INFORMATION ACT 1982
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- Vivian Anthony
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1 01 Nov REPORT - Debt Collection Report for Minister Responsible for Novopay The data in this report is provided by Talent2 and the Ministry of Education. It is extracted from the workflow tools on 1 November Category Cases Novopay debt entered into the system but no action taken yet with 3,956 $ 4,286,768 debtor Debtor contacted and follow up occurring but debt not being repaid 2,504 $ 2,794,488 Outstanding amount to be paid by debtors under arrangement 775 $ 757,695 repaid since last report (includes fully and partially repaid) $ 338,680 $ 309,298 Number of overpayments repaid in full since last report Estimated new debt 1,575 $ 1,397, $ 1,077,067 Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 Category Cases Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 Total amount repaid (includes fully and partially repaid) $ 3,137,478 $ 3,476,158 $ 3,785,456 Number of overpayments repaid in full 2,551 2,862 3,128 Total Novopay debt since Go Live 9,786 $ 10,976,429 11,361 $ 12,373,958 12,288 $ 13,451,025 Category 18-Oct 25-Oct 1-Nov First letters (ringfenced backlog, letters to be sent) 5,301 3,566 1, Oct Cases Repaid in full 8 $ 17, $ 58, $ 80, Repaying in instalments 1 3 $ 6, Querying overpayment amount Total outstanding 83 $ 216, $ 198, $ 151, $ 127, Total outstanding - employees not yet responded to debt letter As requested, we have started to provide a weekly update on outstanding debt. We will provide accurate reconciled data every 4 weeks. In between this, we will provide estimated figures. We will next provide reconciled figures on 18 November. This fits in with the four-weekly reporting on debt from Talent2. Letters to be sent This figure relates directly to the overpayments calculated during the Backlog clearance period. These overpayments were calculated by end September and the intention is to release all first letters by a revised glide path of 15 November. While other data in this report is based on the debt ledger, this figure is based on tickets. Letters can be written when they are in the ticket system, but can only be sent when they are added onto the debt ledger. Business as usual The fortnightly pay cycle usually generates between overpayments. Overpayments can be caused by human error (Authorised User input) or system error (e.g. defect or calculation error). Overpayments can also occur due to timing - i.e. a school submitting a termination form after the processing cut-off, resulting in a payment to an employee that shouldn t happen. Where possible, overpayments can be re-claimed in the next Pay Period by the school submitting an agreement signed by the employee to deduct the overpayment from the next pay. However, should the employee dispute the overpayment, or in circumstances where a termination has occurred (there will not be a next pay ), then the Collections process is enacted. As requested, we have started to provide a weekly update on the recovery of the termination pay overpayments that occurred on 3 October (relating to PP14).
2 08 Nov REPORT - Debt Collection Report for Minister Responsible for Novopay The data in this report is provided by Talent2 and the Ministry of Education. It is extracted from the workflow tools on 7 November Category Cases Novopay debt entered into the system but no action taken yet with 3,956 $ 4,286,768 debtor Debtor contacted and follow up occurring but debt not being repaid 2,504 $ 2,794,488 Outstanding amount to be paid by debtors under arrangement 775 $ 757,695 repaid since last report (includes fully and partially repaid) $ 338,680 $ 309,298 $ 348,803 Number of overpayments repaid in full since last report Estimated new debt 1,575 $ 1,397, $ 1,077, $ 267,119 Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 9,125 $ 9,583,885 Category Cases Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 9,125 $ 9,583,885 Total amount repaid (includes fully and partially repaid) $ 3,137,478 $ 3,476,158 $ 3,785,456 $ 4,137,259 Number of overpayments repaid in full 2,551 2,862 3,128 3,445 Total Novopay debt since Go Live 9,786 $ 10,976,429 11,361 $ 12,373,958 12,288 $ 13,451,025 12,570 $ 13,718,144 Category 25-Oct 1-Nov 8-Nov First letters (ringfenced backlog, letters to be sent) 3,566 1, Oct Cases Repaid in full 8 $ 17, $ 58, $ 80, $ 86, Repaying in instalments 1 3 $ 6, Debt is acknowledged by debtor 2 Querying overpayment amount Total outstanding - employees not yet responded to debt letter Total outstanding 83 $ 216, $ 198, $ 151, $ 127, $ 121, Resources 6 of the debt team have been relocated to assist the Service Centre with End Of Year queries. Whilst this may impact the debt process, Talent2 confirmed this has not impacted on the first letters to be sent. They remain on track to meet their glide path to have all letters written by 15 November. Talent2 advise, due to the volume of letters being sent out, they are experiencing high volumes of and phone enquiries from debtors. The core issues being raised are: Query on the calculation Request for additional information/ detailed calculations Setting up payment plans. Talent2 is starting to send out second letters to those debtors who received their first letter 15 days ago and have not yet responded. This includes second debt letters relating to Termination overpayments.
3 15 Nov REPORT - Debt Collection Report for Minister Responsible for Novopay The data in this report is provided by Talent2 and the Ministry of Education. It is extracted from the workflow tools on 15 November Category Cases repaid since last report (includes fully and partially repaid) $ 338,680 $ 309,298 $ 348,803 Number of overpayments repaid in full since last report Estimated new debt 1,575 $ 1,397, $ 1,077, $ 267,119 Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 9,125 $ 9,583,885 8,623 $ 9,018, Oct Cases Repaid in full 8 $ 17, $ 58, $ 80, $ 86, $ 94, Repaying in instalments 1 3 $ 6, Debt is acknowledged by debtor 2 2 Querying overpayment amount Employees not yet responded to debt letter Total outstanding 83 $ 216, $ 198, $ 151, $ 127, $ 121, $ 113, Glide path revised Six of the debt team have been relocated to assist the Service Centre with End Of Year queries. Therefore Talent2 has expressed difficulties meeting the glide path of 15 November. The revised glide path of delivering all letters is due on 29 November. After the first letters has been sent, Talent2 will start to send out second letters to those debtors who received their first letter 15 days ago or longer and have not yet responded. This includes second debt letters relating to Termination overpayments. Category Cases Total outstanding Novopay debt 7,235 $ 7,838,951 8,499 $ 8,897,800 9,150 $ 9,665,569 9,125 $ 9,583,885 8,623 $ 9,018,455 Total amount repaid (includes fully and partially repaid) $ 3,137,478 $ 3,476,158 $ 3,785,456 $ 4,137,259 $ 4,515,381 Number of overpayments repaid in full 2,551 2,862 3,128 3,445 3,772 Total Novopay debt since Go Live 9,786 $ 10,976,429 11,361 $ 12,373,958 12,288 $ 13,451,025 12,570 $ 13,718,144 12,395 $ 13,533,836 Category 1-Nov 8-Nov 15-Nov First letters (ringfenced backlog, letters to be sent) 1, Corrected figure (8 Nov) 1,546 1, Letters to be sent There was an error in last week s report. The actual Letters to be sent should have been 1002 (instead of the reported 462).
4 22 Nov REPORT - Debt Collection Report for Minister Responsible for Novopay The data in this report is provided by Talent2 and the Ministry of Education. It is extracted from the workflow tools on 22 November Category Cases repaid since last report (includes fully and partially repaid) $ 505,094 Number of overpayments repaid in full since last report 498 Estimated new debt (BAU) 529 $ 635,780 Total outstanding Novopay debt 7,235 $ 7,838,951 8,623 $ 9,018,455 8,654 $ 9,149,141 Category Cases Total outstanding Novopay debt 7,235 $ 7,838,951 8,623 $ 9,018,455 8,654 $ 9,149,141 Total amount repaid (includes fully and partially repaid) $ 3,137,478 $ 4,515,381 $ 5,020,475 Number of overpayments repaid in full 2,551 3,772 4,270 Total Novopay debt since Go Live 9,786 $ 10,976,429 12,395 $ 13,533,836 12,924 $ 14,169,616 Cases Repaid in full 28 $ 80, $ 86, $ 94, $ 94, Repaying in instalments Debt is acknowledged by debtor Querying overpayment amount Employees not yet responded to debt letter Total outstanding 83 $ 216, $ 127, $ 121, $ 113, $ 113, Category 1-Nov 8-Nov 15-Nov 22-Nov First letters (ringfenced backlog, letters to be sent) 1,546 1, This, and the coming three weeks, we will provide estimated figures. Our report on 16 December will provide the next reconciled figures from the four-weekly Talent2 report. Glide path revised As discussed,talent2 is currently focused on leave issues that will impact the End of Year holiday pay (Go to Green plan). We will provide a revised glide path next week. After the first letters have been sent, Talent2 will start to send out second letters to those debtors who received their first letter 15 days ago or longer and have not yet responded. This includes second debt letters relating to Termination overpayments.
5 29 Nov REPORT - Debt Collection Report for Minister Responsible for Novopay The data in this report is provided by Talent2 and the Ministry of Education. It is extracted from the workflow tools on 29 November Category Cases repaid since last report (includes fully and partially repaid) $ 505,094 $ 272,512 Number of overpayments repaid in full since last report Estimated new debt (BAU) 529 $ 635,780 1,146 $ 1,208,219 Total outstanding Novopay debt 7,235 $ 7,838,951 8,623 $ 9,018,455 8,654 $ 9,149,141 9,645 $ 10,084,848 Category 15-Nov 22-Nov 29-Nov variation First letters (ringfenced backlog, letters to be sent) This, and the next week, we will provide estimated figures. Our report on 16 December will provide the next reconciled figures from the. Category Cases Total outstanding Novopay debt 7,235 $ 7,838,951 8,623 $ 9,018,455 8,654 $ 9,149,141 9,645 $ 10,084,848 Total amount repaid (includes fully and partially repaid) $ 3,137,478 $ 4,515,381 $ 5,020,475 $ 5,292,987 Number of overpayments repaid in full 2,551 3,772 4,270 4,425 Total Novopay debt since Go Live 9,786 $ 10,976,429 12,395 $ 13,533,836 12,924 $ 14,169,616 14,070 $ 15,377,835 Cases Revised glide path First letters to be sent As advised in last weeks report, we will provide a revised glide path. The new due date for (ring fenced backlog) is 6 December. Repaid in full 31 $ 86, $ 94, $ 94, $ 106, Repaying in instalments 7 $ 8, Debt is acknowledged by debtor Querying overpayment amount Employees not yet responded to debt letter Total outstanding 83 $ 216, $ 121, $ 113, $ 113, $ 100, Termination overpayments A second letter has been sent to those debtors who did not respond to the first letter (31 debtors).
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