CENTRAL PROCESSING UNIT. Technical Empanelment of Printers for various printing jobs of the Bank INDEX

Transcription

1 CENTRAL PROCESSING UNIT Technical Empanelment of Printers for various printing jobs of the Bank Tender ref: IDBI/CPU/TN/2016/25 Submission of Applications Opening Date: - Closing Date: - July 14, 2016, from A.M. August 04, 2016, till 5.00 P.M. Opening of Applications received: August 12, 2016, A.M. INDEX Sr. No. Particulars Page No. 1 Index 1 2 News paper Advertisement 2 3 Tender Details & process 3 4 Application of Tender. (Annexure I) 6 5 Prequalification Criteria- Offset (Annexure II) 9 6 Prequalification Criteria- Variable Data Printing (VDP) (Annexure III) 11 7 Prequalification Criteria- VDP for Customer Statements (Annexure IV ) 13 8 Terms and Conditions of Contract (Annexure V) 15 9 Service Level Agreement Deed of Indemnity cum Undertaking Empanelment Form (Annexure VI) Form Page 1 of 41

2 News Paper Advertisement Page 2 of 41

3 IDBI Bank Ltd, Central Processing Unit Tender Notice, Ref No: IDBI/CPU/TN/2016/25 Empanelment of Printers for Pre-printed Stationery items of the Bank IDBI Bank Limited (IDBI Bank/Bank) proposes to prepare a panel of Printers for providing various printing services to the Bank. Sealed Tenders are invited from eligible Printers for Empanelment of Printers for various printing jobs including offset printing, variable data printing (VDP), statements printing etc. brief details of which is given in Annex- II, III, IV respectively. Interested Printers may download the details of the tender document from the Bank s website and submit the same by dropping in the tender box kept for this purpose at Sarju House, 7 th Floor, Plot No. 90, Street No. 15, Road No. 7, Off Central Road, MIDC, Andheri (E), Mumbai , on or before 5:00 P.M. on August 04, The tender opening date is proposed on August 12, 2016 at A.M. Tenders received by Courier/Post will not be accepted and will be rejected. Tenders not satisfying the procedure prescribed in the tender document will be treated as invalid and rejected summarily. Further, the Bank reserves the right to accept or reject any or all offers without assigning any reason thereof. The decision of IDBI Bank in this regard shall be final, conclusive and binding on all the Printers. For further details/clarifications please contact: VDP/Offset Printing Shraddha Masurekar, shraddha.masurekar@idbi.co.in Account Statement Printing Shri Anoop Jaiswal anoop.jaiswal@idbi.co.in Shri Prasant Kumar Das , IDBI Bank Ltd. CPU, Sarju House, Plot No. 90, Street No 15, Road No. 7, Off Central Road MIDC, Andheri (East), Mumbai , Page 3 of 41

4 PROCEDURE FOR SUBMITTING TENDER DOCUMENT Technical Empanelment of Printers for various printing jobs of the Bank Procedure: 1. Sealed Tenders along with all other documents should be submitted in a cover duly super scribed with the words Tender for Empanelment of Printers for various printing jobs. <<Printer Company Name>> and should contain the followings: a. Annexure I (Tender Application duly filled and signed on letter head of the Printer) b. Duly signed copy of all pre-qualification criteria (Annexure-II/III/IV) and the relevant Annexure for which the Printer is applying to be empanelled with the Bank, confirming that the Printer fulfills all the criteria as mentioned therein. c. Signed copy of Terms & Conditions (Annexure-V), accepting all the terms & conditions mentioned thereon unconditionally. d. Duly signed copy of Empanelment Form (Annexure -VI) thereby agreeing to abide by the Terms and Conditions contained therein. All the documents should be signed by a person or persons duly authorized to bind the Printer to this Tender Document. Certified copy of authority letter, power of attorney, board resolution etc. should be enclosed wherever applicable. The person or persons signing this Tender Document shall initial all pages of this Tender Document, Please refer the Annexure VII for checklist of the conditions to be complied with while submitting the applications. The sealed cover containing the Tender shall be addressed to the Deputy General Manager (Tenders), Sarju House, 7 th floor, Plot No. 90, Street No. 15, Road No. 7, Off Central Road, MIDC, Andheri (E), Mumbai Tender application should be dropped in Tender box kept for the purpose on 7 th floor of above office in person on or before 5 P.M. on August 04, Tenders received by India Post/ Courier will not be accepted. Any Tenders received by the Bank after the deadline for submission of Tenders prescribed by the Bank will be summarily rejected and returned unopened to the Printer. The Bank reserves the right for carrying out amendments/ modification/changes including any addendum to this Tender document. All Printers shall be notified of the amendment in writing by or fax or post, or the same may be hosted on IDBI Bank s website ( and all such amendment (s) shall be binding on the Printers. The Bidder shall bear all costs associated with or incidental to the preparation and submission of the Tender and the Bank will in no case be held responsible or liable for these costs, regardless of the conduct or outcome of the tendering process. Page 4 of 41

5 Tenders shall be opened at A.M. on August 12, 2016 at IDBI Bank, CPU, Sarju House, Plot No. 90, Street No. 15, Road No. 7, Off Central Road, MIDC, Andheri (E) Mumbai for evaluation of the documents submitted by the Printers. --- x --- Page 5 of 41

6 The Deputy General Manager, IDBI Bank Ltd Central Processing Unit. Sarju House, Plot No. 90, Street No. 15, Road No. 7, Off Central Road, MIDC, Andheri (E), Mumbai Dear Sir, (On the Letter Head of the Printer) Annexure I Application for Tender Technical Empanelment of Printers for various printing jobs of the Bank Tender No:- IDBI/CPU/TN/2016/25 1. Having read and examined all instructions, forms, terms, specifications, annexure in this Tender Document and after carefully studying the same and also having understood the implications, we hereby convey our absolute and unconditional acceptance to the same and also apply/offer ourselves for empanelment of us as Printer in conformity with your requirements and the terms and conditions set for the same. 2. We confirm that we fulfill all the qualification criteria laid down herein to be emplaned as a Printer and we have necessary statutory permissions in place for undertaking and providing the printing services to the Bank. 3. We agree to abide by this Tender as amended from time to time and it shall remain binding on us. 4. We note that IDBI Bank Ltd reserve the right to a. Not to empanel the Printer whose Tender is not as per requirement and / or rejected by IDBI Bank due to any reason whatsoever. b. Reject any and/or all offers without assigning any reasons thereof. c. Offer the same type of services to more than one printer. We are also aware that the decision of IDBI Bank Ltd shall be final, conclusive and binding on us. Page 6 of 41

7 5. We declare that we have never been involved in providing services to any anti social groups/out lawed organization and / or we have never been involved in any kind of fraud/legal cases arises out of fraud/illegal cases. 6. We are enclosing the Pre Qualification Criteria and Terms and Conditions of the tender (Annexure II, III, IV and V respectively) duly signed by authorized representative of our firm/ company. 7. We declare that neither we nor any of our employees/directors have been barred from providing the services as contemplated herein nor are we blacklisted by any public sector banks, statutory or regulatory or investigative agencies in India or abroad. 8. We further declare that no legal proceeding(s) has/have been initiated and/or pending or threatened against us which shall affect our ability to provide the printing services that may be assigned by the Bank to us and no inquiry or investigation is pending or threatened against us from any statutory regulatory and / or investigation agency. 9. We declare that the above information furnished by us is true and correct and also confirm that in case of our empanelment with the Bank, we shall abide by the terms and conditions stipulated by the Bank regulating such empanelment. 10. The details of our Firm/Establishment are as follows: Srl Particulars Details 1 Name of the Firm/Establishment: Address: Administrative/Regd. Office: [ ] Owned/ [ ] Leased (if on lease please mention the period...) Print Shop: [ ] Owned/ [ ] Leased (if on lease please mention the period...) For multiple locations enclose separate list of address along with contact nos. Page 7 of 41

8 Constitution: Proprietorship, Partnership, Company etc. Date of Establishment: (submit necessary proof) / / In the business since: (submit necessary proof) / / Applying for : 1. Offset Stationery printing [ ] 2. Variable Data Printing [ ] 3. Statement Printing [ ] Signature of the authorized person Name of the signatory (in block capital letters) Seal of the Printer: Date: Page 8 of 41

9 Annexure II Pre Qualification Criteria Offset Stationery Printing Track record Application Money Printing locations Printer requirements Language Support Designing / Mail Merging capacities Clientele List Volume of Business Previously terminated/debarred from IDBI Bank Binding Facilities The Printer should be in business of printing for at least three years with good track record and capability to handle large volumes. The Printer should submit Non Refundable Application money of Rs.1,000/- by way of Demand Draft/Pay Order in favour of IDBI BANK LTD payable at Mumbai. No tender shall be considered unless the Application money is deposited. The location should be invariably in Mumbai/ Navi Mumbai/ Thane (Distance for Thane locations from Mumbai CPU should not exceed 60 kms) and preferably also having operations at New Delhi, Kolkata and Chennai. Web offset printing, four color printing, sheet fed printing in four color and binding (centre pinned and perfect binding), Printers with less than 4 colour offset printing are not eligible for empanelment/apply under this tender. Printers should have facility of typesetting in English, Hindi and preferably other regional languages. The printers must have Akruti XP of Cyberspace Multimedia Ltd. to facilitate typesetting/ printing of Hindi version provided by Bank. The printer should have excellent designing capabilities using computer software and good photographic/graphic resources for producing high quality design concepts, colour schemes, layouts for superior quality production. Printer should have provided in past (and preferably must also be providing at present), the similar printing services to Banks, Financial Institutions, Insurance Companies, Corporate etc. The clientele list should include at least 5 clients, out of which 3 clients should have presence in PAN India. The volume of business should be of at least Rs.20 lakhs per year from offset printing in last 2 years with good track record. Minimum two certificates (One must be from any bank) from Banks, Financial Institutions, Insurance Companies, Corporate etc. should be enclosed with tender applications. The Printer who was awarded printing contract in the past by IDBI Bank Ltd but the contract was terminated during its service period due to unsatisfactory performance or the printer not accepting printing order at approved rates, will not be considered/empanelled. The Printer should have in-house facilities for perfect binding of the consignment wherever required. Perfect binding shall mean binding which, at the sole discretion of the Bank, meets the quality standards / Page 9 of 41

10 Storage of printed materials Dispatches Infrastructure Sub Contracting requirements set and communicated by IDBI Bank to the Printer from time to time. Self Certification should be enclosed for above The Printer will be required to print and store the materials at their premises solely at their own cost and risk. The Printer will be required to dispatch the printed materials at the addresses provided by the Bank in accordance with the orders that will be released by the Bank. The Balance of printed material will be held in Printer s custody at Printer s own cost and responsibility. The Printer will be required to print and keep ready the entire quantity for which the Bank places an order with the Printer. However, the Bank may require the Printer to dispatch the printed material in smaller lots, at same or different locations at same or different time, as may be instructed by the Bank from time to time. Bills will be settled on the basis of dispatches made and the same being received by the branches/addresses specified by the Bank and not on the basis of quantity printed. Further, no advance will be paid to the Printers. The Printer should be carrying on the printing activity in its self owned premises/in the premises granted on lease for considerably long period. In case of leased premises, the lease period shall cover the period of the contract granted to the Printer for carrying out the printing services contemplated herein. The Printer should have internet connection, telephone, cell phone, fax, IDs and any other latest modern communication facility along with adequate data storage capacity. No sub-contracting in whatever nature shall be permitted. We have read the above mentioned criteria and accept the same unconditionally. Signature of the authorized person Name of the signatory (in block capital letters) Seal of the Printer: Date: Page 10 of 41

11 Annexure III Pre Qualification Criteria Variable Data Printing (VDP) Track record Application Money Printing locations Printer requirements Language Support Designing / Mail Merging capacities Clientele List Volume of Business Previously terminated/debarred from IDBI Bank Storage of printed materials The Printer should be in business of printing for at least three years with good track record and capability to handle large volumes. The Printer should submit a Non Refundable Application money of Rs.1,000/- by way of Demand Draft/Pay Order in favour of IDBI BANK LTD payable at Mumbai. No tender shall be considered unless the Application money is deposited. The location should be invariably in Mumbai/Navi Mumbai/ Thane (Distance for Thane locations from Mumbai CPU should not exceed 60 kms) and preferably also at New Delhi, Kolkata and Chennai. Web offset/sheet Fed printing and VDP printing facility on normal letters/envelopes as well as in Inland letter format. Printers should have facility of typesetting in English and all Indian regional languages especially in Hindi. The printers must have Akruti XP of Cyberspace Multimedia Ltd. to facilitate typesetting/ printing of Hindi version provided by Bank. The printer should have excellent software management team required for VDP activity/ mail merging of database in addition to excellent designing capabilities using computer software and good photographic/graphic resources for producing high quality design concepts, colour schemes, layouts for superior quality production. Printer should have provided in past (and preferably must also be providing at present), the similar printing servicers to Banks, Financial Institutions, Insurance Companies, Corporate etc. The clientele list should include at least 3 clients, out of which 2 clients should have presence in PAN India. The volume of business should be of at least Rs.10 lakhs per year from VDP in last 2 years with good track record. Minimum two Certificates (One must be from any bank) confirming the satisfactory services from Banks, Financial Institutions, Insurance Companies, Corporate etc. should be enclosed with tender applications. The Printer who was awarded printing contract in the past by IDBI Bank Ltd but the contract was terminated during its tenor of service due to unsatisfactory performance or the printer who has not accepted printing order at approved rates will not be considered/empanelled. The Printer will be required to print and store the materials at their premises solely at their own cost and risk. The Printer will be required to dispatch the printed materials at the addresses provided by the Bank in accordance with the orders that will be released by the Bank. The Balance of printed material will be held in printer s custody at printer s own cost and responsibility. Page 11 of 41

12 Dispatches Infrastructure Sub Contracting The Printer will be required to print and keep ready the entire quantity for which the Bank places an order with the Printer. However, the Bank may require the Printer to dispatch the printed material in smaller lots, at same or different locations at same or different time, as may be instructed by the Bank from time to time. Bills will be settled on the basis of dispatches made and the same being received by the branches/customers and not on the basis of quantity printed. Further, no advance will be paid to the Printers. The Printer should be carrying on the printing activity in its self owned premises/in the premises granted on lease for considerably long period. In case of leased premises, the lease period shall cover the period of the contract granted to the Printer for carrying out the printing services contemplated herein. The Printer should have internet connection, telephone, cell phone, fax, IDs and any other latest modern communication facility along with adequate data storage capacity. No sub-contracting in whatever nature shall be permitted. We have read the above mentioned criteria and accept the same unconditionally. Signature of the authorized person Name of the signatory (in block capital letters) Seal of the Printer: Date: Page 12 of 41

13 Annexure IV Pre Qualification Criteria Variable Data Printing for Customer Statements Track record Application Money Printing locations Printer requirements Language Support Designing / Mail Merging capacities Clientele List Volume of Business Previously terminated/debarred from IDBI Bank Stuffing & Pasting Storage of printed The Printer should be in business of printing for at least three years with good track record and capability to handle large volumes. The Printer should submit a Non Refundable Application money of Rs.1,000/- by way of Demand Draft/Pay Order in favour of IDBI BANK LTD payable at Mumbai. No tender shall be considered unless the Application money is so deposited. The location should be invariably in Mumbai / Navi Mumbai/ Thane (Distance for Thane locations from Mumbai CPU should not exceed 60 kms) and preferably also at New Delhi, Kolkata and Chennai. Web offset/sheet Fed printing, High Volume VDP printing facility on normal letters as well as in Inland letter format. Printers should have facility of typesetting in English and all Indian regional languages especially in Hindi The printers must have Akruti XP of Cyberspace Multimedia Ltd. to facilitate typesetting/ printing of Hindi version provided by Bank. The printer should have excellent software management team required for VDP activity/ mail merging of database in addition to excellent designing capabilities using computer software and good photographic/graphic resources for producing high quality design concepts, colour schemes, layouts for superior quality production. Printer should have provided in past (and preferably must also be providing at present), the similar printing services to Banks, Financial Institutions, Insurance Companies, Corporate etc. The volume of business should be of at least Rs.10 lakh Per Year from printing of Account statements in last 2 years with good track record. Minimum three Certificates (One must be from any bank) confirming satisfactory services from Banks, Financial Institutions, Insurance Companies, Corporate etc. should be enclosed with tender applications. The Printer who was awarded printing contract in the past by IDBI Bank Ltd but the contract was terminated during its tenor of service due to unsatisfactory performance or the printer has not accepted printing order at approved rates will not be considered /empanelled. The printer would be required to stuff the letters printed into envelopes and paste the envelopes. In case of Inland letters, they need to be perforated, pasted and prepared as per Postal guidelines. The Printer will be required to print and store the materials at their Page 13 of 41

14 materials Dispatches Infrastructure Sub Contracting premises solely at their own cost and risk. The Printer will be required to dispatch the printed materials to the addresses provided by the Bank in accordance with the orders that will be released by the Bank. The Balance of printed material will be held in printer s custody at printer s own cost and responsibility. The Printer will be required to print and keep ready the entire quantity for which the Bank places an order with the Printer. However, the Bank may require the Printer to dispatch the printed material in smaller lots, at same or different locations at same or different time, as may be instructed by the Bank from time to time. Bills will be settled on the basis of dispatches made and the same being received by the branches/customers and not on the basis of quantity printed. Further, no advance will be paid to the Printers. The Printer should be carrying on the printing activity in its self owned premises/in the premises granted on lease for considerably long period. In case of leased premises, the lease period shall cover the period of the contract granted to the Printer for carrying out the printing services contemplated herein. The Printer should have internet connection, telephone, cell phone, fax, IDs and any other latest modern communication facility along with adequate data storage capacity. No sub-contracting in whatever nature shall be permitted. We have read the above mentioned criteria and accept the same unconditionally. Signature of the authorized person Name of the signatory (in block capital letters) Seal of the Printer: Date: Page 14 of 41

15 Annexure V Terms and Conditions of the Contract 1. The Printer should have establishment invariably in Mumbai/Navi Mumbai/Thane (Distance for Thane locations from CPU, Mumbai should not exceed 60 kms); and preferably also having operations at New Delhi, Kolkata and Chennai. 2. The tenure of empanelment will be for 3 years from the date of empanelment. IDBI Bank reserves the right to extend, reduce and cancel the tenure of empanelment as per the performance of Printer. IDBI Bank also reserves the right to empanel more Printers and remove any/all Printer from empanelment in the intervening period. IDBI Bank will also have the right to change the basic eligibility criteria at any time and also re-evaluate existing empanelled Printers in between. 3. The Printer should have internet connection, telephone, cell phone, ids and any other latest modern communication facility along with adequate data storage capacity. 4. The Printer will be required to print and store the material at their premises and at their cost. Printer will be required to dispatch to Bank Branches as per orders that will be released by the Bank. The Balance of printed material will be held in printer s custody at printer s cost and responsibility. 5. Printer would be empanelled on a non-exclusive basis and the Bank may empanel more than one printer for providing similar kind of printing services to the Bank. Further, the Bank, at its sole discretion, may at any time without assigning any reason remove the name of the empanelled Printer from its panel. 6. Empanelment does not confer any right to claim work from the Bank. The Bank reserves the right to call or to seek quotation rates from any/some or all of the empanelled Printers for any activity. 7. Empanelment of Printer in the Bank s panel of approved printers does not amount to employment of the Printer or any of its personnel or confer any right for an employment in Bank and the Bank shall be free assign to printing work to any other printer as per its choice. Page 15 of 41

16 8. Empanelment on the Bank s panel does not entitle to any benefits from the Bank except the prices will be paid by the Bank to the Printer in accordance with the printing order that Bank may place with the Printer. 9. Empanelment does not confer the right to use Bank's name or symbol or logo, data without the written permission of the Bank or in accordance with the orders that may be placed by the Bank with Printer. 10. IDBI Bank shall seek rate quotations from the empanelled Printers for various items sought to be printed by IDBI Bank. Such rate should be inclusive of all cost except VAT/GST. Any additional amount as tax, duty or cost (including Octroi) will not be admissible and shall be borne by the Printers. 11. IDBI Bank shall seek rate quotations from the empanelled Printers for various stationeries to be printed. The volume of such stationeries to be printed will be based on as and when the need arise. The printers shouldn t refrain themselves from submitting their quotes stating reason as low volume or any other reason that may affect the tendering process. Submission of quotation and participation in the tender process is expected by the empanelled printers. 12. The Printer shall confirm in the price quotation that the quoted cost is the composite cost inclusive of all costs including but not limited to designing, printing, packing & delivery and storage facilities etc. Further, the Printer shall not claim any amount over and above the price quoted by it whatsoever including any amount on account of Octroi, LBT charges, all other taxes (except VAT/GST). 13. IDBI Bank reserves the right to reject any/all quotation(s) for any/all items received from the Printers and to resort to Reverse Auction. IDBI Bank may at its sole discretion decide to not to invite any Printer for such Reverse Auction. Decision of the Bank shall be final, conclusive and binding on the Printers. 14. Printers invited for Reverse Auction will be apprised and trained on the Reverse Auction process free of cost, by IDBI Bank before the actual bidding process. The exact date and time of the Reverse Auction will be intimated to the short-listed printers. No travel/conveyance expenses for training or for participating in Reverse Auction will be paid/reimbursed by IDBI Bank Page 16 of 41

17 15. Dispatches to the CPU will be at printer s cost and the Bank will not reimburse any charges for such dispatches. The printer need to bear the charges for loading unloading for the dispatches made to CPU. In respect of dispatches other than CPU, the courier agents appointed by the Bank will pick-up the consignment from printer s premises. The Bank will settle the bills of couriers directly and printers shall submit relevant documents copies/consignment details along with the bill. 16. IDBI Bank reserves the right to offer the same activity to more than one Printer at a time or as it deem fit. 17. IDBI Bank does not bind itself to accept the lowest or any tender and reserves the right to reject all or any quotations or cancel the Tender without assigning any reason whatsoever. IDBI Bank also reserves the right to re-issue the Tender without the Printers having the right to object against the re-issue. 18. IDBI Bank may allot the work to more than one Printer on L-1/ negotiated rates and in such case the total quantum of work shall be divided amongst the Printers as per requirement and at the sole discretion of IDBI Bank. In case more than one required Printer opts for working on L-1 / negotiated rates, the required number of Printers shall be selected on the basis of selection criteria decided by IDBI Bank and in such case decision of IDBI bank shall be final and binding on the Printers. 19. In case, successful Printer(s) do/does not perform as per requirement, IDBI bank reserves the right to offer the same work to any other Printer or call for complete new quotations from the empanelled Printers. 20. The printer shall be responsible for inferior quality/ bad printing / not matching specification given to them at the time of calling quotation and shall be liable to compensate IDBI Bank Ltd. for the losses incurred as may be decided by the IDBI Bank Ltd. Compensation if any may be recovered from the bills/security Deposit of the Printer. 21. In case of non-acceptability of the printing material due to bad printing/inferior quality printing not matching specification given to the printers at the time of calling quotation, the Printer shall be liable to repeat the work to the satisfaction of the IDBI Bank, without any extra cost/payment/compensation etc. Any decision taken by the Bank as regards the acceptability of the printing material supplied to the Bank shall be final, conclusive and binding on the Printer. Page 17 of 41

18 22. IDBI Bank shall issue offer letters to the selected empanelled Printer(s). The said selected Printer(s) shall be required to accept the offer letter within 7 days from the date of its issuance. Failure to accept the offer within this period will result in cancellation of the order. Upon acceptance of the offer letter, the successful Printer(s) shall be required to enter in to an agreement with the Bank within 10 days of the acceptance of the offer letter. 23. No escalation in rates on any account will be permitted during the contract period. No increase in cost will be considered for any reason unless there is a major change in number of pages/ specifications. Any such decision will need to be taken mutually. 24. All admissible taxes and levies shall be deducted at source as per the applicable laws at the time of settlement of bills unless the Printer produces the certificates to the contrary from the Income Tax authorities. 25. Conditional tenders, which stipulate conditions, contrary to the conditions given in the tender document, will be summarily rejected. 26. Printers shall be required to pack the printed articles in appropriate packaging medium suitable for delivery through courier/ post and place address labels of destination appropriately. No additional payment will be made for packaging. Insurance charges if any, for transporting printed items ordered by the Bank shall be borne by the Printer. It shall be the sole responsibility of the Printer till the printed articles are delivered to IDBI Bank in proper and good condition. IDBI Bank shall not be liable for any damages caused to the materials ordered for supply in case of any accident or other incidents whatsoever. 27. In case of delivery address is located other than the places situated in CPU Mumbai; the Bank s appointed courier agents will pick-up the consignments from Printer s premises. The Bank will settle the bills of couriers directly and printer shall give relevant document copies along with the bill. 28. The Printer shall arrange to collect Art work/cds from office of IDBI Bank Ltd (time to be decided by IDBI Bank Ltd) at their own expenses. Printer should be required to maintain storage device (CD, Pendrive, external hard disk etc.) in order to collect the data required to be printed. 29. The Bank follows the practice of printing the required quantity in one lot but dispatches to the branches in small quantity. Bills should be raised based on dispatches made to the Page 18 of 41

19 branches and not on the basis of quantity printed. Consolidated bills should be raised for all deliveries in a month and will be settled subsequently. No advance will be paid. 30. In the event of any default or failure in printing/timely delivery or maintaining quality, IDBI Bank Ltd. reserves the right to take any necessary action including, inter alia, deducting any amount as a penalty from the amounts due to the Printer and also the Bank may terminate the contract with such Printer without giving any notice. 31. The Bank reserves the right to reject any and or all offered rate without assigning any reason. 32. The Bank reserves the right to terminate the contract / terminate the empanelment at any time during the tenor of the contract period without assigning any reason thereof. In case of deficiency of services, Bank reserves the right to terminate the contract with 15 days notice period. 33. IDBI BANK shall have the liberty to depute at any time on any working day during the service provider s working hours, its officials, representatives from regulators and/or consultants to inspect and audit the printing facility, IDBI BANK's information and Records in the service provider s possession. 34. No advance will be paid for carrying out any type of job/activities. 35. IDBI Bank reserves the right to benchmark the rates to be offered for any items to be printed. IDBI Bank also reserves the right to resort to reverse auction to finalize the rates to be fixed for any of the item respectively and for future items. Decision of IDBI Bank in this regard would be final. 36. Payments shall be made by electronic mode only. It is advisable that the selected Printer may open an account with IDBI Bank & same should be mentioned on the invoices. Otherwise, the Printer may provide the required details of their other Bank account to IDBI Bank for electronic mode (NEFT/RTGS) payments. 37. The Printer shall inform the Bank by and other mode as decide by the Bank about the dispatch of the printed material within a period of 24 hours from its dispatch in the format as decided by the Bank from time to time IDBI Bank reserves the right to demand more information/documents/ clarification subsequent to opening of tender documents. Printer(s) who fail to furnish the same in stipulated time-frame may not be considered/ debarred at the sole discretion of Bank. Page 19 of 41

20 39. All information provided by the Bank to the Printer or its staff or agents should be treated as confidential and they should not use, divulge or disclose such information to any other person or party other than as permitted or required for the performance of service. 40. The Printer shall not misuse the logo, letter head and other stationery provided or printed in the name of the Bank. The Printer shall destroy all excess stationery/ letterhead on termination of this contract. Printer shall also furnish a certificate to that effect. 41. Printing of any of the stationeries may be started after approval of sample. Printer shall provide samples on as well as physical samples to Bank Officials. 42. Sub-contracting the jobs assigned will not be permissible. In case it has to be subcontracted prior written permission of IDBI Bank must be taken. 43. The Printer shall be responsible for recruitment & managing requisite manpower for undertaking the jobs given to them. IDBI Bank will not be responsible/ liable for any issues/ litigation in this regard. 44. Any legal disputes will be subject to Mumbai jurisdiction only. 45. Mere signing of this document or mere empanelment of Vendors in the list of Vendors of IDBI Bank do not give any right to the Vendors to demand the assignments / work of Printing & Personalization of Security Stationery Items. We have read the above terms and conditions and accept the same unconditionally. Signature of the authorized person Name of the signatory (in block capital letters) Seal of the Printer: Date: Page 20 of 41

21 SERVICE LEVEL AGREEMENT Tender ref: IDBI/CPU/TN/2016/25 BETWEEN THIS AGREEMENT made and entered at Mumbai on this... day of IDBI Bank Limited, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a company within the meaning of Section 2 (20) of the Companies Act, 2013 and a banking company within the meaning of Section 5(C) of the Banking Regulation Act 1949, and having its Registered Office at IDBI Tower, World Trade Center Complex, Cuffe Parade, Mumbai and its Central Processing Unit (CPU) at Sarju House, Plot No 90, Road No.7, Street No.15, Off Central Road, MIDC, Andheri, Mumbai (hereinafter referred to as "IDBI Bank, which expression shall, unless repugnant to context and meaning hereof, mean and include its successors and assigns) ON THE ONE PART ; AND.. a proprietorship/partnership firm / company registered under the Indian Companies Act 1956 and having its Registered Office at.(hereinafter referred to as Service Provider, which expression shall unless repugnant to the context or meaning hereof shall deem to include its successors and assigns) on the OTHER PART; IDBI Bank and Service Provider are hereinafter collectively referred to as the Parties and individually as the Party, as the context may require. WHEREAS: 1. IDBI Bank is in the business of banking and desires to outsource its various printing jobs including offset, variable data printing (VDP), statements printing of stationery etc. and for the said purpose, IDBI Bank vide, its Tender Notice No. IDBI/CPU/TN/2016/25 dated July 14, 2016 had invited tenders from eligible Printers for including their name on IDBI Bank s panel of printers to perform the printing activities mentioned therein. Page 21 of 41

22 2. The Service Provider is in the business of printing amongst other activities and pursuant to the Tender Notice, the Service Provider had submitted its tender for including its name on the IDBI Bank s panel of printers for Offset Stationery Printing, Variable Data Printing, and Customer account statement printing for IDBI Bank. The Service Provider had represented to IDBI Bank that it has all the qualification for Offset Stationery Printing and Variable Data Printing and all other necessary statutory permissions, requisite expertise, resources and skilled personnel for performing the activities/scope of work as envisaged in the Tender Notice and also as per Good Industry Practice. 3. IDBI Bank relying upon the representations and warranties made by the Service Provider, positively considered the tender application submitted by the Service Provider and agreed to include his/her/its name in IDBI Bank s panel of printers, for availing the printing facility as mentioned in Service Provider s tender. 4. The Service Provider agrees to perform the work of printing for any Order that is placed with it, in the manner as prescribed herein or that may be prescribed from time to time (the Services). 5. IDBI Bank and the Service Provider agree that the following terms will apply to any Order placed by IDBI Bank with the Service Provider. In the said premises, the Parties hereby enter into this Agreement to provide the Service(s), on the terms and conditions appearing hereinafter. 1. DEFINITIONS In this Agreement, the following terms shall have the following meanings and shall be interpreted accordingly: Agreement means this agreement, all documents attached hereto, Tender Notice, signed Tender Copy/quotation and any Order placed by IDBI Bank (along with the terms and conditions of such Order), as amended from time to time. Page 22 of 41

23 Applicable laws means, with respect to any Person all laws, statues, treaties, rules, regulations, determinations, orders, notification, writs, processes, decrees, injunctions, judgments, or awards of an arbitrator, a court or any other governmental authority and all governmental authorisations binding upon or applicable to such Person or to any of its properties or asset. "Confidential Information" means, (i) intellectual property information and information relating to Intellectual Property Rights; (ii) technical or business information or material not covered in (i); (iii) proprietary or internal information related to the current, future and proposed products or Service(s) of the Parties including, financial information, process/flow charts, business models, designs, drawings, data information related to products and Service(s), procurement requirements, purchasing, customers, investors, employees, business and contractual relationships, business forecasts, business plans and strategies, information the Parties provide regarding third parties; (iv) information disclosed pursuant to this Agreement and (v) all such other information which by its nature or the circumstances of its disclosure is confidential. Good Industry Practice means the exercise of degree of skill, diligence and prudence which is expected from a highly skilled experienced and internationally recognised and reputed service provider engaged in the same type of undertaking engaged in similar activity under similar circumstances and acting generally in accordance with the prevailing laws, rules, regulations codes and industry standards. Order means a statement of work, purchase order or an offer letter for printing of stationery which is issued by IDBI Bank and is accepted by the Service Provider within a period of 7 days from the date of its issuance. A statement of work, purchase order or an offer letter so issued by IDBI Bank shall expire 7 days after its issuance, unless extended by IDBI Bank in writing. Page 23 of 41

24 Person means any natural person, firm, corporation, company voluntary association (incorporated or otherwise), partnership, joint venture, trust, limited organisation, unlimited organisations or any other entity. 2. INTERPRETATION i. The Tender Notice together with all Annexure as amended from time to time, signed Tender/quotation and this Agreement, and the other related documents shall be deemed to form and be read and construed as part of these presents. The Agreement supersedes any prior contract, understanding or representation of the Parties on the subject matter. ii. Time is of the essence in the performance of the Parties respective obligations, if any time period specified herein is extended, such extended time shall also be of the essence. iii. Unless the context requires, word importing the singular shall include the plural and vice versa. iv. Reference to any Applicable Law includes a reference to such Applicable Law as amended or re-enacted from time to time and any rule or regulation promulgated there under. v. where a word or phrase is given a particular meaning it includes the appropriate grammatical forms of that word or phrase which have corresponding meanings vi. In case of any ambiguity /difference/conflict in the terms and condition of this Agreement, Tender Notice and/or instructions given by IDBI Bank, the interpretation / decision of IDBI Bank as regards such ambiguity /difference/conflict shall be final and binding upon Service Provider. 3. OBLIGATION OF IDBI BANK: a) IDBI Bank shall furnish to Service Provider the data/specifications for performance of the Services (printing activity) on CDs / Pen drive / external hard disks or through format or in such other format as IDBI Bank may decide. Printer should be required to maintain storage device (CD, Pen drive, external hard disk etc.) in order to collect the data required to be printed. Page 24 of 41

25 b) IDBI Bank shall also provide the logo, design layout etc. of the letters to be printed before the commencement of printing. c) IDBI Bank shall provide the information about the branches to the Service Provider in advance. IDBI Bank as and when required shall send communications for updating the information. Service provider shall be required to update the information on their end within the stipulated time. d) In case if the Service Provider requires any clarifications, then the same shall be communicated to IDBI Bank in writing and obtain the required clarifications from IDBI Bank before commencement of the Services. e) IDBI Bank reserves the right to receive quotes / place the order to any of the empanelled Service Providers and the Service Provider herein is not entitled, as a matter of right, to compel IDBI Bank for submission of quote / placing the order. 4. SCOPE AND STANDARD OF SERVICES OF SERVICE PROVIDER a) Service Provider will complete the Services in a manner and fashion as per terms and conditions contained herein, in Tender Notice and the instructions given to them by IDBI Bank from time to time. b) Service Provider shall upon receipt of the printing data/specifications from IDBI Bank, perform the Services in the manner specified at the time of placing the Order and complete the same within a period specified by the IDBI Bank. c) Service Provider shall provide to IDBI Bank the samples, on as well as physical samples, before printing the Order and obtain the written/ concurrence of IDBI Bank. d) Service Provider should provide CD/DVD to IDBI Bank in PDF format for all stationeries printed by it under any Order, with same serial and reference number as is printed on physical format. e) IDBI Bank shall be not liable to accept any printed material which does not meet the specifications prescribed by it. Further, IDBI Bank shall not incur any liability/costs for such unaccepted printed materials. Page 25 of 41

26 f) The Service Provider shall ensure that the requisite numbers of stationeries required under any Order are kept as base stock with him/her/it at his/her/its premise/godown for a period of at least six weeks projected requirement (as will be intimated by IDBI Bank). g) The Service Provider will ensure that there are no discrepancies in the process of printing and the printed stationery meets the specifications as received from IDBI BANK and Service Provider shall also maintain the highest level of consistency and diligence in the discharge of its duties and obligations under this Agreement. h) The Service Provider shall ensure that the equipment to be used for performance of the Services are maintained in good working condition. i) The Service Provider shall ensure that in the course of usage, all errors related to print work shall be rectified immediately at the cost of the Service Provider, so as to facilitate minimal interruption of the printing process and performance of Services. j) The Service Provider shall ensure that for the purpose of providing cost effective services to IDBI Bank, it shall maintain the best quality standards, which will be evaluated and approved by IDBI Bank from time to time. k) The Service Provider will perform the Services in a manner as set out herein and the Tender Notice and the instructions issued by IDBI Bank from time to time. l) The Service Provider shall maintain list of names and details of staff who are attending the work at their office and it should be made available as and when required by IDBI Bank. m) The Service Provider undertakes to ensure that it renders its obligations under this Agreement to the satisfaction of IDBI Bank. n) The Service Provider shall render all services as may be necessary and incidental to fulfil its obligations under this Agreement. Further, all services necessary and required to satisfactorily fulfil its obligations under this Agreement, shall be deemed to be included in the scope of Services. o) The Service Provider shall be responsible for bad printing/inferior quality of printing not matching specification made available to him/her/it. Any decision taken by the IDBI Bank as regards the acceptability of the Order (printed stationary) shall be final, conclusive and binding on the Service Provider. In case of non-acceptability of the same, the service Provider shall be liable to repeat the work to the satisfaction of the IDBI Page 26 of 41

27 Bank, without any extra cost/payment/compensation etc. to IDBI Bank and shall further be liable to pay compensation to IDBI Bank at such rates as may be decided by IDBI Bank. p) In the event of any default or failure in performance of the Services by the Service Provider (including but not limited to prompt delivery or maintaining quality), IDBI Bank reserves the right to take any necessary action including deducting any amount as a penalty from the amounts due to the Service Provider and also IDBI Bank may terminate the Agreement without giving any prior notice. q) The Service Provider will be required to print and store the material at his/her/its/their premises and cost and will be required to dispatch to Bank Branches as per orders that will be released by IDBI Bank. The Balance of printed material will be held in Service Provider s custody at Service Provider s cost and responsibility. r) Service Provider shall be required to pack the printed articles/stationeries in appropriate packaging medium suitable for delivery through courier/ post and place address labels of destination appropriately. No additional payment will be done for packaging. Insurance charges if any, for transporting printed items ordered by IDBI Bank shall be borne by the Service Provider. It shall be the sole responsibility of the Service Provider till the printed articles are delivered to branches of IDBI Bank in proper and good condition. IDBI Bank shall not be liable for any damages caused to the materials ordered for supply in case of any accident or other incidents whatsoever s) The Service Provider should have internet connection/ telephone/ cell phone/ fax/ IDs and any other latest modern communication facility along with adequate data storage capacity. 5. CONSIDERATION IDBI Bank shall seek rate quotations from the Service Provider before placing any Order. Such rate should be inclusive of all cost except VAT/GST. Any additional amount as tax, duty or cost (including Octroi) will not be admissible and shall be borne by the Service Provider IDBI Bank reserves the right to benchmark the rates to be offered for any items to be printed Page 27 of 41

28 The Service Provider shall confirm in the price quotation that the quoted cost is the composite cost for the performance of Services inclusive of all costs including but not limited to designing, printing, packing & delivery and storage facilities etc. Further, the Service Provider shall not claim any amount over and above the price quoted by it whatsoever including any amount on account of Octroi, LBT charges, all other taxes (except VAT/GST). A. As consideration for the Services IDBI Bank shall pay to the Service Provider as follows: a. Price as agreed from time to time with respect to any Order. All such prices & special conditions mutually agreed afterwards shall also become part of this Agreement. b. The Service Provider may open an account with the specified Branch of IDBI Bank and all the payments to be made by IDBI Bank under this Agreement shall ordinarily be routed through the said account. Otherwise, the Printer may provide the required details of their other Bank account to IDBI Bank for electronic mode (NEFT/RTGS) payments. c. The bill will be paid for all the items supplied as per the mutually acceptable standards during a month. B. In case IDBI Bank decides to make payment for Services (or other payment, if any) through Pay Order/ Cheque, such Pay Order/ Cheque shall be drawn only in the name of the Service Provider and not in any other name including that in the name of sister concern/associate company C. Such payments shall be made by IDBI Bank to the Service Provider within 20 days of the receipt of the bills from the Service Provider. D. All payments shall be made subject to the deduction of taxes at source as per applicable laws prevailing at the time of each payment unless the Service Provider produces the certificates to the contrary from the Income Tax authorities. E. IDBI Bank reserves rights to dispute/deduct payment/withhold payments/further payment due to the Service Provider under this Agreement as penalty if the Service Provider has not performed or rendered the Services in accordance with the provisions of this Agreement of if there are lapses on the part of the Service Provider in printing etc. or if there is deficiency of Services on the part of the Service Provider. In the event IDBI Page 28 of 41