IRI Operations & Technology Conference 2013

Transcription

1 IRI Operations & Technology Conference 2013 OPERATION INNOVATION

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3 IRI Operations & Technology Conference 2013 OPERATION INNOVATION WELCOME Dear Colleague, Welcome to the IRI Operations & Technology Conference We are delighted to have you join us here in Kissimmee as we explore the latest innovations that are changing the insured retirement industry. We thank our IRI Operations & Technology Conference Planning Committee Chair Wendell Tobiason, the Director of Life and Retirement Sales for Symetra Financial, as well as the entire Planning Committee for their efforts and commitment to organizing an outstanding program packed with engaging and interactive sessions. During the next few days, we will discuss how to overcome the emerging challenges of a digital world to achieve operational excellence. Specifically we will explore: Leveraging new technologies to alleviate administrative burdens when tracking licenses and appointment requirements Standardizing order-entry questions to remove redundancies and issues Overcoming a long-standing operational challenge: 1035 exchange processing Expanding our market by blending our business with traditional life Building a customer base through superior relationship management We hope you enjoy your time with us at the IRI Operations & Technology Conference Be sure to download the first-ever IRI Operations & Technology Conference App and if you are in need of anything while you are here, please stop by the registration desk for assistance. Sincerely, Cathy Weatherford President & CEO Insured Retirement Institute myirionline.org 1

4 TABLE OF CONTENTS Schedule at a Glance...3 Detailed Agenda...5 Speaker Biographies...14 General Information...26 Hotel Floor Plan...28 Premier Alliance Partners...30 Conference Sponsors...31 Exhibit Hall Floor Plan...33 Exhibitor Descriptions...34 Operations & Technology Conference Program Planning Committee...38 IRI Board of Directors IRI Operations & Technology Conference 2013

5 SUN MAY 19 2:00 pm - 3:00 pm license and Appointments Automation Working Group (Invitation Only) Naples 2 3:00 pm - 7:00 pm Registration Open Osceola A Foyer 3:00 pm - 5:00 pm IRI Operations & Technology Senior Steering Committee Meeting (Invitation Only) Naples 3 5:00 pm - 5:30 pm exhibitor Reception (Invitation Only) Osceola Ballroom B 5:30 pm - 6:00 pm first-time Attendee Reception Osceola Ballroom B 6:00 pm - 7:00 pm Welcome Reception in the Exhibit Hall Osceola Ballroom B MON MAY 19 SCHEDULE AT A GLANCE 7:30 am - 6:00 pm Registration Open Osceola A Foyer 7:30 am - 8:30 am 1035 Automation Working Group (Invitation Only) Osceola 4 7:30 am - 8:30 am breakfast in the Exhibit Hall Osceola Ballroom B 8:30 am - 9:30 am Welcome Remarks and Relationship Management: Set the standard for Service Osceola Ballroom A 9:30 am - 10:30 am IRI Initiatives: Senior Steering Committee Update Osceola ballroom A 10:30 am - 11:00 am break in the Exhibit Hall Osceola Ballroom B 11:00 am - 12:00 pm breakout Sessions market Expansion: Thinking Outside the Box Osceola Exchange Processing Osceola 5 the Mobile Revolution Osceola 6 12:00 pm - 1:30 pm lunch in the Exhibit Hall Osceola Ballroom B ROUNDtables begin at 12:30 PM 1:30 pm - 2:30 pm legislative Outlook: Pressing Regulatory Issues and advocacy Opportunities Osceola Ballroom A 2:45 pm - 3:00 pm break 2:45 pm - 3:45 pm breakout Sessions Repeated market Expansion: Thinking Outside the Box Osceola Exchange Processing Osceola 5 the Mobile Revolution Osceola 6 myirionline.org 3

6 SCHEDULE AT A GLANCE 3:45 pm - 4:00 pm break 4:00 pm - 5:00 pm breakout Sessions Question Standardization: Can we really get there? Osceola 4 stp for Life: Are we ready to make the investment? Osceola 5 license & Appointments: Is there a better way? Osceola 6 5:00 pm - 6:00 pm Reception in the Exhibit Hall Osceola Ballroom B 9:00 pm - 11:00 pm Innovation Xchange Castillo de San Marcos TUE MAY 21 7:30 am - 11:30 pm Registration Open Osceola A Foyer 7:30 am - 8:30 am suitability Questions Standardization Working Group (Invitation Only) Osceola 4 7:30 am - 8:30 am breakfast in the Exhibit Hall Osceola Ballroom B 8:30 am - 9:30 am IRI Leadership: State of the Industry Osceola Ballroom A 9:30 am - 9:45 am break 9:45 am - 10:45 am breakout Sessions Repeated Question Standardization: Can we really get there? Osceola 4 stp for Life: Are we ready to make the investment? Osceola 5 license & Appointments: Is there a better way? Osceola 6 10:45 am - 11:15 am Break in the Exhibit Hall Osceola Ballroom B 11:15 am - 11:30 am Concluding Remarks Osceola Ballroom B 11:30 am - 12:30 pm Taking Action! Wrap-up Osceola Ballroom B 12:30 pm - 1:30 pm In-Force Transaction Working Group (Invitation Only) Osceola 4 4 IRI Operations & Technology Conference 2013

7 IRI S members only website New IN 2013 New sections: Advocacy, Conferences, Operations & Technology Issue-centric public policy centers for both financial advisors and broker-dealers Practice management tools and education for Advisors A new search function Exclusive IRI Resources: Free for Members Create a login today and access: IRI s exclusive research A free download of the 2013 IRI Fact Book Unlimited downloads of IRI s FINRA-reviewed, client documents Industry news and statistics Legislative and regulatory trackers IRI s Broker-Dealer Public Policy Center Information about upcoming conferences Member company research Webinars and podcasts Access your benefits MYIRIONLINE.ORG

8 IRI OPERATIONS & TECHNOLOGY 2013 THERE S AN APP FOR THAT Check the App for the most recent program and attendee updates Complete, detailed schedule allows you to customize your experience View profiles of all Summit exhibitors and sponsors Eat out with IRI recommendations via the Around Town tool Access Twitter and tweet away See who else attended Summit and connect Take our Feedback Survey VISIT THE APP STORE OR GOOGLE PLAY

9 SUN MAY 19 2:00 pm 3:00 pm License and Appointments Automation Working Group Invitation Only NAPLES 2 3:00 pm 7:00 pm Registration Open Osceola Foyer 3:00 pm 5:00 pm IRI Operations & Technology SENIOR STEERING Committe Meeting Invitation Only NAPLES 3 5:00 pm 5:30 pm exhibitor Reception Invitation Only Osceola Ballroom b 5:30 pm 6:00 pm first-time Attendee Reception Osceola Ballroom b 6:00 pm 7:00 pm Welcome Reception in the Exhibit Hall sponsored by insurance technologies Osceola Ballroom b AGENDA MON MAY 20 7:30 AM - 6:00 PM REGISTRatION Open OSceola foyer 7:30 AM - 8:30 AM 1035 Automation Working Group Invitation Only Osceola 4 7:30 am 8:30 am breakfast in the Exhibit Hall Osceola Ballroom b 8:30 am 9:30 am Welcome Remarks Osceola Ballroom A Introduction: Catherine J. Weatherford, President and Chief Executive Officer, Insured Retirement Institute Wendell Tobiason, Distribution Automation Director, Symetra Financial Relationship Management: Set the Standard for Service Speaker: Molly Fletcher, Founder, MWF Enterprises Once you build your customer base, your work has just begun. How do you push towards a high growth trajectory while continuing to provide exceptional service at the same time? Customers have more choices than ever and a much more vocal, collective voice with the spread of social media. Creating customer loyalty through quality service is essential to building a competitive advantage. Discover how anticipation, authenticity, and managing expectations can differentiate you from your industry competition. myirionline.org 7

10 AGENDA 9:30 am 10:30 am IRI Initiatives: Senior Steering Committee Update OSceola ballroom a Speakers: 10:30 am 11:00 am break in the Exhibit Hall sponsored by acord OSceola ballroom b Kristie Thompson, Principal, Edward Jones, Chair, IRI Operations & Technology Senior Steering Committee Christopher Poisella, Director, ecommerce, Prudential Annuities, Co-Chair, IRI Operations & Technology Senior Steering Committee 11:00 am 12:00 pm breakout Sessions 1. Market Expansion: Thinking Outside the Box OSceola 4 Moderator: Panelists: Cat VanWey, Assistant Vice President, National Accounts & Broker Dealer Services, Pacific Life Insurance Company Suzanne Brazeal, Vice President, Business Automation strategies, VERTEX, Inc. Michael Bridges, President, PaperClip, Inc. Barbara Smith, Vice President, Insured Solutions, Financial solutions, Pershing LLC, a BNY Mellon company Christopher Stadler, Operations Relationship Manager, Nationwide Financial Learn what the industry can do to build common services and serve the medium and small broker-dealer markets and BGA/IMO markets. Understanding what defines the medium to small broker-dealer is the key to understanding why they need a different model. This session will explore what services and support is needed to serve these markets Exchange Processing Osceola 5 Moderator: Brenda Raines, Senior Project Leader, Insurance Services, Edward Jones Panelists: Katherine Dease, Vice President, Solution Integrations, CIC (Communication Intelligence Corporation) Ted Epps, Senior Manager, Life and Annuity, Deloitte Eric Michaud, Director, Relationship Management, Annuity services, New York Life Insurance Company Cynthia Price, Service Relationship Manager, Prudential Annuities Natalie Wood, Director, DTCC (Depository Trust & Clearing Corporation) This session will view the issue from all sides and address the adage, There has to be a better way. Current 1035 Exchange processing causes brokerdealer manual processing and insurer anxiety. Frustrated advisors are left playing detective to track down original annuity insurers, their processing centers and information each time the books of business change. Although exchanges are partially automated broker-dealers are left with the administrative burden. Insurers are wary of losing in-force annuities 8 IRI Operations & Technology Conference 2013

11 and that greater efficiencies in processing will lead to increased 1035s, impacting their bottom lines. What can be done to address the issues from a short-term, and longer term approach? 3. The Mobile Revolution OSceola 6 Moderator: Jim Ferrell, Vice President, FireLight Product Management, Insurance Technologies Panelists: Michael Carrel, Vice President, Integrated Application services, Nationwide Financial Brett Mendenhall, Director, Insurance Solutions, CIC (Communication Intelligence Corporation) Brent Osborne, Director, Business Development, Lincoln Financial Group Chris Pernicano, Senior Vice President, Solution Services, Aplifi Where does the industry begin to tackle the mobile revolution? Explore the reality of processing business via mobile technology. This session will discuss how mobile support can quickly and seamlessly allow solution providers to improve the advisor experience. We will discuss how these mobile technologies have impacted the esignature process and the expected rate of adoption by the end users. AGENDA 12:00 pm 1:30 pm lunch in the Exhibit Hall OSceola ballroom b Lunch includes roundtable discussions, led by our exhibitors and sponsors based on the hottest topics in the industry. Sign-up for a table at the IRI Registration desk. 12:30 pm 1:00 pm ROUNDTABLE Program 1:00 pm 1:30 pm open discussion with all participants 1:30 pm 2:30 pm legislative Outlook: Pressing Regulatory Issues and advocacy Opportunities Speaker: Lee Covington, Senior Vice President and General Counsel, Insured Retirement Institute Hear from Lee Covington, IRI s Senior Vice President and General Counsel on the legislative and regulatory issues that issues that affect your bottom line. Come away with practical and actionable steps to stay ahead of the curve on the climate in Washington, DC. 2:45 pm 3:45 pm breakout Sessions 1. Market Expansion: Thinking Outside the Box (Repeat) OSceola 4 Moderator: Cat VanWey, Assistant Vice President, National Accounts & Broker Dealer Services, Pacific Life Insurance Company Panelists: Suzanne Brazeal, Vice President, Business Automation strategies, VERTEX, Inc. Michael Bridges, President, PaperClip, Inc. Barbara Smith, Vice President, Insured Solutions, Financial Solutions, Pershing LLC, a BNY Mellon company myirionline.org 9

12 AGENDA Christopher Stadler, Operations Relationship Manager, Nationwide Financial Learn what the industry can do to build common services and serve the medium and small broker-dealer markets and BGA/IMO markets. Understanding what defines the medium to small broker-dealer is the key to understanding why they need a different model. This session will explore what services and support is needed to serve these markets Exchange Processing (REPEAT) OSceola 5 Moderator: Brenda Raines, Senior Project Leader, Insurance Services, Edward Jones Panelists: Katherine Dease, Vice President, Solution Integrations, CIC (Communication Intelligence Corporation) Ted Epps, Senior Manager, Life and Annuity, Deloitte Eric Michaud, Director, Relationship Management, Annuity services, New York Life Insurance Company Cynthia Price, Service Relationship Manager, Prudential Annuities Natalie Wood, Director, DTCC (Depository Trust & Clearing Corporation) This session will view the issue from all sides and address the adage, There has to be a better way. Current 1035 Exchange processing causes brokerdealer manual processing and insurer anxiety. Frustrated advisors are left playing detective to track down original annuity insurers, their processing centers and information each time the books of business change. Although exchanges are partially automated broker-dealers are left with the administrative burden. Insurers are wary of losing in-force annuities and that greater efficiencies in processing will lead to increased 1035s, impacting their bottom lines. What can be done to address the issues from a short-term, and longer term approach? 3. The Mobile Revolution (REPEAT) osceola 6 Moderator: Jim Ferrell, Vice President, FireLight Product Management, Insurance Technologies Panelists: Michael Carrel, Vice President, Integrated Application services, Nationwide Financial Brett Mendenhall, Director, Insurance Solutions, CIC (Communication Intelligence Corporation) Brent Osborne, Director, Business Development, Lincoln Financial Group Chris Pernicano, Senior Vice President, Solution Services, Aplifi Where does the industry begin to tackle the mobile revolution? Explore the reality of processing business via mobile technology. This session will discuss how mobile support can quickly and seamlessly allow solution providers to improve the advisor experience. We will discuss how these mobile technologies have impacted the esignature process and the expected rate of adoption by the end users. 10 IRI Operations & Technology Conference 2013

13 4:00 pm 5:00 pm breakout Sessions 1. Question Standardization: Can we really get there? OSceola 4 Moderator: Speakers: Jennifer Codgell, Channel Lead, Relationship Management, Lincoln Financial Group Ann Henstrand, Chief Industry & Government Affairs Officer, ACORD Beth Maziad, Vice President, Raymond James Insurance Group Cynthia Price, Service Relationship Manager, Prudential Annuities Pam Simonds, Senior Business Analyst, VERTEX, Inc. Every insurer and broker-dealer poses different questions to advisors during an order entry transaction. Duplicative and repetitive requests for information from these questions create advisor and client headaches. Discuss how a standard bank of questions can be created to satisfy the bulk of applications and how operations, compliance and legal departments can work together for approval of question changes. AGENDA 2. STP for Life: Are we ready to make the investment? Osceola 5 Moderator: Brent Osborne, Director, Business Development, Lincoln Financial Group Panelists: Sho Bahng, Assistant Vice President, Raymond James Insurance Group Mike Bridges, President, Paperclip Inc. Jim Ferrell, Vice President, FireLight Product Management, Insurance Technologies Doug Massey, Vice President, Sales, Ebix Jeff Stein, Vice President, Individual Products & Solutions, Nationwide Financial Straight Through Processing for Life. The impact of STP for Life Insurance is widely acknowledged by the industry. However, the application of our STP Annuity framework to Life remains the greatest challenge. There are distinct differences between the life transactional process and annuities. Do the key drivers exist to automate Life sales, and if so, what product lines are candidates? Understand what components can and can t be automated in the life transaction cycle. Explore the reality of the distribution channels readiness to adopt change and gain - Attend this thought provoking session to explore more! 3. License & Appointments - Is there a better way? OSceola 6 Moderator: Jeanann Smith, Director, Product Management, DTCC (Depository Trust & Clearing Corporation) Panelists: Nathan Collins, Managing Director of Operations, ProEquities, Inc Mark Jiron, Vice President, Insurance Licensing, Wells Fargo Investments myirionline.org 11

14 AGENDA Jeff Lehman, AVP, Licensing, Registrations, & Commissions, Nationwide Financial, Board Member, SILA JP Murphy, Manager, Electronic Business to Business, Nationwide Financial Tim Owen, Vice President, Product Management, Vertafore For years various solution providers have served license and appointment (L&A) processing with varying levels of success. Now consolidation and automation of the system is on the table. By leveraging new technologies, licenses and appointment requirements can be more easily tracked and managed, lessening the administrative burden facing the operations team. Is L&A challenges system oriented or operational? What benefits does the current solution hold that would streamline the process? The current system is decentralized and non-standardized. Should we explore potential solutions through tighter integration with distributor platforms? Attend this session to take a deep dive into the future of L&A. 5:00 pm 6:00 pm Reception in the Exhibit Hall Oceola ballroom b 9:00 pm 11:00 pm Innovation xchange SPONSORED by dtcc castillo de san marcos (The Fort - GayLOrd Palms Atrium) TUE MAY 21 7:30 am 8:30 am breakfast in the Exhibit Hall Osceola ballroom b 7:30 am 8:30 am Suitability Questions Standardization Working Group Invitation Only osceola A 8:30 am 9:30 am IRI Leadership: State of the Industry OSCEOLA BALLROOM A Speaker: Catherine J. Weatherford, President and Chief Executive Officer, Insured Retirement Institute A view from the top, Ms. Weatherford shares IRI s perspective on the road ahead for the insured retirement industry. With a focus on identifying both existing challenges and emerging opportunities across the market, this presentation will look at broader economic trends and capital markets affect consumer s long term income possibilities. Learn what the ramifications could be for your business and your bottom line. 9:45 am 10:45 am breakout Sessions 1. Question Standardization: Can we really get there? (REPEAT) OSceola 4 Moderator: Jennifer Codgell, Channel Lead, Relationship Management, Lincoln Financial Group 12 IRI Operations & Technology Conference 2013

15 Speakers: Ann Henstrand, Chief Industry & Government Affairs Officer, ACORD Beth Maziad, Vice President, Raymond James Insurance Group Cynthia Price, Service Relationship Manager, Prudential Annuities Pam Simonds, Senior Business Analyst, VERTEX, Inc. Every insurer and broker-dealer poses different questions to advisors during an order entry transaction. Duplicative and repetitive requests for information from these questions create advisor and client headaches. Discuss how a standard bank of questions can be created to satisfy the bulk of applications and how operations, compliance and legal departments can work together for approval of question changes. AGENDA 2. STP for Life: Are we ready to make the investment? (REPEAT) OSceola 5 Moderator: Brent Osborne, Director, Business Development, Lincoln Financial Group Panelists: Sho Bahng, Assistant Vice President, Raymond James Insurance Group Mike Bridges, President, Paperclip Inc. Jim Ferrell, Vice President, FireLight Product Management, Insurance Technologies Doug Massey, Vice President, Sales, Ebix Jeff Stein, Vice President, Individual Products & Solutions Operations, Nationwide Financial Straight Through Processing for Life. The impact of STP for Life Insurance is widely acknowledged by the industry. However, the application of our STP Annuity framework to Life remains the greatest challenge. There are distinct differences between the life transactional process and annuities. Do the key drivers exist to automate Life sales, and if so, what product lines are candidates? Understand what components can and can t be automated in the life transaction cycle. Explore the reality of the distribution channels readiness to adopt change and gain - Attend this thought provoking session to explore more! 3. License & Appointments - Is there a better way? (REPEAT) OSceola 6 Moderator: Jeanann Smith, Director, Product Management, DTCC (Depository Trust & Clearing Corporation) Panelists: Nathan Collins, Managing Director of Operations, ProEquities, Inc Mark Jiron, Vice President, Insurance Licensing, Wells Fargo Investments Jeff Lehman, AVP, Licensing, Registrations, & Commissions, Nationwide Financial, Board Member, SILA JP Murphy, Manager, Electronic Business to Business, Nationwide Financial Tim Owen, Vice President, Product Management, Vertafore myirionline.org 13

16 AGENDA For years various solution providers have served license and appointment (L&A) processing with varying levels of success. Now consolidation and automation of the system is on the table. By leveraging new technologies, licenses and appointment requirements can be more easily tracked and managed, lessening the administrative burden facing the operations team. Is L&A challenges system oriented or operational? What benefits does the current solution hold that would streamline the process? The current system is decentralized and non-standardized. Should we explore potential solutions through tighter integration with distributor platforms? Attend this session to take a deep dive into the future of L&A. 10:45 am 11:15 am break in the Exhibit Hall OSceola ballroom b 11:15 am 11:30 AM Concluding Remarks OSceola ballroom a Speaker: Wendell Tobiason, Distribution Automation Director, Symetra Financial 11:30 AM - 12:30 PM Taking Action Wrap Up Speakers: IRI Operations & Technology Senior Steering Committee OSceola Ballroom a 12:30 PM- 1:30 PM In-Force Transaction Working Group Invitation Only Osceola 4 14 IRI Operations & Technology Conference 2013

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18 SPEAKER BIOGRAPHIES Sho Bahng Assistant Vice President Raymond James Insurance Group Sho Bahng is Assistant Vice President of Raymond James Insurance Group, the insurance and annuity affiliate of Raymond James Financial. She is responsible for managing insurance new business operations and insurance licensing for over 5,800 financial advisors affiliated with Raymond James & Associates, Inc., and Raymond James Financial Services, Inc. Prior to joining Raymond James, she managed a local regional MetLife Insurance office. Ms. Bahng is a graduate of the University of South Florida and joined Raymond James Financial in Suzanne Brazeal Vice President, Business Automation Strategies VERTEX, Inc. Suzanne Brazeal is a Vice President with VERTEX, Inc., a professional services organization in New Britain, Conn., dedicated to providing business and technology consulting services to their life and annuity insurance partners. With more than 15 years of life and annuity industry experience working directly with insurance carriers, distributors, and the technology vendors who support them, Ms. Brazeal has developed a broad knowledge and understanding of operational challenges and how business automation and e-commerce communication strategies can solve for the challenges. Ms. Brazeal positions her clients to adopt IRI's Straight-Through Processing, and her role at VERTEX enables her to raise awareness of the importance of IRI's data standards within this technologically advanced environment. She and her team support more than 40 clients utilizing ACORD/IRI transactions within their environment. Ms. Brazeal holds chair positions in ACORD's working groups and actively participates in IRI's and DTCC's working groups. Before joining VERTEX in 2002, Ms. Brazeal was an Account Manager at Computer Sciences Corporation. D. Michael Bridges President PaperClip, Inc. Since 1997, Mike Bridges has served as the President of PaperClip Inc. In this role, his responsibilities cover strategic direction, operations, and corporate communications. Prior to joining PaperClip, he was the Executive Vice President and Co-Founder of CMF Design System, a custom software and systems integration firm. Mr. Bridges is a graduate of Rowan University and served 10 years in the United States Marine Corps. 16 IRI Operations & Technology Conference 2013

19 Michael Carrel Vice President, Integrated Application Services Nationwide Financial Michael Carrel is currently Vice President with Nationwide in Columbus, Ohio, where he serves as the Information Technology Leader for Integrated Application Services within Nationwide Financial. In this role, Mr. Carrel is responsible for all data warehousing and data services, financial systems (valuation, trading, and tax), statement/correspondence processing, compliance systems, Internet facing solutions for customers and advisors, contact center systems, and sales technology. He has worked at Nationwide for more than 18 years in a variety of areas, including Disaster Recovery Systems, Corporate Financial Systems, Nationwide Financial Retirement Solutions, Property & Casualty Agency Solutions, Property & Casualty Claims Solutions, Office of the Enterprise CIO, and Corporate Internet Solutions. Mr. Carrel is a graduate of Bowling Green State University (BS in Computer Science) and the University of Dayton (MBA). He carries a Project Management Professional (PMP) certification and serves on the Senior Advisory Board of the DTCC and on the IRI Operations & Technology Senior Steering Committee. Mr. Carrel is also a member of the Who's Who in Information Technology. He lives in Galena, Ohio, with his wife, Tiffany, and three children, Megan, Joshua, and Ethan. SPEAKER BIOGRAPHIES Jennifer Cogdell Channel Lead, Relationship Management, Individual Annuity Operations Lincoln Financial Group Jennifer Cogdell joined Lincoln Financial Group in 1994 and has performed various roles within the annuity company as well as the broker-dealer Lincoln Financial Advisors. During her time at Lincoln, Ms. Cogdell has enjoyed opportunities in project management, operations management, and most recently relationship management. As a Relationship Management Channel Lead, Ms. Cogdell has direct oversight of the Wire, Regional, Bank and MGA Relationships. While at Lincoln, she graduated from Indiana University with a Bachelor s degree in Business Management and obtained her FINRA Series 6, 7, and 24 licenses, in addition to attaining a Six Sigma Black Belt. Nathan Collins Managing Director of Operations ProEquities, Inc. Nathan Collins has served as Managing Director of Operations for ProEquities, the securities broker-dealer of Protective Life, for the past 13 years. He has responsibility for the management of all back-office operations as well as the firm's equity trading and product due-diligence units. Prior to joining ProEquities, he served 12 years as the Chief Financial Officer and Operations Manager of Regions Investment Company, Inc., formerly the securities broker-dealer of Regions Financial Corporation. He has previously served as Chair of Financial Services Institute's Operations Council and is currently serving on FINRA's Series 99 Exam Committee. Mr. Collins holds the CFP, ChFC, and CLU designations. He earned a Bachelor of Science degree in accounting from the University of Alabama and holds the FINRA Series 4, 7, 24, 27, and 63 licenses. myirionline.org 17

20 SPEAKER BIOGRAPHIES Lee Covington Senior Vice President and General Counsel Insured Retirement Institute Lee Covington leads IRI s legal, legislative and regulatory strategy at the federal and state level, including all efforts before the President s administration, Congress, SEC, FINRA, state legislatures, and state insurance and securities departments. Prior to joining IRI in March 2009, Mr. Covington was the co-leader of the National Insurance Practice at an AmLaw 100 global law firm, Squire Sanders & Dempsey. During his time at the firm, Mr. Covington advised insurance company and broker clients regarding regulatory and compliance issues, including state and federal annuity regulations, class action and other insurance related lawsuits, and legislative and public policy issues. He has extensive experience with clients undergoing large multi-state market conduct examinations and investigations. Mr. Covington previously served as a senior member of PricewaterhouseCoopers National Insurance Advisory Practice. He also served as Director of the Ohio Department of Insurance, where he was a member of the NAIC Executive Committee as chair of the Midwestern Zone, Vice Chair of the NAIC Market Conduct and Consumer Affairs Committee, and one of the lead negotiators for the NAIC before the Congress on Gramm Leach Bliley and numerous other pieces of federal legislation. He was a principal author of the Statement of Intent to Modernize State Insurance Regulation, as well as the Interstate Insurance Product Regulation Compact Model Act, and led the implementation of SERFF as the one stop national rate and form filing system. As Vice Chair of the NAIC Market Conduct Committee, Mr. Covington was one of the primary architects of a plan to streamline and coordinate market conduct examinations across the country. He was an active member of the NAIC Life Insurance and Annuities Committee, Chair of the Regulatory Re-engineering Committee, and a member of many other key NAIC Committees. In a cover article in Best Review, he was recognized as one of the most progressive regulators in the country and was the first Ohio Insurance Director to receive the Ohio Big I s Independence Bell Award. Mr. Covington has testified numerous times before Congress relating to regulatory modernization issues. Mr. Covington serves on the Board of the Griffith Foundation for Insurance Education. He is a member of the Editorial Review Board of the Journal of Insurance Regulation and a former board member of Journal of Insurance Regulation. Mr. Covington began his legal career serving as law clerk to United States District Judge Jimm L. Hendren. Katherine Dease Vice President, Solution Integrations Communication Intelligence Corporation Katherine Dease joined CIC in May 2012 as Vice President of Solution Integrations. She is responsible for integrating the diverse needs of CIC partners to conform to client customizations, changes in regulatory requirements, industry initiatives, and new advancements in technology. Ms. Dease has 12 years of experience in the financial industry, in which she has served as a trusted advisor and spoken at several conferences on many industry topics. Prior to CIC, Ms. Dease worked with EbixExchange, Inc., where she was key to defining the baseline requirements for enterprise level platform enhancements, process design, strategic planning, and technology innovation. While at Ebix, she implemented the first electronic signature solution for the life and annuity industry. During this process, she participated and led many industry working group discussions on legal and compliance, workflow implications, and standards for implementing esignature. Prior to Ebix, Ms. Dease worked at Compass Brokerage and AmSouth Bank, where she gained a broad knowledge of the financial industry and earned her Series 7 certification. In her new position at CIC, she brings her esignature industry best practices and extensive knowledge of the financial industry to lead the integrations for enterprise partners. She continues to participate in industry forums with IRI and ACORD to stay abreast of the industry changes and to serve as a subject matter expert on implementing esignature solutions for straight-through processing and to use esignature to solve industry workflow hurdles. 18 IRI Operations & Technology Conference 2013

21 Ted Epps Senior Manager, Life and Annuity Deloitte Ted Epps is a Senior Manager in Deloitte s life and annuity practice with over 12 years of experience working with the insurance industry. He is a key leader for Deloitte s engagements focused on core systems transformation and has worked with numerous clients to develop strategies on how best to modernize complicated, legacy policy administration platforms and related capabilities, such as new business, billing, and claims. Mr. Epps has significant system delivery experience and has guided complex programs through implementation and conversion. Additionally, he works closely with his clients to help improve their delivery capabilities, such as maturing testing capabilities in order to support transformational programs. For the past two years, Mr. Epps has worked with leading life and annuity carriers to help improve the highly manual 1035 Exchange process and increase adoption of an automated solution. Through a series of collaborative working sessions, he has helped the industry improve NIGO escalation processes, clarify guidelines for exchanging cost basis information, increase use of electronic signatures and batch status, and simplify the ACORD 951 form. Currently, he is working with the industry to investigate opportunities to make automated solution integration less costly. Prior to joining Deloitte, he spent more than nine years in various technology and management consulting roles at Ernst and Young and Sapient Corporation. He is a thought leader in legacy solution modernization, core insurance solution transformation, and efficient testing in insurance. Mr. Epps holds a Bachelor s degree in Economics with a minor in Computer Science from Northwestern University. SPEAKER BIOGRAPHIES Jim Ferrell Vice President, FireLight Product Management Insurance Technologies Jim Ferrell has over 10 years of professional experience in the financial services industry specializing in product management and strategic planning for technology implementations. As Vice President of FireLight Product Management, he is in charge of defining marketplace entry and compliance necessary to ensure product alignment with the industry (client business needs). Mr. Ferrell manages communications between Insurance Technologies and industry organizations to maintain industry standards support. Along with his extensive industry experience, he remains actively engaged within top industry organizations, including IRI, DTCC, and ACORD. Mr. Ferrell s innovative business development, solution design, and product management experience provide him with the prominent knowledge needed to successfully drive the strategic direction and roadmap execution of Insurance Technologies FireLight product. myirionline.org 19

22 SPEAKER BIOGRAPHIES Molly Fletcher Founder MWF Enterprises, LLC Nicknamed the female Jerry Maguire by CNN, Molly Fletcher has worked with hundreds of top athletes, coaches, and media personalities in her career as a sports agent. An entrepreneur, author, and keynote speaker, Ms. Fletcher heads up her own business, MWF Enterprises, LLC. She has worked with some of the top names in the sports industry, including Tom Izzo, Ernie Johnson, Jr., Matt Kuchar, Doc Rivers, John Smoltz, Joe Theismann, and more. She is the author of two books, Your Dream Job Game Plan, a tactical guide to becoming your own career agent, and The Business of Being the Best, in which she extracts the common traits found in top performers. Ms. Fletcher speaks to audiences around the country on topics related to leadership, relationship selling, customer service, and branding. She applies lessons learned from her nearly two decades of experience in the sports industry to the business world. She is also the founder of The Betterment Institute, an online learning portal that brings to life topics related to leadership and relationships through on-demand videos and worksheets. The Betterment Institute helps members identify actionable tasks to achieve their goals and inspires sustainable behavioral change. A trailblazer throughout her career, Ms. Fletcher has been honored with awards including Outstanding Alumni from Michigan State University, the 2010 W2W Ascendancy Award for businesswomen, and the 2011 POW! Womenetics Award. Numerous media outlets have featured her, including The Atlanta Journal- Constitution, CNN, ESPN, Sports Illustrated, The Wall Street Journal, The Washington Post, and USA Today. She serves on the Children s Healthcare of Atlanta Foundation board and is a member of the Atlanta Downtown Rotary and The Young Presidents Organization (YPO). Ms. Fletcher graduated from Michigan State University, where she was a member of the women s tennis team ( ). She and her husband, Fred, reside in Atlanta with their three daughters, including a set of twins. Ann Henstrand Chief Government and Industry Affairs Officer ACORD Ann Henstrand is the Chief Government and Industry Affairs Officer for ACORD. In this role she is responsible for ACORD's strategy regarding international and domestic government affairs issues and strategic alliances with other industry organizations. She works closely with many regulatory and standards bodies including the NAIC, IAIS, XBRL International, and NCOIL. In addition, she works with government affairs executives and industry trade associations worldwide, advocating for the use of ACORD standards. Before coming to ACORD, she worked for Catlin syndicate as Head of U.S. Government Affairs and has also worked for MultiState Associates, Inc.; Metropolitan Life Insurance Company; Barnert Associates, Inc.; and The Port Authority of New York and New Jersey. Ms. Henstrand earned her Master's degree in International Affairs at Columbia University's School of International and Public Affairs in International Business, East Asia, and lived and worked in Asia in the 1980s. She returned to her native California three years ago after 25 years of New York City life, and lives there with her teenage son, Max, in the Bay Area. 20 IRI Operations & Technology Conference 2013

23 Mark Jiron Vice President, Insurance Licensing Wells Fargo & Company Mark Jiron has more than 20 years of experience in the Insurance Licensing industry. He currently serves as the Operations Manager of the Wells Fargo Insurance Licensing, Continuing Education, and Agency Department comprised of 36 team members in Sioux Falls, S.D. This Wells Fargo team currently serves over 22,000 licensed individuals, who hold over 81,000 active licenses. More than 14,000 members of this group are active Financial Advisors throughout the United States. This department serves the Broker Dealer, Bank, and FiNet channels. The Insurance Licensing team has been working toward fully automating the resident and non-resident license process and DTCC connectivity for appointments. Jeff Lehman Associate Vice President, Licensing, Registrations, & Commissions Nationwide Financial Jeff Lehman oversees the licensing and commissions operations of Nationwide s two life insurance carriers and the registration and commission operations of Nationwide s affiliated broker-dealer, Nationwide Securities, LLC. Mr. Lehman has worked for Nationwide for 19 years, serving in a variety of management positions within licensing and commissions operations. He is a graduate of Bowling Green State University, where he earned Bachelor s degrees in Business Administration and Education, and he holds the Chartered Financial Consultant designation. Mr. Lehman is a long-time member of the Securities & Insurance Licensing Association, holds the SILA Fellow designation, and is currently serving on the SILA Board of Directors as Nominations Chair. SPEAKER BIOGRAPHIES Douglas Massey Vice President, Sales EbixExchange Douglas Massey currently serves as Vice President of Sales for EbixExchange. In addition to leading sales for its largest division, he oversees specific strategic partner relationships and the EbixExchange Professional Service group for custom development of financial services technology solutions. A 22-year veteran of the Insurance Technology space, Mr. Massey has spent his career helping to streamline and automate the sales and marketing of insurance products. Throughout the 90s, he helped design and sell the first competitive analysis, rating, and actuarial systems for the Property & Casualty industry that are still used by nearly all P&C insurers today. In 2001 he changed his focus working with firms across the industry to automate the sales and processing of annuity and life insurance, to working to define the IRI Straight-Through Processing standards and build annuity order entry solutions. Today he is helping Ebix continue its record growth in the insurance space with a full complement of award-winning solutions for insurance and financial services for both life and annuity straight-through processing. Mr. Massey works from the Ebix Park City, Utah, office, and has been an active participant in developing ACORD Standards for P&C, life, and annuities and has participated on the IRI Operations & Technology Committees. He holds a Bachelor of Science in Business Administration from Utah Valley State University. He is married with four young children including 4-year-old twins and loves to snow ski, motorcycle, boat, and spend time in the great outdoors with his friends and family. myirionline.org 21

24 SPEAKER BIOGRAPHIES Beth Maziad FLMI, ACS Vice President Raymond James Insurance Group Beth Maziad is Vice President of Raymond James Insurance Group, the insurance and annuity affiliate of Raymond James Financial. She plays a key role in the management of the organization, and has responsibility for the overall operations of the insurance and annuity areas at the firm. Her responsibilities also include directing RJ Insurance Group s technology efforts. The Insurance Group provides the back-office support for insurance and annuity products for over 5,000 financial advisors affiliated with Raymond James & Associates, Inc., and Raymond James Financial Services, Inc. Ms. Maziad s 28 years in the industry have all been with the Raymond James organization. Ms. Maziad was awarded her FLMI designation in 1997 and the ACS designation in She is insurance licensed in the state of Florida and holds FINRA Series 7 and 26 registrations. Additionally, she is very involved in insurance industry groups including IRI s Operations & Technology Senior Steering Committee, DTCC Senior Advisory Board, and the Operations Managers RoundTable. Brett Mendenhall Director, Insurance Solutions Communication Intelligence Corporation Brett Mendenhall has more than 15 years of experience in automating financial services processes, insurance applications, and workflow processes. He possesses particular expertise in introducing new technologies to insurance and financial services companies, including electronic signatures through his work at CIC, eapp at Finetre, and content management and workflow automation at ImageRight. He represents CIC in industry associations related to financial services and insurance. Eric Michaud Director of Relationship Management New York Life Insurance Company Eric Michaud is Director of Relationship Management for Annuity Services at New York Life Insurance Company. He is responsible for Operations Relationship Management, Call Center Operations, and eservices Strategy for Banks and Broker-Dealers. Since joining New York Life in 2002, he has managed various areas within the Annuity Organization, including New Business, NIGO, Call Center, and In-force teams. Prior to joining New York Life, Mr. Michaud worked at Hartford Life and also held positions as a Social Worker for children in foster care. Mr. Michaud is actively involved in several industry committees, including IRI s Operations & Technology Senior Steering Committee, DTCC s Senior Advisory and Retirement Services boards, OMR, and ACORD, as well as Ebix and Aplifi initiatives. He has a Bachelor s degree from Marist College and holds FINRA Series 6, 26, and 63 licenses. 22 IRI Operations & Technology Conference 2013

25 JP Murphy Director, Electronic Business to Business Nationwide Financial JP Murphy is currently Director with Nationwide in Columbus, Ohio, where he serves as the Business Consulting Leader for Reporting & Data Services within Nationwide Financial. In his role, Mr. Murphy is responsible for short-term project planning and strategic/long-term planning for Sales, Finance, and Compliance as well as all business units impacting shared services/applications. These cross business/shared applications include data warehousing and data services, financial systems, customer and producer statements/correspondence, sales technology, electronic business to business, and compliance systems. Mr. Murphy has 18 years of financial services and information technology experience at Nationwide and has worked in a variety of areas including Individual Annuities, Retirement Plans, and Information Technology. His responsibilities covered Business Operations, Business/Product Development, IT Application Development, and IT Business Consulting Analysis/Project Management. He is a graduate of Ohio State University with a Bachelor of Science in Business/Consumer Affairs. He has been actively involved with various life and annuity industry initiatives over the past five years and is currently serving on the ACORD Steering Committee. Mr. Murphy resides in Blacklick, Ohio, with his wife, Eileen, and their dog, Jack. SPEAKER BIOGRAPHIES Brent Osborne Director, Business Development Lincoln Financial Group Brent Osborne is Director of Client Solutions at Lincoln Financial Group. His role at Lincoln includes managing a variety of functions, including Annuity Order Entry Systems and various industry initiatives. In addition, Mr. Osborne s team is responsible for regulatory support and several client-facing support technologies. Prior to this role, Mr. Osborne has held a variety of positions in the Relationship Management, Project Management, and marketing areas. He has contributed to and led cross-functional teams on projects throughout the customer lifecycle. Together, they develop and implement solutions that both reduce costs and improve efficiencies. Mr. Osborne holds an MBA from the University of Saint Francis and a Bachelor s Degree in Psychological Sciences from Ball State University. He has been active in a variety of community leadership roles, including Easter Seals, Community Action, and Head Start. He is also a co-founder of the annual Adult Spelling Bee which benefits Fort Wayne Community Schools. He resides in Fort Wayne, Indiana with three young sons and a very patient wife. myirionline.org 23

26 SPEAKER BIOGRAPHIES Tim Owen Vice President, Product Management Vertafore Tim Owen is responsible for product management at Vertafore Producer Lifecycle Management, formerly known as Sircon and Kaplan Compliance Solutions. As Vice President of Product Management, he has overall responsibility for product strategy, market analysis, product requirements, product launches, and regulatory compliance services for Vertafore s Producer Lifecycle Management offerings. As a veteran in creating and deploying usable and scalable technology solutions for the insurance and securities industries, Mr. Owen has launched over 20 new products and in doing so has worked closely with hundreds of clients, including insurance companies, brokers and agencies, securities firms, education providers, and state insurance regulators for 20 years. Mr. Owen earned a Bachelor of Science degree in Applied Mathematics, with concentrations in Economics and Electronics from Ferris State University and gained Product Management certification from Pragmatic Marketing. He represents Vertafore as a member of SILA, a non-profit association for insurance and securities licensing professionals, and ACORD, a non-profit organization that promotes standards for the insurance industry. He also works with the National Insurance Producers Registry, a Vertafore business partner, the Depository Trust & Clearing Corporation, and FINRA to integrate with their licensing, registration, and appointment related systems. Chris Pernicano Founder; Senior Vice President, Sales Aplifi, Inc. Mr. Pernicano co-founded Aplifi, Inc., (formerly Blue Frog Solutions) in In his tenure at Aplifi, he has held a number of technical, client relationship, and sales-related positions and currently serves as Senior Vice President of Sales. Prior to Aplifi, Mr. Pernicano worked in technology at Hazen and Sawyer PC, consulted with IBM in the EDI Solution Center, and then went on to co-found and develop the Capital Internet Group, Inc. Mr. Pernicano earned BS and MS degrees in Engineering and an MBA from the University of Florida. Christopher Poisella Director, ecommerce Prudential Annuities As the Director of ecommerce for Prudential Annuities, Mr. Poisella is focused on driving the implementation and utilization of industry automation tools and technology that help streamline the sales and servicing of annuity products. With over 13 years of annuity industry experience working in partnership with distributors, technology vendors, DTCC, IRI and ACORD, he has developed a deep knowledge and understanding of the operational issues facing the industry and how ecommerce can be leveraged to address these challenges. Mr. Posiella is actively involved with various industry initiatives and continues to work closely with the DTCC, IRI and ACORD. He was also recently elected to serve as Co-Chair of the IRI Senior Steering Committee. Mr. Poisella earned a Bachelor of Science degree in Business Management and a Masters of Business Administration degree in Marketing, both from Sacred Heart University in Fairfield Connecticut. He also added further education at New York University and The Wharton School University of Pennsylvania and holds FINRA Series 6 and 63 licenses. 24 IRI Operations & Technology Conference 2013

27 Cynthia (Cindy) Price Service Relationship Manager Prudential Annuities Cindy Price is a Service Relationship Manager at Prudential and has been with the company for three years. She is responsible for managing the overall service experience with financial advisors and broker-dealer firms. Ms. Price collaborates closely with her partners in sales and strategic relationship management to identify trends and provide solutions, with the goal of making it easy to do business with Prudential. Prior to joining Prudential, Ms. Price held various roles at The Hartford both in their Individual and Group Annuity Operations area. She has 25 years of industry experience and has been a strong advocate in moving the industry forward in Best Practices, Automation, and Forms Standardization. She is an active member of the OMR Group, LOMA EPAC, ACORD, and the Deloitte working groups. She also holds FINRA Series 6 and 26 licenses. Ms. Price resides in Central Connecticut with her husband, Richard, and her twins, Jakob and Jilian. Brenda Raines Senior Project Leader, Insurance Services Edward Jones Brenda Raines is a Project Leader in the Insurance Services area at Edward Jones. She was responsible for launching the AnnuityNet platform in 2007 and continues to move new functionality to the platform. She is also working through the requirements for the Annuity Maintenance platform and leading efforts to find new technology for the insurance industry. She has been with Edward Jones for 25 years and prior to her current role served as the Department Leader of the firm's Trade Operations area, which was responsible for all listed executions, P&S, and trade corrections. She recently led the initiative with other distributors, carriers, and service vendors to have the Contract Features screen simplified on both the AnnuityNet and Aplifi platforms. Ms. Raines has her Series 7 and 63 licenses. She and her husband, Bill, live in St. Louis, Mo., and enjoy spending time with their two children and three grandchildren. SPEAKER BIOGRAPHIES Pam Simonds Business Lead VERTEX, Inc. Pam Simonds is a Business Lead at VERTEX, Inc., which she joined in Her role includes business consultant support to VERTEX clients and their automated business process, which includes electronic order-entry for life and annuity. Her responsibilities also involve supporting the VTXml tool, which is the VERTEX, IRI, and ACORD compliant tool for creating the Product Profile for Annuities (PPfA) and Life (PPfL). Prior to joining VERTEX, Ms. Simonds spent 13 years at The Hartford working in several positions within the Individual Annuity Division. Currently, Ms. Simonds is the Solutions Lead for the newly formed IRI Suitability Question Standardization Working Group and is a Co-Chair on the ACORD Forms & Data Mapping Working Group. She is an ACORD Certified Expert (ACE). Ms. Simonds lives in Burlington, Conn. She is married to Steve Simonds and is the proud mother to Mark, Alexandra, and Ben. myirionline.org 25

28 SPEAKER BIOGRAPHIES Barbara Smith Vice President Pershing, a BNY Mellon company As a Vice President for Pershing, Ms. Smith is responsible for Pershing s Subscribe annuity offering, which is part of the Product Management and Development group. The group is responsible for ensuring industry-leading solutions for mutual funds, alternative investments, ETFs, and insurance and annuity products. The Product Development and Management group itself is part of Pershing s Global Marketing Planning and Product Solutions. Prior to joining Pershing in 2011, Ms. Smith was a Product Consultant and Vice President for National Financial Services. She participates on numerous industry committees and working groups. Ms. Simonds earned a Bachelor of Science degree in Elementary Education/English from the State University of New York at New Paltz. Jeanann Smith Director, Product Management The Depository Trust and Clearing Corporation (DTCC) Jeanann Smith is Director of Product Management in Insurance & Retirement Services at the Depository Trust and Clearing Corporation (DTCC), the largest financial services post-trade infrastructure organization in the world. She leads product initiatives including the Producer Management Portal (the NAIC producer training initiative), product enhancements to DTCC s existing services include the licensing and appointment (LNA) service and other initiatives aimed at improving efficiencies and reducing risk in the insurance industry. Prior to joining DTCC in 2006, Ms. Smith was a Business Consultant Lead at Nationwide Life Insurance Company, where she was responsible for the firm s eb2b initiatives. She has held several positions in the insurance industry, including at Wells Fargo, PrimeVest Financial Services, and Piper Jaffray in Minneapolis, Minn. Ms. Smith is a member of the IRI Operations & Technology Committee, ACORD s L&A Program Group, and the Joint Producer Licensing and Appointment Working Group. She also co-facilitates the DTCC I&RS Review Board. Christopher Stadler Operations Relationship Manager Nationwide Financial Chris Stadler has been employed with Nationwide Financial for 13 years, serving as a senior member of the Nationwide Firm Relations team for the past seven. During his seven-year tenure as an Operations Relationship Manager, he has been an advocate at Nationwide for the development of significant technology initiatives to support various straight-through processing projects within the industry. His previous industry experience includes multiple panel appearances at IRI. He has been an OMR attendee and is a current member of the DTCC Data Analytics Board, as well as ACORD. Mr. Stadler, a graduate of Franklin University with a Bachelor of Science in Organizational Leadership and Development, is currently working on his MBA and holds a FINRA Series 6 license. He resides in Columbus, Ohio, where he volunteers his time to the Mid-Ohio Food Bank and coaches little league soccer. Mr. Stadler is married and is the father of two daughters. 26 IRI Operations & Technology Conference 2013

29 Jeff Stein Vice President, Individual Products & Solutions Operations Nationwide Financial Jeff Stein is currently the Vice President, Individual Products & Solutions Operations, and has been with Nationwide for 23 years. In his current role, he is responsible for all individual life and annuity new business processing and underwriting, as well as the processing and servicing of more than 1 million in-force customers. Mr. Stein has more than 26 years experience in managing annuity and life insurance call centers, underwriting, and back-office operations. He graduated from Capital University with a Bachelor's degree in Business Administration and Insurance. Mr. Stein earned his CLU, ChFC, and FLMI designations and holds FINRA Series 6 and 26 registrations. He is married to Diane and has two children. They reside in Galena, Ohio. Kristie Thompsen Principal, Insurance Services Edward Jones Kristie Thompson joined Edward Jones in 1991 as a member of the Corporate Action and Distribution area. Throughout her lengthy career, she has held a number of key roles, including leading the Estates department for two years and the Customer Account Transfer department for 13 years. In 2009, she moved to Insurance Services, where she continues to serve today. She is responsible for the performance of the Insurance Services department, which includes service, processing and insurance licensing support throughout the United States. Ms. Thompsen was named an Edward Jones principal in She has been actively involved in the financial services industry for years and served as president of the SIFMA Customer Account Transfer Division from SPEAKER BIOGRAPHIES Wendell Tobiason Distribution Automation Director Symetra Financial In this his current position, Mr. Tobiason acts as the product owner for development efforts and implementations of e-commerce with Symetra s distributors. He has served in a variety of areas within Symetra, including the Individual Life and Retirement (Annuities) departments as well as IT Tech Services and Illustration systems for all products. Work in the illustration area led to his engagement with Symetra s distributors and providing additional services in this area. Mr. Tobaison has been involved with IRI and ACORD and represents Symetra with the DTCC, Vertex, Ebix, Aplifi and other vendors associated with our e-commerce processing. He is a graduate of Western Washington University with a degree in Math and Computer Science. myirionline.org 27

30 SPEAKER BIOGRAPHIES Catherine J. Weatherford President and Chief Executive Officer Insured Retirement Institute Catherine Weatherford is the President and Chief Executive Officer of the Insured Retirement Institute (IRI), the leading not-for profit organization educating Americans about the importance of retirement planning, including the growth, acceptance, and understanding of annuity and variable life products. She led the association through an extensive and successful rebranding, bringing in more than 150,000 financial advisors as members. As a result of her leadership and accomplishments, Ms. Weatherford was selected as one of the nation s top association executives for 2010, joining the ranks of 20 elite leaders selected from hundreds of candidates. Ms. Weatherford is a distinguished thought-leader on issues related to retirement security. She is a member of the U.S. Chamber s Committee of 100, as well as the Exchequer Club, the preeminent forum in Washington, D.C., for national economic and financial policy. Prior to joining IRI, Ms. Weatherford served for 12 years as Chief Executive Officer of the National Association of Insurance Commissioners. She was also the first woman to serve as Oklahoma s Insurance Commissioner a position she held from 1991 to 1995, after serving as a senior policy advisor to Oklahoma Governor David Walters. She began her career at the Oklahoma Insurance Department, serving in several capacities in her 13-year tenure. Ms. Weatherford has received several national awards and recognitions for providing extensive employee-friendly programs and benefits during her career. She served on the National Insurance Producer Registry Board of Directors for nine years and the American Society of Association Executives Board of Directors for four years. She is a graduate of the University of Central Oklahoma with a Bachelor of Arts in political science. Natalie Wood Director and Senior Relationship Manager, Insurance & Retirement Services The Depository Trust and Clearing Corporation (DTCC) Natalie Wood is a Director and Senior Relationship Manager in Insurance & Retirement Services (I&RS) at the Depository Trust and Clearing Corporation, the largest financial services post-trade infrastructure organization in the world. She works with many of the group s strategic insurance carrier members. Ms Wood has been with I&RS for over four years, and leverages her over 20 years of client relationship management experience in financial services to providing service and consultation to DTCC s clients. Prior to joining DTCC, Ms. Wood was Director of Global Account Management for SunGard, where she focused on mapping core products and services to clients individual business plans, creating customized and scalable solutions. Prior to SunGard, she was a Managing Director for NASDAQ responsible for corporate client service and business development in the Northeast. Ms. Wood holds an MBA from Boston University and a BA in Economics from Clark University. 28 IRI Operations & Technology Conference 2013

31 Retireophobia: Your client s fear that it may never happen. At Nationwide Financial, we can help you break down and simplify the difficult conversations surrounding retirement for your clients. Expertise we can provide support with complex case design, income planning or even client presentations Easy-to-use tools and customizable strategies for everything from retirement income to long-term care Competitive products our suite of annuities, life insurance, retirement plans and mutual funds is designed to help you build the right plan Whatever your clients face, let s face it together. i nationwidefinancial.com ANNUITIES LIFE INSURANCE RETIREMENT PLANS MUTUAL FUNDS Nationwide Investment Services Corporation, member FINRA. In MI only: Nationwide Svcs. Corporation. Nationwide, Nationwide Financial and the Nationwide framemark are service marks of Nationwide Mutual Insurance Company. Let s Face It Together is a service mark of Nationwide Life Insurance Company Nationwide Financial Services, Inc. All rights reserved. NFV-0707AO (4/13)

32 GENERAL INFORMATION Accessibility for Attendees With Disabilities IRI Staff will work with attendees to provide reasonable accommodations for those with special needs. To request assistance onsite, please visit the IRI Registration Desk in the Osceola A Foyer. Anti-Trust Policy and Caution As members of a trade association, each person attending this function must be mindful of the constraints imposed by federal and state anti-trust laws. The people here today represent companies that are in direct competition with one another. IRI s purpose is to provide a forum for the free exchange of ideas on the designated topics. It is not the purpose of this meeting to reach any agreement that could have anticompetitive effects. Individuals must keep in mind that a violation of the anti-trust laws may subject them to substantial fines or worse. You can avoid problems by following these simple guidelines: Stick to the published agenda. Be cautious about discussions involving pricing, premiums, benefits to be offered or terminated, and who should or should not be covered. The Justice Department views these types of discussions with concern and suspicion. Never take a poll of participants positions or make a collective agreement on these issues. Always retain your right to make an independent judgment on behalf of your company. IRI is dedicated to assisting each of its members in achieving their competitive potential. Attendee-Organized Events Please note that IRI s long-standing policy states that no attendee-organized events may be held during any scheduled meeting event, including general and elective sessions, receptions, and organized networking activities. With respect to events scheduled during non-conference hours, please notify IRI s Meetings & Conferences Department of your event via to conferences@irionline.org. Please note that your event may take place only at the event hotel if you are a registered sponsor for the meeting. Thank you in advance for your continued compliance with this policy. Badges Badges should be worn at all official functions to allow access to general sessions, receptions, and the Exhibit Hall. If you misplace your badge, please visit the Registration Desk for a replacement. Cameras, Recording Devices, and Cell Phones Please refrain from using cameras, recorders, and/or cell phones in the sessions or exhibits. Personal photography is allowed at social functions. Please note that an official IRI photographer will be taking photographs of attendees and speakers for future use in IRI publications and on the IRI website. Committee Meetings (Invitation Only) Sunday, May 19 2:00 pm 3:00 pm License and Appointments Automation Working Group...Naples 2 3:00 pm 5:00 pm IRI Operations & Technology Senior Steering Committee...Naples 3 Monday, May 20 7:30 am 8:30 am 1035 Automation Working Group...Osceola 4 Tuesday, May 21 7:30 am 8:30 am Suitability Questions Standardization Working Group...Osceola 4 12:30 pm - 1:30 pm In-Force Transaction Working Group...Osceola 4 Conference Attire The preferred dress for all sessions is business casual attire. Contact To contact a member of the IRI staff while onsite, please visit the Registration Desk in the Osceola A Foyer. Emergency Procedures Fire/Medical Emergency In case of a fire or medical emergency at the hotel, please notify Security on any 30 IRI Operations & Technology Conference 2013

33 house phone by dialing 33 (62080 for non-emergency). Coat and Baggage Check Gaylord Palms Resort & Convention Center Concierge. Attendees may check their coats, bags or packages at the concierge for a nominal fee. Exhibit Hall Hours Sunday, May :30 pm 7:00 pm Monday, May :30 am 6:00 pm Tuesday, May :30 am 11:15 am Internet and Wireless Wireless Internet is available. The network name is Insured Retirement Institute. To connect: View Available Wireless Networks. Connect to IRInet2013 Password: IRIOpsTech13 Lost and Found Lost and Found will be located at the IRI Registration Desk in the Osceola A Foyer. At the conclusion of the conference, items not claimed will be turned over to Lost and Found at the Gaylord Palms. Meal Functions Breakfast, breaks, and lunches will be served in the Exhibit Hall, unless otherwise specified in the agenda. GENERAL INFORMATION Mobile App The latest IRI Operations & Technology Conference 2013 information is available right on your mobile device. To learn more and download the app, visit the Apple App Store or Google Marketplace. Registration Hours Osceola A Foyer Sunday, May :00 PM 7:00 PM Monday, May :30 AM 6:00 PM Tuesday, May :30 AM 11:15 AM Session Presentations Presentations from the Operations & Technology Conference will be available on the IRI Conference web page and IRI Focus by May 28, Future IRI Conferences IRI Government, Legal & Regulatory Conference 2013 June 17-18, 2013 Grand Hyatt Washington Washington, DC VISION IRI Annual Meeting 2013 September 22-24, 2013 Fairmont Chicago, Millennium Park Chicago, IL IRI Marketing Summit 2014 March 23-25, 2014 Hilton New York New York, NY myirionline.org 31

34 HOTEL FLOOR PLAN 32 IRI Operations & Technology Conference 2013

35 myirionline.org 33 HOTEL FLOOR PLAN

36 PREMIER ALLIANCE PARTNERS IRI thanks the following organizations for their generous support and participation in our Premier Alliance Partner Program. DIAMOND LEVEL GOLD LEVEL SILVER LEVEL 34 IRI Operations & Technology Conference 2013

37 IRI thanks the following organizations for their support of this year s conference. PRESIDENT LEVEL CONFERENCE SPONSORS DIRECtoR LEVEL myirionline.org 35

38 When You Look For Better Solutions, LOOK TO BROADRIDGE. Intelligent Fulfillment Solutions A single solution for managing digital/offset print fulfillment, e-delivery and web presentment 4 Lowest cost approach 4 Better investor experience 4 Greater client control 4 More innovative technology Look for us at Booth 15, or visit us online at broadridge.com 2013 Broadridge Financial Solutions, Inc., Broadridge, the Broadridge logo and certain other marks are registered trademarks or service marks of Broadridge Financial Solutions, Inc.

39 E X H I B I T H A L L FLO O R P L A N EXHIBITORS AOMi...16 Aplifi...19 Broadridge Financial Solutions, Inc Communication Intelligence Corporation (CIC)...14 EbixExchange...21 FTNI/RemitPro...13 Insurance Technologies...18 PaperClip, Inc Vertafore...22 Cooperative Technologies...20 myirionline.org 37

40 EXHIBITORS AOMi Booth 16 Address: 7676 Oak Meadow Drive, Hudson, OH Contact: Eric Sharpe, Director, US Sales- Insurance Phone: (330) AOMi provides an innovative approach to operations management, focusing front-line managers and their staff on the achievement of quality and service levels at the optimum cost. The Active Operations Management method transforms the typical top-down, data-driven, command-and-control management style into a collaborative, method-driven, bottom-up culture, where good decisions are made daily at the heart of the operation. The Active Operations Management Method empowers managers to drive performance improvements and is a firm foundation for other business improvement programs. AOM Skills equip managers with the relevant competencies and behaviors to manage their staff at an individual level, make better informed decisions, and provide a framework for effective communication and feedback. AOM Tools convert data into information and, together with the AOM Method, provide skilled managers with the intelligence and ability to make confident decisions. Clients achieve a minimum 10% productivity improvement within 12 months guaranteed! Aplifi, Inc. Booth 19 Address: 555 S. Andrews Avenue, Suite 202, Pompano Beach, FL Contact: Michelle Fix, Marketing Manager Phone: (954) Michelle.Fix@aplifi.com Aplifi is a leading technology provider that focuses on the life insurance and financial services markets. Aplifi offers solutions that facilitate more compliant and in good order insurance transactions, driving increased business. Aplifi s products include AFFIRM for Annuities, AFFIRM for Life, InsureSocket, I-Relay, and PolicyBox. We Simplify Selling Insurance! Visit us at Broadridge Financial Solutions, Inc. Booth 15 Address: 200 Brickstone Square, Suite 504, Andover, MA Contact: Len Driscoll, Vice President Phone: (978) Len.Driscoll@broadridge.com Broadridge Financial Solutions, Inc., (NYSE:BR) is the leading provider of investor communications and technology-driven solutions for broker-dealers, banks, insurance companies, mutual funds, and corporate issuers globally. Broadridge s investor communications, securities processing, and operations outsourcing solutions help clients reduce their capital investments in operations infrastructure, allowing them to increase their focus on core business activities. With 50 years of experience, Broadridge s infrastructure underpins proxy voting services for over 90% of public companies and mutual funds in North America, and processes more than $4.5 trillion in fixed income and equity trades per day. Broadridge employs approximately 6,200 full-time associates in 13 countries. For more information about Broadridge, please visit com 38 IRI Operations & Technology Conference 2013

41 Communication Intelligence Corporation (CIC) Booth 14 Address: 275 Shoreline Drive, Suite 500, Redwood Shores, CA Contact: Brett Mendenhall, Director, Insurance Solutions Phone: (650) Communication Intelligence Corporation ( CIC ) (OTCQB: CICI), a leading supplier of electronic signature solutions and the recognized leader in biometric signature verification has emerged as the leading supplier of electronic signature solutions for top tier financial services companies. CIC solutions enable enterprises to fully execute Business Process Automation initiatives, resulting in truly paperless workflow and legally binding electronic transactions. CIC s SignatureOne Ceremony Server ( SignatureOne ) provides a streamlined, easy-to-integrate esignature solution that is the ultimate endpoint in true straight-through processing. SignatureOne is especially relevant when a signature is required to complete a transaction or to confirm transaction details prior to completion. CIC s solution creates a legally binding signature with a full audit trail and a tamper evident seal that demonstrates a signer s intention to be bound to a given transaction and prevents signature repudiation attempts. SignatureOne solutions meet SEC and FINRA compliance and regulatory requirements and adhere to the United States ESIGN and UETA electronic signature laws. SignatureOne supports multiple types of esignature capabilities for the specific needs of insurance and financial services institutions. These options combine the benefit of a standard software solution with the flexibility of selecting an esignature method that meets our clients unique requirements, including from a relevant compliance and regulatory perspective. CIC s solutions are available both in SaaS and on-premise delivery models. EXHIBITORS Cooperative Technologies Booth 20 Address: 1945 Cliff Valley Way, Suite 300, Atlanta, GA Contact: Cheri DeBoer-Stinson, Director of Business Development Phone: (404) ext CStinson@CooperativeTechnologies.com What s New The frustration of having to track down existing insurers, their correct processing locations and replacement requirements is OVER! There is a better way New Ceding Carrier Search Logic Advanced Search Logic, included with Cooperative Technologies Ceding Carrier Contact and Replacement Requirement Database, tracks mergers, acquisitions and name changes, automatically giving users the contact and requirement information for the carrier now responsible for the business. This new, robust logic allows your team to search for a carrier using an alias, acronym, marketing name, partial company name or NAIC number and also helps drill down to the correct processing location. What s more, the correct ceding carrier details for each transfer can be electronically pulled into your order entry, new business and replacement workflow systems. Issue Policies Faster with 1035 Exchange and Transfer Solutions The unparalleled CT1035 Exchange Solutions include a suite of robust, interactive software and service applications allowing insurance and financial organizations the ability to augment any part of their existing exchange process. myirionline.org 39

42 EXHIBITORS Since 1996, CT1035 Exchange Solutions have simplified and streamlined replacement processing, significantly reducing not-in-good-order replacement requests, allowing clients to issue policies faster. The one essential CT1035 solution for every financial and insurance company selling new business and handling replacements is the CT Ceding Carrier Contact and Replacement Requirements Database. Access detailed replacement processing facts for thousands of carriers using 1035Contact Web-Service, 1035YellowPages, 1035 Exchange System and other in-house database applications. EbixExchange Booth 21 Address: 1441 West Ute Boulevard, Suite 340, Park City, UT Contact: Doug Massey, Vice President, Sales Phone: (801) EbixExchange is the premier On-Demand Software Exchange, offering products and services that automate, expedite, and improve the entire sales and servicing process for the life insurance, annuity, property and casualty, and health insurance industries. EbixExchange is the single largest commercial provider of insurance and annuity automation. EbixExchange provides seamless straight-through processing from presales research to post-issue servicing to distributors and carriers. EbixExchange provides the most widely used CRM solutions, order-entry platforms, quoting engines, risk administration tools, compliance solutions, epolicy delivery, data transformation solutions, and much more for the life insurance and annuity industry. FTNI/RemitPro Booth 13 Address: Birch Drive, Suite 120, Omaha, NE Contact: Tom Schildhauer, Executive Vice President, Sales Phone: RemitPro Inc. recently became a wholly owned subsidiary of FTNI. The combined organization offers a portfolio of financial remittance solutions that are web based and scalable to meet the needs of any size Insurance company, Broker Dealer or Clearing Firm. FTNI s web services are easily configured to address the various needs of Agents, Financial Advisors, Correspondent Firms, and Corporate Treasury Departments. Customers are empowered with the capability to deploy the technology to all points of payment presentment, which streamline the electronic processing of checks, ACH debits, credit card, mobile payments, and associated documents. FTNI solutions are currently being used by several Triple A Best Companies and have been featured in Insurance & Technology Magazine. eremitpro and ETran are secure configurable web services platforms that reduce operational cost and improve cash flow. This is accomplished via electronic capture and processing of payments and documents from Mailed-In, Walked-In, Called-In, Website and Mobile points of presentment. Enterprise Treasury Departments achieve additional value by utilizing enhanced functions, such as, configurable workflow for oversight and risk management and integration with back office systems. RiskAlert is a flexible web services application which provides identity validation for new account opening, and OFAC screening for Clients who are required to comply with the USA Patriot Act, or who simply want to minimize the risk of fraud. RiskAlert provides a comprehensive audit trail of activity, increases productivity and provides the detail needed for compliance with audits and government regulations 40 IRI Operations & Technology Conference 2013

43 Insurance Technologies Booth 18 Address: 2 South Cascade Avenue, Suite 200, Colorado Springs, CO Contact: Kristin Wills, Vice President, Marketing Phone: kwills@insurancetechnologies.com Insurance Technologies provides innovative sales and regulatory automation solutions to the insurance and financial services industries. Our product suite supplies carriers and distribution partners with accurate tools to automate and accelerate the sales process, allowing more time to develop new sales opportunities. ForeSight is a mobile point-of-sale illustration platform that supports all aspects of the insurance sales process for multiple lines of business across diverse distribution channels with customized user experience and content branding options. FireLight is a device-agnostic, user-friendly, easy-to-deploy, e-application business fulfillment platform that automates any existing sales process across all lines of business, facilitating straight-through processing. EXHIBITORS PaperClip, Inc. Booth 17 Address: 1 University Plaza, Suite 518, Hackensack, NJ Contact: Suzanne G. Tuck, Vice President of Sales Phone: (201) stuck@paperclip.com PaperClip Incorporated is an innovative software development and services company with 20 years experience and over 260 million electronic documents exchanged in a popular straight through processing model for the financial service industries. PaperClip focuses on industry business problems and delivers emerging technology solutions that help to satisfy an industry as a community. PaperClip identifies with the independent distribution channels, providing document management, document exchange, and encryption services, all designed to be simple but effective. Vertafore Booth 22 Address: NE 195th Street, Bothell, WA Contact: Patrick Masi, Senior Product Manager Phone: (517) pmasi@vertafore.com Vertafore is the leading provider of producer-related compliance and information management in the insurance and securities industries. Our Producer Lifecycle Management family of products accelerates producer sales authorizations by streamlining and automating the complex process of producer appointing, registrations, licensing, and day-to-day compliance transactions. For more information about Producer Lifecycle Management, visit myirionline.org 41

44 ATTENDEE LIST Karen Alvarado AVP Technology Compliance & Audit Pacific Life Insurance Company Carolyn Ashmore Director, Business Relationship Management Nationwide Financial Donnie Atis Director Morgan Stanley Yolanda Austin Program Manager, Life & Annuity ACORD Richard Babineau Vice President, Product Management Broadridge Financial Solutions Inc. Operations Relationship Manager AXA Distributors Jeff Butikofer Relationship Manager Protective Life Insurance Company Michael Cain Director Broadridge Financial Solutions Inc. Stephanie Camerlengo Officer Boston Financial Data Services John Carelli Department Manager for Annuities & Insurance Operations Janney Montgomery Scott, LLC Sho Bahng AVP Raymond James Insurance Group Patrick Binning Client Relations Consultant DST Systems, Inc. Bill Bolton Vice President Product Management Princeton Financial Systems Cynthia Boudreau Managing Director Boston Financial Data Services Suzanne Brazeal VP, Business Automation Strategies VERTEX, Inc. Karen Brenneman Director, Product Management National Financial Services, LLC D. Michael Bridges President PaperClip Inc. Steven Broglie Michael Carrel Vice President, Integrated Application Services Nationwide Financial Brad Cauthen Business Systems Analyst Protective Life Insurance Company Travis Champion Vice President, Sales Insurance Technologies Chelle Chase Vice President, Strategic Sales Programs Symetra Financial John Cheney Sales Executive Vertafore Colin Chin AVP Lincoln Financial Group Valerie Clark Vice President, Product Management EbixExchange 42 IRI Operations & Technology Conference 2013

45 Jennifer Cogdell Channel Lead, Relationship Management Lincoln Financial Group Gayle Cole Director/AVP Transamerica Capital Management Nathan Collins Managing Director of Operations ProEquities Inc Walter Conley Director, Carrier Service Management Fidelity Investments Life Insurance Company Michael Crines Vice President KEANE Ben Daniels Business Systems Consultant Mgr. Wells Fargo & Company William Dark Vice President State Street Global Advisors Katherine Dease VP, Solution Integrations CIC (Communication Intelligence Corporation) Cheri DeBoer-Stinson Director, Business Development Cooperative Technologies, Inc. Tony Diodato Director, Enterprise Sales ipipeline Leonard Driscoll Vice President, Chief Client Officer Broadridge Financial Solutions Inc. Bill Duncliffe Director Broadridge Financial Solutions Inc. Ted Epps Principal Deloitte Consulting LLP Janey Evans Annuity & Insurance Operations Analyst Robert W. Baird & Co., Inc. Karen Faille Operations Manager / Annuity Post Issue Operations Wells Fargo & Company Valerie Felsch Sr Operations Relationship Manager Allianz Life Insurance Company David Fenimore Executive Vice President, Engineering & CIO Insurance Technologies Jim Ferrell VP, FireLight Product Management Insurance Technologies Susan Fiengo Vice President & Chieft Administrative Officer Forethought Financial Group Fran Forslund Business Analyst Program Lead, B2B Transamerica Tiffany Foy Business Relationship Manager Nationwide Financial Jeff Freeze VP Technology Transamerica Joseph Frutuoso Director Strategic Business Architecture CSC Financial Services Group Linda Fry Operations Manager, VP Wells Fargo & Company ATTENDEE LIST myirionline.org 43

46 ATTENDEE LIST Robert Gager Relationship Manager Lincoln Financial Group Mitchell Gandelman Corporate Vice President New York Life Insurance Company Christine Gendron Assistant Vice President MassMutual Financial Group Andrew Harrall Strategic Distribution Partners Operations MassMutual Financial Group Julia Harris Annuity and IRA Business Application Manager Wells Fargo & Company Tom Hauptli SVP, Operations Wells Fargo & Company Jeff Gilpin Client Relations Supervisor DST Systems, Inc. David Golik Vice President of Applications SunAmerica Retirement Markets Lorene Gordon Vice President, Operations & Program Management, Retirement Solutions Division Pacific Life Insurance Company Bruce Graham Director, Operations & Technology Forethought Financial Group Doug Grebe AVP, Single Premium and Bank Great American Insurance Group Rich Grisham Director, Global Solutions ipipeline Giacomo Guardavaccaro Director-Insurance Services UBS Financial Services Inc. Robin Gugel Assistant Vice President Great-West Life and Annuity Insurance Company Jeff Hamilton VP, IAO Business Development Lincoln Financial Group Michael Heckman Lead Applications Developer Lincoln Financial Group Mary Heimlich Senior Business Consultant VERTEX, Inc. Ann Henstrand Chief Industry & Government Affairs Officer ACORD Robert Heske Marketing Communications Manager Broadridge Financial Solutions Inc. Amy Hester VP, Business and Technology Optimization Lincoln Financial Group Shawn Hienton Business Relationship Manager Nationwide Financial Doug Hile Sr. Consultant, Customer Automation Nationwide Financial Gary Hogard Vice President, Annuities Service Prudential Financial Mark Holthaus Department Leader, Insurance Edward Jones 44 IRI Operations & Technology Conference 2013

47 Robert Hosier Lead Systems Analyst-Business to Business Lincoln Financial Group Sean Hurd Vice President, Annuity & Life Insurance Operations Merrill Lynch Global Wealth Management Marianne Jasmin Project Manager, ecommerce Operations Prudential Financial Carol Jervis Commission Manager Raymond James Insurance Group Mark Jiron VP Insurance Licensing Wells Fargo Investments Kori Johanson Chief Compliance Officer & Regulatory Counsel ACORD Phillip Johnson Operations Manager Wells Fargo & Company Tige Jones Director - Industry Automation MetLife Andrew Karas Business Relationship Manager Nationwide Financial Tad Kennedy Sr. Business Analyst Sammons Financial Group Stephen Kilbon Business Consultant MassMutual Financial Group Andrew King Business Analyst Sammons Financial Group Catrice Lane Manager Jackson National Life Jeff Lehman AVP, Licensing, Registrations, & Commissions Nationwide Financial Laura Mancini Director, Systems Integration Western & Southern Financial Group Alexander Marchacos Solutions Architect MassMutual Financial Group Valarie Martin Team Supervisor Genworth Financial Patrick Masi Sr. Product Manager Vertafore Doug Massey VP, Sales EbixExchange Margaret Mattson Director Retail Product Distribution Securian Steve Maynard MD, Product & Program Development & Integ TIAA-CREF Beth Maziad Vice President Raymond James Insurance Group Shannon McLaughlin Viec President Product Management Aplifi Carmen McNally Licensing Manager Raymond James Insurance Group ATTENDEE LIST myirionline.org 45

48 ATTENDEE LIST Shaun McNeill VP Sales for Insurance Broadridge Financial Solutions Inc. Victoria Meeks Systems Manager Prudential Financial Brett Mendenhall Director, Insurance Solutions CIC (Communication Intelligence Corporation) Mary Ann O Brien Operational Controls Manager AXA Equitable Blake Olson Product Manager Cooperative Technologies, Inc. Lisa O Neill Senior Relationship Manager DTCC (Depository Trust & Clearing Corporation) Mike Messina Lead Project Manager Transamerica Anthony Milin Vice President, Internal Sales Athene Annuity & Life Assurance Company Michael Muia Solutions Architect MassMutual Financial Group JP Murphy Director, Electronic Business to Business Nationwide Financial Matt Myers Business Relationship Manager Nationwide Financial Traci Nelson Second Vice President Annuity Operations Ohio National Financial Services P. Henry Nerida Business Relationship Manager Nationwide Financial Mark Nevins Senior Director, Sales EbixExchange Frank Norton e-commerce Program Officer Pacific Life Insurance Company Brent Osborne Director, Business Development Lincoln Financial Group Terri Ostien Distribution Technology Consultant Securian Rene Ostrea Senior Product Manager Charles Schwab and Co., Inc. Tim Owen VP, Product Management Vertafore Rene Patino Assistant Vice President, Sr. Client Relationship Manager Prudential Annuities Bill Patterson Director, National Accounts Aplifi Kristin Patterson Senior Business Relationship Manager ING Retirement John Pereira ecommerce Operations Prudential Financial Chris Pernicano SVP, Solution Services Aplifi 46 IRI Operations & Technology Conference 2013

49 Christopher Poisella Director, ecommerce Prudential Financial Martie Pool Operations Manager Raymond James Insurance Group Gerald Portante Lead Senior Regulatory Specialist FINRA Helen Prater SVP - Operations Advisor Group Brad Presutto Manager New York Life Insurance Company Cynthia Price Service Relationship Manager Prudential Financial Brenda Raines Senior Project Leader, Insurance Services Edward Jones John Robbins Director, Policy Billing & Accounting, Variable Life Services Midland National Life Insurance Co. Chad Ross Director, Broker Dealer Services & Key Accounts Pacific Life Insurance Company Chris Saggio Business Consulting Analyst, eb2b Nationwide Financial Melissa Scheuerman Business Development Sammons Financial Group Tom Schildhauer CEO RemitPro, Inc. / FTNI Leonard Schmitt Group Director, Insurance & Retirement Services Relationship Management DTCC (Depository Trust & Clearing Corporation) Lisa Schroeder First Vice President, Annuity & Insurance Operations Robert W. Baird & Co., Inc. Amy Scott Sr. Department Leader, Insurance Edward Jones Keith Seger Divisional Vice President Great American Insurance Group Eric Sharpe Director, US Sales-Insurance Active Operations Management Pam Simonds Senior Business Analyst VERTEX, Inc. Jeanann Smith Director, Product Management DTCC (Depository Trust & Clearing Corporation) Diana Smith Director, Operations Relationship Management Jackson National Life Patrick Smith Director - Relationship Management MetLife Barbara Smith Vice President, Insured Solutions, Financial Solutions Pershing LLC Jeffrey Spritzer Chief Operating Officer AXA Equitable ATTENDEE LIST myirionline.org 47

50 IRI PROGRAM PLANNING COMMITTEE Christopher Stadler Operations Relationship Manager Nationwide Financial Cory Stark Product Manager, Insurance Services DTCC (Depository Trust & Clearing Corporation) Michael Stazzone Director New York Life Insurance Company Jeff Stein Vice President Nationwide Financial Jeremy Stephenson Business Development Operations Consultant Sammons Financial Group Karen Stewart Operations Manager Wells Fargo & Company Charles Sweeney Director of Operations - New Business Pacific Life Insurance Company Tom Swock Director, National Accounts Aplifi Nicki Teel Sales Project Manager ING Retirement Dave Thom Sr. Director, Operations Allianz Life Insurance Company Kristie Thompson Principal Edward Jones Sean Tibbs Advisory Solution Technology TIAA-CREF Wendell Tobiason Distribution Automation Director Symetra Financial Suzanne Tuck Vice President of Sales PaperClip Inc. Tom Vano Vice President, Annuity Services LPL Financial Cat VanWey AVP, National Accounts & Broker Dealer Services Pacific Life Insurance Company Megan Vogel Product Manager Nationwide Financial Christine Vorhies Sr. Director Operations Transamerica Scott Wagner Insurance Business Process & Data Analyst Waddell & Reed Financial Services Vicky Weber Assistant Vice President, Insurance Operations Stifel, Nicolaus & Company, Inc. Steven Wilson President VERTEX, Inc. Natalie Wood Director DTCC (Depository Trust & Clearing Corporation) Dave Wormstone President Active Operations Management Jennifer Yerly IT Solutions Leader Genworth Financial Joshua Zinn Sr. Annuity Analyst-Industry Automation MetLife 48 IRI Operations & Technology Conference 2013

51 CONNECT. LinkedIn Join IRI s group on LinkedIn Facebook Like our page on Facebook Twitter Follow us on

52 IRI PROGRAM PLANNING COMMITTEE Conference Chair Wendell Tobiason Director, Distribution Automation Symetra Financial Committee Members Suzanne Brazeal Vice President, Business Automation Strategies VERTEX, Inc. Cheri DeBoer-Stinson Director, Business Development Cooperative Technologies, Inc. Jim Ferrell Vice President, FireLight Product Management Insurance Technologies Bruce Graham Director, Operations & Technology, National Accounts Forethought Life Doug Hile Senior Consultant, Customer Automation Nationwide Financial Andrew Karas Operations Relationship Manager Nationwide Financial Douglas Massey Vice President, Sales EbixExchange Beth Maziad Vice President Raymond James Insurance Group Eric Michaud Director, Relationship Mananement, Annuity Sales New York Life Insurance Company Mary Ann O Brien Operations Control Manager AXA Equitable Lisa O Neill Senior Relationship Manager DTCC (Depository Trust & Clearing Corporation) Tim Owen Vice President, Product Management Vertafore Chris Pernicano Founder, Senior Vice President, Solution Services Aplifi, Inc. Christopher Poisella Director, ecommerce Prudential Annuities Brenda Raines Senior Project Leader, Insurance Services Edward Jones Chad Ross Director, Broker Dealer Services & Key Accounts Pacific Life Insurance Company Chris Saggio Business Consulting Analyst, eb2b Nationwide Financial Leonard Schmitt Group Director, Insurance & Retirement Services Relationship Management DTCC (Depository Trust & Clearing Corporation) Chris Stadler Operations Relationship Manager Nationwide Financial Suzanne Tuck Vice President of Sales PaperClip, Inc. Natalie Wood Director DTCC (Depository Trust & Clearing Corporation) 50 IRI Operations & Technology Conference 2013

53 Larry Roth Chairman President & CEO Advisor Group John L. Carter Vice Chairman President, & COO Nationwide Financial Retirement Plans Lynne Ford Past Chairman Executive Vice President Calvert Investments Robert J. Moore Treasurer President & COO LPL Financial Thomas F. Streiff Secretary EVP, Retirement Product Manager PIMCO Catherine J. Weatherford President President and CEO Insured Retirement Institute (IRI) Maliz Beams CEO ING U.S. Retirement Greg P. Cicotte President Jackson National Life Distributors Robert DeChellis President, Allianz Life Financial Services, LLC Allianz Life Insurance Company of North America Michael Falcon Managing Director, Head of Retirement J.P. Morgan Asset Management Will H. Fuller President & CEO Lincoln Financial Distributors Ben Huneke Managing Partner Morgan Stanley Wealth Management Investment Products and Services Nick Lane Senior EVP, President, Retirement Savings AXA Equitable Drew Lawton Executive Vice President, Head of Retirement Solutions New York Life Investments William F. Loehning EVP, Insurance and DCIO Relationship Management Fidelity Investments Institutional Services Bill Lowe President Sammons Retirement Solutions Paula Nelson Executive Vice President Forethought Life Insurance Company John Papadopulos President, Wells Fargo Retirement Wells Fargo & Company Brian Shea President, Investment Services, BNY Mellon Head of Client Service Delivery and Client Technology Solutions, BNY Mellon Chairman, Pershing LLC, a BNY Mellon company IRI BOARD OF DIRECTORS Bruce Ferris EVP Sales and Distribution Prudential Annuities Elizabeth M. Forget Senior Vice President, MetLife Retail Annuity Products MetLife David C. Tyrie Managing Director, Head of Personal Wealth & Retirement Global Wealth & Retirement Solutions, Bank of America Merrill Lynch Cindy A. Vogl Executive Director, Retirement and Advisory Solutions UBS Global Asset Management (Americas) Inc. myirionline.org 51

54 Pre-Order Your Co-Branded Fact Books and Save 50% Off the List Price The IRI Fact Book, the Insured Retirement Institute s most sought-after publication, is now available for co-branding. See your company logo featured prominently on the front cover. save 50% or more by ordering in bulk. Pricing starts at 100 copies. IRI 2013 FACT BOOK A GUIDE TO INFORMATION, TRENDS AND DATA IN THE RETIREMENT INCOME INDUSTRY YOUR LOGO HERE For A Personalized Quote Please communications@irionline.org

55 myirionline.org 53 NOTES

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