Parking Services. The industry s leading collector of Parking Charge Notices. t:

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1 DEBT COLLECTION, INVESTIGATION & ENFORCEMENT SERVICES t: The industry s leading collector of Parking Charge Notices Parking Services

2 Hunting down your debts

3 About Debt Recovery Plus Parking Services 3 Debt Recovery Plus was established in February 2009 with the aim of becoming the leading provider of debt collection services to the private parking industry. Our head office is in Manchester where we employ over 85 full time professional agents. Our staff are trained to the highest standards in collection techniques and they are regularly updated on the law and regulations relating to private parking. The reputation we have generated since our inception is an enviable one. We now collect unpaid PCN s for over 85 BPA & IPC members. Debt Recovery Plus processes over 100,000 new PCN instructions every month. We can assist you with DVLA requests, appeals handling and payment demand letters. Debt Recovery Plus also has its own warden software TicketManager, please ask for more details.

4 Why choose Debt Recovery plus? We offer a No collection No fee service to all of our clients, therefore our growth from 2009 to present has been funded by collecting debts. In many instances we can add our fees to the PCN meaning that we return the full debt value to you. Debt Recovery Plus is the leading company in the UK to specialise in the recovery of unpaid PCN s. 99 out of 100 calls that we receive are relating to privately issued PCN s. There is not a single excuse for non payment that we have not heard and successfully dealt with. Parking is our core business and we understand the industry. Therefore in addition to debt collection we can also provide you with PCN issuing software, advice on signage & PCN s, tracing services and legal solutions. What do we offer to our clients? Unrivalled knowledge of the parking business Industry leading collections A dedicated account manager Notice To Keeper Appeals handling POPLA/IAS Legal

5 Don t just take our word for our outstanding service... Parking Services 5 Since engaging DRPL our debt recovery revenue has over doubled. In my 20 years of parking experience they are simply the most professional dedicated team we have ever had the pleasure of working with. Rupert J Williams We have been working with DRP for a number of years and are delighted with their very professional service and collection rates. Mark Anfield Client Services Director ParkingEye Ltd Jason brings the personal touch to the service provided by DRP; always on hand for advice and information. His dedication and understanding of the parking industry makes DRP stand out above the many debt recovery companies who simply send out demands for payment and hope for the best. One of the good guys. Kevin McManus Director at A S Parking Debt Recovery Plus have provided us with an efficient and reliable service collecting unpaid parking tickets and other debts. For us accountability is important and Debt Recovery Plus have provided us with on time reports and remittances." James desavary

6 NO COST TRACING DVLA have announced that, in certain circumstances, address tracing is to be allowed when a Parking Charge Notice is passed to debt recovery. As a result of this announcement we are pleased to offer you a No cost address trace on all accounts that you pass to us for debt recovery, where the address given by the DVLA has not yet been confirmed as being correct. DRP has extensive experience of tracing debtors. We have successfully located 1000 s of individuals who have attempted to conceal their address to avoid making payment. Tracing is normally charged at up to 3.50 per trace but we are pleased to offer this service for free. All suitable cases you pass to us for debt recovery will first undergo a rigorous trace to ensure that we are writing to the correct address. This will have several advantages including: Improved collection rates Ensures any court papers are issued to the correct address Avoids contacting deceased motorists Follows industry best practice To comply with DVLA requirements we are only allowed to trace where the debtor/keeper has not previously been accurately identified (this could have happened where you have received an appeal or contact from the driver). You should ensure that you have systems in place to comply with this. We can advise you of the necessary requirements. In order to utilise this service a suitable agreement needs to be in place between our companies. Please contact us for details.

7 Parking Services 7 Benefits No more DVLA work No time spent dealing with appeals Saving on staff costs Saving on stationery Saving on postage Saving on your time Saving on telephone bills Less stress More time to develop and grow the business Common Questions What can you do to help me collect my PCN s? This depends greatly on at what stage we get involved in the collections process. If you wish we can get involved as soon as you have issued the PCN. Put our details on the PCN and we will deal with all appeals made (including the Independent Appeals Service). Or if you prefer we could offer you a back office collections service. You can deal with the PCN for the first 56 days and then pass it to us if it remains unpaid. What % will you collect for me? Again this depends many variables such as, how old the PCN is when we become involved, site location, quality of evidence(photos), demographics and nature of the motorist, accuracy of the DVLA data, etc...etc... Because of this our collection success varies from 15% - 67%. When will I get paid? We remit funds to our clients during the 1st full week of each calendar month Will I get reports? A full report is sent with each remit and you can also view all of your accounts online at any time. Can you help me with DVLA? Yes, we have a KADOE link to the DVLA. Please ask us for pricing details. I am looking for a system to issue my PCN s electronically, can you help? Yes. Debt Recovery Plus has its own Android application called Ticket Manager. Please ask us for further details.

8 RECOVERY OPTIONS We are able to offer you a range of services and options to ensure that the maximum number of PCN s are collected on your behalf. These options include: DVLA keeper request. Where required we can submit the relevant online or manual requests for keeper details to DVLA on your behalf. Notice to Keeper. Where you require us to conduct your notice to keeper work we will forward the case details to DVLA on the day of receipt to request keeper details. On receipt of this information we will send a NTK to the keeper requesting payment of the due amount. Debt recovery. Our flexible recovery process can adapt to your companies requirements. Offering variable letter strategies as well as adaptable payment options ensuring your debtors have no excuses to avoid payment. Appeals. We have a fully trained team of appeals staff who will professionally handle appeals whether received at the PCN, NTK or Debt Recovery stage in the collection process. All appeals and disputes are dealt with individually and are replied to with a bespoke letter. Tracing. If our letters are returned claiming that the driver has moved away, we counter this with a computerised database search which checks the residency status of the individual and gives us the necessary information to re-contact the debtor at either a new or the original address. Telephone follow up. Our fully trained collection staff can provide an outgoing telephone follow up service to those debtors who do not respond to our letters. SMS messages. Legal solutions. We can offer you fixed price litigation for those who still refuse to pay. This can include a Solicitors Reminder Letter and a Letter Before Action. Tracing. Within DVLA guidelines we offer a free computerised database search which checks the residency status of the motorist and gives us the necessary information to re-contact the debtor at either a new or the original address.

9 SAMPLE RECOVERY PROCESS Parking Services 9 DAY 1 Once a case has been through our tracing process, letter 1 is issued to inform the defaulter that the account is now being handled by DRPL and that they are required to contact us to make payment arrangements. DAY 16 Letter 2 The contents advise that we are now considering legal action. If the vehicle keeper has failed to make contact with DRPL we will attempt to obtain their phone number by utilising our powerful tracing software. Once the number has been obtained one of our telephone negotiators will attempt to make contact in order to obtain a payment. Debtor pays online or by telephone DAY 31 Letter 3 We give the debtor a chance to pay before recommending further action. DAY 46 Letter 4 Further reminder letter sent outlining possible legal action. Clients money sent 1st full week of each month DAY 61 Letter 5 Final letter before recommendation for legal action DAY 76 Letter 6 Sent to solicitors reminder letter via a nominated solicitor. This strategy can be adapted to suit your company s individual requirements.

10 Industry leading collection performance Debt Recovery Plus processes over 100,000 new PCN instructions every month. We represent over 85 private parking companies and collected over 15,000,000 for our client s during We are the ONLY collection agency that was created to specialise in PCN recovery.

11 Are you concerned about the cost of obtaining your data electronically? Talk to us about the advantages of using our electronic link 24 hour turnaround Reduced administration Fewer compliance issues Payment request (Notice To Keeper) issued sooner Improved collection performance No annual fee

12 The days of wardens filling out parking tickets by hand from a pre printed book of tickets are over. So is the need for back office staff manually uploading details of the ticket and photograph s that record the contravention. Now landowners demand the latest technology from parking management companies providing real time solutions to parking problems. Debt Recovery Plus can help you keep pace with your competitor s and the demands of clients, by utilising our simple to use and easy to install application and back office system Ticket Manager. Ticket Manager works on a number of inexpensive handheld devices such as mobile phones and tablet computers. Linked to a compatible printer it gives your wardens all the tools they need to do a professional and effective job. This unique system gives parking management companies the opportunity to manage their sites using innovative and up to the minute software processes without incurring high up front charges or investment costs. Easy online access to your cases providing up to the minute status reports by case or site. Our handheld application operates from any device supported by Android version 4.2 (ask us for details of recommended devices). Simple and easy to use functionality, with training provided by our in house team. Seamlessly integrates with Easy Collect our bespoke collection system, giving you quicker and more effective results. Where required PCN s automatically upload to the printer to issue the ticket. Real time uploads from handheld to our back office system Ticket Manager allowing drivers to instantly view pictures of the contravention and make immediate online payments. Facility to take and upload up to 12 photographs of each contravention. Site addresses automatically included in the application. The Ticket Manager application acts as a guide to the warden instructing them at each stage how to issue the ticket. Cases can only be uploaded once the required information regarding the contravention is included meaning fewer warden errors. Personal login for each warden assisting you in activity monitoring. Data uploaded via 3G or Wi-Fi, allowing you to control data costs. Ticket Manager Parking ticket application

13 Input Vehicle details & take photos of vehicle Print PCN and take photos of PCN on vehicle Sync PCN and Photos with our inhouse software (EasyCollect) View Details/Pay online ( Acquire Keeper Details from the DVLA Unpaid Tickets Sent for Parking Collections recovery Unpaid tickets for Debt Recovery Remit to Client Ticket Manager App Workflow

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15 Flexible Services Parking Services 15 We offer a number of flexible, optional services including a tenacious PCN team who are professionally trained to handle both inbound and outbound calls. We can assist with obtaining keeper details electronically or manually from the DVLA on your behalf and have a legal team that can offer advice on all matters relating to any uncollected cases. We can advise you on signage and ticket issues if required, plus we offer collection at any stage, from on-screen to back end on a debt recovery basis. Transparency At DRP we believe in offering transparency to our clients. We provide you with a full activity report with your monthly remittance. This report includes repeat offender statistics and individual site reports which give you a statistical overview as to how each site is performing, allowing you to make informed decisions. We also allow you direct access into our system so you may download real time reports at any time you need them. Why choose DRP? We are members of the BPA and its Approved Operator Scheme and the IPC. We sit on the BPA s Council of Representatives where we can help to influence policy and represent our clients on relevant subjects. We never forget that you always have a choice and therefore constantly seek to offer the highest value of service. As part of this we hold regular review meetings with our clients to ensure that together we are achieving the best possible results. Our established and unique collection process gives us an enviable position in the market, we would like to offer this to you. Contact us sales@drpl.co.uk

16 Contact Head Office Debt Recovery Plus Limited PO Box 411 Dukinfield SK14 9DD Telephone Fax Website Debt Recovery Plus Limited. Registered in England and Wales. Registered office: 78 York Street, London, W1H 1DP. Company Registration No VAT Registration No