Student Accommodation Survey

Transcription

1 Student Accommodation Survey St Regulus Hall Introduction: This report is based on the responses collected from the November 2016 Student Accommodation Survey. In analysing the results, the not applicable responses were removed to provide an accurate breakdown of responses. To ensure easy analysis of information in the bar and pie charts, the very satisfied and satisfied responses have been combined to represent overall satisfaction. Likewise, the dissatisfied and strongly dissatisfied responses have been combined to represent overall dissatisfaction. The individual breakdown of responses has been preserved in the separate survey reports. Average results have been calculated for each category and are presented alongside the individual responses to the category questions for ease of reference. Where applicable all averages are worked out by averaging all survey responses and not by averaging the hall or survey section percentages. The survey results showed a notable difference in International student satisfaction compared to Home/EU student satisfaction, therefore the overall satisfaction and catering satisfaction categories are broken down further and also presented by Home/EU and International satisfaction. Total Respondents: 1411 Demographic Breakdown: Male: 513 (36%) Female: 898 (64%) Average Age: 19.8 Undergraduate: 1198 (85%) Postgraduate: 213 (15%) Home/EU: 905 (64%) International: 506 (36%) Self-Catered: 566 (40%) Catered: 845 (60%) Year of Study: 1st: 847 (60%) 2nd: 207 (14%) 3rd: 161 (11%) 4th: 96 (7%) Postgraduate: 100 (7%) 1

2 The No. of Students Per Residence who Completed the Survey RESIDENCE No. Completed Survey Percentage Per Residence Agnes Blackadder Hall % Albany Park % Andrew Melville 118 8% Angus House 9 1% David Russell Apartments % Deans Court 27 2% Fife Park 96 7% Gannochy 30 2% John Burnet Hall 60 4% McIntosh Hall 96 7% St Regulus Hall 65 5% St Salvator's Hall 98 7% Stanley Smith House 0 0% University Hall 95 7% TOTALS % St Regulus - year on year overall survey service satisfaction 2

3 How satisfied are you with our service overall? EU/Home student overall satisfaction: International student overall satisfaction: 3

4 Overall Home/EU student catering services satisfaction: Overall International student catering services satisfaction: 4

5 Housekeeping overall averages (catered): 5

6 Survey results Overall Satisfaction Question How satisfied are you with our services overall? Very Satisfied 37 57% 29% Satisfied 28 43% 66% 0 0% 5% 65 Disability If you declared a disability on your accommodation application form, how satisfied were you that your needs were met? Very Satisfied 6 75% 52% Satisfied 2 25% 44% 0 0% 4% 0 0% 0% 8 Cleaning and Housekeeping The quality of our cleaning/housekeeping service: The friendliness and approachability of the staff: Very Satisfied 45 69% 42% Very Satisfied 50 77% 56% Satisfied 20 31% 45% Satisfied 15 23% 37% 0 0% 10% 0 0% 5% 0 0% 4% The quantity of cleaning you receive: Very Satisfied 48 74% 41% Satisfied 17 26% 41% 0 0% 13% 0 0% 5% 65 6

7 Portering Service The quality of our portering service: The friendliness and approachability of the staff: Very Satisfied 32 59% 50% Very Satisfied 35 59% 55% Satisfied 20 37% 46% Satisfied 22 37% 40% 1 2% 4% 1 2% 4% 1 2% 1% % 1% Residential Services Management Team The quality of the service provided by Residential The overall responses to questions and queries you ask Services Management Team: them: Very Satisfied 40 63% 37% Very Satisfied 41 68% 37% Satisfied 23 37% 57% Satisfied 19 32% 56% 0 0% 5% 0 0% 5% The availability of these staff: The friendliness and approachability of the staff: Very Satisfied 32 51% 30% Very Satisfied 43 68% 45% Satisfied 30 48% 61% Satisfied 19 30% 50% 1 2% 7% 0 0% 4% % 1% 7

8 Catering Staff the quality of the service provided by the catering staff the friendliness and approachability of the staff Very Satisfied 31 48% 41% Very Satisfied 38 58% 51% Satisfied 29 45% 51% Satisfied 26 40% 39% 5 8% 7% 1 2% 7% % 3% the overall responses to questions & queries you ask them Very Satisfied 37 59% 46% Satisfied 19 30% 47% 7 11% 6% 63 Catering Services The quality of the food provided in your residence: the information provided on our Knowledge Information Boards: Very Satisfied 13 20% 20% Very Satisfied 21 38% 27% Satisfied 41 63% 60% Satisfied 32 57% 65% 10 15% 16% 3 5% 7% 1 2% 5% % 2% The taste of the food: the overall catering experience of breakfast: Very Satisfied 12 18% 18% Very Satisfied 23 38% 31% Satisfied 41 63% 60% Satisfied 29 48% 48% 11 17% 17% 6 10% 15% 1 2% 5% % 5% 8

9 The range and choice you have at different meals: the overall catering experience of lunch: Very Satisfied 19 29% 25% Very Satisfied 18 32% 29% Satisfied 31 48% 49% Satisfied 32 57% 54% 12 18% 20% 5 9% 13% 3 5% 6% % 4% The serving times for meals in residences: the overall catering experience of dinner: Very Satisfied 16 25% 16% Very Satisfied 23 35% 30% Satisfied 28 43% 47% Satisfied 36 55% 55% 18 28% 27% 5 8% 11% 3 5% 9% % 4% The information provided about our menus: How satisfied are you that our catering service offers good value for money? Very Satisfied 24 38% 27% Very Satisfied 24 37% 25% Satisfied 30 47% 55% Satisfied 34 52% 53% 10 16% 15% 5 8% 18% 0 0% 3% % 4% The actions we take arising from the 'You said, we did' feedback: Very Satisfied 27 44% 35% Satisfied 25 41% 55% 6 10% 9% 3 5% 1% 61 9

10 Student Accommodation Services The quality of the services provided by Student The overall responses to questions and queries you ask Accommodation Services: them: Very Satisfied 35 56% 30% Very Satisfied 32 56% 33% Satisfied 26 42% 64% Satisfied 23 40% 60% 1 2% 5% 2 4% 6% The application process: The friendliness and approachability of the staff: Very Satisfied 33 52% 27% Very Satisfied 36 63% 40% Satisfied 24 38% 60% Satisfied 21 37% 57% 7 11% 10% 0 0% 2% 0 0% 3% The response time for questions and queries: Very Satisfied 32 56% 32% Satisfied 24 42% 60% 1 2% 7% 57 10

11 Wardens The quality of our Wardennial Services: Hall/residence discipline: Very Satisfied 44 69% 49% Very Satisfied 35 56% 34% Satisfied 17 27% 47% Satisfied 25 40% 55% 3 5% 3% 3 5% 8% % 2% The availability of the Wardennial staff: Pastoral/welfare support and advice: Very Satisfied 41 64% 43% Very Satisfied 35 61% 39% Satisfied 21 33% 49% Satisfied 20 35% 55% 2 3% 6% 1 2% 4% % 1% The friendliness and approachability of Wardennial staff: The overall response to questions and queries you ask Wardennial staff: Very Satisfied 47 72% 57% Very Satisfied 41 64% 45% Satisfied 17 26% 39% Satisfied 20 31% 51% 1 2% 3% 2 3% 3% % 1% The hall/residential community: Very Satisfied 44 68% 45% Satisfied 19 29% 47% 2 3% 7% 65 11

12 Student Committee The accessibility of the Committee: The events they organise: Very Satisfied 28 46% 37% Very Satisfied 32 50% 37% Satisfied 31 51% 55% Satisfied 26 41% 52% 2 3% 6% 6 9% 9% % 2% The interaction with the Committee: How your subscription is spent by the Committee: Very Satisfied 28 46% 36% Very Satisfied 29 48% 33% Satisfied 28 46% 53% Satisfied 25 41% 53% 5 8% 9% 6 10% 10% 0 0% 2% % 3% Facilities Study bedrooms: Common rooms (e.g. libraries in residences, study areas or computer rooms): Very Satisfied 31 51% 36% Very Satisfied 29 45% 28% Satisfied 26 43% 55% Satisfied 27 42% 59% 4 7% 7% 8 13% 10% % 2% Bathrooms/shower rooms: Kitchens or pantries: Very Satisfied 22 34% 23% Very Satisfied 12 19% 18% Satisfied 34 52% 54% Satisfied 37 58% 56% 8 12% 18% 12 19% 20% 1 2% 4% % 6% 12

13 Atmosphere and surroundings in the dining room: Cycle Storage: Very Satisfied 32 49% 40% Very Satisfied 14 47% 30% Satisfied 31 48% 51% Satisfied 16 53% 55% 2 3% 6% 0 0% 12% 0 0% 2% % 3% Laundry room and equipment: Recycling facilities in residential areas: Very Satisfied 18 28% 11% Very Satisfied 26 45% 29% Satisfied 31 48% 38% Satisfied 31 53% 58% 13 20% 33% 1 2% 11% 3 5% 17% % 2% Heating The current heating levels in your residence: The heating times in your residence: Very Satisfied 22 34% 25% Very Satisfied 21 32% 21% Satisfied 31 48% 42% Satisfied 28 43% 42% 9 14% 20% 13 20% 24% 3 5% 3 5% 13% 13% Communication Preferred method of communication: % 68% Text 6 8% 6% Wed Memos 5 6% 8% Social Media 12 15% 18% Other 78 13

14 What do Residential and Business Services do best? ""Accompany the needs of the students" "Cleaning" "Cleaning and upkeep" "Communicate with students about heating times, parcel deliveries etc." "Communication" "Ease of Access" "Easy to contact someone with regards to issues in hall at most times of the day" "Easy to talk to" "Everyone is so approachable and great at answering any queries" "Everyone is so friendly and helpful!" "Excellent wardens" "Friendly" "I was placed in what I feel was ultimately the best choice of accommodation for me, even though it wasn't originally my first choice "Keep the hall a nice place to live" "Keep you up to date on what is happening" "Listen and respond quickly" "Make a safe residence without intruding." "Make sure you're comfortable with your surroundings" "Making sure students are well looked after." "Provide Accommodation suitable to each individual - open and helpful staff" "Provide great facilities that you can feel at home in during your studies in St Andrews." "Providing friendly support and interaction" "Providing satisfactory student accommodation" "Supplying a safe and welcoming place to live." "The friendliness and approachability of the staff." "Their best characteristic is their response times to any situation" "They are always very approachable, and happy to help. "They are friendly" "They are friendly and incorporate feedback." "They are very friendly and easy to ask any questions etc." "Very easy application process" "VERY FRIENDLY" "Very helpful and efficient in answering any queries/sorting out if anything breaks, friendly and approachable. "Wardens are very friendly and approachable, my hall has an excellent community spirit and meal times/social times are always welcoming and enjoyable! "When I was allocated a room with messy former inhabitants I was assured it would be a lovely room when I moved in and it was." What could Residential and Business Services do better? ""Accommodate those with specific needs better - e.g. With meals those with specific dietary requirements suffer from cross contamination of food" "Be stricter on other students keeping kitchens and bathrooms clean." "Better catering punctuality - sometimes it opens late. Possibly better catering times on weekends. Maybe like a 10-1 brunch or something." "Catering staff can sometimes be slightly rude to students over food issues, but overall the 14

15 residential and business services are wonderful and don't need to make any drastic changes to improve. "Circuit laundry is terrible!" "Food - more variety - less potatoes and better salad options and sandwiches "I only wish that my floor were cleaned at a slightly later time, as the shower room is often being cleaned when I wake up in the morning" "Improve community feeling in halls & food (sandwich/soup option daily at lunch!)" "Improve the variety of vegetarian options. Either improve heating services, or replace the windows in the St Regulus Hall Annexe." "Increase quantity of food at serving times. I know it's incredibly difficult to predict, however there are often lots of left overs." "Interact more with students (many don't know who RSM staff are)" "Juicier chicken" "Make the food better "Make timings (food/heating) more accessible for everyone" "More choice for vegetarians." "More quality and healthy food "My Wifi on D floor is awful and never works, so I can never do Homework in my room" "Nothing- the residential and business services are wonderful, thank you! "Nothing. Some bathrooms need renovation though. " "Perhaps to ensure that the rooms we are allocated are nearby people are own age (i.e. other first years)" "Please keep actual baths instead of this shower policy" "Prices dear compared to other unis. Being able to put single or shared on application, rather than choosing "Put recycling bins in rooms for bottles." "Residential Services in itself is absolutely fine. However, the wardens, just in my own experience: not all of them have felt approachable, and they have not been as present in the 'hall life' as would be preferable. We don't always feel listened to by them." "Slightly condescending attitude towards residents and lack of respect by some members of staff for privacy" "The kitchens in Regs are awful. And nobody seems to care. 45ish girls all cooking for they at the weekend requires more than one oven and stove. " "The process for matching roommates is abysmal. It s nearly non-existent! Due to this, I (and many others) have had less-thansatisfactory matches with roommates. Other universities use more complicated, but highly personal, forms to match roommates. I would recommend this." "Their availability; sometimes it'd be nice to have them around during weekends" "Toilet plumbing problems" 15