Debt Statistics. A consumer focus. May 2017

Transcription

1 Debt Statistics A consumer focus May 2017

2 Contents 3. Message from the Chair 4. About Debt Advice Foundation 5. At-a-glance 6. Overview 8. Age group 9. Gender 10. Region 11. Residential status 12. Employment status 13. Household demographics 14. Helpline outcomes 15. Appendix (data tables) Debt Advice Foundation 2017 Page 2

3 Message from the Chair Welcome to Debt Advice Foundation's May 2017 helpline statistics update. With the amount of personal borrowing approaching the record levels seen prior to the 2008 global economic recession, it's important that the debt advice sector does everything it can to prepare itself for the inevitable surge in demand for debt advice. One way we can do this is through research. Research not only helps the charity understand and adapt to the ever changing credit landscape and how service-users are impacted by those changes but it also shapes and informs Government and regulatory policy more broadly, both in the debt advice and related sectors. Understanding how and why people call the charity's helpline, how they use the information they are given and how effective that information is, allows us to develop and improve our service for the benefit of future service-users. The more research we have access to, the more likely we are to spot emerging trends that may, for example, influence the way borrowers use credit in the future and how we, both as a charity and as a sector more broadly, might react to those changes. That is why we have developed this monthly statistical resource. Please feel free to get in touch if you have any questions or comments regarding the charity's statistical releases. Dennis Benson OBE Chair Debt Advice Foundation 2017 Page 3

4 About Debt Advice Foundation Debt Advice Foundation is a registered national debt advice and education charity in England and Wales (no ). At the heart of the charity s philosophy is the prevention and cure of unmanageable consumer debt. Whilst our primary focus is on helping those that are in need of advice and support today, we strongly believe that improving financial literacy amongst the next generation of credit users is key to tackling increasing levels of unmanageable consumer debt in the UK. The charity seeks to carry out these objectives through its free telephone debt counselling service, which helps over 10,000 people every year, and through DebtAware, the charity's award winning debt education programme for schoolchildren. The charity holds the Advice Service Alliance s Advice Quality Standard (AQS) and is listed by Money Advice Service as an accredited, free provider of debt advice on its online debt advice locator page (the Money Advice Service is an independent service set up by government to help people manage their money). The charity is a member of AdviceUK, the UK s largest support network for free, independent advice centres, as well as the National Homelessness Advice Service (NHAS) and all of the charity's advisers are members of the Institute of Money Advisers (IMA), a charitable body that aims to promote free money advice and develop professional standards. The charity is also a registered supporter of the All-Party Parliamentary Group on Financial Education for Young People and the All-Party Parliamentary Group on Debt and Personal Finance. Debt Advice Foundation is authorised and regulated by the Financial Conduct Authority (no ). Debt Advice Foundation 2017 Page 4

5 Debt Advice Foundation 2017 Page 5

6 May month average Apr 17 May 17 May month average Apr 17 May % 2.3% 1.5% 1.3% % 3.4% 3.1% 2.5% % 6.3% 6.3% 6.4% 8.5% 10.5% 11.4% 11.4% % Repayment term (months) income ratio % May month average Apr 17 May 17 1,959 1,115 1,697 1,550 1,658 1,516 1,676 1,575 1,654 1, ,062 1, Monthly amount ( ) Impoverishment index 1,399 1,107 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May ,120 14,486 18,249 18,968 18,797 18,259 18,025 14,469 17,524 17,709 15,723 17,143 Number of creditors % % 4.2% % 2.5% Percentage of cases Debt Advice Foundation - Debt Helpline Statistics (May 2017) 1. Overview This section provides an overview of callers to the charity's helpline in May The dataset comprises completed advice cases only (this means cases where a full financial assessment has taken place and a debt solution has been recommended). The charity's helpline advisers dealt with a total of 2,039,983 of unsecured debt in May 2017 at an average of 17,143 per case (full financial assessments). c1.1 overview c1.2 profile (May 2017) Average unsecured debt 1 20,000 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 Average number of unsecured creditors Includes unsecured credit facilities such as credit cards, unsecured loans, short term (payday) loans, overdrafts, store cards and catalogue debts. Secured debts, such as mortgages, and priority arrears (for example rent and council tax debts) are not included. Total unsecured debt band c1.3 by type (May 2017) May month average Apr 17 May 17 5,981 6,296 6,894 7,426 6,425 5,262 5,795 4,857 5,000 10,000 15,000 20,000 Credit card Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt Trade debt c1.4 Client financial profile (May 2017) Net monthly household income Monthly household expenditure 2 Impoverishment index 3 1,750 1,700 1,650 1,600 1,550 1,500 1,450 1, % 14.3% 15% 2 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 3 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. 5% 1.5 Specified cause of financial impairment (May 2017) 1.6 Debt servicing (May 2017) Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 4 to annual income ratio % % 86% 84% % 82% % 0 74% 4 Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 5 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 6

7 Average client priority arrears Percentage of clients with priority arrears Debt Advice Foundation - Debt Helpline Statistics (May 2017) 1. Overview continued This section provides an overview of callers to the charity's helpline in May The dataset comprises completed advice cases only (this means cases where a full financial assessment has taken place and a debt solution has been recommended). The charity's helpline advisers dealt with a total of 2,039,983 of unsecured debt in May 2017 at an average of 17,143 per case (full financial assessments). c1.7 Priority debt arrears (May 2017)² c1.8 Priorty debt arrears by type (May 2017) Average priority arrears debt Percetntage of clients with priority arrears 1.2% % 47.2% Rent arrears Secured debt arrears Council Tax arrears Utility arrears % 2 Insolvency cases (DROs, bankrutcies and IVAs) have been ommitted from the priority debt arrears calculation due to the variable nature of arrears processing in these solutions. c1.9 Repeat advice (May 2017)¹ c1.10 Client vulnerability (May 2017) 73.1% 26. Clients that have previously received debt advice Clients that have not previously received debt advice 73.1% % 24.6% 0. No vulnerability identified Circumstances Health Comprehension/ Decision making 1 Repeat advice is a measure of previous client engagment with an FCA authorised source, ranging from seeking advice through entering an agreement with a debt solution provider.

8 % 4% 12% 12% 1 Neg DI, can't repay 126 Number of months 3 Percentage of cases 32% 31% , ,808 1,730 1,937 1,787 1,813 1,698 1,236 1, ,651 10,677 4,506 Monthly amount ( ) Impoverishment index 1,696 2, ,370 14,465 18,779 25,857 16,539 6, % 26% 2.5% Percentage of cases Population weighting index 1 Debt Advice Foundation - Debt Helpline Statistics (May 2017) 2. Age group This section provides an overview of callers to the helpline in May 2017, broken down by age group. The age group with the highest average unsecured debt in May 2017 was the age group ( 25,857).The age group with the highest helpline engagement was the age group, which was 73% more likely to call the helpline than the UK average. c2.1 Average unsecured debt (May 2017) c2.2 Case weighting (May 2017) 30,000 25,000 20,000 15,000 10,000 5,000 35% 3 15% 5% Case weighting (May 2017) Regional contact population weighting index The population weighting index is calculated by dividing the number of helpline contacts by the latest ONS population estimate for each age -group and comparing it to the UK average. This statistic provides a more useful relative measure of age - group helpline engagement by removing age-group population bias. c2.3 c2.5 by type (May 2017) ,077 5,771 10,045 7,775 10,000 20,000 30,000 Specified cause of financial impairment (May 2017) Credit card Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt c2.4 c2.6 Client financial profile (May 2017) Net monthly household income Monthly household expenditure 2 Impoverishment index 3 2, , ,500 1, % 0. 2 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 3 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. Debt servicing (May 2017) % 4 35% 3 15% 5% Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 4 to annual income ratio % 1 81% % % Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 5 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 8

9 Male Female Male Female % 6% 6% 11% 1 Number of months Percentage of cases 31% Male Female 7,071 8,868 1,649 1,580 1,630 1,522 5,227 4,795 Monthly amount ( ) Impoverishment index Male Female Male Female 21,776 14,079 43% 5 Percentage of cases (main client) Debt Advice Foundation - Debt Helpline Statistics (May 2017) 3. Gender This section provides an overview of callers to the helpline in May 2017, broken down by gender. Males had the highest average amount of debt in May 2017 ( 21,776).The highest weighting of callers to the helpline in the period was females (5). c3.1 Average unsecured debt (May 2017) c3.2 Case weighting (May 2017) 25, ,000 15, , ,000 c3.3 by type (May 2017) Credit card c3.4 Client financial profile (May 2017) Female Male Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt 10,000 20,000 30,000 Average debt Net monthly household income Monthly household expenditure 1 Impoverishment index 2 1, % 16. 1, % 15. 1, % 1,550 1, % % % 1, Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 2 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. c3.5 Specified cause of financial impairment (May 2017) c3.6 Debt servicing (May 2017) 35% 3 15% 5% Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 3 to annual income ratio % Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 4 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 9

10 East Midlands East of England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and East Midlands East of England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and % 11% 11% 14% 14% 14% 22% % 33% 33% Neg DI, can't repay Number of months Percentage of cases % East Midlands East of England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and the Humber Monthly amount ( ) 1,930 1,718 1,973 1,940 1,480 1,483 1,382 1,222 1,678 1, ,675 1,604 1,295 1,223 1,857 1,824 2,002 1,826 1,777 1,568 Impoverishment index East Midlands East of England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and the Humber East Midlands East of England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and the Humber 18,048 18,323 14,176 20,007 17,235 1,368 25,291 7,488 11,054 18,340 18,983 6% 1 12% 2% 6% 3% 11% Percentage of cases Population weighting index 1 Debt Advice Foundation - Debt Helpline Statistics (May 2017) 4. Region This section provides an overview of callers to the helpline in May 2017, broken down by region. The region with the highest average unsecured debt in May 2017 was South East ( 25,291).The region with the highest helpline engagement was North East which was 10 more likely to call the helpline than the UK average. c4.1 Average unsecured debt (May 2017) c4.2 Case weighting (May 2017) 30,000 25,000 20,000 15,000 10,000 5, % 14% 12% 6% 4% 2% Case weighting (May 2017) Regional contact population weighting index The population weighting index is calculated by dividing the number of helpline contacts by the latest ONS population estimate for each region and comparing it to the UK average. This statistic provides a more useful relative measure of regional helpline engagement by removing regional population bias. c4.3 by type (May 2017) Credit card c4.4 Client financial profile (May 2017) c4.5 Yorkshire and West Midlands Wales South West South East Scotland Northern Ireland North West North East London Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt East of England Crown tax debt East Midlands Trade debt 10,000 20,000 30,000 Specified cause of financial impairment (May 2017) c4.6 Net monthly household income Monthly household expenditure 2 Iimpoverishment index ,500 45% 4 2,000 35% 1, , % 14.3% % % % 2 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 3 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. Debt servicing (May 2017) Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 4 to annual income ratio % % % % Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 5 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 10

11 1% % 12% 15% 24% 26% 3 3 Number of months Percentage of cases 5 2,926 1,376 1, ,172 1, ,090 12, ,810 Monthly amount ( ) 1,634 1,576 Impoverishment index 4,240 5,363 5,860 30,392 9,880 15,023 2% 63% Percentage of cases Debt Advice Foundation - Debt Helpline Statistics (May 2017) 5. Residential status This section provides an overview of callers to the helpline in May 2017, broken down by residential status. Homeowner was the group with the highest average unsecured debt ( 30,392) in May Tenant was the most likely group to call the charity for advice (63%). Homeowner was the group with the highest average unsecured debt ( 30,392) in May Tenant was the most likely group to call the charity for advice (63%). c5.1 Average unsecured debt (May 2017) c5.2 Case weighting (May 2017) 35, , , , , ,000 5,000 Living with Parents Homeowner Unknown Tenant Living with Parents Homeowner Unknown Tenant c5.3 c5.5 by type (May 2017) Tenant Unknown Homeowner Living with Parents Credit card Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt Trade debt 10,000 20,000 30,000 40,000 Specified cause of financial impairment (May 2017) c5.4 c5.6 Client financial profile (May 2017) Net monthly household income Monthly household expenditure 1 Impoverishment index 2 2, % 20. 2,000 1,500 1, Living with Parents Homeowner Unknown Tenant 1 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 2 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. Debt servicing (May 2017) Living with Parents Homeowner Unknown Tenant Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 3 to annual income ratio % % Living with Parents Homeowner Unknown Tenant 3 Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 4 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 11

12 Part-time Self-employed education Unemployed (Other) Unemployed (JSA) Retired Part-time Self-employed education Unemployed (Other) Unemployed (JSA) Retired % 22% % 12% 33% Neg DI, can't repay Neg DI, can't repay 126 Number of months Percentage of cases 10 Part-time Selfemployed Selfemployed education Unemployed (Other) Unemployed (JSA) Retired 1,931 1,768 1,415 1,292 2,175 2,055 Monthly amount ( ) 1,266 1, , Impoverishment index Part-time education Unemployed (Other) Unemployed (JSA) Retired Part-time Selfemployed education Unemployed (Other) Unemployed (JSA) Retired 22,819 9,737 21,563 8,050 23,129 6,452 43% 22% 11% 16% 6% 3% Percentage of cases Debt Advice Foundation - Debt Helpline Statistics (May 2017) 6. Employment status This section provides an overview of callers to the helpline in May 2017, broken down by Unemployed (JSA) was the group with the highest average unsecured debt ( 23,129) in May was the most likely group to call us for advice (43%). c6.1 Average unsecured debt (May 2017) c6.2 Case weighting (May 2017) 25,000 20,000 15,000 10,000 5,000 45% 4 35% 3 15% 5% c6.3 by type (May 2017) Retired Unemployed (JSA) Unemployed (Other) Other debts Overdraft Store card Short term loan education Utility debt Self-employed Benefit overpayment Part-time Council tax debt Crown tax debt Trade debt 10,000 20,000 30,000 Credit card Unsecured loan c6.4 Client financial profile (May 2017) Net monthly household income Monthly household expenditure 1 Impoverishment index % 2, ,000 1,500 1, % c6.5 Specified cause of financial impairment (May 2017) c6.6 1 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 2 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. Debt servicing (May 2017) Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 3 to annual income ratio % % % % Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 4 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 12

13 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/ % 11% 14% % 3 3 Number of months Percentage of cases 43% 5 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ Monthly amount ( ) 1,068 1,037 1,618 1,450 1,562 1,496 2,111 2,044 1,913 1,726 2,256 2,144 3,168 2,874 2,886 2,795 Impoverishment index 1 adult & 0 1 adult & 1 1 adult & 2 1 adult & 3+ 2 adults & 0 2 adults & 1 2 adults & 2 2 adults & 3+ 1 adult & 0 1 adult & 1 1 adult & 2 1 adult & 3+ 2 adults & 0 2 adults & 1 2 adults & 2 2 adults & 3+ 13,022 17,688 11,392 14,916 16,069 13,162 53,033 17, % Percentage of cases Debt Advice Foundation - Debt Helpline Statistics (May 2017) 7. Household demographics This section provides an overview of callers to the helpline in May 2017, broken down by household 2 adults & 2 was the group with the highest average unsecured debt ( 53,033) in May adult & 0 was the most likely group to call us for advice (4). c7.1 Average unsecured debt (May 2017) c7.2 Case weighting (May 2017) 60,000 50,000 40,000 30,000 20,000 10, % 4 35% 3 15% 5% c7.3 by type (May 2017) 2 adults/3+ 2 adults/2 2 adults/1 2 adults/0 1 adult/3+ 1 adult/2 1 adult/1 1 adult/0 10,000 20,000 30,000 40,000 50,000 60,000 Credit card Unsecured loan Other debts Overdraft Store card Short term loan Utility debt Benefit overpayment Council tax debt c7.4 Client financial profile (May 2017) Net monthly household income Monthly household expenditure 1 Impoverishment index , ,000 2, % 11.1% 11.1% 15. 2, % 1, , c7.5 Specified cause of financial impairment (May 2017) c7.6 1 Monthly household expenditure does not include contractual unsecured debt repayments but does include priority arrears payments. 2 The percentage of cases that have a negative disposable income and are unable to meet the existing essential household expenditure. Debt servicing (May 2017) Loss of job Reduced working hours Pregnancy Illness Divorce Separation Average repayment term (months) 3 to annual income ratio % % % % Average number of months to repay the total value of unsecured liabilities in full based on the available disposable income (after monthly essential household expenditure) assuming interest and charges are stopped. 4 Total amount of unsecured debt as a percentage of total annual net income. Debt Advice Foundation 2017 Page 13

14 Outcome DRO (8) Bankruptcy (4) Budgeting advice (4) IVA/Trust Deed (4) Other (6) 3rd party call (21) Bailiff assistance (8) Legal (7) Current insolvency case (7) Disputed liability (4) Housing assistance (3) Other (25) Enquiry Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May % 3 26% 2 33% 31% 1 26% % 16% 1 11% 16% 16% 16% 15% 15% % % 2 71% 66% 7 74% 7 72% % % 14% 16% % % 11% 12% 12% 6% Debt Advice Foundation - Debt Helpline Statistics (May 2017) 8. Helpline outcomes This section provides an overview of helpline activity in May 2017, including the types of enquiries dealt with as well as the recommendations made by the charity's advisers. 2 of callers to the charity's helpline required a full financial assessment by a helpline adviser whilst 71% required assistance with a specific debt-related issue. 8.1 Case outcome analysis 8.2 Financial assessment outcomes 4 Financial assessment outcomes 2 Non-financial assessment outcomes Budgeting advice Other Individual Voluntary Arrangement/Trust Deed Debt Relief Order Informal Arrangement 5 Debt Arrangement Scheme Bankruptcy Cases that required a full financial assessment and managed solution intervention (see 8.2) 3 Cases that did not require a full financial assessment, for example, a specific question relating to a point of law (see 8.3). Non-financial assessment outcomes Advice recommendations made to the client following f inancial assessment and explanation of the available options (this may differ to the advice chosen by the client). 5 Informal arrangements can be managed interventions with a fairshare provider or a self managed programme via Money Advice Trust's Cashflow. Outcome map (per 100 cases in May 2017) Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 22% % 11% 11% 12% 11% 14% 11% 5% 4% 22% 22% 22% 3rd party call Bailiff assistance Benefits Council Tax Credit rating Current insolvency case 24% 6% Disputed liability 3 5% Housing assistance 2 11% Legal 24% 6% 4% Mortgage 2 3% Other 5 10 Financial assessment outcomes (25) Non-financial assessment outcomes (75) 8.5 Advice take-up (May 2017) % Advice recommended by adviser 43% 3% Advice chosen by client Budgeting advice Other Individual Voluntary Arrangement/Trust Deed Debt Relief Order Informal Arrangement Debt Arrangement Scheme Bankruptcy 6 Following a full financial assessment, each client is provided with a recommended course of action along with a comprehensive breakdown of each solution they legally have access to in order that they are able to make an informed choice. 8.6 Weekly call density map (May 2017) Saturday Friday Thursday Wednesday Tuesday Monday 7 The density map charts when calls to the charity's helpline were received during the month. The more calls the charity received on a given weekday and hour during the month, the higher the corresponding density value. Debt Advice Foundation 2017 Page 14

15 Appendix (data tables) T1.1 - overview Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Average unsecured debt 14,120 14,486 18,249 18,968 18,797 18,259 18,025 14,469 17,524 17,709 15,723 17,143 Average number of unsecured creditors T1.2 - profile (May 2017) Category weighting % % 4.2% % 2.5% T1.3 - by type (May 2017)* May month average Apr 17 May 17 Credit card 7,426 6,894 6,296 5,981 Unsecured loan 4,857 5,795 5,262 6,425 Other debts 1,399 1, ,959 Overdraft 1, ,062 1,115 Store card , Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt Trade debt 7 34 * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T1.4 - Client financial profile (May 2017) May month average Apr 17 May 17 Net monthly household income 1,697 1,658 1,676 1,654 Monthly household expenditure 1,550 1,516 1,575 1,556 Impoverishment index T1.5 - Specified cause of financial impairment (May 2017) May month average Apr 17 May 17 Loss of job 24% 1 11% 2 Reduced working hours 3% 6% Pregnancy 2% 2% 1% 1% Illness 11% 6% Divorce 2% 3% 3% Separation 3% 11% 6% 11% Other 5 51% 61% 42% T1.6 - Debt servicing (May 2017) May month average Apr 17 May 17 Average repayment term (months) to annual income ratio 81% 84% 7 86% Debt Advice Foundation 2017 Page 15

16 Appendix (data tables) T1.7 - Priority debt arrears (May 2017)² May 17 Average priority arrears debt 136 Percetntage of clients with priority arrears 14. T1.8 - Priorty debt arrears by type (May 2017) May 17 Rent arrears 47.2% Secured debt arrears 13.4% Council Tax arrears 38.2% Utility arrears 1.2% T1.9 - Repeat advice (May 2017) May 17 Clients that have previously received debt advice Clients that have not previously received debt advice % T Client vulnerability (May 2017) May 17 No vulnerability identified 73.1% Circumstances 1.5% Health 24.6% Comprehension/Decision making 0. Debt Advice Foundation 2017 Page 16

17 Appendix (data tables) T2.1 - Average unsecured debt (age group) Average unsecured debt (May 2017) 2,370 14,465 18,779 25,857 16,539 6,452 T2.2 - Case weighting (age group) Case weighting (May 2017) 9.3% % 10.2% 2.5% Regional contact population weighting index % 136.4% % 10. T2.3 - Average debt by type (age group)* Credit card 834 4,077 5,771 10,045 7,775 1,696 Unsecured loan 89 6,413 5,651 10,677 4,506 2,396 Other debts ,690 1, ,394 Overdraft 257 1, ,468 1,946 Store card , Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt , Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T2.4 - Client financial profile (age group) Net monthly household income 839 1,808 1,937 1,813 1, Monthly household expenditure 661 1,730 1,787 1,698 1, Impoverishment index % T2.5 - Cause of financial impairment (age group) Loss of job % 11.5% Reduced working hours % 10.3% Pregnancy Illness % Divorce Impoverishment index % Impoverishment index % T2.6 - Debt servicing (age group) Average repayment term (months) to annual income ratio 24% 6 81% Neg DI, can't repay % 55% Debt Advice Foundation 2017 Page 17

18 Appendix (data tables) T3.1 - Average unsecured debt (gender) Male Female Average unsecured debt (May 2017) 21,776 14,079 T3.2 - Case weighting (gender) Male Female Case weighting (May 2017) % T3.3 - Average debt by type (gender)* Male Female Credit card 7,071 5,227 Unsecured loan 8,868 4,795 Other debts 2,291 1,770 Overdraft 1, Store card Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T3.4 - Client financial profile (gender) Male Female Net monthly household income 1,649 1,630 Monthly household expenditure 1,580 1,522 Impoverishment index T3.5 - Cause of financial impairment (gender) Male Female Loss of job 31.3% 23. Reduced working hours 6.3% 18. Pregnancy % Illness 6.3% 6.6% Divorce Impoverishment index Impoverishment index T3.6 - Debt servicing (gender) Male Female Average repayment term (months) to annual income ratio 1 72% Debt Advice Foundation 2017 Page 18

19 Appendix (data tables) T4.1 - Average unsecured debt (region) East Midlands East of England London North East North West Average unsecured debt (May 2017) 18,048 18,323 14,176 20,007 Northern Ireland 17,235 1,368 Scotland South East South West Wales West Midlands Yorkshire and the Humber 25,291 7,488 11,054 18,340 18,983 T4.2 - Case weighting (region) East Midlands East of England London North East North West Case weighting (May 2017) % 8.4% Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and the Humber % % 12.6% 10. Regional contact population weighting index % 208.5% % % T4.3 - Average debt by type (region)* East Midlands East of England London North East North West Northern Ireland Credit card 9,393 5,554 4,618 7,555 7,348 1,168 Scotland South East South West Wales West Midlands 8,711 2,332 3,217 3,787 Yorkshire and the Humber 7,519 Unsecured loan 5,370 8,005 4,712 9,483 7,650 11,877 3,323 2,309 2,859 7,428 Other debts 5,914 1,154 1, , , Overdraft ,320 1, , , Store card 1, , , Short term loan , ,140 Utility debt Benefit overpayment 186 2, Council tax debt ,496 Crown tax debt ,000 1, Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T4.4 - Client financial profile (region) East Midlands East of England London North East North West Northern Ireland Net monthly household income 1,930 1,973 1,480 1,382 1, Scotland South East South West Wales West Midlands 1,675 1,295 1,857 2,002 Yorkshire and the Humber 1,777 Monthly household expenditure 1,718 1,940 1,483 1,222 1, ,604 1,223 1,824 1,826 1,568 Impoverishment index % T4.5 - Cause of financial impairment (region) East Midlands East of England London North East North West Northern Ireland Loss of job 33.3% 62.5% 22.2% Scotland South East South West Wales West Midlands % 28.6% % Yorkshire and the Humber 33.3% Reduced working hours 33.3% % % % 25. Pregnancy % Illness % % % % Divorce Impoverishment index % Impoverishment index % T4.6 - Debt servicing (region) East Midlands East of England Average repayment term (months) London Neg DI, can't repay North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and the Humber 91 to annual income ratio % 12% 126% % 8 Debt Advice Foundation 2017 Page 19

20 Appendix (data tables) T5.1 - Average unsecured debt (housing status) Living with Parents Homeowner Unknown Tenant Average unsecured debt (May 2017) 5,860 30,392 9,880 15,023 T5.2 - Case weighting (housing status) Living with Parents Homeowner Unknown Tenant Case weighting (May 2017) T5.3 - Average debt by type (housing status)* Living with Parents Homeowner Unknown Tenant Credit card 2,926 13, ,240 Unsecured loan 1,376 12,278 7,810 5,363 Other debts 321 1, ,422 Overdraft 638 1, Store card 373 1, Short term loan Utility debt Benefit overpayment Council tax debt Crown tax debt 1, Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T5.4 - Client financial profile (housing status) Living with Parents Homeowner Unknown Tenant Net monthly household income 1,071 2, ,634 Monthly household expenditure 917 1, ,576 Impoverishment index % T5.5 - Cause of financial impairment (housing status) Living with Parents Homeowner Unknown Tenant Loss of job 38.5% Reduced working hours % % Pregnancy % Illness % Divorce Impoverishment index % Impoverishment index % T5.6 - Debt servicing (housing status) Living with Parents Homeowner Unknown Tenant Average repayment term (months) to annual income ratio 24% 6 81% 11 Debt Advice Foundation 2017 Page 20

21 Appendix (data tables) T6.1 - Average unsecured debt ( status) employmen t Part-time education Average unsecured debt (May 2017) 22,819 9,737 21,563 Unemploye d (Other) Unemploye d (JSA) 8,050 23,129 T6.2 - Case weighting ( status) employmen t Part-time education Case weighting (May 2017) 42.6% % 0. Unemploye d (Other) Unemploye d (JSA) % T6.3 - Average debt by type ( status)* employmen t Part-time education Credit card 3,816 10,172 Unemploye d (Other) Unemploye d (JSA) 2,083 9,699 Unsecured loan 8,338 3,820 7,303 2,977 8,651 Other debts 3, , Overdraft 1, ,556 Store card Short term loan Utility debt Benefit overpayment ,720 Council tax debt , Crown tax debt 392 1, Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T6.4 - Client financial profile ( status) employmen t Part-time education Net monthly household income 1,931 1,415 2,175 Unemploye d (Other) Unemploye d (JSA) 1, Monthly household expenditure 1,768 1,292 2,055 1,283 1,255 Impoverishment index % T6.5 - Cause of financial impairment ( status) employmen t Part-time education Loss of job % 0. Unemploye d (Other) Unemploye d (JSA) 17.6% 100. Reduced working hours 6.5% 18.2% % 0. Pregnancy Illness 6.5% % 0. Divorce Impoverishment index % Impoverishment index % T6.6 - Debt servicing ( status) employmen t Part-time Selfemployed Selfemployed Selfemployed Selfemployed Selfemployed Selfemployed education Average repayment term (months) Unemploye d (Other) Neg DI, can't repay Unemploye d (JSA) Neg DI, can't repay to annual income ratio 24% 6 81% % 55% Debt Advice Foundation 2017 Page 21

22 Appendix (data tables) T7.1 - Average unsecured debt (household demographics) 1 adult & 0 1 adult & 1 1 adult & 2 1 adult & 3+ 2 adults & 0 2 adults & 1 2 adults & 2 2 adults & 3+ Average unsecured debt (May 2017) 13,022 17,688 11,392 14,916 16,069 13,162 53,033 17,798 T7.2 - Case weighting (household demographics) 1 adult & 0 1 adult & 1 1 adult & 2 1 adult & 3+ 2 adults & 0 2 adults & 1 2 adults & 2 2 adults & 3+ Case weighting (May 2017) 47.1% 9.2% % 7.6% 7.6% 6. T7.3 - Average debt by type (household demographics)* 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ Credit card 5,398 5,338 3,030 3,430 5,791 2,897 15,671 7,480 Unsecured loan 4,094 8,937 4,273 5,494 6,993 3,948 22,013 4,607 Other debts 1,030 1,661 1, ,899 8,987 4,252 Overdraft 1, , ,644 1,041 Store card 447 1, ,405 1,043 Short term loan , Utility debt Benefit overpayment ,745 3, , Council tax debt , Crown tax debt 304 2, Trade debt * Some listed debts may not be included in the final unsecured totals dues to the laws governing treatment of certain liabilaities in different debt solutions. T7.4 - Client financial profile (household demographics) 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ Net monthly household income 1,068 1,618 1,562 2,111 1,913 2,256 3,168 2,886 Monthly household expenditure 1,037 1,450 1,496 2,044 1,726 2,144 2,874 2,795 Impoverishment index % T7.5 - Cause of financial impairment (household demographics) 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ Loss of job 22.6% 27.3% % % Reduced working hours % % 25. Pregnancy % Illness 11.3% % Divorce Impoverishment index % Impoverishment index % T7.6 - Debt servicing (household demographics) 1 adult/0 1 adult/1 1 adult/2 1 adult/3+ 2 adults/0 2 adults/1 2 adults/2 2 adults/3+ Average repayment term (months) to annual income ratio 24% 6 81% % 55% Debt Advice Foundation 2017 Page 22

23 Appendix (data tables) T8.1 -Case outcome analysis Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Financial assessment outcomes 2 34% 3 26% 2 33% 31% Non-financial assessment outcomes 71% 66% 7 74% 7 72% % % T8.2 -Financial assessment outcomes Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Bankruptcy 1 26% % 16% Debt Arrangement Scheme 3% 1% 1% 2% 1% Informal Arrangement 16% 1 11% 16% 16% 15% 15% 3 Debt Relief Order 3 32% 2 31% 2 3 Individual Voluntary Arrangement/Trust Deed 14% 16% % 1 1 Other 12% 11% 5% 6% 15% Budgeting advice 15% 11% 12% 12% 6% T8.3 -Non-financial assessment outcomes May 17 Apr 17 Mar 17 Feb 17 Jan 17 Dec 16 Nov 16 Oct 16 Sep 16 Aug 16 Jul 16 Jun 16 3rd party call 2 24% % % Bailiff assistance 6% 11% 5% 11% 6% Benefits 3% 4% 6% 11% 12% 11% Council Tax 3% 5% 4% 4% 3% 5% 4% 2% 3% 3% 3% 2% Credit rating 3% 4% 6% 5% 4% 5% 5% 5% 4% Current insolvency case 14% Disputed liability 6% 6% 6% 6% 5% 5% 6% Housing assistance 4% 4% 2% 3% 3% 2% 2% 4% 5% 4% 4% Legal 4% 5% 11% Mortgage 2% 2% 1% 3% 3% 2% 4% 3% 5% 5% 4% 4% Other 22% 22% 22% T8.5 -Advice take-up (May 2017) Advice recommended by adviser Advice chosen by client Bankruptcy 16% 3% Debt Arrangement Scheme Informal Arrangement 43% Debt Relief Order 3 Individual Voluntary Arrangement/Trust Deed Other 15% 2% Budgeting advice Debt Advice Foundation 2017 Page 23

24 Appendix (data tables) T8.6 -Weekly call density map (May 2017) Monday Tuesday Wednesday Thursday Friday Saturday 08: % 0.4% 0.4% 0. 09: % 1.5% 2.2% 0. 10:00 1.2% 1.6% 3.1% % 11: % % 12:00 2.2% 2.6% % 2.2% 0.2% 13: % 2.5% 1.3% 0. 14: % 1.6% 2.5% % 15:00 2.2% % % 0. 16: % : % 0.4% 1.1% 0. 18:00 0.4% % 0.1% :00 0.4% 0.4% % 0.2% 0. Debt Advice Foundation 2017 Page 24

25 Debt Advice Foundation 1 Anchor Court Commercial Road Darwen BB3 0DB Telephone: press.office@debtadvicefoundation.org Website: Facebook: /DebtAdviceFoundation If you are experiencing financial difficulties, please call the charity's helpline on The helpline is open Monday to Friday 8am to 8pm and Saturday 9am to 3pm. Authorised and regulated by the Financial Conduct Authority No Charity registered in England and Wales No Debt Advice Foundation 2016