CARDHOLDER GUIDE WORLD CURRENCY CARD MASTERCARD. Let s get forex done

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1 MASTERCARD WORLD CURRENCY CARD CARDHOLDER GUIDE Let s get forex done Bidvest Bank Limited (Reg No 2000/006478/06) is a licensed financial services and registered credit provider. NCRCP17. August 2018

2 Thank you for choosing the Bidvest Bank Mastercard World Currency Card (WCC) Please read this important guide to ensure that you get the most benefit from your card and to ensure that you get the right assistance while travelling. Please also note that the use of your card is subject to Exchange Control regulations, transaction limits, and certain restrictions applicable to merchant categories, e.g. internet gambling and sanctioned countries. Key contact details for all your queries: Calling from South Africa Calling from any other country Any correspondence

3 The information in this guide is structured in four sections: 1 What to do before you leave 2 Using your card while travelling 3 What to do when you return to SA 4 How to register for My Account access

4 1 BEFORE YOU LEAVE Sign the back of your cards and memorise the PINs (Note: each card has a different pin.) Register your cards on the My Account website. Refer to the MY ACCOUNT section in this guide for full details. Download the World Currency Card TM Mobile App from your App Store, either or bidvest&hl=en Make the necessary arrangements if you think you may need to load more funds ( Reload ) while you are away. See the details under How can I Reload my card if I need additional funds. Ensure that you take both cards when you travel abroad (keep these cards in separate places as a backup in case of theft or loss). These cards are issued to you personally and the additional card is not for use by any other person. Note: Both of your cards are active once issued so you don t need to call the Bank to activate them.

5 2 WHILE TRAVELLING OUTSIDE SOUTH AFRICA Where can I use my card and for what type of transactions? You can make purchases and withdrawals wherever Mastercard is accepted but not in the Common Monetary Area (CMA), which includes South Africa, Lesotho, Swaziland and Namibia. Other countries may be blocked from time to time due to sanctions. Please refer to the list of restricted countries at: You can also make purchases online from any merchant not located in the CMA or a sanctioned country. Note: If you use your card to secure a hotel, car rental or other travel booking, the merchant will authorise an amount upfront and the funds will be reserved for up to 30 days. To avoid this scenario, please consider using another card for the booking and your WCC to make the actual payment on check-out. How do I transfer funds between currencies? How can I reload my card if I need additional funds? You can reload up to your annual Single Discretionary Limit of R1 million using the following options: Corporate clients: Power of Attorney authorised company signatories can nominate someone in your company to reload funds at a Bidvest Bank branch, on your behalf, by completing a Power of Attorney form; or Authorise the Bidvest Bank branch to reload funds on your instruction, by completing a Power of Attorney form. Individual clients using the Platinum card: Online Forex Ordering this is available via the Bank s website: OnlineOrdering/Default.aspx; or Power of Attorney you can nominate a friend or family member to reload funds at a Bidvest Bank branch, on your behalf, by completing a Power of Attorney form. You can transfer funds from the currencies that you initially loaded to any of the 17 available currencies via the App and My Account. Remember that this will incur a purse-to-purse transfer fee. Refer to the fee details in this guide.

6 How can I check my transactions and currency balances? You can view balances and transaction details for all currencies you have loaded using the following options: World Currency Card App My Account website Call Note: If you request a balance enquiry at a foreign ATM, it will not show the balance per currency and the amount may be converted to USD or another currency. You will also be charged a fee by the ATM operator and the relevant fee in this guide. What if my cards are lost or stolen? If you lose the main card call You can still use the backup card but remember to check the PIN number as each card has its own PIN. If both your cards are lost or stolen, call We can deliver a replacement card or we can send emergency cash to you via a participating emergency cash provider (subject to availability of service and sufficient funds available on your card). What if I forget my PIN? To retrieve your PIN: Call and follow the IVR prompts; or Login to My Account and select PIN REVEAL under Account Summary. What if my card is declined? Transactions can be declined for a few reasons, for example: Your available balance in all currencies is not sufficient to cover the transaction amount. The transaction amount exceeds the daily withdrawal limit or daily purchase limit. Please refer to the section on LIMITS in this guide. The ATM operator has set a withdrawal limit that is lower than the amount you requested. Transactions may also be declined due to suspected fraud. If you are unsure of the reason, please call How do I dispute a transaction that I did not perform? If you see a transaction that you did not perform, call immediately and we will assist you to lodge a formal dispute. If the transaction is due to fraud, your card will be suspended but you may be able to use the backup card. How does currency conversion work? Transactions will be debited to the relevant currency that you have loaded on your card. For example: If you only load USD and do a transaction in USD, it will be debited on a 1:1 basis and reduce the available balance by the transaction amount. If you only load USD and do a transaction in GBP, the transaction amount will be converted from GBP to USD and the Currency Conversion Fee will be charged.

7 If you load more than one currency, the transaction will be debited to the first available currency in a preset order, i.e. USD, GBP, EUR, AUD, THB, CAD, ARS, BRL, INR, CNY, ILS, AED, MUR, SAR, JPY, CHF, NZD. If the transaction amount exceeds the available balance of the first available currency, the remaining amount will be debited to the next currency and so on. Each time a transaction amount is converted to a different currency, the Currency Conversion Fee will apply. Very Important: Always choose to pay in the local currency if presented with a choice at an ATM or PoS device and decline any offer to convert to your currency / home currency to avoid paying an additional currency conversion fee. This is subject to sufficient funds being available. If you choose to convert the amount to the home currency as shown in the ATM picture below, there will be two exchange rate conversions the first is from the currency of the country to USD and the second is from the USD amount to the purse currency/ies that are debited. To avoid the additional unnecessary exchange rate conversion/s and related fees, always opt to pay in the local currency or select the option Continue without conversion. Do I qualify for any special offers? With your Mastercard World Currency Card you have access to the Priceless Cities Programme; from dining, shopping and sports to exciting attractions, travel and entertainment offers. For more details please visit What Insurance is available? Platinum World Currency Card holders also qualify for the following: Purchase protection against damage or theft of qualifying card purchases for up to 90 days from date of purchase; and ATM robbery insurance for cash stolen within 15 minutes of being withdrawn or money forced to withdraw under threat of violence. This cover is not applicable to the Corporate World Currency Card. For full details, please refer to the policy document on the Bidvest Bank website at aspx?id=67

8 3 WHEN YOU RETURN You are required to convert all unused foreign exchange to Rands within 30 days of returning to SA in terms of South African Exchange Control Regulations. We will check your card account for any outstanding transactions when you cash out your card at a Bidvest Bank branch. Note: Your cards can be used until the expiry date so keep them in a safe place until you next travel abroad. The following fees and charges apply and are subject to variation, in accordance with the relevant terms and conditions. Card activation fee: R (including VAT) Administration fee: R VAT Number of cards issued: 2 Card replacement fee: US$5 Reloading fee: Admin + commission fee Commission fee: 2.2% min R VAT Cashout fee (non-atm): FREE Currency conversion fee**: 6% Inactivity fee per month from month 13***: US$3 Purse-to-purse transfer margin****: 6% Emergency replacement card: Deducted from remaining card balance. Ad hoc courier fees apply. Emergency cash advances: Deducted from remaining card balance. Subject to availability. Fees may apply. Transaction Fees USD AUD GBP EUR ILS INR CNY BRL ARS AED MUR THB CAD JPY NZD CHF SAR ATM withdrawal fee (Excl. currency conversion fee)* ATM balance enquiry fee (Excl. currency conversion fee) Point of Sale transaction fee (Applicable currency conversion fee applies)* Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Limits USD AUD GBP EUR ILS INR CNY BRL ARS AED MUR THB CAD JPY NZD CHF SAR Daily ATM withdrawal limit (Different banks ATMs may have lower limits) Daily Point of Sale purchase limit For maximum load and reload values, South African Reserve Bank Exchange Control Regulations apply. * Some ATM operators and merchants may charge a fee or set their own withdrawal or purchase limits. Please confirm whether any fees or limits apply before making a withdrawal or purchase. ** Applied when a purchase or ATM withdrawal is carried out in a currency either not loaded or insufficient to complete the transaction, and the cost is allocated against the other currency/ies used to fund the transaction. *** Such fee will be waived if there is no remaining balance following the debit of any monthly inactivity fee. ****Fee applied when transferring funds between currencies available on the card (subject to the applicable exchange rate and currency conversion fee).

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10 4 HOW TO REGISTER FOR MY ACCOUNT ACCESS How do I register? 1. Open the following page in your browser 2. Click on Register now and complete the following details: Your World Currency Card number Your date of birth Your Mother s maiden name Your address 3. Create a Password that meets the requirements displayed 4. Review the Online Terms and Conditions and Privacy Policy and tick to accept 5. Click on REGISTER You will see a pop-up confirming registration. Click on Click here to Login.

11 How do I Login? 1. Enter your address and last 4 digits of your card number 2. Enter the requested letters from your password The following landing page will appear: What can I do if I have forgotten my password? 1. Click on I have forgotten my password on the Login page. The following landing page will appear:

12 2. Complete the required information, i.e. Your World Currency Card number The 3-digit CVC security number on the back of your card The card expiry date, in the format requested Your Mother s maiden name Your date of birth The Security Question answer Then click on CONTINUE If all your information is verified, choose a new password that meets the requirements displayed, confirm and submit the password. You should then be redirected to My Account landing page. What if My Account is Locked? If you have entered incorrect details during Registration or Login, the Account Locked screen will be displayed. To unlock your account, call one of the following numbers: In South Africa All other countries

13 To view more details, click on the Transaction Type or + Show Details. The ACCOUNT SUMMARY menu also includes functionality for: Change Password enter the requested letters of your current password, then choose and confirm a new password that meets the requirements. PIN Reveal complete the required information displayed below and click Next. Your PIN will be revealed one digit at a time.

14 Currency to Currency This allows you to transfer money between currencies by doing the following: 1. Select the currency to transfer from (debit from this wallet) 2. Select the currency you want to transfer to (credit to this wallet) 3. Enter the amount The following page is displayed with the reference number and transfer details and a confirmation will be sent to you.

15 After Login, you will have access to the following menu options: Account Summary Displays available balances for currencies loaded and recent transaction activity. Search for older transactions by currency and date range via the Activity button or the Transaction History option in the menu.

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