Toyota Warranty Insurance Products. TFAL_1301h Factory Approved Extended Warranty Insurance & Extended Warranty Insurance Product Review

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1 Toyota Warranty Insurance Products TFAL_1301h Factory Approved & Product Review

2 Important legal notice Remember, under the Australian Consumer Law 2010 consumers are entitled to rights and remedies where goods or services fail to satisfy the consumer guarantees. It is an offence to give a consumer the false impression that they will have no rights or remedies without an extended warranty. All Toyota Insurance Product Disclosure Statements (PDS) contain the following prescribed wording: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to you by this warranty are in addition to the other rights and remedies you as a consumer have under the law in relation to the goods and services to which this warranty relates. 2 Warranty Products

3 Warranty Insurance There are two Warranty Insurance Products available under the Toyota Insurance program: Factory Approved Warranty Insurance Factory Approved Genuine Parts Guarantee 3

4 FACTORY APPROVED EWI A contract of insurance underwritten by Aioi Nissay Dowa Insurance Co. Ltd (ANDIA) Administered by Toyota Finance Australia (TFA) Available for Toyota vehicles only Available for sale at point of sale on Toyota vehicles That are less than 8 years from first registration, and Have traveled less than 120,000kms Can also be sold post point of sale up to the expiry of the New Vehicle Warranty 36 months - 90,000kms Toyota Genuine Parts guarantee EXTENDED WARRANTY INSURANCE A contract of insurance underwritten by Aioi Nissay Dowa Insurance Co. Ltd (ANDIA) Administered by Toyota Finance Australia (TFA) Available on non Toyota vehicles Available for sale at point of sale on non Toyota vehicles That are less than 8 years from first registration, and Have traveled less than 120,000kms Can also be sold post point of sale up to the expiry of the New Vehicle Warranty 36 months - 90,000kms 4

5 Customer can choose from a range of plans based on a combination of terms Either 12, 24 or 36 months And kilometres.. 100,000 or 150,000kms For example, a customer who normally travels around 18,000kms a year might choose to take an extended warranty insurance for 36 months and 150,000kms. Remember, the extended warranty will expire either the chosen term has elapsed or the total kilometers have been exceeded which ever occurs first. 5

6 What the warranty covers: Within the extended warranty period, we will repair or replace free of charge any Toyota component found to be defective in material or workmanship under normal operating conditions What we pay: The reasonable cost of either repairing or replacing those defective Toyota components with similar type and quality taking into account the vehicles age, condition and distance travelled Limit of Liability: The market value of the vehicle at the date of repair 6

7 Warranty Period Warranty coverage commences on the later of: The date of issue; or The date the Dealer statutory warranty expires; or The date the Toyota new vehicle warranty expires. Warranty coverage ceases on the earlier of: The date on which the term has elapsed from commencement; or The kilometres chosen has lapsed (eg. 100,000kms / 150,000kms) 7

8 Customer Obligations Vehicle must be serviced in accordance with manufacturers guidelines as outlined in owners manual Vehicle should serviced by an authorised Toyota Dealer or a licensed repairer Evidence of repairs should be kept to assist in the event of a claim 8

9 Additional Benefits Benefit 1. Towing Expenses Reasonable cost of towing incurred in towing the vehicle to the nearest Authorised Toyota Dealer or licensed motor vehicle repairer 2. Accommodation Cost of accommodation (room only) up to $500 for the total term of the extended warranty where: Failure occurs more than 200kms from usual place of residence, and Labour time for repair will exceed 8 hours 3. Hire Car Expenses $80 per day to a maximum of 14 days towards car rental for the term of the warranty where repair time will exceed 8 hours (max $1,120) 4. Excess Reimbursement Pays the cost of any basic excess which applies to a Toyota Insurance Motor Vehicle policy to a maximum of $600 for the period of cover 5. Quality Repair Guarantee 6. Consumable items replaced in repairs We will guarantee the labour and workmanship on any authorised repairs under the policy All consumable items will be covered if they area required to be replaced due to the repair of a failure covered by the policy 9

10 What is not covered Repairs covered by other warranty or guarantee Eg: Dealer Statutory warranty, Toyota New Vehicle Warranty, recall campaign, repairers warranty Cost of normal maintenance or service Any vehicle adjustments necessary to maintain roadworthiness Consumable items that have a limited working life Eg: batteries, tyres, filters, hoses, brake pads, spark plugs + leads, belts Superficial damage such as cosmetic or surface corrosion Failure caused by contaminated/incorrect fuel grade, or incorrect/poor quality lubricants Consequential loss, expense or damage including loss of time, or reduction in value of the vehicle 10

11 What is not covered Any part that fails outside the extended warranty period Wheels, tyres, paintwork, panel & bodywork and their components, components made of glass, any decorative trim, weather strips and seals, cup holders and ashtrays Software upgrade, reprogramming or technical change/upgrade

12 What is not covered The policy will not cover parts that fail because: The vehicle has not been properly maintained and serviced The vehicle is fitted with non genuine parts or parts not made or supplied by Toyota The vehicle has been modified from manufacturers factory specifications (e.g. conversion to LPG, addition of a turbo charger, or oversize valves) unless the modifications are Toyota approved and installed Of acts of nature (e.g. - bushfire, earthquake, hail, thunderstorm) Of misuse, abuse or vandalism, or use for any purpose other than for which it was designed Of corrosion, electrolysis or rust 12

13 What is not covered The policy will not cover: Any items that require periodic replacement as part of normal vehicle maintenance, unless they are covered under Additional Benefit 6 Any failure caused by the failure to service the vehicle in accordance with the vehicle servicing requirements Any failure caused as a result of failing to take reasonable care to protect and maintain the vehicle, or Intentional damage 13

14 Underwriting Guidelines Unacceptable vehicles The following vehicles are unacceptable for Warranty Insurance. Vehicles with a gross carrying capacity of greater than 2 tonnes Vehicles valued at greater than $300,000 at the time of purchase Vehicles that have been modified in any way from the manufacturer s factory specifications Vehicles that are categorised as unacceptable or have high performance characteristics Vehicles that are unregistered Vehicles that are not imported by the manufacturer or Australian distributor (grey imports) 14

15 Underwriting Guidelines The Toyota Insurance products are only available for vehicles that are used under normal operating conditions. The policy will cease immediately if the vehicle has been or is being used outside normal operating conditions for example where the vehicle is used: For hire, reward, taxi, loan or driving school vehicle As a rental vehicle (except for Toyota vehicles where this use has only occurred prior to the period of cover) For motor sports As an emergency, security or law enforcement vehicle, or as a courier vehicle or for mail delivery For fast food delivery or towing for income, or On mining sites

16 Making a claim NOTE: A claim made under the Dealer Warranty Protection/Protection Plus contracts may be denied due to: Failure to service the vehicle in accordance with manufacturers service requirements Failure to take reasonable care to protect and maintain the vehicle Intentional damage The expense associated with making a claim under this warranty is not covered by this warranty 16 Dealer Warranty Protection

17 Making a claim The CUSTOMER As soon as possible after a failure occurs that may be covered by this policy, the customer should: Take reasonable steps to prevent further damage to the vehicle, and Take the vehicle to the selling dealer or nearest authorised Toyota dealer or authorised repairer Not have the vehicle repaired, or authorise repairs unless the Administrator has approved the repairs To claim under the Additional Benefits, the customer will need to provide to the Administrator receipts for the expenses being claimed. 17

18 Making a claim The Toyota Dealer or authorised repairer should Not commence repairs without approval Diagnose the problem and contact the TEC Administrator for approval: Administrator: phone: Toyota Extra Care Locked Bag 980 Milsons Point NSW 1565 insurance@toyota.com.au 18

19 Cancellation & Transferability Cancellation The customer may cancel their Warranty Insurance at any time If cancellation request within 21 days of signing application a full refund will be issued (provided no claims made) If cancellation request after 21 days of signing application a pro rata refund will apply Transferability The policy may be transferred to the new owner of the insured vehicle at the discretion of the administrator. Approval will not be considered where the vehicle ownership occurs through a motor dealer or trader. 19

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