Discovery Miles terms and conditions

Transcription

1 Discovery Miles terms and conditions What are Discovery Miles? Discovery Miles are rewards you earn for all qualifying transactions on your Discovery Card if you have activated the benefit. Only Discovery Card holders can earn Discovery Miles You must have a Discovery Card to earn Discovery Miles. As a Discovery Card holder, you do not automatically get Discovery Miles. You must activate the benefit and then pay the yearly linkage fee of R Paying for Discovery Miles Only You pay one yearly linkage fee for the Discovery Miles benefit for each Discovery Card account you hold, regardless of how many secondary cardholders there are on the account. We deduct the yearly fee from your Discovery Card account on the same date each year. You have to pay the yearly fee to earn Discovery Miles. Earning Discovery Miles You earn Discovery Miles for purchases made using your Discovery Card, locally, internationally and online with the exceptions listed under Transactions that do not qualify for Discovery Miles.

2 Bank Limited, registration number 1929/001225/06, an authorised financial services and registered credit provider, NCA Reg No Discovery Miles are allocated on the day that the qualifying transaction is banked by the merchant, which is not necessarily the same date as the transaction. Merchants have up to 7 days to bank a transaction. If a transaction is banked after your statement close date then the associated miles will only be allocated in the following month and not in the transacting month. Discovery Miles earning rates Discovery Card holders with Discovery Miles If you re on the Discovery Miles option, you can earn Discovery Miles at a rate of one Mile for every R15 spent. The Discovery Miles Multiplier Network With the Miles Multiplier benefit, you can multiply your Discovery Miles by up to 10 times if you shop at Multiplier partner stores and pay using your Discovery Card. Your Miles Multiplier, for both the Discovery Miles and Discovery Fast Miles benefit options, is based on your Vitality status. You can multiply your Discovery Miles at any of these stores: Daily living Dining Electronics Entertainment Fuel Clicks Col Cacchio Dion Wired Big Concerts BP Dis-Chem Kauai Incredible Connection Computicket Shell Pick n Pay Nando s istore Ticketpro Starbucks Vida e Caffé Home Online shopping Sports and leisure loot.co.za Golfers Club Babies R takealot.com The Pro Shop Hamleys Coricraft NetFlorist Totalsports Reggie s Hirsch s Sportsmans Warehouse Toy Kingdom Yuppiechef.com Toys R Us Note: The Miles Multiplier benefit applies to the partner stores in South Africa only.

3 Your multiplier is based on your Vitality status as follows: Vitality status Miles Multiplier Diamond X 10 Gold X 5 Silver X 3 Bronze X 2 Blue X 1 Monthly Miles earning limits apply, based on your Discovery Card type. Card type Miles limits a month Blue and Gold Platinum Any card with Fast Miles Note: You will earn Multiplier Miles at a standard rate of one Mile for every R15 spent on both the Discovery Miles and Fast Miles options. The Multiplier Miles qualifying spend is calculated using a cap of 20% of your total qualifying spend. This cap is applied at each Miles Multiplier partner. The Multiplier Miles also contribute to the Miles cap determined by your card type. If you get cash back on your Discovery Card If you earn cash back on your Discovery Card spend in a certain billing cycle, this will affect how you earn Discovery Miles. We will deduct your cash back from your qualifying spend in that billing cycle and calculate your Discovery Miles based on the remaining qualifying spend. Transactions that do not qualify for Discovery Miles You do not earn Miles for the following transactions using the Discovery Card: Cash withdrawals Traveller s cheque purchases Electronic fund transfers Budget facility transfers Gambling transactions Yearly Discovery Card fees and Discovery Miles linkage fees

4 Debit orders Fuel or fuel-related transactions on the DiscoveryMotor Card Note: If you use your Discovery Card to pay for your fuel, your transactions will go through as a normal credit card transaction and add up as a qualifying spend. If you ve activated the Discovery Miles benefit, you will also get Discovery Miles for the purchase. Discovery Miles benefits and rewards The rewards you can get when you activate Discovery Miles: Shop through discovery/mall an online portal with all your favourite products and e-tailers. Make in-store purchases at select Discovery Card and Vitality partner stores Pay or part pay for your local flights with Vitality travel partners like kulula.com and British Airways. Convert your Discovery Miles to Avios or Voyager Miles. Increase your cash back with the Discovery Card travel partners, including World leisure Holidays, Royal Caribbean International and Contiki. discovery/mall discovery/mall allows you to shop for popular products at leading e-tailers through an online portal. You can choose to pay with Discovery Miles or with your Discovery Card. Discovery Miles can be used as full or part payment for products from e-tailers. Discovery is not responsible for the product delivery or any other related queries to the product purchased. The e-tailer stays responsible for this. However, Discovery will be responsible for the administration of the Discovery Miles earned and redeemed. A minimum Miles redemption is applicable on purchases. This varies between different e-tailers and you can find the details in the Discovery Card partners terms and conditions, which is available on In store spend You can use your Discovery Miles to make real time purchases in store at select partner stores through the Discovery App. You can use your Miles to shop in store at:

5 Babies R Us Cape Union Mart Clicks Dis-Chem Golfers Club Hirsch s Incredible Connection Kauai Nando s Pick n Pay The ProShop Sportsmans Warehouse Sunglass Hut Totalsports Toys R Us Toy Kingdom Trappers Vida e Caffé Note: Purchases made with Discovery Miles in store that are returned will not be refunded in Miles but will instead be given in-store credits or vouchers. Discovery Card will not refund you for any data cost that you incur. Discovery Miles and Multiplier Miles example Cardholder Profile Total Spend as at end March 2015: R Total qualifying spend: R Vitality Status: Gold Years on Vitality 4 Cash back percentage 13% Miles Option: Discovery Card type: Normal Platinum Retail partner spend: Uber: R Multiplier partner spend: Pick n Pay R Clicks R R 6 500

6 Shell R Vida e Caffé R 650 Total Multiplier Partner Spend R Other spend: Stores outside the partner network 7400 Step one First the cash back earned from the retail partner store is calculated. Please note: The cash back percentage is based on your Vitality Status and the number of years you have been on Vitality. The cash back is calculated using a cap of 20% of your total qualifying spend at each partner store up to a total maximum of R2 000 per month. The retail partner used in the example is Uber You will get cash back on your Uber spend of up to R1 000 per month. The total qualifying spend is R and 20% of that is R5 000 Partner Spend 20% cap or Uber cap of R1 000 Lesser of spend or 20% cap or Uber cap of R1 000 Cash back at 13% Uber R R R 1000 R 130 Step two Calculate Discovery Miles earned A) Calculate the Multiplier Discovery Miles Partner Spend 20% cap or Uber cap of R1 000 Lesser of spend or 20% cap or Uber cap of R1 000 Pick n Pay R R R Clicks R 700 R R R R R Shell R1 550 R R Vida e Caffé R 650 R R 650

7 Total R R Total Multiplier Spend R Divide by the normal Miles earning rate R 15 Multiply by the Multiplier rate 5 Multiplier Miles earned DiscoveryPlatinum Card monthly Miles cap Remaining cap for the month B) Calculate the base Discovery Miles Total Qualifying Spend R Cash back awarded R 130 Multiplier partner spend R Base Miles qualifying spend R Divide qualifying spend by normal earn rate R 15 Total base Miles earned R 565 Step three Award total Discovery Miles Multiplier Discovery Miles Base Discovery Miles 565 Total Discovery Miles earned Fast Miles example Except for the earning rate used in step two, section B) the Base Discovery Miles calculation - all the calculations in the above example also apply to Fast Miles. To calculate the total Miles under the Fast Miles Option; Divide the Base Miles qualifying spend by 8 (which is the Fast Miles earning rate); R / 8 = Miles therefore the total Discovery Fast Miles earned = Fast Miles.

8 Note: The Fast Miles benefit has been discontinued as of 31 October Discovery Cardholders will no longer be able to activate this option. Fast miles cardholders will continue to earn at the Fast Miles rate until their next Discovery Miles renewal date. Refund policy Refunds of products purchased from e-tailers are governed by the e-tailers refund policy, which can be found on each e-tailer s website. Discovery Miles will be refunded once the instruction has been received from the e-tailer. The refund of payments will occur as follow: Full balance paid using your Discovery Miles. The refund will be made on your Discovery Miles and your balance will be adjusted with the refund value. This is applicable for single item or full basket value refunds. Balance paid using your Discovery Miles and your credit card The credit card payment will be refunded first, up until the original value processed on the credit card. (see example below) If the refund amount requested is more than the credit card payment made, the Discovery Miles balance will be refunded. If you used a combination of Discovery Miles accounts, the value used your own account will be refunded first and then the remaining amount divided equally between the remaining Discovery Miles accounts. Refund examples Justin bought four CDs from kalahari.com. He used his Discovery Miles, his wife s Discovery Miles and his sister s Discovery Miles and Discovery Card to buy the items. If Justin requests a refund from kalahari.com, the refund can have a few possible scenarios based on the refund amount requested: Refund A: Justin returned all four CDs to kalahari.com and therefore all the items in the basket. The funds spent on the Discovery Miles and credit card will be refunded in full. Refund B: Justin returned one CD to kalahari.com. The CD cost R65 and was less than what was spent on the credit card payment. The refund will be on the credit card only. Refund C: Justin returned two CDs. The two items combined cost R100. The credit card payment will be refunded and the Discovery Miles payment on his account will be refunded. Refund D: Justin returned three CDs. The three items combined cost R136. The credit card payment will be refunded, the Discovery Miles payment on his account will be refunded as well as the remainder of the refund divided between the two additional Discovery Miles accounts (in the case of decimal values, the amounts will be rounded up). Purchase Refund A Refund B Refund C Refund D Total basket value R150 R150 R65 R100 R136 Miles Available Use Miles refunded

9 Mr. X (user) R50 R50 R0 R25 R50 Mrs. Y R15 R15 R0 R0 R6 Mrs. Z R10 R10 R0 R6 Credit card part payment Credit card part refund Mr. X R75 R65 R75 R75 R75 World Leisure Holidays, Royal Caribbean International and Contiki Who can use this How much is a Discovery Mile worth Limits you can spend Only you, as the cardholder, and additional cardholders that have access to Miles can use your Miles. Only Vitality members get the relative Vitality discounts. 10 cents You must spend at least Miles for each booking you make using your Discovery Card. The maximum value of Discovery Miles you can use is the total value of the booking minus any amount you receive as a Discovery Card cash back. This applies to the total cost of the booking for all the people on your Vitality policy. You must use your Discovery Card to pay for the travel bookings. kulula.com (through Vitality) You can use your Discovery Miles to pay for Vitality travel bookings with kulula.com Who can use this How much is a Discovery Mile worth Limits you can spend Only Vitality members For kulula.com bookings, you can use your Miles to book for anyone on your Vitality policy. 10 cents You can use your Discovery Miles to pay the complete reduced kulula.com rate. discovery/mall You can use your Discovery Miles to shop on through our online portal the discovery/mall discovery/mall

10 Who can use this How much is a Discovery Mile worth Only you, as the cardholder, and additional cardholders that have access to Discovery Miles can use your Discovery Miles on discovery/mall. 10 cents Limits you can spend There is a minimum requirement of Discovery Miles used for purchases at certain e-tailers through the discovery/mall. Avios You can convert your Discovery Miles into Avios Only cardholders who have an active BA Executive Club membership number. Only you, as the cardholder, and additional cardholders that have access to Discovery Miles can use your Discovery Miles. Who can use this How much is a Discovery Mile worth You can, however, block the additional cardholders from using your Discovery Miles by logging in to One Avios You can convert your Discovery Miles in the following ways: When you want to. This way, you must convert a minimum of Miles each time you convert. Limits you can spend Automatically each month. This way, you can ask us to automatically convert a minimum of Miles each month. (You choose the exact amount as long as it is at least Miles a month.) If you do not reach the amount for conversion you have given to us, the shortfall rolls over to the next month. You can only convert Discovery Miles to Avios for your own use. It will take 3 working to process the conversion. SAA Voyager Miles (through South African Airways) You can convert your Discovery Miles into SAA Voyager Miles Only cardholders who are SAA Voyager members. Who can use this Only you, as the cardholder, and additional cardholders that have access to Discovery Miles can use your Discovery Miles.

11 You can, however, block the additional cardholders from using your Discovery Miles by logging in to How much is a Discovery Mile worth 1.2 Discovery Miles equal 1 SAA Voyager Mile. You can convert your Discovery Miles in the following ways: When you want to. This way, you must convert a minimum of Discovery Miles each time you convert. Limits you can spend Automatically each month. This way, you can ask us to automatically convert a minimum of Discovery Miles each month. (You choose the exact amount as long as it is at least Discovery Miles a month). If you do not reach the amount for conversion you have given to us, the shortfall rolls over to the next month. Note: Conversions will take 3 working to process the conversion. Expiry of Discovery Miles Discovery Miles expire after five years from the date that you earned them. If you don t use your Discovery Miles before they expire, you will lose them. Closing of your Discovery Card account Please note that you should use your Discovery Miles before you close your Discovery Card account. You can spend your Discovery Miles on the various partners listed or convert them to Avios or Voyager Miles. Ending the benefit You may request cancellation of the Discovery Miles benefit, but it will only be effective from the end of the billing year. Ownership of and changes to Discovery Miles Discovery Miles are issued by Discovery Vitality (Pty) Limited who can, with prior notice: Decline, issue or withdraw Discovery Miles; Change these terms and conditions and how Discovery Miles operate; Change when you can and cannot earn points.

12 We will give you notice before we do this. Discovery Card will notify cardholders with an activated Discovery Miles benefit, at least 20 business days in advance, if certain services will no longer be available for purchases with Discovery Miles. Transferring Discovery Miles You can transfer your Discovery Miles to any other cardholder on your Vitality policy by calling Discovery Miles may be refundable, depending on the rules of certain benefits. When it is not possible to refund Miles, we might refund you in cash instead. If you have any questions If you have any questions, or if you want to start using Discovery Miles, call or visit Keep up to date with the latest news from Discovery Card: Download the Discovery app, follow Discovery Card on and (DiscoverySA).