Financial Exploitation Investigations Protocols for APS. State Perspective: PA s Aging Population

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1 Financial Exploitation Investigations Protocols for APS National Adult Protective Services Association Conference 2013 Denise Getgen, RN, Pennsylvania Department of Aging Linda Mill, CFE, Temple University State Perspective: PA s Aging Population 2 Protective Services at Temple University 1

2 Pennsylvania PS Program (Snapshot) 3 A GROWING PROBLEM 14,098 15,647 18,129 18,454* 3,930 4,344 4,641 * projected 4 Protective Services at Temple University 2

3 Challenges 5 Challenges of Financial Exploitation Cases 6 Protective Services at Temple University 3

4 Challenges of Financial Exploitation Cases 7 Partnership with Temple University 8 Protective Services at Temple University 4

5 Financial Exploitation Study by Temple University 9 Solutions 10 Protective Services at Temple University 5

6 Financial Exploitation Investigative Tools 11 Gathering the Evidence 12 Protective Services at Temple University 6

7 Investigation Checklist 13 General Investigative Steps 14 Protective Services at Temple University 7

8 FE Checklist - Case Statistics 15 Consumer Interview /Observation 16 Protective Services at Temple University 8

9 Requesting Bank Documents 17 Locating & Protecting Assets 18 Protective Services at Temple University 9

10 Locating & Protecting Assets 19 Part One Summary 20 Protective Services at Temple University 10

11 Organizing and Reviewing 21 Organizing 22 Protective Services at Temple University 11

12 Account Summary Form Financial Institution Account # Earliest Date on documents reviewed Balance Latest date on documents reviewed Balance SUSPECT TRANSACTIONS Comments UNKNOWN **6280 8/24/08 $ 42, /22/09 $ 11,626.93? Missing stmts Sep, Oct, Dec 09 FNCB ** /5/08 $ - 12/9/08 $ 90, $ - Missing Nov 08 stmt Checks to AP, ATM withdrawals and debit card purchases. ordered PNC **4645 8/19/08 $ 298, /17/09 $ 20, $ 125, documents though Dec 2011 PNC **1109 8/19/08 $ 547, /17/09 $ 366, $ $10k transferred to AP's account by official check. Ordered documents 10, though Dec 2011 HILLIARD LYONS Transfers on *1109 June 2009 statement. documents requested 2/25 Total $ 888, $ 488, $ 135, NOTES 23 Reviewing The Big Picture 24 Protective Services at Temple University 12

13 Bank Statement Review Worksheet BANK: ABC BANK ACCOUNT NUMBER: **50-99 MONTH DEPOSITS CHECKS BANK W/D PURCHASES ATM W/D OTHER Dec-09 $ 2, $ $ $ $ - Jan-10 $ 2, $ $ $ $ - Feb-10 $ 2, $ $ $ $ - Mar-10 $ 2, $ $ $ $ - Apr-10 $ 2, $ $ $ $ - May-10 $ 2, $ $ $ $ - Jun-10 $ 2, $ $ $ $ - Jul-10 $ 2, $ $ $ $ - Aug-10 $ 2, $ $ $ $ Sep-10 $ 2, $ 1, $ $ $ Oct-10 $ 2, $ 1, $ $ $ 1, Nov-10 $ 2, $ 1, $ $ $ Dec-10 $ 1, $ 2, $ $ 1, $ 1, $2,000 online transfer to acct *57-65 Jan-11 $ 1, $ 2, $ $ $ Feb-11 $ 11, $ 1, $ $ $ 3, $5,000 online transfer to acct *57-65 TOTALS $ 39, $ 13, $ 2, $ 3, $ 8, NOTES -what happened to $500 monthly transfer from Morgan Stanley Dec 10? -new account not in name of Consumer per bank -debit card transactions in Atlantic City NJ - consumer has not left NH -John Adams added as POA June Reviewing Bank Records 26 Protective Services at Temple University 13

14 Financial Investigations 27 Financial Investigations 28 Protective Services at Temple University 14

15 Part Two Summary 29 Documenting & Assessing 30 Protective Services at Temple University 15

16 Documenting 31 Monthly Summary Ins and Outs ACCT: **1234 STMT DATE $ 4, Starting Balance as of 12/31/09 **Note: See Exhibit B for itemized listing of all transactions** Total Credits Social Security Federal Annuity Morgan Stanley Investment Account Other Interest Total Debits Other Checks and Debits Space Odyssey Personal Care Home Asteroid Health Plan Judy Jetson Ending Balance Jan-10 $ $ - $ $ - $ - $ 0.09 $ 2, $ 2, $ - $ $ - $ 2, Feb-10 $ 22, $ $ $ 21, $ - $ 0.34 $ 10, $ $ 2, $ - $ 7, $ 14, Mar-10 $ 1, $ $ $ - $ - $ 0.36 $ 12, $ $ 6, $ $ 5, $ 3, Apr-10 $ 16, $ $ $ 15, $ - $ 0.12 $ 5, $ $ - $ $ 4, $ 15, May-10 $ 1, $ $ $ - $ - $ 0.30 $ 12, $ $ 3, $ $ 8, $ 4, Jun-10 $ 17, $ $ $ 15, $ $ 0.19 $ 13, $ $ 3, $ $ 9, $ 8, Jul-10 $ 16, $ $ $ 15, $ - $ 0.10 $ 14, $ $ 3, $ $ 11, $ 10, Aug-10 $ 1, $ $ $ - $ $ 0.14 $ 11, $ $ 3, $ $ 8, $ Sep-10 $ 1, $ $ $ - $ - $ 0.01 $ $ - $ - $ $ $ Oct-10 $ 1, $ $ $ - $ - $ 0.03 $ 2, $ - $ - $ $ 2, $ Nov-10 $ 1, $ $ $ - $ - $ - $ $ - $ - $ $ $ Dec-10 $ 1, $ $ $ - $ - $ 0.04 $ 2, $ - $ - $ $ 2, $ Jan-11 $ 1, $ $ $ - $ - $ 0.01 $ 1, $ - $ - $ $ 1, $ 6.32 Feb-11 $ 1, $ $ $ - $ - $ 0.02 $ 1, $ - $ - $ $ 1, $ Mar-11 $ 1, $ $ $ - $ - $ 0.01 $ 1, $ 1, $ - $ - $ - $ Apr-11 $ 1, $ $ $ - $ - $ 0.01 $ 1, $ - $ - $ - $ 1, $ May-11 $ 1, $ $ $ - $ - $ 0.01 $ 1, $ - $ - $ - $ 1, $ $ 93, $ 15, $ 10, $ 66, $ $ 1.78 $ 96, $ 7, $ 21, $ 1, $ 66, % 11% 71% 1% 0% 8% 22% 1% 69% $ Balance as of 5/31/11 NOTES Transferred from 2 Holiday Club Accounts includes Overdraft fee and refund $37 Check to Elroy Jetson 32 Protective Services at Temple University 16

17 Real Cases 33 Documenting 34 Protective Services at Temple University 17

18 Documenting 35 Documenting 36 Protective Services at Temple University 18

19 Substantiation Situations where Substantiation is appropriate: 37 Substantiation Situations where Substantiation is questionable: 38 Protective Services at Temple University 19

20 Putting it all together 39 Putting it all together 40 Protective Services at Temple University 20

21 Civil or Criminal Referral? 41 Civil or Criminal Referral? 42 Protective Services at Temple University 21

22 Financial Exploitation vs. Theft (PA) 43 Part Three Summary 44 Protective Services at Temple University 22

23 Real Cases 45 Real Cases 46 Protective Services at Temple University 23

24 Knox Man Sentenced to Prison for $250k Theft from Elderly Aunt I always trusted him and thought he was a good nephew, but today I wouldn t trust him at all. When I gave him Power of Attorney, I never thought he would do this to me. He took all the money I had. - ExploreVenango 10/24/12 47 Case Highlights Methodology 48 Protective Services at Temple University 24

25 Case Highlights My Findings 49 Real Cases 50 Protective Services at Temple University 25

26 Case Highlights My Findings 51 - The Daily Item, 6/30/12 52 Protective Services at Temple University 26

27 Case Highlights My Findings 53 If only it was this easy to detect An elderly gentleman... Had serious hearing problems for a number of years. He went to the doctor and the doctor was able to have him fitted for a set of hearing aids that allowed the gentleman to hear 100%. The elderly gentleman went back in a month to the doctor and the doctor said, 'Your hearing is perfect. Your family must be really pleased that you can hear again. The gentleman replied, 'Oh, I haven't told my family yet. I just sit around and listen to the conversations. I've changed my will three times!' 54 Protective Services at Temple University 27

28 Key Elements of FE Cases 55 Key Elements of FE Cases 56 Protective Services at Temple University 28

29 Key Elements of FE Cases 57 Key Elements of FE Cases 58 Protective Services at Temple University 29

30 It does work.2013 Results 59 PA Department of Aging 60 Protective Services at Temple University 30

31 61 QUESTIONS? 62 Protective Services at Temple University 31