PERSONAL & BUSINESS BANKING CONVERSION GUIDE

Transcription

1 PERSONAL & BUSINESS BANKING CONVERSION GUIDE

2 1 RIO BANK CONVERSION GUIDE TABLE OF CONTENTS WELCOME LETTER IMPORTANT DATES IMPORTANT INFORMATION WEALTH MANAGEMENT & TRUST MORTGAGE SERVICES REMOTE DEPOSIT EXPRESS ACH SERVICES FOREIGN CURRENCY SERVICES JET COIN MACHINE EALERTS - EVENT MANAGER 2-WAY TEXT ALERTS RIO ADVANTAGE CHECKING BONUS CHECKING ALLPOINT ATMS COURTESY PAY & COURTESY PAY PLUS OPT-IN FORM SCHEDULE OF FEES TERMS & CONDITIONS PAGE 2 PAGE 3 PAGE 4 PAGE 6 PAGE 6 PAGE 6 PAGE 6 PAGE 7 PAGE 7 PAGE 7 PAGE 7 PAGE 8 PAGE 8 PAGE 8 PAGE 8 PAGE 9 PAGE 10 PAGE 11

3 WELCOME TO RIO BANK I am very excited to welcome you to our Rio Bank Conversion Information Guide. For several months, our team has been working to integrate the systems of Elsa State Bank with Rio Bank. Our goal is to make the transition as seamless as possible for you. This conversion guide will provide answers to many of the questions you may have regarding the system conversion. WE ARE A COMMUNITY BANK Our goal is to serve the needs of the people in our communities. We take pride in offering the best customer service available and want our customers to feel at home when they walk into any of our 14 bank locations. Our mission statement is We help our community grow. READY TO LISTEN, HERE TO HELP We look forward to hearing from you, so please provide us with any feedback or suggestions during this transition. If I can personally be of assistance, please give me a call at any time. Thank you for your support and welcome to the Rio Bank s new IT system. Sincerely, 2 Ford Sasser President and CEO Rio Bank

4 3 RIO BANK CONVERSION GUIDE IMPORTANT DATES DATE EVENT Friday, February 15, 2019 At 5 pm, Elsa State Bank Online Banking, Telebanc and Mobile Banking will go into inquiry mode. At 5 pm, Elsa State Bank Bill Pay, Mobile Deposit and ATM Deposit will no longer be available. Saturday, February 16, 2019 Conversion will begin Banking Center Motor Bank Hours will be 9 am - 1 pm Sunday, February 17, 2019 Continue to use your Elsa State Bank Visa debit card through midnight. Last Day to access Elsa State Bank website. Monday, February 18, 2019 Bank closed in observance of President s Day First day to begin using MasterCard Debit Card. First day to access Rio Bank system: Rio Bank Online Banking Download Rio Bank s Mobile App Mobile Deposits ATM Deposits Tuesday, February 19, 2019 All banking centers open regular hours Tuesday, March 12, Way Text Alerts enrollment message - see page 7 for more details.

5 4 IMPORTANT INFORMATION Account Numbers All of your checking, savings and loan account numbers will remain the same. Certificates of Deposit (CDs) There will be no change to your account number, interest rate, maturity date, or any other terms of your CD account. Checks Continue to write checks using your current check supply. There is no need to replace your checks at this time. Please contact us when you are ready to reorder checks or use our website Debit Card A new debit card will be issued to all customers who currently have an Elsa State Bank debit card. Please read and follow the instructions that arrive in these mailings to ensure continuous access to your account over the weekend of conversion. Rio Bank Debit Card limits for both Consumer and Business will be: Daily Signature or PIN $2000 and Daily ATM withdrawal $510. For higher limits, contact a personal banker. Direct Deposit Direct Deposit and direct debits will continue to post to your account(s). Rio Bank will notify originators of the new routing number. Deposit Accounts Your deposit account will be converted to the Rio Bank account that most closely matches your current account. Individual Retirement Accounts (IRAs) There will be no change to your account number, interest rate, maturity date, or any other terms of your account. IRA distributions will continue with no changes. Loans The conversion will not have any impact on your existing loan rates, terms, or conditions. You can continue to make your loan payments as usual. Routing Number Rio Bank s routing number is Mobile Banking for Personal Accounts Mobile Banking for Personal Accounts wil be placed in an inquiry mode during conversion beginning on Friday, February 15th at 5 pm. The Rio Bank App can be downloaded for Apple or Android devices via their respective App stores starting Monday, February 18th. Online Banking Elsa State Bank Online Banking will be placed in inquiry mode beginning Friday, February 15th at 5pm. When you login to your Rio Bank online profile for the first time on Monday, February 18, your Access ID and password will be your current Elsa State Bank Access ID and password. During your first online session, you will be prompted to answer a securiy question that you have setup previously. Transfers - Retail Online Any recurring or scheduled internal or external transfers or loan payments set up by Elsa State Bank or another financial institution will be converted and continue as you have previously instructed. Bill Pay If you currently use personal online bill payment with ESB, your bill payment profile will be automatically converted to your new Rio Bank personal online bill payment profile. All bill pay information, including payee information, will convert and it will not be necessary for you to re-enter your information. When the conversion is complete, you will have access to your accounts via Rio Bank s Online Banking Services. Popmoney Popmoney transfers will not transfer to Rio Bank. We recommend making a list of these transfers so that you may easily recreate them after conversion.

6 5 RIO BANK CONVERSION GUIDE IMPORTANT INFORMATION Statements / estatements Statements will be produced for all checking and savings accounts, documenting activity from your last cycle date through February 15th. Website After conversion, you can find our website by going to Telephone Banking TeleBanc ESB Telebanc will go into inquiry mode beginning Friday, February 15th at 5pm. Telebanc will be available for full access on Monday, February 18th. Two Signatures Required We do not monitor for multiple required signatures for withdrawal. Only one signature of any authorized signer fulfills the legal requirement of a negotiable item. Intuit Quicken and/or Quickbooks (Recordkeeping for accounting purposes) Effective February 18, 2019, when linking your bank accounts to Intuit Quicken and/or Quickbooks, be sure to select Rio Bank as your financial institution. Mobile Deposit Rio Bank customers can deposit checks from their phones through the Mobile Banking App. Mobile Deposit uses the camera on your mobile device to capture pictures of the front and back of your check so you can make a deposit anytime, anywhere. Merchant Services: Credit Card Processing Rio Bank offers merchant services powered by BancCard. With merchant services improve your business while you enhance your customer s experience. Our services have competitive pricing, no hidden fees or long-term contracts. CardValet If you currently use CardValet with ESB, you will need to re-enroll for Rio Bank s CardValet. CardValet allows you to control the functions your card performs, and/ or alert you when various transactions occur or when your balance is getting low. You can easity Turn On/Off through the mobile CardValet App. Loans Rio Bank offers a variety of loans to best serve our community. Decisions are made locally and are processed here in the Rio Grande Valley. Take advantage of our experience and flexibility. Talk to any of our loan specialists today, and see how we can help meet your financial needs. Wire Transfers You will be able to send both foreign and domestic wires from your Rio Bank account. To receive incoming domestic wires, please provide the sender your account number, the name and physical address as it is listed on your account and Rio Bank s routing number ( ). It is important to provide accurate and complete information in order to ensure the transfer is processed. Rio Bank does not accept wires with partial account numbers. To receive international wires, an intermediary U.S. bank will be required. Please provide the following information: Receiving Bank: Rio Bank 1655 N 23rd St. McAllen, TX ABA/Routing: Information required to send a wire transfer: Domestic (U.S.): Institution s Routing Number Institution s Name Institution s Physical Address Beneficiary s Name Beneficiary s Physical Address Beneficiary s Account Number International: Institution s Swift Number Institution s Name Institution s Physical Address Beneficiary s Name Beneficiary s Physical Address Beneficiary s Account Number

7 6 WHAT IS NEW Wealth Management & Trust At Rio Bank, Wealth Management & Trust is about you - we believe in helping you achieve your financial goals; whether those goals are for your family or business. We deliver the kind of personalized servicet that only a local community bank can offer, drawing upon our staff s knowledge, dedication and collective expertise to build and protect your wealth and to ensure that your financial wishes are honored over time. Wealth Management & Trust Division Investments include non-deposit investment products which are: Not bank deposits Not FDIC insured Not insured by any federal government agency Not guaranteed by the bank May decrease in value Mortgage Services Rio Bank is committed to helping you find the right mortgage product for your needs. We understand that every borrower is different, so we offer a variety of products to meet your individual requirements. We make the process of securing a mortgage simple and straightforward by offering you the kind of personalized service a community bank can offer. At Rio Bank, we are always ready to find the right loan to make your dream home a reality. Remote Deposit Express (Business Service) Remote Deposit Express allows your business to process checks in a secure, convenient, online environment. It uses a small desktop scanner to capture check images, verify amounts and transmit your deposit electronically. It utilizes a desktop imaging scanner and an easy to use web browser to view your deposit activity daily. All you need is a PC and a secure internet connection. We will offer you a user friendly Remote Deposit scanner and all the necessary software. Whenever you want to make deposits, the system will take you through each simple step to follow instructions and prompts. Scan Submit Deposit ACH Services / Electronic Payment Services (Business Service) ACH Origination allows any business client to create electronic payments and deposits. Participation in ACH Origination can reduce the costs associated with manually processing debits and credits. Eliminate costs associated with the preparation, delivery, and reconcilement of checks. ACH Services is secure, reliable, and cost-effective for any business client. Rio Bank is here to help you. Our ACH service is designed for qualifying businesses that have a large number of direct deposits, payments or collections on a recurring basis. Features: Increase Your Revenue: You can increase your revenue by providing more payment options for your customer. Reducce Returned Payments: Through pre-scheduled payments, customers can make sure their funds are in their accounts. Improve Efficiency and Accuracy: Replace manual, paper-based payment processes with electronic payments. Experience a More Predictable Cash Flow: For your business forecasting and planning Prequalification is required.

8 7 RIO BANK CONVERSION GUIDE WHAT IS NEW Foreign Currency Services Rio Bank offers foreign currency services at all of our Banking Centers, conveniently located in the Rio Grande Valley. As a Rio Bank customer, you can order foreign currency before you leave for your trip. You ll save time and money and enjoy peace of mind. When you arrive at your destination with your currency in hand, you ll benefit in a number of ways. You ll avoid hunting for the nearest exchange bureau, dealing with unknown rates and fees, and facing possible language barriers when exchanging your money. It is considerably more convenient to begin your trip wiht cash in hand to tip, buy a meal, get a taxi or address an immediate cash situation. No matter where you re headed, Rio Bank s Foreign Currency Services can help you plan a worry-free and enjoyable trip: You ll benefit from: More than 80 foreign currencies available to buy and sell A convenient and safe transaction at your community bank Rio Bank Quick turnaround for currency orders (1-3 days) Buy back currency after your trip (no coins of course) Fair and competitive rates and a low fee Experienced staff Jet Coin Machine Convert your coins quickly into cash with our Rio Bank Coin Machines. Free coin processing for Rio Bank Consumer customers. (not available at Roma and Edcouch Banking Centers) ealerts - Event Manager - Text / Alerts Event Manager ealerts is a simple, free*, straight forward way to set up electronic text alerts based on transaction activity. Sign up for ealerts to be notified of low balance, check clearing, ATM and Debit Card Activity and much more. 2-Way Text Alerts How it works: With interactive fraud alerts, if our system detects suspicious activity on your card, you ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. To get started: If we have your cell phone number on file, you ll receive an initial text message with instructions to verify your enrollment on Tuesday, March 12th and then you re all set. If there is suspicious activity after you enroll, we ll send you a text right away.

9 8 WHAT IS NEW Rio Advantage Checking We have built and customized a personal checking account just for you with several great benefits. Customers receive free Rio Bank Custom Checks (singles). No debit card monthly service charge. 50% off Cashier s Checks 50% off Domestic Wires $30,000 of Accidental Death & Dismemberment Insurance and $60,000 Common Carrier Coverage is included in your account ($7.56). Bonus Checking Personal Checking account built to earn extra cash 20 Basis Point paid at the end of statement cycle for dollar spent for either signature based or pin based purchases. No monthly service fee if monthly balance of $250 is maintained ($3.76 if monthly balance falls below) AllPoint / Surcharge Fee Withdrawals Never Pay Another ATM Surcharge! We are part of the Allpoint ATM network - take advanatage of these benefits today: Surcharge-free withdrawals 55,000 ATMs worldwide No sign-up fees Use your current card No forms to fill out Start using Allpoint today Visit allpointnetwork.com to find ATMs near you! *Balance Inquiry at non Rio Bank ATMs - $2.63 Courtesy Pay and Courtesy Pay Plus Our enhanced Overdraft Service (Courtesy Pay and Courtesy Pay Plus) is a service for eligible customers to automatically have overdrafts covered up to a floating dollar amount (inclusive of fees). Customers pay nothing unless they use the service & then all NSF/Overdraft fees apply to all items. No application process. OD/NSF fee of $35.99 per item This is a deposit service, not a credit product! Coming in March 2019

10 9 RIO BANK CONVERSION GUIDE ATM / Debit Card Opt In Form What You Need to Know about Overdrafts and Overdraft Fees An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts in two different ways: 1. We have standard overdraft practices that come with your account. 2. We also offer an overdraft protection plan; Courtesy Sweep; which is linked to another account and will sweep to credit the account that needs funds. This sweep transfer happens before the discretionary overdraft service and would be significantly less expensive than our standard overdraft practices. To learn more, ask us about this plan and how to set it up. This notice explains our standard overdraft practices. What are the standard overdraft practices that come with my account? We do authorize and pay overdrafts for the following types of transactions: 1. Checks and other transactions made using your checking account number 2. Automatic bill payments We do not authorize and pay overdrafts for the following types of transactions unless you ask us to (see below): 1. ATM transactions 2. Everyday debt card transactions We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transactions. If we do not authorize and pay an overdraft, your transaction will be declined. What fees will I be charged if Rio Bank pays my overdraft? Under our standard overdraft practices: 1. We will charge you a fee of up to $35.99 each time we pay an overdraft (this is the same fee we charge if your overdraft is returned.) We also have a daily overdraft charge of $3.97 per business day on balances of <$10.00> & over. 2. The maximum number of NSF charge fees that may be assessed in one business day is six (6) per account for consumers. What if I want Rio Bank to authorize and pay overdrafts on my ATM and everyday debit card transactions? If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions, call our Courtesy Overdraft Department at and tell us, or simply complete the form below and bring it to any Rio Banking Center or mail it to PO Box 4169, McAllen, TX Yes, I want Rio Bank to authorize and pay overdrafts on my ATM and everyday debit card transactions. No, I do not want Rio Bank to authorize and pay overdrafts on my ATM and everyday debit card transactions. Printed Name: Date: Checking Account Number: Rev s 04/17/2018

11 10 SCHEDULE OF FEES Effective February 1, 2019 Account Activity Printout...$3.31 Accounting Balancing Assistance per Hour...$34.99 (1 hour minimum) Account Closed within First 90 Days...$30.31 Account Closed by: Charge Off Handling Fee...$53.96 Mailed in Request...$33.96 Account Freeze requirement from authorized 3rd party...$57.96 Account Research per Hour...minimum $34.96 (Plus $3.01 per statement page ) Bill Pay conversion to U.S. dollars % Document Services Garnishments, Levies, Court Orders...$ Attorney fees Inactivity Fee Checking Accounts with no activity for 6 months, if balance is less than $1,000...$17.96 per month Saving Accounts with no activity for 11 months, if balance is less than $ $31.96 per month IRA Transfer/Closed Out Handling...$27.97 Jet Coin Machine Consumer...No charge Overnight Check Fee...$14.95 Same Day Bill Pay- ACH Fee...$9.95 Pop Money Send money (3 days)...$0.87 Send money (next day)...$1.53 Request Money (3 days)...$0.77 E- Greeting...$0.27 Business Bill Pay...No charge Cashier Checks Rio Customers...$9.99 Check Cashing Services Customers...No charge Non-Customers...Subject to approval $.01 - $3, % with a $9.96 minimum Non-Customer Rio Check Greater than $2, % Tax Refund check $ $10, % with a $9.96 minimum Check Photo Copy Allpoint U.S. ATM Surcharge / Transaction Fee...FREE Allpoint Int'l ATM Surcharge...FREE Allpoint Int'l ATM Transaction...$2.63 Other "Foreign" non Rio Bank or Allpoint Transaction...$2.63 Foreign ATM Balance Inquiry...$2.63 Rio Bank location ATM Transaction...FREE Non-Customer Check Copy per page...$3.45 Collection Items (Incoming and Outgoing) Customers...$25.96 International (Customers)...Cost + $28.96 DEBIT CARD (Consumer & Business) Excessive Replacement Card...$6.96 Debit MasterCard Monthly Fee (Based on deposit product)...$1.76 Master Card Foreign Transaction Fee each transaction after rate Third Party Verification...$28.96 Business Customer % Non Customer % Rolled Coin Furnished...$0.16 per roll Strapped Currency Furnished...$0.59 per strap Night Depository Services Non - Sufficient Funds Courtesy Pay Plus (per item)...$35.99 Overdrafts may be created by check, in-person withdrawal, ATM withdrawal or electronic means. Premierecorp Returned Deposit item...no charge Deposited checks & other items...$11.96 per item Return Mail Handling...$9.96 Safe Deposit Box Rentals Telephone Transfer of Funds Between Rio Bank Accounts...$3.97 Temporary Checks...3 for $3.26 Treasury Management Wire Transfers Incoming Sealed Plastic Bag(s)...First 10 sealed bags free for customer Key Deposit (Refundable)...$23.96 Item Paid...$35.99 Item Returned...$35.99 Overdraft charge per business day on overdraft of <10.00> & Over Maximum charge per day... $3.97 Monthly late fee after 30 days...$17.96 Remote Deposit...customized pricing based on monthly activity ACH Origination...customized pricing based on monthly activity Customers...$12.96 per wire International Wires...Cut - off time is 1:30pm Domestic...$26.96 International...US Currency... $ x 5...$ x10...$ x 10...$ x 10...$ Key Deposit (Refundable)...$28.96 Your deposit account is automatically debited annually for your rental fees (must be a customer). Signature Guaranteed / Signature Notarized Non-Customer...$9.96 Statements Special Statement Cycle...$15.96 Mailed Consumer Statement Fee...$3.01 Mailed Commercial Statement Fee...$3.01 Stop Payments (Per item)...$35.99 (Overdrawn balance must be paid within 30 calendar days or overdraft privilege may be terminated.) Safe Deposit Boxes are not FDIC Insured. Call the Banking Centers below for availability Edinburg Elsa Harlingen McAllen Main Rio Grande City Weslaco East Deposit Box Drilling...*Pass Thru Charge + $30.96 Key Replacement...*Pass Thru Charge + $10.96 Post Dated Check (Per item) Fee...$35.99 Range of checks...$51.96 Sweep Transfer Between Rio Bank Accounts...$3.97 Outgoing (Customers Only) Domestic Wires...Cut - off time is 2:30pm 5 x 5...$32.96 *PassThru charge is the fee paid to a third party passed directly to the customer. Domestic - Cash Management...$20.96 Foreign Currency...$15.96

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18 17 RIO BANK CONVERSION GUIDE FUTURE HEADQUARTERS DIVERSITY Rio Bank recognizes a successful organization includes diversity policies and practices in its business activities and such we strive to include diversity in our employment and vendor procurement practices. Rio Bank is committed to practicing in conferences, workshops and other events to attract minorities and women. Vendors used by the company are primarily local in our communities and we strive to consider female owned and minority owned businesses whenever possible. The company is committed to supporting our communities through volunteering with civic organizations. In addition, we have had a practice for many years of matching the employee donations to organizations that provide services to others.

19 18 OUR LOCATIONS Hidalgo County MAIN BANKING CENTER 1655 N. 23rd Street McAllen, Texas EDCOUCH BANKING CENTER 442 West Santa Rosa Ave. Edcouch, Texas WESLACO BANKING CENTER 1000 N. Westgate Drive Weslaco, Texas MCCOLL BANKING CENTER 4120 N. McColl Road McAllen, Texas ELSA MAIN BANKING CENTER 300 West Edinburg Ave. Elsa, Texas WESLACO EAST BANKING CENTER 3124 East Business Hwy 83 Weslaco, TX JACKSON BANKING CENTER 720 E. Jackson Avenue McAllen, Texas PALMVIEW BANKING CENTER 401 N. Bentsen Palm Drive Palmview, Texas EDINBURG BANKING CENTER 621 West University Edinburg, Texas SAN JUAN BANKING CENTER 401 W. St. Hwy 495 San Juan, Texas Cameron County BROWNSVILLE BANKING CENTER 3401 Old Highway 77 Brownsville, Texas HARLINGEN BANKING CENTER 601 S. Stuart Place Road Harlingen, Texas Starr County RIO GRANDE CITY BANKING CENTER 712 West Main Rio Grande City, Texas ROMA BANKING CENTER 47 East Grant Street Roma, Texas

20 Rio Bank PO Box 4169 McAllen, TX Roma Rio Grande City Starr County Hidalgo County Edinburg Raymondville Willacy County Arroyo City Mission McAllen Weslaco Harlingen Cameron County South Padre Island Port Isabel Brownsville Committed to Honesty, Integrity and Quality Service