A GUIDE TO YOUR BUSINESS ACCOUNTS, SERVICES AND OPPORTUNITIES. A relationship you can build on.

Transcription

1 A GUIDE TO YOUR BUSINESS ACCOUNTS, SERVICES AND OPPORTUNITIES A relationship you can build on.

2 WELCOME TO BANKING AT BMT This guide contains helpful information you need for conversion weekend, beginning at 3:00 pm on February 23 through February 25, 2018, when your Royal Bank America accounts convert to Bryn Mawr Trust. By reviewing these details carefully, you can assure a smooth and simple transition to BMT. 2

3 Key Milestones 4 When Royal Bank services end and BMT services begin. Important Conversion Information 5 Learn about checks, debit cards, automatic payments and transfers, and other important services you rely on for your business. Your Online/Mobile Access 8 News about your payees, online account history, cash management access, first-time login and more. Your Accounts 10 Features of your BMT accounts, corresponding to the information provided with the list of your accounts on the back of the enclosed letter. Opportunities for Growth 12 More resources mean greater strength in business financing. More New Opportunities 13 New wealth management and insurance capabilities. Your New Branch Network 14 Addresses and phone numbers for each location in our combined branch network. Questions? Prior to February 26: Contact your local Royal Bank branch or call On or after February 26: Contact your branch or call Bryn Mawr Trust at

4 KEY MILESTONES by Thursday, 2/22 Friday, 2/23 at 3:00 pm Saturday 2/24 Sunday 2/25 Monday, 2/26 Debit Card holders will receive a new Bryn Mawr Trust VISA Debit Card. (For use on February 26, 2018 or later.) Royal Bank America branches close at 3:00 pm and remain closed Saturday. Royal Bank Online Banking and the Mobile Banking App will be available for view-only access. You will not be able to conduct transactions after 3:00 pm. Royal Bank branches remain closed through the weekend. You may continue to use your Royal Bank Debit Card through conversion weekend and up to 9:00 am on February 26. Online and Mobile Banking are available for view-only, non-transactional access. Royal Bank branches reopen as Bryn Mawr Trust branches. You now have access to all Bryn Mawr Trust branches (see page 14 for a combined list of our branch locations). Bryn Mawr Trust Online Banking, Mobile Banking, Bill Pay and Telephone Banking become available. Your new BMT VISA Debit Card is available for transactions. 4

5 IMPORTANT CONVERSION INFORMATION Please make special note of items designated with a gold box, which may require action on your part. If you have questions or need assistance, contact your local branch or give us a call. Account Numbers Checks Direct Deposits and Automatic Transfers Debit Cards Account numbers will not change. Continue to use your current checks and deposit tickets. When you place your next order, you will receive Bryn Mawr Trust branded checks and deposit tickets. Established direct deposits and automatic transfers will continue uninterrupted. Replacement cards will be mailed on February 12. Please call us at if you have not received your new Bryn Mawr Trust VISA Debit Card by February 22. If you have recurring payments deducted from your Royal Bank Debit Card, or you have your card saved for use with other merchants for on-demand use, you must provide them with your new Bryn Mawr Trust VISA Debit Card number and expiration date to avoid interrupted payments. Your Royal Bank card will stop working at 9:00 am on Monday, February 26. On or after February 26, you must activate your new BMT VISA Debit Card by calling For your security, you must call to activate from a telephone number you have on file with Royal Bank. You will be asked to create a personalized PIN. Please note that BMT does not participate in the AllPoint network. Royal Bank Credit Cards Your Royal Bank Credit Card(s) will continue to function without disruption. In March, we will mail your Bryn Mawr Trust replacement credit card(s). 5

6 IMPORTANT CONVERSION INFORMATION (cont'd) Cash Management Services Wires Remote Deposit Capture users will be sent a separate communication with details about BMT s ez Banking Remote Deposit Capture. ACH will continue without interruption. See Commercial Online Banking on pages 8 and 9. Incoming Wires: After conversion, all recurring incoming wires will be routed automatically to your Bryn Mawr Trust account(s). Outgoing Wires: May be initiated in one of three ways: 1) In person at any BMT branch location 2) Via Commercial Online Banking Wire Manager (see Commercial Online Banking on pages 8 and 9) 3) By calling the Customer Care Center at once authorized properly* The cutoff time is 4:30 pm ET for outgoing domestic wires and 3:00 pm ET for international, Monday through Friday, excluding holidays. * A completed Agreement for Funds Transfer Services is required before initiating a wire transfer. In addition, a Wire Transfer Authorization form is required to initiate wires via Commercial Online Banking or telephone. Forms can be obtained and completed at any branch location. Overdraft Protection Commercial Loans/ Lines of Credit Automatic transfers from a linked savings or money market account to cover checking overdrafts will remain in effect. There will be no changes to the terms and conditions of your commercial loans or lines of credit. If you make payments by mail, please start using the following address on February 26: Bryn Mawr Trust, 801 Lancaster Avenue, Attn.: Commercial Loans, Bryn Mawr, PA You can also make loan payments at any Bryn Mawr Trust branch. For questions about your loans, call your Commercial Relationship Manager. 6

7 Deposit Statements and estatements You will receive a final statement from Royal Bank with activity through Friday, February 23. It will include monthly fees and interest if applicable. Depending on your statement cycle, your first Bryn Mawr Trust statement may be for a shorter period. Royal Bank customers with estatements will not have access to prior Royal Bank statements through Bryn Mawr Trust Online Banking. Remember to print or download your transaction history and statements. For a limited time, you will have view-only access to Royal Bank Online Banking for transaction history and statements. To access the Royal Bank Online Banking login after February 26, visit If you want to receive estatements, you will have to enroll within BMT Online Banking on or after February 26, Telephone Banking For BMT automated account information 24/7, call starting Monday, February 26. Enrollment is required; please follow the prompts for first-time user enrollment. To enroll you must have a Bryn Mawr Trust VISA Debit Card, account number and EIN. To speak with a representative at our BMT Customer Care Center, call and press option for our special merger options from 7:30 am to 6:00 pm ET Monday-Friday, or Saturday from 9:00 * am to 12:00 pm ET. In addition, you can still call your branch directly during normal business hours. For a complete listing of branch addresses and phone numbers, see page 14. 7

8 YOUR ONLINE AND MOBILE BANKING ACCESS Bryn Mawr Trust offers two online banking platforms for our business customers: Small Business Online Banking designed for businesses who need only to view, transfer, pay bills and provide simplified user access, all managed by one user. Commercial Online Banking designed for businesses with more complex needs, including multiple users with varying authorities, Bill Pay, Remote Deposit Capture, Wire and ACH transfers. The account listing on the reverse side of the welcome letter enclosed with this Guide tells you which online banking platform your account(s) will convert to on February 26, IMPORTANT CONVERSION INFORMATION Access to Royal Bank Online and Mobile Banking will become unavailable at 3:00 pm on February 23, Schedule bill payments prior to 3:00 pm on Thursday, February 22. Please plan accordingly if you need to perform any transactions. You will have full access to your accounts at BMT starting Monday, February 26. Bill Pay customers will have all payees, future dated payments, recurring payments and bill pay history transferred automatically to the user s account in BMT Online Banking. Transaction History For a limited time, you will be able to access the history of your Royal Bank accounts by going to beginning February 26. Please be sure to download any transaction history and estatements for your records. This access is view-only and will contain only Royal Bank account information through Friday, February 23, Visit for more merger information, more detailed instructions and helpful hints.

9 Quicken /QuickBooks Quicken and QuickBooks users can receive online transition instructions at Mobile Banking For convenient access to your accounts on the go, you can begin using BMT s Mobile App starting Monday, February 26. Download the free Bryn Mawr Trust Mobile Banking App at the Apple App Store or Google Play. For Small Business Online Banking, select BMT Mobile Banking. For Commercial Online Banking, select BMT Commercial Banking. First Time Login if you are converting to Small Business Online Banking If you were an active Royal Bank Online Banking user in 2017, you will have a profile established in BMT s Small Business Online Banking. Beginning Monday, February 26 at 9:00 am, you can log in to BMT s Online Banking at using your existing Royal Bank User ID. Select Service Small Business Banking. At your first login, you will be asked to enter a temporary password, which will be the last six digits of the EIN associated with the primary business checking account. You can then establish a new password. First Time Login if you are converting to Commercial Online Banking Beginning Monday, February 26 at 9:00 am, you can log in to BMT s Online Banking at using your existing Royal Bank User ID. Select Service Commercial Banking. At your first login, you will be asked to enter a temporary password which will be sent to individual users on file. Look for this separate communication just prior to conversion. You can then establish a new password. For ACH and Wire clients - You will be prompted to register your security token, which is your current Royal Bank token. WHAT S NEW Benefit from our later internal transfer cutoff time of 10:00 pm for same-day credit. You now have the freedom to make external transfers to other institutions. Running late? No worries with our later mobile deposit cutoff time of 8:00 pm for next day availability. Enjoy our higher daily mobile deposit limits: $5,000 for Commercial, $3,500 for Small Business. Enhanced security features. 9

10 CHECKING Small Business Checking No monthly fee, no minimum balance requirement No fee for the first 500 transaction items per statement cycle, $0.50 per item thereafter (includes checks, deposits, and deposited items) YOUR ACCOUNTS Our accounts work seamlessly with each other and with our cash management services, letting you build the account structure that works best for your business. Our hassle-free banking lets you focus on your business. 10 Business NOW or Non-Profit Checking Tiered interest rates Avoid the $15 service charge fee per statement cycle with an average monthly balance of $1,000 No fee for the first 500 transaction items per statement cycle, $0.50 per item thereafter (includes checks, deposits, and deposited items) Business NOW IOLTA for Pennsylvania Bar Foundation Tiered interest rates No monthly fee, no minimum balance requirement Regular Business Checking Analysis account: ideal for larger businesses with higher balances Monthly service charge fee $20 Earnings credit may offset all or a portion of transaction and service charges

11 MONEY MARKET, SAVINGS AND CERTIFICATES OF DEPOSIT Business Market Rate Account Tiered interest rates bring you higher rates on higher balances Avoid the $15 service charge fee per statement cycle with a $2,000 average monthly balance in this account, or $5,000 average monthly combined balance in related business checking, savings and/or money market accounts Business Statement Savings Account Earn interest on all balances Avoid the $5 monthly service fee per statement cycle with a $100 minimum daily balance ICS Promontory Money Market Account There are no changes to the features of this account Your statement will reflect Bryn Mawr Trust Certificates of Deposit No changes to the rate or maturity date of current CDs At maturity, CDs will roll over into the closest reinvestment option offered by BMT At renewal, choose from Regular, Jumbo CDs or CDARs (multiple CDs offering enhanced FDIC Insurance coverage), all with attractive rates BMT has a grace period of seven (7) calendar days; BMT will honor your current ten (10) calendar day grace period at the first renewal of your certificate Note for customers with Royal Bank and Bryn Mawr Trust CDs: Please see page 21 in the enclosed Business Account Disclosures for information on FDIC insurance coverage that may affect you, or visit for more details. Important: See the reverse side of the welcome letter enclosed with this Guide for a listing of your Royal Bank accounts and the corresponding BMT accounts they will become on February

12 LOANS AND CREDIT BMT has the resources to help your company grow. Our Commercial Relationship Managers know the local business landscape and can offer an impressive range of financing solutions to meet your needs for day-to-day operations, office expansion, acquisitions and more. SBA LENDING Bryn Mawr Trust is a Preferred SBA Lender. Dedicated SBA lending professionals are available to facilitate your application and help you take advantage of this important low-cost funding source for small businesses. OPPORTUNITIES FOR GROWTH As the largest community bank in the western suburbs, BMT has more ways to make a real difference in the success of your business starting with these new or enhanced services. CAPITAL MARKETS BMT is a premier provider of commercial risk management products with proven expertise in interest rate derivatives, foreign exchange, trade finance services, and much more. EQUIPMENT LEASING Work with the experts at Bryn Mawr Funding, who have the knowledge and skills to help you evaluate the relative advantages of leasing versus purchasing the equipment you need for your business. 12

13 MORE NEW OPPORTUNITIES For generations, we have been supporting individuals, businesses, not-for-profits, endowments, foundations, and other organizations with their investment management and other financial needs. Take advantage of the experience and skills of world-class specialists dedicated to managing, growing, and protecting your organization s assets. WEALTH MANAGEMENT Bryn Mawr Trust offers investing, banking and financial advisory services to address the full range of your organization s financial needs through Bryn Mawr Trust Wealth Management. Our services include: Investment management Financial planning Estate, philanthropic, and legacy planning Fiduciary services, including trust administration Tax services Estate administration For additional details, please call COMMERCIAL INSURANCE BMT Insurance Advisors Here is an opportunity to integrate your organization s insurance coverage with its other finances to assist you in developing an ideal overall financial strategy. BMT Insurance Advisors, an insurance brokerage and risk management consulting division of BMT, helps protect your assets by building customized insurance portfolios and risk management programs. We secure proposals from several highly rated carriers to find the optimal level of coverage and premium for your situation. Insurance products we offer include: Automobile Cyber Liability Directors & Officers Liability Employment Practice Liability General Liability Medical Malpractice Professional Liability Property Workers Compensation Our services also include strategies to support business owners succession plans by providing liquidity and continuity for the business. For details or a quote, please call

14 PENNSYLVANIA Berks Shillington E. Lancaster Avenue YOUR NEW BRANCH NETWORK Here is the consolidated list of Bryn Mawr Trust branches that will be available to serve you starting Monday morning, February 26, For branch hours and directions, please visit Chester County Exton N. Pottstown Pike (Rte. 100) Kennett Square E. Street Road Paoli - 39 W. Lancaster Avenue (Rte. 30) Phoenixville Main Street West Chester Paoli Pike Delaware County Aston Pennell Road Brookhaven Edgemont Avenue Chadds Ford Baltimore Pike, Suite

15 Delaware County (cont'd) Chester - 23 E. Fifth Street Glen Mills - 31 W. Baltimore Pike Havertown - 18 W. Eagle Road Media - 22 W. State Street Newtown Square West Chester Pike (Rte. 3) Swarthmore Dartmouth Avenue Villanova E. Lancaster Avenue Wayne E. Lancaster Avenue Montgomery County Ardmore - 50 W. Lancaster Avenue Bala Cynwyd E. City Avenue Blue Bell Skippack Pike These branches will be closing on March 30, Signs will be posted in each location 90 days in advance of the closing date. Montgomery County (cont'd) Bridgeport W. Fourth Street Bryn Mawr (Main Office) 801 Lancaster Avenue Conshohocken Fayette Street East Norriton W. Germantown Pike King of Prussia W. Dekalb Pike King of Prussia E. Dekalb Pike Limerick - 33 W. Ridge Pike Narberth Montgomery Avenue West Norriton Egypt Road Willow Grove York Road Philadelphia County 6331 Castor Avenue W. Girard Avenue (Northern Liberties) Grant Avenue Ridge Avenue (Roxborough/Ivy Ridge) Walnut Street NEW JERSEY Camden County Blackwood Blackwood Clementon Road DELAWARE New Castle County Wilmington Rocky Run Parkway

16 2018 Bryn Mawr Bank Corporation Products and services are provided through Bryn Mawr Bank Corporation and its various affiliates and subsidiaries. Bryn Mawr Trust Wealth Management is a division of Bryn Mawr Trust. The Bryn Mawr Trust Company of Delaware is a subsidiary of Bryn Mawr Bank Corporation. Lau Associates LLC is a subsidiary of Bryn Mawr Bank Corporation. Insurance products are offered through BMT Insurance Advisors, a subsidiary of The Bryn Mawr Trust Company. Not available in all states. BMT Asset Management: Brokerage and some insurance products and services are offered through, and investment consultants are registered with, Cresap, Inc., member FINRA and SIPC. Not available in all states. Cresap, Inc. and Bryn Mawr Trust are independent entities. Investments and Insurance: Not a Deposit. Not FDIC Insured. No Bank or Government Guarantee. May Lose Value. Bryn Mawr Trust and its affiliates, subsidiaries, and vendors do not provide legal, tax, or accounting advice. Please consult your legal, tax, or accounting advisors to determine how this information may apply to your own situation. Questions? Prior to February 26: Contact your local Royal Bank branch or call On or after February 26: Contact your branch or call Bryn Mawr Trust at Member FDIC. BMT102-Bro-B