REFERENCE ACCESS OFFER

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1 REFERENCE ACCESS OFFER of CELCOM AXIATA BERHAD CELCOM MOBILE SDN. BHD. CELCOM NETWORKS SDN. BHD. VERSION 1.0 OF July 2017

2 CONTENTS INTRODUCTION 5 LEGAL BASIS OF CELCOM RAO 5 STRUCTURE OF CELCOM RAO 6 CHANGES TO CELCOM RAO 7 EFFECT OF CHANGES TO CELCOM RAO 7 AMENDED CELCOM RAO 8 DISPUTES 8 NOTICES 9 TERMINOLOGY 9 PART A: SCOPE OF FACILITIES AND SERVICES 10 PART B: QUALIFYING PERSONS 11 PART C: ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE 12 PART D: CONFIDENTIALITY AGREEMENT 32 PART E: REFERENCE ACCESS OFFER AGREEMENT CELCOM REFERENCE ACCESS OFFER SCOPE OF REFERENCE ACCESS OFFER AGREEMENT NON-APPLICABILITY OF THE RAO AGREEMENT PRINCIPLES OF ACCESS AND INTERCONNECTION PARAMETERS OF THE RAO AGREEMENT PROCEDURES FOR REQUESTING NEW FACILITIES AND SERVICES PROVISION OF INFORMATION 55 1

3 8. SECURITY BILLING, SETTLEMENT AND TAXES AUDITS INTELLECTUAL PROPERTY RIGHTS PROVISION OF FACILITIES AND SERVICES CONFIDENTIALITY OBLIGATION DATA PROTECTION REPRESENTATIONS AND WARRANTIES LIABILITY AND INDEMNITY RISK MANAGEMENT TERMINATION AND SUSPENSION REVIEW DISPUTE RESOLUTION PROCEDURES 95 GENERAL PROVISIONS 107 SCHEDULE 1A 116 OPERATIONAL PROCEDURES 116 SCHEDULE 1B 118 FORECASTING 118 SCHEDULE 1C 130 ORDERING AND PROVISIONING 130 SCHEDULE 1D 155 NETWORK CONDITIONING 155 SCHEDULE 1E 160 POINT OF INTERFACE AND DECOMMISSIOINING 160 SCHEDULE 1F 169 NETWORK CHANGE 169 SCHEDULE 1G 174 OPERATIONS AND MAINTENANCE 174 SCHEDULE 1H 188 CHURN OBLIGATIONS 188 SCHEDULE 1I 191 OTHER TECHNICAL MATTERS 191 2

4 SCHEDULE 2A 195 FIXED NETWORK ORIGINATION AND TERMINATION SERVICES 195 SCHEDULE 2B 203 MOBILE NETWORK ORIGINATION AND TERMINATION 203 SCHEDULE 2C 214 INTERCONNECT LINK SERVICE 214 SCHEDULE 2D 222 TRUNK TRANSMISSION SERVICES 222 SCHEDULE 2E 228 WHOLESALE LOCAL LEASED CIRCUIT 228 SCHEDULE 2F 232 END-TO-END TRANSMISSION SERVICE 232 SCHEDULE 2G 237 NETWORK CO-LOCATION 237 SCHEDULE 2H 268 MVNO ACCESS SERVICE 268 SCHEDULE CHARGES 273 SCHEDULE 3A 274 FIXED NETWORK ORIGINATION AND FIXED NETWORK TERMINATION SERVICES 274 SCHEDULE 3B 278 MOBILE NETWORK ORIGINATION AND MOBILE NETWORK TERMINATION 278 SCHEDULE 3C 283 INTERCONNECT LINK SERVICES 283 SCHEDULE 3D 290 TRUNK TRANSMISSION SERVICES 290 SCHEDULE 3E 295 WHOLESALE LOCAL LEASED CIRCUIT SERVICE 295 SCHEDULE 3F 304 END-TO-END TRANSMISSION SERVICE 304 3

5 SCHEDULE 3H 319 MVNO ACCESS SERVICE 319 SCHEDULE DICTIONARY AND RULES OF INTERPRETATION 320 PART F: INDEX TO FORMS 324 PART G: DICTIONARY AND RULES OF INTERPRETATION 341 4

6 Issued pursuant to the Malaysian Communications and Multimedia Commission, Commission Determination on Access List, Determination No. 2 of 2015 and the Commission Determination On The Mandatory Standard On Access, Determination No. 3 of 2016 INTRODUCTION 1. This Reference Access Offer ( CELCOM RAO ) specifies the terms and conditions for seeking access to any Facility and/or Service from each of Celcom Axiata Berhad (Company No A), Celcom Mobile Sdn. Bhd. (Company No A) and Celcom Networks Sdn. Bhd. (Company No V) (collectively referred to as CELCOM ) LEGAL BASIS OF CELCOM RAO 2. Pursuant to Ministerial Direction to Determine a Mandatory Standard of Access, Direction No. 2 of 2003, the Commission in exercise of its powers conferred by Sections 55, 56, 104(2) and 106 of the CMA, had issued the Commission Determination On The Mandatory Standard On Access, Determination No. 3 of Further, pursuant to and in exercise of its powers under Sections 55 and 146 of the CMA, the Commission issued the Commission Determination on Access List, which stipulates the Facilities and Services which must be provided on the terms and conditions of the MSA ( Access List Determination ). 4. Subsection of the MSA requires CELCOM to prepare and maintain a reference access offer for each Facility and/or Service listed in the Access List Determination. 5. In accordance with the obligations imposed by Subsection of the MSA, CELCOM offers each Access Seeker, access to the Facilities and Services described and listed in Schedule 2 of Part E of this CELCOM RAO. 5

7 STRUCTURE OF CELCOM RAO 6. The CELCOM RAO is divided into the following parts: Part A Part B Part C Part D Part E Schedule 1 to Part E Schedule 2 to Part E Schedule 3 to Part E Schedule 4 to Part E Part F Part G Scope of the Facilities and Services Qualifying Persons Access Request Process, Negotiation Process and Timelines Confidentiality Agreement Common Terms of RAO Agreement Content Obligations Service Specific Obligations Charges Dictionary and Rules of Interpretation to RAO Agreement Index to Forms Dictionary and Rules of Interpretation to CELCOM RAO 6

8 CHANGES TO CELCOM RAO 7. This CELCOM RAO may be subject to amendments from time to time. 8. Where an amendment is proposed to be made to the CELCOM RAO, CELCOM shall within 20 Business Days before the date CELCOM proposes to effect the changes, supply an amended copy of the CELCOM RAO showing the proposed changes to the existing CELCOM RAO to: 8.1 all Access Seekers who are being provided with access to Facilities and/or Services under the existing CELCOM RAO; and 8.2 all Access Seekers who have requested access to Facilities and/or Services under the existing CELCOM RAO within the period of 3 months prior to the making of such amendments, but excluding any such Access Seeker who has since indicated that it does not wish to proceed with its Access Request. 9. For the purposes of the CELCOM RAO, an amendment shall mean an addition, deletion, or substitution to the provisions of the CELCOM RAO other than an addition, deletion or substitution, which is undertaken to correct a typographical error or which is specifically mentioned in the CELCOM RAO not to amount to an amendment of the CELCOM RAO. EFFECT OF CHANGES TO CELCOM RAO 10. Where the terms and conditions of an Access Agreement are not identical to those in the existing CELCOM RAO, an amendment to the CELCOM RAO will not alter the terms of that Access Agreement except as agreed between the CELCOM and the Access Seeker. 7

9 11. Without prejudice to an Access Seeker s right to dispute a change to the CELCOM RAO, where the terms and conditions of an Access Agreement are identical to those in the existing CELCOM RAO, an amendment to the CELCOM RAO will be deemed to alter the relevant terms and conditions of that Access Agreement. Notwithstanding the foregoing, if the Access Seeker disputes the change to the existing CELCOM RAO, no amendments to the Access Agreement will be deemed to occur unless and until such dispute is resolved in favour of the CELCOM either by agreement or determination by the Commission or an unappealable order of the Court. AMENDED CELCOM RAO 12. Upon expiry of the 20 Business Days in Section 8 of this CELCOM RAO (or such longer period as CELCOM determines is necessary to finalise the amendments to the CELCOM RAO, notice of which may be given by CELCOM to all Access Seekers), CELCOM shall: 12.1 make available the amended CELCOM RAO on CELCOM s publicly accessible website without delay (including updating its date and version number, both on the cover and on each page of the document); and 12.2 provide the updated CELCOM RAO to the Commission within 10 Business Days after being made available under Subsection 12.1 of this CELCOM RAO. DISPUTES 13. If an Access Seeker intends to initiate a dispute of any amendment or part or portion of any amendment proposed by CELCOM, the Access Seeker must initiate the dispute: 13.1 in the case where the Access Seeker had obtained access to the Facilities and/or Services listed in Schedule 2 of Part E of the CELCOM RAO, on the terms and conditions of the CELCOM RAO, by complying with the dispute resolution procedures in Section 20 of Part E of this CELCOM RAO; and 8

10 13.2 in the case where the Access Seeker had obtained access to the Facilities and/or Services listed in Schedule 2 of Part E of the CELCOM RAO, on the terms and conditions of an individualised Access Agreement, by complying with the dispute resolution procedures as agreed and stipulated in the individualised Access Agreement. 14. In the event CELCOM receives any notice of dispute, CELCOM shall notify all Access Seekers of the effective date of the amendment. NOTICES 15. All notices, forms, requests which are required to be sent by the provisions set out herein, shall be marked "CELCOM Reference Access Offer Version [Number] Dated [date]" and sent to the following designated person at the following address and if also sent by , to the designated address below: Celcom Axiata Berhad. Level 22, Menara Celcom 82 Jalan Raja Muda Abdul Aziz Kuala Lumpur Attention: Head, Regulatory 16. CELCOM may from time to time change the address for correspondence on any matter affecting or concerning the CELCOM RAO. Such change will be reflected in the CELCOM RAO made available or published on its publicly accessible website. A change of address shall not be construed as an amendment to the CELCOM RAO. TERMINOLOGY 17. The terminology used in this CELCOM RAO has the meaning ascribed to them in Part G Dictionary. 9

11 PART A: SCOPE OF FACILITIES AND SERVICES 1. The scope of this CELCOM RAO is, unless otherwise specified in this Agreement, limited only to the provision of the Facilities and/or Services, on a wholesale relationship basis only. 2. This CELCOM RAO is not intended to govern the provision of any facilities and/or services not specified in this CELCOM RAO except to the extent that the supply of the facility and/or service is incidental to the functionality required for: 2.1 the Interconnection of the Facilities of CELCOM with the Network of the Access Seeker; or 2.2 the carriage of Call Communications. 3. The obligation of CELCOM to agree, in accordance with this CELCOM RAO, to cover the provision of a Facility or Service to the Access Seeker is first subject to CELCOM being so obliged by virtue of its Licence or by applicable regulations, Determinations and/or Directions, and the Access Seeker being in full compliance of all the material terms of this CELCOM RAO. 4. This CELCOM RAO is intended to apply only to the provision of Facilities and/or Services by CELCOM to the Access Seeker and to incidental matters relating thereto. For the avoidance of doubt, if the access to Facilities and/or Services offered by CELCOM is accepted on the terms and conditions stipulated in this CELCOM RAO, this CELCOM RAO and the offer by CELCOM and acceptance by the Access Seeker, shall not be construed as conferring benefits on third persons. 5. If an Access Seeker wishes to obtain access to facilities and/or services not specified in the Access List Determination or a QOS or service specification not the subject of any Determination or Direction, the terms and conditions of the provision of such facilities and/or services will remain outside the scope of this CELCOM RAO. Such terms and conditions will be made available by CELCOM to the Access Seeker when CELCOM receives a written request. 10

12 PART B: QUALIFYING PERSONS 1. The Facilities and/or Services offered by CELCOM under this CELCOM RAO may be applied for access by a: 1.1 Network Facilities Provider; 1.2 Network Services Provider; 1.3 Applications Services Provider; 1.4 Content Applications Services Provider, who hold a valid individual or class licence issued by the Minister. 2. Access Seekers who are Qualifying Persons will be required to provide a copy of the individual or class licence issued by the Minister. 3. The terms Network Facilities Provider, Network Services Provider, Applications Services Provider and Content Applications Services Provider shall carry the meaning as defined or described in the CMA. [ The remainder of this page is intentionally left blank ] 11

13 PART C: ACCESS REQUEST PROCESS, NEGOTIATION PROCESS, TIMELINES AND INFORMATION DISCLOSURE Application for Access to Facilities and/or Services 1. In an application by the Access Seeker for access to CELCOM Facilities and/or Services: 1.1 the Access Seeker may request CELCOM to supply Facilities and/or Services described and specified in Schedule 2 of Part E of this CELCOM RAO by serving an Access Request on CELCOM; and 1.2 the purpose of such Access Request is to provide CELCOM with sufficient information to assess the Access Seeker s request for the supply of the Facilities and/or Services requested by the Access Seeker. Access Request 2. The Access Request submitted by the Access Seeker must: 2.1 contain the name and contact details of the Access Seeker; 2.2 specify the Facilities and/or Services in respect of which access is sought; 2.3 indicate whether the Access Seeker wishes to accept the terms and conditions for the provision of Facilities and/or Services based on this CELCOM RAO or negotiate an individualised Access Agreement on mutually agreed terms and conditions; 2.4 specify the ready for service date(s) for the Facilities and/or Services that is being sought by the Access Seeker; 12

14 2.5 contain the information (if any) as set out in Section 3 of Part C of the CELCOM RAO that the Access Seeker reasonably requires CELCOM to provide for the purposes of the access negotiations; 2.6 contain two (2) copies of confidentiality agreement in the form of Part D of this CELCOM RAO properly executed by the Access Seeker; 2.7 preliminary information regarding the scale and scope of Facilities and/or Services that the Access Seeker expects to acquire from CELCOM pursuant to the Access Request; 2.8 specify the QoS for each Facility and/or Service the Access Seeker requires; 2.9 provide the relevant information relating to the Access Seeker s Network and the functionality of its services, to the extent that the Access Seeker is aware that such information may affect CELCOM s Network; 2.10 specify the type of communications licences held by the Access Seeker and a copy of the licence where a copy had not been previously provided; 2.11 contain creditworthiness information as set out in Section 5 of Part C of the CELCOM RAO; 2.12 contain insurance information as set out in Section 6 of Part C of the CELCOM RAO; 2.13 assessed security in accordance with CELCOM s security requirements, as set out in Section 4 of Part C of the CELCOM RAO; 13

15 2.14 contain relevant technical information relating to the interface standards of the Access Seeker; and 2.15 contain such other information that CELCOM may reasonably request. Information Request to CELCOM 3. For the purposes of Subsection 2.5 of Section C of the CELCOM RAO, CELCOM must provide the following information to an Access Seeker within 10 Business Days of receipt of a written request from the Access Seeker, to the extent that it is not provided in the CELCOM RAO: 3.1 any supplementary details of a Facility and/or Service offered by CELCOM not included in the CELCOM RAO, including details concerning all POIs and other locations (including sites deemed to be critical national information infrastructure and other secure sites) at which physical colocation, virtual co-location or in-span interconnection is available to Access Seekers; 3.2 any supplementary access charges for access to Facilities and/or Services not included in the CELCOM RAO (for example, discounts for inferior service levels or surcharges for enhanced service levels); 3.3 all supplementary technical information relating to the Facilities and/or Services which may be the subject of the Access Request, which are not included in the CELCOM RAO, including but not limited to any physical and logical interfaces of its Network necessary to allow the development and deployment of communications services, value-added services and communications Equipment that can interconnect to, and interoperate with, the CELCOM s Network; 14

16 3.4 supplementary details of the CELCOM s operational processes and procedures not included in the CELCOM RAO (e.g. regarding escorted access at sites deemed to be critical national information infrastructure or other secure sites); 3.5 supplementary details of CELCOM s provisioning cycles not included in the CELCOM RAO and any impact such cycles may have upon an Access Request by the Access Seeker (e.g. capacity constraints); 3.6 details of the CELCOM s alternative quality of service targets not included in the CELCOM RAO and actual achievements of service targets in respect of the Facilities and/or Services which may be the subject of the Access Request; 3.7 the application forms required to be completed by the Access Seeker to apply for access to network facilities or network services; 3.8 a confidentiality agreement required to be executed by the Access Seeker, where there is none currently in force; 3.9 any security requirements, insurance requirements and creditworthiness information (including a credit assessment form, if available) required by CELCOM under Sections 6 and 7 of Part C of the CELCOM RAO; and 3.10 CELCOM s reason for failing to supply any of the information referred to in Subsections 3.1 to 3.10 of Part C of the CELCOM RAO. The provision of information under this Section 3 of the CELCOM RAO is subject to the Confidentiality Agreement. 15

17 Security Requirements 4. CELCOM will be imposing security requirements for the provision of access to its Facilities and/or Services which security requirements: 4.1 if in CELCOM s assessment which assessment is reasonably undertaken, the Access Seeker presents a credit risk and that imposing the security requirement will materially reduce or remove that risk; shall: i. in respect to Facilities and/or Services with a minimum period of access, be commensurate with the estimate of the Charges payable for the minimum period of access to those Facilities and/or Services; ii. in respect to Facilities and/or Services without a minimum period of access be commensurate with the estimate of the Charges payable for a single Billing Period for those Facilities and/or Services; (c) will be based on the creditworthiness of the Access Seeker (including prior record of payment by the Access Seeker); and (d) will take into account security previously provided by the Access Seeker. 4.2 CELCOM will not impose a security requirement on an Access Seeker which: exceeds a commercially reasonable estimate of the Charges that will be incurred by the Access Seeker over the minimum period of access to Facilities and/or Services to be provided by the CELCOM to the Access Seeker; or 16

18 is designed to, or has the effect of, denying or delaying the Access Seeker s access to Facilities and/or Services. 5 Creditworthiness Information 5.1 CELCOM may require the submission by an Access Seeker of creditworthiness information to accompany an Access Request: a. if CELCOM reasonably believes that the Access Seeker may not be able pay the Charges or any portion of the same or meet any liabilities that may arise under the CELCOM RAO or individualised Access Agreement; b. that is publicly available; and c. that is commensurate with a commercially reasonable estimate by CELCOM of the Charges that will be incurred by the Access Seeker over the minimum period of access to the Facilities and/or Services in the CELCOM RAO or the individualised Access Agreement. 6. Insurance Information 6.1 Subject to Section 16.2 of Part E and Subsection 10.15(e) of Schedule 2G of the CELCOM RAO, CELCOM may request for additional insurances, the sum of which is to be specified by the CELCOM, prior to the provisioning of new facilities and/or services. [ The remainder of this page is intentionally left blank ] 17

19 7. Processing of Access Request 7.1 Submission of Access Request CELCOM may require an Access Seeker to provide an Access Request to CELCOM if: (i) there is no Access Agreement in force between CELCOM and the Access Seeker governing access to the Facilities and/or Services to which the Access Seeker seeks access; or (ii) there is such an Access Agreement, but: (A) the current term of this Access Agreement will expire or terminate within the next 4 months; or (B) the requested Facilities and/or Services are outside the scope of that agreement. CELCOM shall develop a process for desk studies, field studies and Service Qualifications that an Access Seeker may take up prior to entering into an Access Agreement. 8. Acknowledgement of Receipt of Access Request 8.1 CELCOM shall, within 10 Business Days of receipt of an Access Request, respond to the Access Seeker in writing acknowledging receipt of the Access Request and stating that: if the Access Seeker is willing to accept the CELCOM RAO, CELCOM will provide access to the Facilities and Services in accordance with the CELCOM RAO; if Subsection 8.1 of Part C of the CELCOM RAO does not apply, CELCOM is willing to proceed to negotiate amendments to the CELCOM RAO or an individualised Access Agreement on mutually agreed terms and conditions; 18

20 (c) CELCOM refuses the Access Request in accordance with Subsection 13.1 of Part C of the CELCOM RAO; or (d) CELCOM requires specified additional information to make a decision on the Access Request in accordance with Subsections 8.1 to 8.1(c) of Part C of the CELCOM RAO, and once such information is received from the Access Seeker, CELCOM shall reconsider the Access Request in accordance with this Subsection and 10 Business Days for CELCOM to consider the Access Request will recommence from the receipt of the information from the Access Seeker. 8.2 CELCOM will provide a copy of its response to the Commission at the same time that CELCOM provides the response to the Access Seeker. 9. Request for Additional Information 9.1 Notwithstanding anything else in the CELCOM RAO, CELCOM shall not impose an obligation on an Access Seeker to provide any of the following information to CELCOM (whether as a condition of the provision of further information or as a condition of assessing the Access Seeker s application, or at any other time): the Access Seeker s proposed service launch date (though CELCOM may request the Access Seeker to specify any ready-for-service dates which the Access Seeker requires from CELCOM in respect of the requested Facilities and/or Services); details of the functionality of the Access Seeker s proposed service, except to the extent that such functionality may affect CELCOM s Network; (c) details of the Access Seeker s network rollout plans, except to the extent that such rollout plans relate to ready-for-service dates requested by the Access Seeker; 19

21 (d) details of the Access Seeker s current or proposed retail charges; (e) details of the Access Seeker s marketing strategy or proposed client base; (f) financial information relating to the Access Seeker s business, except to the extent that such information may be required pursuant to the creditworthiness requirements in Section 6 of Part C of the CELCOM RAO; (g) details of any other supply arrangements or Access Agreements to which the Access Seeker is or may be a party, except to the extent that such details are directly relevant to technical characteristics of the requested Facility and/or Service; or (h) any other commercially sensitive information of the Access Seeker which is not strictly required by CELCOM to supply a requested Facility and/or Service. 10. One-Off Non-Refundable Resource Charge 10.1 CELCOM may charge the Access Seeker a one-off non-refundable resource charge (including processing fees and additional and non-routine processing fees) to be determined by reference to the costs incurred by CELCOM for the allocation of manpower and other resources to enable the Access Seeker to undertake a desk or field studies, Service Qualifications, test and provide Facilities and Services for the purposes of Interconnection. Upon request, CELCOM shall provide a detailed statement in writing to the Access Seeker of the scope of works to be undertaken, the expected duration, the number and designation of the personnel involved and the rate of charges. CELCOM shall not be obliged to commence work until the scope of works and the said resource charges have been agreed to in writing by the Access Seeker. 20

22 10.2 The Access Seeker agrees that the one-off non-refundable resource charge shall also be inclusive of a non-refundable processing fee for undertaking necessary work to process the Access Request as CELCOM is required to allocate manpower and resources for the same. The non-refundable processing fee for the respective Facilities and Services are set out in Schedule IC-A of Part E of the RAO Agreement. Processing fees for facilities and services not currently specified in Schedule 3 of Part E of the CELCOM RAO will be mutually agreed by CELCOM and the Access Seeker. Notwithstanding the foregoing, in the event that, additional and non-routine administrative work is required to process the Access Request where there is insufficient and/or erroneous information provided by the Access Seeker or where the Access Seeker varies or changes the information provided, CELCOM shall be entitled to charge an additional reasonable fee for undertaking such additional and non-routine work as additional resources are required to do the same If the Access Seeker does not confirm the Access Request, the non-refundable resource charge will not be refunded to the Access Seeker. However, if the Access Seeker executes and returns the Confidentiality Agreement and the RAO Agreement, the processing fee (excluding the additional and non-routine processing fees) will be set-off against the Charges for the ordered Facilities and Services after acceptance of the Access Request. 10. Acceptance of Access Request 10.1 If CELCOM responds that access to the Facilities and Services will be provided in accordance with the CELCOM RAO in accordance with Subsection 8.1 of Part C of the CELCOM RAO, CELCOM must, within 10 Business Days of such response, provide two copies of the RAO Agreement executed by CELCOM to the Access Seeker and one 1 copy of the executed Confidentiality Agreement returned by the Access Seeker in accordance with Subsection 2.1 (f) of Part C of the CELCOM RAO that has also been properly executed by CELCOM. 21

23 11.2 The Access Seeker must within 10 Business Days of the date receipt of the RAO Agreement return 1 copy of the executed RAO Agreement to CELCOM, failing which CELCOM will unless informed in writing by the Access Seeker no later 20 Business Days of the date of receipt of the RAO Agreement by the Access Seeker deem the Access Seeker as no longer requiring access to the Facilities and Services. 12. Negotiation Response 12.1 If CELCOM is willing to proceed with negotiation of the Access Request in accordance with Subsection 12.1 of Part C of the CELCOM RAO, CELCOM must set out in its response to the Access Seeker: a place, date and time, not later than 15 Business Days from the date of CELCOM s response, when the CELCOM s representative that is authorised to negotiate on an Access Agreement, will be available for an initial meeting with the Access Seeker s representative that is authorised to negotiate on the Access Agreement, and 1 copy of the executed Confidentiality Agreement returned by the Access Seeker in accordance with Subsection 2.1 (f) of Part C of the CELCOM RAO that has also been properly executed by CELCOM Unless otherwise agreed between CELCOM and the Access Seeker, CELCOM and the Access Seeker shall each ensure that its representatives meet on the date notified pursuant to Subsection 12.1 of Part C of the CELCOM RAO and that such representatives: agree on a timetable for the negotiations, including milestones and dates for subsequent meetings: (i) within 4 months from the date of CELCOM s response, where there is no Access Agreement between the CELCOM and the Access Seeker; or 22

24 (ii) within 3 months from the date of CELCOM s response, where there is already a commercial agreement or an Access Agreement in place between the CELCOM and the Access Seeker for similar Facilities and Services; agree on negotiating procedures, including: (i) calling and chairing meetings; (ii) responsibility for keeping minutes of the meetings; (iii) clearly defined pathways and timetables for escalation and resolution of matters not agreed on the meetings; (iv) procedures for consulting, and including in the negotiating process, relevant experts from each of the Operators; and (v) procedures for preparing and exchanging position papers; (c) review the information requested and provided to date and identify information yet to be provided by each Party; and (d) identify what technical investigations, if any, need to be made and by whom such investigations should be made Both Operators shall notify the Commission when the negotiations for the Access Agreement begin under this Subsection. 23

25 12.4 If the negotiations are not completed within the applicable timeframe specified under Subsection 12.2 of Part C of the CELCOM RAO: the Operators may jointly apply to the Commission for an extension of time to negotiate and if the extension of time is not granted by the Commission, there shall be deemed to be a dispute between the Operators and the Dispute Resolution Procedures shall take effect; or either party may initiate the Dispute Resolution Procedures; and 12.5 Where the Commission grants a request for an extension of time to complete negotiations of the Access Agreement, the Operators shall in good faith comply with such conditions imposed by the Commission Provided Always that where such conditions has a monetary or commercial or operational impact on any of the Operators, the affected party shall be entitled to appeal the decision of the Commission or initiate the Dispute Resolution Procedures. The affected party shall within 20 Business Days of the date of the receipt of the Commission s decision in writing, give notice to the other party of its decision to either appeal the decision of the Commission or initiate the Dispute Resolution Procedures. 13. Refusal Response 13.1 If CELCOM decides to refuse the Access Request in accordance with Subsection 8.1(c) of Part C of the CELCOM RAO, CELCOM will set out in its response to the Access Seeker: the grounds in Subsection 14.1 of Part C of the CELCOM RAO on which CELCOM is relying; the basis of CELCOM s decision with sufficient particulars to enable the Access Seeker to make its 24

26 own assessment about the applicability of the specified grounds of refusal; and (c) a place, date and time, not later than 7 Business Days from the date of CELCOM s response, at which representatives of CELCOM authorised to review CELCOM s assessment of the Access Request will be available to meet with representatives of the Access Seeker, for the purpose of discussing the refusal of the Access Request. At this meeting, the Access Seeker may request CELCOM to substantiate its reasons for refusal (and CELCOM will do so), and if access has been refused on the basis of the grounds in: (i) Subsection 14.1 of Part C of the CELCOM RAO, CELCOM must reassess the Access Seeker s original Access Request considering any supplementary information provided by the Access Seeker; (ii) Subsection 14.1(d) of Part C of the CELCOM RAO, CELCOM must identify when additional capacity or space is likely to be available; and (iii) Subsection 14.1(e) of Part C of the CELCOM RAO, CELCOM must identify the form of security requirement which would satisfy its concern that the Access Seeker may fail to make timely payment for the requested Facilities and/or Services, its reasons for the security requirement and why it considers such concern cannot be addressed through a security requirement under Section 4 of Part C of the CELCOM RAO. 25

27 14. Grounds for Refusal 14.1 Without limiting any other grounds that may be relied upon under the CMA, CELCOM may refuse to accept an Access Request for the supply of a Facility and/or Service and accordingly may refuse to supply that Facility and/or Service to the Access Seeker for any of the following reasons: CELCOM does not currently supply, or provide access to, the relevant Facilities and/or Services to itself or to any Third Parties (in which case it shall identify any alternative facilities and/or services which it does provide to itself or to any Third Parties, which may be acceptable substitutes), except where the Access Seeker compensates CELCOM for the original supply of access to Facilities and/or Services to the Access Seeker; the Access Seeker has not provided all of the information required to be provided in accordance with Section 2 of Part C of the CELCOM RAO; (c) it is not technically feasible to provide access to the Facilities and/or Services requested by the Access Seeker; (d) subject to the CELCOM RAO, CELCOM has insufficient capacity or space to provide the requested Facilities and/or Services; (e) CELCOM has reasonable grounds to believe that the Access Seeker may fail to make timely payment for the requested Facilities and/or Services and such concern cannot be addressed through a security requirement in accordance with the CELCOM RAO. Reasonable grounds includes evidence that the Access Seeker is not, in the reasonable opinion of the CELCOM, creditworthy; 26

28 (f) there are reasonable grounds to believe that the Access Seeker would fail, to a material extent, to comply with the terms and conditions applicable to the supply of the Facilities and/or Services. Reasonable grounds includes repeated failures by the Access Seeker to comply with the terms and conditions on which similar access to network facilities or network services being provided by the CELCOM to the Access Seeker. (g) there are reasonable grounds for CELCOM to refuse access in the national interest; or (i) the access is being sought to Facilities or Services which are not on the Access List Determination. 15. Determination of technical infeasibility 15.1 For the purposes of determining technical infeasibility in Subsection 14.1(c) of Part C of the CELCOM RAO, CELCOM shall not reject an Access Request on the grounds of technical infeasibility unless CELCOM establishes that there are substantial technical or operational concerns preventing the fulfilment of the Access Request. Each of the following shall be taken into account in determining whether access is technically feasible: economic, accounting, billing, space or site concerns shall be disregarded by CELCOM except to the extent that space or site concerns may be, taken into account in circumstances where there is no possibility of expanding the space available on the relevant site; 27

29 any requirement for CELCOM to modify its facilities or Equipment in order to meet the Access Request will not, of itself, mean that the access is not technically feasible; (c) if CELCOM asserts that meeting the Access Request would have an adverse impact on Network reliability, CELCOM must provide evidence that provision of the requested Facilities and/or Services would result in a specific and significant adverse impact on Network reliability; and (d) CELCOM must be able to demonstrate that it has considered and found not to be technically feasible (in accordance with this Subsection) improvements that would allow CELCOM to meet the Access Request (in whole or part and including for an interim period until any primary difficulties can be resolved). 16. Determination of capacity constraints 16.1 CELCOM may only refuse an Access Request on the ground set out in Subsection 14.1(d) of Part C of the CELCOM RAO, where CELCOM notifies the Commission in writing that it does not have sufficient capacity to meet the Access Request because the requisite capacity: is already carrying traffic to capacity or near full capacity; is already reserved for future use by CELCOM or another access seeker, where such future use shall commence not later than 6 months from the date of the Access Request. If the reserved capacity is not subsequently used by the reserving operator within 7 months from the date of the Access Request, CELCOM must promptly inform the Access Seeker and, if required by the Access Seeker, re-consider the 28

30 (c) Access Request in accordance with Part C of the CELCOM RAO; and in the case of both Subsections 16.1 and of Part C of the CELCOM RAO, CELCOM is unable to expand capacity within the period forecast by the Access Seeker on the Access Seeker s Access Request. 17. Dispute Resolution 17.1 If, following the meeting between the Operators required to be held pursuant Subsection 13.1 of Part C of the CELCOM RAO, for the purposes of discussing CELCOM s refusal of an Access Request, the Operators have been unable to resolve any differences about the validity of the Access Request and the Access Seeker disagrees with CELCOM s refusal of the Access Request after a period of 60 Business Days from the date of commencement of discussions, either Operator may request resolution of the dispute in accordance with the Dispute Resolution Procedures Provided Always that the request must be made no later than 20 Business Days of the end of the foregoing period, failing which the Operators are deemed to have waived their right to initiate the Dispute Resolution Procedures. 18. Fast Track Application Process 18.1 Fast track application process is available for the following Facility and/or Services: (c) (d) Fixed Network Origination Service Fixed Network Termination Service Mobile Network Origination Service Mobile Network Termination Service 18.2 Where the Access Seeker seeks access to a Facility and/or Service that is not listed in Subsection 18.1 of Part C of the CELCOM RAO, the Access Seeker will have to submit an Access Request in compliance with Part C of the CELCOM RAO. 29

31 18.3 An Access Seeker is only eligible for the fast track application process if it fulfils the following criteria: the Access Seeker is a Qualifying Person; the request for access to the Facility and/or Service described in Subsection 18.1 of Part C of the CELCOM RAO will not have a material impact on CELCOM s current level of network resources; and (c) the Access Seeker is willing to accept and willing to execute the RAO Agreement To gain access to the Facility and/or Service described in Subsection 18.1 of Part C of the CELCOM RAO, the Access Seeker shall: submit to CELCOM the prescribed fast track application form; pay the required Security Sum which is based on a process for determining the required security sum under Section 4 of Part C of the CELCOM RAO within 5 Business Days of CELCOM s receipt of a fast-track application; (c) pay the one-time non-refundable processing fee stipulated in Schedule 1C of Part E of the CELCOM RAO; and (d) execute 3 copies of the RAO Agreement within 10 Business Days of receipt of the RAO Agreement from CELCOM. 30

32 18.5 CELCOM may reject a fast track application for the reasons stipulated in Subsections 14.1, (e) and (f) of Part C of the CELCOM RAO Upon acceptance by CELCOM of a fast track application from an Access Seeker, CELCOM shall forward 3 copies of the RAO Agreement to the Access Seeker within 10 Business Days of acceptance of the fast track application. [ The remainder of this page is intentionally left blank ] 31

33 PART D: CONFIDENTIALITY AGREEMENT CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT This Confidentiality and Non-Disclosure Agreement ( this Agreement ) is entered into on this day of 20 BETWEEN Celcom Axiata Berhad (Company No: A), a company incorporated in Malaysia and having its principal place of business at [ ], Kuala Lumpur, Malaysia (hereinafter referred to as Celcom Axiata ) of the one part; AND Celcom Mobile Sdn. Bhd. (Company No: A), a company incorporated in Malaysia and having its principal place of business at [ ], Kuala Lumpur, Malaysia (hereinafter referred to as Celcom Mobile ) of the second part; AND Celcom Networks Sdn. Bhd. (Company No: V), a company incorporated in Malaysia and having its principal place of business at [ ], Kuala Lumpur, Malaysia (hereinafter referred to as Celcom Network ) of the third part; (collectively referred to as CELCOM ) AND [ ] (Company No: ) a company incorporated in Malaysia and having its principal place of business at [ ] (hereinafter referred to as Access Seeker ) of the other part. 32

34 [CELCOM and the Access Seeker are individually referred to as Party and collectively as Parties ] RECITALS WHEREAS:- A. CELCOM is a licensed carrier under the CMA and pursuant to the CMA, CELCOM may offer communications network services within and outside Malaysia. B. The Access Seeker is a licensed carrier under the CMA and pursuant to the CMA, the Access Seeker may offer communications network services in Malaysia. C. Pursuant to the Malaysian Communications and Multimedia Commission ( Commission ) determination on the Commission Determination On Mandatory Standard On Access, Determination No. 3 of 2016 ( MSA ), the Parties herein have agreed that the provision by CELCOM of information relating to the granting of by CELCOM or the procurement by the Access Seeker of facilities and services described in Schedule 2 of Part E of the CELCOM Reference Access Offer Version Number 1.0 dated 31 July 2017 which are facilities and services described in the Commission Determination on Access List, Determination No. 2 of 2015) ( Access List Determination ) and the provision by the Access Seeker of information to CELCOM pursuant to the submission of an access request to the foregoing facilities and services shall be governed by the terms and conditions of this Agreement ( Access Request ). D. The Parties will pursuant to the submission of the Access Request by the Access Seeker disclose to each other commercially valuable non-public, confidential or proprietary information, such as but not limited to commercial, financial and technical information. [ The remainder of this page is intentionally left blank ] 33

35 E. The Parties agree that the disclosure, use and treatment of Confidential Information by one Party (as a Disclosing Party ) to the other Party (as a Receiving Party ) shall be solely for the purpose of CELCOM assessing the Access Request of the Access Seeker and shall further be subject to the terms and conditions herein contained. In consideration of the Parties' mutual disclosure of Confidential Information (defined hereinafter) to each other, which each party acknowledges to be good and valuable consideration for its obligations hereunder, the Parties hereby agree and undertake as follows: 1. Non-Disclosure of Confidential Information 1.1 Each Party agrees and undertakes that except as hereinafter permitted or required by this Agreement, for the purposes of this Agreement all information of whatsoever nature (whether oral, written, pictorial, visual or in any other form) relating to either Party or any of its subsidiaries and affiliates including without limitation: the existence and the contents of this Agreement; the existence and terms of any agreement relating to the Access Request and discussions or negotiations relating to the Access Request; (c) all information disclosed as part of the process of setting up the Access Request or otherwise; (d) all information which is disclosed by the Disclosing Party and/or any of its Representatives (as defined below) including information disclosed during the course of meetings or discussions in respect of or relating to the Access Request; [ The remainder of this page is intentionally left blank ] 34

36 (e) all information of whatsoever nature relating to the Access Request or the Disclosing Party (be it internal or external) including but not limited to its business, business plans, affairs, operations, management, accounts, assets and liabilities, finance, financial model, trade secrets, intellectual property, strategy, technology, data, training materials, information that reveals the processes, concepts or methodologies and information in relation to its suppliers, customers, officers, employees, contractors, agents and/or distributors; (f) all information of whatsoever nature obtained by observation during each Party s site visits and service qualifications; and (g) all analyses, compilations, reports, assessments, evaluations, forecasts, studies and other documents prepared by the Disclosing Parties and/or any of its Representatives, which contain or otherwise reflect or are generated from any of the foregoing; shall hereinafter, collectively and individually, be referred to as Confidential Information. 1.2 The Parties agree that the Confidential Information shall be held in confidence by the Receiving Party, shall remain the Disclosing Party s property and subject to Clause 1.3, shall not, without the Disclosing Party s prior written consent (which may be withheld, or given on such conditions, as it thinks fit), be disclosed to any persons (other than the Receiving Party s Representatives), nor used for any purpose whatsoever (other than for evaluation of the Access Request). 1.3 The obligations of confidentiality contained in this Agreement do not apply to any information: that the Receiving Party can demonstrate from its records was properly known to them, without restriction, prior to disclosure by the Disclosing Party; 35

37 that the Receiving Party can demonstrate is or becomes generally known to the public or in the public domain other than as a result of the action or inaction of the Receiving Party; (c) that becomes available to the Receiving Party as shown on its records on a non-confidential basis from a source other than the Disclosing Party, provided that such source was not bound by an express or implied duty of confidentiality in respect thereof; (d) that the Receiving Party is required by law or the requirement of any regulatory body to disclose such information, except that the Receiving Party shall promptly give notice to the Disclosing Party of that requirement and disclose only that portion of the information which they are legally required to disclose after having afforded an opportunity to the Disclosing Party to at its cost and expense restrict the disclosure; or (e) for the resolution of disputes between the Parties. 1.4 The Receiving Party shall not disclose the Confidential Information to any person, other than to its Representatives on a strictly needto-know basis. For purposes of this Agreement, Representatives shall mean any of the Receiving Party s holding and ultimate holding companies, related corporation (as defined under Companies Act 2016), and each of the aforesaid respective directors, officers, employees, auditors and professional advisers from time to time who are directly concerned with the Receiving Party s appraisal of and/or representing the Receiving Party in relation to the Access Request, with the need to know, and has been made aware of the confidential nature of the Confidential Information and the terms of this Agreement. 36

38 1.5 If any legal proceedings are commenced or actions taken which could result in the Receiving Party or any of its Representatives becoming compelled to disclose the Confidential Information, the Receiving Party shall, to the extent as permitted by law, immediately notify the Disclosing Party of such proceedings or action in writing before any Confidential Information is so disclosed, and will take all reasonable steps to resist or avoid the requirement for any such disclosure, including all steps that the Disclosing Party may reasonably request, and keep the Disclosing Party fully and promptly informed of all matters and developments relating thereto. 1.6 Notwithstanding the step taken by the Receiving Party as prescribed in Clause 1.5, in the event the Receiving Party or any of its Representatives becomes obliged to disclose Confidential Information to any third party pursuant to Clause 1.5, to the extent permitted by law, the Receiving Party shall disclose to such third party only the minimum amount of information, strictly on need to know basis, for the purposes of discharging its obligations and will to the extent practicable, ensure that confidential treatment be accorded to the Confidential Information disclosed. Furthermore, to the extent permitted by law, the Receiving Party shall give the Disclosing Party prior written notice of the Confidential Information it proposes to disclose, containing a copy of the proposed disclosure and confirmation that in the Receiving Party s legal advisers opinion such disclosure is required and cannot reasonably be avoided, and the Receiving Party shall give the Disclosing Party a reasonable opportunity to discuss the relevant notice prior to any disclosure on how to resist or avoid the requirement of any such disclosure with the Disclosing Party s assistance. 1.7 If either Party is uncertain as to whether any information is Confidential Information, it must treat that information as Confidential Information and as not in the public domain unless and until the Parties agree in writing that the information is in the public domain. 37

39 1.8 Each Party must take all steps and do all such things as may be reasonably necessary, prudent or desirable, in order to safeguard the confidentiality of the Confidential Information of the other Party. 1.9 For the avoidance of doubt, nothing in this Agreement is intended to require the disclosure of Confidential Information by either Party. 2. Surrender and/or Destruction of Confidential Information 2.1 The Receiving Party shall, and shall procure that its Representatives shall, within 60 Business days of a written demand from the Disclosing Party, to the extent practically feasible: return to the Disclosing Party all Confidential Information (and all and any copies thereof or of any part thereof); expunge all Confidential Information from any computer, computer disk, word processor or other similar electronic retrieval or storage device into which it was programmed or in which it is stored by or on behalf of the Receiving Party or any of its Representatives; and (c) destroy all notes, analyses or memoranda containing Confidential Information prepared by or on behalf of the Receiving Party or any of its Representatives; PROVIDED THAT such obligations to return, expunge or destroy shall not apply to such Confidential Information, or notes, analyses, memoranda and the like containing such Confidential Information, that the Receiving Party or any of its Representatives are required by law or professional regulations to retain or is contained in board or committee papers of the Receiving Party or any of its Representatives, or which is for Receiving Party or any of its Representatives own internal credit risk, insurance, conflict checks or quality review checks, accounting purposes and record-keeping purposes. 38

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