Complete the survey and be heard...

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2 1. The current hours of operation for the Bermuda Post Office are 8:00 a.m. to 5:00 p.m. Monday to Friday; and 8:00 a.m. to 12:00 noon on Saturday at the General Post Office in Hamilton. Are you currently satisfied with these times? Yes (skip to 4.) No 2. What would be a suitable opening time? 3. What would be a suitable closing time? 4. Do you think the sub post offices should have weekend hours? Yes No (skip to 7.) What would be a suitable opening and closing time? 5. Opening Time 6. Closing Time 7. Below is a list of services currently provided by the post office. Please select the appropriate response according to your knowledge of the service. R Post (registered ) PBO Website Philatelic Items (First Day Covers, Paper Weights etc.) KNOW IT EXIST AND USE IT KNOW BUT DON T USE IT DON T KNOW IT EXISTS 8. How often do you use the following services offered by the Bermuda Post Office? R-Post (registered ) BPO Website Philatelic Items (First Day Covers, Paper Weights etc.) DAILY MONTHLY RARELY NEVER Complete the survey and be heard...

3 9. How satisfied are you with the following services offered by the Bermuda Post Office? R-Post (registered ) BPO Website Philatelic Items (First Day Covers, Paper Weights etc.) Neither Nor N/A 10. Would you use the services of the Bermuda Post Office over the services provided by private entities such as FedEX, UPS, IBC, DHL etc? Yes No.) 11. Please explain why you would/would not use the services of the Bermuda Post Office over a private entity. 12. I would like to see the following services offered by the Bermuda Post Office. 13. How frequently would you like to see your mail delivered? 5 days a week 4 days a week 3 days a week 2 days a week 14. During the past year, how frequently did you visit the General Post Office in Hamilton? Daily Weekly Monthly Occasionally Never (skip to 16.) 15. How satisfied are you with the following services offered by the General Post Office? Counter Service Delivery Location Cost of services Overall Neither Nor N/A 16. From the list below, please select the Post Office that you utilize the most. Mangrove Bay Somerset Bridge Southampton Perot Devonshire Flatts Warwick Paget The GPO in Hamilton Harrington Sound Crawl Bailey s Bay

4 16. From the selection below, please tick the Post Office that you utilize the most? (continued from the previous page) 21. Suggest ways the Bermuda Post Office can provide additional value to the Bermuda Public. St. David s St. George 17. How frequently do you visit the Post Office? Daily Monthly Weekly Never Occasionally 18. If the Bermuda Post Office were to provide updates on new services, changes in existing services or useful information, how would you want that information communicated? (Check all that apply) Bermuda Post Office Website ( Facebook Bermynet Radio Written notifications Flyer Bermuda Government Portal ( Twitter Television Newspaper 19. What do you think are the overall strengths of the Bermuda Post Office? The following information will be used to obtain a profile of clients that use the services of the Bermuda Post Office. Please provide your demographic information which will be used in aggregate form for analysis. This information will be kept strictly confidential. 22. What type of customer are you? Residential (skip to 27.) Government Department or Agency Business Quango 23. Indicate the classification or industry of your business. Agriculture, Forestry, Fishing Mining & Quarrying Manufacturing Electricity, Gas and Water Supply Construction Wholesale, Retail & Repair Services Hotels & Restaurants Transport & Communications Financial Intermediation 20. What do you think are the weaknesses of the Bermuda Post Office? Real Estate & Renting Activities Business Activities Education, Health & Social Work International Business Activities Other Community, Social & Personal Service Activities

5 24. How would you describe the business? 28. Please select your gender. Local Company Overseas/Exempt International Business Male Female 25. How many employees are employed at the business? 1-4 employees employees 29. In which parish do you live? St. George Paget 5-9 employees More than 50 employees Hamilton Parish Warwick Smiths Southampton 26. Select the range which best fits the revenue for this business.. Devonshire Sandys (Businesses, Governmental or Quango users, will have completed the survey, upon answering this question.) Under $100,000 $100,000 and under $500,000 $500,000 and under $1,000,000 $1,000,000 and under $5,000,000 $5,000,000 and under $10,000,000 Over $10,000,000 Don t know Non-revenue Generating Business Pembroke 30. What is your nationality? Bermudian Non-Bermudian 31. Select your individual annual income range? Under $12,000 $108,000 and under $132,000 $12,000 and under $30,000 $132,000 and under $156,000 $30,000 and under $36,000 $156,000 and under $235,000 $36,000 and under $48,000 $235,000 and under $350,000 $48,000 and under $60,000 $350,000 and under $500,000 $60,000 and under $72,000 $500,000 and under $650, What is your age range? $72,000 and under $84,000 $84,000 and under $96,000 $96,000 and under $108,000 $650,000 and under $750,000 Over $750, and over Thank you for participating in this survey. Your responses will assist the Bermuda Post Office to serve you better.