RFP PART Express and Shuttle Management/Operation/Maintenance

Transcription

1 RFP PART Express and Shuttle Management/Operation/Maintenance Responses to Questions Received: PART Responses are identified in BOLD RED text. General comment for all agencies submitting a proposal for review and consideration. Multiple requests have been submitted seeking the existing price, and benefit package from our existing contractor. The Piedmont Authority for Regional Transportation (PART) recognizes that as part of this RFP solicitation portions of our internal evaluation include your price, and the benefits offered to employees. The PART Agency takes the position that providing you the existing revenue hour rates for fixed route bus, shuttle bus, special event, and employee benefits will contravene your ability to provide us your most competitive price/benefit package proposal. We would like to receive your best offer, and that should be developed upon your best business practices to prepare and submit the most responsive and responsible deliverable for consideration. Annual contract total paid and service parameters related to hours/miles has been provided as requested. Questions related to clarifying the required number of pages to be submitted has been submitted by multiple agencies. The PART executive staff members that are conducting the reviews of submitted proposals have lengthy tenures and years of experience. We are very familiar with the standards of our industry, and we have all personally been involved with reviewing large project proposals for a service contract solicitation. Yes, please include your support material to show your agencies special features as a separate reference document or attachment. Only one additional set of subject support material is needed. This information will be available for all review members. The details requested and the page limits identified are specifically focused on what we will review and evaluate. It is our opinion that 50 pages is more than adequate for your organization to display your capabilities and professional credentials for the specific areas you will be reviewed and evaluated. ************************************************************************************************** 1. Please describe three or more key service objectives for this new contract, including any service delivery issues the proposers may be able to address. Key Objectives: Reference our Agency Mission statement. Reference our Agency Goal. We excel to be the premier multi-faceted Regional Transportation Authority in NC from the professional staff at PART to our service contractor providing the public services operated under PART Express. Customer Service Exceptional maintenance of vehicles and facilities On time performance Quality assurance/quality control. Positive work environment Exceptional representation of the PART Agency to our customers and member agencies 2. Scoring and Evaluation Criteria - Please clarify how the prices will be evaluated; will the full base term be considered or only the Year 1 price? Or full base term plus option years? PART will score the Price Proposal based on the total contract price proposed, which is the sum of the annual prices for the initial three (3) years and the Transition and Start-up costs.

2 3. Please provide copies of the last three months of management reports from the Contractor for each service type. Attached as separate files. 4. Please provide copies of the last three months of invoices from the Contractor for each service type. Not provided. Opening paragraph is our position on this topic. 5. Please provide the current rates paid to the existing Contractor for providing these services. Also, please indicate the total amount paid to the Contractor for the last fiscal year. There are three rates currently under contract. All rates charged to PART include wages, benefits, insurance coverages, management, maintenance, safety, profit margin, etc. for a turn key management contract. The exception includes the purchase of fuel; which is managed by PART. The 3 separate billable services include: o o o Fixed Route PART Express (Rate per revenue hour) Shuttle Service Routes (Rate per revenue hour) Special Events (hourly rate for personnel) Total amount paid for all three services for the fiscal year ending June 30, 2017 equates to $ 3,146, The PART agency would like to relay for your information that PART senior management has participated on the evaluation committee s for the most recently completed RFP solicitations conducted by the City of Burlington and City of Greensboro. 6. Please provide a listing of any liquidated damages charged or incentives earned over the past 12 months for each service type. Liquidated damages for missed trips for last 12 months - $1, PART has not awarded any incentives. 7. Please clarify if there is a Disadvantaged Business Enterprise (DBE) goal established for this contract and if a record of good faith effort is required. No. This will be included as a change under RFP Amendment Hourly Rate- page 31, 7.2 states that the hourly rate for the option years will be negotiated. However, the Pricing Sheet requires the hourly rates for years 4-7. Please clarify. Please provide estimated hourly rates for years 4-7. Each year the PART Board of Trustee s will approve an extension of contractual service. Years 1-3 should be recognized as fixed rates unless major increase or decrease of service levels are experienced, and/or additional business opportunities arise, or federal/state Legislative mandates are imposed that require rate negotiation. Years 4-7 should be recognized as trend line adjustments for the purpose of financial planning, and rate negotiations will be conducted by the contractor and PART Management prior to December 1 of each subsequent year. 9. Please clarify if the Contractor is responsible for providing the phone telephone system at the Coble Transportation Center. The CTC passenger and maintenance facilities utilize the PART internet and phone system. The contractor is responsible for reimbursement of costs associated with their allocated share of used space and number of telephones/computers. PART allocates monthly expense between all departments. 10. Does PART have any requirements regarding support vehicles? Type, number, age limit, fuel type. Support vehicles are required to support the operations under this contract. PART expects the Contractor to have quality vehicles for maintenance and supervisory roles and quality personnel representing the services the

3 PART Agency provides to our customers and member agencies in our Territorial Jurisdiction. 11. Are current employees members of a union? If so, please provide collective bargaining agreement, union business agent name and contact information. No. Contract employees are not members of the local Union. 12. We intend to hire as many of the existing employees as possible. In order for us to ensure that they make at least as much, or more than they do now, please provide the following information about the incumbent Operators: The number of full-time and part-time Operators, Maintenance, Dispatchers, along with their hire dates or seniority. i. Operators 22 Full Time. ii. Operators 10 Part time iii. Dispatchers/Supervisors 5 Full time iv. Seniority listings: 1 operator 15yrs service. 2 operators 13yrs service, 2 operators 9yrs service, 1 operator 8yrs service, 1 operator 5yrs service, 5 operators 4yrs service, 4 operators 3yrs service, 4 operators 2yrs service, 12 operators 1yr service. Maintenance: 1 Maintenance Manager, 1 Parts/Administrative Asst., 2 Lead Mechanics, 2-3 support Mechanics, 2-4 Utility Journeymen The current Operator wage scale and average hourly wage. $13.50/hour to $18.71/hour for Operators A thorough description of the employees benefits programs, including the name and summary of the current medical insurance plan(s) to include employee premium contribution amounts for each coverage choice, deductibles and co-pays, and the effective plan year or renewal date. This is an element that is part of your project submittal review and analysis. This detail is not included so your best offer can be received. What is the benefit eligibility waiting period (i.e. 0, 30, 60, 90 days)? 90 Days for current contractor Descriptions of any shift premiums, lunch/break provisions, or other work rules that impact Operator productivity and resulting labor costs. Pre/Post Trip Inspections of Vehicles, Driver/employee benefits/bonuses provided for safety, accommodations, longevity. Route 4 has a layover time that the contractor pays the operator an hourly rate approximately 3 hours per day. 13. Will vehicles for training purposes be provided by PART? Yes, same vehicles used in revenue service are also available for training purpose. Any new contractor will be required to have insurance coverage in place for operating PART Express vehicles. 14. Please confirm that proposer s should use 49,524 revenue hours to base their pricing on. Yes. This was our agencies budgeted service limits for the current fiscal year with Saturday Service on Routes 1, 2, and 3. This number was developed with our current PART Express Commuter Routes (1, 2, 3, 4, 5, 6, 9, 10), and Shuttle Routes (17, 18, 19, 20, 21, 22, 23) operating July 3, 2017, and includes Saturday Services planned to open for public service December 2, We have not taken into account the planned expansion route of the Amtrak Connector proposed for May This service is contingent of Federal Budget re-authorization, and NCDOT Rail Division implementation for expanded services on the Carolinian and Piedmont passenger trains.

4 15. Please provide an annual breakdown of: FY 17 DATA Total Vehicle Miles 1,336,383 Deadhead Miles -285,836 Revenue Miles 992,739 Deadhead Hours - 6,114 Revenue Hours 41, Please provide prior year total service mileage and annual vehicle mileage per unit. See attachment Vehicle Miles 17. Please clarify if it is the responsibility of PART or the Contractor to pay for engine and transmission replacements. Contractor is responsible for maintenance related activities to keep all rolling stock vehicles operating efficiently and safely. PART is willing to work with the contractor to keep rates low, and will consider Capital investments on fleet vehicles if funds are available from local, state, and federal resources. 18. Please provide how many miles are currently on each engine and transmission along with the types (engine/transmission) per vehicle. Please also provide the last OD reading and date of the last engine and/or transmission replacement/rebuild? See attachment Vehicle Miles 19. Please provide the following fleet data: vehicle in service date or year of vehicle fuel type annual miles life miles life miles data See attachment Vehicle Miles 20. Please provide last four PMI inspection dates and mileage. Attached as separate files 21. Please provide copies of most recent engine oil and other fluid sampling analysis for fleet. Attached as separate file 22. Please provide current listing of PART current owned shop equipment and will this equipment be available for use by the contractor. Shop equipment listing attached. Also included in the newly constructed Coble Transportation Center maintenance facility of Stertil Koni ECO-60 in ground lift, Automatic bus wash, Shop grinder, rear engine sprayer, Permanent mounted surface lift (smaller vehicles), additional Quasi-lock fuel nozzle. Yes, available for use by the contractor

5 23. Is the client currently utilizing a link between any other Maintenance Management Software if yes which programs are being interfaced? Current contractor owns maintenance software and it s not linked to PART. CTC facility has an automated Fueling system with software. 24. Please provide last twelve months parts usage by system. See Attached Vehicle Miles PDF 25. Are there coolant and oil storage tanks for both new and used fluids? Yes. 500 gallon fluid system at new CTC facility with Oil, ATC, Coolant. 2 reclaim tanks (250 gallon) included in the system, and a portable DEF tank is available. 26. Will there be a third party fleet inspection prior to the transition from the current provider to a new provider? If so will the incumbent be required to complete all repairs prior to the fleet turnover? A third party fleet inspection is not provided by PART. The contractor can conduct an inspection by a third party, and results can be reviewed by PART for any clear maintenance failure of specific systems that should not be the responsibility of a new contractor. These specific maintenance failures will need to be unquestionable and obvious inadequacies above and beyond normal wear and tear of vehicles in daily operation with age and use taken into consideration. Planning and coordinating will need to be clearly understood between the contractor and PART if this is an item that it pursued by the contractor. 27. Who will be responsible for the PART owned building maintenance such as HVAC and electrical? Building repair and/or replacement of major sub-systems will be the responsibility of the Owner (PART) since these federally funded assets are under our control. Services that include PM, cleaning, and regular maintenance is the responsibility of the tenant (Contractor). 28. Please provide the name and manufacturer of current fuel tracking system? OPW / PetroVend 29. How is the current vanpool maintenance currently being billed is it a labor rate plus parts at cost? Yes. It is a labor rate plus parts at cost. The Vanpool maintenance is administered by PART staff to coordinate with various external providers in a large geographic territory. Vanpool operations are point of origin to business locations. Our intent is to utilize a maintenance provider of regularly scheduled intervals for better maintenance management of federally funded Vanpool vehicle assets. 30. Other than the OEM and FTA standards are there any specific requirements from PART regarding the maintenance of the vehicles? Must follow the requirements in PART s Maintenance Plan at a minimum. Additional maintenance procedures will be accepted that are better than average procedures. This information can be included as part of your submittal for consideration, and included as a separate document if it is lengthy Insurance Requirements (page 25) - Please confirm that any combination of primary and umbrella liability insurance to meet the total limits required is acceptable.

6 At a minimum, the Service Provider must have the following insurance requirements as individually listed: 1. General Liability: $3,000,000 Single/ $5,000,000 General Aggregate; 2. Automobile: $5,000,000; 3. Worker s Compensation: NC State Minimum; and 4. Umbrella: $10,000, PART shall be given a Certificate of Insurance from the insuring company showing the insurance coverage and cost for each coverage. The standard ACCORD form does not include cost of coverage. Please confirm the standard Certificate of Insurance form is acceptable. Yes, acceptable Requirements and Certifications - Performance Bond Requirement (page 28) - During the term of this Contract, Contractor shall provide to PART a performance bond I the amount of six hundred thousand dollars ($600,000) to guarantee the faithful performance of all the terms and conditions of this contract. Please confirm that an annual renewable bond in the amount of $600,000 is acceptable. Yes, acceptable. 34. Fidelity Bond Requirement (page 28) During the term of this Contract, Contractor shall maintain and provide to PART a fidelity bond in the amount of two hundred fifty thousand dollars ($250,000) issued by and insurance company licensed to conduct business in North Carolina to insure that PART is held harmless against dishonesty or fraudulent acts of the employees of the Contractor. Please confirm that a Crime Insurance Policy is acceptable as a Fidelity Bond is no longer commercially available. The protection you are seeking is available through a Crime Policy. Accepted 35. Can you please confirm whether or not the following is included in the 50-page limit for the Qualifications Proposal: Attachments and/or support material as examples are not included in the 50 page limit a. The required Letter of Transmittal Is Included b. Information required by the RFP that is typically submitted as attachments to proposals, including the following: i. Evidence of good standing in North Carolina Statement included ii. Corporate resolution / commitment letter authorizing submittal Included iii. List of claims over $300,000 Included iv. Performance bond Not included Required attachment v. Insurance certificate showing the proposer meets PART s requirements Not included required attachment vi. Resumes of key staff (limited to 2 pages each, but do those 2-pages each count against the overall limit of 50 pages?) Yes. Included in page limit. Proposed General Manager and Maintenance Manager are two key positions that the PART Agency will specifically review for qualifications and review vii. Start-up schedule Included viii. Samples of daily, weekly and monthly operations reports from maintenance, safety, security, operations, administration, etc. Overview included. Additional support examples can be a separate attachment. Please note: Many of these required attachments will include multiple pages of required content.

7 c. Additional attachments not specifically required by the RFP, but that would provide more detail and/or clarification on concepts introduced in the proposal, such as brochures on proposed technology tools, further detail on proposed training and/or safety programs and samples of maintenance PMI checklists or would PART prefer that the proposers omit these types of attachments?) Include as a separate binder. We do want to see your details, but focus on the point values and the information we are seeking. 36) Section 7 Proposal Contents indicates that audited reports are not included in the page limitations; however, we could not locate any requirements for audited reports. Please clarify what proposers should be including to satisfy this requirement. Provide your agencies audited financial statements. This is a required attachment and does not count against your page limit 37) Please provide the current rates paid to the existing contractor for variable and fixed costs. Also, please indicate the total amount paid to the contractor for the last fiscal year. Previously detailed in response 38) We intend to hire as many of the existing employees as possible. In order for us to ensure that they make at least as much, or more than they do now, please provide a seniority list for the current employees for this contract, and indicate position, full time or part time, length of service, and current rate of pay. Attached as separate file 39) Page 33/66 under 7.2 Price Proposal: Please confirm our audited certified financial statements must be submitted as part of the Price Proposal and not in the Qualifications Proposal. Correct. Include as attachment and specify if this material is Proprietary on a sealed envelope. 40) Please provide copies of the last three (3) months of management reports from the Contractor. Attached as separate file 41) Please provide copies of the last twelve (12) months of invoices from the Contractor. Not included as a position that it conflicts with your submitted price proposals 42) Please provide a copy of the current contract for these services. Attached as separate file 43) Please provide detailed information for each route to help with blocking and scheduling. Please include deadhead hours and miles, number of buses currently used on each route, pull-out and return-to-yard times, etc. See Attached deadhead and monthly miles PDF 44) Please clarify the number of vehicles used in revenue service by day of week and peak service hours and number of buses in service at these times. Monday Friday Peak Service Vehicles 23 Vehicles Saturday Sunday Peak Service Vehicles 1 Vehicle

8 Monday Friday Non Peak Vehicles 12 Vehicles Saturday Sunday Non Peak Vehicles 1 Vehicle 45) Please provide/confirm the current revenue miles and hours; current deadhead miles and hours; and current total miles and hours for these services for the past 12 months. Revenue Miles FY17 992,739 Revenue Hours FY17 41,114 Deadhead Miles FY17 285,836 Deadhead Hours FY17 6,114 Does the Agency have any requirements regarding support vehicles? Type, number, age limit, fuel type. How many are currently being supplied by the contractor? PART does not have any requirement for type, number, age, limit, fuel type. Support vehicles are required by the Contractor to manage support services provided under this contract. Vehicles should be in good working condition and display highly professional representation. 46) During the transition, how many vehicles will be made available to the incoming contractor to perform training? Yes, same vehicles used in revenue purpose are also available for training purpose. Vehicles that are not scheduled for regular service, or already in for maintenance will be made available to the Contractor. 47) Page 20/66: Vehicle Spare Ratio states: Service Provider shall endeavor to provide a spare ratio of at least twenty (20) percent. Please confirm that PART is providing all revenue vehicles, including spare vehicles. PART provides all revenue vehicles including spare vehicles. 48) Which company is currently used for facility cleaning? Contractor is responsible for cleaning the facilities. Company name(s) of local cleaning service not available. 49) Please provide a listing of any liquidated damages charged or incentives earned over the past 12 months. Please clarify if the liquidated damages listed in the RFP differ from the current contract. Liquidated damages for missed trips for last 12 months - $ PART has not awarded any incentives. Same as current contract. 50) Page 58/66 of the RFP mentions "The agency's overall goal for DBE participation is 6.4%. A separate contract goal been established for this procurement." Please provide details of the DBE participation percentage required in this procurement.- Will be changed as part of Addendum 51) Please provide a list of the current DBE vendors. NA 52) Please provide the last 12 months history for major component replacement and repair for the Agency provided fleet. Attached as separate file

9 53) Which technologies are currently being used in the operation? TransLoc, Automatic Passenger Counters, SPX Genfare fare box, DR600, Luminator Destination Signs, Hanover displays, GE Interlogix and Soon cameras on vehicles 54) Are the current drivers/employees part of a labor union? If yes, please provide a copy of the current labor agreement and the contact name and number for the union representative. NO 55) How many revenue vehicles are anticipated to be operating from each facility? Greensboro 23 Winston Salem 16 56) Page 30/66 of the RFP, states "Identification of key personnel including but not limited to the proposed General Manager and Maintenance Manager," should the proposers also identify an Operations Manager and Training/Safety Manager, which are defined in the definition of Key Personnel on page 8/66 of the RFP? Two key personnel specifically evaluated under this proposal include General Manager and Maintenance Manager. Supervisory/Training and Safety should be included for the benefit of displaying your local management team. The local GM and Maintenance Manager will be subject to evaluation of performance by PART and subject to removal from the contract if operational and maintenance standards are not met. 57) Does the Agency have a vehicle replacement schedule that can be shared? Any new buses in the process of being procured for either replacement or expansion? Yes, PART has a five year Capital Plan adopted by the PART Board of Trustee s. There are 8 40 New Flyer buses being delivered in October 2017 that replaces the 8 35 Orion buses in the fleet. PART also has 2 cutaway vehicles scheduled for replacement in 2017/18. 58) Please provide information regarding the current benefits and co-pays for the current employees to include drivers and staff. Please include as many specifics as possible. Information previously provided 59) Please provide a list of the positions currently provided by the contractor for this operation. Please indicate whether these positions are 100% dedicated to this contract. General Manager (1) Operations Manager (1) Safety Manager (1) Maintenance Manager (1) Mechanic - 4 Shop Clerk -1 Utility 4 Supervisors/Dispatcher 4 Operator- Full Time (30) Operator Part Time (13) PART CTC Ticketing Agent All dedicated to this contract.

10 60) Please provide information on the Agency provided fleet to include engine type, fuel type, current odometer readings, and average miles operated per year. See attachment vehicle miles 61) Please describe plans for any changes to the volume of hours in the next 12 months. Starting on December 2, Saturday Service on Route 1, 2, 3 and two shuttles will be provided from 7am to 7pm each Saturday. It is anticipated that one additional route trip run will be added to Route 5 Amtrak Connector in May 2018 with the formal announcement of expansion train service for the Carolinian and Piedmont Amtrak service. 62) Are there any remaining warranties for the fleet or provided equipment? 2 Sprinters, New CTC facility systems and equipment, New 40 New Flyer buses. 63) At various times, state, federal, and local governments change laws, rules and regulations which require a company to increase the wages or benefits for the employees that will be employed under this contract. If such an event occurs during the term of the agreement, how will the agency respond for a request for increased compensation. For example, the recent Affordable Care Act legislation significantly affected the level and cost of medical coverage for employees. Since these events cannot be anticipated and the costs are so significant, we need to understand the risk associated with such laws, rules or regulations. The unknown federal and state regulations affect us all. We all have to react and adjust based on laws enacted by Legislation. Should specific federal and state requirements by implemented, open discussions are available for the identified negative impacts. Based on current laws at the time of this RFP there is nothing that is mandated by Federal and State laws that are not already known by all private and public business. 64) Please clarify any specifics required relating to phone and data lines needed. Number of lines, data line type (Cable, T-1, TDD, etc.). Provided in the PART owned facilities. Secure IT systems will need coordinated between PART IT and Contractor IT. The CTC facility Campus is provided by T-1 services for phone and Internet through fiber optic networks, and backup generator service. The Contractor is responsible for rent/leased space facility needs for all telephone, utilities under your own rental agreement. 65) Does the agency anticipate growth throughout the base term of the contract? Growth is dependent on funding. PART has expanded service levels this current fiscal year. Additional growth is expected for Route 5 with Federal/State expanded Amtrak Service. This is anticipated in May 2018 with one additional service run. PART is continuously seeking opportunities to expand service within available budgets. PART is also working directly with NCDOT to submit a project proposal to FHWA for the Business 40 road Mitigation. This opportunity for expanded service is potentially available for expanded services in and around the Winston-Salem urban area by November ) Please provide the expected PM schedule for the revenue vehicles. The vehicles are to have PM s every 6,000 miles.

11 67) Please provide detail on the total number of Van Pool vehicles, as well as, the number of miles driven each year per Van Pool vehicle. There are currently a total of 66 vehicles in the fleet. Mileage varies per vehicle based on the group that might be using the vehicle. Last year the entire fleets vehicle revenue miles were 485, ) Please provide the annual number of hours provided for Marketing & Promotional Events for the past three years. Calendar Year 2017: 97 Hours Calendar Year 2016: Hours Calendar Year 2015: Hours 69) Please provide detail on the fare collection dollar amount for the past 12 months. FY 17 $484,417 70) How often does the armored car service provider pick up fares? Daily 71) Should the contractor expect that the air lines and fluid lines will already be installed in the CTC maintenance facility? Yes. Included in the new construction 72) Please provide the type and model number of the fareboxes used, and the software used on the fareboxes in the vehicles. SPX Genfare Odessey Farebox, SPX Genfare Data System 7 v New Vault and GFI Management system being installed at the CTC maintenance facility. Two vaults with interconnected system management will be available at both maintenance/pull out facilities. 73) Does PART provide the Transloc system that is being used to track the buses, or does the current provider? If PART provides this technology, should it be assumed that PART will continue to provide it? PART provides the Transloc system for vehicle tracking and PART will continue to provide the Transloc service. 74) Is there downtime per route, if so, please provide hours of downtime per route? Is the downtime considered recovery time as defined in the revenue hour definition? No down time routes consist of straight runs and split shifts. 75) Please confirm the only pages requiring signatures are the pages numbered 43, 59, 60 and of the RFP. Confirmed as accurate. 76) Do all vehicles deadhead from either the Greensboro location or from the Winston Salem location to the start of their routes? Both. Reduction of deadhead miles and cost of fuel is the purpose behind two locations for the geographic coverage PART provides.

12 77) Does the Thomasville route 25 remain in Thomasville for the duration of the day, or does it deadhead back to the Greensboro location throughout the day? Does this route deadhead from Greensboro daily to start the day? PART does not operate a Route 25. The services provided under PART Express Route 9 in Davidson County do deadhead from their pull out location. 78) PART requests multiple sample forms and documents in our proposal response. Will these forms and documents count against the 50-page limit? The 50 page limits is a focal point of the areas that the contractor will be evaluated. Support documents and material as example of your best business practices should be included as a separate submittal for reference. Only one complete set of support material is requested, and will be reviewed as reference by proposal review committee members. 79) Due to the amount of information requested, can the page limit be extended to 80 pages? Previously described. Keep your official document for comparative review by the committee limited to 50 pages as described. 80) Please clarify what the authority is looking for in the request for: A description of the proposed weekly operating cycle. Weekly Summary reports for Operations, Maintenance, Safety /Training/Security. 81) Can you provide the current wages and benefits for all contractor staff? No. Previously explained 82) Can you provide current staffing for the organization? General Manager Operations Manager Safety Manager Maintenance Manager Mechanic - 4 Shop Clerk -1 Utility 4 Supervisors/Dispatcher 4 Operator- Full Time 30 Operator Part Time 13 PART CTC Ticketing Agent ) Does the current contractor supply additional Key Personnel beyond the General Manager and Maintenance Manager? YES. Supervisors, Safety/training, dispatchers, shop clerk, etc. 84) What positions need to be named in the proposal?

13 General Manager and Maintenance Manager at a minimum. Other supervisors on site, and Company Management personnel should be included if Contractor desires to promote your credentials for review. 85) Approximately what percentage of these employees work on average 30 or more hours per week? Key Personnel 100% 86) Can you provide the seniority list? Quantity per years of service included 87) Are there cameras currently on PART s revenue vehicles? YES 88) Section 5.15 states: The Service Provider shall supply all needed computer equipment, and peripherals and shall use software compatible with that used by PART. What is the software PART utilizes? SPX Genfare, Transloc Vehicle Tracking, Automatic Passenger Counters 89) What software does the current Contractor provide? Beacon, Dossier, Zonar 90) Can you provide a breakdown of the projected daily weekday and Saturday deadhead hours? See Attachment Deadhead and Revenue Hours Spreadsheet 91) Can you provide a breakdown of the projected daily weekday and Saturday revenue and deadhead miles by type of service (including Express, Shuttle and Amtrak)? See Attachment Deadhead and Monthly Miles 92) Can you provide a breakdown of deadhead hours by route? See Attachment Deadhead and Monthly Miles 93) Can you provide a listing of the office equipment (computers, copiers, printers, etc.) provided by PART, if any? CTA passenger facility has brand new computers provided. CTC site has brand new ShoreTel phones. Both facilities are networked via fiber optics for our entire campus. 94) Can you provide a listing of the janitorial, facility, or vehicle maintenance equipment provided by PART? Shop Scrubber, Rotary Lift, Pressure Washer -See Attached inventory List

14 95) How many and type of non-revenue support vehicles are provided by the current contractor? Maintenance Work Truck. 96) What is the separate DBE contract goal that has been established for this procurement? No DBE Goal for this Contract. DBE participation is a plus, and should be utilized if available. 97) Are there DBE forms we need to complete with our proposal? No 98) Can you provide a list of DBE vendors currently being utilized by both PART and the current Contractor? NA 99) What is the value of the current parts inventory? $85,000 $100, ) Can you provide a history of engine and transmission rebuilds for the PART provided fleet? See attachment vehicle miles 101 ) What was the mileage for the last engine rebuild? NA 102 ) Can you provide the current rates paid to the existing contractor? Answered earlier 103 ) Will we be able to use some portion of the facility during transition for interviewing and training? YES. 104 ) For the Coble Transportation Center (CTC), the Contractor is required to: Reimburse PART for utilities and inhabitant expense that are billed to the property owner; including but not limited to trash collection, electrical at buildings, natural gas at buildings, landscape maintenance, IT management, telecommunications. Can you provide an annual history for these costs or an estimated annual cost for these expenses? PART began operation of this facility in July Below are existing expenses for the past 60 days. Expense related to utilities for the maintenance facility have not been active. Maintenance facility is complete and available to the contractor September Below are existing utility expense for the CTC Passenger facility: Garbage/Recycle dumpsters - $ monthly (fixed) Duke Energy - $ monthly payment for June (varies)

15 City of Greensboro Water $ monthly (varies) IT Support / Network $ monthly (fixed) Telephone/Internet $ monthly (varies) PART pays the electrical expense for surface/parking lot/perimeter lighting. The associated expenses related to the maintenance efacility 105 ) What are the annual averages of the utility costs for the building, if we are responsible for utility costs? Detailed in the previous question 106 ) Can you provide the projected AM daily pull-outs and the PM daily pull-outs? 23 AM and 23 PM Max. Vehicles 107 ) Are there Supervisor and Dispatcher coverage requirements? Yes Anytime Buses are in Revenue Service 108 ) Can you provide the current mileages for each vehicle in PART s fleet? See Attachment Vehicle Miles 109 ) We understand PART will receive eight new buses in August. Of the vehicle list provided in the RFP, which buses will be retired when the new buses will be delivered? The eight 35 Orion 2005 buses are schedule for replacement. 110 ) Under Section 4.3, is October 12, 2017 the estimated Notice to proceed to start transition activities? Yes. Per our RFP schedule the PART Board of Trustee s will be requested to consider a contract award to the recommended contractor at their October 11, 2017 meeting. Following that action of the governing board a Notice to Proceed will be provided with a contract of service begin date of December 1, ) Due to the anticipated changing regulations related to the Affordable Care Act and/or its potential replacement and the unknown costs associated with compliance, it is difficult to forecast future costs. Will a cost adjustment be allowed under the contract to compensate for significant changes to comply with the ACA or its replacement? Negotiations will be available if significant Federal and State laws impact the existing business practices, and negatively impacts the quality of service provide to local employees working to support PART Express. Administrative and Legal reviews may be requested of the Contractor to substantially support request for rate increases. Any support material not available for review may prevent the request for rate changes to be accepted. 112 ) Where is the current contractor leasing the western facility? Will this facility be available? 3640 Reed Winston Salem, NC Yes The facility would be available. The contractor is responsible for negotiations and rental of this facility with the landlord, or identification of a different facility that best serves the operating pull out and maintenance needs of the western portion of our geographic service territory. 113 ) Need to requests time extension in order to properly identify an operating facility.

16 Not granted. PART released this notice on July 10, The need to identify a facility was clearly stated as a condition. There are real estate resources available for consideration, and the Contractor has had eight weeks to investigate options under this solicitation process. 114 ) How many vehicles are envisioned being maintained and stored at this facility? Greensboro 23 Winston Salem ) Can you identify where the current contractor is storing and maintaining the PART fleet? PART fleet is being stored at the previous PART HUB 602 S. Regional Road Greensboro, NC. Vehicles are also being maintained at the Contractor rented facility located at 3640 Reed Street Winston Salem, NC. Beginning in September 2017 the vehicles presently stored at 602 S. Regional Rd. Will be transitioned to the CTC Maintenance Facility. 116 ) Who pays for the fuel for support vehicles? Contractor 117 ) Can you provide service hours on Saturday? 7:00AM to 7:00 PM 118 ) Can you provide more information on the current pension plan and any type of 401k plan or employer contribution? Previous response provided. 119 ) Can you provide more detail of contractor s responsibility for cleaning and maintaining the bus stop/shelter? PART maintains bus stops, shelters and Park and Ride Lots. The contractor is responsible for cleaning and maintaining the CTC site, and PART Express fleet vehicles. 120 ) How many vehicles will be made available for training during the transition? All vehicles that are not needed for daily revenue service, or vehicles presently under maintenance procedures can be utilized for training. Insurance coverage will need to be supplied.