COMPANY PROFILE ENTER THE WORLD OF CONVENIENT DRIVING EXPERIENCES

Transcription

1 COMPANY PROFILE ENTER THE WORLD OF CONVENIENT DRIVING EXPERIENCES

2 CONTENTS The Group The Company Mission and Vision Objectives Why Us? Product and Services Sister Companies Awards Mile Stone Locations Fast Rent A Car Always at your service! 02 03

3 The Group Group of Companies L I N E B U S R E N T A L L L C Emirates National Group (ENG) owns and operates companies that deal with all means of private and public transport, along with their ancillary services. Car Rental & Leasing Company Bus Rental & Leasing Company Premier Limo Service Emirates National Group (ENG) is a market leader in automotive services. From managing the tremendously successful Fast Rent a Car, Emirates National Group has evolved to preside over a plethora of companies ranging from car hire, limo, and public transport services to auto recovery and maintenance facilities, excelling in each of these fields. Dedicated Workshop Facilities In Sharjah, Abu Dhabi & Al Ain to Cater Group Company Fleet Franchise for operation of taxi in Sharjah Franchise For Operation Of Taxi In Abu Dhabi and Al Ain The company has grown from strength to strength, adopting a highly ambitious, quality-driven, goal-orientated business methodology that evolves with each market s needs and requirements. Main Operators of Public Bus Transportation in Abu Dhabi & Al Ain Wholesale Insurance & Reinsurance Brokerage Used Car Sales Division With Branches In Abu Dhabi & Dubai 04 05

4 The Company OUR VALUES Transparency & Integrity Customer Service Quality Creativity & Innovation Value adding 06 Established in 1990, Abu Dhabi-based vehicle rental company, Fast Rent A Car is also ISO 9001:2008 certified. A member of the Emirates National Group (ENG), Fast Rent A Car has earned a reputation for world class performance with its award-winning customer service, which has been honored in consecutive years at the prestigious Sheikh Khalifa Excellence Awards (SKEA). A reputation, built on a dedication to provide the highest standards of customer service. This commitment has also led to receiving the MENA Platinum and Gold award for Best Car Rental Local Brand for three consecutive years. Fast Rent A Car offers a highly comprehensive line up of vehicles, customers can be confident of finding a tailor - made solutions to meet their need and budget. Fast Rent A Car offers a wide range of cars available in more than 20+ categories for daily - weekly - monthly and yearly rentals; starting from standard cars, sedans, hatch-back, SUVs, 4x4, Luxury cars, Luxury buses and commercial vehicles. Booking can be made at any of the 20+ branches, or through the website or just by dialling Toll Free 800-Fast (3278). OUR MISSION To be competitive with high quality services, exceeding customer expectations by providing customized transport solutions. FRC will adopt the best technology solutions serving the needs of customers, catering for economy, luxury and commercial needs, while maintaining satisfaction across the value chain from customers to our people and throughout stakeholders. OUR VISION To be the most preferred transport solution provider in the regions we operate. OUR OBJECTIVES We are customer centric organization and consider this essential for our success. We listen to our customers; provide them superior service exceeding their expectation. Thus earning their trust, respect and confidence. We are a cohesive team. We believe in collaboration, pro-activeness, professionalism, investing in our people, technology, quality, continuous learning and improvement. We believe in Innovation. We empower our people to be creative, listen to them and reward innovation and creativity. We are guided by Ethical principles. We are committed to being open, honest, reliable and respectful in our dealings with our people and stakeholders. We value our Stakeholders. We have transparent interactivity with the stakeholders, ensuring mutual success and fulfilment of our mission. We honour our commitment to Society. We recognize the responsibility and opportunity to contribute to society and make a meaningful difference. We communicate world-class brand image. We ensure effective corporate visibility. We have the trust of the Shareholders. We are committed to delivering healthy return on investment and wealth generation. 07

5 WHY US? PRODUCT AND SERVICES Accesibility Variety Solutions 20+ Branches Across UAE 24/7 Service State of The Art Online Booking Facility Wide Range Of Vehicles Ranging From Economy to Luxury Most Competitive Rates Suitable For Business and Family Daily, Weekly, Monthly to Long Term Leasing Chauffeur Pick Up And Drop Off 24 Hour Emergency Roadside Assistance DAILY / WEEKLY RENTALS SHORT & LONG TERM LEASE FROM 1 MONTH to 3 YEARS ONLINE RESERVATIONS PROJECT MANAGEMENT 24/7 SERVICE CHAUFFEUR SERVICES BUS RENTAL COMMERCIAL FLEET DELIVERY AND COLLECTION SCHOOL BUSES At Fast Rent A Car we have dedicated our time to your driving wants and needs. Whatever the occasion, be assured that there is a range of carefully tailored services for you to choose from. 08 Latest model cars 09

6 L I N E B U S R E N T A L L L C Fast Line Bus Rental provides you with the most reliable customised solutions when it comes to group transportation. This service combines experienced drivers with Fast Line Bus Rental s modern fleet of buses to ensure a safe and hassle-free trip. Tailored to your exact requirements Professional drivers 7 Seater Van 26 Seater Luxury Bus Buses (for 15, 30, 34 or 45 passengers) Luxury coaches (45 passengers) Special corporate rates Business class luxury bus (30 Passengers) Fast Limousine, pride ourselves on providing safe, secure, reliable chauffeur-driven transportation services between Airports, Hotels and Resorts from Dubai to a wide range of destinations within UAE. We cater to tourists (individuals & groups) and to the corporate sector by handling transportation for major conventions and conferences in UAE. Our luxurious fleet of Sedan and Mini Vans, are driven by our experienced team of Our chauffeurs who are qualified, well familiar and trained on Echo Driving Program and Customer assist Program to ensure the highest level of satisfaction to the passengers. All our vehicles are latest models, licensed by Dubai Transport & Abu dhabi Transport Authority, fully insured including passengers Fast Limo was incorporated in Jan 2003 providing the ultimate in chauffeured limousine/hire car service to the senior executives, management, corporate customers and other individuals. We Offer: 24 hrs services available on daily, weekly, or monthly booking. All our vehicles are latest models and licensed by Trans Ad and RTA with verified rates. All vehicles are fully insured including passengers

7 Fast Service Center is a well equipped state of Art Workshop Located in Sharjah, Dubai, Abu Dhabi and Al Ain. The workshop caters to all kind of vehicles, from simple maintenance to extensive mechanical repairs. It has a well equipped technicians who handle all types of repairs and services. Fast service Centre has started its operation in It has fully fledged workshop capable of undertaking any kind of mechanical and body shop repairs with quality and efficiency. It has equipped with all kind of modern equipments required for carrying out any kind of work shop operations with quality & efficiency. Also, it has a well competent technical team with enormous experience and capable of technical diagnosis with cost effective & quality repairs using genuine spare parts. Each work shop has a capacity of delivering 75 to 80 mechanical vehicles per day and each body shop 15 to 20 vehicles per day. Fast Service Centre is already catering service to its 7500 vehicles in UAE and is capable of rendering professional service with quality. Emirates Taxi Sharjah Registered as an official operator in 2004, Emirates Can is now one of the leading taxi service providers in Sharjah. Catering to residents, tourists and business professionals. Operating with a fleet of 1,200 taxies (1, vehicle for handicapped). The cars are operated by multinational mix of drivers, trained for utmost customer satisfaction and setting new standards of hospitality and safety. All cars are fixed with digital fare meters ( & dispatch system ). In 2005 we have been awarded the contract to cover the passengers traffic at Sharjah international Airport. Workshop facilities in Sharjah where our entire fleet goes through routine maintenance and accidents repair. The average utilization of the fleet has been sustained above 99%. From the company was given and awarded as the first place of 4 franchised taxi competitors by Sharjah Transport for each of its 4 categories at annual meeting. Overall, Emirates Cab top in Customer Satisfaction, Service, Quality, Financial & Administrative processes and Overall performance. It led the way among all of Sharjah s Taxi operators. Emirates Taxi Abu Dhabi Commenced its operation in November 2007 with a sanctioned fleet size of 1246 taxies. Operating with a fleet over 1246 taxies (1, vehicle for handicapped). The taxies are operated by professional multilingual drivers. They undergo rigorous training and testing before being deployed. The drivers share the management mission of commitment to quality standards set by Trans Ad. All cars are fixed with digital meters approved by Trans Ad. We have been awarded the contract to cover the whole of Abu Dhabi including Al Ain and western region. Our workshops facilities are located in Mussafah where our fleet goes through routine maintenance and accident repairs. We have professionals who have vast experience and dedication to this project, are currently leading the whole team towards the common goal of best service and effective utilization of our fleet

8 City Transport is the public bus transportation Company of the Emirates National Group. In July 2008 we were given the responsibility by the Abu Dhabi Government of being the sole operator of the Department of Transport s bus network in Abu Dhabi and Al Ain. Professional management, skilled drivers, a relentless focus on passenger satisfaction and all of the experience gained from over six years of everyday operation have combined to make City Transport the high quality operator of urban, suburban and intercity bus networks that it is today. Each and every day our services carry thousands of passengers efficiently and reliably to where they need to be and back again, the success and quality of which is demonstrated by continuously growing ridership numbers. The company started operations in January 2006 as a subsidiary of Colemont Global Group and is back by Colemont Corporation, the parent company of one of the largest wholesale specialty insurance broker in the United States. Full service retail and wholesale. Insurance and reinsurance brokerage operation providing innovative risk management and risk transfer solutions to a diverse group of commercial clients. The brokerage team have the expertise to handle and advise on any property. Casualty, financial, professional, marine, aviation and treaty reinsurance placements. The Dubai and Abu Dhabi offices are part of a very rapidly expanding international network. For more details: Throughout our operation we give the highest commitment to Quality, Environment and Health & Safety which is demonstrated by the certification of our operations to international standards ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007. As a major Emirati private operator of public transportation inside the UAE, City Transport has developed world class expertise and deploys industry leading technology working with Transport Authorities to reduce costs, improve service quality, and increase ridership

9 2013 Middle East & North Africa Travel Awards (MENA) Platinum Best Car Rental - Local Brand 2012 Middle East & North Africa Travel Awards (MENA) Platinum Best Car Rental - Local Brand Appreciation Customer Service 2010 International Quality Summit Award, New York Business Initiative Directions (BID) mile stone During the autumn of 1990, with the establishment of Fast Rent A Car, a giant leap was taken towards realising the vision of UAE s leaders to encourage entrepreneurship in the country. Fast Rent A Car started it s journey with a modest fleet of 30 cars based in Abu Dhabi. We later expanded our operations into Dubai, Al-Ain, Fujairah & Ras Al Khaimah. List of Awards 2014 Middle East & North Africa Travel Awards (MENA) Gold Best Car Rental - Local Brand 2014 Department of Tourism & Commerce Marketing (Government of Dubai) Silver - Best Delivery Time 2013 Silver Services 2012 Emirates National Group (holding company of Fast Rent A Car) was awarded by OMAC The New Era Award for Technology Innovation and Quality Appreciation Customer Service 2011 International Arch of Europe, Frankfurt Business Initiative Directions (BID) th International Business Awards Distinguished Honoree Medal 2011 Arabia 500 Awards Recognition Company to Watch Silver Customer Service 2007 Middle East & North Africa Travel Awards (MENA) Silver Best Car Rental Local Brand Appreciation Customer Service 2005 Middle East & North Africa Travel Awards (MENA) Recognition Best Car Rental Local Brand Appreciation Customer Service The brand name Fast was chosen because it conveyed the philosophy of the brand - to provide customers with a quick and hassle-free service experience, without tidal waves of paperwork, mountains of confusing jargon & protocol and without hidden payment traps just a convenient and reliable car renting experience. The last quarter of a century has seen Fast Rent A Car grow exponentially to become a major car rental company in the UAE. Today we own a group fleet of more than 10,000 vehicles in 35 categories including Sedans, SUVs, 4X4, Luxury cars, Luxury buses and commercial vehicles. With offerings to satisfy all customer and corporate client needs, we are continuously expanding. Our 19 branches cover all 7 emirates in the UAE and more branches are being planned. All through this exciting journey of growth and expansion, we have ensured that our stakeholders receive excellent returns on their investment. Fast Rent A Car values its employees just as much as its customers. We believe our employees are our brand ambassadors and we are committed to invest in their development. Afterall, it is to their credit that Fast Rent A Car has become a huge success story

10 Abu Dhabi Corniche Road Salam Street Mussafah Airport Road Dubai Sheikh Zayed Road Al Qouz - Near Noor Bank Metro Station Sheikh Zayed Road City Tower 1 - opp Emirates Towers Al Garhoud Sharjah Al Wahda Street Sharjah International Airport Al Ain Zayed Bin Sultan Street Fujairah Hamad Bin Abdullah Road Ras Al Khaimah Al Jazah Street - opp RAK Chamber of Commerce Ajman Sharjah 19 Ras Al Khaimah Fujairah Abu Dhabi Mall WTC Mall Ruwais Mall Dubai International Airport Terminal 1 Arrival Dubai International Airport Terminal 1 Departure Jebel Ali Freezone Dubai Al Ain Dubai Internet City Abu Dhabi 19

11 Abu Dhabi Dubai Sharjah Al Ain Ras Al Khaimah Fujairah Our product is not cars but Customer Satisfaction delivered by People Call Toll Free 800-FAST (3278) Daily - Weekly - Monthly - Yearly - It s fastuae.com assist@fastuae.com