WELCOME TO THE FAMILY

Transcription

1 WELCOME TO THE FAMILY NOTICE: Your Reliance Bank account will transition to Simmons Bank effective April 15, Member FDIC simmonsbank.com/welcome

2 WELCOME From All of Us at Simmons Bank For more than 100 years, Simmons Bank has been committed to providing our customers with the products and services they need to turn their financial dreams into reality. As you join us from Reliance Bank, we want you to know how honored we are to extend this commitment to you. Together, we will be a stronger organization able to provide you with more choices that meet your financial needs. There are many caring and committed individuals working hard to make the account transition as smooth as possible for you. It s this attention to customer service that is not only a hallmark of Simmons Bank, but also the reason we have grown from a local, one-branch operation into a bank with approximately 200 locations. Or, as we like to say, a bank large enough to provide the products and expertise you need, but small enough to provide the thoughtful, personal service you desire. On behalf of the more than 2,500 people who work every day to make Simmons Bank the bank you will be proud to call your own, we say, Welcome to the family! Sincerely, GEORGE A. MAKRIS, JR. Chairman & Chief Executive Officer, Simmons First National Corporation MARTY D. CASTEEL Chairman & Chief Executive Officer, Simmons Bank THOMAS H. BROUSTER, SR. Chairman & Chief Executive Officer, Reliance Bancshares, Inc. and Reliance Bank 2

3 What to Expect When A Step-by-Step Guide to Your Smooth Banking Transition As you transition to a Simmons Bank customer and as we transfer your accounts there are some key dates to remember. We re here to help you through this process. Your transition to Simmons Bank will be official on Monday, April 15, Through Saturday, April 13, 2019, please continue to contact Reliance Bank Customer Service at or , Monday through Friday, 7 a.m. to 6 p.m. CST and Saturday, 8 a.m. to 1 p.m. CST, or customercare@reliancebankstl.com with any questions about your account. Beginning Monday, April 15, 2019, please contact Simmons Bank regarding any account questions at , Monday through Friday, 7:30 a.m. to 6 p.m. CST and Saturday, 8 a.m. to noon CST, or visit simmonsbank.com/contact. DATE As soon as possible Monday, April 8, 2019 Tuesday, April 9, 2019 Friday, April 12, 2019 Sunday, April 14, 2019 Monday, April 15, 2019 Review this Welcome Book for important information about the transition of your account(s). Reliance Bank Bill Pay will be unavailable beginning on this date at 8 a.m. All of your existing payee information will transfer to the Simmons Bank system. Reliance will process any scheduled bill payments through April 12. Payments scheduled after April 12, will process at Simmons Bank beginning April 15. You will receive an containing login information and instructions for Simmons Bank Anywhere online and mobile banking by this date. (See page 7 for further details.) Most customers account numbers will stay the same. Should yours change, you will receive your new account number in the mail by April 9. (See page 6 for further details.) Reliance Bank s online banking will be in viewonly mode starting on April 12 at 5 p.m. CST. Your profile will be converted and available on Simmons Bank Anywhere online banking at 8 a.m. CST, April 15. Reliance Bank s app will go into view-only mode on April 12 at 5 p.m. The app will be disabled on April 15 at 8 a.m. See page 7 for details on how to download the Simmons Bank Anywhere app. Discontinue use of your Reliance Bank debit card and begin using your new Simmons Bank debit card. If you have not received your Simmons Bank debit card by April 1, please call (See page 6 for further details.) Reliance Bank will reopen as Simmons Bank. If you received a new account number, begin using your new Simmons Bank checks. Sign in to your new Simmons Bank Anywhere online and mobile banking account. Review scheduled bill payments and transfers to ensure recurring items have transferred properly. 3

4 Table of Contents Locations... 4 The Simmons Bank story... 5 Q & A Personal banking Business banking LOCATIONS Here s a look at our combined footprint. Together, we ll have more than 200 branch locations. To find a branch near you, visit simmonsbank.com/locations. Branch hours will remain the same at each location. 4

5 The Simmons Bank story Our story began 116 years ago in Pine Bluff, Arkansas. On March 23, 1903, a local physician-turned-bank president, Dr. John Franklin Simmons, along with a handful of employees, first opened the doors to what was then called Simmons National Bank. Backed by a group of highly regarded business and community leaders dedicated to promoting economic growth and prosperity for their community, Simmons had the distinction of being the first commercial bank in the area with a federal charter designating it as a national bank. At the close of business on that first day, deposits totaled $3, a respectable start. Since then, the company has grown steadily, but our mission remains true to the philosophy of our founder to place customers needs at the forefront of all we do. We are deeply committed to providing customers with the warmth, friendliness and one-on-one service you expect of a neighborhood bank while offering the range of products and services you expect of a larger bank, from personal and business banking to wealth management services* and a renowned low-rate credit card. We live for the moments when our customers realize their dreams are no longer just dreams that they ll be able to send their children to college, open a new business or retire earlier than they previously thought. We re proud to say it s something we ve been helping our customers achieve since And it s something we can do for you! * Securities offered through Simmons First Investment Group, Inc. member FINRA and SIPC. Insurance offered through Simmons First Insurance Services, Inc. and Simmons First Insurance Services of TN, LLC. Investment Products Are: Not FDIC Insured Not Bank Guaranteed May Lose Value 5

6 Q&A Important Information About Conversion ACCOUNTS Q Are there differences between Reliance Bank and Simmons Bank products? A While there are some differences in our products, Reliance Bank and Simmons Bank have worked hard to ensure that we continue to meet all of your banking needs. Your Reliance Bank account will remain unchanged until April 15, at which time it will convert to the Simmons Bank account type that it most closely matches. You can review the Simmons Bank account type to which your account will convert on pages for personal accounts and pages for business accounts. Please keep in mind that you can always change your account to another account type after conversion if you d like. To locate your Reliance Bank current account name, please reference the paper statement or estatement for your checking, savings or money market account(s). Q Will I keep my current account number(s)? A For most customers, account numbers will remain the same. You will have a new bank routing number once the bank conversion is complete. Should your account number(s) change, you will be notified by mail and will receive new checks before conversion with a date to start using them. See more details on checks below. Q Can I use my Reliance Bank checks after conversion? A If your account number does not change, yes, please continue using your Reliance Bank checks after conversion. When you order new checks, please contact Simmons Bank. If your account number does change, you will soon receive a pack of Simmons Bank checks (along with details on how to receive a $35 discount off your first personal check order and $100 off your first business check order). You should begin using them after conversion, at which time you should discontinue use of your Reliance Bank checks. Q Will I receive a Simmons Bank debit card? A You will receive a Simmons Bank debit card in the mail on or around the week of March 18. You may activate your card immediately, however, it will not be accepted by merchants until April 14. Beginning April 14, you should begin to use your Simmons Bank debit card exclusively and discontinue use of your Reliance Bank debit card. If you have not received your Simmons Bank debit card by April 1, please call Q Can I still use my Reliance Bank debit card? A Yes, for now, please continue to use your Reliance Bank debit card. Beginning April 14, you should use your Simmons Bank debit card exclusively and discontinue use of your Reliance Bank debit card. Q Do I need to change my direct deposits and automatic drafts? A If you currently have direct deposits and/or automatic drafts, such as ACH transfers, set up with your Reliance Bank account, you don t need to do anything. We ll transfer these for you and update your information with the sender. In rare instances, the sender may require your approval, in which case, we will notify you. Q Can I still use my Reliance Bank credit card(s)? A Yes, your Reliance credit card is issued by Elan Financial Services on behalf of Reliance Bank and will continue to be supported by Elan. Please note: Simmons issues its own credit cards and is unable to support credit cards issued through Elan. Effective April 12, you will no longer be able to make payments on your Reliance/Elan card account in a branch. If you are a business customer, you will no longer be able to tie an Elan credit card to your checking account for overdraft protection. Standard checking account overdraft features will apply. Please visit to manage your Elan card. At the time of card 6

7 ONLINE, MOBILE AND TELEPHONE BANKING expiration or reissue, you may get a generic branded card in the mail from Elan. If you have questions, please contact Elan Card Member Service at Q What will happen to the Reliance Bank website? A On April 15, the Reliance Bank website will redirect to the Simmons Bank home page at simmonsbank.com. Qw Will my online banking login ID and password change? A Your login ID and password will change. You will receive an online banking by April 8 with information from bankanywhere@simmonsbank.com about your new Simmons Bank Anywhere profile. If you have not received information by this date, please call Q How do I access my services, such as online banking? A Visit simmonsbank.com. On the desktop version, in the upper-right-hand corner, you will see Online Banking with a dropdown box. Select the type of account you would like to access to start the login process. Please remember that your Reliance Bank online banking profile will be in view-only mode starting April 12 at 5 p.m. You will be able to access Simmons Bank Anywhere, Simmons online banking platform, beginning 8 a.m. CST on April 15. Q Will I need to register for online banking or estatements? A If you currently have estatements or online banking, you will not need to re-enroll. If you are not currently enrolled in online banking, you may enroll at simmonsbank.com/bank by selecting Sign Up for Online Banking beginning April 15. Q Will I need to download a new mobile banking app for my phone? A Yes. Reliance Bank s app will go into view-only mode on April 12 at 5 p.m. The app will be disabled on April 15 at 8 a.m. Please visit the Apple App Store and/or Google Play, search for Simmons Bank Anywhere and download the new app for your Apple or Android smartphone and/or tablet to utilize all your new and improved mobile services. Q Will my current bill pay vendors automatically convert to the Simmons Bank Bill Pay? A Reliance Bank Bill Pay will be unavailable beginning April 8 at 8 a.m. All bill payments scheduled through April 12 will process on Reliance Bank Bill Pay. Payments scheduled after April 12 will process at Simmons beginning April 15. All of your existing payee information will transfer to the Simmons Bank system. Nicknames will not transfer. Though rare, some payees that are currently electronic payments may be transferred to check payments and some payees that are currently check payments may be transferred to electronic payments. Please review your accounts after conversion to ensure everything has transferred correctly. Q Does Simmons Bank have telephone banking? A You will have full access to Simmons Bank telephone banking beginning April 15 at 8 a.m. Please make note of the new toll-free number The first time you call telephone banking, you will be prompted to set up a pin number. Be prepared to enter your bank account number, as well as your social security number using a touchtone phone. Apple, the Apple logo, iphone, ipad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google, Inc. Android, Android Pay and the Android Logo are trademarks of Google, Inc. TIP: Please plan ahead as online banking will be in view-only mode during the transition, beginning the evening of April 12 through 8 a.m. on April 15, and bill pay will be unavailable from 8 a.m. on April 8 through 8 a.m. on April 15. 7

8 Personal Banking Solutions: Account Overview PERSONAL CHECKING ACCOUNTS Features and benefits of all personal Simmons Bank Accounts Unlimited monthly transactions Simmons Bank Debit Card with EMV Chip (See page 6 for more details about debit cards.) Simmons Bank Anywhere online and mobile banking Data connection required. Wireless carrier fees may apply. Simmons Bill Pay Free Mobile Deposit Data connection required. Wireless carrier fees may apply. Access to 200+ branches, 200+ ATMs and 23,000+ MoneyPass ATMs nationwide Text Banking Data connection required. Wireless carrier fees may apply. SIMPLY CHECKING For those who live life on the go $50 Minimum Opening Balance $0 Monthly Service Charge Free estatements Monthly paper statements are $3 per month. CLASSIC CHECKING Traditional checking that keeps it simple $6 Monthly Service Charge $500 Daily or $1,000 Average Monthly Balance to Avoid Service Charge Monthly paper statements or estatements with images Free Simmons Bank standard checks. 8

9 PROSPER CHECKING Get back on your financial feet (even if you keep a lower balance) $10 Monthly Service Charge or $8 if you make one direct deposit during the statement cycle Free estatements Monthly paper statements are $3 per month. AFFORDABLE ADVANTAGE CHECKING Enjoy all the basic transaction capabilities, while protecting yourself from overdrafts $25 Minimum Opening Balance $5 Monthly Service Charge Free estatements Monthly paper statements are $2 per month Debit Card transactions only No check writing No overdraft charges or insufficient funds fees INTEREST CHECKING that ensures you make money on your money $10 Monthly Service Charge $1,000 Daily Balance to Avoid Service Charge Interest earned on entire daily collected balance Monthly paper statements or estatements with images Free Simmons Bank standard checks BOOST CHECKING Earn extra interest while keeping fees to a minimum $0 Monthly Service Charge Average daily balances up to $20,000 earn a higher rate if the following conditions are met: 25 posted and cleared debit card transactions per cycle Enrollment in estatements Free estatements or paper statements estatements required to obtain tiered interest rate 9

10 Personal Banking Solutions: Account Overview SAVINGS ACCOUNTS Features and benefits of all personal Simmons Bank Savings Accounts Simmons Bank ATM Card Simmons Bank Anywhere online and mobile banking Data connection required. Wireless carrier fees may apply. Access to 200+ branches, 200+ ATMs and 23,000+ MoneyPass ATMs nationwide SIMPLY SAVINGS * The simple way to leverage interest to build savings $5 Monthly Service Charge $100 Daily Balance to Avoid Service Charge Six (6) free withdrawals per month Additional withdrawals are $3 per item. Quarterly paper statements with images or enroll to receive estatements Interest earned on entire daily collected balance SIMPLY YOUTH SAVINGS * Because starting young is the best savings strategy $10 Minimum Opening Balance $0 Monthly Service Charge Until the youth s 18th birthday Six (6) free withdrawals per month Additional withdrawals are $3 per item. Quarterly paper statements or enroll to receive estatements Interest earned on entire daily collected balance HEALTH SAVINGS ** Stay healthier and wealthier with this tax-advantaged account $3 Monthly Service Charge Free Simmons Bank standard checks Monthly paper statements or enroll to receive estatements Interest earned on entire daily collected balance 10

11 MONEY MARKET * The ultimate in flexibility to help you realize your dreams $10 Monthly Service Charge $2,500 Daily Balance to Avoid Service Charge Six (6) free withdrawals per month Additional withdrawals are $3 per item. Fifty (50) free deposited items per month Additional deposited items are $0.25 per item. Monthly paper statements with images or enroll to receive estatements Interest earned on entire daily collected balance * Federal Regulation D limits certain types of withdrawals and transfers made from a savings or money market account to a combined total of six per month or statement cycle of at least four weeks. These include transfers or withdrawals by another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party. If you exceed the transfer limitations set forth above, your account shall be subject to closure. ** Health Savings Accounts are subject to eligibility and restrictions, including but not limited to restrictions on distributions for qualified medical expenses. The Internal Revenue Service publishes a list of qualified expenses in Publication 502. Medical and dental expenses are available at Consult your tax professional with any questions. More Personal Financial Services You Should Know About In addition to your deposit accounts, we know you may have relationships with Reliance Bank that are important to ensure a smooth and uninterrupted transition. Here is what you can expect as those relationships move over to Simmons Bank. Mortgage Simmons Bank representatives will continue managing all mortgage products, and your terms and conditions will remain the same. Consumer Loans If you currently have a Reliance Bank Consumer Loan, your interest rate, terms and conditions will remain the same. After Monday, April 15, you can make payments by visiting any Simmons Bank branch location, online through Simmons Bank Anywhere (select External Transfers/Loan Payments and follow the on-screen instructions) or by mailing your payment to Simmons Bank, Attn: Loan Operations, P.O. Box 8012, Little Rock, AR If you have recently completed a loan application with Reliance Bank, expect no changes as a result of this conversion. Certificate of Deposit The terms, interest rate, maturity date and early withdrawal penalty on your current Reliance Bank Certificate of Deposit will remain the same until maturity. After your CD matures, it will change to Simmons Bank s standard CD terms. Please note: If your CD matures between now and April 15, you can expect to receive a maturity notice in the mail from Reliance Bank. IRA CDs Effective April 15, IRA rollovers and transfers will automatically move to the trustee care of Simmons Bank. You do not need to take any action. The amendment does not affect the maturity date or terms of any of your investments. Please note that the distributions from your account will not change from your current schedule. IRA Savings Effective April 15, IRA Savings accounts will be converted to a 12 Month IRA CD. The interest rate will not change, and the early withdrawal penalty will be waived for the first 12-month term of the IRA CD. See page 15 for more information. Money Orders and Cashier s Checks Effective April 15, money orders will no longer be available for purchase. However, you will be able to purchase a cashier s check instead. Other Personal Solutions Simmons Bank Offers Round-Up, where debit card transactions are rounded up to the next whole dollar amount and deposited into a second Simmons Bank account Simmons Visa Card or Simmons Rewards Visa Signature credit cards with great rates or rewards (subject to credit approval) Wealth Management services, including Trust, Investments 1 and Insurance 2 services Please visit simmonsbank.com/bank for more information about our Personal Banking products and services. 1 Securities offered through Simmons First Investment Group, Inc., Member FINRA and SIPC. 2 Insurance offered through Simmons First Insurance Services, Inc. and Simmons First Insurance Services of TN, LLC. Investment Products Are: Not FDIC insured Not Bank Guaranteed May Lose Value 11

12 Personal Banking Solutions: Account Transition This chart shows a side-by-side feature comparison of the Reliance Bank product and the corresponding Simmons Bank product to which it will transition at conversion. Please note: Not all account features are listed, as the chart s purpose is to show a comparison between the two products. Please refer to the charts below and on the following pages to see what type of account(s) you will transition to at Simmons Bank. You can find your current Reliance Bank account name on your statement. If you are interested in changing your account type after the conversion on April 15 or have further questions about our Personal Banking solutions, please visit your nearest branch or contact Customer Service at For more information, visit Current Account Name Current Account Features New Account Name New Account Features Reliance Monthly Service Charge: $6 Avoid Service Charge By: Maintain $1,000 average daily balance or utilize three of the following: $2 for estatements $2 for recurring direct deposit $2 for seven debit card transactions $2 for four online bill pays/month Overdraft Protection: Up to $750 Withdrawals: Unlimited Simply Statements: Free estatements; $3 paper statements Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Withdrawals: Unlimited Community Statements: Free estatements; $2 paper statements Overdraft Protection: Not available Withdrawals: Unlimited Prosper Monthly Service Charge: $10; $8 if one direct deposit is made per statement cycle; service charge waived for migrated Community customers Statements: Free estatements; $3 paper statements Overdraft Protection: Not available Withdrawals: Unlimited 12

13 Current Account Name Current Account Features New Account Name New Account Features Platinum Monthly Service Charge: $8 Avoid Service Charge By: Maintain $1,500 average daily balance or utilize four of the following: $2 for estatements $2 for recurring direct deposit $2 for seven debit card transactions $2 for four online bill pays/month $2 discount for age 55 or older Interest: Single interest rate paid monthly Overdraft Protection: Up to $750 Withdrawals: Unlimited Interest Monthly Service Charge: $10 Avoid Service Charge By: Maintain $1,000 minimum daily balance Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Withdrawals: Unlimited Checks: Free Simmons Bank standard checks Student Statements: Free estatements; $6 paper statements Overdraft Protection: Not available Withdrawals: Unlimited Maximum Age: 26 Simply Student Statements: Free estatements; $3 paper statements Overdraft Protection: Not available Withdrawals: Unlimited Boost Interest: The interest rate and annual percentage yield depend upon the applicable rate tier; average daily balances up to $20,000 earn a higher rate if the following conditions are met: 25 debit card transactions per cycle and enrollment in estatements; interest is paid monthly Statements: Free estatements or paper statements (estatements required to obtain tiered interest rate) Overdraft Protection: Up to $750 Withdrawals: Unlimited Boost Interest: The interest rate and annual percentage yield depend upon the applicable rate tier; average daily balances up to $20,000 earn a higher rate if the following conditions are met: 25 posted and cleared debit card transactions per cycle and enrollment in estatements; interest is paid monthly Statements: Free estatements or paper statements (estatements required to obtain tiered interest rate) Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Withdrawals: Unlimited 13

14 Current Account Name Current Account Features New Account Name New Account Features Health Savings Account Interest: Single interest rate paid monthly Statements: Free estatements or paper statements Overdraft Protection: Not available Withdrawals: Subject to HSA regulations Items Processed: Subject to HSA regulations and contribution limits Health Savings Account Monthly Service Charge: $3 Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Overdraft Protection: Not available Withdrawals: Subject to HSA regulations Items Processed: Subject to HSA regulations and contribution limits Checks: Free Simmons Bank standard checks Platinum Money Market Boost Money Market Relationship Money Market Elite Money Market Reliance Premier Money Market Reliance Money Market Monthly Service Charge: $10 Avoid Service Charge By: Maintain $2,500 average daily balance: Platinum Money Market, Boost Money Market, Relationship Money Market, Reliance Premier Money Market, Reliance Money Market, Rock Hill Money Market, Rock Hill Money Market Q4 Special Maintain $1,000,000 balance: Elite Money Market Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Items Processed: Six (6) free withdrawals per month, additional withdrawals are $13 per item Money Market Savings Monthly Service Charge: $10 Avoid Service Charge By: Maintain $2,500 minimum daily balance Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Items Processed: Six (6) free withdrawals per month, additional withdrawals are $3 per item; fifty (50) free deposits per month, additional deposits are $0.25 per item Rock Hill Money Market Rock Hill Money Market Q4 Special 14

15 Current Account Name Current Account Features New Account Name New Account Features Piggy Bank Savings Community Savings Reliance Savings Platinum Savings Monthly Service Charge: None: Piggy Bank Savings, Community Savings $6: Reliance Savings, Platinum Savings Avoid Service Charge By: N/A: Piggy Bank Savings, Community Savings Maintain $300 average daily balance: Reliance Savings Maintain $2,500 average daily balance: Platinum Savings Interest: Single interest rate compounded and credited quarterly: Piggy Bank Savings, Community Savings Tiered interest rate compounded and credited quarterly: Reliance Savings, Platinum Savings Statements: Free estatements, $6 paper statement fee: Piggy Bank Savings Free estatements, $2 paper statement fee: Community Savings Free estatements or paper statements: Reliance Savings, Platinum Savings Items Processed: Six (6) free withdrawals per month, additional withdrawals are $13 per item Simply Savings Monthly Service Charge: $5 waived for migrated Piggy Bank Savings and Community Savings customers Avoid Service Charge By: Maintain $100 minimum daily balance Interest: Tiered interest rate compounded and credited quarterly Statements: Free quarterly estatements or paper statements Items Processed: Six (6) free withdrawals per month, additional withdrawals are $3 per item ATM Card: Free IRA Savings Interest: Single interest rate compounded and credited quarterly Transaction Limitations: Six (6) free withdrawals or transfers per month, additional withdrawals are $13 per item; Transactions not within these limitations may result in closure of your account Additional Terms: Account bound by terms and conditions of the IRA Plan Agreement 12 Month IRA Certificate of Deposit Interest: Single interest rate set for the term of the IRA CD; Interest will be compounded every calendar quarter Term: 12 Month term - Initial 12-month term begins at time of conversion (April 15, 2019) Transaction Limitations: Early Withdrawal penalties will be waived for the first 12-month CD term following conversion Effective April 15, 2020, principal withdrawn before maturity is included in the amount subject to early withdrawal penalty Effective April 15, 2020, you can only withdraw interest credited in the term before maturity of that term without penalty. You can withdraw interest only on the crediting dates Additional Terms: Account bound by terms and conditions of the IRA Plan Agreement See Understanding Your Simmons Bank Deposit Account Truth In Savings IRA Certificate of Deposit for more details 15

16 Business Banking Solutions: Account Overview BUSINESS ACCOUNTS Features and benefits of all Simmons Bank Business Accounts Simmons Bank Debit Card with EMV Chip (See page 6 for more details about debit cards.) Simmons Bank Anywhere online and mobile banking Data connection required. Wireless carrier fees may apply. Access to 200+ branches, 200+ ATMs and 23,000+ MoneyPass ATMs nationwide SIMPLY BUSINESS CHECKING Designed for small companies with minimal balances, transactions and users $10 Monthly Service Charge $2,500 Daily Balance to Avoid Service Charge 100 free transactions per month $0.35 per additional transaction Simmons Bill Pay First 10 bills per month free, $0.75 for each additional bill $7,000 deposited cash per month $0.25 per additional $100 Free monthly paper statements SIMPLY BUSINESS PLUS CHECKING Designed for small companies with moderate balances, transactions and multiple users $20 Monthly Service Charge $15,000 Daily Balance to Avoid Service Charge 200 free transactions per month $0.35 per additional transaction Simmons Bill Pay First 10 bills per month free, $0.75 for each additional bill $15,000 deposited cash per month $0.25 per additional $100 Free monthly paper statements SIMPLY BUSINESS INTEREST CHECKING Bolster your business balance Available to nonprofits, trusts, estates, public funds and IOLTAS $8 Monthly Service Charge $1,000 Daily Balance to Avoid Service Charge No transaction limitations No minimum balance to earn interest Simmons Bill Pay First 20 bills per month free, $0.50 for each additional bill Interest earned on entire daily collected balance COMMERCIAL CHECKING 16 Give yourself credit for maintaining balances Analyzed Monthly Service Charge Analyzed Balance to Avoid Service Charge Earnings credit Simmons Bill Pay First 20 bills per month free, $0.50 for each additional bill

17 MONEY MARKET * Earn more interest with the ability to waive service fees $10 Monthly Service Charge $2,500 Daily Balance to Avoid Service Charge Interest-bearing limited transaction amount Six (6) free withdrawals per month Additional withdrawals are $3 per item. Fifty (50) free deposited items per month Additional deposited items are $0.25 per item. Interest earned on entire daily collected balance SIMPLY SAVINGS * A safe and secure way to build your company s capital $5 Monthly Service Charge $100 Daily Balance to Avoid Service Charge Six (6) free withdrawals per month Additional withdrawals are $3 per item. Unlimited deposits Interest earned on entire daily collected balance * Federal Regulation D limits certain types of withdrawals and transfers made from a savings or money market account to a combined total of six per month or statement cycle of at least four weeks. These include transfers or withdrawals to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party. If you exceed the transfer limitations set forth above, your account shall be subject to closure. After the 6th withdrawal, a $3 fee is incurred for each additional withdrawal. Additional Information on Business Financial Services We look forward to working better together to help your business grow. As we become your complete financial services partner, here is what you can expect. Commercial Loans, Mortgages and Lines of Credit If you currently have a Commercial Loan, Mortgage or Line of Credit with Reliance Bank, it will continue under the terms and interest rate agreement specified in your loan documents. Please continue making your payments as usual. If you mail your payment, please begin sending those to the following address starting April 15: Simmons Bank Loan Operations, P.O. Box 8012, Little Rock, AR Treasury Management Services If you currently use Reliance Bank Treasury Management services, you will be contacted separately on the transition of these services to the Simmons Bank system. For questions, contact Wire Transfers Incoming wires using Reliance Bank s routing number will continue to route to Simmons for 30 days. However, we strongly encourage you to update all wires to Simmons routing number ( ) beginning Monday, April 15. This will prevent any issues with entities not recognizing Reliance s routing number and therefore declining those wires. 1 All Merchant Services are subject to qualifications and approval by Simmons Bank. Reliance Bank Business Credit Cards Your Reliance credit card is issued by Elan Financial Services on behalf of Reliance Bank and will continue to be supported by Elan after conversion. Please note: Simmons issues its own credit cards and is unable to support credit cards issued through Elan. Business customers will no longer be able to tie an Elan Financial Services Business credit card to a checking account for overdraft protection. Standard checking account overdraft features will apply. For more information on Reliance credit cards, see page 6. Other Business Solutions Simmons Bank Offers Merchant Services 1 Visa Corporate and Visa Business Credit Cards (subject to credit approval) CheckmarcUSA, a free service to recover dishonored checks and electronic payments Please visit simmonsbank.com/business for more information about our Business Banking products and services. 17

18 Business Banking Solutions: Account Transition This chart shows a side-by-side feature comparison of the Reliance Bank product and the corresponding Simmons Bank product to which it will transition at conversion. Please note: Not all account features are listed, as the chart s purpose is to show a comparison between the two products. For current Reliance Bank Business, Savings and Money Market customers, please use the charts below to see what type of account(s) you will transition to at Simmons Bank. If you are interested in changing your account type after the conversion on April 15, or have further questions regarding our Business Banking solutions, please contact your relationship manager, visit your nearest branch or contact Customer Service at For more information, visit simmonsbank.com/contact. Current Account Name Current Account Features New Account Name New Account Features Small Business Statements: Free estatements or $2 paper statements Reliance Small Business Statements: Free estatements or $3 paper statements Overdraft Protection: Up to $750 Online Banking: Free Items Processed: 75 paper-based transactions at no charge; $0.40 per item thereafter Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Online Banking: Free Bill Payment: 20 free; $0.50 per additional item thereafter Items Processed: 150 free items (paper/ach); $0.35 per additional item thereafter Cash Deposits: Unlimited Business Monthly Service Charge: $12 monthly service charge Avoid Service Charges By: Maintain $5,000 minimum daily balance Statements: Free estatements or paper statements Overdraft Protection: Up to $1,000 Online Banking: Free Items Processed: 300 paper-based transactions at no charge; $0.40 per item thereafter Reliance Business Monthly Service Charge: $12 Avoid Service Charge By: Maintain $5,000 minimum average daily balance Statements: Free estatements or paper statements Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Online Banking: Free Bill Payment: 20 free; $0.50 per additional item thereafter Items Processed: 400 free items (paper/ach); $0.35 per item thereafter Cash Deposits: Unlimited 18

19 Current Account Name Current Account Features New Account Name New Account Features Community Business Faith Based Free Public Public Public DDA Monthly Service Charge: None: Community Business, Faith Based, Free Public $12: Public $8: Public DDA Avoid Service Charge By: N/A: Community Business, Faith Based, Free Public Maintain $5,000 average daily balance: Public Simply Business Statements: Free estatements or $3 paper statements Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Online Banking: Free Bill Payment: Single user free Maintain $2,500 average daily balance: Public DDA Statements: Free estatements or $2 paper statements: Community Business Free estatements or paper statements: Faith Based, Free Public, Public, Public DDA Overdraft Protection: Up to $1,000: Community Business Not Available: Faith Based ; Free Public, Public, Public DDA Online Banking: Free Business Interest Monthly Service Charge: $12 Avoid Service Charge By: Maintain $5,000 average daily balance Simply Business Interest Monthly Service Charge: $8 Avoid Service Charge By: Maintain $1,000 minimum daily balance Public Now Interest: Single interest rate paid monthly Statements: Free estatements or paper statements Overdraft Protection: Up to $1,000: Business Interest Not Available: Public Now Online Banking: Free Items Processed: Per item fees: $0.30 per deposit; $0.17 per foreign item; $0.15 per On-Us (Reliance item); $0.15 per ACH item; $0.20 per debit or credit: Business Interest Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Online Banking: Single user free Bill Payment: 20 free; $0.50 per additional item thereafter Cash Deposits: Unlimited Unlimited: Public Now 19

20 Current Account Name Current Account Features New Account Name New Account Features Business Analysis Public Analysis Healthcare Business Monthly Service Charge: Account analysis pricing: Business Analysis, Public Analysis $28: Healthcare Business Avoid Service Charge By: Account analysis pricing: Business Analysis ; Public Analysis Maintain $15,000 average daily balance: Healthcare Business Statements: Free estatements or paper statements Overdraft Protection: Up to $1,000: Business Analysis Commercial Monthly Service Charge: Account analysis pricing Avoid Service Charge By: Account analysis pricing Statements: Free estatements or $3 paper statements - analyzed Overdraft Protection: Up to $500; automated overdraft protection transfer tied to a savings/checking account is available for a $5 fee Online Banking: Single user free Bill Payment: 20 free; $0.50 per additional item thereafter Not available: Public Analysis; Healthcare Business Online Banking: Free Items Processed: Analyzed: Business Analysis ; Public Analysis 1,500 paper-based transactions at no charge; $0.40 per item thereafter: Healthcare Business Business Money Market Business Relationship Money Market Elite Business Money Market Public MMDA Reliance Business Money Market Rock Hill Business Money Market Monthly Service Charge: $12: Business Money Market, Business Relationship Money Market $10: Elite Business Money Market, Public MMDA, Reliance Business Money Market, Rock Hill Business Money Market Avoid Service Charge By: Maintain $5,000 average daily balance: Business Money Market, Business Relationship Money Market Maintain $1,000,000 balance: Elite Business Money Market Maintain $2,500 average daily balance: Public MMDA, Reliance Business Money Market, Rock Hill Business Money Market Interest: Business Money Market Savings Monthly Service Charge: $10 Avoid Service Charge By: Maintain $2,500 minimum daily balance Interest: Tiered interest rate paid monthly Statements: Free estatements or paper statements Online Banking: Free Items Processed: Six (6) free withdrawals per month, additional withdrawals are $3 per item; fifty (50) free deposits per month, additional deposits are $0.25 per item Tiered interest rate paid monthly: Business Money Market, Business Relationship Money Market, Elite Business Money Market, Reliance Business Money Market, Rock Hill Business Money Market Single interest rate paid monthly: Public MMDA Statements: Free estatements or paper statements Online Banking: Free Items Processed: Six (6) free withdrawals per month, additional withdrawals are $13 per item; fifty (50) free deposits per month; $0.35 per item thereafter 20

21 Current Account Name Current Account Features New Account Name New Account Features Business Savings Faith Based Savings Monthly Service Charge: $5: Business Savings None: Faith Based Savings Avoid Service Charge By: Maintain $1,000 average daily balance: Business Savings N/A: Faith Based Savings Interest: Tiered interest rate compounded and credited quarterly: Business Savings Simply Business Savings Monthly Service Charge: $5 Avoid Service Charge By: Maintain $100 minimum daily balance Interest: Tiered interest rate compounded and credited quarterly Statements: Free quarterly estatements or paper statements Items Processed: Six (6) free withdrawals per month, additional withdrawals are $3 per item ATM Card: Free Single interest rate compounded and credited quarterly: Faith Based Savings Statements: Free estatements or paper statements: Business Savings Free estatements, $2 paper statement fee: Faith Based Savings Items Processed: Six (6) free withdrawals per month, additional withdrawals are $13 per item 21

22 Thank you for your trust and patience during this transition. We look forward to meeting you and working together to help you realize your financial dreams. simmonsbank linkedin.com/company/simmonsbank simmonsbank Quick Reference Numbers Through Saturday, April 13, 2019, please continue to contact Reliance Bank Customer Service at or , Monday through Friday, 7 a.m. to 6 p.m. CST and Saturday, 8 a.m. to 1 p.m. CST, or customercare@reliancebankstl.com with any questions about your account. Beginning Monday, April 15, 2019, please contact Simmons Bank regarding any account questions at , Monday through Friday, 7:30 a.m. to 6 p.m. CST and Saturday, 8 a.m. to noon CST, or visit simmonsbank.com/contact.