Corporate debt recovery. The ideal partner for your credit management needs

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1 Corporate debt recovery The ideal partner for your credit management needs

2 Established in 2001, Hilton-Baird Collection Services provides award-winning commercial debt recovery services to the UK s corporate market. The experience gained in this time has enabled us to develop a complete debt and credit management service, including collections, trace and legal recoveries. Tenacious, meticulous and thoroughly professional in our approach, our service is second-to-none and we always endeavour to surpass all expectations to bring positive results to challenging situations. Why choose us? We believe there is more to debt collection than simply sending letters to your customers. Hilton-Baird goes further by tailoring our approach to your requirements and employing a range of techniques that are proven to deliver fast results whilst safeguarding your reputation and customer relations. Continued technological investment has resulted in the development of a state-ofthe-art collections platform that allows us to deliver tailored reporting to meet your requirements. Depending on your preference, we can provide scheduled debtor reports, supply them on an ad hoc basis or use a hybrid of the two. Our system also has the flexibility to mirror your internal system codes to act as an extension of your own credit management system. Importantly, instructing us to collect a debt can be done quickly and we aim to turn around all client take-on requests within 24 hours of being instructed. Using Hilton-Baird has given us the time back to focus on growing our business. Rachel Mills, Director, Stay Local Publishing

3 Services Debt recovery Pre legal collections are the quickest form of debt recovery. The personal contact made with the debtor is critical to success and we use all our experience to obtain payment or negotiate as soon as possible. Contact letters are sent within 24 hours, followed by telephone contact. As a result, if we do not immediately recover the debt, we can quickly identify and resolve disputes accordingly. As our team is multi-skilled, we can judge the most effective course of action for recovery and only refer to legal as a last resort. Legal recoveries In the event you do need to take legal action, we will be there to assist and advise you through this process. Our legal recoveries team offers sound, practical advice and will not baffle you with legal jargon. With the comfort of a fixed, upfront fee you will know immediately how much and how long this course of action will take. We will represent you throughout the relevant legal stages, up to and including judgment and enforcement. Trace and investigations A fully serviced in-house team that deals with all absconding debtors and pre-sue reporting. In addition, we can provide investigation assistance in the form of site or home visits for debtors when required. I have used Hilton-Baird Collection Services for many years now and have always found them to be a delight to work with. The team works exceptionally hard to cater for our requirements, and uses a range of exceptional collections techniques in order to recover the monies owed. James John, Associate Risk Director, Barclays Corporate

4 Credit management Hilton-Baird can provide a complete credit management service including the option of full or partial outsourcing. This will involve a full review of your current credit policy and credit control functionality. We have successfully managed ledger portfolios from varying sectors and, in doing so, have handled relationships and customer retention sensitively and effectively while accelerating late payers to bad debt management when required. Debt purchase When you no longer wish to pursue a customer or business in relation to outstanding monies, one option is to sell the debt to a third party organisation. Hilton-Baird can assist in identifying and introducing you to a debt purchaser based on the profile of your debts and the level of service that you require. Hilton-Baird always provides a remarkably quick turnaround between being instructed by us and commencing their collections process, which is absolutely crucial to maximising the recovery. Whatever the case they invariably have a good understanding of the debt and debtor and are able to provide instant and accurate collection predictions. Anna Charlick, Recoveries & Litigation Manager, Close Invoice Finance

5 Provider of choice Our personal approach means we take the time to listen and understand our clients circumstances before getting to work on exceeding their expectations. We believe in continuity when partnering with you, and where possible you will have your own designated expert or team who will manage your account all the way through the recoveries cycle, including litigation if required. Central to ensuring that we recover the money you are owed is our belief in maximising the amount of contact time our collections advisors have on the telephone with your customers. We achieve this through continuous investment to make our processes as efficient as possible, as well as experienced office administrators behind the scenes to support our collections advisors. Tenacity is the key, employing an understanding but nonetheless rigorous approach which is sympathetic to your customers circumstances whilst securing the outstanding payment. I regard Hilton-Baird as a trustworthy, knowledgeable and highly capable debt collection agency. Lyne Looker-Revell, Director, Pale Purple

6 Flexible pricing At Hilton-Baird, we believe it s important that we provide a service that breeds trust and reaps rewards for our clients. Our flexible collections pricing means we work with you to agree the right charging structure. This approach ensures we re fully committed to bringing the desired results for our clients, always going that extra mile in order to maximise the recovery. Personal With a dedicated point of contact we encourage personal interaction as much as possible, so reviews either by telephone or in person are welcomed and facilitated when required. Further, all of your management information and reporting requirements will be met by the team, with the format and frequency to be tailored to your individual requirements. Proven With more than 15 years experience in the commercial debt recovery arena, we are employed by some of the world s biggest companies to improve their credit management performance. Our expertise has been recognised through a number of high profile awards over the years, both on an individual and collective basis, while our membership of the Credit Services Association and full authorisation from the Financial Conduct Authority shows that we take the quality and professionalism of our work seriously. Could you become our latest success story? Contact our team today to find out.

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