The European ecommerce & Omni-Channel Trade Association NORTH MACEDONIA COUNTRY FACT SHEET

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1 NORTH MACEDONIA COUNTRY FACT SHEET

2 TABLE OF CONTENTS GENERAL INFORMATION V.A.T PARCEL DELIVERY CONSUMER PROTECTION CONSUMER BEHAVIOUR EMOTA MEMBER DATA PROTECTION SOURCES

3 GENERAL INFORMATION Basic Information Population 2.08 million Currency denar (MKD) GDP 10.1 billion VAT 18% The n market 5% SMEs doing online sales 105 million n VAT 5% Source: Pwc National ecommerce turnover Source: Central Bank of The Republic of Sources: State Statistical Office FOOD CLOTHING BOOKS LOWER: food products, pharmaceuticals, production equipment, computers and public transportation Connected 11% Online banking users 20% Online shoppers Source: State Statistical Office, Eurostat 74.5% Internet users (in % of the population) 03

4 PARCEL DELIVERY Cross-Border ecommerce Top 5 countries they buy from Proportion who shop online from EU United Kingdom Proportion who shop online from n e-sellers Hungary Proportion who shop online from other areas of the world Luxemburg Source: Eurostat USA 26% 31% 59% Ireland Source: Central Bank of the Republic of 04

5 CONSUMER BEHAVIOUR Industries Market Share Source: State Statistical Office, Eurostat Clothes and sport equipment Еlectronics Other 64% 20% 13% Household products Hotel and other accommodation 13% 10% 05

6 Heavy Buyers Profile of European heavy buyers % % 40% AGE ( Y-O ) UPPER LOWER 53% 47% INCOME GENDER 50 % 50 % URBAN RURAL 87% 13% HABITAT 06

7 DATA PROTECTION The Law on Personal Data Protection entered into force in 2005 and its current version is in force as of It governs personal data protection issues and is entirely harmonized with EC Directive 95/46/EC. There are data protection provisions in several sectorial legislation for instance in the Law on electronic communications. Source: Directorate for Personal Data Protection Online Privacy Regarding online privacy there are no specific regulations. To the extent possible, the general data protection rules established by the Law on Personal Data Protection apply. Contact Details Directorate for Personal Data Protection Source: DLA Piper Name: Дирекција за заштита на личните податоци Address: Goce Delchev Blvd. 18, 14th floor 1000 Skopje Telephone: info@privacy.mk Website: 07

8 VAT CONSUMER PROTECTION VAT Registration Taxpayers with a turnover exceeding MKD 1 million per year must register for VAT purposes. It is also possible to have voluntary taxpayer status. Source: Deloitte Since 2004 the Consumer Protection Law has been regulating the protection of consumer rights. It covers the conditions and manner for the necessary implementation of the consumer protection rules and practices including the conditions for trade operations, the rights and obligations of associations of consumers and the powers of the authorities regarding consumer protection. It has been amended several times with the last update made in VAT Registration WHEN? VAT returns must be submitted and any difference paid by the 25th day of the month following the tax period that varies (monthly, quarterly or annual basis) depending on the turnover. Source: DLA Piper Source: Ecolex 08

9 EMOTA MEMBER 09

10 SOURCES na_statisticentral Bank of ka_i_statistika_na_kamatni_http://www. na_statististapki-en.nspx The Republic of ka_i_statistika_na_kamatni_http://www. na_statistinorth Macedonia stapki-en.nspx ka_i_statistika_na_kamatni_stapki-en.nspx sumecolex tails/legislation/law-on-consumer-protection-lex-faoc152978/ Deloitte content/dam/deloitments/international-business edonia-int-tax-en-2017.pdf te/cn/docu-support/deloitte-cn-ibs-mac ments/international-business edonia-int-tax-en-2017.pdf -support/deloitte-cn-ibs-mac edonia-int-tax-en-2017.pdf Eurostat for gy_v1_en_ _web.pdf Data files/u4/dpdp_stratehttps://dzlp.mk/sites/default/gy_v1_en_ _web.pdf files/u4/dpdp_strateprotection gy_v1_en_ _web.pdf tection.com/index.htmdla Piper l?t=law&c=mk Pwc global/docuhighlights-2018.pdf ments/tax/dttl-tax-macedonia content/dam/deloitte/global/documents/tax/dttl-tax-macedonia highlights-2018.pdf Statistical fault_en.aspx fault_en.aspx 10

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