NOT A COINCIDENCE. Corporate Presentation. October 2017
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1 NOT A COINCIDENCE October 2017
2 ADDING VALUE TO THE ECONOMY AND SOCIETY 2 nd LARGEST PRIVATE BANK by assets of US $96 billion ROAE 18.1% BASEL III CAR 16.4% Robust Balance Sheet > Highly liquid > Low risk -- NPL Ratio: 2.7% > Well-capitalized -- CET-I makes up 87% of total capital Focused on Relationship Banking with Broad Geographical Coverage & Omni-Channel Distribution Network > 952 branches > Leading internet and mobile banking > Largest financial call center > 4,779 ATMs > Targeted investments to digital platforms #1 in NIM & Net F&C base * 14.9 MILLION CUSTOMERS ~50% Free Float > The most traded stock of Borsa Istanbul -- Average daily turnover represents 15% of BIST 100 > The share of foreign investors including DR holders in actual free float is ~95% -- Shareholders from around 35 countries Note: Figures are based on BRSA consolidated financials as of June Mcap, number of branches, ATM and customer numbers are as of October 12, 2017 *Among peers. Peers are defined as Akbank, Isbank, YKB, Vakıf and Halk 2
3 SUSTAINABLE READY FOR FUTURE EMPOWERING RESPONSIBLE
4 RESPONSIBLE TOWARDS SOCIETY 4
5 Real GDP Growth (Rebased) ECOSYSTEM AWARENESS Operating in a Large and Dynamic Economy High and Sustainable Real GDP Growth * EU EM Europe LATAM TURKEY Avg. GDP growth ~5% over vs. vs. LATAM: 2.8% EU: 1.2% EM Europe: 3.9% *Source: IMF s World Economic Outlook Report dated April Ranking as of YE 2016 Country groups are per IMF database. ** Source: EBF Facts&Figures 2015, ranking per total assets. ***BRSA Monthly data as of June nd largest banking system in Emerging Europe after Russia ** $ 849bn *** vs Q17 CAGR: 14% LATAM: 2.3% EU: 1.8% EM Europe: 3.2% RESPONSIBLE 5
6 ECOSYSTEM AWARENESS Turkey with Young and Growing Population Total Population by Age * Turkey 42.2% 36.6% 21.3% 56% under 35 Russian Federation 27.4% 37.3% 35.3% Poland 26.7% 36.8% 36.5% Hungary 26.1% 36.0% 37.9% Population to reach Czech Republic 25.2% 37.3% 37.5% Europe 26.8% 35.1% 38.1% vs. < >50 negative growth in EU and CEE countries *Source: United Nation, World Population Prospects: The 2017 Revision ** TurkStat, as of December 31, 2016, Address Based Population Registration System (ABPRS) RESPONSIBLE 6
7 ECOSYSTEM AWARENESS Underpenetrated Market with Strong Growth Potential 284% Attractive Demographics 96% 109% 99% 58% 39% 53% 62% 13% Assets / GDP Customer Deposits / GDP Loans / GDP Turkey Turkey - 2Q17 Euro Area - 2Q17 Underpenetrated Market Source: ECB, TurkStat, BRSA for commercial banks, as of 1Q17 RESPONSIBLE 7
8 ECOSYSTEM AWARENESS Highly Liquid Banking Sector Deposit-heavy funding structure Deposits fund 56% of assets 1 Comfortable level of Loans/Deposits at 115% 1 Comfortable liquidity levels Liquidity Adequacy Ratios 2 well-above required levels FC Liquidity Coverage Ratio: 171% (Legal limit 60% for 2017) Total Liquidity Coverage Ratio: 112% (Legal limit 80% for 2017) RESPONSIBLE 1 BRSA monthly data as of June Top 4 private banks average of 2Q17, based on BRSA bank-only financials 8
9 ECOSYSTEM AWARENESS Well-Capitalized and Underleveraged CAR * (1Q17) 19.5% 17.4% 17.2% 16.1% 16.1% Eurozone Poland Brazil Turkey South Africa 13.4% Russia > Basel III CAR ** : 16.9% (June 17) > CET-I capital ** : 84% of total capital > RWA/Assets ** : 77% vs. 82% 2016YE Leverage * (1Q17) 8.0x 8.3x 9.2x 9.8x 11.1x Turkey Russia Poland Brazil South Africa 11.8x Eurozone > ROAEs ** : 16.1% with low leverage * Source: Latest data from the IMF-FSI database. Most of figures are based on 1Q17 figures ** BRSA monthly data as of June 2017 RESPONSIBLE 9
10 ECOSYSTEM AWARENESS Standing out in its Asset Quality Non-performing loans/total gross loans 1 > No exposure to any toxic assets or problematic sovereign assets > Advanced risk management systems > Established & prudent underwriting procedures 1 Source: Latest data from the IMF-FSI database. Most figures are based on 1Q17 figures 2 BRSA monthly data as of June 2017 for the sector 3 Includes specific and general provisions. TBA data for the commercial banks as of March 2017 RESPONSIBLE 10
11 ECOSYSTEM AWARENESS How Authorities Address the Savings Challenge Savings / GDP (2016 Year End) 24.9% 22.7% 22.2% 17.3% TURKEY EM - Europe EU LATAM > Incentives through private pensions Encourage more participants through direct government contributions > Proliferation of gold deposits with effective use of RR tools Gold under-the -mattress will be revealed > New severance scheme Severance payments will accumulate in a pooled fund, thus act like mandatory savings by government > Withholding tax on deposits Lower rate for longer term deposits to encourage long term savings Source: IMF, World Economic Outlook Database, April 2017 RESPONSIBLE 11
12 ECOSYSTEM AWARENESS How We Address Challenges for Financial Health Savings Test Accumulating Gold Account Spend & Save Account Savings Account for Future Pension Funds RESPONSIBLE 12
13 EMPOWERING IN ALL POSSIBLE DIMENSIONS
14 SINGLE POINT OF CONTACT FOR ALL FINANCIAL NEEDS Commercial Consumer Payment Systems Asset Contribution: 5.11% Asset Contribution: 2.71% Asset Contribution: 0.58% Asset Contribution: 0.83% Corporate Digital Banking Asset Contribution: 1.56% Asset Contribution: 0.02% SME Asset Contribution: 0.05% Note: Asset contributions are calculated based on BRSA Consolidated Financials as of June 30, 2017 EMPOWERING 14
15 ACTIVE LISTENING & DEVELOPING ACCORDINGLY Customer Centricity Index Market Research Investor Perception Study To Sustain High Quality & Corporate Governance Employee Idea Platforms Social Platforms EMPOWERING 15
16 INVESTMENTS IN DELIVERY CHANNELS Welcoming ~160k customers per day 100% Geographical Coverage as of Sep 17 vs. 49% in 2002 Number of Branches & Customers # of Branches # of Customers 11.8 mn 13.1 mn 14.9 mn 6.2 mn 936 1, mn Oct.17 EMPOWERING Note: 23 investment centers operating under Garanti Bank were transferred to Garanti Securities at the end of October
17 INVESTMENTS IN DIGITAL CHANNELS Omni-channel convenience 4,779 ATMs Cash deposits/withdrawals:112% Serving non-bank customers through cardless transactions In 2016, 300 mn transactions in total (20mn cardless) 70 mn Customer Contacts in sec. avg. response time (sector 72sec) Centralized branch calls 32 product offerings 20% of total credit card sales 4 mn products sold in 2016 ATMs >500 types of transactions 27% of non-cash financial transactions carried via internet banking Call Center Internet Banking Providing seamless experience across all channels Social Media Mobile Banking 57% of non-cash financial transactions via mobile banking 4.7 mn active mobile users 3.4 mn mobile-only customers ** Mobile banking app named as Best in class in Europe * in Forrester s Global Mobile Banking Functionality Benchmark Study 5 mn followers: Europe s Most Followed Financial Institution Present on 17 Social Platforms with 55 acct. Garanti Link: connecting customer ID with social ID, offering customer-tailored campaigns - First in Europe Garanti yesor (Ask Garanti): 24/7 customer care on social media. Response Time: max 2h Consumer Loan application & result w/o leaving Facebook Note: active customers defined as minimum one log-in in the last three months * In Marketing and Sales, and Cross Channels categories. ** Have only used mobile banking in the last month 17
18 INVESTMENTS IN DIGITAL CHANNELS Leading position & effective utilization Managing the largest customer base in Turkey 2.3 million logins/day 5.6 million active digital customers 4.7 million active mobile customers 22% YoY 42% YoY Tax Payments 23% market share in retail internet & mobile banking financial transactions volume > Online Banking financial transactions market shares: Bill Payments Credit Card Transactions Utilizing digital channels effectively 27.2% Online 95% of all non-cash financial transactions go through digital channels: 56.6% Mobile 10.8% ATM with increasing weight in mobile Mobile transactions: 70mn in 2015 > 114mn in % Call Center 45% 27% 24% > Mobile Banking financial transactions market shares: Tax Payments Bill Payments Credit Card Transactions 55% 25% 30% Note: Market share info is calculated based on the figures provided by «The Banks Association of Turkey» for period Q2 18
19 INVESTMENTS IN DIGITAL CHANNELS Innovative products and services Empowering Customers Login via Eye Scanning A new way to log in to Garanti Mobile. Quick, easy and secure >423k unique customers logged in MIA Mobile Interactive Assistant Virtual voice assistant enables performing banking transactions by voice >1.5 mn unique customers New Paragaranti.com > Turkey s first one-step investment platform (2002) > Access to local and global market data > House view reports and video commentaries of Garanti experts Loan Application with Video Call A first in Turkey - meet face-to-face with loan consultants via Garanti Mobile. So far, loan disbursement reached $8.6 million in 2017 > GarantiOne > Turkey s first youth mobile banking application for people aged between 18 and 25. > Helps managing financial status and budget planning > Offers special campaigns personalized for users life styles Digital Gifting Mobile Appointment New appointment system routes customers to ATMs & digital channels - decrease branch density - gives appointments/suggests alternative branches - get digital ticket for the appointment Services available on Digital Enables users to send P2P digital gifts such as digital subscriptions, gaming credits, coffees Advantageous Casco: Product specifically designed for digital banking > Share of digital increased from 2% to 53% Overdraft Account now on digital > Share of digital has become 31% Money in Installment and Skip/Split transactions now on mobile > 24% increase in transaction volume in 5 months Travel health Insurance now on mobile > Share of digital is 54% Money withdrawal with QR, w/o even having to login > US$38 mn volume/month 19
20 INVESTMENTS IN DIGITAL CHANNELS Feeding the sustainable and profitable growth model Increasing customer satisfaction & loyalty Branches with >65% digital penetration have >40% higher operational service quality & efficiency Higher cross-sell Product penetration of digital customers is 61% higher than average customers Sustained Growth Branches increased focus on: - Building relationships - Providing advisory - Generating sales - Acquiring new customers Value Creation through Digitalization Growing fee base Service fees driven by Online & Mobile Banking make up 38% of Bank s total service fees Higher Profitability Profitability of a digital customer is twice that of a non-digital customer Lower transaction costs Transaction costs at Online banking is 30x and Mobile banking is 55x lower than branch banking EMPOWERING 20
21 CULTURE OF PARTICIPATION & SHARING IN DECISION MAKING A single source of data & common understanding > Single data dictionary > Standardized management reports > Consolidated data into MR platform Performance Management Management Information at all levels for performance monitoring > Bank level > Business line level > Region level > Branch level > Sales person level > Customer level Successful Decision Making Platform for management and legal reporting > Transparency > Accountability > Governance EMPOWERING 21
22 SUSTAINABLE FOR A BETTER LIFE
23 SUSTAINABILITY STRATEGY Our strategic priorities & key achievements Corporate Clients Performance > Advise our corporate clients to help them make their businesses more Management sustainable > Extend E&S risk framework and management systems across the bank, local and international subsidiaries > Strengthen the financial capacity of Turkish women by providing them financial education and access to our products and services > Support financial planning and health of our retail clients > Develop innovative sustainable financial products linked to material issues for society and Garanti Retail Clients Impact Business Financial Systems Communities Individuals Stakeholders HR: Enhance employees knowledge and life style Environmental Footprint: Enhance operational efficiency Governance: Enhance integration of sustainability within the Bank > Develop and implement a financial education program > Engage with stakeholders and build partnership > Support philanthropic programs with a focus on material issues for society Sustainable Finance Environmental Impact of Operations Communities and Stakeholders 32% share in Turkey s installed operational wind power capacity and loans provided to renewable energy reached USD 4.8 billion Started supporting CDP Water to raise awareness on water crisis among private sector Published Climate Change Action Plan in 2015 Launched GarantiPartners to promote and support entrepreneurs Total amount of loans disbursed to women entrepreneurs to date: nearing USD 1 billion Women Entrepreneurs Executive School: 338 certificates in 4 provinces in 2016 Reached out to women through its financial literacy program 971 service points covering 100% of employees certified to ISO Obtained limited assurance for its community investments, materiality analysis, Scope 3 GHG emissions due to business flights and sustainability governance for the first time for GRI G4 Comprehensive Sustainability Reporting, in addition to Scope 1 and Scope 2 GHG emissions, water consumption, energy consumption, renewable energy portfolio and ESIAP The only company in Turkey to be listed in CDP Climate Change A List and received CDP 2016 Climate Leader Award for the second time in a row Received CDP Turkey 2016 Water Leader Award The only company in Turkey to qualify for Dow Jones Sustainability Index for the second time in a row First bank in Turkey to sign Caring for Climate Initiative (C4C) and UNGC s Leadership Criteria on Carbon Pricing First and only company in Turkey to be included in the Bloomberg Financial Services Gender Equality Index Successfully qualified for the third year in a row for the Borsa Istanbul (BIST) Sustainability Index. Listed in FTSE4GOOD Emerging Index in its first year Member of UN Global Compact, UNEP FI and Business Council for Sustainable Development in Turkey SUSTAINABLE 23
24 INNOVATIVE BUSINESS MODEL Process Technology People SUSTAINABLE 24
25 THE MOST VALUABLE ASSET: HUMAN CAPITAL Investing in people Training hours per employee: 36 hrs per annum > 542K classroom training sessions > 113K hours of digital training International quality standards > IIP Gold certificate 2015 Performance Based Incentive > 1st company from Turkey to earn Gold Certificate from Investors in People for the second time. Measured by customer satisfaction, service quality, efficiency and profitability I SUSTAINABLE 25
26 PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS IT Vision Investing in Technology Full In-House Development Custom-Fit Solutions Driver (Integral Part of Management) SUSTAINABLE 26
27 PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS 5-Minute Loan FAST > 1 st private bank to launch SME support package (1996) > Started to offer «firsts» in cash management solutions (1997) > 1 st chip-based installment credit card loyalty program in Turkey - Bonus Card (2000) > Turkey s 1 st cardless transactions via ATMs (2005) > Cep-T paracard: Turkey s 1 st prepaid card enabling SIM based secure service (2011) > World s 1 st banking application for Windows 8 (2012) > Broke new ground in Turkey by offering banking service via WhatsApp by providing Branch/Paramatik ATM addresses and real-time market data (2015) > ipad Banking Application enabled Customer Relationship Managers in branches to offer service to customers from outside the branches as well First among large-scale banks in Turkey (2015) > GarantiOne: Turkey s first youth mobile banking application for people aged between 18 and 25. (2016) INNOVATIVE Introducing Many Firsts SUSTAINABLE 27
28 PIONEER WITH ITS TECHNOLOGY SUPPORTED OFFERINGS > 1 st bank in Turkey to create paperless banking operating environment and 1 st bank in the world with ID scanning facilities in branches (2006). > Digital Banking: 92% of the non-cash transactions are carried out via digital channels Advanced CRM > Segmentation: Propensity Modelling > Personalized Product Offers SUSTAINABLE 28
29 LESS IS MORE Smarter Touch-Points for All > 1 st Bank to set up centralized operations in Turkey > 99% Operational Centralization Ratio > Electronic Data Warehousing SUSTAINABLE 29
30 MANAGING WHAT WE MEASURE What to Measure Risk-Return Balance WE KNOW... Why to Measure How to Measure Customer Satisfaction Key Performance Indicators SUSTAINABLE 30
31 OUR JOURNEY TO SUCCESS Strong Market Position Market Share and Rankings (2000-1H17) 1H Assets Loans Consumer Loans (inc. CCs) Consumer Mortgage # POS Customer Deposits Customer Demand Deposits Net F&C Ordinary Banking Income #1 14.2% 13.4% 18.1% 13.1% 13.6% #2 11.5% 11.6% 11.4% 13.2% #3 10.7% 13.2% 15.3% 12.2% 15.6% 12.1% 14.9% 6.4% 11.4% #4 6.6% 12.7% 9.8% #5 8.5% 4.4% PROFITABLE SUSTAINABLE EFFICIENT Highest NIM & Fee Highest ROAE despite the lowest leverage among private peers 1 Best-in-class solvency High liquidity +5pp YoY improvement in Cost/Income ratio Rankings among private commercial banks. Market shares are calculated per BRSA weekly commercial banks data. Market shares of Assets, Net F&C and Ordinary Banking Income are per BRSA monthly commercial banks data. 1 Peers defined as Akbank, Isbank and YKB per bank-only financials SUSTAINABLE 31
32 READY FOR FUTURE
33 THANK YOU Disclaimer statement Türkiye Garanti Bankasi A.Ş. (the TGB ) has prepared this presentation document (the Document ) thereto for the sole purposes of providing information which include forward looking projections and statements relating to the TGB (the Information ). No representation or warranty is made by TGB for the accuracy or completeness of the Information contained herein. The Information is subject to change without any notice. Neither the Document nor the Information can construe any investment advise, or an offer to buy or sell TGB shares. This Document and/or the Information cannot be copied, disclosed or distributed to any person other than the person to whom the Document and/or Information delivered or sent by TGB or who required a copy of the same from the TGB. TGB expressly disclaims any and all liability for any statements including any forward looking projections and statements, expressed, implied, contained herein, or for any omissions from Information or any other written or oral communication transmitted or made available. Garanti Bank Headquarters Address: Levent Nispetiye Mah. Aytar Cad. No:2 Besiktas Istanbul Turkey /garantibankasi investorrelations@garanti.com.tr Tel: +90 (212) Fax: +90 (212)
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