PERSONAL BANKING PRODUCT GUIDE

Transcription

1 PERSONAL BANKING PRODUCT GUIDE Bank Mutual customers: Look inside to learn more about changes to your accounts as they come together with Associated Bank.

2 This guide provides important information about your Bank Mutual accounts and products and how they will change when they convert to Associated Bank. We ve also included a comprehensive reference for rates and fees, as well as the Associated Bank Consumer Deposit Agreement and Privacy Policy. During the weekend of June 22 24, Bank Mutual accounts and systems will officially become part of Associated Bank, and you ll be able to benefit from our newly combined strengths. We re working hard to ensure that your transition is as smooth as possible. This guide will answer many of your questions and walk you through specific changes to your accounts and products. We ll be reaching out again in May with more Associated Bank service updates. IMPORTANT THINGS TO NOTE: Contents DEPOSIT ACCOUNTS Personal checking...3 Debit cards...6 ATM cards...7 Personal savings...8 Savings, money market and HSA accounts Safe deposit boxes...10 CDs and IRAs...11 CREDIT CARDS...13 LENDING...14 Consumer loans, closed-end mortgages and home equity lines of credit June 25 BANK MUTUAL BRANCH LOCATIONS WILL CLOSE EARLY on Friday, June 22 at 3 p.m. and remain closed through the weekend in order to begin the conversion to Associated Bank. ON JUNE 25, Bank Mutual customers can begin using all Associated Bank locations (including newly converted Bank Mutual branches). HOW TO CONTACT US...15 ONLINE AND MOBILE BANKING: Please note the existing Bank Mutual online and mobile banking access will be unavailable during conversion weekend (June 22-24). Account information will be available through Associated Bank online and mobile banking after that time. More details on these services and enrollment will be sent to you in a few weeks. You will be able to access funds via ATMs throughout conversion weekend. THROUGH THE COURSE OF THE CONVERSION PROCESS, YOU MAY RECEIVE MULTIPLE COPIES OF THE SAME MAILING. Please understand that this is not a mistake. If there are multiple primary account holders within one household, multiple copies of a mailing may be sent. 2 Associated Bank Personal Banking Product Guide

3 What the future holds for your personal accounts at Associated Bank. DEPOSIT ACCOUNTS Personal Checking If you have BANK MUTUAL CHECKING ACCOUNTS, except Bank Mutual Elite Checking (Elite Checking featured in next section) Your new Associated Bank account will be ASSOCIATED CHECKING ASSOCIATED CHECKING A personal checking account with convenient online banking, online bill pay, mobile banking and other helpful tools to help you easily manage your money. Account features Direct deposit Overdraft Protection Transfer Service¹ Access to hundreds of free Associated Bank ATMs and more than 25,000 free MoneyPass ATMs nationwide² Online banking and bill pay³ Banking on the go with Associated Bank Mobile⁴ 24/7/365 award-winning customer care Preferred certificate of deposit, money market and savings rates⁵ ASSOCIATED CHECKING continued >> ASSOCIATED CHECKING DISCLOSURE: 1. Overdraft Protection Transfer Service links your checking account with your other accounts at Associated Bank, including another checking account, savings account, money market account, consumer credit card, Checking Reserve Line of Credit, Premier Line of Credit, or home equity line of credit. Please ask about details on fees and terms and conditions of these products. Transfers from a savings or money market account will count toward Regulation D limits. Please refer to the Consumer Deposit Account Fee Schedule and the Retail Overdraft Protection Transfer Authorization form for more details. 2. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. 3. Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details. 4. Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details. Visit AssociatedBank.com/Mobile for Associated Bank Mobile Terms and Conditions. 5. Please refer to the Preferred (with Checking) APY on the current Deposit Account Rate sheet or ask a banker for more information. Rates require related accounts to be held under identical customer ID numbers. In order to qualify for Preferred APYs, a checking relationship with Associated Bank is required. AssociatedBank.com/BankMutual 3

4 DEPOSIT ACCOUNTS FYI ASSOCIATED CHECKING (cont.) Account features Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Should you receive statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. Associated Bank Debit Mastercard (select your card design at AssociatedBank.com/BankMutual) Zero Liability Fraud Protection for debit card transactions⁶ $11 monthly service fee, waived by: Establishing direct deposits totaling $500 or more per statement cycle OR Maintaining a $1,000 minimum daily balance OR Holding $2,500 in deposit and/or investment account balances⁷ OR Being under age 24 and going paperless with estatements Unless we notify you otherwise, your account number won t change. You can continue to use your existing checks. When you need to reorder, go through Associated Bank by visiting your local branch or AssociatedBank.com. Your overdraft protection service linked to a deposit account or line of credit will be carried over and no action is required on your part to continue this service. Funds are transferred in increments of $100, subject to the available account balance. For more information regarding overdrafts, please refer to the account disclosure documents, visit an Associated Bank location or contact Associated Bank Customer Care after conversion of your account. Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. ASSOCIATED CHECKING DISCLOSURE: 6. Certain restrictions apply. Please see for more details. 7. Combined balances include the aggregate average balance of any deposit and/or investment accounts using an identical customer taxpayer ID number on record. Deposit and/or investment accounts include checking, savings, money market, CD/IRA, and HSAs offered by Associated Bank, N.A. Member FDIC. In addition, annuities, mutual funds, and brokerage account balances for customers of Associated Investment Services ( AIS ) are also included. 4 Associated Bank Personal Banking Product Guide

5 DEPOSIT ACCOUNTS If you have BANK MUTUAL ELITE CHECKING Your new Associated Bank account will be ASSOCIATED ELITE CHECKING ASSOCIATED ELITE CHECKING With Associated Bank s Elite Checking, you earn interest, get preferred rates on other personal financial solutions, receive free checks and enjoy other top-tier benefits. Account features All of the benefits of Associated Checking (see page 3) Earns interest Free personal checks (any style) Free cashier s checks and money orders Waived fees for overdraft transfers Access to hundreds of free Associated Bank ATMs and more than 25,000 free MoneyPass ATMs nationwide¹ Unlimited transactions per month at other non-associated Bank ATMs (owner ATM fee may still apply) Up to four deposit accounts linked to your Elite Checking account with no minimum balance² $25 monthly service fee waived with $10,000 combined balances (deposit and/or investments)³ Unless we notify you otherwise, your account number won t change. Your existing checks are still valid and can continue to be used. When you need to reorder, go through Associated Bank by visiting your local branch or AssociatedBank.com. Your overdraft protection service linked to a deposit account or line of credit will be carried over and no action is required on your part to continue this service. Funds are transferred in increments of $100, subject to the available account balance. For more information regarding overdrafts, please refer to the account disclosure documents, visit an Associated Bank location or contact Associated Bank Customer Care after conversion of your account. ASSOCIATED ELITE CHECKING DISCLOSURE: 1. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. 2. Ask your banker to link your accounts. Closing your checking account means applicable minimum balance requirements and maintenance fees will apply on the linked accounts. 3. Combined balances include the aggregate average balance of any deposit and/or investment accounts using an identical customer taxpayer ID number on record. Deposit and/or investment accounts include checking, savings, money market, CD/IRA, and HSAs offered by Associated Bank, N.A. Member FDIC. In addition, annuities, mutual funds, and brokerage account balances for customers of Associated Investment Services ( AIS ) are also included. SECURITIES AND ADVISORY SERVICES ARE OFFERED BY ASSOCIATED INVESTMENT SERVICES, INC. ( AIS ), member FINRA and SIPC, d/b/a Associated Investment Services Group in Minnesota. Insurance products are offered by licensed agents of Associated Financial Group, LLC (d/b/a Associated BRC Insurance Solutions in California). Associated Financial Group uses Associated Benefits and Risk Consulting ( ABRC ) as a marketing name. AIS and ABRC are affiliates of Associated Banc-Corp ( AB-C ). AB-C and its affiliates do not provide tax, legal or accounting advice. Please consult with your tax, legal or accounting advisors regarding your individual situation. Associated Bank is a marketing name AB-C uses for products and services offered by its affiliates. Exclusions may apply, please ask a banker for details. AssociatedBank.com/BankMutual 5

6 DEPOSIT ACCOUNTS FYI Debit Cards Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Should you receive statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. If you have a BANK MUTUAL DEBIT CARD(S) ASSOCIATED BANK DEBIT CARDS Your new card(s) will be the ASSOCIATED BANK DEBIT MASTERCARD The Associated Bank Debit Mastercard works like a check, with the convenience of a card. When you present it to make a purchase, the amount is deducted directly from your checking account. Options include the Platinum Debit Mastercard, Brewers Debit Mastercard, Packers Debit Mastercard, Let s Go Red Debit Mastercard, Wild Debit Mastercard and the Milwaukee Film Debit Mastercard. Platinum Debit Mastercard Brewers TM Debit Mastercard Packers Debit Mastercard Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. Let s Go Red Debit Mastercard Important card details Wild Debit Mastercard Milwaukee Film Debit Mastercard To select your debit card design, visit AssociatedBank.com/BankMutual and complete the form with your choice before May 15, Your debit card number WILL change. You will need to update any automatic payments or stored card information with your new card number. You will receive your new Associated Bank Debit Mastercard in mid-june, before the transition of your account to Associated Bank. You can continue to use your existing card through June 22. You should begin using your Associated Bank card on June 23. When you receive your new card in June, follow the activation/use instructions and destroy your Bank Mutual debit card after June 22. DEBIT CARDS continued >> Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. 6 Associated Bank Personal Banking Product Guide

7 DEPOSIT ACCOUNTS DEBIT CARDS (cont.) Access to hundreds of free Associated Bank ATMs and more than 25,000 free MoneyPass ATMs nationwide.¹ DEBIT CARD DISCLOSURE: 1. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. CASH BACK PERKS Get cash back just by shopping at the places you love No matter which personal checking account you have, once you join Associated Bank you ll receive our exclusive Debit Mastercard, which includes our Cash Back Perks¹ program. Simply use it at your favorite stores and restaurants, and you ll receive personalized offers, tailored for you. No forms to fill out, no coupons to print or promo codes to remember! Plus, the more you use your card, the more offers you receive. Your cash back reward will be credited to your account automatically at the end of the following month. It s free to use, safe and secure, and best of all you re automatically enrolled. 1. Cash Back Perks only applies to personal checking accounts using an Associated Bank Debit Mastercard. Online Banking enrollment is required. Your cash back reward will be credited to an eligible account automatically at the end of the following month. Visit AssociatedBank.com/CashBackPerks for details. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. ATM Cards If you have a BANK MUTUAL ATM CARD Your new card will be an ASSOCIATED BANK ATM CARD Important card details Your ATM card number WILL change. You will receive your new Associated Bank ATM card in mid-june, in advance of the transition of your checking account to Associated Bank. You can continue to use your existing card through June 22. You should begin using your Associated Bank card on June 23. When you receive your new card in June, follow the activation/use instructions and destroy your Bank Mutual ATM card after June 22. Access to hundreds of free Associated Bank ATMs and more than 25,000 free MoneyPass ATMs nationwide.¹ DEBIT CARD AND ATM CARDHOLDERS PLEASE NOTE: As a result of the continued expansion of the surchargefree MoneyPass ATM network, we will be ending our relationship with the Accel surcharge-free ATM network. ATM CARD DISCLOSURE: 1. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. AssociatedBank.com/BankMutual 7

8 DEPOSIT ACCOUNTS FYI Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Should you receive statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. Personal Savings If you have BANK MUTUAL REGULAR SAVINGS OR PREMIUM SAVINGS ACCOUNTS ASSOCIATED SAVINGS Our Associated Savings account can work in tandem with your Associated Bank checking accounts; not only can you set up regular automatic deposits, you can use it to protect against overdrafts. Account features Combined statements and estatements Direct deposit Online banking and bill pay¹ Banking on the go with Associated Bank Mobile² ATM access to hundreds of fee-free Associated Bank ATMs, more than 25,000 MoneyPass surcharge-free ATMs, nationwide³ 24/7/365 award-winning customer care $5 monthly service fee, waived by: Maintaining a $300 minimum daily balance OR Establishing recurring automatic direct deposits of $25 or more per month (such as ACH, online banking transfers from another account or direct deposit) OR Being under the age of 18 Your new Associated Bank account will be ASSOCIATED SAVINGS Unless we notify you otherwise, your account number won t change. ASSOCIATED SAVINGS DISCLOSURE: 1. Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details. 2. Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details. Visit AssociatedBank.com/Mobile for Associated Bank Mobile Terms and Conditions. 3. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. ADDITIONAL ACCOUNT INFORMATION: All savings and money market interest rates are variable and may change at the bank s discretion. See current Associated Bank Deposit Account Rate Sheet for current rates and tiering information. Interest credited and compounded on a monthly basis. For additional details about deposit accounts, please refer to the Deposit Account Agreement, current Rate Sheet and our Consumer Deposit Account Fee Schedule. All of these resources are available at any Associated Bank location. Limitations on all Money Market and Savings Accounts: Federal Reserve Regulation D limits the total number of transfers made by check and telephone, online banking and overdraft protection, as well as preauthorized transfers (including debit card purchases, automatic transfers and wire transfers) to six (6) per calendar month for savings and money market accounts not on combined statement, or statement period for savings and money market accounts on a combined statement. The bank will impose an excess activity fee for each transaction exceeding these limitations. There is also a fee for each in-person withdrawal exceeding six (6) per month. 8 Associated Bank Personal Banking Product Guide

9 DEPOSIT ACCOUNTS If you have a BANK MUTUAL MONEY MARKET ACCOUNT Your new Associated Bank account will be ASSOCIATED ADVANTAGE MONEY MARKET ASSOCIATED ADVANTAGE MONEY MARKET Account features Monthly interest and higher interest as your savings grow Preferred rates when you combine your Associated Bank money market account with one of our checking accounts¹ Combined statements and estatements Direct deposit Online banking and bill pay² Banking on the go with Associated Bank Mobile³ Access to hundreds of free Associated Bank ATMs and more than 25,000 free MoneyPass ATMs nationwide⁴ 24/7/365 award-winning customer care $16 monthly service fee, waived by maintaining a $1,000 minimum daily balance Unless we notify you otherwise, your account number won t change. Checks are available with your Associated Advantage Money Market. ASSOCIATED ADVANTAGE MONEY MARKET DISCLOSURE: 1. Please refer to the Preferred (with Checking) APY on the current Deposit Account Rate sheet or ask a banker for more information. Rates require related accounts to be held under identical customer ID numbers. In order to qualify for Preferred APYs, a checking relationship with Associated Bank is required. Upon closing of qualified Associated checking account, standard rates will apply. 2. Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details. 3. Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details. Visit AssociatedBank.com/Mobile for Associated Bank Mobile Terms and Conditions. 4. Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge a non-associated ATM fee, and balance inquiry fees may apply. For Associated Bank Elite Checking customers only, non-associated ATM fees will not be charged when using a non-associated Bank ATM. MoneyPass is a registered trademark of Elan Financial Services. ADDITIONAL ACCOUNT INFORMATION: All savings and money market interest rates are variable and may change at the bank s discretion. See current Associated Bank Deposit Account Rate Sheet for current rates and tiering information. Interest credited and compounded on a monthly basis. For additional details about deposit accounts, please refer to the Deposit Account Agreement, current Rate Sheet and our Consumer Deposit Account Fee Schedule. All of these resources are available at any Associated Bank location. Limitations on all Money Market and Savings Accounts: Federal Reserve Regulation D limits the total number of transfers made by check and telephone, online banking and overdraft protection, as well as preauthorized transfers (including debit card purchases, automatic transfers and wire transfers) to six (6) per calendar month for savings and money market accounts not on combined statement, or statement period for savings and money market accounts on a combined statement. The bank will impose an excess activity fee for each transaction exceeding these limitations. There is also a fee for each in-person withdrawal exceeding six (6) per month. AssociatedBank.com/BankMutual 9

10 DEPOSIT ACCOUNTS FYI Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Should you receive statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. If you have a BANK MUTUAL HEALTH SAVINGS ACCOUNT HEALTH SAVINGS ACCOUNTS (HSA) Your new Associated Bank account will be ASSOCIATED BANK HSA PLUS Information on the Associated Bank HSA Plus product and portal will be coming in a separate mailing in mid-may. Please review these materials carefully, as they will explain changes in your account. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. SAFE DEPOSIT BOXES Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. Important details If you have a safe deposit box at a closing Bank Mutual branch, you should have received a separate letter with all the details you ll need. In advance of your renewal date, you will receive more information, including the rental costs for the upcoming year. Upon renewal of your safe deposit box, details and rates will be changing see the enclosed fee schedule for updated rates. 10 Associated Bank Personal Banking Product Guide

11 CDs and IRAs CERTIFICATES OF DEPOSIT (CDs) AND INDIVIDUAL RETIREMENT ACCOUNTS (IRAs) Interest rates and terms Your existing CD/IRA interest rates and terms will remain unchanged until the first maturity date or renewal date after June 23, Automatically renewing certificates Your CD/IRA will renew on the maturity date at the prevailing rate of interest. If you choose not to act during the renewal period, Associated Bank will honor the renewal terms of your original Bank Mutual agreement. If you have a BANK MUTUAL CD Your new certificate of deposit will be the same as an ASSOCIATED BANK CD CERTIFICATES OF DEPOSIT Your Bank Mutual CD will convert and retain: The current Annual Percentage Yield (APY) Renewal term Early withdrawal penalty IRA status (if applicable), and Maturity dollar value At maturity, as an Associated Bank customer, you will have 10 days to renew your CD. CD ACCOUNT DISCLOSURE: Associated Bank does not pay interest during the grace period following maturity. The minimum balance required to maintain a Certificate of Deposit (CD) is $1,000, with the exception of Add-On ($100), Triple Option ($5,000), or Special ($5,000) CDs. The annual percentage yield assumes interest remains on deposit until maturity. A withdrawal will reduce earnings. Interest is compounded and credited at maturity for certificate terms 3 months or less and quarterly for certificate terms longer than 3 months. Interest begins to accrue on the business day you make a deposit. The daily balance method is used to calculate interest, which applies a daily periodic rate to the principal in the account each day. Additional deposits are permitted at any time for Add-On CD s and are allowed during the option period for Triple Option CD s. An early withdrawal penalty will be imposed if you withdraw any part of the funds prior to the stated maturity date on your CD, except during the 10 calendar day grace period, or on request after the death of a depositor, or where a depositor has been judicially declared incompetent. In the case of IRA CD s the penalty will also be waived in the event of disability [as defined in 26 USC 72(M)(7)], or after the age of 59 ½ for normal distributions only. All other withdrawals will incur a penalty of 90 days simple interest for CD terms less than 12 months, or 181 days simple interest for CD terms greater than or equal to 12 months but less than 24 months, or 270 days simple interest for CD terms greater than or equal to 24 months but less than 36 months, or 365 days simple interest for CD terms greater than or equal to 36 months. An early withdrawal penalty could reduce the principal value of your CD. The interest rate used to calculate an early withdrawal penalty will be the interest rate in effect at the time of withdrawal. This CD is automatically renewable. Interest is calculated on a 365/366 day basis. For additional account details, please refer to the Deposit Account Agreement, the current Associated Bank rate sheet, the Consumer Deposit Account Fee Schedule and the applicable product information brochure. Member FDIC. AssociatedBank.com/BankMutual 11

12 CDs and IRAs FYI Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Should you receive statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. If you have a BANK MUTUAL IRA SAVINGS ACCOUNT IRA SAVINGS Account features Additional deposits at any time, of any amount Variable interest rate (subject to change daily) Interest (credited and compounded quarterly) Free combined statements and free estatements Your new Associated Bank account will be STARTER IRA SAVINGS $100 minimum daily balance required. Unless otherwise notified, your account number won t change. Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. IRA ACCOUNT DISCLOSURE: For additional account details, please refer to the Deposit Account Agreement, the current Associated Bank rate sheet, the Consumer Deposit Account Fee Schedule and the applicable product information brochure. Member FDIC. 12 Associated Bank Personal Banking Product Guide

13 CREDIT CARDS CREDIT CARDS Credit Cards If you have a BANK MUTUAL VISA, MASTERCARD or AMERICAN EXPRESS CREDIT CARD¹ Your new credit card will be an ASSOCIATED BANK VISA or AMERICAN EXPRESS CREDIT CARD Your credit card number WILL change. You will need to update any automatic payments or stored card information with your new card number. You will receive information regarding your new Associated Bank credit card in a separate communication from Elan Financial Services in the coming weeks. You will receive a new Associated Bank credit card in early July of All credit lines, balances, transaction history, statements and rewards points (if applicable) will transition with your account. You can continue to use your existing card until you receive your new card. When you receive it, follow the activation instructions and destroy your Bank Mutual credit card. Payments You may continue to make payments toward the balance on your credit card in the same manner. Please note when you activate your new Associated Bank credit card, you should confirm that your electronic payment information is updated with the new number. CREDIT CARD DISCLOSURE: 1. Subject to credit approval. The creditor and issuer of these cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc. and American Express. American Express is a federally registered service mark of American Express. Visa and the Visa logo are registered trademarks of Visa International Service Association. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. AssociatedBank.com/BankMutual 13

14 LENDING FYI Multiple Statements During the conversion process in June, you may receive multiple statements as a result of merging systems. Please watch your mail and, should you receive both statements from both Bank Mutual AND Associated Bank, please follow the instructions on your Associated Bank statement. Statement Timing and Appearance Changes After the conversion process in June, the timing of when you receive your statements and the way they look may change. Please watch for updated statements which will include additional details. Online/Mobile Banking Access If you access your accounts through online or mobile banking, please be aware that the system will be unavailable during conversion (June 22 24). Account information will be available through Associated Bank Online and Mobile Banking after that time. More details on these services and enrollment will be sent to you in a few weeks. LENDING Consumer Loans, Closed-End Mortgages and Home Equity Lines of Credit Account numbers Bank Mutual loan numbers will not change once they become a part of Associated Bank. Payments In the coming weeks, you will receive customized information specific to your loans in separate communications which will include payment information and other important details. If you pay your loans by online funds transfer from your Bank Mutual account, your payment will automatically switch to your new Associated Bank account upon conversion after June 23. NO action is required. Electronic ACH payments to your loan will automatically transfer upon conversion to Associated Bank after June 23. NO action is required. Online bill pay from an institution other than Bank Mutual will NOT transfer upon conversion to Associated Bank. You will need to update your payment information at that institution with the new payment details you will be receiving from Associated Bank. If you currently pay at a Bank Mutual location, you may pay at any Associated Bank location after conversion beginning June 25. After conversion, what qualifies as a conforming payment made in a bank location will be changing. Refer to your Associated Bank statement or inquire at any Associated Bank location for more details. Checks If you currently use checks with your home equity line of credit, you may continue to use your Bank Mutual checks through conversion. Associated Bank will provide checks in future statements. LENDING DISCLOSURE: Loan products are offered by Associated Bank, N.A., and are subject to credit approval and involve interest and other costs. Please ask about details on fees and terms and conditions of these products. Property insurance and flood insurance, if applicable, will be required on collateral. Member FDIC. Equal Housing Lender. 14 Associated Bank Personal Banking Product Guide

15 HOW TO CONTACT US HOW TO CONTACT US Questions? We re committed to making your move to Associated Bank simple and stress-free. Here s where you can find live help. CALL Bank Mutual products and services: Mon Fri: 7 a.m. 6 p.m. Sat: 8 a.m. 12:15 p.m. Associated Bank products and services: /7/365 LIVE CHAT For live, local assistance at your fingertips, visit AssociatedBank.com and click on the Live Chat icon at the top of the page. ONLINE Visit your dedicated Bank Mutual website. AssociatedBank.com/BankMutual AssociatedBank.com/BankMutual 15

16 All trademarks, service marks and trade names referenced in this material are official trademarks and the property of their respective owners. Associated Bank, N.A. Member FDIC. Equal Housing Lender. (3/18) 0129_11376