Features and Benefits to Your Customers Features and Benefits to Your Dealership Sales Tips Customer PPP Rejection Form

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1 PowerGard Protection Plan Dept. Deere & Company, One John Deere Place, Moline, IL for exception requests or systems issues. John Deere Limited ; Magnesium Dr. Crestmead, Queensland, Australia 4132 Dealer Support Toll Free: (Australia) / (New Zealand) POWERGARD TABLE OF CONTENTS COTTON HARVESTERS COVERAGE REVIEW PowerGard Protection Plan - Program Introduction Program Parameters Purchase Periods and Term Options Contract Terms, Limitations & Deductibles Limited and Comprehensive forms Covered and Non-covered Components Limited (engine & powertrain) form Covered and Non-covered Components Comprehensive (full-machine) form POWERGARD PROTECTION PRICING & PURCHASING Quoting a Price for the PowerGard Protection Plan Determination of the Cost of PowerGard Processing a PowerGard Protection Plan Contract PowerGard Certificate Cards PowerGard Protection Plan Processing Flow Chart HOW TO SELL Features and Benefits to Your Customers Features and Benefits to Your Dealership Sales Tips Customer PPP Rejection Form CLAIMS PROCESSING Advantages of PowerGard Protection Plan Processing Requirements Reimbursement Provisions Steps to Process Claims Common Claim Situations Covered Part Replacement Guidelines Definition of a Covered Event ACKNOWLEDGEMENT Dealer Acknowledgement Form PowerGard Harvesting Equipment DSEW044 ( ) Cotton Harvesters

2 COTTON HARVESTERS - PROGRAM INTRODUCTION PowerGard Protection Plan is an extended warranty for John Deere Harvesting Equipment covering defective components/parts of the engine, powertrain, and a limited number of miscellaneous components due to faulty materials or original workmanship. PowerGard Protection Plan is not insurance. Due to the possibility of rock damage and other insurance related hazards, PowerGard will not cover components in the crop path. PowerGard Protection Plan programs are designed to compliment other aftermarket products, such the PowerGard Maintenance Plan, to give a customer more control over the total cost of ownership. POWERGARD PROTECTION AS A COMPETITIVE ADVANTAGE PowerGard gives you the ability to offer more flexibility in extended warranty options. You can offer PowerGard on new (in warranty) harvesting equipment sales (Limited or Comprehensive coverage forms) You can sell your new units with continuous coverage after the JD basic warranty. You can protect your customers from costly downtime and repair expense. TAILORED COVERAGE OPTIONS PowerGard created different coverage options to match the average annual usage of your customers. PowerGard Protection program options are based on engine hours. Plan A coverage options for new harvesting equipment are targeted to three different types of operators: Low hour users = up to 250 hours per year Average hour users = hours per year High hour users/custom cutters = hours per year Present customers with the right coverage option, given their average annual usage. The 24 total month PowerGard options under Plan A do not provide engine coverage, as the engine is covered by the JD Basic Warranty for the first 24 months or 2000 hours. However, the PowerGard contracts for 24 total months do provide extra protection on all PowerGard covered components for the second year that are not covered by the JD Basic Warranty. These options are perfect for customers who will only use the equipment for two years. PowerGard Harvesting Equipment DSEW044 ( ) Cotton Harvesters

3 POWERGARD PROGRAM PARAMETERS DEERE BASIC WARRANTY: 2 years / 2000 hours Engine 1 year / unlimited Full Machine FOR COTTON HARVESTERS PROTECTION PLAN A: The PowerGard Protection Plan A is available for new and pre-owned John Deere cotton harvesters. The cotton harvesters must be in the first year of the John Deere basic warranty and have less than 1000 engine hours. Basic Warranty Start Date 95 Days / 100 Hours 1 Year / 1000 Hours PLAN A Grace Period No Surcharge Applied PLAN A Delayed Purchase Period + 40% Surcharge Applies Plan A Grace Period : PowerGard Protection Plan can be purchased any time from the Deere Basic Warranty start date and up to 95 days or 100 hours without a surcharge. Plan A Delayed Purchase Period : PowerGard Protection Plan can still be purchased after 95 days or 100 hours and up to 1 year or 1000 hours with a +40% surcharge applied to the pricing. All Plan A terms include the Deere Basic Warranty. PLAN A TIME/HOUR OPTIONS AVAILABLE Limited (engine & powertrain) Coverage Terms - include the John Deere Basic Warranty Total Months 24* 24* 24* Total Hours Total Months Total Hours * Engine coverage provided under the John Deere Basic Warranty for these options. Comprehensive (full machine) Coverage Terms - include the John Deere Basic Warranty Total Months 24* 24* 24* Total Hours Total Months Total Hours Total Months Total Hours * Engine coverage provided under the John Deere Basic Warranty for these options. PowerGard Harvesting Equipment DSEW044 ( ) Cotton Harvesters

4 CONTRACT UPGRADES / EXTENSIONS PLAN A:: Plan A PowerGard Protection contracts purchased on new (in warranty) Cotton Harvesters, can be Upgraded. Upgrades (term extensions) can only be made to the same coverage type (i.e. Limited to Limited, or Comprehensive to Comprehensive) for longer terms (to longer total months, higher total hours, or both) out to the maximum terms available. SALES TIPS: Determine your customers average annual usage of their machinery (i.e. <=250 hours, hours, or >500 hours per year/season) to better fit their needs. Utilize the rejection form at the time of sale to document that PowerGard was offered, and the customer rejected the plan. This can protect against special allowance requests. PowerGard Harvesting Equipment DSEW044 ( ) Cotton Harvesters

5 POWERGARD PROTECTION PLAN LIMITED (ENGINE & POWERTRAIN) - COTTON HARVESTERS ENGINE COMPONENTS COVERED Cylinder block Rocker arm cover Timing gear covers Head Oil Pan All parts contained inside any of the above components. Fuel injection pump and injectors Electronic fuel injection controller Electronic unit injectors Turbocharger Flywheel Water Pump Crankshaft seals/oil seal housings Intake and exhaust manifolds attached to the cylinder head Oil coolers mounted directly to the engine Crankshaft torsional damper Starters ENGINE COMPONENTS NOT COVERED External pipes and hoses (including but not limited to turbo charger oil line, injector pump lines, and air intake hoses and clamps) Fan and accessory drive belts Accessory mounting brackets Accessories POWERTRAIN COMPONENTS COVERED Hydrostatic drive pump and motor Propulsion transmission Final drives All parts contained inside of any one of these components. MISCELLANOUS COMPONENTS COVERED Unit drive hydrostatic pump Unit drive hydraulic motor All parts contained inside of any of these components. POWERTRAIN COMPONENTS NOT COVERED Steering cylinders Brake assemblies External linkages Pipes and hoses Rear wheel drive assist units Rims, tires and tubes Maintenance/Wear items MISCELLANOUS COMPONENTS NOT COVERED Unit drive shafts Bevel gear boxes Maintenance/Wear items NOTE: REASONABLE DIAGNOSTIC TIME IS REIMBURSABLE UNDER POWERGARD. $500 DEDUCTIBLE APPLIES PER COVERED EVENT. (A COVERED EVENT IS ALL REPAIR WORK IN A SINGLE WORK ORDER COVERED BY POWERGARD) PowerGard Harvesting Equipment DSEW044 ( ) Cotton Harvesters

6 POWERGARD PROTECTION PLAN REASONABLE DIAGNOSTIC TIME IS PAID ONLY ON CONTRACTS WRITTEN ON/AFTER 9/1/07 COMPREHENSIVE COVERAGE FORM - COTTON HARVESTERS COMPONENTS COVERED All parts of the John Deere tractors are covered under the Comprehensive coverage form, with the exception of the non-covered items listed in the right hand column. COMPONENTS NOT COVERED Tyres/Tracks Rubber Hoses, Belts, Seals Radios Batteries Equipment attachments AG Mgt. Solutions (AMS) Components - receivers - processors - displays [These AMS items above can get PowerGard extended warranty by purchasing contracts on individual components.] - wiring harnesses - software / data - storage/key cards Maintenance or Normal Wear Items, such as, but not limited to: oil filters coolant fluids (lubricants, conditioners) hoses seals belts dry brake systems dry clutch systems/components DEDUCTIBLE APPLIES PER COVERED EVENT. (A COVERED EVENT IS ALL REPAIR WORK IN A SINGLE WORK ORDER COVERED BY POWERGARD.) $500 deductible applies for all PPP Claims on Cotton Harvesters

7 QUOTING A PRICE FOR POWERGARD PPP PRODUCT SPECIFIC CALCULATORS ON PPP HOME PAGE This is a quick and easy way to quote the PowerGard Protection Plan without having to first process a delivery receipt. Our PowerGard Protection Plan Home Page allows you to select from one of 10 different equipment program Home Pages. Once in the product specific home page (such as Cotton Harvesters), in the right hand navigation panel, you will find an area called Calculators, where you can generate quotes (and Proposal Documents) for a variety of coverage forms, contract terms, and models from the various Cotton Harvester price groups. On the Cotton Harvester PPP Program home page, you will find Calculator links on the upper right hand side navigation. NOTE: When a PPP Contract is quoted and sold to your customers, a delivery receipt must be processed in order for PowerGard Contract to be registered in the Contract Purchase system in the PPP web site. When you are quoting PowerGard with price pages, do not forget that a +40% surcharge applies to purchases/ during the Delayed Purchase Period (later in basic warranty). SALES TIPS: Remember to offer PowerGard before you finalize your deal. It is easier and more economic to include PowerGard costs in the payments up front when the prices are the lowest and the cost can be rolled into the financing arrangements. Present the cost of PowerGard as either dollars per hour or dollars per month to break down the cost into something more measurable than a total dollar amount of the contract/coverage. If customer rejects PowerGard, request customer to: o check the rejection box and initial on the John Deere Purchase Order, o check the rejection box and provide signature on the PowerGard Proposal Document which is generated off the on-line calculator, or o Have your customer sign the PowerGard Rejection Form at the end of this manual, or the Customer Accept/Decline form found in the lower link in the left side navigation bar on the PowerGard Protection home page. LINKS TO PPP PRICING FROM BUILD & PRICE AND QUOTE IN JD SALES CENTER The PPP pricing is also available from links from other quoting and sales process applications such as the Build & Price and Quote segments in JD Sales Center. This makes quoting (and not forgetting), the PPP program easier on most equipment quoting transactions.

8 DETERMINATION OF THE COST OF POWERGARD The cost of the product varies based on the following risk/coverage characteristics: 1. PPP Coverage Form (Limited vs. Comprehensive) 2. Purchase Period (Grace Period (no surcharge) vs. Delayed Purchase Period (w/ surcharge) 3. The Model of the Cotton Harvester (determines the rating/pricing group) 4. Plan Term (the Total Month/Total Hour Limit of Coverage selected) 5. Dealership s own experience (Dealer Adjustment Factor) Regular Plan Base Cost X Dealer Factor - (these are all currently set at 1.00 for all NA dealers) = Dealer s Net Cost 6. Country of Use: The New Zealand Additive Application (applies the fixed 1.3 X the Aust $ price for New Zealand transactions). 7. Dealer Mark-up prices are marked up 25% over dealer cost to get to the list price (before GST taxes are applied for Australia & New Zealand). We suggest a 25% mark-up from the dealer based cost as reflected in all Protection Fees /List Prices in the Calculators and Contract Purchase system. 8. Applicable GST tax rates for Australian & New Zealand DEALER ADJUSTMENT FACTOR: The Dealer Adjustment Factor can be established once suitable dealership experience can be established over several years. All dealer factors are currently set at Those dealers whose factors change from 1.00 will receive a 30-day notification of their debit/credit, which should be applied on manual quotes. The dealer cost will reflect this debit/credit on the Intranet calculator. It can take years to gather enough experience to have a factor change up or down from a current factor of 1.00.

9 PROCESSING A POWERGARD CONTRACT All PowerGard Protection Plan contracts must be entered in the Purchase Contract application when they are sold to be valid. Verbal quotes and handwritten schedules of coverage will not be honored unless entered in the Purchase Contract application in the PowerGard Protection home page, and within program parameters. Any contract, which is not entered in the PPP Contract Purchase application, will be the selling dealer s responsibility in the future during the extended warranty period. To purchase a PowerGard Protection Plan contract, PPP Home Page and select the Purchase Contract link found under the SALES, SERVICE or OFFICE ADMIN sections. Then perform the following steps: From the Purchase Contract link on the PowerGard Protection Home Page Enter the PIN number of the eligible machine Answer basic questions on customer& dealership number validation, hour-meter reading, contract purchase date, Limited (engine & powertrain) or Comprehensive (full-machine) coverage, etc. Select the eligible time/hour option and plan desired and simply purchase online. The time and hour options screen will display the Reference Number (Dealer Base Cost) and the applicable Protection Fees (List Prices), plus all applicable country GST tax amounts and the grand Total with GST (to quote and charge the customers). The screen will then show a Summary of all the detailed information on the customer, dealership, PowerGard Protection Plan terms chosen and the dealer base cost (reference number). Check the information on the screen carefully. The question, Do you wish to purchase this contract? will appear on the bottom, which will require you to answer by clicking Next or Cancel or Reselect Opt. If OK click Next and also click OK to the pop-up box that appears as a last reminder. Once successfully registered, you get a notice on the screen. You then have the option to Print Schedule (as a proof of purchase for your records or for your customers). Close the document for the contract purchase and then you can enter your next PIN that requires the next contract. If you have any questions, please us at SharedPPP@JohnDeere.com for assistance.

10 POWERGARD CERTIFICATE CARDS The following certificate card, along with the PowerGard Protection terms, will be issued to the customer within approximately 30 days after the PPP contract is electronically purchased. [ Front of Card ] PowerGard Protection Plan Certificate Machine Data Protection Plan Information Model PIN Delivery Date Deductible End Date End Hours Protection Plan Purchased The John Deere PowerGard Protection Plan is an extended warranty on select covered components providing reimbursement for parts and labour (less any applicable deductible) for failures or breakdowns that occur beyond the John Deere Basic Warranty on John Deere equipment. Selling Dealer Name and Phone Number: Customer Information: Important Notices: All deductibles are applied per covered work order. [For Tractors Only] Commercial Scraper Applications Yes No See the reverse side of this certificate for more details, and reference the actual PowerGard Protection contract for all terms, conditions and limitations. [ Back of Card ] IMPORTANT NOTICE TO PURCHASER The PowerGard Protection Plan only applies to covered components of Covered Equipment, which is specifically described in the Schedule Of Coverage and is subject to the terms, conditions, and limitations set forth in the PowerGard Protection Plan. Throughout the PowerGard Protection Plan, the terms you and your refer to the purchaser of the PowerGard Protection Plan. The terms we, us, and our refer to John Deere Limited (ABN ) of Magnesium Drive, Crestmead, Queensland, AUSTRALIA 4132.) Read the PowerGard Protection Plan carefully. Your rights and remedies under the PowerGard Protection Plan are limited as indicated below. The PowerGard Protection Plan may be terminated prior to expiration under the provisions of the PowerGard Protection Plan. Where permitted by law, JOHN DEERE products carry no implied warranty or condition of merchantability or fitness. The PowerGard Protection Plan is not insurance. This PowerGard Certificate Card serves as your proof of protection for the equipment scheduled on the reverse side. All coverage, terms, and conditions applicable to the covered equipment and components are determined by the actual PowerGard Protection Plan agreement. All repair work covered by the PowerGard Protection Plan must be performed by an authorised John Deere dealership in order for proper coverage determination and reimbursement under this protection plan. PowerGard Protection is transferable to all subsequent owners. All questions and inquiries should be directed to an authorised John Deere dealership, or call toll free (Australia), or (New Zealand). These PowerGard Protection Certificate Cards will be mailed to all customers who purchase the extended warranty coverage after the contracts are processed via the Purchase Contract link on the PowerGard Home Page within Pathways. In addition to these certificate cards, the actual PowerGard Protection contracts terms, conditions and limitations will also be mailed to customers.

11 POWERGARD PROCESSING FLOW CHART (RECOMMENDED) Customer Desires Coverage - Delivery receipt must be processed for new or used units first. Is the Cotton Harvester eligible? - Is it a John Deere Cotton Harvester? - Is it within time/hour requirements? Identify available term options? - How long will customer keep the unit? - How many hours per year will they operate? Quote a PPP price using PG Home Page Calculators, or Build & Price or Quote in JD Sales Center, & generate a Proposal Document. Close the Sale. Purchase the PPP Contract - Submit required information - Print PowerGard schedule of coverage and attach to PowerGard contract (or proposal) and give to the customer as proof of purchase Receive payment for PowerGard from Customer - Cash - Financing through JDF (or other financial institution) - Credit Card payment Customer will receive (from John Deere) a Certificate Card & contract terms in the mail approximately 30 days from date of purchase, verifying the coverage purchased/processed.

12 FEATURES AND BENEFITS TO YOUR CUSTOMERS The following features and benefits of the PowerGard Protection Plan should be explained to your customers when they purchase a new Cotton Harvester with PowerGard Protection extended warranty: Guaranteed Cost of Ownership - With the one-time, up-front PowerGard Protection fee, the customer s repair costs on covered items are now budgeted, and their equipment investment is protected. This protection fee is even more manageable when financed over a period of time, as compared to the possible repair bills for catastrophic breakdowns and equipment failures. Flexible Coverage Terms to Fit Customer s Needs - The PowerGard Protection Plan offers many total month and total hour options to meet the needs of all your customers, whether they put low hours or high hours on their Cotton Harvesters annually. Continual Warranty Protection for Engine & Powertrain, or for the Full Machine - The PowerGard Protection Plan is designed by Deere for Deere Cotton Harvesters and extends warranty protection on either the engine & power train only, or on the full machine (less any wear or maintenance items). This assures the customer that continual warranty protection can be purchased without coverage gaps during their ownership period of the equipment. No Pre-Approval on Repairs / No Up-Front Customer Repair Costs Customers do not incur up-front repair costs on covered items since repair costs (less the deductible) are paid directly to the dealership through the program. The customer does not have to pre-pay for repairs and wait for reimbursement. Transferable Coverage With No Transfer Fees - When a Cotton Harvester covered by PowerGard is sold, any remaining time or hours under the PowerGard Protection is transferable to the next purchaser. This adds value at resale or trade-in time. Pays for Parts and Labour - The PowerGard Protection Plan provides extensive parts and labour coverage, which minimizes the customer s total out-ofpocket expenses. John Deere Dealers available for all service work - With the number of authorized Deere dealerships country-wide, it is easy to find a dealer who can perform covered repairs under the PowerGard Protection Plan for all customers. Ability to Finance Protection Fees - The PowerGard Protection fee can be financed in various ways, including cash sales, John Deere Finance programs, Farm Plan, Ag Plan or other financing methods.

13 FEATURES AND BENEFITS TO YOUR DEALERSHIP The following features benefit you and your dealership when selling the PowerGard Protection Plan: Aftermarket Profit Opportunity - A profit margin can be made on the sale of each PowerGard contract. All PowerGard Protection contracts are marked up a recommended 25% on all computer systems and Internet calculators. This mark-up is also reflected in the Protection Fee prices (list) in your pricing pages, calculators, and proposal documents. Quicker Inventory Turn - Offering PowerGard on used units that still have PPP coverage remaining, helps you turn your pre-owned (but still under warranty) inventory quicker and for higher prices and margins. Remain Competitive PowerGard allows you to provide extended full machine or engine & powertrain coverage on John Deere Cotton Harvesters that is above and beyond programs offered by other manufacturers or independent programs for new equipment. Increase Service Revenues / Tie Customer to Dealership Since PowerGard requires that repairs and repair reimbursement be completed through authorised Deere dealers, this results in increased service and repair business to your dealership, and helps keep your customers out of independent repair shops. Move More Genuine JD Parts All PowerGard Protection Plan contracts require that repairs and replacement use only Genuine John Deere Parts by authorised John Deere Dealers. Higher Overall Profit Margin on Units Sold with Protection - Adding PowerGard Protection for the customer s Cotton Harvester allows you to get higher overall margins on all units sold with PowerGard contracts.

14 SALES TIPS 1. OFFER POWERGARD UP FRONT. PowerGard should always be presented before the total deal is finalized. Your chances of selling PowerGard are much greater at the time of the tractor sale as compared to after the sale during the Grace Period, or in the Delayed Purchase Period, which requires a surcharge. 2. INCLUDE POWERGARD COSTS IN CUSTOMER S PAYMENTS. Whenever possible, the final price should be quoted including PowerGard costs. It is more difficult to sell additional products or protection after the customer has agreed to certain payments or total cost of the tractor. 3. REDUCE POWERGARD COSTS TO THE LOWEST DENOMINATOR. When presenting the cost of the Protection Plan, break down the cost to a measure the customer can best relate. Divide the customers PPP cost by the number of months or total hours they are choosing for protection to arrive at a Cost Per Month or Cost Per Operating Hour figure. 4. SELL THE PROTECTION AS VALUE-ADDED. Always build value first. Describe and present the PowerGard Protection Plan before you talk about the cost. Do not sell PowerGard by talking about how much the cotton harvester you are selling may need the protection. Tell the customer that John Deere and your dealership are able to offer their customers the option of additional warranty protection that fits their unique needs. Deere and their authorized dealers can better take care of their equipment should they experience a failure or breakdown, by pre-paying a smaller amount up front for the protection, they can hedge against the possibility of large repair bills in the future, should they experience an out of warranty failure. 5. USE VISUAL AIDS IN YOUR SALES PROCESS. Since PowerGard protection is an intangible product it is important to use marketing and promotional items during the sales process to increase customer awareness. Failure to use visual aids can reduce sales by as much as 50%. Use the Proposal Document as a sales tool to cover the features and benefits of the PPP program, or any other related brochure as a marketing tool. 6. ALWAYS ASK FOR THE ORDER. Many Deere dealers are currently marketing similar products successfully by including an extended warranty quote on every equipment sale and always asking for the business. Some dealers are able to these on as much as 90% of all sales using this method. Customers will not buy products that are not offered.

15 7. DOCUMENT ALL POWERGARD PROTECTION PLAN REJECTIONS. If a customer declines to purchase PowerGard Protection, document it! There are a number of forms to use. You can use the PowerGard Protection Plan Accept/Decline Form located in the lower left hand navigation bar. You can also use the Accept and Decline boxes on the formal Proposal Documents, located off the PowerGard calculators. Some dealers also use the accept / decline boxes on the standard John Deere purchase order. Also, within this manual is a PowerGard Rejection Form (next page) that is useful in getting proper documentation. This documentation assures your dealership that you will not absorb repair costs on tractors that were not sold with PowerGard Protection, and can reduce your special allowance exposure as well. With a signed rejection form, you will have documentation that coverage was not purchased. (See the following page. Use it to make copies.) 8. PAID BY POWERGARD STAMP. When customers who have purchased PowerGard bring their tractor in for repair on a covered part, show them the value of having purchased PowerGard. Fill out a repair order showing the work that was completed and associate the price with each repair. Then, write, PAID by PowerGard Protection Plan on the repair order so they can SEE that their PowerGard purchase was a good decision in the past. This helps reinforce the value of the PowerGard Protection Plan. You could also use these Stamped repair orders to show future customers the value of PowerGard.

16 POWERGARD PROTECTION PLAN CUSTOMER REJECTION FORM Customer Name: Customer Address: Equipment Make/Model: Pin# Date of Equipment Purchase: / / Date PowerGard Rejected: / / I have been offered the coverage options available on the equipment listed above provided through the PowerGard Protection Plan. I understand the general terms and conditions of the engine and powertrain additional protection offered in the PowerGard Protection Plan, and have chosen not to purchase any extension options beyond the protection provided by the John Deere basic warranty. With my signature below, I waive any possible rights or claims on warranty related repairs or items once my equipment (listed above) is beyond the original warranty protection in the John Deere basic warranty, in either time or operating hours. Customer Signature Dealership Representative Signature

17 CLAIMS PROCESSING ADVANTAGES OF POWERGARD PROTECTION PLAN: No pre-approval process. Experienced Deere claim adjusters, who know the equipment, process all claims. Provides extensive parts and labour coverage, minimizing customer s expenses. Under PowerGard Protection, reasonable diagnostic time is reimbursable. PROCESSING REQUIREMENTS: Each covered repair event (repairs under a single work order/repair visit that are covered by the PowerGard Protection agreement) should be submitted on a work order, similar to regular basic warranty claims. The applicable deductible will apply to each covered event regardless of how it is submitted. Any authorized Deere dealer can perform the repairs and submit claims under the PowerGard Protection Plan. All repairs should be segmented under PowerGard Protection claim submissions, just as basic warranty claims require. REIMBURSEMENT PROVISIONS: Dealers will be credited for parts costs at John Deere s full list price. Labour will be reimbursed at the retail labor rate (shop rate in most cases) times the reasonable number of hours established for the repair. Flat Rate/Service Pricing Guide times and prior claims statistics will be utilized to determine reasonable repair times allowed for labour. In events that repairs are required to be made in the field, please submit for field labour rate and explain the situation/need in the claim submission. The maximum cumulative reimbursement on any Covered Equipment shall not exceed 100% of the manufacturer s suggested list price of the new equipment (for Plan A). Over the life of the PowerGard Protection contract, total claims cannot exceed the value of the equipment (when purchased new or used). This maximum applies per individual PowerGard contract purchased. See section H. of the PowerGard Protection Plan contract for details.

18 Steps to Process Claims 1. GATHER INFORMATION Each covered event should be submitted on a separate work order. Be sure that all parts and labour (when combined) will exceed the applicable PPP Customer Deductible before submitting the claim in the JD Warranty System. 2. SUBMIT CLAIMS All PowerGard claims for repairs must be electronically submitted in the JD Warranty System (same as basic warranty claims). Refer to the PowerGard Protection Plan contract for complete terms and details of the plan and coverage to be expected on covered components. Requests for delay in submitting claims will only be allowed in situations where the required repair parts are on backorder (or other similar circumstances). 3. PROCESSING OF CLAIMS All claims reviewed within 24 hours and most settled within 48 hours for PPP by the John Deere Service Processing Center (in Moline, IL, USA). 4. DEDUCTIBLE APPLIED Deductible will be applied per covered event in the contract (which is Per Work Order). The applicable deductible of $500 will be applied per work order on all covered components on all PPP contracts on Cotton Harvesters. The deductibles should be paid by the Cotton Harvester owner/customer on all covered repair events. 5. FINAL ADJUSTMENTS MADE Once the claim is approved, the credit issued to the dealer electronically will be the approved amount (less the applicable deductible per covered event/work order). It is the customer s responsibility to provide timely notification of needed repairs and have their Cotton Harvester available for repair when such need is known in advance of the protection plan termination. Customers must also have their equipment properly and regularly maintained. If any outside labour and/or materials are used in the completion of a qualified repair, a description of the charges, such as work performed, supplier, and cost incurred must be typed in the Other Credit field of the claim. Reimbursement for outside labor and materials will be at the actual cost figures.

19 COMMON CLAIM SITUATIONS In order to assist you during the sales process and enable you to better pre-determine what potential claims are payable, it is helpful to know and understand common failures. Breakdowns and claim situations that are approved as well as denied are listed below. Examples below are related to engine &/or powertrain failures (only). For customers who purchase the Comprehensive (full machine) coverage form, any/all failures (less issues with tyres/tracks, batteries, radios, attachments, or AMS-related hardware, wiring and software) would be covered under PowerGard Protection, but review the actual PPP Comprehensive Coverage Form for Cotton Harvesters for complete details. COMMON APPROVED CLAIM SITUATIONS Parts and labour to replace broken exhaust valve and repair head damage malfunctioning fuel injectors broken timing chain broken piston rings failed water pump broken transmission case major engine failures COMMON DENIED CLAIM SITUATIONS Claim submitted on non-covered parts Damage to a covered part, but caused by failure of a non-covered part Normal wear & tear situations Damage resulting from abuse/misuse of equipment, are alterations not factory approved Parts and labor for routine maintenance items (oil/oil filter change-fuel filters, air filters) COVERED PART REPLACEMENT GUIDELINES The following guidelines apply to all PowerGard claims. If you feel the situation merits consideration outside of these guidelines, discuss and obtain prior approval from the PowerGard Claims Unit at , Options 1, 4, plus 5-digit extension of the claim representative. If the repair of a failed component (ex. 4WD differential) leads to the identification of other worn (but non-failed) parts not directly related to the repair (such as transmission parts), the replacement of those non-failed parts is the customer s responsibility. PowerGard coverage terms do not apply to reconditioning, whether in the Limited (engine & powertrain) or Comprehensive (full machine) coverage forms. Replacing serviceable or re-usable parts is not covered by PowerGard. The decision to repair or replace a component should be made on the basis of the lowest cost alternative. This applies to all components such as, but not limited to, fuel injection pumps or the water pump. DEFINITION OF A COVERED REPAIR EVENT A covered repair event includes work required and reported in the dealer work order on all covered components under the PowerGard Protection agreement.

20 MAIL OR FAX THIS TO: JOHN DEERE LIMITED; MAGNESIUM DR. CREASTMEAD, QUEENSLAND, AUSTRALIA, 4132 TO ENROLL IN THE POWERGARD PROGRAM. (YOU ONLY NEED TO SUBMIT THIS FORM ONCE.) POWERGARD PROTECTION PLAN DEALER ACKNOWLEDGEMENT Marketing Unit # Dealer # (if more than one, list below) I, of (Authorised dealer or representative) (Dealership name) have read the instructions, overviews, terms and conditions of both the PowerGard Protection Plan contract and the PowerGard Protection Plan Administration Manual, and fully understand the dealership duties and responsibilities of this program. I also understand that should my dealership participate in this program and fail to abide by the rules and guidelines pertaining to the PowerGard Protection Plan as set forth in this and any other administrative manual, this program can be terminated and made unavailable to my dealership (including those listed below), by Deere & Company. Signature: Date: # (Dealership name and dealership number) # (Dealership name and dealership number) # (Dealership name and dealership number) # (Dealership name and dealership number) # (Dealership name and dealership number) # (Dealership name and dealership number)