Division of Information Technology FY2018 Rate Changes

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1 Service Description Unit FY2018 Rate FY2017 Rate Computer Repair & Support Local Equipment Pickup & Delivery Trip $ $ $ 1.00 Technician hourly labor rate for repair/maintenance Hour $ $ $ Technician hourly labor rate for repair/maintenance Auxiliary & NonTAMUS Hour $ $ $ PC Troubleshoot Each * $ $ $ 32GB Flash Drive & Data Backup (up to 16GB) Each * $ $ $ 16GB to 30GB Data Backup Each * $ $ $ 31GB to 60GB Data Backup Each * $ $ $ 61GB to 90GB Data Backup Each * $ $ $ * Above rates include applicable sales tax Database Services Database Hosted Services MB/Month $ $ $ (0.10) Database Administration per Environment Each/Month $ 2, new in FY2018 Database Basic Monitoring Fee Each/Month $ new in FY2018 Database Administration per Environment Auxiliary & NonTAMUS Each/Month $ 2, new in FY2018 Fiber Division of Information Technology (Decrease) Fiber Cross Connects Each/Month $ $ $ 5.00 Fiber Cross Connects Auxiliary & NonTAMUS Each/Month $ $ $ 5.00 IT Security Firewall for NSA 6600 Each/Year $ 5, $ 5, $ Firewall for NSA E9800 Each/Year $ 12, $ 12, $ Infrastructure Systems and Services Backup Services: Tivoli Storage Manager (TSM) Backup GB/Month $ $ $ Tivoli Storage Manager (TSM) Backup Auxiliary & NonTAMUS GB/Month $ $ $ Services *** : Exchange Account (10 GB) Box/Month $ 2.45 $ 2.45 $ Exchange Account (10 GB) Auxiliary & NonTAMUS Box/Month $ 2.50 $ 2.50 $ Exchange Account Additional GB over quota GB/Month $ $ $ Exchange Account Additional GB over quota Auxiliary & NonTAMUS GB/Month $ 0.10 $ 0.10 $ *** 10GB boxes for Part 02 TAMU are centrally funded (excludes Auxiliaries). Hosted Services (formerly under ITSSOffice Computing Support Services): Server Administration Service Annual $ 1, $ 2, $ (600.00) Server Administration Service Auxiliary & NonTAMUS Annual $ 1, $ 2, $ (1,055.00) Server Administration Monthly Monthly $ $ $ (55.00) Server Administration Monthly Auxiliary & NonTAMUS Monthly $ $ $ (55.00) Hosted File Services GB/Month discontinued $ 1.05 Hosted File Services Auxiliary & NonTAMUS GB/Month discontinued $ 1.25 Website Hosting Annual Cost Shared Server Annual $ $ 1, $ (522.00) Website Hosting Annual Cost Shared Server Auxiliary & NonTAMUS Annual $ $ 1, $ (865.00) Identity and Access Management Services: Identity and Access Mangement Fee per Year Year $ $ $ Indentity and Access Management Fee per Year Auxiliary & NonTAMUS Year $ $ $ Servers: Virtual Server Basic Annual $ $ $ Virtual Server Basic Auxiliary & NonTAMUS Annual $ $ $ CPU Annual Rate CPU/Year $ $ $ CPU Annual Rate Auxiliary & NonTAMUS CPU/Year $ $ $ Additional Memory for Virtual Machine GB/Year $ $ $ Additional Memory for Virtual Machine Auxiliary & NonTAMUS GB/Year $ $ $ Custom Server Annual Call for price Call for price Updated 01/31/2018 Page 1 of 5

2 Storage as a Service: Standard Storage as a Service ("StaaS") flat rate in FY2017 GB/Year $ 1.00 $ 1.00 $ Standard Storage as a Service ("StaaS") Auxiliary & NonTAMUS GB/Year $ 1.15 $ 1.15 $ Standard Storage as a Service ("StaaS") flat rate in FY2017 GB/Month $ $ $ Standard Storage as a Service ("StaaS") Auxiliary & NonTAMUS GB/Month $ 0.10 $ 0.10 $ Solid State Disk Storage as a Service ("StaaS") GB/Year $ 4.75 $ 5.25 $ (0.50) Solid State Disk Storage as a Service ("StaaS") Auxiliary & NonTAMUS GB/Year $ 5.00 $ 5.50 $ (0.50) Solid State Disk Storage as a Service ("StaaS") GB/Month $ 0.40 $ 0.44 $ (0.04) Solid State Disk Storage as a Service ("StaaS") Auxiliary & NonTAMUS GB/Month $ 0.42 $ 0.46 $ (0.04) IT Solutions & Support (ITSS) Contract Support for Software Development & Maintenance: Support Equivalent to 1 Full Time Employee 1 FTE/Month $ 10, $ 9, $ Support Equivalent to 3/4 Full Time Employee.75 FTE/Month $ 8, $ 7, $ Support Equivalent to 1/2 Full Time Employee.50 FTE/Month $ 5, $ 5, $ Support Equivalent to 1/4 Full Time Employee.25 FTE/Month $ 2, $ 2, $ Technical services on computer related issues Hour $ $ $ Contract Support for Software Development & Maintenance: Support Equivalent to 1 Full Time Employee Auxiliary & NonTAMUS 1 FTE/Month $ 11, $ 10, $ Support Equivalent to 3/4 Full Time Employee Auxiliary & NonTAMUS.75 FTE/Month $ 8, $ 8, $ Support Equivalent to 1/2 Full Time Employee Auxiliary & NonTAMUS.50 FTE/Month $ 5, $ 5, $ Support Equivalent to 1/4 Full Time Employee Auxiliary & NonTAMUS.25 FTE/Month $ 3, $ 2, $ Technical services on computer related issues Auxiliary & NonTAMUS Hour $ $ $ Document Imaging: Technical computer services hourly Hour $ $ $ Technical computer services hourly Auxiliary & NonTAMUS Hour $ $ $ Document Imaging Annual Maintenance per User Annual $ $ $ Document Imaging Annual Maintenance per User Auxiliary & NonTAMUS Annual $ $ $ EForms Annual Maint Fee per User Annual $ 5.00 $ 5.00 $ EForms Annual Maint Fee per User Auxiliary & NonTAMUS Annual $ 5.00 $ 5.00 $ Document Imaging Activation Fee per User ** Each discontinued $ Document Imaging Activation Fee per User Auxiliary & NonTAMUS ** Each discontinued $ EForms Fee per User ** Each discontinued $ EForms Fee per User Auxiliary & NonTAMUS ** Each discontinued $ ** Note: Document Imaging agreement provides for "unlimited" licenses which were originally included in the activation rate. Bundled Backup, Database & Storage flat rate in FY images/mo * $ 0.06 Bundled Backup, Database & Storage Auxiliary & NonTAMUS flat rate in FY images/mo * $ 0.08 * Note: Bundled rates are discontinued in FY2018. Backup, Database and Storage will be billed at the applicable published rates for each service. Other IT Services: Cascade Content Management System Annual $ 4, $ 3, $ Cascade Content Management System Auxiliary & NonTAMUS Annual $ 4, $ 3, $ Digital Signage Annual Maintenance Annual $ $ $ Digital Signage Annual Maintenance Auxiliary & NonTAMUS Annual $ $ $ Integrated Emergency Notification (IEN) or "Code Maroon" per user Annual $ $ $ Integrated Emergency Notification (IEN) or "Code Maroon" per user Aux & Non TAMUS Annual $ $ $ ServiceNow Training Each discontinued $ ServiceNow Training Auxiliary & NonTAMUS Each discontinued $ Sundial Annual discontinued $ 2, Sundial Auxiliary & NonTAMUS Annual discontinued $ 2, Project Management Contract Professional Consulting Equivalent to 1 Full Time Employee 1 FTE/Month $ 10, $ 9, $ Professional Consulting Equivalent to 3/4 Full Time Employee.75 FTE/Month $ 8, $ 7, $ Professional Consulting Equivalent to 1/2 Full Time Employee.50 FTE/Month $ 5, $ 5, $ Professional Consulting Equivalent to 1/4 Full Time Employee.25 FTE/Month $ 2, $ 2, $ Professional Consulting Services Hour $ $ $ Project Management Contract: Professional Consulting Equivalent to 1 Full Time EmployeeAux/NonTAMUS 1 FTE/Month $ 11, $ 10, $ Professional Consulting Equivalent to 3/4 Full Time EmployeeAux/NonTAMUS.75 FTE/Month $ 8, $ 8, $ Professional Consulting Equivalent to 1/2 Full Time EmployeeAux/NonTAMUS.50 FTE/Month $ 5, $ 5, $ Professional Consulting Equivalent to 1/4 Full Time EmployeeAux/NonTAMUS.25 FTE/Month $ 3, $ 2, $ Professional Consulting Services Hour $ $ $ Updated 01/31/2018 Page 2 of 5

3 Machine Room/Data Center Connections Texas A&M IT Supplied Rack *** Annual $ 5, $ 4, $ Texas A&M IT Supplied OneThird Rack *** Annual $ 1, new in FY2018 Machine Room Supplied Rack Unit *** Annual $ $ $ (20.00) Machine Room Annual Fee per SF *** (Facilities Charge) Annual $ $ $ (100.00) Texas A&M IT Supplied Rack Auxiliary & NonTAMUS Annual $ 5, $ 5, $ Texas A&M IT Supplied OneThird Rack *** Auxiliary & NonTAMUS Annual $ 1, new in FY2018 Machine Room Supplied Rack Unit Auxiliary & NonTAMUS Annual $ $ $ (5.00) Machine Room Annual Fee per SF Auxiliary & NonTAMUS (Facilities Charge) Annual $ $ $ (85.00) Fully Managed 24port Copper Network Switch Annual $ 1, new in FY2018 Fully Managed 48port Copper Network Switch Annual $ 2, new in FY2018 Fully Managed 40port SFP Network Switch Annual $ 3, new in FY2018 Fully Managed 24port Copper Network Switch Auxiliary & NonTAMUS Annual $ 1, new in FY2018 Fully Managed 48port Copper Network Switch Auxiliary & NonTAMUS Annual $ 2, new in FY2018 Fully Managed 40port SFP Network Switch Auxiliary & NonTAMUS Annual $ 3, new in FY2018 Texas A&M Supplied Racks include standard power and networking. Additional configurations will be billed as Time and Materials. Buildtosuite and customized configurations will include an initial setup fee based on Time and Materials. *** In FY2018, Data Center space will be offered at no cost to Part 02 TAMU excluding Auxiliaries. Mainframe Services/Products to be discontinued (using same rates as prior year) Online data storage Mainframe data stored on online disk Track*/Month $ 0.15 $ 0.15 $ Infopac data stored on online disk; billed in tracks used per month Track*/Month $ 0.15 $ 0.15 $ Infopac data stored on tape; billed in megabytes(mb) used per month MB/Month $ 0.15 $ 0.15 $ Mount Tape for customer job Each $ 1.00 $ 1.00 $ Tape Rental Month $ 1.50 $ 1.50 $ MVS CPU processing time on mainframe computer Second $ 0.15 $ 0.15 $ WYLBUR Software CPU; Wylbur text editor and job submission software Second $ 0.20 $ 0.20 $ WYLBUR Software Connect Time Hour $ 0.15 $ 0.15 $ WYLBUR Software Inputs and Outputs 1000 I/OS $ 0.70 $ 0.70 $ TSO software CPU; TSO file manipulation utilities, text editting, and job submission Second $ 0.15 $ 0.15 $ TSO Connect Time Hour $ 0.15 $ 0.15 $ CICS Software CPU; CICS online transaction processing program on mainframe Second $ 0.15 $ 0.15 $ ADABAS Database CPU; mainframe database for online transaction processing Second $ 0.15 $ 0.15 $ ADABAS database support and storage; billed in tracks used Track/Month $ 0.20 $ 0.20 $ Mainframe Services & Products for Auxiliary & NonTAMUS: Online data storage Mainframe data stored on online disk Track*/Month $ 0.17 $ 0.17 $ Infopac data stored on online disk; billed in tracks used per month Track*/Month $ 0.17 $ 0.17 $ Infopac data stored on tape; billed in megatbytes(mb) used per month MB/Month $ 0.17 $ 0.17 $ Mount Tape for customer job Each $ 1.02 $ 1.02 $ Tape Rental Month $ 1.52 $ 1.52 $ MVS CPU processing time on mainframe computer Second $ 0.17 $ 0.17 $ WYLBUR Software CPU; Wylbur text editor and job submission software Second $ 0.22 $ 0.22 $ WYLBUR Software Connect Time Hour $ 0.17 $ 0.17 $ WYLBUR Software Inputs and Outputs 1000 I/OS $ 0.72 $ 0.72 $ TSO software CPU; TSO file manipulation utilities, text editting, and job submission Second $ 0.17 $ 0.17 $ TSO Connect Time Hour $ 0.17 $ 0.17 $ CICS Software CPU; CICS online transaction processing program on mainframe Second $ 0.17 $ 0.17 $ ADABAS Database CPU; mainframe database for online transaction processing Second $ 0.17 $ 0.17 $ ADABAS database support and storage; billed in tracks used Track/Month $ 0.22 $ 0.22 $ Updated 01/31/2018 Page 3 of 5

4 Network Services & Installations APIT & Campus Network Fee per phone line Month $ 6.25 $ 6.00 $ 0.25 APIT & Campus Network Fee per FTE Month $ $ $ 3.00 APIT & Campus Network Fee Auxiliary and NonTAMUS Month $ $ $ 4.50 Time/Labor Engineering Group Support Hour $ $ $ Time/Labor Installation Group Hour $ $ $ 8.50 Time/Labor Engineering Group Support Auxiliary& NonTAMUS Hour $ $ $ Time/Labor Installation Group Auxiliary & NonTAMUS Hour $ $ $ * Services and installations will be charged based on time and materials. Forensics: Forensics Incident per Hour Hour $ $ $ 5.00 Forensics Incident per Hour Auxiliary & NonTAMUS Hour $ $ $ 5.00 Operations Other Regular Delivery Schedule Service Trip $ $ 7.00 $ 3.00 Special Delivery Request Service Trip $ $ $ 7.00 Production Control Support Hour $ $ $ Regular Delivery Schedule Service Auxiliary & NonTAMUS Trip $ $ 7.50 $ 3.00 Special Delivery Request Service Auxiliary & NonTAMUS Trip $ $ $ Production Control Support Auxiliary & NonTAMUS Hour $ $ $ Printing Black & White Print1 side Per 100 $ 9.00 $ 9.00 $ Black & White Print2 sides Per 100 $ $ $ Black & White Special Form (Bond paper) 1side Per 100 $ $ $ Black & White Special Form (Bond paper) 2sides Per 100 $ $ $ Black & White Print1 side Page $ 0.09 $ 0.09 $ Black & White Print2 sides Page $ 0.15 $ 0.15 $ Black & White Special Form (Bond paper) 1side Page $ 0.11 $ 0.11 $ Black & White Special Form (Bond paper) 2sides Page $ 0.20 $ 0.20 $ Black & White User Form1 side Per 100 $ 6.50 $ 6.50 $ Black & White User Form2 sides Per 100 $ $ $ Black & White Label (8/sheet) Per 100 $ $ $ Black & White Label (14/sheet) Per 100 $ $ $ Black & White Label (33/sheet) Per 100 $ $ $ Updated 01/31/2018 Page 4 of 5

5 Service Description Unit FY2018 Rate FY2017 Rate Brokerage Services (Decrease) Service Fee (Setup, Move, Change or Discontinue Service) Each/Work Order $ $ $ (11.00) Service Fee Auxiliary & NonTAMUS Each/Work Order $ $ $ (16.00) PCR Services Monthly $ 1, $ 1, $ Cable Cable Television Service Monthly $ $ $ (0.75) Cable Television Service Auxiliary & NonTAMUS Monthly $ $ $ (0.75) Cable TV Install See Network Services & Installations Per Install * * * Billed as time and materials Physical Security Matrix Keyless Card Entry (all keyless entry customers) Monthly $ $ 8.75 $ 1.75 Matrix Keyless Card Entry (all keyless) Auxiliary & NonTAMUS Monthly $ $ 9.90 $ 2.10 Matrix Keyless Card Entry Equipment Charge Monthly $ 6.50 $ 7.20 $ (0.70) Matrix Keyless Card Entry Equipment Auxiliary & NonTAMUS Monthly $ 8.50 $ 8.50 $ Duress Monthly $ 5.00 $ 5.00 $ Duress Auxiliary & NonTAMUS Monthly $ 6.00 $ 6.70 $ (0.70) Surveillance Cameras Monthly $ New in FY2018 Surveillance Cameras Auxiliary & NonTAMUS Monthly $ New in FY2018 Telephony Centrex Phone Line Monthly $ $ $ 1.00 VOIP VoIP CISCO (will replace VoIP Mitel & Centrex) Monthly $ $ $ 0.30 VoIP CISCO Auxiliary & NonTAMUS (will replace VoIP Mitel) Monthly $ $ $ 0.50 VoIP CISCO CCX (Contact Center Express) Monthly $ $ $ 1.50 VoIP CISCO CCX (Contact Center Express) Auxiliary & NonTAMUS Monthly $ $ $ 5.00 VoIP CISCO Trunk Monthly $ 7.30 $ 7.30 $ VoIP CISCO Intercom Charge Monthly $ 4.40 $ 4.40 $ VoIP CISCO Intercom Charge Auxiliary & NonTAMUS Monthly $ 4.50 $ 4.50 $ VoIP Infrastructure Monthly $ 3.60 $ 3.60 $ VoIP Infrastructure Auxiliary & NonTAMUS Monthly $ 3.70 $ 3.70 $ VoIP Legacy: VoIP Clearspan Trunk Monthly $ 7.30 $ 7.30 $ VoIP Clearspan Monthly $ $ $ VoIP Clarspan Auxiliary & NonTAMUS Monthly $ $ $ Voice Mail Clearspan/Centrex Monthly $ 2.90 $ 2.90 $ Voice Mail Clearspan/Centrex Auxiliary & NonTAMUS Monthly $ 3.10 $ 3.10 $ Auto Attendant Clearspan Monthly $ $ $ VoIP Intercom Charge Clearspan Monthly $ 4.40 $ 4.40 $ VoIP Intercom Charge Clearspan Auxiliary & NonTAMUS Monthly $ 4.50 $ 4.50 $ Call Center Auto Call Distribution Supervisor Monthly $ $ $ Call Center Auto Call Distr Supervisor Auxiliary & NonTAMUS Monthly $ $ $ Call Center Auto Call Distribution Agent Monthly $ $ $ Call Center Auto Call Distribution Agent Auxiliary & NonTAMUS Monthly $ $ $ TCOM Radios Services Billed via "Centrex Telecommunications Service Statement" Radio Airtime Monthly $ 5.25 $ 4.75 $ 0.50 Radio Airtime Auxiliary & NonTAMUS Monthly $ 6.65 $ 5.00 $ 1.65 P25 Radio Airtime Monthly $ $ $ 2.00 P25 Radio Airtime Auxiliary & NonTAMUS Monthly $ $ $ 1.75 Updated 01/31/2018 Page 5 of 5