All questions submitted via and presented at the pre-proposal conference are included on the following pages of this Addendum #1.

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1 ADDENDUM #1 CISCO PRODUCTS ITB#: Proposals Due: March 4, :00 p.m. Date: February 16, 2010 To: All Prospective Proposers All questions submitted via and presented at the pre-proposal conference are included on the following pages of this Addendum #1. Add: Mod: Section 2.10, Multiple Contract Awards. The Lead Public Agency reserves the right to award multiple Contracts for the Products and Services required by this RFP if the Lead Public Agency deems multiple Contracts to be in the Lead Public Agency s best interest. Section 8, Insurance should read: Electronic Errors and Omissions. The Company shall provide an electronic errors and omissions coverage with aggregate limits of $1,000,000 and occurrence limits of $1,000,000, respectively Workers Compensation Insurance. The Company shall meet the statutory requirements of the State of North Carolina, and provide Employer s Liability limits at the minimum amount of $100,000 per accident limit, $500,000 disease per policy limit, $100,000 disease each employee limit. The Lead Public Agency shall be named as additional insured under the commercial general liability insurance for operations or services rendered under this Contract. If automobile coverage is covering autos garaged outside of the State of North Carolina, the Lead Public Agency shall be named as an additional insured for automobile as well. Certificates of all required insurance shall be furnished to the Lead Public Agency and shall contain the provision that the Lead Public Agency will be given thirty (30) day written notice of any intent to amend or terminate by either the insured or the insuring company. Any additional questions must be submitted to Genetta Carothers at gcarothers@ci.charlotte.nc.us no later than noon on Wednesday, February 23, 2011 in order to issue the answer per written addendum. In order to constitute a complete proposal response, you must acknowledge receipt of this addendum on the appropriate form of the proposal response package. We hope that you will respond to this RFP. We appreciate your interest in doing business with City of Charlotte and look forward to receiving your bid. Sincerely, Genetta N. Carothers, A.P.P. Procurement Officer

2 QUESTIONS 1. Section 3.3.2, The Service Provider shall have a presence in the City of Charlotte to include a sales office within a 50-mile radius of CMGC or a sales representative that can respond to the City of Charlotte in person within two days of the Lead Public Agency s request. Section 8, the City lists response time requirements and liquidated damages for not meeting those response/resolution service level agreements. For this particular RFP for Cisco equipment and services, is the response time as stated on page 19 or will the requirements be like those stated in the sample contract? The response time listed in Section is correct. The Sample Contract in Section 8 is for the Service Provider s review. The terms and conditions may be different on the final Contract. 2. Page 22, Section 3.9.4, What is the percentage of the administrative fee required? The Service Provider shall determine the percentage of the total spend as the administrative fee. The Lead Public Agency will take into consideration the administrative fee in the evaluation phase. 3. Page 23, Section Environmental Purchasing Requirements. This section appears to be related directly to hardware vs. our value added services. Is it possible for Cisco to provide answers directly to City of Charlotte or to provide responses which bidders would include in our bid response? Yes, the Lead Public Agency will request this information from Cisco. 4. Page 27, Section Proposed Solution. Is this section applicable to a specific project or deployment vs. the establishment of a convenience contract? Should this section be answered in a general way as it relates to hardware procurement and project management / deployment? This is not specific to a project or certain deployment. 5. Page 41, Section 7, Do we send the administrative fee checks with reports or does the City send us an invoice of payment? The Service Provider shall send the administrative fee check separately. No, the City will not invoice the Service Provider. 6. Does CCPA have an estimated total value for this contract? The Lead Public Agency s estimated annual spend is $2,000, Page 39, Section 7, Is a vendor required to bid on all line items to be awarded a contract? Service Providers are encouraged to provide pricing for each item. CCPA reserves the right to award multiple Contracts for the Products and Services required by this RFP if the Lead Public Agency deems multiple Contracts to be in the Lead Public Agency s best interest. 8. Page 39, Section 7 - Can vendors offer separate discounts on line item #3 for educational institutions that may purchase under this contract? Service Providers shall provide the same discount to all public agencies that use the subsequent contract through CCPA. 9. Page 40, Section 7, Can CCPA define the service requirements for Service Levels I IV? Yes, the revised Pricing Sheet is included in this Addendum #1 and must be submitted to be considered a valid proposal. 10. Page 41, Section 7, Does CCPA have a specific number of training credits that it would like vendors to provide? The Service Provider shall determine the number of training credits. The Lead Public Agency will take into consideration the training credits in the evaluation phase.

3 11. Page 41, Section 7, Does CCPA require vendors to provide hourly rates for installation pricing will this fall under the Service Level rates on page 40? Yes, the revised Pricing Sheet is included in this Addendum #1 and must be submitted to be considered a valid proposal. 12. The City of Jacksonville, NC recently requested and obtained a Cisco Convenience Contract that used throughout the State. Is there an advantage to have another Cisco contract in place? Yes, the CPPA is a national cooperative purchasing group which provides that any county, city, special district, private K-12 school, technical or vocational school, higher education institution (including community colleges, colleges and universities, both public and private), state, other government agency or nonprofit organization may purchase Products and Services through this contract. 13. If the scope grows, will the CPPA allow other Service Providers to participate? All Service Providers must respond to the RFP and submit a proposal by March 4, If there is an increase of Public Participating Agencies requiring different specifications, CPPA will reserve the right to issue a new solicitation.

4 REQUIRED FORM 4 - PRICING WORKSHEET Regardless of exceptions taken, Service Providers shall provide pricing based on the requirements and terms set forth in this RFP. Pricing must be all-inclusive and cover every aspect of the Project. Cost must be in United States dollars rounded to the nearest quarter of a dollar. If there are additional costs associated with the Services, please add to this chart. Your Price Proposal must reflect all costs that the Lead Public Agency will be responsible for. Cisco Products Global Pricing Structure Fixed Percentage Discount off the most current manufacturer s list price Item Description % Discount Initial Term % Discount First Renewal Option % Discount Second Renewal Option 1 Cisco Hardware on the Global Price List % % % 2 Cisco Software % % % 3 Cisco SmartNet on the Global Price List % % % 4 IronPort Hardware % % % 5 IronPort Maintenance % % % 6 Tandberg % % % 7 Webex Conferencing % % %

5 Item Category Description 1 One 2 Two Seven 8 Eight 9 Nine Three Basic IP Telephony and VoIP Functionality Four Advanced IP Telephony/VoIP functionality Five Network Security Products Six Transport Products Advanced Technology Services Fixed Hourly Rates Local Area Network Switching/Routing/Bridging Devices Metropolitan Area Wide Area Switching/Routing/Bridging Devices Software, High Availability Server Station Equipment, Softphone Clients, etc. Contact Center, Unified Messaging, Multi-Media Conferencing, Presence Firewalls, Intrusion Detection, Intrusion Protection/Prevention Point to Point to Multipoint Wireless Transport Systems (licensed and unlicensed spectrum), Optical Transport/Dense Wave Division Multiplexing Systems Monitoring and Management Solutions Other IP Network Centric Solutions IT/Telecom Networking Related Initial Term First Renewal Option OEM Products 10 Ten Manufacturer Maintenance Plans 11 Eleven Tandberg Products 12 Twelve WebEx Products 13 Thirteen IronPort Products Second Renewal Option

6 Equipment Installation: Hourly Rate $ Service Provider shall provide hourly rate for unpacking, inventory, assembly of components, rack mounting of chassis, patch cord/cross connects and powering up of equipment for the Lead Public Agency and Participating Public Agency. Initial Software Configuration Installation: Hourly Rate $ Service Provider shall provide hourly rate for the configuring of software to support the routing, switching, feature/function assignments and/or security parameters required on the initial turn up of the equipment and software to deliver a functioning network product to the customer. Trade-In Product Credits: Y N Service Provider agrees to accept trade-in equipment and issue credits to the Lead Public Agency and Participating Public Agency for new Products as requested and mutually agreed upon by the Service Provider and the City or Participating Public Agency on a case-by-case basis. Training Credits: Administrative Fees: Service Provider shall provide # of training credits to the Lead Public Agency and Participating Public Agency based on every $30,000 purchased by the Lead Public Agency and/or Participating Public Agency. Per Section 3.9.4, the Service Provider shall pay the Lead Public Agency an administrative fee of % based on all Participating Public Agency sales volumes within 30 days of the end of each calendar quarter set out in the Agreement. Total Proposal Price must include all equipment, labor, delivery, installation, consultation, vendor profit and all other costs associated with this project. No additional cost will be allowed. Payment Terms:

7 The undersigned hereby certifies the Service Provider has read the terms of this bid document, including the sample contract (Section 8) and is authorized to bind the firm to the information herein set forth. Date: By: Legal Name of Firm Name and Title of Person Signing (please print)

Response to RFP# Cisco Products

Response to RFP# Cisco Products Response to RFP# 269-2011-061 Cisco Products q A proposal to City of Charlotte - Charlotte Cooperative Purchasing Alliance q March 4, 2011 Prepared by Rodger Bakken, Sr. Account Executive q 2520 Whitehall