Bylaw Services Department

Transcription

1 Bylaw Services Department 1 P a g e

2 Bylaw Services Department Operating Budget Roll-up Q3 Approved Proposed Proposed Proposed Budget Forecast Budget Budget Budget Budget REVENUES Activity Revenue $382,750 $401,409 $383,250 $391,750 $391,900 $391,900 Grant Revenue 43,200 43,892 43,200 43,200 43,200 43,200 Other Revenue 10,250 7,350 10,250 10,250 10,000 10,000 TOTAL REVENUES 436, , , , , ,100 EXPENDITURES FTE Count Wages & Benefits 546, , , , , ,379 Contracted & General Services 50,545 56,020 54,475 56,675 55,695 57,570 Materials, Goods & Supplies 6,500 9,966 7,325 8,900 7,100 7,200 Internal Charges 41,900 41,900 43,600 43,500 44,700 45,500 TOTAL EXPENDITURES 645, , , , , ,649 REVENUES LESS EXPENDITURES (209,089) (198,960) (226,815) (240,640) (256,674) (279,549) Associated Amortization 9,528 9,528 9,528 21,112 21,112 21,112 Transfers to Reserves (332,650) (353,949) (332,650) (344,071) (344,071) (344,071) Tax Funding Required (541,739) (552,909) (559,465) (584,711) (600,745) (623,620) Bylaw Fuel Consumption Benchmark 2 P a g e

3 Bylaw Services Department Percentage Total Expense 3 P a g e

4 Service Area: Bylaw Enforcement (1 of 4) The three areas of enforcement (general bylaws, Land Use Bylaw, and provincial acts) can be separated into two categories: Proactive Enforcement and Reactive Enforcement. Reactive enforcement is essentially all of the follow up we do regarding the numerous Actions Requests submitted to us. We normally receive between Action Requests per year that represent 850-1,100 individual incidents. While a large portion of the Action Requests come from citizens and visitors, we are seeing an increasing amount of Action Requests coming from various other Town of Banff departments as well as the wardens and RCMP seeking enforcement and education to addresses safety and efficiency issues as well as enhanced protection of public assets. Proactive enforcement represents all of the other enforcement that is not specifically in reaction to individual Action Requests. Proactive enforcement is guided and influenced by numerous factors. Continuous analysis of Action Requests, Council direction, and requests from other Town of Banff departments tend to provide us with the most guidance as to where we should focus our proactive enforcement efforts. Some examples of proactive enforcement are: Focused monitoring of waste and recycling stations throughout the town for illegal dumping and theft of recyclables Downtown core focused enforcement in the downtown core for illegal cycling and skateboarding on sidewalks In many cases, proactive enforcement will be preceded by, or blended with some form of educational and awareness effort. Bylaw Enforcement Operating Budget Q3 Approved Proposed Proposed Proposed Budget Forecast Budget Budget Budget Budget REVENUES Activity Revenue $350,750 $372,069 $350,750 $360,750 $360,900 $360,900 Grant Revenue 43,200 43,200 43,200 43,200 43,200 43,200 Other Revenue 10,000 6,690 10,000 10,000 10,000 10,000 TOTAL REVENUES 403, , , , , ,100 EXPENDITURES FTE Count Wages & Benefits 347, , , , , ,923 Contracted & General Services 42,630 47,554 45,055 47,355 47,350 48,600 Materials, Goods & Supplies 4,300 7,266 5,100 6,100 4,300 4,400 Internal Charges 37,700 37,700 39,200 38,800 40,000 40,800 TOTAL EXPENDITURES 432, , , , , ,723 REVENUES LESS EXPENDITURES (28,663) (16,560) (40,789) (48,884) (59,119) (74,623) Associated Amortization 8,131 8,131 8,131 19,686 19,686 19,686 Transfers to Reserves (330,790) (352,089) (330,790) (341,810) (341,810) (341,810) Tax Funding Required (359,453) (368,649) (371,579) (390,694) (400,929) (416,433) 4 P a g e

5 Service Area: Bylaw Enforcement (1 of 4) COUNCIL EXPECTATIONS 1) Regularly review parking time limits 2) Regularly review Council s enforcement expectations 3) Heavy early season education and enforcement of skateboarding and cycling on downtown sidewalks 4) Consistency of practice that delivers the vision that we have for Banff as a model mountain community and world class visitor destination 5) Enforce traffic violations heavily where complaints are received 6) Heavy enforcement in areas where safety is a concern (e.g. playground and school zones) 7) Use of the speed trailer for use of compliance in town (now have mobile pole-mounted signs) 8) Ongoing bylaw education recognizing a high population turn-over 9) Working in collaboration with other town departments Service Level Maintained Successes (past and ongoing) o Effective use of new technology: handheld ticketing, complaint tracking, online payments and permits, Action Requests, 1 st time limit offence ticket discounts o Established, effective downtown parking time limits o Assistance and involvement with special events o Downtown area-focused enforcement o Peace Officer on transit bus o Highly accessible and approachable staff fostering positive public relations o High retention of fully trained staff o Reduction in graffiti and visible dumpster picking o Communication with other departments on enforcement o Expanded use of handheld ticketing units to ticket and track illegal camping warnings Challenges/Opportunities o Additional seasonal officer to refocus attention to enforcement areas that were pulled back on to focus more on downtown parking enforcement o Working better with Streets Dept. to help with winter snow plowing and removal o Lack of effective signage and delineation for bus parking in Mount Royal Parking lot o Communication with other departments on enforcement o Bylaw reviews o Delivery of offence notices electronically-would like to have more addresses on file for tax roll. o Difficulty in balancing improved or additional regulatory signage installed where ticketing statistics show that it is needed, with esthetics. o Ongoing comments from the public that Bylaw Services didn t do anything 5 P a g e

6 Service Area: Bylaw Enforcement (1 of 4) 2017 Priorities: Priority Status Identify separate departmental graffiti champions that would be in charge of addressing the removal of graffiti from TOB infrastructure and facilities Graffiti Abatement coordinator has established consistent staff members from each appropriate town departments as well as utilities companies who are the primary contacts for graffiti removal. Implementation of electronic PVT system Was pushed to 4 th quarter of 2017 due to major format Review wording on tickets on the handheld ticketing system to clarify discount eligibility Phase out drop box payments locations at Information Centre changes to Traffic Bylaw. Currently in progress. Wording changed directly on face of tickets will allow continued use of pre-printed tickets which will be phased out in their current format. Drop box will be removed once the current ticket stock is depleted Priorities: Creation of online towing authorizations in Pronto forms format for electronic submission to towing contractor. Increased focus on commercial bus parking, idling and route regulations enforcement (also see educations section) Aim for additional moving enforcement monitoring. (includes off-route commercial buses) Added consideration with possible implementation of new town-wide lower speed limits Work with engineering to potentially procure and test static LPR technology for surface lot and parkade time limit and no-returns enforcement. Additional modules added to the handheld units to allow for ticketing of other bylaw infractions such as sidewalk snow removal busking etc. Continue waste receptacle area monitoring in fringe areas of townsite Add bylaw enforcement module to handheld system to diversify enforcement capabilities outside of parking infractions Application and initiation of access to Alberta Sheriff s OCC to partially replace our lost access to RCMP CPIC records. Additional ticketing analysis in high infraction zones and resulting signage improvement in those areas that show that require it Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.) 6 P a g e

7 Service Area: Bylaw Education (2 of 4) Education is purely proactive, and in many cases is intended to create awareness of imminent proactive enforcement efforts where the previous enforcement in these areas may have been mostly reactive. In other cases, it takes the form of a seasonal reminder where certain types of focused enforcement are carried out proactively, but only at certain times of the year. Some of examples of our past and current education efforts are: The Late Night Nuisance Abatement Program (past) Door hanger program for illegal dumping (current) Personal visits to downtown businesses every Fall to educate about proper and legal snow removal from sidewalks (continuous/seasonal) Active updates on the Bylaw services website space (continuous) Active member on the School Safety Committee (continuous) Bylaw Education Operating Budget Q3 Approved Proposed Proposed Proposed Budget Forecast Budget Budget Budget Budget REVENUES Grant Revenue $692 Other Revenue TOTAL REVENUES 692 EXPENDITURES FTE Count Wages & Benefits 89,064 88,547 91,012 92,356 95,192 98,123 Contracted & General Services 4,850 5,139 6,300 6,200 5,150 5,700 Materials, Goods & Supplies 800 1, ,300 1,300 1,300 Internal Charges 1,900 1,900 2,000 2,100 2,100 2,100 TOTAL EXPENDITURES 96,614 96, , , , ,223 REVENUES LESS EXPENDITURES (96,614) (96,194) (100,112) (101,956) (103,742) (107,223) Associated Amortization Transfers to Reserves (745) (745) (745) (908) (908) (908) Tax Funding Required (97,359) (96,939) (100,857) (102,864) (104,650) (108,131) 7 P a g e

8 Service Area: Bylaw Education (2 of 4) COUNCIL EXPECTATIONS 1) Warning tickets and an educational program about skateboarding and cycling on the sidewalks 2) Having a seasonal communication strategy about skateboarding and cycling on the sidewalks 3) Clear regulatory signage 4) Education whenever a long-standing enforcement approach is changed 5) Proactive education on seasonal issues Service Level Maintained Successes (past and ongoing) Challenges/Opportunities o Proactive pre-snowfall education program for Banff o Shrubbery and trees over sidewalks Avenue businesses o Innovative ways to education transient o Downtown local place focused enforcement populations o Few repeat offenders for skateboarding and bike on o Hard to coordinate shared time to spend ½ sidewalk tickets a day with grounds staff to visit businesses o Led speed indicator sign placement and data gathering to do sidewalk snow clearing education o Elementary school safety monitoring o The Bylaw Services didn t do anything o Car seat inspection/education program effect. o Dog in hot car display 2017 Priorities: Priority Status Conduct a day-long Bow Valley wide drive through child car seat inspection clinic. Possibly tie this event into existing or new event. Valley residents and visitors all welcome Work with bike shops to deliver messaging about bikes on sidewalks Completed 3 clinics in bow valley and assisted with two more in Calgary Applied for and received additional $1, in grant funding to train additional officer as technician and purchase training goods Completed 56 individual seat inspection appointments for Bow Valley residents Planning Dept. initiated hand-outs to shops (Traffic and sign Committee) 2018 Priorities: More regular placement of Dog in Hot Car Display in summer months. Improved signage prohibiting overnight camping in key areas Continue process to mail out enforcement warnings and tickets to bus company owners whose drivers are found in contravention of bus parking, idling and bus route infractions Continue to develop a pet evacuation plan to pair with overall evacuation plan for Banff Emergency Management Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.) 8 P a g e

9 All Bylaw staff to continue and complete additional modules of ICS training Attention to commercial establishments using nonbear proof receptacles at entrance/exits doors. Target full compliance by end of P a g e

10 Service Area: Bylaw Permits, Inspections & Licensing (3 of 4) This service area includes the licensing of taxi operators, vehicle inspections and driver and public complaints. Permits, Inspections & Pet Licensing Operating Budget Q3 Approved Proposed Proposed Proposed Budget Forecast Budget Budget Budget Budget REVENUES Activity Revenue $32,000 $29,340 $32,500 $31,000 $31,000 $31,000 TOTAL REVENUES 32,000 29,340 32,500 31,000 31,000 31,000 EXPENDITURES FTE Count Wages & Benefits 71,176 70,915 72,755 73,747 76,168 78,674 Contracted & General Services 1,850 2,013 1,900 2,050 2,075 2,100 Materials, Goods & Supplies ,000 1,000 1,000 Internal Charges 1,500 1,500 1,600 1,700 1,700 1,700 TOTAL EXPENDITURES 75,426 75,328 77,180 78,497 80,943 83,474 REVENUES LESS EXPENDITURES (43,426) (45,988) (44,680) (47,497) (49,943) (52,474) Associated Amortization Transfers to Reserves (750) (750) (750) (925) (925) (925) Tax Funding Required (44,176) (46,738) (45,430) (48,422) (50,868) (53,399) 10 P a g e

11 Service Area: Bylaw Permits, Inspections & Licensing (3 of 4) COUNCIL EXPECTATIONS 1) Guidelines are set at a standard that is appropriate to fit within our community profile 2) Promote low emission vehicles with possible incentives Service Level Maintained Successes (past and ongoing) o Busking Permit Program taken in-house by Bylaw Services works to better control and awareness of outstanding permits. o Taxi compliance-inspections show vehicles always in good shape. Taxis companies ahead of schedule for fleet greening o Reduction in graffiti/quicker resolution o Working with engineering to identify areas where there should be street use permits effective use of Peace Officer/Admin position o Responsible pet ownership insert is reviewed yearly and goes out with animal license renewals o Required follow ups for unpaid business licenses has dropped dramatically. Due to past positive enforcement. o Social media had proven to be an effective tool in increasing the speed of returning lost animals to owners. o Limited the number of concurrent busking permits for louder instruments worked to reduce complaints to zero in 2017 Challenges/Opportunities o Need to resolve issue of small number of residents who do not like the sound/loudness of high decibel/buskers o Need better compliance/monitoring for adherence to conditions of Street Use Permits o Finding time to complete comprehensive bylaw reviews. o Creation of an electronic/online format to record and track taxi inspections and records to taxi company owners. o The Bylaw Services didn t do anything effect Priorities: Priority Status Build and test beta system for online street-use permit applications. Work with Streets and Engineering to create system accessible to both depts. Evaluate parking data from downtown fringe neighbourhoods to determine where neighbourhood parking permit system could be implemented and build and test beta system on handhelds to determine if the system is robust enough to use. Higher inspection/monitoring rate on Street Use Permits using Admin/Peace Officer position Bylaw Services current permit system cannot be modified to the extent that it would meet all of the criteria required by Engineering Department for a robust online permit application and tracking system. This project passed back to Engineering Department for development Report on Residential Parking Permit Program(RPPP) submitted to and reviewed by council as information. Further action can be determined by 2017 voting results. Consider purchasing additional Elevated participation in inspection process may commence after implementation of electronic PVT process Conduct required bylaw reviews with Municipal Clerk Reviewable bylaws identified. Anticipate reviews to begin late 2016 and early P a g e

12 2018 Priorities: Consistent use of Street Use Permit App for efficient on the street monitoring of Street Use Permit compliance. Review RPPP applications with ticketing system vendor and put together action plan to initiate RPPP if required Consistent and frequent inspections and monitoring of fringe area waste receptacles in both commercial and residential areas Consistent and frequent monitoring of commercial alleyways for abandoned pallets Explore using the handheld systems for issuance and tracking of busking permits Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.) 12 P a g e

13 Service Area: Bylaw Lost and Found (4 of 4) This service area receives and catalogues all lost and found items and coordinates the return of items to the owner. All items not claimed are donated to charity groups for yearly found item disposals. Bylaw services also collects and inventories bikes that get left/abandoned on downtown bike racks when these racks are being either removed for the season or maintained. Lost & Found Operating Budget Q3 Approved Proposed Proposed Proposed Budget Forecast Budget Budget Budget Budget REVENUES Other Revenue $250 $660 $250 $250 TOTAL REVENUES EXPENDITURES FTE Count Wages & Benefits 38,121 38,264 38,963 40,082 41,349 42,660 Contracted & General Services 1,215 1,314 1,220 1,070 1,120 1,170 Materials, Goods & Supplies Internal Charges TOTAL EXPENDITURES 40,636 40,878 41,483 42,552 43,869 45,230 REVENUES LESS EXPENDITURES (40,386) (40,218) (41,233) (42,302) (43,869) (45,230) Associated Amortization Transfers to Reserves (365) (365) (365) (428) (428) (428) Tax Funding Required (40,751) (40,583) (41,598) (42,730) (44,297) (45,658) 13 P a g e

14 Service Area: Bylaw Lost and Found (4 of 4) COUNCIL EXPECTATIONS 1) Having a seamless weekend and after hour lost and found service Service Level Maintained Successes (past and ongoing) o Social media to locate owners o Use of Report Exec program for tracking works well and also allows for the attachment of photos of the items directly to the report o Seacan provides good external storage o Working with RCMP ex: wallets/ids Challenges/Opportunities o Unable to modify system (Report Exec) to create an intuitive easy to use bicycle registration system as it is hard-wired as a permit application system. o Collecting and documenting large numbers of items that have little or no value ie one well used mitt, debit cards, dirty soiled personal items. o Lack of a Bylaw Services dedicated social media presence o The Bylaw Services didn t do anything effect Priorities: Priority Status Look at alternative online self-registration system for bicycle owners Create easy to follow and implement guideline of what to keep/what to discard for Lost and Found items to create a less cumbersome system. Base these guidelines on what Community Development sells/discards Considered teaming with Canmore Bylaw Services to promote bike theft recovery app like 529 Garage. App has extremely little uptake in valley and possibly could shut down. Lost and found items are kept for a minimum of 30 days, Perishable items which if not claimed the day of are discarded Larger items (bikes) are kept in the Seacan on Hawk Ave and smaller items are kept locked up in Bylaw. All items that include any potentially traceable identification are sent to the RCMP so as to use their more robust resources to track down property owners. In the Spring all items are reviewed and any electronics, bikes and misc. items are given to Community Services for their annual sale. All clothing items are bagged up and given to goodwill Priorities: Look to establishing a specific Bylaw Services Social Media presence as this has proven to be an effective tool in in returning lost items and pets in a very quick manner. Full evaluation and reorganization of our on-site physical storage and tracking of lost and found items. Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.) 14 P a g e