SUCCESS PATTERN (M) SDN.BHD

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1 Vision To be recognized as the most reliable debt collection agency in Malaysia, who focuses on debt collection services for large SINCE 1997 & small financial institutions. Mission STRIVE TO PROVIDE THE BEST TOTAL CREDIT We provide quality management services achieved through transparent communication, RECOVERY techniques by our professional recovery agents using latest technologies and innovative methodologies. SUCCESS PATTERN (M) SDN.BHD Profile KL 1

2 We provide the highest Ethical & professional services in maximizing the recovery of credit

3 The Company Profile Client Listing Services Key Personnel CONTENTS The Service Debt Collection - Procedure Debt Collection Keys to success Operational Flowchart Dateline 30Days The Support Software Insurance Receipt Books Authority Card Status Report Solicitors Banker The Choice Frequently Asked Questions Why Use Success Pattern Schedule of Fees

4 THE COMAPANY PROFILE Collection of claims remains a highly sensitive Activity for any organization. With hefty credit Facilities extended in todays fast-moving Information age, efficient recovery of debt can mean the difference between profit and huge losses. Success Pattern s primary objective is to maximize the recovery of your claims and any bad or doubtful debts as quickly as possible. Our team of experienced and ethical personnel routinely handles accounts of any size, in any stage of delinquency. We understand the business culture in Malaysia, with extensive networks throughout the country. We offer swift recovery services on both bill collection and loan collection. Our commitment towards excellence in the field of collection makes us the better choice as your total credit recovery partner. When most businesses are facing increasing problems as a result of bad debts, our role as third-party collector is a wise move, affording you many benefits: Reduced overheads, meaning more capital for other profitable investments. More efficient and faster recovery, meaning a higher rate of return Predictable rate of recovery, meaning fixed cash flow and eliminates Risk of economic uncertainties. Dedicated group of collectors working on your accounts. Reduced cost and time spent on recruiting and training staff for collection.

5 CLIENT LISTING Success Pattern has built mutually beneficial partnerships with the following clients: AMBANK (M) BERHAD Credit card & Line of Credit Hire Purchase (Auto Finance) ALLIANCE BANK (M) BERHAD Credit card & Line of Credit Hire Purchase (Auto Finance) U MOBILE SDN.BHD (TELECOMMUNICATION) Broadband Postpaid INDAH WATER KONSORTIUM SDN.BHD KOERASI TENAGA NASIONAL

6 CLIENT LISTING UNIVERSITI MALAYA LINGUAPHONE DISTRIBUTORS SDN.BHD REDTONE INTERNATIONAL BERHAD

7 CLIENT LISTING

8 SERVICES We offer a full range of collection services Tailored to suit your needs. Success Pattern manages accounts of any type or size, offering total credit recovery, skip tracing (third party searches), and initial legal proceedings using our solicitors. Our team of professional collectors have been thoroughly vetted, and well-qualified to handle a given claims from the first collection call all the way to litigation proceedings, in an ethical manner, displaying skill and sensitivity at all times. Success Pattern s service-oriented culture means you will be kept informed and updates regularly throughout the collection process,enabling personal two-way communication between you and the respective collector. We compile detailed reports on all your accounts periodically, giving you the ability to assess the process and review work in progress. Success Pattern introduces a highly innovative approach in dealing with uneconomical and charge-off accounts. We consider the following factors when purchasing delinquent accounts: Age of Debt As a basic rule, the older the debt, the more difficult and expensive to recover. Source of Debt The underwriting standard of the original issuer will determine the level of recovery. Proof of Debt The original documentation or proof of debt may be required Location of Debtor Geographic location of the delinquent may affect recovery History of Work on Account An account that has been extensively worked on before has lesser chance of profitability

9 KEY PERSONNEL MANAGING DIRECTOR (MR SUKHDARSHAN SINGH A/L BAG SINGH) DIRECTOR (MR ASHWINDER SINGH A/L SUKHDARSHAN SINGH) OPERATION MANAGER (MR SRITHARAN A/L SOKKAPA) ADMIN FINANCE & HEADQUARTERS OFFICE KUALA LUMPUR MELAKA BRANCH IPOH BRANCH SABAH BRANCH

10 THE SERVICE Debt collection procedure Success Pattern has an established and efficient method in collecting your debts in full, with minimal cost to you Placement of accounts Your accounts can be placed with us for collection by mail, fax, disk, or in personal. Processing claims Upon receiving the debtor s full particulars, we will determine if additional information or specific instruction are required. The client and debtor information is then entered into our collection management software, and an acknowledgement of claim is sent to you. Initial contact with the debtor Our collectors will trance the whereabouts of the delinquent debtors and attempt contact immediately upon receipt of the claim. We understand that initial impressions are powerful, so our collectors are trained to be professional, yet assertive in their approach. They will use sensitivity and reason in a conciliatory manner rather than take an adversarial stand and explain the just and proper course of action to the debtor. They will at all times maintain goodwill between the client and debtor, with the primary goal of collecting the debt in full.

11 THE SERVICE Third-Party Searches We routinely track debtors even if it takes a few years and maintain active records until the claim is cancelled. Searches conducted by our sources will remain anonymous. Often, we are required to conduct thorough investigation to uncover any assets or sources of income, and take whatever measures necessary to size them. Field Visits Site visits to the debtors office or residence is a part of our strategy in collection. Our collectors are trained in visiting the premises in question to ascertain the debtor s ability to settle the debt. Normally, if full payment or a reasonable payment schedule can be arranged within days, the respective accounts with the written consent of the client is forwarded to our solicitors for further action. However, if there is a better chance of collection with a little more direct persistence and persuasion, our collector may decide to work the claim longer.

12 DEBT COLLECTION-KEY TO SUCCESS PROFESSIONALISM A collector s intention must be direct and clear. Our field personnel operates with a sense of urgency, with the highest ethical and professional standards. EDUCATION Our collectors are furnished with the most up-to-date information and facts necessary to get the job done. We believe that full preparation is our best weapon. CONFIDENCE Our training program is designed with one main emphasis- getting results. Our collectors are assertive and always in control of the situation, insisting on commitment from the debtor and cutting through the excuses. RELATIONSHP The art to successful recovery of debt is build a relationship with the debtor. Our collectors are well-versed in the art of empathizing with the debtors, whatever their problem, but in the end making sure they understand their accountability and responsibility in setting their debts. CONTACT Constant, even daily contact with the delinquent debtors is the job of our collectors. This ensures the debtors realize the seriousness of the collector in discharging duties, and applies indirect pressure on the debtor to pay up. COMMITMENT Our collectors are experience in the art of persuasion, always insisting and ensuring a firm commitment from debtors in writing.

13 OPERATIONAL FLOW CHART

14 DEBT COLLECTION:THE ODDS DATELINE 30 DAYS NUMBER OF MONTHS DEBT IS DELINQUENT According to professional debt collector- who handle more than is us $3.3 billion in claims annually-the longer a debt is overdue, the less chance there is that it will be collected. The best policy is still to collect the debt within 30 days.

15 SOFTWARE THE SUPPORT Success Pattern has developed its own computer system for the management of credit receivables. Called SPeed, the system is one of our key attributes, automating many routine tasks and increasing overall productivity and efficiency SPeed is a powerful tool designed for security and ease of operation SPeed is designed to thoroughly manage accounts and greatly enhance the efficiency of our collector, from the moment a new account is received and will see it through until the debt is paid off. Among its features and benefits are: Managing the performance of our collectors Implements a discipline over collection method all accounts are supervised even through the respective collector s sick leave or holiday; while areas of high cost and low performances can be identified quickly. Monitors the collection management process- detailing actions, history, payments, purchases, and interest of any account. Automates recovery methods Provides in- house diary for our collectors, showing tasks assigned today tomorrow, and outstanding Generates documents automatically, or on demand Provides real-time online features (upon request) Forwarding SMS through our system

16 INSURANCE As a commitment to our professionalism in the legal recovery filed, and to protect our clients from third party claims, Success Pattern has taken an indemnity insurance Although utmost courtesy and care is exercised in the course of our duties, this indemnity is nevertheless prudence on our part, covering the following:

17 RECEIPT BOOK, AUTHORITY CARD & STATUS REPORT RECEIPT BOOKS Upon recovery of any sum of monies from debtors, it is our policy to issue temporary receipts to ensure transparency of the transaction. Temporary receipt books will b issues to you for approval prior to undertaking any collection, either in cash or check. All monies collected on your behalf will be remitted to you within 24 hours of a working day. AUTHORITY CARD Every field personnel will carry an authority card that grants permission for the holder to act on behalf of Success Pattern. Our collectors will also be furnished with letters of authorization from the respective clients when negotiating with debtors. STATUS REPORT We will submit monthly reports on all cases referred to us to respective clients. The status report will, among others, details the status of account, amount collected, and action taken on recommended. Success Pattern has plans to provide online services in the near future, thereby further extending our reach and quality of service. Clients will be able to access reports on existing accounts as and when they please.

18 SOLICITOR & BANKER SOLICITOR Success Pattern is served by a panel of wellestablished solicitors. BANKER 1. Malayan Banking Bhd. 2. Bank Islam (M) Bhd. 3. Ambank (M) Bhd.

19 FREQUENTLY ASKED QUESTIONS 1)Why use a third-party collector? THE CHOICE Many debtors perceive an assignment of debt to third-party as a serious action. They fear this many damage their Credit rating or incur litigation. Therefore, they are more likely to co-operate than if facing the creditor s in-house collection department personnel. 2)What are the chances of success with a third-party collector? The chances of collection are fairly good at an early stage, but drop dramatically with the age of the accounts. So the sooner the account is placed, the better. 3)How long will it take before I expect results? The status of almost all claims can be determined within 60days. After that, we will advice you on your options available. 4) How can I keep track of an assigned claim? We value up-to-date information and two-way communication. Our office will contact you advising of any payment made or status report of the assigned claim. We also submit monthly reports on every single account. 5) What if the debt is disputed or the debtors is unwilling to pay? Success Pattern s filed collectors are experienced and well trained to resolve all manner of dispute. Backed up by our panel of solicitors, we will keep you informed of all progress and actions taken on a regular basis. 6) When do legal proceeding begin? After a reasonable period of time, if a debtor is still unwilling to pay, we will contact our solicitors and if so recommended by them, begin the legal process after client s authorization. 7) Can a creditor collect interest on the unpaid claim? Generally, yes. Any agreed-upon rate should be added to the account at the time of submission. If it become necessary to file suit, the interest will be part of the legal demand.

20 WHY USE SUCCESS PATTERN Ten good reasons why you should turn over an account to Success Pattern: To remove the distraction of no-performing loans and other bad debts Prompt remittances Avoid high labor and management costs. Strict code of ethics which serve to protect creditors as well as debtors Experienced service-oriented professional collectors. State-of-the-art recovery management software-speed Knowledgeable of business and corporate culture in Malaysia Fully computerized and confidential. ISO 9002 Certification planned No collection-no Fee SCHEDULE OF FEES You pay Success Pattern absolutely nothing unless we collect. That is our policy. We take all cases on a contingency basis, charging no upfront fees or costs of any kind. We will advance the cost of all expenses incurred in the collection process.

21 OUR BRANCHES PERAK BRANCH 62A, Jalan Medan Istana, Bandar Ipoh Raya, Ipoh, Perak. Tel: Fax: SABAH BRANCH NO nd Floor Block B, Damai Plaza Phase IV, Luyang, Kota Kinabalu,Sabah Tel: Fax: MELAKA BRANCH No 2-26, Jalan PM4, Plaza Mahkota Melaka. Tel: Fax :

22 SUCCESS PATTERN (M) SDN.BHD HEAD OFFICE No 95A Jalan Bangsar, Kuala Lumpur. Tel: Fax: Website: