COLLEGE OF DUPAGE PAYMENT PLAN FREQUENTLY ASKED QUESTIONS

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1 COLLEGE OF DUPAGE PAYMENT PLAN FREQUENTLY ASKED QUESTIONS How does the Payment Plan work? The Payment Plan allows students to make installment payments instead of paying the balance in full at time of registration. The number of payments depends on when you sign up; the earlier you sign up, the more payments will be offered. The total balance due will be divided into equal installments. Visit cod.edu/tuition/paymentplan.aspx for the current semester installment dates. Am I required to choose a Payment Plan? No. The College of DuPage payment policy requires you to pay your balance at the time of registration in full or enroll in a Payment Plan. We understand that all students may not be able to pay in full at time of registration, so we offer an alternative with our payment plans. Is there a charge to sign up for the Payment Plan? Yes. The College offers two types of Payment Plans an Active Payment Plan and a Deferred Payment Plan. If you are on the Active Payment Plan, the non-refundable set-up fee is $25.00 per semester and must be paid when you enroll in the Payment Plan. If you are on the Deferred Payment Plan, you will be charged the $25.00 set-up fee only if a payment is processed. What payment is required when I enroll in the Payment Plan? If you are on the Active Payment Plan, your initial down payment, along with the non-refundable setup fee of $25, is required at time of enrollment. For the Deferred Payment Plan, a $5.00 down payment is required at the time of enrollment. What is covered in the Payment Plan? Current semester charges for tuition, fees, and other miscellaneous semester charges on your student account are covered by the Payment Plan, excluding fines. Fines can be paid at the Cashier s Office. I do not have a bank account or credit card. How can I enroll in a payment plan? The payment plan does require a checking/savings account or a debit/credit card. The College of DuPage does have a bank on campus. U.S. Bank offers a U.S. Bank Student Checking account. The checking account has no minimum balance and no monthly maintenance fees as long as you are a student. Stop by their location to inquire about this option or visit a local bank near you to see how they could help you. Can prior semester charges be included in the Payment Plan? No. The Payment Plan is only valid for the current semester charges. How do I enroll in the Payment Plan? 1. Log into your myaccess account using your user name and password. 2. Click on myaccess for Students. 3. Click on Enroll in Student Tuition Payment Plan under Student Payment Information. 5. Please read Payment Plan Information You Need to Know and click on Continue. 6. Click on Payment Plans from the top menu. 7. Click on Enroll Now. 8. Choose a Term from drop down box and click on Select. 9. Choose the Payment Plan from the plans that are available to you from the drop down box and click on Select. 10. Review the details of your Payment Plan and click on Continue. 11. Click on Display Payment Schedule. 12. Review your Payment Schedule and click on Continue.

2 13. Choose your Payment Method (Visa, MasterCard, Discover, American Express, Checking, or Savings) from the drop down box and click on Select. 14. Enter the requested information on the right side and click on Continue. 15. Review the Payment Plan Agreement. If you would like to print the agreement, click the Print Agreement box. 16. Check the box I agree at the bottom of the page and click on Continue. If you have chosen a Checking/Savings account as your Payment Method, you will see your Payment Agreement. Please review and click the box at the bottom of the page next to the words I agree to the above terms and conditions and select Continue. If you have chosen a Credit/Debit Card as your Payment Method, you will see your Payment Receipt. The last page is your payment receipt. You will receive an confirmation upon completion of your enrollment stating your enrollment was successful. Once you have successfully enrolled in the Payment Plan and received a confirmation e- mail, you may click on Log Out to exit. While enrolling in a Payment Plan, I entered my credit card number incorrectly, what should I do? While enrolling in a payment plan, if you receive an error message Unable to save your new credit card Credit card number or expiration date is not valid or Account validation failed. Please check your ABA routing number and try again, follow these steps: 1. Click on Cancel and repeat the steps to enroll in a payment plan. 2. Click on Payment Plans from the top menu. 3. Click on Enroll Now. 4. Choose a Term from drop down box and click on Select. 5. Choose the Payment Plan from the plans that are available to you from the drop down box and click on Select. 6. Review the details of your Payment Plan and click on Continue. 7. Click on Display Payment Schedule. 8. Review your Payment Schedule and click on Continue. 9. Choose your Payment Method (Visa, MasterCard, Discover, American Express, Checking, or Savings) from the drop down box and click on Select. 10. Enter the requested information on the right side and click on Continue. 11. Review the Payment Plan Agreement. If you would like to print the agreement, click the Print Agreement box. 12. Check the box I agree at the bottom of the page and click on Continue. Why is it important for me to keep my Payment Plan Profile updated? Communication is key to a successful Payment Plan and we need your information. During the time you are enrolled in a Payment Plan, the College will need to send you payment reminders and any changes to your installment payment. Please be sure we have an address you visit frequently and consider providing your cell phone number for text reminders of upcoming payments. How do I edit or update my Payment Plan Profile? The Payment Plan stores important information about your Payment Plan account. You can update the information for the Payment Plan by following the steps below. (If you should ever need to update your Student Profile, which is separate from your Payment Plan Profile, please log into myaccess for Students, look under User Account and select Personal Contact Information Change Request.) 1. Log into your myaccess account using your user name and password.

3 2. Click on myaccess for Students. 3. Click on View/Update Existing Payment Plan Information under Student Payment Information. 5. Click on My Profiles from the top menu. 6. Click on Personal Profile to add a secondary . If you choose to keep two s on your Profile, s generated by this system will be sent to both addresses. Click on Save Changes. 7. Click on Communication. To get optional text messages about new bills and upcoming payments, enter your mobile phone number and carrier. Messages may be sent during overnight hours and your carrier may charge a fee to receive text messages. Click on Save Changes. 8. Click on Saved Payment Methods. Here you may Edit existing Payment Methods you have saved on your Profile. Click on Save Changes. 9. Click on Add New Payment Methods. Here you may add a new Payment Method. Please see Step 1 - To add a new Payment Method to your Profile below: Can I change the method of payment? Yes. First you must have a new Payment Method saved in your Profile. Once you add a new Payment Method and save it, only then can you change the Payment Method. Step 1 - To ADD a new Payment Method to your Profile: 1. Log into your myaccess account using your user name and password. 2. Click on myaccess for Students. 3. Click on View/Update Existing Payment Plan Information under Student Payment Information. 5. Click on My Profiles from the top menu. 6. Click on Add New Payment Method. 7. Choose your Payment Method from the drop down box and click on Select. 8. Enter requested information on the right side and click on Continue. If you changed your Payment Method to a Credit Card you will see Your card information has been saved. (Continue to #9). If you changed your Payment Method to a Checking/Savings account, you will see your Agreement. Please review and check the box I agree at the bottom of the page and click on Continue. You will then see Your new ACH payment has been saved. (Continue to #9). Step 2 - You MUST complete the steps below to CHANGE your Payment Method on your Payment Plan: 9. Select Payment Plans from the top menu. 10. Click on the word Change next to your Payment Method. 11. Choose your new Payment Method from the drop down box and click on Change. 12. Review the information and click on Confirm. You have successfully changed your Payment Method when you see the phrase Thank you, your changes have been saved successfully. You may click on Log Out to exit. I received an error message while changing my method of payment. What should I do?

4 When changing your Payment Method and entering a new credit card number for payment, if you receive an error message Unable to save your new credit card Credit card number or expiration date is not valid, follow these steps: 1. Choose your Payment Method from drop down box and click on Continue. 2. Enter your credit card information on the right side of the screen and click on Continue. 3. You will see the message, Your card information has been saved. When changing your Payment Method and entering a new checking/savings account number, if you receive an error message Account validation failed. Please check your ABA routing number and try again, follow these steps: 1. Double check your ABA routing number 2. If you should need help with locating this number, click on View Example under Routing Number. 3. Click Continue 4. An agreement will appear with authorization for the College of DuPage to withdraw funds from this account. 5. Click I Agree and Click Continue. You may also print the agreement at this time. 6. You will get a message in red, Your new ACH payment method has been saved. Who is an Authorized User? An Authorized User is someone (parent, relative, employer, etc) that has been designated by the student to access their account information, set up payment plans and/or make payments on the student s behalf. What can an Authorized User see/do? An Authorized User may view the student s online statements, schedule payments, or enroll in a Payment Plan for the semester. How do I sign up an Authorized User on my account? 1. Log into your myaccess account using the student s name and password. 2. Click on myaccess for Students. 3. Click on View/Update Existing Payment Plan Information under Student Payment Information. 5. Please read Payment Plan Information You Need to Know and click on Continue. 6. Click on Authorized Users from the top menu. 7. Enter the address of the person you would like to designate as an Authorized User. 8. Select yes to Would you like to allow this person to view your payment history? and click on Continue. 9. Check the box I agree at the bottom of the page and click on Continue. You have successfully added an Authorized User when you see the phrase Thank you. We have sent an notification to this person. How will my Authorized User know I have added them to my account? The Authorized User will receive an containing a temporary password and instructions which they will use to access your account through MyAccess.cod.edu. The user may view your online statements, schedule payments, or enroll in a Payment Plan for the semester. Please remember that the student is still the primary party responsible for ensuring that all fees are paid on time and in full by the published due date. I am an Authorized User. How do I log in? Go to Click on myaccess and then click on Authorized User Payment Plan Login. Enter the address and password previously sent to you.

5 What if my Authorized User forgets his/her password? If the Authorized User attempts to log into the system and forgets their password, they can request to have a new password ed to them through myaccess. Click on Authorized User Payment Plan Login from the top menu. Enter your address under Authorized User and click on the word ed to have a temporary password ed to you. Will other charges, such as adding a class after enrolling in the Payment Plan, be included in my Payment Plan? Yes. For additional semester charges that occur on your account during the semester, the Payment Plan balance will be recalculated to reflect the new installment amount(s). Can I enroll in the Payment Plan and mail my payment to the College of DuPage? No. In accordance with the Terms and Conditions of your agreement, payments are processed electronically. Can I enroll in the Payment Plan and make my payments by phone to the College of DuPage? No. In accordance with the Terms and Conditions of your agreement, payments are processed electronically. I set up my Payment Plan a few days ago and today I viewed the installment payments and see that the amounts have changed from when I signed up. Why? Important! The College of DuPage Payment Plan adjusts your installment payments for new charges or credits applied to the account daily so that the final installment(s) will include any unpaid semester charges. NOTE: An notification will be sent out to notify you of changes to your Payment Plan balance and installment payments for dropping and/or adding a class. New charges or credits applied are divided sequentially into the remaining installments. Do I have to schedule my payments or will the College of DuPage automatically charge my account? Each Payment Plan has scheduled installment due dates that you can view at the time you sign up for a Payment Plan. You will be required to save a Payment Method (credit card or bank account) when you enroll, and the College of DuPage will automatically charge the account you have designated. NOTE: if you have made your installment payment in full, two business days prior to the due date, the College of DuPage will not draft your account for that installment. When will my installments be due? Payments are due on the Payment Plan due date. Due dates for each Payment Plan are displayed at cod.edu/tuition/paymentplan.aspx. When and what time will funds be withdrawn from my bank account? While the Payment Plan specifies the date each payment will occur, it is your financial institution that determines the time of day the payment is debited. It is recommended you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day. Will I be charged a fee for each installment? No. There is only a non-refundable set-up fee of $25.00 each semester for the Active Payment Plan at the time you enroll, or when the first payment is attempted for the Deferred Payment Plan. What happens if an automatic installment payment is returned? If an automatic bank payment or credit/debit card payment is returned, a $30 Late Payment Fee will be automatically assessed to your account. You will be notified of the returned payment via .

6 Credit/debit card payments will be reattempted for four consecutive days. Payments made through a checking or savings account will be reattempted in five business days. Is there interest charged? No. There is no interest charged. What happens if I receive Financial Aid after I enrolled in a Payment Plan? For students on the Deferred Payment Plan, when Financial Aid is applied to your account, it will reduce your account balance and the installment payment amounts will be reduced. If the amount of aid received pays your account balance in full, no payments will be processed and you will not be charged a set-up fee. If Financial Aid is not applied to your account before the payment date, or if it is applied and does not cover your balance, a set-up fee of $25.00 will be charged to your account and the installment payment will be processed. If I choose a Payment Plan this semester, do I need to sign up again for the next semester? Yes. If you want to participate in the Payment Plan next semester, you must enroll again. The Payment Plan is only valid for the semester you sign up for. The $25.00 non-refundable set-up fee is charged each semester. Questions may be directed via to codpaymenthelp@cod.edu call (630) or visit the Cashier's Office in the Berg Instructional Center (BIC) Room 2525.