Student Accommodation Survey

Transcription

1 Student Accommodation Survey Stanley Smith House Introduction: This report is based on the responses collected from the November 2017 Student Accommodation Survey. In analysing the results, the not applicable responses were removed to provide an accurate breakdown of responses. To ensure easy analysis of information in the bar and pie charts, the very satisfied and satisfied responses have been combined to represent overall satisfaction. Likewise, the dissatisfied and strongly dissatisfied responses have been combined to represent overall dissatisfaction. The individual breakdown of responses has been preserved in the separate survey reports. Average results have been calculated for each category and are presented alongside the individual responses to the category questions for ease of reference. Where applicable all averages are worked out by averaging all survey responses and not by averaging the hall or survey section percentages. The survey results showed a notable difference in International student satisfaction compared to Home/EU student satisfaction, therefore the overall satisfaction and catering satisfaction categories are broken down further and also presented by Home/EU and International satisfaction. Total Respondents: 1522 Demographic Breakdown: Male: 513 (33%) Female: 898 (67%) Average Age: 19.9 Undergraduate: 1264 (83%) Postgraduate: 258 (17%) Home/EU: 957 (63%) International: 565 (37%) Self-Catered: 615 (40%) Catered: 907 (60%) Year of Study: 1st: 893 (59%) 2nd: 216 (14%) 3rd: 166 (11%) 4th: 113 (7%) Postgraduate: 134 (9%)

2 Number of students per residence who completed the survey RESIDENCE No. Completed Survey Percentage Per Residence Agnes Blackadder Hall % Albany Park 134 9% Angus House 7 0% David Russell Apartments % Deanscourt 46 3% Fife Park % Gannochy House 46 3% John Burnet Hall 64 4% McIntosh Hall 96 6% St Regulus Hall 79 5% St Salvator's Hall 91 6% Stanley Smith House 3 0% University Hall 138 9% TOTALS % Stanley Smith - year on year overall survey service satisfaction 2

3 How satisfied are you with our service overall? EU/Home student overall satisfaction: International student overall satisfaction: 3

4 Survey results Overall Satisfaction Question How satisfied are you with our services overall? Very Satisfied 2 67% 31% Satisfied 1 33% 62% 0 0% 6% 3 Disability If you declared a disability on your accommodation application form, how satisfied were you that your needs were met? Very Satisfied 0 0% 46% Satisfied 0 0% 37% 0 0% 11% 0 0% 6% 0 Portering Service The quality of our portering service: The friendliness and approachability of the staff: Very Satisfied 1 50% 50% Very Satisfied 1 50% 54% Satisfied 1 50% 47% Satisfied 1 50% 42% 0 0% 3% 0 0% 3% 0 0% 0% 2 2 4

5 Residential Services Management Team The quality of the service provided by Residential The overall responses to questions and queries you ask Services Management Team: them: Very Satisfied 1 33% 39% Very Satisfied 1 33% 39% Satisfied 2 67% 54% Satisfied 2 67% 53% 0 0% 5% 0 0% 5% The availability of these staff: The friendliness and approachability of the staff: Very Satisfied 1 33% 33% Very Satisfied 1 33% 46% Satisfied 1 33% 59% Satisfied 2 67% 49% 1 33% 7% 0 0% 4% Student Accommodation Services The quality of the services provided by Student The overall responses to questions and queries you ask Accommodation Services: them: Very Satisfied 1 33% 34% Very Satisfied 1 33% 35% Satisfied 2 67% 61% Satisfied 2 67% 59% 0 0% 4% 0 0% 5% The application process: The friendliness and approachability of the staff: Very Satisfied 1 33% 32% Very Satisfied 1 33% 44% Satisfied 2 67% 57% Satisfied 2 67% 53% 0 0% 10% 5

6 The response time for questions and queries: Very Satisfied 1 33% 33% Satisfied 2 67% 58% 0 0% 7% 3 Student Committee The accessibility of the Committee: The events they organise: Very Satisfied 0 0% 36% Very Satisfied 0 0% 36% Satisfied 1 100% 54% Satisfied 1 100% 51% 0 0% 8% 0 0% 10% 1 1 The interaction with the Committee: How your subscription is spent by the Committee: Very Satisfied 0 0% 35% Very Satisfied 0 0% 31% Satisfied 1 100% 51% Satisfied 1 100% 51% 0 0% 12% 0 0% 14% % 4% Facilities Study bedrooms: Common rooms (e.g. libraries in residences, study areas or computer rooms): Very Satisfied 2 67% 42% Very Satisfied 0 0% 33% Satisfied 1 33% 50% Satisfied 2 100% 55% 0 0% 7% 0 0% 10% 3 2 Bathrooms/shower rooms: Kitchens or pantries: Very Satisfied 1 33% 26% Very Satisfied 0 0% 24% Satisfied 2 67% 51% Satisfied 3 100% 53% 0 0% 18% 0 0% 17% 0 0% 5% 0 0% 6% 6

7 Atmosphere and surroundings in the dining room: Cycle Storage: Very Satisfied 1 33% 42% Very Satisfied 0 0% 28% Satisfied 2 67% 49% Satisfied 0 0% 53% 0 0% 7% 1 100% 12% % 6% Laundry room and equipment: Recycling facilities in residential areas: Very Satisfied 0 0% 9% Very Satisfied 1 33% 30% Satisfied 2 67% 36% Satisfied 2 67% 55% 0 0% 37% 0 0% 11% 1 33% 17% 0 0% 3% Heating The current heating levels in your residence: The heating times in your residence: Very Satisfied 1 33% 28% Very Satisfied 1 33% 22% Satisfied 1 33% 41% Satisfied 0 0% 40% 0 0% 19% 1 33% 26% 1 33% 11% 1 33% 12% Communication Preferred method of communication: 3 60% 67% Text 1 20% 6% Wed Memos 1 20% 9% Social Media 0 0% 17% Other 5 7

8 What do Residential and Business Services do best? Accommodation application; and daily communication." What could Residential and Business Services do better? "heating times and water heating times are not suited for the student needs" "Install a switch which make us close and open the heating easier. "You did very well:) 8