important account information

Transcription

1 important account information welcoming customers of the Fishkill Branch of Orange Bank & Trust Company beginning the weekend of April 14, 2018 salisburybank.com

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3 March 9, 2018 Welcome to Salisbury Bank! During the weekend of April 14, 2018, your Orange Bank & Trust Company account(s) will move to the Riverside Division of Salisbury Bank. The Fishkill branch, located at 701 Route 9, will open on Monday, April 16, 2018, as a branch of Riverside Bank, a Division of Salisbury Bank and Trust Company. We are pleased that you are joining us and thank you for the opportunity to meet your financial needs. Upon completion of this transition, you will be able to take advantage of our 14 banking offices serving 5 counties in New York, Connecticut, and Massachusetts, as well as an expanded array of financial products and services designed to help you achieve your financial goals. This booklet is your guide to important information about Salisbury Bank. Please be assured that we are committed to providing you with the personal attention and care that you deserve. We will work hard to ensure that you are more than satisfied with the service and value you receive as our customer. If you have any questions or concerns, your Orange Bank & Trust Company Branch Manager, Kathleen Bauer, is available at If you have any questions about Salisbury Bank or our products and services, please call Betsy Summerville, Executive Vice President and Chief Retail Officer at We look forward to serving your financial needs for many years to come and promise to work harder than ever to earn your respect, confidence, and trust. To learn more about us, please visit our website at salisburybank.com. Best regards, Richard J. Cantele, Jr. President and Chief Executive Officer Salisbury Bank and Trust Company John M. Davies Regional President and Chief Lending Officer Riverside Division

4 table of contents Overview Information you need to know...3 Questions and Answers You will find answers to the most frequently asked questions about becoming part of Salisbury Bank and what it will mean to you...4 Convenience Services Learn about our Personal Debit MasterCard, Business Debit MasterCard, Bank-by-Phone, e-banking, e-pay and e-statements...6 Business Account Product Sheets The product sheets provide details about our Business account products...10 Personal Account Product Sheets The product sheets provide details about our Personal account products...22 Wealth Advisory Services An overview of the Wealth Advisory Services provided by Salisbury Trust s Wealth Advisory Services Division Salisbury Bank enriching

5 overview Information You Need to Know The Fishkill branch of Orange Bank & Trust Company will be closing at 3 p.m. on Friday, April 13, The transfer of your account(s) will take place during the weekend of April 14, Any changes in the terms and conditions of your account(s) will be effective April 14, If the terms and conditions of your loan(s) are changing, you would have been notified by a separate mailing detailing the changes. On Monday, April 16, 2018, the Fishkill branch will open as Riverside Bank, a Division of Salisbury Bank and Trust Company. In this booklet, please find information about Salisbury Bank, as well as answers to questions you may have about the transition. We look forward to continuing the service you are accustomed to and offering products and services to meet your financial needs. Throughout this booklet, if a reference is made to Salisbury Bank it includes the Riverside Division as well. Most of our electronic services, including our website, can be found under the name Salisbury Bank. Routing Transit Number: Bank-by-Phone: hours a day 7 days a week e-banking and e-pay: salisburybank.com 24 hours a day 7 days a week Customer Support: Monday - Friday 8:00 a.m. - 5:00 p.m. Saturday 9:00 a.m. - Noon You may also bank at any of our other thirteen convenient locations: ULSTER ORANGE NY New Paltz (coming soon) COLUMBIA South Egremont Millerton DUTCHESS Poughkeepsie Dover Plains Red Oaks Mill Fishkill Newburgh MA BERKSHIRE Great Barrington Canaan Salisbury Lakeville Sharon Sheffield CT LITCHFIELD 3 states 14 branches tri-state service CONNECTICUT Lakeville (Main Office) 5 Bissell Street PO Box 1868 Lakeville, CT Canaan 100 Main Street PO Box 757 Canaan, CT Salisbury 18 Main Street PO Box 407 Salisbury, CT Sharon 5 Gay Street PO Box 7 Sharon, CT MASSACHUSETTS Great Barrington 210 Main Street PO Box 860 Great Barrington, MA Sheffield 640 North Main Street PO Box 1069 Sheffield, MA South Egremont 51 Main Street PO Box 313 South Egremont, MA NEW YORK Dover Plains 5 Dover Village Plaza PO Box 693 Dover Plains, NY Fishkill* 1004 Main Street Fishkill, NY Location Moving on April 16, 2018 to 701 Route 9 Fishkill, NY Millerton 87 Main Street PO Box 768 Millerton, NY New Paltz* 275 Main Street New Paltz, NY Newburgh* 801 Auto Park Place Newburgh, NY Poughkeepsie* 11 Garden Street Poughkeepsie, NY Red Oaks Mill* 2064 New Hackensack Road, Suite 1 Poughkeepsie, NY *Riverside Division locations Salisbury Bank enriching

6 questions and answers Who is Salisbury Bank? Salisbury Bank and Trust Company (Salisbury Bank) is a commercial bank offering a broad range of personal and business services including an extensive array of deposit services, multiple mortgage products, and various types of loans designed to meet the financial needs of its customers. Salisbury Bank is a full-service bank serving the tri-state area of Connecticut, Massachusetts and New York. Salisbury Bank was formed in 1925 by the merger of the Salisbury Savings Society, founded in 1848, and the Robbins Burrall Trust, founded in In December 2014, Salisbury Bank acquired Riverside Bank which now operates as a Division of Salisbury Bank and Trust Company. The Riverside Division is headquartered in Poughkeepsie, NY and has been doing business in the Hudson Valley for 30 years. Salisbury Bank has a full-service Trust Wealth Advisory Services Division which offers financial planning, trust and estate administration, and investment management services. Salisbury Bank operates fourteen full-service banking offices located in Canaan, Lakeville, Salisbury, and Sharon, Connecticut; Great Barrington, Sheffield, and South Egremont, Massachusetts; Dover Plains, Fishkill, Millerton, New Paltz, Newburgh, Poughkeepsie, and Red Oaks Mill, New York. You can find more information by visiting our website at salisburybank.com. A Division of Salisbury Bank and Tr When will the transfer of my account(s) to Salisbury Bank take place? The transfer will take place during the weekend of April 14, The Fishkill branch of Orange Bank & Trust Company will close at 3 p.m. on Friday, April 13, 2018, in order for us to transfer your account(s) over the weekend. Where should I conduct my banking right now? Up until 3 p.m. on Friday, April 13, 2018, please continue to bank as usual with Orange Bank & Trust Company. What will happen to the current Fishkill branch of Orange Bank & Trust Company after the purchase? The current Fishkill branch of Orange Bank & Trust Company will become the Fishkill branch of Riverside Bank, a Division of Salisbury Bank and Trust Company. Will I have to open new account(s) at Salisbury Bank? No. Your account(s) will be transferred for you. Can I continue to use my Orange Bank & Trust Company Visa Debit Card? Up until 5 p.m. on April 13, 2018, please continue to use your current Orange Bank & Trust Company Visa Debit Card. Your new Riverside Division Debit MasterCard will be sent to you in a separate mailing. You may begin using your new card on Monday, April 16, After 5 p.m. on Friday, April 13, 2018, through Sunday, April 15, 2018, card access will be impacted. Please plan accordingly to ensure you have sufficient cash for any transactions you may need to conduct over the weekend. A letter with more detailed information will be sent to you. Will my account number(s) change? No, your account number(s) will remain the same. The Bank s routing transit number will change after the branch purchase. Salisbury Bank s routing transit number is: Can I continue to use my current checks after the purchase? No. We will send you a supply of new checks with your account number and the Bank s routing transit number in a separate mailing prior to the transfer. You can begin to use your new checks on Saturday, April 14, Will my direct deposit and automatic payments continue uninterrupted? Yes. Your payments will continue uninterrupted. However, by May 15, 2018, you will need to provide Salisbury Bank s routing transit number to your employer, Social Security Administration, and any other entities that directly deposit to your account. If you have payments deducted automatically from your account(s), they too, will need to be updated with Salisbury Bank s routing transit number. In a separate mailing we will be sending you convenient forms to provide to the companies who directly deposit to your account(s), or automatically debit your account(s). In addition, our staff will be ready to personally assist you with contacting the Social Security Administration and other entities to make the transition easy and convenient. Will there be any change to my certificate(s) of deposit or loan account(s)? The rates and terms on existing Certificate(s) of Deposit (CDs) will remain the same through your maturity date. You will be notified if your loan account(s) are being acquired by Salisbury Bank, and if there will be any change to the loan terms. 4 Salisbury Bank enriching

7 questions and answers Will the transfer of my account(s) to Salisbury Bank affect incoming wire transfers to my account? Yes. Effective April 16, 2018, you must begin to use Salisbury Bank s routing transit number for all incoming wire transfers directed to your account(s). How will my FDIC insurance be affected if I have accounts at both banks? You do not need to make any changes to your accounts at this time. The FDIC will continue to insure accounts from each bank separately for six months following the date of the purchase, even when combined deposits exceed the $250,000 limit. Certificates of Deposit will continue to be separately insured until the earliest maturity date after the end of the six-month period. Riverside Bank, a Division of Salisbury Bank and Trust Company, is the same institution as Salisbury Bank and Trust Company and is not insured separately by FDIC. When will I receive my first Salisbury Bank account statement? Your first Salisbury Bank deposit account statement will cover the period from April 14, 2018 to April 30, 2018, and will be sent within the first three business days of May. Your loan statement will generate on your current billing day. If your new account is a Statement Savings account, you will receive statements quarterly, unless you receive electronic transactions or receive combined statements, however service charge cycles and interest payment cycles will occur monthly. Will I continue to receive combined statement(s)? All accounts with the same owners will be converted to combined statements. When will I be able to access my account(s) via Salisbury Bank s online banking service? You will be able to access your account(s) using Salisbury Bank s online banking service, called e-banking, beginning Monday, April 16, If you are already enrolled in Orange Bank & Trust Company s online banking service, your login ID will remain the same if it meets our criteria of eight or more characters. If it does not, we will notify you under separate cover and will provide you with your new login ID. Once you log in for the first time you will have the ability to change your login ID if you wish. We will send you complete details about our e-banking service, along with password information in a separate mailing. You will continue to have view only access to your online banking with Orange Bank & Trust Company until Tuesday, May 15, enroll. Prior to April 13, 2018, you may want to download and save your existing Orange Bank & Trust Company statements. Your previous Orange Bank & Trust Company statements will be available electronically until May 15, Will my payees transfer from my Orange Bank & Trust Company online bill pay service to Salisbury Bank s e-pay service? No. Your payee information will not automatically transfer to your Salisbury Bank e-banking account. You will need to accept the terms and conditions and set up your payees the first time you make a payment to each of them. In addition, our staff will be ready to personally assist you with setting up your payees to make the transition easy and convenient. Will I have the ability to download my account activity to Quicken or QuickBooks? Yes. You will need to establish a new connection to Salisbury Bank. Customer Support will be able to assist you after April 16, Prior to April 13, 2018, you may want to download your Orange Bank & Trust Company transactions. You will not be able to access these transactions to download after April 13, Will my transactions be affected in any way once the transfer to Salisbury Bank takes place? Effective Monday, April 16, 2018, transactions will occur in real time. This means that transactions will post to your account as the Bank receives them. Fees associated with insufficient funds will also be debited as they occur. Electronic direct deposits and cash will be available on the day we receive the deposit. More information on real time processing will be available within the Fishkill branch once the transfer takes place. We hope we have answered many of your questions about the purchase of the Fishkill branch of Orange Bank & Trust Company. We are doing everything possible to provide you with a smooth transition to Salisbury Bank. If you have additional questions or concerns, Kathleen Bauer, your Orange Bank & Trust Company Branch Manager, is available at Please call Betsy Summerville, Executive Vice President and Chief Retail Officer, Salisbury Bank at if you have questions about Salisbury Bank or our products and services. You may also visit our website at salisburybank.com to learn more about us. Will I continue to receive my statement(s) electronically? You will need to sign up for Salisbury Bank s e-statement service. On Monday, April 16, 2018, you can log in to e-banking at salisburybank.com and simply click on e-documents and Salisbury Bank enriching

8 convenience services Debit MasterCard If you have an Orange Bank & Trust Company VISA Debit Card, shortly before the date of the transfer you will receive your new Riverside Division Debit MasterCard. Your card should arrive during the week before the transfer with instructions on how to activate. You can begin to use your new card on Monday, April 16, You will no longer be able to use your current Orange Bank & Trust Company VISA Debit Card after 5 p.m. on Friday, April 13, If you DO NOT receive your replacement card by Friday, April 13, 2018, please call our Customer Support Department at If you currently have multiple deposit accounts linked to your debit card, these accounts will automatically be linked after the transition. ATM transactions. You may use your new Debit MasterCard at thousands of ATMs worldwide. Just look for the MasterCard, PLUS or NYCE logos. You can make withdrawals, transfer funds between deposit accounts and check your account balance at most ATMs. Salisbury Bank is not responsible for fees charged by other financial institutions. Purchases. You can use your Debit MasterCard to pay for purchases at supermarkets, gas stations and other retailers, wherever MasterCard is accepted. Your purchase amount will be deducted from your checking account. Cash Back. You can use your Debit MasterCard to get cash back at many retailers who provide this service. Salisbury Bank does not charge for cash back transactions. If you currently do not have a card, and wish to have a Debit MasterCard, beginning Monday, April 16, 2018, please visit any of our 14 offices and speak with a Customer Associate. With our Debit MasterCard you have the ability to view and manage fraud alerts through mobile banking. turn card on and off in between purchases. set location boundaries on card use. restrict purchases by merchant type (grocery, gas station, etc.) or transaction type (ATM, online, in-store, etc.). set spending limits. receive alerts for possible fraudulent transactions. For a fast, secure way to pay online, in apps, or in stores, our Debit MasterCard is also available in the following Mobile Wallets: Apple Pay, Google Pay (formerly known as Android Pay), Masterpass, and Samsung Pay. Instant Issue of our Debit MasterCard is available at most of our branch locations. Bank-by-Phone Beginning Monday, April 16, 2018, you will be able to obtain account information in English or Spanish and conduct your banking by phone. Our free Bank-by-Phone service offers you around-the-clock convenience. Access your accounts 24 hours a day, 7 days a week, using your touch-tone telephone. One simple call lets you: Verify your account balance, the date and amount of your recent deposits and withdrawals, or the most recent checks that have cleared your checking account. Obtain the current interest rate information on your Savings or Money Market accounts. Verify the rate, maturity date, and interest on your Certificate(s) of Deposit. Transfer funds in real time from one Salisbury Bank account to another. Initiate stop payments (fee applies). Make Salisbury Bank loan payments and verify payments and due dates. It s easy to use Bank-by-Phone. All you need is: A touch-tone phone. Your Salisbury Bank account number(s). A four-digit Personal Identification Number (PIN). Bank-by-Phone 24 hours a day 7 days a week Spanish is available The first time you call Bank-by-Phone you will be asked to enter the last four digits of your Social Security Number (SSN) and the system will prompt you through the enrollment process. The system will prompt you to choose a four-digit PIN. For Business accounts, you will be asked to enter the last five digits of the authorized signer's SSN. You will be prompted to choose a fourdigit PIN. It is essential that you protect your PIN and do not reveal it to anyone. Once you have chosen your PIN, you have access to Salisbury Bank s Bank-by-Phone service. e-banking, e-pay, e-statements and Mobile Banking Beginning Monday, April 16, 2018, you will be able to obtain account information and conduct your banking online. If you are currently enrolled in Orange Bank & Trust Company s online banking service your login ID will transfer over to Salisbury Bank. The first time you log in to online banking you will use your existing login ID for the e-banking ID and create a new password. If you do not have at least eight characters in your login ID, a letter will be sent with your new login ID. The service will prompt you to set up your security questions, address, and phone number. Salisbury Bank s e-banking, Mobile Banking and e-pay service offers you around-the-clock convenience. Access your accounts 24 hours a day, 7 days a week, online. At any time of day or night you can: View account balances and history in real time. Transfer funds between your Salisbury Bank deposit accounts. Utilize Unlinked Accounts Transfer Service to immediately transfer or schedule a transfer of funds to others with deposit accounts at Salisbury Bank. Only available with consumer e-banking. Initiate stop payments (fee applies). Communicate with Salisbury Bank Customer Support through secure messaging. Pay your bills and even set up recurring bill payments such as car, mortgage, insurance payments, and more, using e-pay. Access your e-statements and/or images of your cancelled checks. Deactivate/Reactivate your Debit Card, request a temporary increase to your Debit Card limit, and/or request a replacement Debit Card. If you don t have online banking, it s easy to enroll in Salisbury Bank s e-banking services. Simply go to salisburybank.com and click on Enroll Now after April 16, Salisbury Bank enriching

9 convenience services Optional services available: e-bills an electronic version of a bill or statement which contains the same information as a paper bill or statement. You can receive, view, and pay e-bills in e-pay. When your e-bill arrives, it appears in the Payment Center within e-pay. You control the date and amount of your payment. Rush Delivery overnight bill payments or same day payment for certain payees. Payments can be scheduled up until 5 p.m. ET for same day payments and 2 p.m. ET for overnight payments. Fees apply. Popmoney (Person to Person Payments) send money to family, friends, or others who prefer a direct deposit payment. Ask us for more details! Fees apply. Bank to Bank Transfer (External Transfer Service) - Allows you to move money between your Salisbury Bank deposit accounts and your accounts at other U.S. Financial Institutions. - Ability to set up recurring and future dated transfers for extra peace of mind. - Easy way to move money to Salisbury Bank to pay bills through e-pay. - Transfer limits and fees apply. MasterCard SecureCode - Enjoy added security making online purchases with MasterCard SecureCode. TM This service enhances your Debit MasterCard account. You choose a private code, which provides added protection against unauthorized use of your card when you shop online at participating merchants. Salisbury Bank enriching

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11 business accounts business

12 basic business checking $100 minimum deposit to open account No monthly paper statement service charge when enrolled in e-statements 1 No minimum balance 25 per item for every item over Benefits of our Basic Business Checking account: Business Debit MasterCard The card that makes managing your business easier. More convenient than cash; use the card for everyday business expenses. Business e-banking Save time and money by managing your business accounts online. Check account balances, transfer funds between your Salisbury Bank business accounts, set up alerts, and much more. - Export to Accounting Software Export account transactions to your accounting software such as QuickBooks, Quicken, or an Excel spreadsheet. - e-statements Securely access up to 18 months of statements online 24/7. E-Statements and/ or check images can be downloaded to your computer for recordkeeping. Bank-by-Phone Access your business accounts 24/7, using your touch tone phone: business designed to give you value, convenience and useful banking services without keeping a high balance Other convenient services available to streamline your operations and help you manage your business more securely and efficiently. Eligibility requirements and fees may apply. Business e-pay Save time and money when you pay your company s bills online. Pay your bills and set up recurring bill payments such as insurance, utility payments, and more, right from your computer. It s convenient, saves time, and you save money on check printing, postage, and envelopes. Cash Management Services Initiate domestic wire transfers and make ACH payments securely online. ACH is the economical solution for timely and secure pre-authorized payments and collections, direct deposit of payroll, and expense reimbursements. Business e-deposit Make check deposits and process payments from the convenience of your office or mobile device. Using a compact scanner provided by Salisbury Bank or your personal mobile device, you simply scan your checks and the images are saved, transmitted and deposited electronically into your Salisbury Bank account. Positive Pay This is one of the most effective deterrents to check fraud. Salisbury Bank s Positive Pay service compares checks presented for payment against your check issuance file allowing us to identify those items presented which are inconsistent with your check issue file. Night Depository Service It s easy to make deposits at any time, day or night using our convenient night depositories at all of our branch offices. 1 To avoid the $5.00 monthly service charge for paper statements, enroll in our e-banking service and authorize the Bank to deliver your monthly statements electronically. If you do not log in to e-banking for twelve (12) months, you will be automatically un-enrolled from e-banking and e-statements will expire. A $5.00 monthly service charge for paper statements will be charged each month you do not receive your account statement electronically. As long as you are currently enrolled in e-statements when your statement cycles, you will not receive a paper statement fee for that month. Check images available with your monthly statement. 2 An item includes any combination of checks paid, debit card transactions, deposit tickets, deposited checks, and incoming ACH debits and credits. 10 Salisbury Bank business accounts Form CHK-7S 06/17 (J1062)

13 small business checking designed to give you value, convenience and useful banking services business $100 minimum deposit to open account No monthly service charge when you maintain a $2,500 average collected balance 1 25 per item for every item over Benefits of our Small Business Checking account: Business Debit MasterCard The card that makes managing your business easier. More convenient than cash; use the card for everyday business expenses. Business e-banking Save time and money by managing your business accounts online. Check account balances, transfer funds between your Salisbury Bank business accounts, set up alerts, and much more. - Export to Accounting Software Export account transactions to your accounting software such as QuickBooks, Quicken, or an Excel spreadsheet. - e-statements Securely access up to 18 months of statements online 24/7. E-Statements and/ or check images can be downloaded to your computer for recordkeeping. Bank-by-Phone Access your business accounts 24/7, using your touch tone phone: Other convenient services available to streamline your operations and help you manage your business more securely and efficiently. Eligibility requirements and fees may apply. Business e-pay Save time and money when you pay your company s bills online. Pay your bills and set up recurring bill payments such as insurance, utility payments, and more, right from your computer. It s convenient, saves time, and you save money on check printing, postage, and envelopes. Cash Management Services Initiate domestic wire transfers and make ACH payments securely online. ACH is the economical solution for timely and secure pre-authorized payments and collections, direct deposit of payroll, and expense reimbursements. Business e-deposit Make check deposits and process payments from the convenience of your office or mobile device. Using a compact scanner provided by Salisbury Bank or your personal mobile device, you simply scan your checks and the images are saved, transmitted and deposited electronically into your Salisbury Bank account. Positive Pay This is one of the most effective deterrents to check fraud. Salisbury Bank s Positive Pay service compares checks presented for payment against your check issuance file allowing us to identify those items presented which are inconsistent with your check issue file. Night Depository Service It s easy to make deposits at any time, day or night using our convenient night depositories at all of our branch offices. 1 To avoid the $7.50 monthly service charge, maintain an average collected balance of $2,500 or more. 2 An item includes any combination of checks paid, debit card transactions, deposit tickets, deposited checks, and incoming ACH debits and credits. Form CHK-13S 06/17 (J1062) Salisbury Bank business accounts

14 business checking with interest designed to give you value, convenience and the ability to earn interest business $100 minimum deposit to open account Only sole proprietorships and non-profit organizations are eligible Competitive interest rate on checking balances. Ask us for the current rate 1 No monthly service charge when you maintain a $2,500 average collected balance 2 25 per item for every item over Benefits of our Business Checking with Interest account: Business Debit MasterCard The card that makes managing your business easier. More convenient than cash; use the card for everyday business expenses. Business e-banking Save time and money by managing your business accounts online. Check account balances, transfer funds between your Salisbury Bank business accounts, set up alerts, and much more. - Export to Accounting Software Export account transactions to your accounting software such as QuickBooks, Quicken, or an Excel spreadsheet. - e-statements Securely access up to 18 months of statements online 24/7. E-Statements and/or check images can be downloaded to your computer for recordkeeping. Bank-by-Phone Access your business accounts 24/7, using your touch tone phone: Other convenient services available to streamline your operations and help you manage your business more securely and efficiently. Eligibility requirements and fees may apply. Business e-pay Save time and money when you pay your company s bills online. Pay your bills and set up recurring bill payments such as insurance, utility payments, and more, right from your computer. It s convenient, saves time, and you save money on check printing, postage, and envelopes. Cash Management Services Initiate domestic wire transfers and make ACH payments securely online. ACH is the economical solution for timely and secure pre-authorized payments and collections, direct deposit of payroll, and expense reimbursements. Business e-deposit Make check deposits and process payments from the convenience of your office or mobile device. Using a compact scanner provided by Salisbury Bank or your personal mobile device, you simply scan your checks and the images are saved, transmitted and deposited electronically into your Salisbury Bank account. Positive Pay This is one of the most effective deterrents to check fraud. Salisbury Bank s Positive Pay service compares checks presented for payment against your check issuance file allowing us to identify those items presented which are inconsistent with your check issue file. Night Depository Service It s easy to make deposits at any time, day or night using our convenient night depositories at all of our branch offices. 1 Contact your local branch manager, call or visit salisburybank.com for the current rate. 2 To avoid the $7.50 monthly service charge, maintain an average collected balance of $2,500 or more. 3 An item includes any combination of checks paid, debit card transactions, deposit tickets, deposited checks, and incoming ACH debits and credits. Form CHK-9S 06/17 (J1062) 12 Salisbury Bank business accounts

15 commercial checking $100 minimum deposit to open account $10 monthly service charge 15 per item fee 1 Earnings credit to offset or reduce service charges Benefits of our Commercial Checking account: Business Debit MasterCard The card that makes managing your business easier. More convenient than cash; use the card for everyday business expenses. Business e-banking Save time and money by managing your business accounts online. Check account balances, transfer funds between your Salisbury Bank business accounts, set up alerts, and much more. - Export to Accounting Software Export account transactions to your accounting software such as QuickBooks, Quicken, or an Excel spreadsheet. - e-statements Securely access up to 18 months of statements online 24/7. E-Statements and/or check images can be downloaded to your computer for recordkeeping. Bank-by-Phone Access your business accounts 24/7, using your touch tone phone: designed for businesses with large balances, high transaction volumes or cash management needs business Other convenient services available to streamline your operations and help you manage your business more securely and efficiently. Eligibility requirements and fees may apply. Business e-pay Save time and money when you pay your company s bills online. Pay your bills and set up recurring bill payments such as insurance, utility payments, and more, right from your computer. It s convenient, saves time, and you save money on check printing, postage, and envelopes. Cash Management Services Initiate domestic wire transfers and make ACH payments securely online. ACH is the economical solution for timely and secure pre-authorized payments and collections, direct deposit of payroll, and expense reimbursements. Business e-deposit Make check deposits and process payments from the convenience of your office or mobile device. Using a compact scanner provided by Salisbury Bank or your personal mobile device, you simply scan your checks and the images are saved, transmitted and deposited electronically into your Salisbury Bank account. Positive Pay This is one of the most effective deterrents to check fraud. Salisbury Bank s Positive Pay service compares checks presented for payment against your check issuance file allowing us to identify those items presented which are inconsistent with your check issue file. Night Depository Service It s easy to make deposits at any time, day or night using our convenient night depositories at all of our branch offices. 1 An item includes any combination of checks paid, debit card transactions, deposit tickets, deposited checks, and incoming ACH debits and credits. Coin and currency charges may apply depending on volume. Salisbury Bank business accounts Form CHK-14S 06/17 (J1062) 13

16 estate checking simple, convenient checking business No minimum balance Unlimited transactions $100 minimum deposit to open account Benefits of our Estate Checking account: e-banking Save time and money by managing the estate account online. Check account balances, set up alerts, and much more. e-banking Alerts Receive valuable, time-saving updates about your account. Bank-by-Phone Access your estate account 24/7, using your touch tone phone: Quarterly e-statements Securely access up to 18 months of statements online 24/7. E-Statements and/or check images can be downloaded to your computer for recordkeeping. e-pay Save time and money when you pay your estate bills online. Pay your bills and set up recurring bill payments such as insurance, utility payments, and more, right from your computer. It s convenient, saves time, and could save you money on check printing, postage and envelopes. This service is available to you for a $2.00 monthly fee and a $.50 per check or ACH payment fee. Estate Checking companion accounts: Pair your Estate Checking account with our Business Money Market account to earn interest. For large estates that require FDIC Insurance coverage please ask us about ICS, or Insured Cash Sweep service, and CDARS, or Certificate of Deposit Account Registry Service. For more information, call or visit your local branch office. Placement of funds through the ICS or CDARS service is subject to the terms, conditions, and disclosures in the service agreements, including the Deposit Placement Agreement ( DPA ). Limits apply and customer eligibility criteria may apply. In the ICS savings option, program withdrawals are limited to six per month. Although funds are placed at destination banks in amounts that do not exceed the FDIC standard maximum deposit insurance amount ( SMDIA ), a depositor s balances at the relationship institution that places the funds may exceed the SMDIA (e.g., before ICS or CDARS settlement for a deposit or after ICS or CDARS settlement for a withdrawal) or be ineligible for FDIC insurance (if the relationship institution is not a bank). As stated in the DPA, the depositor is responsible for making any necessary arrangements to protect such balances consistent with applicable law. If the depositor is subject to restrictions on placement of its funds, the depositor is responsible for determining whether its use of ICS or CDARS satisfies those restrictions. ICS, Insured Cash Sweep, CDARS, and Certificate of Deposit Account Registry Service are registered service marks of Promontory Interfinancial Network, LLC. 14 Salisbury Bank business accounts Form CHK-12S 08/17 (J1062)

17 tenant lease security account Competitive interest rate Monthly building and tenant summary report Administration fee deductions available for New York properties Interest bearing account that complies with applicable New York Tenant Account Laws, as well as IRS regulations. We handle the administrative work for you: Monthly summary report by building, listing each tenant. Payment of all interest. IRS reporting and issuance of appropriate tax forms. In New York State, the law states that you are entitled to an Administration Fee up to 1% of the tenant lease security deposits. This fee is deducted from the interest earned on the account, and will be deposited each month into your Landlord Account. You may waive the Administration Fee and have all the interest paid to the tenant account. Payment of interest to the tenant: business for real estate owners, managers and agents of multifamily residential, commercial and cooperative properties The tenant s portion of the interest will be held in the account until the tenant moves. You can have us mail the 1099 s directly to your tenant or we can send them to you. If the tenant moves during the year, the funds from the closeout of the tenant account will be deposited into your Landlord Account for your distribution. You can set up separate Tenant Lease Security Accounts for different buildings or different property locations. The account cannot be accessed and money cannot be removed without your authorization. Interest will be accrued daily and posted monthly. If the Tenant Account is closed prior to the end of the month, accrued interest on the security deposit will be paid. For more information, call or visit your local branch office. Salisbury Bank business accounts Form CHK-TEN 1S 06/17 (J1072) 15

18 business business e-banking flexible, secure online access to your business accounts 24/7 View account balances and history in real time Streamline your business operations, increase efficiency and maintain security Save time, money and paper Business e-banking: Transfer funds between your Salisbury Bank accounts or to pay your Salisbury Bank loan. Export account information to your accounting software such as QuickBooks, Quicken, or an Excel spreadsheet. Pay bills online with e-pay. 1 Initiate and view stop payments. 1 Take advantage of our ACH services to pay your vendors, pay your employees with direct deposit of payroll, or debit client accounts to receive authorized payments. 2 Protect against check fraud by using Positive Pay. 2 Upload your issued check files to prevent fraudulent checks from being negotiated. Utilize our wire transfer service to initiate domestic wire transfers online. 2 Securely access up to 12 months of account activity and 18 months of statements and/or check images online 24/7. Create nicknames for each of your accounts. (ie: Payroll Account, Operating Account, etc.) Set up alerts to be notified of account activity such as incoming/outgoing ACH and wire transfers, account balances, check clearings and even personal events. Deposit checks electronically with our Business e-deposit service. 2 Security features of Business e-banking: Authorize multiple users with multiple authority levels. - Set account-to-account transfer limits per user. - Set specific days and times that users can access Business e-banking and block usage when users are away from the office. - Assign various levels of administration rights among your employees ranging from only changing their user password to being able to add or edit other users. - Permit users to initiate wire transfers or ACH transactions. Create various controlled wire and ACH abilities per user/employee. Once enrolled in Business e-banking, use our Mobile Banking App to view your account information, make transfers, initiate ACH batches and/or transmit wire transfers anytime, anywhere. For more information, call or visit your local branch office. 1 Fees apply. 2 You must apply for the service. Fees and restrictions apply. Form E-106S 03/17 (J1020) 16 Salisbury Bank business accounts

19 business e-banking: e-statements track your account history anytime, anywhere business An e-statement is an electronic version of your paper statement. Your e-statement looks just like your paper statement and can be printed or downloaded, and your check images are available to download separately. Securely access up to 18 months of statements. Features alerts when statement is ready. Download statements and/or check images. e-statements are secure. e-statements are environmentally friendly. e-statements are available online for 18 months. Sign up online. Benefits You receive your statements faster. With e-statements, as soon as your statement is ready, Salisbury Bank will let you know by . E-Statements are available in 1-3 business days from statement date. There s no mailing delay or waiting for the post office to deliver your statement. Reduce paper clutter. View and save to your computer. No drawer full of old paper statements or hassle with storing statements. Monthly e-statements, as well as images of your checks, are available right in e-banking. They look just like paper statements, and can be printed or downloaded to your PC. You must be able to open PDF files in order to view e-statements. Avoid fraud due to mail theft. Your information is secure. Salisbury Bank does not you the statement itself. You simply log on to e-banking. Only you know the correct user name and password to log on and see your account information and access your e-statements. Greener. E-Statements cut down on paper use and help protect the environment. Viewing your bank account statement online reduces the use of and impact to our natural resources. Easy to retrieve. You can retrieve and download your statements and/or check images for 18 months. Easy to sign up. Click on the e-documents tab in e-banking and follow the prompts. If you have multiple accounts you can choose which statements you wish to receive electronically. Salisbury Bank business accounts E /17 (J1020) 17

20 business mobile banking for iphone, Android, Kindle, and other web-enabled devices View your account information anytime, anywhere Free Mobile App is available for iphone, Android, and Kindle Access to our Mobile e-deposit feature 1 Securely manage your money 24/7! Log into e-banking using your existing e-banking Login ID and Password or register for the service within Mobile Banking. Add/manage Fingerprint Log In* View balances and transaction history for both deposit and loan accounts. Swipe for a fast balance, plus the last 5 transactions for any account you select, without having to log into the App. Make transfers between accounts and make loan payments. Make bill payments when enrolled in e-pay. Make check deposits on the go. Sign up for Salisbury Bank s Mobile e-deposit service. 1 Send money directly to friends, family members, or others who prefer a direct deposit payment using Popmoney. 2,3,4 View and manage personal Alerts. View and manage Debit Card Fraud Alerts. - turn card on and off in between purchases - set location boundaries on card use - restrict purchases by merchant type (grocery, gas station, etc.) or transaction type (ATM, online, in-store, etc.) - set spending limits - receive alerts for possible fraudulent transactions Set up budgets and savings goals to view your cash flow and track your expenses with the Manage My Money spending tool. Initiate and view stop payments on checks. 4 Find Salisbury Bank ATM and branch locations. Send a secure message to customer support or select option to call. Business Users with appropriate permissions can initiate ACH batches and/or transmit wire transfers. Manage your Debit Card by temporarily deactivating or activating your card at any time. Your device must be web-enabled and your mobile network must allow secure SSL traffic (you may need to contact your mobile provider to determine this). Message and Data charges from your mobile service provider may apply. To download the iphone App, scan here: To download the Android App, scan here: To download the Kindle App, scan here: Once you have downloaded our Salisbury Bank App, you must open the App, login and accept the terms and conditions. This will complete the registration of your mobile device. 1 Eligibility requirements apply. For use with your own mobile device and the Salisbury Bank Business Mobile App. 2 Payee must have a U.S. based address. 3 Payee must have a deposit account at a U.S. Financial Institution. 4 See our current Fee Schedule for applicable fees. * Available for fingerprint scanner enabled devices. E-120S 02/18 (J1020) 18 Salisbury Bank business accounts

21 business loans and commercial real estate mortgages business lending expertise, responsive service If you own or manage a small company that has big plans for growth, you ll need a banking partner that can provide lending expertise and responsive service. We offer a long list of options for any kind of business loan you re looking for, and we can tailor your loan to fit your company s needs. Business Term Loans Expand your business, renovate facilities, purchase equipment, or meet other intermediate term business needs. Commercial Construction Loans Finance commercial building construction or real estate development. Short Term Commercial Loans Sometimes you face seasonal cash flow challenges or other short-term credit demands. This loan offers liquidity when you need it most. Business Demand Loans These liquid collateral-secured loans meet the needs of seasonal and non-seasonal businesses alike. Commercial Letters of Credit A guarantee of performance issued by us for a customer in favor of a third party. Government Guaranteed Loans We offer a variety of loans guaranteed through the Small Business Administration (SBA), the United States Department of Agriculture (USDA), the Farmers Home Administration and the Connecticut Development Authority. Business Lines of Credit A hassle-free way to manage cash flow. Secured or unsecured revolving lines of credit to finance current assets or short term seasonal needs. Commercial Real Estate Mortgages Secure the funds you need to purchase commercial buildings, investment properties and land. Business Overdraft Lines of Credit Overdraft protection for business checking accounts that provides for unexpected, temporary situations. For more information, call or visit your local branch office. Salisbury Bank business accounts

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23 personal accounts personal

24 personal checking account comparisons personal Salisbury Bank offers a variety of checking accounts designed to give you value and convenience, backed by our unique brand of personal service Account Features Personal Checking Checking with Interest Interest Plus Checking Relationship Checking Annual Percentage Yield (Variable subject to change at our discretion at any time) N/A.05% On minimum balance of $.01 or more.05% Base Rate If qualifications met: Balances up to $25, % Balances > $25, % to.30% 1 e-banking e-pay and e-bills Mobile Banking Mobile e-deposit Debit MasterCard FREE ATM transactions or balance Not Available Not Available If qualifications are met 2 inquiries at other banks ATMs 2.05% On minimum balance of $.01 or more Rebate of ATM surcharges from other banks Rebate of ATM/Debit Card International Transaction Fee Not Available Not Available If qualifications are met 2 Not Available Not Available Not Available Not Available Monthly Service Charge $5 Paper Statement Fee $5 Service Charge $5 Paper Statement Fee $15 Service Charge Avoid monthly service charge with: e-statements $1,000 min. daily bal. or $5,000 combined min. daily balances in Sav., Cking, MM (accounts must have the same owners) Service charge credit 3 $1 w/direct Deposit $2 w/e-statement $2 w/4 or more Debit Card Trans. e-statements $15,000 in combined min. daily deposit balances Checking, Savings, Money Market, CDs, and IRAs Minimum opening deposit $25 $25 $25 $25 Special Savings Accounts Savings Plus Savings Plus Savings Plus Relationship Savings Check Printing Cost varies depending on check style chosen Cost varies depending on check style chosen Cost varies depending on check style chosen FREE special Relationship Checks Safe Deposit Discount 5% with auto-pay 5% with auto-pay 5% with auto-pay 25% with auto-pay Identity Fraud Expense Reimbursement Insurance (up to $25,000 per event) FREE Online Financial Management Tool Not Available Not Available Discount on auto, personal, and unsecured home improvement loans with auto-pay from checking.25%.25%.25%.25% 1 If your daily balance is $.01 up to $25,000, the interest rate paid on the entire balance will be 1.49% with an annual percentage yield of 1.50%. An interest rate of.30% will be paid only for that portion of your daily balance that is greater than $25,000, and the annual percentage yield for this tier will range from 1.50% to.30% depending on the balance in your account. The Base Rate of.05% APY will be earned on all balances if qualifications are not met. Rates may change at any time, and may change after the account is opened. Fees may reduce earnings. Available for personal accounts only. Certain restrictions may apply. 2 To earn the Reward Rates and ATM fee refunds, all qualifications must be met in the qualification cycle. The qualification cycle is a period beginning the first business day of each month through last business day of the month. The "statement cycle" ends the last business day of each month. Your 10 debit card purchases must post and clear in the monthly qualification cycle. You must be enrolled in our e-banking service and authorize the Bank to deliver your monthly statements electronically to qualify. If you do not log in to your e-banking account for twelve (12) months, you will be automatically un-enrolled from e-banking, and e-statements will expire. A $5.00 monthly service charge for paper statements will be charged each month you do not receive your account statement electronically. As long as you are currently enrolled when your statement cycles, you will not receive a monthly service charge for that month. You must have at least one direct deposit or one electronic payment post and clear to your account each monthly qualification cycle. ATM Fee Refunds up to $25.00 per cycle when all qualifications are met. ATM Fee Refunds are automatically paid on the last day of your monthly statement cycle. International ATM fees are not refunded. 3 Receive a $1.00 credit for having a direct deposit post during your statement cycle. Maximum credit per statement cycle is $1.00. Receive a $2.00 credit by making four (4) debit card purchases during your statement cycle (transactions must be posted and cleared, not pending). Maximum credit per statement cycle is $2.00. Receive a $2.00 credit for e-statements; you must be enrolled in our e-banking service and authorize the Bank to delivery our monthly statement electronically. As long as you are currently enrolled in e-statements when your statement cycles, you will receive the credit for that month. If you do not log in to e-banking for twelve (12) months, you will be automatically un-enrolled from e-banking and e-statements will expire. 22 Salisbury Bank personal accounts

25 identity fraud expense reimbursement insurance for relationship checking and/or checking with interest customers personal You ve probably heard of identity theft - which occurs when someone steals your personal information - but you may not be aware of the more serious crime of identity fraud. Identity fraud occurs when someone uses that stolen information to commit a crime or fraud in your name. No one is immune to identity fraud. It s the fastest growing white-collar crime in America, with no end in sight. Falling victim to identity fraud not only tarnishes your good name, it can potentially ruin your credit, compromise your financial and medical history, and drain your assets. Once the damage is done, the road back to restoring what was yours can be both time-consuming and expensive. A Special Benefit to Checking with Interest and Relationship Checking Customers As part of Salisbury Bank s commitment to our customers financial security, we are offering Identity Fraud Expense Reimbursement Insurance coverage through Travelers Insurance for our customers who have Checking with Interest and/or Relationship Checking accounts. This insurance coverage is provided at no additional charge. Account holder(s), their spouse, domestic partner and children between the ages of 14 and 25 who reside in the same household are covered under this plan. Travelers Identity Fraud Expense Reimbursement Coverage Reimburse covered expenses up to $25,000 per event as a direct result of any one identity fraud discovered during the policy period with no deductible for named expenses incurred to restore your identity including: Cost to notarize affidavits or other required notification documents when documents require notarization. Certified mail to law enforcement, health care providers, or other credit grantors. Up to $1,000 per week lost wages, 5 week maximum, during absence from employment to communicate with agencies, complete fraud affidavit or similar documents. Loan application fees for re-applying for a loan when the original application is rejected solely because of incorrect credit information. Long distance phone charges, cell calls, and facsimiles related to the event. Services of a consumer fraud specialist to assist in the process of restoring a person s identity. Services consist of: Ordering credit reports (over age 18) Alerting credit reporting agencies Attorney fees with Travelers written consent: - Defense of lawsuits brought by credit grantors or their collection agencies. - Removal of judgments wrongfully entered. - Challenging accuracy or completeness of a credit report. - Contesting a tax liability. - Contesting wrongfully incurred transfer of tangible property. Daycare and Eldercare costs resulting from event. Up to $1,000 per week, 5 week maximum, for reasonable travel and accommodations for defense of lawsuits, and to participate in criminal prosecution of the perpetrators. Reissuance of government issued personal identification documents. Providing credit monitoring Preparing documentation and letters Protection you can t be without No one should be without identity fraud expense reimbursement protection. That s why Salisbury Bank and Travelers make it so easy to get the coverage you need. Identity fraud expense reimbursement services are included with our Checking with Interest and/or Relationship Checking accounts. How to make a claim We know how important it is for you to resolve an issue as quickly as possible. That s why Travelers fast, efficient claim services are available 24 hours a day, 365 days a year by calling and mentioning policy number Identity Fraud Expense Reimbursement Insurance coverage is underwritten by Travelers Casualty and Surety Company of America, Hartford, CT Identity Fraud Expense Reimbursement Insurance coverage does not cover events prior to the effective date of May 1, 2013 or subsequent date you open or convert your account to a Salisbury Bank Checking with Interest or Relationship Checking account. The Bank and Travelers reserve the right to cancel or change the policy at any time. This brief summary does not change any provision of the actual policy. There are exclusions, limitations and conditions that apply to the coverage. If there is any conflict between the policy and this summary, the provisions of the policy will apply. CHK-SR 08/17(J1061) Salisbury Bank personal accounts

26 Personal Account Product Sheets personal savings and money market accounts save with convenient access to funds personal Personal Savings Plus 1 Relationship Savings 1 Premier Personal Statement Savings 1 Money Market 1 Competitive Interest Rate Minimum Opening Deposit Required $25.00 $25.00 $25.00 $2, Minimum Balance to Earn Annual Percentage Yield $0.01 $0.01 $0.01 $0.01 Tiered Rate N/A Monthly Service Charge None $15.00 $15.00 None Avoid Monthly N/A Linked checking Linked Relationship N/A Service Charge, with: account Checking account (with the same owners) (with the same owners) Free e-statement Access to Account at ATMs Withdrawals Allowed by Check N/A N/A N/A Free e-banking Free Bank-by-Phone Personal Statement Savings 1 A flexible way to save with convenient access to funds. Savings Plus 1 Our premium rate savings account that is linked to your checking account. Relationship Savings 1 Our premium rate savings account that is linked to your Relationship Checking account. Premier Personal Money Market 1 Earn higher rates for higher balances with easy access to your funds. For more information call or visit your local branch office. 1 During any statement cycle, you may not make more than six (6) withdrawals or transfers to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party. You may make unlimited ATM or over-the-counter withdrawals. Transactions that exceed the above limitations will be charged a $20.00 excess withdrawal fee per item. We reserve the right to close your account if you exceed the transaction limitations. 24 Salisbury Bank personal accounts Form SAV/MM-1S 08/16 (J1061)

27 health savings accounts (HSAs) For more information, call or visit your local branch office. personal A Health Savings Account (HSA) is a special tax-advantaged account designed to cover current and future medical expenses for individuals and families covered by a HSAqualified High Deductible Health Plan (HDHP). Distributions from an HSA used for qualified medical expenses are completely tax-free. Unspent dollars may accumulate year after year. Salisbury Bank s Health Savings Account Features Current Annual Percentage Yield (APY) Determination of Interest Rate Variable and subject to change Interest Compounding Frequency Daily Interest Crediting Frequency Monthly Monthly Maintenance Fee None Per Check Fee None Debit MasterCard Free e-banking and e-pay Free e-statements Free Personalized Checks 100 Checks and Deposit Slips - $15.00 Health Savings Accounts are available to individuals covered by a HSA-qualified High Deductible Health Plan (HDHP). Fees may reduce earnings on the account. High Deductible Health Plan (HDHP) Limits (2018) Visit our website salisburybank.com or call your local branch Tax Year Type of Coverage Minimum Deductible Maximum Out-of-Pocket Expense 2018 Self-Only $ 1,350 $ 6,650 Family $ 2,700 $ 13,300 In order to qualify for a Health Savings Account your HDHP must be within the above limits. You cannot: have other health coverage except what is permitted (Workers compensation, specific illness insurance, dental, disability, or vision care insurance). be enrolled in Medicare. be claimed as a dependent on someone else s tax return. Health Savings Account Annual Contribution Limits Tax Year HDHP Coverage Standard Contribution Limit Catch-Up Contribution Amount (ages 55 and over) 2018 Self-Only $3,450 $4,450 $1,000 Family $6,900 $7,900 Total Contribution Limit (ages 55 and over) Contribution deadline is April 17th for the prior tax year. When making a prior year contribution, please notify us. This information is provided for informational purposes only and does not constitute tax, insurance or legal advice. Always refer to your tax, insurance or financial advisor for guidance for your particular situation. Opinions expressed herein are subject to change without notice. Information has been obtained from sources believed to be reliable, but its accuracy and interpretation are not guaranteed. Salisbury Bank personal accounts Form HSA-1S 06/17 (J994) 25

28 certificates of deposit and retirement accounts saving for the future personal For more information, call or visit your local branch office. Certificates of Deposit If you want to earn a competitive interest rate and don t need immediate access to your funds, consider a Certificate of Deposit (CD) from Salisbury Bank. Backed by the assurance of FDIC protection, our CDs are insured up to the allowable limits. Benefits Include: A safe, convenient way to invest. Flexible terms from one month to five years. Monthly interest can be added to your CD or transferred to another account. Coverdell Education Savings Accounts The smart way for a parent or grandparent to save for a child s education expenses and save on taxes. Benefits Include: A tax-advantaged investment tool for children s qualified education expenses. Earnings on contributions grow tax-free. Retirement Accounts Today, more Americans are taking responsibility for their retirement future. A great place to start is with an Individual Retirement Account (IRA) from Salisbury Bank. Traditional IRA The Traditional IRA allows you to put away tax deferred funds for retirement. You may begin to withdraw from your Traditional IRA at the age of 59 ½ without penalty. Mandatory distributions are required upon the attainment of age 70 ½. Other Advantages Include: No income restrictions for contributions as long as you have earned income. No minimum contribution requirement in any year. Certain contributions may be tax-deductible. Independence; you can open and fund your IRA without any employer participation. Catch-up contributions allowed for those over the age of 50. Roth IRA The Roth IRA gives you the ability to invest your after-tax dollars today, let the investment grow taxdeferred, and take qualifying withdrawals tax-free. Other Advantages Include: Contributions are allowed even if you are covered by a company pension plan. No age restrictions on making contributions. Take qualified withdrawals at any time penaltyfree and tax-free as long as the Roth IRA has been established for at least five years. 26 Salisbury Bank personal accounts Form CD-1R 03/15 (J1067)

29 personal e-banking flexible, secure online access to your accounts 24/7 personal View account balance and history in real time Save time, money and paper Bank from the most convenient locations: your home, your office, even while on vacation with Personal e-banking and e-pay. Benefits of Personal e-banking: Transfer funds between your Salisbury Bank accounts or pay your Salisbury Bank loan. Utilize our unlinked accounts transfer service to immediately transfer or schedule a transfer of funds to other individuals with accounts at Salisbury Bank. Set up and manage e-banking alerts to be notified of account activity such as account balances, transactions posted, checks clearing, personal events, reminders, and more. Initiate and view stop payments on checks 1. Securely access up to 12 months of account activity, check images and 18 months of e-statements online, 24/7. Request duplicate statements 1, print, and export your account summary. Deactivate/Reactivate your Debit Card, request a temporary increase to your Debit Card limit, and/ or request a replacement Debit Card. Request travel notifications. In order for the Bank to add a travel notification on your Debit Card, your card must have been used within the last 30 days. Add and manage authorized users and set up time restrictions. Contact Customer Support directly from your e-banking. Set up budgets and savings goals to view your cash flow and track your expenses with the Manage My Money spending tool. Create nicknames for each of your accounts. Optional services available: e-bills an electronic version of a bill or statement which contains the same information as a paper bill or statement. You can receive, view, and pay e-bills in e-pay. When your e-bill arrives, it appears in the Payment Center within e-pay. You control the date and amount of your payment. Rush Delivery overnight bill payments or same day payment for certain payees. Payments can be scheduled up until 5:00 p.m. ET for same day payments and 2:00 p.m. ET for overnight payments. Fees apply. 1 Popmoney send money to family, friends, or others who prefer a direct deposit payment. Ask us for more details. Fees apply. 1 Bank to Bank Transfer* (External Transfer Service) - Allows you to move money between your Salisbury Bank accounts and your accounts at other U.S. Financial Institutions. - Ability to set up recurring and future dated transfers for extra peace of mind. - Easy way to move money to Salisbury Bank to pay bills through e-pay. - Transfer limits and fees apply. 1 1 See our current fee schedule for applicable fees. * Bank to Bank Transfers are subject to the following dollar limits: Inbound Transfers, not to exceed a total of $5,000 per Business Day, Outbound Transfers, not to exceed a total of $5,000 per Business Day. Fees apply to Outbound Transfers made through the Bank to Bank Transfer Service. There is no fee for Inbound Transfers. We may revise the fees for Bank to Bank Transfer Services at our discretion at any time. Form E-118S 06/17 (J1020) Salisbury Bank personal accounts

30 personal mobile banking for iphone, Android, Kindle, and other web-enabled devices View your account information anytime, anywhere Free Mobile App is available for iphone, Android, and Kindle Access to our Mobile e-deposit feature 1 Securely manage your money 24/7! Log into e-banking using your existing e-banking Login ID and Password or register for the service within Mobile Banking. Add/manage Fingerprint Log In* View balances and transaction history for both deposit and loan accounts. Swipe for a fast balance, plus the last 5 transactions for any account you select, without having to log into the App. Make transfers between accounts and make loan payments. Utilize unlinked accounts transfer service to immediately transfer or schedule a transfer of funds to other individuals with accounts at Salisbury Bank. Make bill payments when enrolled in e-pay. Make check deposits on the go. Sign up for Salisbury Bank s Mobile e-deposit service. 1 Send money directly to friends, family members, or others who prefer a direct deposit payment using Popmoney. 2,3,4 View and manage personal Alerts. View and manage Debit Card Fraud Alerts. - turn card on and off in between purchases - set location boundaries on card use - restrict purchases by merchant type (grocery, gas station, etc.) or transaction type (ATM, online, in-store, etc.) - set spending limits - receive alerts for possible fraudulent transactions Set up budgets and savings goals to view your cash flow and track your expenses with the Manage My Money spending tool. Initiate and view stop payments on checks. 4 Find Salisbury Bank ATM and branch locations. Send a secure message to customer support or select option to call. Manage your Debit Card by temporarily deactivating or activating your card at any time. Your device must be web-enabled and your mobile network must allow secure SSL traffic (you may need to contact your mobile provider to determine this). Message and Data charges from your mobile service provider may apply. To download the iphone App, scan here: To download the Android App, scan here: To download the Kindle App, scan here: Once you have downloaded our Salisbury Bank App, you must open the App, login and accept the terms and conditions. This will complete the registration of your mobile device. 1 Eligibility requirements apply. Must be a Salisbury Bank customer 18 years of age or older, with a Salisbury Bank account (Checking, Savings or Money Market), e-banking, a mobile device and the Salisbury Bank Mobile App. 2 Payee must have a U.S. based address. 3 Payee must have a deposit account at a U.S. Financial Institution. 4 See our current Fee Schedule for applicable fees. * Available for fingerprint scanner enabled devices. 28 Salisbury Bank personal accounts E-120S 02/18 (J1020)

31 personal e-banking: e-statements track your account history anytime, anywhere personal An e-statement is an electronic version of your paper statement.your e-statement looks just like like your your paper paper statement statement. and can It can be be printed or or downloaded, and and your includes check all images your check are available images. to Securely download access separately. up to Securely 18 months access of statements. up to 18 months of statements. Features alerts when statement is ready. Download statements and/or check images. e-statements are secure. e-statements are environmentally friendly. e-statements are available online for 18 months. Sign up online. Benefits You receive your statements faster. With e-statements, as soon as your statement is ready, Salisbury Bank will let you know by . E-Statements are available in 1-3 business days from statement date. There s no mailing delay or waiting for the post office to deliver your statement. Reduce paper clutter. View and save to your computer. No drawer full of old paper statements or hassle with storing statements. Monthly e-statements, as well as images of your checks, are available right in e-banking. They look just like paper statements, and can be printed or downloaded to your PC. You must be able to open PDF files in order to view e-statements. Avoid fraud due to mail theft. Your information is secure. Salisbury Bank does not you the statement itself. You simply log on to e-banking. Only you know the correct user name and password to log on and see your account information and access your e-statements. Greener. E-Statements cut down on paper use and help protect the environment. Viewing your bank account statement online reduces the use of and impact to our natural resources. Easy to retrieve. You can retrieve and download your statements and/or check images for 18 months. Easy to sign up. Click on the e-documents tab in e-banking and follow the prompts. If you have multiple accounts you can choose which statements you wish to receive electronically. Salisbury Bank personal accounts Form E /17 (J1020) 29

32 mortgages and consumer loans solutions that fit your needs personal An Are e-statement you ready to is purchase an electronic a new version home, of make your home paper improvements statement.your or e-statement buy a new or looks used just car? like We your can help paper with statement. mortgages It can and be loans printed that fit or your downloaded finances and includes your dreams. all your check images. Securely Whatever access your goals, up to we 18 months have a loan of statements. solution for you. Mortgages No matter if you re a first time home buyer or a seasoned homeowner, with the assistance of an experienced mortgage advisor we can guide you through the process of choosing and getting the right loan to meet your specific needs. Home Equity Loans and Lines of Credit Put your home s equity to work for you. Fixed Rate Mortgages The traditional fixed-rate mortgage has an interest rate and principal payment that never change. Salisbury Bank can offer a variety of terms. Hybrid ARM These increasingly popular Adjustable Rate Mortgages (ARMs) can offer the best of both worlds: lower interest rates and a fixed principal and interest payment for a longer period of time than most adjustable rate loans. Ask us about our First Time Homebuyer Program. Jumbo Mortgages also available! Construction Loans Whether you are building your dream home or improving your current home we can help. You have the option of financing the land or existing home purchase as well as the improvements you intend to make. Our construction loans are easy and cost effective with one closing. There is no need to refinance once your project is completed, your construction loan rolls automatically into your end loan. Home Improvement Loans Need a new furnace, updated plumbing, or new carpeting? We can help! Overdraft Line of Credit Mistakes happen. Protect yourself from embarrassing overdrafts. Auto Loans If you are purchasing a new or used car, we can help! Personal Loans Our unsecured personal loan offers an easy way to obtain cash for personal needs. Savings and Stock Secured Loans Our Savings and Stock Secured Loans let you borrow against your certificates of deposit, savings accounts, and stocks or bonds. For more information call or visit salisburybank.com. 30 Salisbury Bank personal accounts NMLS ID# MTG /17/(J997)

33 wealth advisory services advisory

34 Wealth services Advisory trust, investment management, private banking. Salisbury Trust Wealth Advisory Services is the wealth and estate management division of Salisbury Bank and Trust Company. Investment Management Salisbury Trust Wealth Advisory Services combines private banking with professional investment management for building and preserving wealth. Commitment to Personalized Service Our goal is to create a personal investment plan with the most important aspect in mind: you. We take time to get to know you and your circumstances to create a complete financial picture. And, because our services are not commission-based, we have no agenda to make trades, only to make your wealth grow. Qualified Investment Professionals To help you get the most expert advice available, we have partnered with leading investment management firms. This gives you access to the skill, experience, and research capabilities that have made our partners leaders in the field. Well-Established and Objective Investment Philosophy We offer a well-established and objective investment philosophy. This philosophy follows a disciplined four-step process that helps define your individual objectives, determine a portfolio strategy, select appropriate investment managers, and review performance measurement. Trust and Estate Services With professional expertise in personal trusts, estate settlement, retirement plans, and more, you can rely on Salisbury Trust to guide you through the financial challenges in your life. Salisbury Trust offers a variety of accounts and services that work to keep your assets safe and sound. Revocable Living Trust Offers current and future management for your assets. You determine the scope of Salisbury Trust s responsibilities in the event of your incapacity. With a revocable living trust you can alter or terminate the agreement during your lifetime. Irrevocable Trust Under Will or Under Agreement Trust administration and investment management to carry out your wishes or those of your family. Trusteed IRA IRA Trust to provide retirement account investment management coordinated with your overall estate plan. Charitable Trust Trust administration and investment management to carry out your charitable intentions. Agent for Trustee Professional trust administration guidance with investment management for individuals serving as trustee. Estate Settlement Choosing the right executor is a critical choice in making a Will. Salisbury Trust provides expertise in all phases of estate administration. Retirement Plan Services Investment management and advisory corporate pensions, profit-sharing, and 401K plans. Retirement plans for self-employed individuals and their employees. Traditional, Roth, and SEP IRA accounts, and 401K Rollovers. Wealth Management Services Investment goals tied to wealth management. Capital preservation and risk management. Concentrated holding management. Consolidated family reporting. Performance reporting. Partnership accounting. Financial Advisory Services Goal-based planning. Income, cash flow, and retirement planning. Analysis of existing investments. A Division of Salisbury Bank and Trust Company For more information call Connecticut Massachusetts New York salisburybank.com Securities and investment products offered through Salisbury Trust Wealth Advisory Services, a division of Salisbury Bank and Trust Company, are not insured by the FDIC or any other government agency of the United States and are not deposits or obligations of, nor guaranteed or insured by, any bank or bank affiliate. These products are subject to investment risk, including the possible loss of value. Salisbury Bank and Trust Company Form WAS-1 03/17 (J1008) 32 Salisbury Bank wealth advisory

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