IOOF Contribution Service. Incorporating Transact. Product Disclosure Statement. Date Issued: 21 November 2016

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1 IOOF Contribution Service Incorporating Transact Product Disclosure Statement Date Issued: 21 November 2016 Issued by: IOOF Investment Management Limited ABN AFS Licence No

2 Table of Contents Important Information 2 Why choose IOOF 3 Introducing the IOOF Contribution Service 3 How you can benefit from Transact 3 How the IOOF Contribution Service works 4 Making contributions easy 4 How the IOOF Clearing Service works 5 In safe hands 5 Fees 5 No longer want to be registered with IOOF Contribution Service? 5 Risks associated with using the IOOF Contribution Service 5 Changes to the IOOF Clearing Service 5 What if you have a complaint? 6 Privacy 6 Terms and conditions 7 General 7 Registering to use the IOOF Contribution Service 7 Security 7 Employer-initiated direct debit 7 Direct credit users 7 Remittances to Choice Funds 8 Processing by employer-initiated direct debit users 8 Processing by direct credit users 8 Contribution batch errors 8 Fees 8 Our Liability and indemnity 9 Glossary of terms 10 Important Information This Product Disclosure Statement (PDS) has been prepared and issued by IOOF Investment Management Limited ABN , AFS Licence No ( IIML, we, us or our ). IIML is the issuer of the IOOF Contribution Service offered via Transact and this PDS invites you to use this product. The IOOF Contribution Service is a payment clearing service. IIML is part of the IOOF group comprising IOOF Holdings Limited ABN and its related bodies corporate. IIML is solely responsible for the content of this PDS. This PDS was prepared by IIML based on its interpretation of the relevant legislation as at the date of issue. A contribution to a super fund of your employee through the IOOF Contribution Service does not represent assets or liabilities of IIML or any other company or business within the IOOF group. A contribution to the super fund of your employee through the IOOF Contribution Service is subject to investment risk, including possible delays in repayment and loss of income and principal invested. This PDS contains general information only and does not take into account your personal circumstances or your financial needs and objectives. You should read this PDS carefully to assess whether the information is appropriate in respect of your objectives, financial situation and needs and speak to a financial adviser before deciding to use the IOOF Contribution Service. The IOOF Contribution Service is only available to persons receiving this PDS (electronically or otherwise) within Australia. We may refuse an application to use the IOOF Contribution Service without providing reasons for the refusal. 2

3 Why choose IOOF IOOF has more than 160 years experience in financial services. We are one of Australia s largest financial services companies and we offer a full range of products and services, including financial advice, platform management and administration, investment management and trustee services. Introducing the IOOF Contribution Service IOOF offers a service to employers to assist them in paying super contributions for their employees. The service comprises the Transact system and the IOOF Clearing Service. Transact is our easy to use online super contribution management system which helps you pay your employees super contributions. Transact is ready and available 24 hours a day, every day of the year, to make sure your super administration is ready when you are. The IOOF Clearing Service is an extension of Transact and is a contribution payment service offered by IIML to participating employers to arrange payment of contributions to super funds for their employees. How you can benefit from Transact Transact can save you time and simplify your administration by: transferring super contributions to multiple super funds in a single online transaction removing the need for unnecessary paperwork and risk of errors added security through 128-bit encryption and encoding a wide range of tools and a dedicated Helpdesk to support you obtain the full benefit from Transact ease of reporting detailing your transaction history helping you meet your SuperStream obligations. Transact also allows you to perform general employee maintenance for all employees, such as: adding new employees amending employee details removing exiting employees. To get the maximum out of Transact our dedicated support team are here to help. We also have a range of tools including user guides, videos and frequently asked questions to help you get up and running with Transact. How the IOOF Contribution Service works This is made possible with employer-initiated direct debit payments. Employer (payroll) Transact IOOF Default Funds IOOF Clearing Service IOOF Clearing Account SuperChoice Clearing Account Choice Fund Choice Fund Choice Fund How to register all you need to do is complete the Register for the IOOF Contribution Service (Transact) form. We will then send you your user ID and password. 3

4 Making contributions easy Contributions can easily be made using Transact. Below is a summary of how IIML will allocate your employees contributions if all the information has been provided and payments cleared: Payment type How it works How we process contributions Super with IOOF All other Choice Funds Employer-initiated direct debit payments 1. You submit your employee contribution details online via Transact. 2. Approve your payment(s) from your nominated bank account via Transact. If we receive your employee contribution details before the cut-off time, we can allocate your employee contributions the same business day. If contribution details and payment are received by the cut-off time, we will generally allocate contributions electronically or by post within five business days to your employees Choice Fund. Direct credit (EFT) After you submit your employees contribution details via Transact, we ll give you a unique payment reference. You need to quote this reference when you make a payment from your bank account so we can identify your contribution. If we don t receive your employee contributions details and payment by the cut-off time, we will allocate your employee contributions effective the next business day. If payments are posted via Australia Post, contributions may take longer to be processed by the receiving super fund. We can only allocate contributions to Choice Funds on receipt of payment and contribution details. To ensure payment and contribution details are matched efficiently we recommend employer-initiated direct debit as a preferred payment method. An employer-initiated direct debit will only be processed when you submit an online instruction to do so via Transact, keeping you in full control of your financial transactions with IOOF. Please be aware that you are responsible for ensuring the accuracy and correctness of the contribution that you process through Transact. We will only process your contributions once we receive all the required information, contribution batch details and payments. If you don t send us the correct information in time then you may not meet your super obligations for your employees. 4

5 How the IOOF Clearing Service works The IOOF Clearing Service provides a service so you can make contributions to Choice Funds selected by your employees and has been designed to minimise the administrative burden associated with contributing to multiple funds. IOOF has appointed SuperChoice Services Pty Ltd ABN (SuperChoice) to enable us to provide clearing services to participating employers on Transact. We accept your contribution payments, reconcile all contribution details with payments and pass on any Choice of Fund contributions to SuperChoice who remit them to the nominated Choice Funds. The software for Transact has been developed and is owned by SuperChoice and made available to IOOF under an agreement between IOOF and SuperChoice. In safe hands Transact is a secure site and can only be accessed by using a user ID and password. We will provide an Authorised Officer with a user ID and password when you are registered to use Transact. The security of your employee data is imperative to us. To maintain security: your password will automatically expire and will need to be changed by you every 180 days we will only provide your user ID and password to an Authorised Officer on the request of an Authorised Officer you are responsible for preventing your user ID and password from unauthorised use. If you become aware of any unauthorised use of your user ID and password please immediately contact the Transact Helpdesk on or transactsupport@ioof.com.au. There are ways you can make sure your employee data is secure. These include ensuring: only you and your Authorised Officers use Transact your user ID and password are stored securely and that you take reasonable care not to disclose your user ID and password to any persons other than an Authorised Officer. Fees The IOOF Contribution Service is currently free of charge as long as your default employer fund is an IOOF default fund where at least 50 per cent of your contributions are invested. No longer want to be registered with IOOF Contribution Service? You may cancel your registration with the IOOF Contribution Service at any time by advising us in writing. Any existing or outstanding instructions we have lodged at the time of receiving your cancellation will be finalised prior to your request being actioned. Risks associated with using the IOOF Contribution Service You should be aware that the standard payment timeframe for monies to be cleared to the Choice Fund is up to six business days. It may also take further time for the Choice Fund to process the payment once it is received. If you do not make contributions within sufficient time of the relevant quarter end you may incur a Superannuation Guarantee contribution surcharge. There may also be times where technical or service difficulties affecting the technology used within the IOOF Contribution Service may prevent the timely and accurate completion of contributions. The payment timeframe may also be affected by: errors in the contribution batch details you have submitted via Transact any dishonoured or returned payments incorrect bank account details of the Choice Fund incorrect reference numbering with payments. Changes to the IOOF Clearing Service Information in this PDS is subject to change from time to time and may be updated by us. We will inform you of any significant changes that could affect you, or other significant events that may affect the information in this PDS. Any updated information that is not materially adverse may be obtained by either: checking our web site ( ing us at transactsupport@ioof.com.au calling us on Currently if the number of contributions to your IOOF default fund falls below 50 per cent, a fee of up to $1.00 (plus GST) may apply for each contribution made to a third party super fund. If charged, this fee is payable when you submit a contribution. We may pass on any costs we incur including costs resulting from Government legislation or fees which are charged by third parties. 5

6 What if you have a complaint? If you have a complaint about your IOOF Contribution Service account (or wish to obtain further information about the status of an existing complaint), please contact the Manager, Customer Care on or write to: Manager, Customer Care IOOF Investment Management Limited GPO Box 264 Melbourne VIC 3001 If you let us know of any concerns arising from your dealings with us, we can work towards providing suitable resolutions and better service for all clients in the future. When you get in touch with us, please provide: your contact details your employer number a detailed description of the facts surrounding your complaint. Where possible, concerns will be resolved immediately. If further investigation is required, our customer care team will acknowledge your complaint in writing and will consider and deal with your complaint as quickly as possible. We are required by law to deal with your complaint within 45 days. If you are not satisfied with our handling of your complaint or a decision we have made in relation to your complaint, you may contact the Financial Ombudsman Service Limited (FOS) by calling , or by writing to FOS at GPO Box 3, Melbourne VIC This service is available free of charge to you, however FOS can only hear your complaint after you have first made use of our internal complaints handling arrangements (as explained above). Privacy We recognise the importance of protecting your privacy and also your employee s privacy. The personal information provided will be handled in accordance with our privacy policy, which outlines how the information we collect is used, stored and disclosed. We may also disclose personal information to external parties, some of whom act on your and your employee s or our behalf. These parties may include: banks or other financial institutions legal and accounting firms, auditors, mail houses, contractors, or others involved with the product the Australian Taxation Office other companies within the IOOF group. We are also permitted to collect and disclose personal information when required or authorised to do so by law. Although it is unlikely that we will disclose your personal information overseas, any overseas disclosure does not affect our commitment to protecting your personal information and we will take reasonable steps to ensure any overseas recipient of personal information complies with the Privacy Act 1988 (Cth). By signing the Register for the IOOF Contribution Service (Transact) form (registration form), you agree to us collecting, storing, using and disclosing your and your employee s personal information. If you do not provide all the information requested in your registration form, we will not be able to accept and process your registration. If you have concerns about the accuracy and completeness of the information we hold, you may request access to your personal information by contacting the Privacy Officer: By mail: By Privacy Officer IOOF Investment Management Limited GPO Box 264 Melbourne VIC 3001 privacy.officer@ioof.com.au By phone: Depending upon the nature of the request, we may have the right to impose a reasonable charge. To obtain a copy of the IOOF group privacy policy please contact our client services team on or through our website at The main reason we collect, use and/or disclose your and your employee s personal information, is to provide the products and services that have been requested. This may also include the following related purposes: To facilitate internal administration, accounting, research, risk management, compliance and evaluation of IOOF group products and services. To enable us to provide information about other products and services that we or other members of the IOOF group offer. 6

7 Terms and conditions In these terms and conditions, references to: we, us, our and IIML are references to IOOF Investment Management Limited ABN ; and you and your are references to a participating employer who has registered to use the IOOF Contribution Service. General The terms and conditions of IOOF Contribution Service do not exclude, modify or replace, and must be read in conjunction with, the terms and conditions which govern your participation in an IOOF default fund. These terms and conditions are the entire agreement between you and IIML for the IOOF Contribution Service. IOOF Services Co Pty Ltd ABN , a related body corporate of IIML, has appointed SuperChoice Services Pty Ltd ACN (SuperChoice) to provide the Transact software and clearing house services for contributions made to Choice Funds. SuperChoice has appointed PayClear Services Pty Ltd ACN , AFSL (PayClear) to provide the non-cash payment facility for contributions made to Choice Funds. IIML is the issuer of the IOOF Contribution Service, a clearing house service, and has obligations to you under these terms and conditions. To the extent that SuperChoice or PayClear has been appointed by us to provide certain services, you are not entitled to make a claim under these terms and conditions against SuperChoice or PayClear in connection with the supply or non-supply of the IOOF Contribution Service to you. You authorise us to act on instructions and any information submitted to us using your user ID and password. You are responsible for : permitting only authorised officers to use the IOOF Contribution Service ensuring your user ID and password is not disclosed to anyone other than an Authorised Officer securing your password by committing it to memory and not recording it anywhere. If you become aware of any unauthorised use of your user ID and password, you must contact us immediately. IIML does not guarantee that the IOOF Contribution Service and the information contained on it will not be subject to unauthorised access. IIML is not responsible for the actions of SuperChoice or PayClear in regards to security and confidentiality. IIML is not liable for any loss, damage, claims and expenses arising from unauthorised access to the IOOF Contribution Service or the information retained on it. Employer-initiated direct debit Employer-initiated direct debit payments are processed after a contribution batch is submitted through Transact. Receipt of a confirmation message by you authorises us to process the contribution batch and where a direct debit authority is held we will debit the nominated bank account with the totals appearing on the contribution batch. The IOOF Contribution Service provides for two levels of access for authorised officers: contribution batch preparation only contribution batch preparation and submission for processing. Registering to use the IOOF Contribution Service To be eligible to register for the IOOF Contribution Service you must be a participating employer of an IOOF default fund and complete the relevant registration form. IIML reserves the right to deny you access to the IOOF Contribution Service or to deregister you as a user where: you or your authorised officers fail to keep your user ID or password secure in the opinion of IIML, such action is necessary to protect the security of the IOOF Contribution Service or otherwise protect IIML s interest you breach any of these terms and conditions. Direct credit users You agree that when a contribution batch payment is received by us via EFT we have the authority from you to process the contribution batch without future recourse by you. We will use our reasonable endeavours to reconcile the total contribution batch information received through Transact with the contribution payment. This process is usually completed between one and five business days following receipt of advice through the IOOF Contribution Service that a contribution batch has been processed and the correct amount was credited to the relevant IOOF bank account. Funds received by direct credit will be held for a maximum of 28 days, if we are not able to reconcile the amount against a submitted and confirmed contribution batch, the funds will be returned. We are entitled to retain interest or any other financial benefit accruing as a result of holding these funds. Security We will provide you with a user ID and password. You may request one or more authorised officers to be provided with additional user ID s and passwords where access to the IOOF Contribution Service is a necessary part of their duties with you. 7

8 Remittances to Choice Funds Contribution batch errors IIML usually sends the contribution batch information and monies for Choice Funds to the SuperChoice Clearing Account within three (3) business days of receiving the contribution batch information and corresponding contribution batch payment from you. Subject to the relevant choice fund accepting payment by EFT and your compliance with these terms and conditions, contributions will generally be sent by SuperChoice to the relevant Choice Fund electronically within three (3) business days after the contribution batch payment has been received into the IOOF Clearing Account. You agree that we have no responsibility to ensure that payment contributions are accepted by a Choice Fund. Where you make contributions to Choice Funds, the contribution money will first be deposited into the relevant IOOF bank account and then remitted to the SuperChoice Clearing Account. IIML and PayClear are entitled to receive interest and any other financial benefit accruing as a result of holding these funds. Processing by employer-initiated direct debit users You acknowledge and agree that the total amount of contributions will be deducted from your nominated account and transferred to the relevant IOOF bank account following the processing of a contribution batch. For contributions made to Choice Funds, the amount, minus any applicable fees, will be transferred electronically to the IOOF Clearing Account on the following business day. These funds will remain with the IOOF Clearing Account for no less than three (3) business days whilst ensuring your payment is honored by your financial institution. Processing by direct credit users After processing a contribution batch, you agree to immediately transfer the total amount of contributions via EFT into the relevant IOOF bank account. If a contribution batch is authorised prior to the cut-off time on a business day, the amount less any applicable fees will be sent to the SuperChoice Clearing Account electronically on the following business day after payment has been received by us. If a contribution batch is authorised after the cut-off time on a business day, the amount less any applicable fees will be sent to the SuperChoice Clearing Account on the second business day after we receive your payment. The money will remain with the IOOF Clearing Account for a minimum of three (3) business days to ensure the payment will be honored by your financial institution. If there is a difference between the EFT amount and the total amount of the contribution batch you must contact us immediately to advise the reason of the discrepancy. The money will not be sent to the SuperChoice Clearing Account until we are able to fully reconcile the contribution batch and monies received. We will endeavor to contact you within three (3) business days of the submission of a contribution batch if: information in a contribution batch has been identified as incorrect we are unable to debit your account due to insufficient cleared funds or your payment does not match the amount in the corresponding contribution batch. Corrections to the contribution batch and/or payment amount will need to be made before we are able to process your contribution batch. Payments that cannot be reconciled against a contribution batch will be returned within 28 days and we are entitled to retain the interest or any other financial benefit accruing as a result of holding these funds. Amendments to contribution batches can be made prior to its submission, however if you make a mistake please contact us immediately. If you fail to contact us and payment along with the contribution data has been sent to the external superannuation fund, it will be your responsibility to recoup these funds directly from the external superannuation fund. You will also be required to submit another contribution batch with the correct information and make a new payment for the total amount of that contribution batch. Fees The IOOF Contribution Service is currently free of charge as long as your default employer fund is an IOOF default fund where at least 50 per cent of your contributions are invested. Currently if the number of contributions to your IOOF default fund falls below 50 per cent, a fee of up to $1.00 (plus GST) may apply for each contribution made to a third party super fund. If charged, this fee is payable when you submit a contribution. We may pass on any costs we incur including costs resulting from Government legislation or fees which are charged by third parties. Fees for the use of the IOOF Contribution Service are calculated when you submit a contribution batch through Transact. The fees will be added to the outstanding amount for the contributions to third party super funds. If you are an employer-initiated direct debit user, the amount deducted from your nominated account will be adjusted to include the fee. If you are a direct credit user, you will be required to include the fee amount in your payment. A GST invoice will be provided by Transact when fees are added to a contribution batch. We may vary the fees for using the IOOF Contribution Service by providing 30 days notice before the change takes effect. 8

9 Our liability and indemnity We will not be liable for: any technical or service difficulties or processing delays in relation to IOOF Contribution Service which are outside our control any technical or service difficulties or processing delays caused to any computer, associated equipment, software or data as a result of using the IOOF Contribution Service the failure of IOOF Contribution Service to perform any function in whole or part any matters arising from data corruption, breaches of data or security, defects in transmission or viruses any losses caused to you, your employees or agents arising directly or indirectly from using the IOOF Contribution Service. You acknowledge that we will not be responsible for any delays that may occur in accepting or processing contribution batch data where: there is a public or bank holiday on the day you authorise a contribution batch you authorise a contribution batch after the cut-off time on a business day the contribution batch contains errors an employer-initiated direct debit is dishonored or returned. You indemnify us and keep us indemnified at all times against any and all liability for loss arising from and all costs, charges and expenses incurred directly or indirectly in connection with your ongoing use of the IOOF Contribution Service, including errors beyond our reasonable control. We will not be liable and you indemnify us for any loss or expenses incurred by any party as a result of a breach of any applicable superannuation, tax, industrial relations or other legislation applicable to the payment to us, or information supplied or omitted to be supplied by you. 9

10 Glossary of terms Term Authorised Officer Business day Choice Fund Complying superannuation fund Contribution batch Cut-off time Default employer fund Direct credit Employer-initiated direct debit IOOF Clearing Account IOOF Clearing Service IOOF Contribution Service IOOF default fund Participating employer PayClear Clearing Account SuperChoice SuperChoice Clearing Account Superannuation Guarantee SG Act Transact User ID Definition Refers to an employee or agent nominated by a participating employer who has been authorised by the participating employer to use Transact on its behalf. Means a day other than a Saturday or Sunday or a national/state/territory public holiday. Refers to a complying superannuation fund other than your IOOF default fund into which an employee has elected under Choice of Fund legislation. Refers to a superannuation fund which qualifies for concessional tax rates under legislation. Refers to a contribution schedule that has been submitted using Transact. Means prior to 3pm Australian Eastern Standard Time on a business day. Refers to your IOOF default employer plan to which you will make contributions if an employee does not nominate a Choice Fund. Means the facility by which monies are automatically credited from the participating employer s financial institution account into the applicable IOOF account to pay for superannuation contributions. A fee may be levied by the financial institution for using direct credit. Means the facility by which monies are automatically debited from the participating employer s financial institution account to pay for Transact or Clearing House related contribution batches. A fee may be levied by the financial institution for using direct debit. Refers to the IOOF bank account maintained for the purpose of receiving payments from participating employer's for super contributions to Choice Funds. Refers to the process where IOOF receives monies into the IOOF Clearing Account. Refers to the IOOF Clearing Service and Transact. Includes IOOF Employer Super, IOOF Portfolio Service Employer Super, IOOF Portfolio Service Corporate Super, IOOF LifeTrack Employer Super and IOOF LifeTrack Corporate Super. Is an employer who utilises an IOOF Employer superannuation product for some or all of its employees. Refers to the non-cash payment facility for contributions made to Choice Funds by SuperChoice. This facility is provided by PayClear Services Pty Ltd ACN , AFSL Means SuperChoice Services Pty Ltd ABN which has been appointed by IOOF to provide the services available to participating employers on Transact. Refers to the SuperChoice bank account (PayClear Clearing Account) maintained for the purpose of receiving payments from participating employer's for super contributions to Choice Funds. Means contributions made in accordance with the SG Act. Means the Superannuation Guarantee (Administration) Act 1992 which requires all employers to provide a minimum level of superannuation contributions for all eligible employees. Means the online superannuation administration and processing facility for participating employers. Refers to the identification code provided to you by IOOF which, in combination with your password, enables you to access Transact. 10

11 Contact us Postal address GPO Box 529 Hobart TAS 7001 Telephone Fax Trustee IOOF Investment Management Limited ABN AFS Licence No Registered address Level 6, 161 Collins Street Melbourne VIC Website

12 IOOF Employer Super 21 November 2016 Register for the IOOF Contribution Service (Transact) Transact provides you with a secure and easy to use website for administering your superannuation contributions. Please complete these instructions in BLACK INK using CAPITAL LETTERS (except for your address) and 3 boxes where provided. This registration form should only be completed once you have read and agreed to the terms and conditions available in the IOOF Contribution Service PDS. Once you have completed the registration form, please print and sign both the User and Employer Declarations. Then send the forms to the Transact Helpdesk (Post: Transact Helpdesk, GPO Box 529, HOBART TAS 7001 or transactsupport@ioof.com.au) Step 1: Employer details Please note: In order to use this service, your company must have an Employer Sponsored Plan within IOOF Employer Super. If you do not have this, please contact our Client Services Team on to arrange for alternative payment method. Employer/company name ABN Employer code NB: if you have more than one Employer Sponsored Plan within IOOF Employer Super under a group arrangement, please provide a separate registration form for each associated employer/company you want to register for Transact. Do you want an Employer Group Login facility?* Yes No * The Employer Group Login facility allows you to have a single User ID and Password to administer each associated employer Step 2: Personal details These details are for us to identify your primary IOOF Contribution Service contact/administrator. Please complete ALL fields. Title (Dr/Mr/Mrs/Ms/Miss) Surname Given name(s) Business address Suburb State Postcode Business mailing address (if different from above) Suburb State Postcode Business Business telephone facsimile Position PLA

13 Step 3: IOOF Contribution Service employer registration Please select your preferred payment frequency: Frequency Fortnightly Four weekly Monthly Quarterly Do you want to use the payroll upload facility? Yes No (Please note: This function is dependent on your payroll system generating a file in a CSV or.txt format). Step 4: Account details (registered bank account to be credited) Please note: This bank account will be credited if a contribution is returned by a choice superannuation fund or if we are not able to reconcile a payment that is intended to be made to a choice superannuation fund. Name of financial institution Branch address Suburb State Postcode Account name BSB Step 5: User declaration and signature Account number This declaration must be signed by the person applying for access to Transact on behalf of the employer. By submitting this application form: I/We acknowledge that I/we have received, read and understood the IOOF Contribution Service PDS and the terms and conditions within the PDS. I/We acknowledge that my/our access to Transact is governed by the terms and conditions in the IOOF Contribution Service PDS. I/We agree to be bound by the terms and conditions in the IOOF Contribution Service PDS. Do you want dual authorisation?* Yes No * Dual Authorisation allows you to have two users authorise a batch prior to submission (Please note: this is not available under Group Employer Login facility). Primary applicant s name Position Phone Signature Applicant 2 name Position Phone Date / / Signature Date / / 2 PLA-11736

14 IOOF Employer Super Register for IOOF Contribution Service Applicant 3 name Position Phone Signature Step 6: Employer declaration and signature Privacy Notice Date / / Information (including your personal information) provided to IOOF Investment Management Limited (IIML) is used for the purpose of registering for the IOOF Contribution Service (Transact) and for other related purposes detailed in the PDS and Privacy Policy, for example: to provide you with account statements. IIML will disclose your personal information to SuperChoice Services Pty Ltd ABN to provide clearing services on Transact. IIML may disclose your personal information, such as, your name and contact details, along with your account information to its related bodies corporate, your employer, your financial adviser, insurers, professional advisers, businesses that may have referred you to the Trustee, medical professionals where you have applied for insurance cover, banks and other financial institutions, or to provide you with information about other products or services that may be of interest to you. If you do not provide all of the requested information, IIML may not be able to action your request. IIML is not likely to disclose your personal information to overseas recipients, however, any overseas disclosure does not affect the Trustee s commitment to safeguarding your personal information and the Trustee will take reasonable steps to ensure any overseas recipient of personal information complies with the Privacy Act Your personal information will be used in accordance with IIML s Privacy Policy. The Privacy Policy contains information about how you may access or correct your personal information held by IIML and how you may complain about a breach of the Australian Privacy Principles. You may request a copy of the Privacy Policy by contacting IIML on or at I/We authorise the above named Applicant to access and use Transact on behalf of the Employer. I/We understand that the Applicant s access to Transact is governed by the terms and conditions in the IOOF Contribution Service PDS. I/We acknowledge that I/we have received, read and understood the IOOF Contribution Service PDS and the terms and conditions within the PDS. I/We acknowledge that I have read and understood the Privacy Notice and that a copy of the IOOF group Privacy Policy is available on the IOOF website ( I/We agree to be bound by the terms and conditions in the IOOF Contribution Service PDS. Two signatures required (unless sole director/sole trader). Please indicate whether Sole director/trader Director Sole company secretary Name Title / / Signature* Date * If you are a Sole Director/Company Secretary only one signature is required. A director can sign jointly with another director or a company secretary. Please indicate whether Director Company secretary Name Title Signature** Date / / ** If there is more than one director/company signatory a second signatory is required. A director can sign jointly with another director or a company secretary On acceptance of your application, we will send you an with directions on how to confirm your registration and login to Transact. If you have any queries or have not received confirmation or response within five working days of sending your registration form, please contact the Transact Helpdesk on or at transactsupport@ioof.com.au PLA

15 Employer initiated direct debit request for the IOOF Contribution Service (DDR facility) Please complete these instructions in BLACK INK using CAPITAL LETTERS. Step 1: Employer details Employer/company name Employer code Step 2: Account details (account to be debited) Name of financial institution Branch address Suburb State Postcode Account name BSB Account number Step 3: Declaration and signature Until further written notice, I/we authorise and request IOOF Investment Management Limited ABN (IOOF) (APCA ID: ) to debit my/our nominated account (described in 2 above) for any Specified Amounts through the Bulk Electronic Clearing System (BECS). Specified Amounts include: payment of superannuation contributions advised through Transact for my/our employer fund and/or any complying superannuation fund other than the employer fund any fees payable to IOOF for superannuation contributions advised through Transact to be made to complying superannuation funds other than the employer fund by the Transact Clearing House Service. I/we acknowledge that the DDR Facility is governed by the terms and conditions set out in the Direct Debit Request Service Agreement. I/we confirm that I/we have read and understood the terms and conditions set out in the attached Direct Debit Request Service Agreement and agree to be bound by them. I/we consent to the collection, use, storage and disclosure of my/our personal information provided in this form and, in accordance with the IOOF group Privacy Policy (available at and Privacy Notice and understand that if I/we do not provide the information requested, IOOF may not be able to process any direct debits requested. Signature of account holder Date / / Signature of account holder (joint account holder if applicable) Post or the completed application form to: Transact Helpdesk Post GPO Box 529, Hobart TAS transactsupport@ioof.com.au Date / / 4 PLA-11736

16 IOOF Employer Super Register for IOOF Contribution Service Employer initiated direct debit request service agreement Customer initiated direct debit request facility The Customer initiated direct debit (DDR Facility) is issued by IOOF Investment Management Limited (IOOF) ABN (User ID ). The DDR facility is an electronic payment method which enables you to instruct IOOF to debit your nominated account with a financial institution (i.e. bank, building society or credit union) and pay the amounts in accordance with your instructions made through Transact. The DDR Facility enables you to control the amounts to be debited and when the debit is made. Direct debits will only be made by IOOF when you request IOOF to make a direct debit on Transact. Your account will be debited within two business days after your contributions have been submitted. IOOF s service commitment This service agreement: outlines IOOF s commitment to you in respect of the DDR Facility sets out the terms and conditions on which you authorise IOOF to deduct amounts from your nominated account sets out your rights and responsibilities. Please note the direct debit may not be available on all accounts provided by financial institutions and financial institutions may impose restrictions on the amounts which may be debited from your nominated account. You are advised to check with your financial institution to determine whether direct debit is available and if any restrictions apply before nominating an account on the Direct Debit Request form. IOOF s Responsibilities IOOF will arrange for funds to be debited from your nominated financial institution account as authorised in the Direct Debit Request form in accordance with your payment request. IOOF will provide you with at least 14 days written notice of any changes to the terms and conditions governing the DDR facility. Your obligations It is your responsibility to: ensure that your financial institution permits direct debits to be made from your nominated account ensure that your nominated account details are correct. If you are unsure please check with your financial institution before completing the Direct Debit Request form ensure that sufficient cleared funds are available in your nominated account to meet each direct debit request. IOOF will notify you if a direct debit is dishonoured and how you can rectify it meet any dishonour fees or charges incurred if a direct debit is dishonoured or there are insufficient funds in your nominated account to meet a direct debit and the amount debited to your nominated account is reversed ensure that the authorisation to draw on your nominated account is identical to the account signing instruction held by the financial institution of the nominated account check the statements received from your financial institution to ensure that payments have been made in accordance with your payment instructions advise IOOF if your nominated account is closed, transferred to another branch or your nominated account details change make arrangements with IOOF for a suitable alternative payment method if the DDR Facility is stopped by you, IOOF or your nominated financial institution. Your rights You are able to: stop an individual debit by giving written instructions to IOOF cancel or suspend your DDR Facility by giving written instructions to IOOF. If you suspend your DDR Facility, you may restart it by giving written instructions to IOOF change the details of your nominated account by giving written instructions to IOOF alter your DDR Facility by forwarding a new DDR form to IOOF. In all cases, IOOF will endeavour to act upon your request within ten business days of receipt of your request. Confidentiality All information held by IOOF in relation to your DDR facility will be kept confidential by IOOF, except where: such information is provided to IOOF s financial institution to initiate, change or cancel your DDR Facility disclosure is required or authorised by law; or you consent to the release of the information either directly or through a duly appointed agent or authority. Enquiries All enquires about your DDR Facility should be directed to IOOF. All correspondence should be sent to: Transact Helpdesk, GPO Box 529 Hobart TAS transactsupport@ioof.com.au All correspondence should include your Employer Code. If IOOF cannot resolve the matter you can still refer the matter to your financial institution. Disputes If you believe that a debit has been incorrectly made or processed, or you have a query or dispute in relation to your DDR Facility, you should contact the Transact Helpdesk or the relevant financial institution. If a dispute cannot be satisfactorily resolved at this stage, you should lodge a written complaint with IOOF who will endeavour to resolve the dispute and provide a written response to you within 45 days of receipt of your complaint. PLA IOOF Investment Management Limited ABN AFS Licence No as Trustee of the IOOF Portfolio Service Superannuation Fund ABN