BANK OF BARODA INDEX. Page 1 of 23

Transcription

1 BANK OF BARODA TENDER FOR Care taker Services in Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata INDEX 1 Tender Notice 2 2 Part I - Technical Bid 3 3 Submission of Bids 4 4 Special Instructions to the Tenderer 5 5 Tender Form 6 6 Article of Agreement 8 7 General Rules & Instructions to Tenderer 10 8 Terms of Payments 12 9 Conditions of Contract Applicable Law & Arbitration Roles & Responsibilities Insurance Confirmation Letter Part II Price Bid Annexure I Annexure II 23 Page 1 of 23

2 BANK OF BARODA Eastern Zonal Office, Baroda Towers, Plot No.38/2, Block GN, Sector V, Salt Lake City, Kolkata TENDER NOTICE NAME OF WORK : To award work of Caretaker Service in Bank s Guest House, Flat No 4 A (Ad measuring 1074 sq. ft.) & Flat No 4 B (Ad measuring 1082 sq. ft.) at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata TENDER ISSUED ON : (Downloadable from Website only) LAST DATE FOR ISSUE OF TENDER DOCUMENTS : (Downloadable from Website only) LAST DATE OF SUBMISSION OF TENDERS : DATE OF OPENING OF TENDER : EARNEST MONEY DEPOSIT : Rs 20,000/- Page 2 of 23

3 PART-I TECHNICAL BID Submission of Bids : The bidder shall submit the bid in one sealed main cover containing two separate sealed covers and these two covers shall be superscribed as Part-I and Part-II respectively. The bidder shall clearly write on Part-1 the words Technical Bid for Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata The bidder shall clearly write on Part-II the words Price Bid for Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata The bidder shall clearly write on main cover the words Tender for Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata Main covers shall be addressed to General Manager Bank of Baroda Eastern Zonal Office Plot No. 38/2, Block GN, Sector V, Salt Lake City, Kolkata and it must be dropped at Tender Box kept at 6 th floor of the above mentioned address. If all the envelopes are not sealed and marked as mentioned above, Bank of Baroda as the employer shall assume no responsibility for the misplacement or premature opening of the bid. Time and Date of Submission of tender: on or before by 5.00 pm. Tender shall be valid for a period of 90 days from the date of opening of Part II (Price Bid) of the tender and it shall remain binding upon the bidder and may be accepted at any time before the expiry of such period. EMD will be forfeited if the bidder withdraws the offer before expiry of the said period. Page 3 of 23

4 Contract Period : Initial period of 36 months from date of commencement of work and subsequent extension of contract, if any, will be made on mutual negotiation between the Bank and Service Provider (i.e Successful Bidder) for further period of one/two years. The Bank reserves the right of not extending the contract beyond the said contract period. If the Service Provider fails to perform any of it s obligations under this agreement and if Bank is not satisfied with the services of the successful Service Provider during the contract period and extended period of service, Bank may terminate the service of the Service Provider with a notice of winding up within a period of one month. Opening of Tender: Only Part I (Technical Bid) will be opened on Price Bid (Part II) opening will be intimated separately. The Bank discourages the stipulation of any conditions by the tenderers. Part II (Price Bid) will be opened by the bank in presence of a representative of the tenderer on due date advised. Page 4 of 23

5 Special Instructions to the Tenderer 1. All rates and lumpsum amounts if any shall be firm throughout the duration of the contract and no influences shall be permitted for any changes in any of Service Provider s costs or inclusions due to any reasons such as currency variations, material, transport and price fluctuations or any other reason unless expressly provided for elsewhere in the agreement. 2. Working hours Successful bidder has to arrange for engaging their workers in such a way that Bank can get 24 hours uninterrupted service. No Compensatory off/extra payment to this effect will be entertained. 3. Should any new areas of work transpire which Bank considers are not envisaged as being part of this tender, the prices for the new scope of work shall be mutually agreed between the Bank and Service Provider based on actual rate analysis on established norms. In the event of non agreement of the rates, the Bank reserves the right to get the same executed through any other agency so appointed for. 4. The Bank will directly enter into Annual Comprehensive Maintenance Contracts (AMCs) for certain services such as HVAC, lifts, Fire Fighting, DG set etc and attach these contractors to the Service Provider for management and for certification of bills etc. 5. The Bank will make all payments to the Service Provider for services rendered satisfactorily on monthly basis in accordance to the relevant clause of conditions of contract after deducting TDS at applicable rates. Page 5 of 23

6 TENDER FORM To The General Manager Bank of Baroda Eastern Zonal Office Plot No.38/2, Block GN, Sector V, Salt Lake City, Kolkata Dear Sir, Having examined the job data, scope of work, schedule of equipments/quantities etc. relating to the works specified in the memorandum hereinafter set out and having acquired the requisite information relating to the tender. I/We hereby offer to undertake the job specified for duration specified in the said memorandum at the rates mentioned in the attached Price Bid and in accordance in all respects with the specifications, scope of work and instructions in writing referred to in conditions of the tender, the Article of Agreement, Job requirements and conditions of contract and with such equipments as are provided for by and in all respects in accordance with such conditions so far as they may be applicable. Description of work MEMORANDUM The Service Provider is required for the manning related to Caretaker Service at Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata a) Earnest Money : Rs.20000/- (by crossed DD/BC in favour of Bank of Baroda payable at Kolkata) b) Period of contract : Contract period commences from 10 th day of issue of letter of intent by the Bank and period of contract will be 36 months from the date of commencement. Should this tender be accepted, I/We hereby agree to confirm and to abide by and fulfill the terms and provisions of the said conditions of contract annexed hereto so far as they may be applicable and in default whereof authorize the Bank to forfeit and pay to the Employer/Bank, the amount of earnest money mentioned in the said contract. I/We have deposited a sum of Rs.20000/- as earnest money with the Bank which will not bear any interest. Should I/We fail to perform the terms of the contract when awarded, I/We do hereby agree that this sum shall be forfeited by the Bank. All schedules necessary in connection with the job to be performed in terms of the contract wherever required are enclosed. Page 6 of 23

7 Our Bankers are a) b) The names of partners of our firm are a) b) The name of the partner/proprietor/director of the firm authorized to sign : Name of the persons having power of attorney to sign the contract: (Certified true copy of the Power of Attorney to be attached) Yours faithfully, Signature of the Tenderer / Service Provider Seal Witnesses 1. Signature Occupation Address 2. Signature Occupation Address Authorized Signatory Page 7 of 23

8 ARTICLE OF AGREEMENT ARTICLE OF AGREEMENT made this.. day of between Bank of Baroda, a corporate body having its Head office at Mandvi, Baroda and Corporate office at Bank of Baroda, Baroda Corporate Centre, Plot No. C-26, G Block, Bandra Kurla Complex, Bandra (E), Mumbai (Hereinafter called the Employer) of one part and.... (hereinafter called the Service Provider ) of the other part. Whereas the employer is desirous of awarding the job of Caretaker Service at Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata (Hereinafter referred to as the building) under SERVICES (Service Provider) of the building, for services like Housekeeping, attending the Guests, preparation of Meals, etc. and any other services (mentioned in scope of works) for the Employer (Hereinafter called as the work) to the said Service Provider and has caused documents and schedule of equipments showing and describing the performance of such jobs in pursuance of acceptance of tender submitted by him/them AND WHEREAS the document attached to the tender document covering the conditions job requirements, the schedule of equipments and the price bids initiated by the the employer have been accepted and signed by or on behalf of the parties hereto. AND WHEREAS the service Provider has deposited the Earnest money of Rs.20,000/- in token of performance of this agreement for 36 months from the date of commencement of the work as defined here in with provision for revalidation of the agreement every year if so desired by the employer and Service Provider on mutually agreed terms and conditions. AND WHEREAS the Service Provider has submitted to the Bank Technical Part (Part I) with a fully priced part (Part II) (which copy is hereinafter referred to as the contract) AND WHEREAS the said documents (hereinafter referred to as the Contract document ) and the CONTRACT DOCUMENT have been signed by or on behalf of the parties hereto. NOW IT IS HEREBY AGREED AS FOLLOWS: 1. For the consideration hereinafter mentioned the Service Provider will upon and subject to the conditions annexed carry out and render the services shown upon the Contract Document and described by or referred to in the Contract and in the said conditions. 2. The Bank will pay the Service Provider the said contract amount, Rs.. (Rupees. (Hereinafter referred to the Contract Sum ) or such other sum as shall become payable hereunder at the times and in the manner specified in the said conditions. 3. The said conditions and appendix thereto shall be read and construed as forming part of this agreement, and the parties hereto shall abide by, submit themselves to the conditions and perform the task as per the agreement on their parts respectively in such conditions contained. 4. This agreement and documents mentioned herein shall form the basis of this contract. 5. This contract is neither a fixed Lump sum contract nor a Piece work contract. But is a contract for manning and maintenance of the building and it s services/facilities and to be paid for proportionately according to the actual service performed. 6. The Service Provider shall be afforded every reasonable facility for carrying out of all works relating to the provisions of the service provider including manning and maintenance in the manner laid in the said conditions till the completion of the contract. 7. The Bank reserves to itself the right of altering the scope of work and nature of the work by adding to or omitting any items of work or having portion of the same carried out through other agency without prejudice to this contract. The Service provider will only be paid for the actual service performed and work done payable at the accepted unit rates. 8. Timely performance of the contractual obligation shall be considered as the essence of the contract and the service provider hereby agrees to commence the work soon after but not later than 10 th day from the date of issue of letter of intent by the Bank as provided in the said conditions and to perform the job during and within the stipulated contract period. 9. All payments by the Bank under this contract will be made only at Kolkata in Indian Rupees and shall be within 30 days from the submission of bills including period of checking subject to bills being in complete shape and format to be mutually agreed. 10. All disputes and differences of any kind whatsoever arising out of or in connection with the contract whether during or after completion of contract shall be deemed to have arisen at Kolkata and only court in Kolkata shall have jurisdiction to determine the same. Page 8 of 23

9 11. That the several parts of this contract have been read by the Service Provider and fully understood by him/them/the service provider shall not be entitled for the payments for the quantities beyond the tendered quantities unless ordered for, by specific instructions with prior approval from the Bank. 12. This contract is initially for a period of 36 months from the date of commencement of the work and no revision of quoted price will be entertained for subsequent extension of one or two years as decided by the Bank. Bank reserves the rights of not extending the contract beyond the said period. If the service provider fails to perform any of it s obligations under this agreement and if the Bank is dissatisfied with the services of the service provider during the regular and extended period, Bank may terminate the services of the service provider with a notice of winding up within a period of one month. 13. The Service Provider shall employ suitable person with good behavior for execution and execution of the works. 14. The Service Provider shall comply with the provisions of all labour legislation including the requirements of: (a) The payment of Wages Act (b) Employers liability Act, including P.F Act, Gratuity Act etc. (c) Workmen s Compensation Act (d) Contractor Labour (Regulation and Abolition) Act (e) Apprentices Act (f) Any other act or enactment relating thereto and rules framed there under from time to time If the contract is with a Partnership or an Individual IN WITNESS SHEREOF the owner and the service provider have set their respective hands to these presents and hereof the day and year first hereinabove written If the contract is with a company. IN WITNESS WHEREOF the Bank has set its hand to these presents through its duly authorized official and the Service Provider has caused its common seal to be affixed hereinto and has caused these present and hereof to be executed on it s behalf, the day and year first hereinabove written. Signature (Bank) Name & Designation Address Signature (Service Provider) Bank of Baroda Eastern Zonal office Baroda Tower, Plot No.38/2, Block GN, Sector V, Salt Lake City, Kolkata WITNESSES Page 9 of 23

10 General Rules and Instructions for Guidance of Tenderer 1. Tenders, which should always be placed in sealed cover with the name of the work written on the envelopes will be received up to 5.00 PM on and technical bid will be opened in this office on at 3:00 PM. 2. In case of two part tenders, date of submission, opening of tenders and the parts thereof along with superscription on the packages should be as per specific instruction on the tender notice/form. 3. Tenders are to be in the prescribed form, which can be obtained from the office of the Bank. 4. The contract period will be for 36 months from the date of written order to commence work. 5. The Service provider should quote in figures as well as in the words the rate, and the amount tendered by them. As indicated in Price Bid (Part II) the amount for each item should be worked out and the requisite totals to be given. The price bid (Part II) containing break up of cost trade wise and item wise should be completely filled in and amounts carried over to the abstract of cost which will also form part of contract documents. 6. Earnest money deposit, amounting to Rs.20,000/- (Rupees twenty thousand only) in the form of Bank Draft drawn in favour of Bank of Baroda, payable at Kolkata, must accompany Technical Bid (Part I) of tender and each tender is to be in a sealed cover super scribed Tender for Caretaker Service for guest house of Bank of Baroda, Flat No 4 A & Flat No 4 at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata Under no circumstances earnest money deposit will be in the form of fixed deposit receipt or guarantee or cheque. A tender which is not accompanied by deposit in the form of demand draft, as earnest money will not be considered. The earnest money so deposited will be held by Bank of Baroda without interest as a Security deposit for due fulfillment of contract for period of 36 months. The same will be returned after satisfactory rendering of services for the contract period. 8. The employer is not liable to pay any interest on the earnest money. The earnest money of the unsuccessful tenderer will be refunded without any interest soon after the decision to award the work is taken or after the expiry of the validity period of the tender whichever is later. 9. The acceptance of the tender will rest with Bank of Baroda, which does not bind itself to accept the lowest tender, and reserves to itself the authority to reject any or all of the tenders received without assignment of any reason thereof. All tenders in which any of the prescribed conditions are not fulfilled or incomplete in any respect are liable to be rejected. 10. All rates shall be quoted on the proper form in Price Bid/Abstract of Cost (Part II). 11. On acceptance of the tender, the name of the accredited representative(s) of the Service Provider who would be responsible for taking instructions from the Bank as employer shall be communicated to the employer. 12 The Bank reserves to itself the right of accepting the whole or part tender and the tenderer shall be bound to perform the same at the rate quoted. 13 All taxes including the sales tax or any other tax on material or finished works like Service tax, Work s Contract tax, Turnover tax etc. in respect of this contract shall be payable by the Service Provider and the Bank will not entertain any claim whatsoever in this respect. However Service Tax will be paid by Bank.. 14 The tender for works shall remain open for acceptance for a period of 90 days from the date of opening of Part II of the tenders. If any tenderer withdraws his tender before the said period, the Bank shall be at liberty to forfeit Earnest Money paid along with the tender. 15 The Tender for works shall not be witnessed by a Service Provider or Service Providers who himself /themselves has/have tendered. 16 It is obligatory on the part of the tenderer to sign the tender documents for all the parts and Competent Authority of the Bank. 17 The tenderer, apart from being a competent Service Provider, must associate himself with Page 10 of 23

11 the agencies of appropriate class and provide details as per Annexure I which is enclosed. 18 The Service Provider shall not assign or sublet any portion of the contract except with written permission of Bank of Baroda. In case of breach, Bank has liberty to serve notice and rescind the contract. 19 The earnest money, which will be treated as security deposit on award of contract of the successful tenderer, and will be forfeited, if he fails to comply with any of the conditions of the contract. 6. SERVICE PROVIDER TO INFORM HIMSELF FULLY : The Service Provider shall be deemed to have carefully examined the work and site conditions including labour, the general and special conditions, the job requirements, schedules of equipments and drawings and shall be deemed to have visited the site of work, to have fully informed himself regarding the local conditions and carried out his own investigations to arrive at the rates quoted in the tender. In this regard they will be given necessary information available with the department but without any guarantee about its accuracy. If the Service Provider shall have any doubt as to meaning of any portion of the general conditions, or the special conditions or the scope of work or any other matter concerning the contract he shall in good times, before submitting his tender, ascertain the particulars thereof by contacting the concerned officials before tendering. Once a tender is submitted the matter will be decided according to contract conditions etc. (a) (b) In case of difference between the rates written in figures and words, the rate adopted (in words) for working out the total amount of the item in the tender form, shall be taken as correct. In all other cases the correct rate would be that which is lower. In all cases of omissions and/or doubts or discrepancies in any item or job requirement, a reference shall be made to the General Manager, Eastern Zonal office, whose elucidation, elaboration or decision shall be considered as authentic and final. The Service Provider shall be held responsible for any errors that may occur in the work through lack of such reference and precaution. 7. All compensation or other sums of money payable by the Service Provider to the employer under the terms of this contract may be deducted from the Earnest Money Deposit if the amount so permits or from any sums payable to the Service Provider and the contractors within ten days after such deductions shall make good the amount so deducted. 8. The Employer shall have right to carry a audit/technical examinations of the works and the bill of the Service Provider including all supporting vouchers, abstracts etc. by any of the persons or organizations as appointed by the Employer. If as a result of the examination or otherwise any sum is found to have been overpaid or over certified it shall be lawful for the Employer to recover the sum from any payment due to the Service Provider for such work. 9. If for any reason, the employee is obliged by virtue of the provisions of the Workmen s Compensation Act, 1923 or any statutory modification or re-enactment thereof to pay compensation to a workmen employed by the Contractor in execution of works, the Employer shall be entitled to recover from the contractor the amount of compensation so paid. I/We hereby declare that I/We have read and understood the above instructions for guidance of tenderers. Witness Signature of Tenderer (Seal) Page 11 of 23

12 TERMS OF PAYMENT 1. Date of Commencement of work : 10 th day from the date of letter of intent by Bank of Baroda. 2. Period of Contract : 36 months from the date of contract. 3. Payment of bills by the Bank : Monthly payment as per Price Bid (Part II). To be submitted by the 1 st week of month & the same will be cleared within 10 days from date of receipt of bill. 4. Escalation : The prices shall remain firm and shall not be subject to variation for any reason whatsoever. Place : Signature of the Tenderer/Company Date : Page 12 of 23

13 CONDITIONS OF THE CONTRACT 1. Interpretation In constructing these conditions, the job requirements and/or the schedule of equipments the following words shall have the meaning herein assigned to them, except where the subject or the context other wise requires. (i) Employer : The term employer shall denote Bank of Baroda, Baroda Tower, Plot No. 38/2,Block GN, Sector V, Salt Lake City, Kolkata and any of its employees representative authorized on their behalf. (ii) Service provider: The term Service Provider shall mean the Service Contractor and their legal representatives. Service Provider acts as the Single Point Contractor for all Services Contract related matters at site. (iii) Site: The site shall mean guest houses situated at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata , where the works are to be manned and maintained. The terms works shall mean the work or works to be manned and maintained by service providers under this contract. (iv) The schedule of quantities shall mean the schedule of quantities as specified and forming part of this contract. 2. Scope The employer expects the Service Provider to take a Single Point and Full Responsibility of Manning and Maintenance of various services and certain other responsibilities as described. The Bank s/employer s objective is that Service Provider does not perceive this as a short term or a one-time contract but as an exercise in Asset Value Maximization and Asset Life Prolongation. The Service Provider shall employ modern systems and services necessary to support the daily operations ranging from housekeeping and maintenance by deploying competent, trained and experienced work force under a well structured system. 3 Scope and Responsibilities of Service Provider: The Service Provider is fully responsible for safe operation, effective maintenance Health/Hygiene etc. Details are given below: 3.1 Sweeping, cleaning and other cares of the guest Houses 3.2 Maintenance of Guest house 3.3 Attending to the Guest including preparation and service of Tea, breakfast, meals, etc. for the guests 3.4 Any other duties which may be assigned /specified by the Bank in relation to the guest houses and its guests. 3.5 Cleaning of bed sheets, pillow covers and towels etc. Page 13 of 23

14 4 Place of work and visit to site: Intending tenderer shall visit the site and make himself thoroughly acquainted with local site conditions, nature and requirement of works, facilities of transport condition, effective labour and material and removal of rubbish. 5 Tender submission The entire set of tender paper issued to the tenderer should be submitted fully priced and also signed in the last page together with initials on every page. Initials and signature will indicate the acceptance of the tender papers by the tenderer. 6 Agreement The successful Service Provider may be required to sign agreement as may be drawn including the amendments to Tender documents resulting from the issue of addendum (if any), any amendments made/agreed between the Service Provider and the employer prior to award of contract as well as where applicable, submissions made by the Service Provider, all pre-award of contract well as where applicable. 7 Taxes and Duties The tenderer must include in their tender prices quoted, all duties, royalties and sales tax or any other taxes or local charges if applicable. No extra claim on this account will in any case be entertained. However,Service Tax to be paid by Bank separately. 8 Service Provider s Employees The Service Provider shall employ suitable person with good behavior for execution and execution of the works. The Service Provider shall comply with the provisions of all labour legislation including the requirements of a b c d e f The payment of Wages Act Employers liability Act, including P.F Act, Gratuity Act etc. Workmen s Compensation Act Contractor Labour (Regulation and Abolition) Act Apprentices Act Any other act or enactment relating thereto and rules framed there under from time to time. The Service Provider shall keep the employer saved harmless and indemnified against claims if any of the workmen and all costs and expenses as may be incurred by the employer in connection with any claim that may be made by any workmen. 9 Insurance The Service Provider shall keep the employer it s servants or agents indemnified against claims, actions or proceedings brought or instituted against the employer, it s servants or agents by any of Service Provider s employees or any other third party in connection with relating to or arising out of the performance of the services under the agreement. The third party insurance shall cover: (a) Personal injury (b) Property Damage Rs.5.00 lacs Rs.5.00 lacs Page 14 of 23

15 10 Termination of Contract If the Service Provider fails to perform any of its obligations under this agreement and if the Bank is not satisfied with the services of the Service Provider. Bank may terminate the services of the Service Provider, with a notice of winding up within a period of one month of written notice. Bank should not be liable for any cost/damage/expenses or any loss whatsoever that the Service Provider may suffer on being served with winding up notice by the Bank. 11 Validity of proposal The proposals from the Service Provider shall be valid for a period of 90 days from the date of opening of Part II of tender and the Service Provider shall not withdraw his proposal prior to the expiration of the validity period, failing to which the EMD sum shall be forfeited. 12 Compliance with all statutory requirements The Service Provider shall comply with all statutory requirements prescribed by the local as well as central government authorities from time to time and submit a monthly report along with all the required proof of compliance to the employer along with the monthly invoice. The Service Provider shall produce all the relevant statutory documents for inspection by the employer and the government authorities. Tenderer to assist the Bank for preparing necessary registers/records that are to be maintained by the principal employer and timely submission of the same to the Labour office. 13 Occupation Health and Safety With regards to occupational health and safety, the Service Provider shall adhere to the following : Compliance - Comply with applicable local authority requirements - Comply with applicable Banks requirements specified in the contract and appendices - Correct all health and safety non-compliance s in a timely manner and where there is an immediate danger to health or life, to stop work immediately. - Be liable for liabilities arising due to non-compliance of contractor employees, agents or sub-contractors with applicable requirements. 14) Communication - Maintain a system for recording and reporting accidents/illness occurring at Bank of Baroda premises of Service Provider s labour or while doing work for Bank of Baroda. - Ensure that Service Provider employees are trained and suitably qualified for their risks. - Implement a communication process with Bank of Baroda and employees of the Service Provider, an equipment hazards, unsafe conditions or acts and actions required to prevent injury or damage to property and where necessary, to provide suitable and effective means of warning. Page 15 of 23

16 - Periodically report of Bank of Baroda on the performance of the safety management system, programs and violations of safe work practices and status of corrective plans. 15 Safety Management - Initiate and maintain safety management programs to protect Service Provider s employees from hazards through procedures, practices, and regular inspection of the work areas, materials, equipment, information and training necessary for safe work performance. - Maintain records including but not limited to Service Provider employees training, hazard assessments, communications, permits, licenses and accidental investigations. - In instances, where such work is carried out, implement permit to work programs, including but not limited to hot work, entry into confined spaces, work on fire suppression systems and work on high voltage and live electrical equipments. 16 Disaster Recovery Plans The Service Provider shall annually provide and maintain disaster recovery plans for all services, building systems, with the first plan completed at the end of the transition period. The steps should be detailed enough to facilitate the decision making and significantly reduce the time needed to recover the services. 17 Payment The service Provider bill shall be prepared by the Service Provider in the form prescribed by the employer on monthly basis. The bill in proper form must be duly accompanied by details of work carried out in that month and must show deductions for all previous payments etc. Page 16 of 23

17 APPLICABLE LAW AND ARBITRATION Governing Law The terms of this contract shall be constructed in accordance with the laws of India. Amicable settlement between the Client and the Service Provider agree that they will first attempt to resolve any disputes regarding this Agreement through mutual consultation. However, if such consultations do not result in satisfaction to either party within thirty (30) days after one party has given written notice to the other to commence such consultations, then either party may refer the dispute to arbitration. Arbitration : Any dispute, controversy or claim arising out of or relating to this Agreement, or breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996 as at present in force and the following provisions: Language : Arbitrators Venue Award final (i) The arbitrators shall refer to the English text of this contract and all proceedings shall be conducted in English. (ii) There shall be three (3) arbitrators all of whom shall be fluent in English. Bank of Baroda and Service Provider shall each select one arbitrator and the two arbitrators chosen by the parties shall select the third arbitrator as an umpire. (iii) The parties shall agree that the place of arbitration shall be Kolkata, India. The arbitration award shall be final and binding on the parties. The cost of the arbitration shall be borne by the losing party unless otherwise determined by the arbitration award. When any dispute occurs, the parties shall continue to exercise their remaining respective rights and fulfill their remaining respective obligations under this Agreement. Page 17 of 23

18 ROLES AND RESPONSIBILITIES 1.0 Scope and responsibilities of the Bank The Service provider will perform all the services pertaining to care taking and housekeeping of the Guest House of Bank of Baroda, located at Flat 4A & Flat no.4b at Mahamaya Apartment,187,Prince Anwar Shah Road,Kolkata including rooms, toilets, dining rooms/spaces, reception, kitchen, corridor and storage spaces. The Service Provider will supply all consumables, tools & tackles required for such job. Broadly Service Provider will be responsible for following works: A. CARE TAKING SERVICES: The Service provider will provide round the clock attendant services at the Guest House. Attendant services will include issue of cleaned, washed, dried linen, blankets, towels, etc. every day and other materials required by the occupants of the guest House from time to time. They will be also responsible for accounting of issues and returns and reporting on losses and damages. Service provider will also provide round the clock reception services. Reception services include allotment of rooms to the guests, getting necessary entries in the records on arrival and departure of the guests. The exact inventory of the items shall however be taken and recorded by Bank at the time of handing over the job. Any other material/equipment required by the Service provider for the dayto-day working, will be purchased and made available by the Bank. The Service provider will be responsible to maintain all provided items in service conditions at his own cost. B.HOUSEKEEPING & CLEANING SERVICES: Housekeeping & cleaning works at the Guest House and the surrounding areas include: i) Dusting of furniture, walls, TV sets, Study tables, Refrigerators and removal of cobwebs etc. ii) Cleaning of all rooms, corridors, Balconies and all other spaces and removal and quick disposal of garbage and kitchen wastes. iii) Maintenance of flower pots, if planted in and around the rooms. iv) Removal of tainted materials & dust from the floors, rooms verandah, Balcony, kitchen, toilets etc. v) Maintenance of beds, providing clean linen, blankets, towels, soaps etc. to the guests on daily basis. vi) Keep the rooms ready to occupy. C. LAUNDRY SERVICES: i) Cleaning of bed sheet and towel of each room every day. ii) The Service provider will provide laundry and ironing services to guests on payment basis. iii) The Service provider will make arrangements for cloth washing/dry cleaning from the local market on payment basis, if required. D. CATERING SERVICES: I) Procurement and storage of all kind of raw food items as per requirement of the Guest. ii) Cooking, preparing and serving of food items as per requirement of the guest. iii) Supply of cleaning materials for kitchen equipments. iv) Supply of napkins, towels and tissue papers. v) Maintaining cleanliness and hygiene at the kitchen,pantry and dining hall etc. vi) Providing paper napkin/tissue papers along with all the meals. vii) Vegetarian and non Vegetarian food will be cooked and served separately. Page 18 of 23

19 viii) The food shall be cooked, stored and served under hygienic conditions and it shall be ensured that only fresh food is served to the guests and stale food is not recycled. ix) The Service provider shall procure/purchase only good quality fresh vegetables from the market and ensure to check the quality of food from time to time. x) Kitchen equipments, cooking utensils, crockery, cutlery, dining hall furniture and service counters will be provided by the Bank. Upkeep of these will be the sole responsibility of the Service provider. xi) The Service provider will be the custodian of all the Bank s properties at the Guest House, inventory during the period of the contract and shall make good any loss to the inventory by way of misuse, breakage, theft etc. at his own cost. 1.0 Bank will provide the following items 1.1 Crockery s, utensils, cooking fuel and 2.2 Bed Sheets, pillow covers, towels and all furniture s. Rate chart of food items are as under and it will be fixed for 36 months: 1. Tea / Coffee (with Rs. 7/- per cup, 2. Rs. 30/- per plate : (a) Bread with Butter/ Jam and Omeletts or fruits, or (b) Chira Puha / Uppma, or (c) Paratha with sabji 3. Rs.80/- per plate : (a) Chapati, Rice, Dal,Sabji (two varieties),papad and Salad, (b) Fish or Rs.40/- per plate (two piece) Page 19 of 23

20 INSURANCE CONFIRMATION LETTER (To be typed on Contractor s Letterhead, signed & stamped by Authorized person) The General Manager Bank of Baroda Eastern Zonal Office Plot No. 38/2, Block GN, Sector V, Salt Lake City, Kolkata Dear Sir, Re : Confirmation of Insurance Policies/Agreement No. for caretaker We hereby confirm that we have effected valid insurance policy (ies) expiring on which comply (ies) with all the requirements and conditions stipulated in the Insurance and Indemnity Article of the above Contract / Agreement including Inter-alia :- Waiver of subrogation against its servants, agents, employees, Subsidiaries and all other companies in the Owner s Group Corporate or Company Seal Authorized Signature Name of Company By.. Title Page 20 of 23

21 PART-II PRICE BID For -24- hours uninterrupted service in Bank s Guest Houses at Flat No 4 A & Flat No 4 B at Mahamaya Apartment, 187, Prince Anwar Shah Road, Kolkata : Cost for 12 months Rs. * Cost for 36 months = Rs. * (* Statutory taxes i.e. Service Tax, VAT, if any will be applicable as per Government Guidelines) (Signature & Stamp of the Bidder) Page 21 of 23

22 ANNEXURE I PROFILE OF EXPERIENCE IN HOUSEKEEPING FACILITY (PLEASE ATTACH ADDITIONAL SHEET, WHEREVER NECESSARY) 1. Name and status of the : Proprietor / Director / Partner 2. Qualification : 3. Average age of the work men : 4. Experience in : Government / Public Sector / Research Institute Private Institution a. Position held : b. Reasons for leaving : c. Length of service & designation in : each post (attach additional sheet, if necessary) d. Do you have experience of running a : system similar put to tender. If yes, please give details 5. a) Do you have a control room which is open round the clock. If yes what is the Name, phone No./Mobile No. & the level of person manning it : b) In case of a sudden accident, fire or any emergency, what support in terms of resources your organization can provide? : 6. Have you provided Contractor s All Risk Policy, Employees Liability Insurance, etc. in any of your contracts? If yes, give details. : 7. If you think you have expertise in the work put to tender, please give a brief write up on that. : 8. Any other information: 9. Do you have The Contract Labour (Abolition & Regulations Act, 1970) license from the Labour Commissioner s office, please provide the details & the copy: Signature: Name: Designation: Name & Address of the company with seal : Date: Page 22 of 23

23 ANNEXURE II Contact details of establishments, caterer has previously provided catering and caretaking services: S No 1 Name of the Organization Contract value per year Name of the Officer in Charge & his Mobile / Phone No Period of Contract Total Contract Period (in months) Date (Signature and Stamp of Service Provider) Page 23 of 23