Terms and Conditions

Transcription

1 Terms and Conditions 1. The offers are solely brought to you by the partners and that Citibank is not making these offers and therefore Citibank holds no warranty and is not representative of the delivery, services, suitability, merchantability, availability or quality either of the offer or of the products/services made available to you by any merchant under this offer. 2. Citibank reserves the right to, at any stage and at its discretion, modify/change or alter the Offer Period. 3. Neither anything contained in these Terms & Conditions, nor the running of this Offer to which they apply, shall be construed as an obligation on Citibank to continue the offer up to, on or after the Offer termination date. 4. Nothing herein amounts to a commitment or representation by Citibank to conduct further such offers. 5. The Terms & Conditions shall be governed by the Laws of India. 6. The card members shall not hold Citibank, its group entities, or affiliates, their respective directors, officers, employees, agents, vendors, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a Member claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of the Offer or the acceptance, decline, non-receipt, suitability, quality or use or deployment of any services given. 7. If the Offer and/or anything to be done by Citibank or any other entity in respect of the Offer is prevented or delayed by causes, circumstances or events beyond the control of Citibank or any other entity, including but not limited to computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other causes of like or similar or other character beyond the control of Citibank or the other entity/ies, then Citibank and/or the other entity/ies shall not be liable for the same to the extent so prevented or delayed, and will not be liable for any consequences. 8. Any disputes regarding delivery, service, suitability, merchantability, availability or quality of the Offer and/or products/services under the Offer must be addressed in writing, by the Customers directly to the merchant and that Citibank shall not entertain any communication in this regard. 9. Citibank shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, to a customer, directly or indirectly, by use or non-use of products/services under this Offer. 10. The Terms & Conditions of the Offer shall be in addition to & not in substitution/derogation to the Rules & Regulations governing the use of the Citibank Card/Account and/or the Citibank websites as stated above. 11. Citibank reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend/amend/cancel or amend/modify/vary any of the Terms & Conditions of this Offer, without assigning any reasons therefore. 12. All of Citibank's actions shall be on a best-efforts basis only. 13. Any dispute arising out of this Offer shall be subject to the exclusive jurisdiction of competent courts in India. 14. Members agree to be bound by the Terms & Conditions contained herein. Without a Member being required to do any further act, the Member shall be deemed to have read, understood and unconditionally accepted the Terms & Conditions herein. 15. To retain the offered tier on various memberships, the card member must meet the standard requirements of the respective memberships as communicated on their company websites. Citibank and Arc Design are service marks of Citibank N.A., or Citigroup Inc., used and registered throughout the world. Page 1 of 32

2 AIRFARE PRIVILEGE PROGRAM Benefit Details Purchase a FULL FARE First or Business class ticket on eight participating airlines (including British Airways and Japan Airlines), and your companion s airfare (not including taxes and surcharges) will be on us. OR Enjoy up to 15% savings on non-promotional, International First and Business class airfares with participating airlines. I Definitions 1. Open tickets refers to tickets with no fixed travel dates or times, but a fixed validity period. 2. Open return refers to a flexible ticket of which the time and date of return need not be specified at time of ticketing. 3. Connecting city refers to the city where the airline makes a regular connection en-route to the final destination city. 4. Stop-over refers to long stop in the connecting city and is more than 24 hours. E.g. on Japan Airlines, flying from Singapore to Osaka and staying for multiple days in Tokyo, the connecting city, either en-route to or from Osaka 5. Open-jaw refers to flights to one city with return from another eligible city (e.g. A to B, C to A. If B and C are neighboring airports in the same city, the ticket will not be seen as open-jaw tickets) 6. Circle trip or round the world trip refers to a trip of which the origin city is also the final destination city but with more than one stop-over. For example: On American Airlines, Hong Kong to Los Angeles, Los Angeles to New York, and New York to Hong Kong 7. Non-restricted fare refers to full-fare tickets that are usually fully refundable, represented by the single, most flexible fare code of each cabin class as defined by the airlines. 8. Published fares refer to fares available on Global Distribution System (GDS) used by the bank s designated travel provider and normally do not include promotional or online fares. 9. Codeshare flights refer to flights marketed and ticketed by one airline (Marketing Carrier) but operated another airline (Operating Carrier), typically because the marketing airline does not directly service a certain flight route. For example, a flight marketed and ticketed by Japan Airlines but operated by American Airline is a codeshare flight II General Conditions 1. Travel must be completed within 6 months from the booking date. For example, tickets booked on 31 December 2017 must have return date no later than 30 June Offer is open to primary Citibank Ultima Cardholders (hereby defined as Cardholders ) only. 3. To qualify for the complimentary companion ticket: i The paid ticket must be purchased on non-restricted fare on a participating airline and charged to a valid Citibank Ultima Card; ii All travel must start and end in the country where the card is issued iii All travel must be ticketed in the country where card is issued iv The Cardholder using this offer must be one of the travellers; Page 2 of 32

3 v The companion using the complimentary ticket must travel with and have the same itinerary as the Cardholder with the paid ticket. vi Purchased ticket and companion ticket must be issued at the same time. vii The complimentary ticket will be issued on the lowest available fare in the same cabin class (e.g. first or business). viii Only one companion ticket can be redeemed in the same itinerary ix Only one stop-over is allowed in the itinerary. x Itineraries with BOTH one stop-over and open-jaw are not allowed, for example: 1 MAY : Singapore London (stop over at London for 2 days) 3 MAY : London New York 10 MAY : Los Angeles Singapore 4. Open tickets, open returns, circle trips, and round the world trips are not permitted. 5. Codeshare flights do not apply. 6. All seats and fares are subject to availability in GDS used by the bank s designated travel provider at the time of booking and not at the time of quotation. 7. Complimentary companion ticket and discount are only applicable to airfares and does not include taxes, surcharges or any other fees. 8. Discounted airfares are applicable for all booking class for business and first class, subject to availability in GDS used by the bank s designated travel provider at the time of booking. Availability of seats and fares GDS used by the bank s designated travel provider may differ from those of airline websites, online airfare aggregators and other travel agencies. 9. The bank and participating airlines reserve the right to amend any term and condition of this offer and the bank s definition of all matters relating to this offer shall be final and binding. III Reservations 1. Minimum 72 hour advance reservation is required. Reservations, ticketing and departures within 72 hours are not permitted. 2. Booking must be done through Citibank Ultima Lifestyle Relationship Manager. 3. Fare quotations are not final until ticket issuance. Holding of fares and seat availability is subject to airline rules and policies. IV. Cancellation and Charges 1. Cancellation and amendment must be requested through Citibank Ultima Lifestyle Relationship Manager, or where available, Citibank Ultima Concierge. 2. At the time of booking, all applicable taxes, surcharges and fees for paid and complimentary companion tickets will be charged to the Cardholder s Citibank Ultima Card. 3. Ticket issuance fee per ticket is INR 3950 and is non-refundable. Ticket issuance fee for both paid ticket and complimentary companion ticket will be charged to the Cardholder. 4. Itinerary amendments and refunds are subject to the terms and conditions of the refund, cancellation & itinerary amendment policies of the respective airlines. Once paid and complimentary companion tickets are issued, any deviations or changes in routing by the Cardholder will be at the Cardholder s expense. Applicable charges as a result of changes or amendments include but may not be limited to: Re-issuance fee of INR 3950 per ticket, amendment or cancellation fees per airline policy, applicable local government taxes, airline surcharges and any fare differences as a result of the amendment. Page 3 of 32

4 V. Miscellaneous 1. Complimentary companion tickets are non-transferrable and not valid for travel on other airlines. 2. Any travel on non-participating airlines shall be ticketed and paid for separately from the tickets issued under the Airfare Privilege Program 3. Privileges cannot be combined or applied with other promotions, discounts, offers or internet airfares 4. Published rates for participating airlines is applicable for guests if they want to book via Citibank Ultima Lifestyle Relationship Manager and charged to a valid Citibank Ultima Card. 5. The bank and participating airlines reserve the right to amend the terms and conditions of this offer. Page 4 of 32

5 COMPLIMENTARY NIGHT PROGRAM Benefit Details: Enjoy one (1) complimentary night stay when you stay a minimum of two (2) consecutive nights at more than 900 luxurious participating properties worldwide I General Conditions 1. Program is valid for hotel bookings made from 1 April 2016 onwards, with the stay to be completed within 6 months from the booking date. For example, stays booked on 30 April must have check out date no later than 30 Oct. 2. Offer applies to primary Citibank Ultima cardholders ( Cardholders ) only. 3. Up to one complimentary night is allowed per Cardholder per room per booking. 4. A maximum of two complimentary nights are allowed per Cardholder per outward bound trip from the country where the Citibank Ultima card is issued, regardless of the number of cities visited or hotels stayed at in that same outward bound trip. Accordingly, for the avoidance of doubt, no further complimentary nights will be granted for different cities visited, or for different hotels stayed at, in the same outward bound trip even if there is a time lapse between the visits or stays. 5. To qualify for the complimentary night stay: i A minimum of 2 consecutive nights stay is required ii The complimentary night benefit is only valid for booking at hotels that are NOT located in the city where the card is issued. iii The Citi Ultima credit card used to book the reservation must be presented at check-in, and for full payment upon check out. iv The cardholder who booked the stays must be one of the staying guests. v Complimentary night is non-transferable and not valid for stays at another hotel. vi Complimentary night must be utilized during the same stay as the purchased nights. vii Purchased and complimentary nights must be of the same room types. viii Same day booking is not permitted ix For the avoidance of doubt, the complimentary night cannot be combined with another stay a minimum night and get free night type of offer run by the hotels directly 6. There are no cash credits for any unused complimentary nights if the guest checks out early. 7. Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night surcharges that may be imposed or applicable state/local taxes. 8. Complimentary night has no refund value. 9. All room rates will be based on Best Available Rates. 10. All rates and availability for hotels are provided by the bank s designated travel platform. 11. The cost of the complimentary one-night stay will be computed as the average nightly rate for the entire stay. 12. Complimentary night is only applicable to room rates and does not include taxes, surcharges or any other fees. Page 5 of 32

6 II Reservations 1. Booking, amendments and cancellations must be done through Citibank Ultima Lifestyle Relationship Manager, or where available, Citibank Ultima Concierge. 2. To be eligible for the complimentary 2nd night benefit, booking must be completed at least 3 days (72 hours) prior to the check-in date by 3pm local hotel time. For example, to check-in on May 8th, the booking must be completed on or before May 5th by 3pm local hotel time. Bookings made less than 3 days (72 hours) prior to the check-in date by 3pm local hotel time are not eligible for the benefit. Request for quotations, reservations and bookings within 72 hours of stay are not allowed. 3. Walk-in guest(s) without prior reservations will not be granted the complimentary night s stay benefit. 4. Reservations are subject to room availability on the designated travel platform used by the bank at the time that the reservation is confirmed and not at the time of quotation. Blackout dates may apply. Cardholder s preferred dates cannot be guaranteed 5. If more than two bookings are made per outward-bound trip, the first two bookings based on check-in date will be eligible for the free night benefit, unless otherwise specified. III Cancellation and Charges 1. Cancellations and amendments must be made through Citibank Ultima Lifestyle Relationship Manager, or where available, Citibank Ultima Concierge. 2. Cancellation and amendment fees may apply subject to the cancellation and amendment policies of the respective Participating Hotels. 3. Cancellation fees and No Show fees will be charged to the Citibank Ultima Card account. 4. Cancellation and amendments must be made at least 72 hours before date of arrival by calling Citibank Ultima Lifestyle Relationship Manager, or where available, Citibank Ultima Concierge. Where the Participating Hotels has a different cancellation or amendment policy requiring more than 72 hours notification, the request is subject to the policy of the Participating Hotel. 5. Once reservations are confirmed, all associated cost (amendment fee, cancellation fee, taxes and surcharges and room price difference) will be borne by Cardholder. IV Miscellaneous 1. Complimentary one night stay is based on accommodation for a maximum occupancy per room type and is exclusive of all applicable tax and service charges for such accommodation. Applicable taxes, service charges, meals and all other incidentals will be charged to Cardholder directly by the respective Participating Hotel. 2. Complimentary night is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts, internet room rates or privileges. 3. The bank and Participating Hotels reserve the right to amend and exercise the final interpretation of the terms and conditions of this offer. Page 6 of 32

7 LUXURY HOTEL COLLECTION Benefit Details Enjoy seven premium benefits across 900 luxury hotels around the world o o o o o o o Best available rate guarantee Automatic room upgrade upon arrival, when available Complimentary in-room Wi-Fi, when available Complimentary continental breakfast $25 USD food or beverage credit VIP Guest status 3PM check-out upon request, when available Terms & Conditions: 1. Offer is valid until 31 December 2018 at Participating Properties. 2. Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders ) 3. Offer valid only when Citi Ultima Cardholder pays with his or her Citi Ultima Card. 4. Best Available Rate applicable. Not applicable on discounted rates or combined with other offer at time of enquiry/booking. 5. One daily breakfast per person during stay. 6. Exclude all applicable taxes, services, gratuities and charges, and must be paid by Citi Ultima Cardholder. 7. Void where prohibited, taxed or restricted by law. 8. Bookings and cancellations must be done through Citibank Ultima Lifestyle Manager. 9. Reservation is subject to availability at time of confirmation. 10. Cancellation within 48 hours prior to date of arrival will be subject to cancellation policies and applicable cancellation fees of the Participating Property. 11. Citibank and Participating Properties reserve the right to amend the terms and conditions of this offer. 12. For updated list of participating properties, please call Citibank Ultima Lifestyle Manager for details. Page 7 of 32

8 AIRPORT MEET & GREET SERVICE Benefit Details Be assisted by an appointed agent who will assist you at every step of the way through the airport, from removing language barriers to skipping long queues at customs or immigration. I General Conditions 1. Booking is accepted from 1 April 2016 onwards, for service to be completed within 6 months from the booking date. 2. Offer is open to primary Citibank ULTIMA Cardholders ( Cardholder ) only. 3. Each Cardholder is entitled to one complimentary airport Meet & Assist service per itinerary at participating airports in Asia Pacific with the purchase of a first or business class ticket made on his/her Citibank ULTIMA Card. 4. The service is available for cardholders who are travelling on business class and above for full fledge carriers only. Cardholders who travel on budget carriers will not be eligible to this benefit. 5. Proof of eligibility in the form of e-tickets, flight booking confirmation and/or charge slips is required at the time of request. 6. All charges must be made on Citibank Ultima Card. 7. The complimentary service is applicable for a single traveler. Cardholder will be charged for additional travelers. 8. Complimentary service is subject to the security protocol and guidelines of the respective participating airport and may vary. 9. Complimentary services do not apply if the airline ticket is procured through complimentary tickets, complimentary upgrades or airline reward tickets. II Reservations 1. Bookings must be made through Citibank Ultima Lifestyle Relationship Manager or where available, Citibank Ultima Concierge. 2. All bookings are subject to availability. 3. Minimum 72 hour advance reservation is required prior to commencement of travel. The bank reserves the right to reject booking of services in less than 72 hours before commencement of travel. III Cancellation and Amendments 1. There is no charge for any cancellations or amendments made at least 48 hours in advance of the services. 2. For any cancellations and amendments made less than 48 hours prior to the scheduled service, the charges are as follow: Cancellations: Cancellation fee equivalent to 100% of the published retail cost of the service. Amendments: Applicable amendment or change fee varies by airport. IV Miscellaneous 1. Complimentary services are not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts or privileges. 2. The bank and participating partner reserve the right to amend the terms and conditions of this offer. 3. For departure services, It is the responsibility of the cardholder to allow enough travelling time to get to the airport and check-in before the airline check-in counter closes. Cardholder may no longer be eligible Page 8 of 32

9 for the complimentary service if he/she arrives at the airport with less than the recommended time before flight time and may be considered to have consumed the service as a result of no show. 4. Cardholder acknowledges that Meet & Assist services are provided by third party suppliers and not by the bank. The bank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, the bank has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless: i ii such loss, personal injury or death is/are caused solely by the bank s negligence; or such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country 5. Other terms and conditions may apply. Page 9 of 32

10 LUXURY AIRPORT TRANSFER SERVICE Benefit Details Travel in style with our one-way luxury airport transfer service. Each Cardholder is entitled to one complimentary one-way luxury airport transfer per itinerary at participating airports in Asia Pacific on the purchase of a first or business class ticket settled with his/her Citibank Ultima Card. I II General Conditions 1. Booking is accepted from 1 April 2016 onwards, for travel to be completed within 6 months from the booking date. 2. Offer is open to primary Citibank Ultima Cardholders ( Cardholders ) only. 3. Offer applicable for full fledge carriers only. Cardholders who travel on budget carriers will not be eligible to this benefit. Proof of eligibility in the form of e-tickets, flight booking confirmation and/or charge slips is required from the Cardholder at the time of request. 4. Luxury airport transfer service is subject to complimentary transfer allowance depending on the arrival city, which may be based either on driven kilometers or a capped radius in each city. Any excess charges beyond the complimentary transfer allowance will be advised to the Cardholder upon confirmation of the booking. Excess charges per kilometer shall be borne by the Cardholder and charged to the Citi Ultima Card. 5. Additional charges for extra-stops, cancellation/amendment fees and waiting time charges will apply and are to be borne by cardholder. 6. For safety reasons, luxury airport transfer service imposes limits on the number of passengers per car and/or the number of luggage per passenger. This service is limited to a maximum of 2 large suitcases (check-in luggage size) or 4 passengers per car. Additional charges apply for additional luggage, a larger vehicle, or child/infant car seat requested. 7. Complimentary services cannot be offered if the airline ticket is procured through complimentary tickets, complimentary upgrades or airline reward tickets. 8. The luxury airport transfer service pick-up time, once confirmed, should be strictly adhered to, barring flight delays or cancellations. Drivers will wait for maximum of 15 minutes from the confirmed pickup time after which the driver will be released to the next assignment. Reservations 1. Bookings must be made through Citibank Ultima Lifestyle Relationship Manager or where available, Citibank Ultima Concierge. 2. Cardholder must provide the number of passenger and luggage during booking. 3. All bookings are subject to availability. 4. Minimum 72 hour advance reservation is required prior to commencement of travel. The bank reserves the right to reject booking of services if the request is received less than 72 hours before commencement of travel III Cancellation and Amendments 1. There is no charge for any cancellations or amendments made more than 48 hours in advance of the services. Page 10 of 32

11 2. For any cancellations and amendments made within 48 hours prior to the scheduled service, the charges are as follow: Cancellations: Cancellation fee equivalent to 100% of the published retail cost of the service. Amendments: Applicable amendment or change fee, which varies by airport III Miscellaneous 1. Complimentary services are not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts or privileges. 2. The bank and participating partner reserve the right to amend the terms and conditions of this offer. 3. It is the responsibility of the cardholder to allow enough travelling time to get to the airport and check-in before the airline check-in counter closes. Local traffic conditions and unforeseen circumstances may affect travel time, and the cardholder accepts these risks when using the airport transfer service. 4. Cardholder acknowledges that luxury airport service is provided by third party suppliers, and not by the bank. The vehicle used shall be an executive-type sedan. Vehicle make and model are subject to supplier s fleet availability and may vary by country of arrival. The bank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, the bank has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless: i such loss, personal injury or death is/are caused solely by the bank s negligence; or ii such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country 6. Other terms and conditions may apply. Page 11 of 32

12 ULTIMA GOLF PRIVILEGES Benefit Details For yourself and a guest: Complimentary green fees and buggy at participating golf clubs in Asia Pacific. For yourself: Complimentary green fee up to 3 times per calendar year at participating golf clubs. I II General Conditions 1. Offer is open to primary Citibank Ultima Cardholders ( Cardholders ) only. 2. Offer is valid for use where booked directly by Citibank Ultima Lifestyle Relationship Manager. Accordingly and for the avoidance of doubt, Cardholders are not allowed to take over tee times transferred from other golfers/participating club members to be used in conjunction with this privilege. 3. Offer is provided by Citibank Ultima Card through a designated 3 rd party supplier and is not a direct offer by the golf clubs. 4. Usage of the companion golf privilege in Japan is limited to 5 times per calendar year. 5. For Sentosa Golf Club, a minimum of 1 paying guest per cardholder is required. Usage is capped at a maximum of 10 cardholder bookings per week. 6. Complimentary green fees in participating golf clubs are limited to no more than 3 per calendar year. 7. Cardholder and his/her guest(s) must have valid handicaps to book a tee time and should hold valid golfer s insurance as individual golf clubs may impose golf insurance requirements. 8. Cardholder must follow the terms and conditions of booking (see Reservations section below), or they will not be granted access rights to the Participating golf clubs. 9. At all times, only one active booking is permitted per Cardholder. For the avoidance of doubt, Cardholder may place a booking for another complimentary round one day after the completion of an active booking. 10. Offer is not valid for use in conjunction with other non-citibank Ultima promotions, discounts or offers, and cannot be used with other promotion, participation in corporate golf events, private golf events or golf tournament. 11. Citibank Ultima Cardholders are not allowed to use this program to request a pairing, or to join a flight booked by other golfers/participating Club members at any Participating golf club. Citibank reserves the right to refuse these requests. All pairings are at the sole discretion of, and administered by, the participating golf clubs. 12. Citibank Ultima Cardholders understand and acknowledge that participating golf clubs will not engage in any direct correspondence, enquires and/or attempts for checking availability and bookings from Citibank Ultima Cardholders. This privilege is not to be regarded as a membership at the Participating golf clubs. Citibank reserves the right to reject booking if cardholders make enquiries or booking directly at the club or transfer the confirmed tee-time over to another Citibank Ultima Cardholder. Reservations 1. All bookings must be made through Citibank Ultima Lifestyle Relationship Manager or where available, the Citibank Ultima Concierge. 2. Offer is valid for weekdays and weekends, except public holidays. The policy for public holidays varies by golf clubs. 3. Minimum balls per flight may be required for tee-off on weekends as per respective golf clubs policies. 4. Bookings must be made at least 7 calendar days and no more than 14 calendar days in advance before day of tee-off. Note that day of tee-off does not count. (As an example, Tee-off on Friday means booking must be made latest by Friday in the previous week). Page 12 of 32

13 5. Acceptance of all golf bookings, pairings and changes to tee times will be at the discretion of the participating golf clubs and are subject to availability. Cardholder will not be granted access rights to the participating golf clubs without prior confirmed bookings made through Citibank Ultima Lifestyle Relationship Manager or where available, Citibank Ultima Concierge. 6. Primary cardholder must be present for their own booking made under their name. III Payment Terms 1. Complimentary green fee and buggy at 20 participating golf clubs applies to the Cardholder and one guest. Complimentary green fee at 300 participating public golf clubs applies to the Cardholder only up to 3 times per calendar year. 2. Complimentary buggy at the 20 participating golf clubs is subject to availability. 3. Non-complimentary guests shall pay green fees, buggy, caddie, turf mate, locker fee, insurance, taxes and all other ancillary and miscellaneous charges ( Other Usage Charges ) at normal published rates. 4. Primary cardholder shall pay for caddie, turf mate, locker fee, insurance, taxes and all other ancillary and miscellaneous charges ( Other Usage Charges ) at normal published rates. 5. All payment made in relation to usage of the Citibank Ultima Golf Privileges and Other Usage Charges incurred while utilizing the Golf Privileges must be settled with the Citibank Ultima Card. 6. All charges will be made in the local currency of the participating golf club at which the game is booked and played. IV Cancellation and Amendments 1. Cancellations and amendments must be made through a Citibank Ultima Lifestyle Relationship Manager or where available, the Citibank Ultima Concierge. Requests will not be accepted by the participating clubs. 2. Any changes and cancellation for bookings must be made at least 3 working days prior to tee-off date for all participating golf clubs. 3. No cancellations allowed for bookings at golf clubs located in Shenzhen, China. Cardholder shall pay full published rates for cancellation and no show. 4. Amendment fee of US$10 applies if changes are made to booking after confirmation has been issued. 5. Cancellation made less than 3 working days, late arrivals or non-show shall be subjected full published rates stipulated by the Participating golf clubs. 6. Cardholders will be quoted the cancellation fee (plus any applicable taxes on that fee) at time of booking and with the confirmation of the booking. 7. Rain checks are subject to the participating golf club s rain check policy. V Miscellaneous 1. The Ultima Golf Privileges are valid for golf rounds only. They do not provide cardholders and their guests with access to the other recreational facilities at the participating golf clubs. 2. Cardholders acknowledge and agree that the bank is not responsible for non-fulfillment of any privileges or any defect or lack of service or goods supplied by third parties, including the participating golf clubs. Accordingly, cardholders irrevocably agree not to claim against the bank in relation to any loss, damage, disappointment or distress of any kind arising from their use or attempted use of Citibank Ultima Golf Privileges, including but not limited to failure or inadequacy of service or fulfillment of privileges by the participating golf clubs. 3. Citibank reserves the right at any time and without assigning any reason, to change or to cancel any participating golf club. Page 13 of 32

14 4. To the fullest extent permissible by law, the Cardholder releases the bank and the respective Participating golf clubs from any claim, loss, damage, cost or expense (including any claim for legal expenses) sustained or incurred by him/her in connection with his/her participation or attempted participation in the Citibank Ultima Golf Privileges. 5. The bank, its 3 rd party supplier and the Participating golf clubs reserve the right to amend and exercise the final interpretation of the terms and conditions of this offer. Page 14 of 32

15 Global Fine Dining Program Benefit Details Through the Fine Dining Program, you are entitled to priority booking to participating global curation of top-rated restaurants, ranging from the known Best Restaurants to Hidden Gems that are off the beaten path. Terms & Conditions General Conditions 1. Offer is valid from 1st January to 31st December Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders ) 3. Booking must be made via Citibank Ultima Lifestyle Relationship Manager. 4. Payment must be settled with a Citi Ultima Card. 5. Booking is strictly subject to availability. All restaurants are chosen subjectively and are not bound by obligation. If the original restaurant requested is not available, an alternative of similar style and ambiance will be recommended. 6. Cancellation fee is applicable for cancellation less than 48 hours advanced notice. 7. Respective restaurants terms and conditions apply. Please contact Citibank Ultima Lifestyle Relationship Manager for details. 8. The bank will use best efforts to ensure the offers are provided as described, but Cardholders shall not make any claim or seek compensation against the bank, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of the restaurants or the bank). 9. The bank shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by the restaurants, or (b) any refusal or failure on the part of restaurants to provide or honor any of the offers, or benefits or privileges given under the offers, for any reason whatsoever. 10. The bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of any of the offers at any time without giving any notice Page 15 of 32

16 Fast Track to Hilton HHonors Gold Status Benefit Details Join Hilton HHonors and be on the fast track to earning HHonors Gold status by simply completing 2 stays or 4 nights at any participating hotels and resorts within the Hilton Portfolio within 90 days of registration for this offer. Some of the benefits of Hilton HHonors Gold status include : Space-available room upgrades to preferred rooms at Hilton properties, including o o o o o Waldorf Astoria Hotels & Resorts Conrad Hotels & Resorts Hilton Hotels & Resorts Curio - A Collection by Hilton DoubleTree by Hilton Complimentary in-room and lobby standard internet access when booking direct 25% Bonus Points on all the Hilton HHonors Base Points you earn. Late check-out and express check-out If you re not a Hilton HHonors member yet, please enroll at hhonors.hilton.com prior to registering for the fast track program. Terms & Conditions: General Conditions 1. Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders). 2. Sign up as a HHonors Member at between 1 January 2017 and 30 June 2018 ( Promotion Period ). To be eligible for a status upgrade to HHonors Gold member, applicable Cardholders must complete two (2) qualifying stays or four (4) qualifying nights at any participating properties within the Hilton Worldwide portfolio within 90 days of registration or enrollment. 3. Offer is available only to Cardholders who enroll during the Promotion Period and is not transferable. 4. Once a member reaches Gold status, the member may keep such status only for the calendar year in which the Gold status was earned and the subsequent calendar year; to retain their status after this initial complimentary period, a member has to satisfy certain qualifications found and to be completed on HHonors.com/Gold. If a member fails to satisfy these qualifications, their Gold status shall be revoked and HHonors Blue status shall be given. 5. This offer may be terminated without notice. HHonors Gold status (even if granted) may be revoked at any time should Hilton HHonors Worldwide have reason to believe, or subsequently discover any instances of fraud, irregularity or attempted abuse. 6. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Certain negotiated and group rates are ineligible for participation. For a full listing of excluded rates, please click here. Page 16 of 32

17 7. Full details of member status will be mailed to the member upon attaining the tier level. Please allow eight to ten weeks for the welcome membership kit to be received. All Hilton HHonors terms and conditions apply. Hilton HHonors membership, earning of Points & Miles and redemption of Points are subject to HHonors Terms and Conditions. All status benefits are subject to availability and vary by brand. For more information, please visit HHonors.com. 8. To ensure that your stay qualifies for the offer, please make your reservation through Citibank Ultima Lifestyle Relationship Manager. Rooms reserved through online aggregators and promotional offers may not be eligible. 9. Full details of member status will be mailed to the member upon attaining the tier level. Please allow eight to ten weeks for the welcome membership kit to be received. All Hilton HHonors terms and conditions apply. Hilton HHonors membership, earning of Points & Miles and redemption of Points are subject to HHonors Terms and Conditions. All status benefits are subject to availability and vary by brand. For more information, please visit HHonors.com. Page 17 of 32

18 Mandarin Oriental Privileges Benefit Details Access to personalized amenities and special touches at Mandarin Oriental properties worldwide to put you in the lap of luxury during your stays: Upgrades subject to availability and VIP amenities with min 3 nights stay, subject to individual property Personal greeting on arrival by Senior Manager or similar Daily continental or full breakfast for two each morning of the stay Early check-in and late check-out, subject to availability Complimentary in room internet access Terms & Conditions: General Conditions 1. Offer is valid 1st January to 31st December Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders ). 3. Offer is valid only when you pay with a valid and eligible Citi Ultima Card 4. Offer is not valid for suites and Villas. 5. Valid for a minimum of 3 nights stay 6. Reservations must be made through Citibank Ultima Lifestyle Relationship Manager. 7. Reservation is subject to availability. 8. Best Available Rate applicable. Not applicable on discounted rates or combined with other offer at time of enquiry/booking. 9. One daily breakfast per person during stay. 10. If hotel is fully booked and no upgrade is available during check-in, the hotel will provide a complimentary amenity for cardholder during the stay. 11. Cancellation subject to each property s rules and restrictions upon booking. 12. The bank will use best efforts to ensure the offers are provided as described, but cardholders shall not make any claim or seek compensation against the bank, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of the hotels or the bank). 13. The bank shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by the hotels, or (b) any refusal or failure on the part of the hotels to provide or honour any of the offers, or benefits or privileges given under the offers, for any reason whatsoever. 14. The bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of any of the offers at any time without giving any notice. 15. Reservation is subject to availability at time of confirmation. 16. The bank and participating properties reserve the right to vary the terms and conditions of this offer. 17. For updated list of participating properties, please call Citibank Ultima Lifestyle Relationship Manager for details. Page 18 of 32

19 Ritz-Carlton Premier Offers Benefit Details Book your next stay with Ritz Carlton with your Citi Ultima Card and the following offer awaits you: o o o o Upgrades subject to availability and VIP amenities Personal greeting on arrival by Senior Manager or similar Daily continental or full breakfast for two each morning of the stay Early check-in and 4pm late check-out, subject to availability Terms & Conditions: General Conditions 1. Offer is valid 1st January to 31st December Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders ). 3. Offer is valid only when you pay with a valid and eligible Citi Ultima Card 4. Offer is not valid for suites and Villas. 5. Valid for a minimum of 3 nights stay 6. Reservations must be made through Citibank Ultima Lifestyle Relationship Manager. 7. Reservation is subject to availability. 8. Best Available Rate applicable. Not applicable on discounted rates or combined with other offer at time of enquiry/booking. 9. One daily breakfast per person during stay. 10. If hotel is fully booked and no upgrade is available during check-in, the hotel will provide a complimentary amenity for cardholder during the stay. 11. Cancellation subject to each property s rules and restrictions upon booking. 12. The bank will use best efforts to ensure the offers are provided as described, but cardholders shall not make any claim or seek compensation against the bank, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of the hotels or the bank). 13. The bank shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by the hotels, or (b) any refusal or failure on the part of the hotels to provide or honour any of the offers, or benefits or privileges given under the offers, for any reason whatsoever. 14. The bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of any of the offers at any time without giving any notice. 15. Reservation is subject to availability at time of confirmation. 16. The bank and participating properties reserve the right to vary the terms and conditions of this offer. 17. For updated list of participating properties, please call Citibank Ultima Lifestyle Relationship Manager for details. Page 19 of 32

20 Starwood Luxury Privileges Benefit Details Use your Citi Ultima Card at these iconic luxury properties and enjoy the following privileges: o Upgrades subject to availability o Personal greeting on arrival by Senior Manager or W Insider o Daily continental or full breakfast for two o Early check-in and 4pm late check-out, subject to availability o Complimentary in room internet access Terms & Conditions: General Conditions 1. Offer is valid 1st January to 31st December Offer is valid for primary and supplementary Citi Ultima Cardholders ( Cardholders ). 3. Offer is valid only when you pay with a valid and eligible Citi Ultima Card 4. Offer is not valid for suites and Villas. 5. Valid for a minimum of 3 nights stay 6. Reservations must be made through Citibank Ultima Lifestyle Relationship Manager. 7. Reservation is subject to availability. 8. Best Available Rate applicable. Not applicable on discounted rates or combined with other offer at time of enquiry/booking. 9. One daily breakfast per person during stay. 10. If hotel is fully booked and no upgrade is available during check-in, the hotel will provide a complimentary amenity for cardholder during the stay. 11. Cancellation subject to each property s rules and restrictions upon booking. 12. The bank will use best efforts to ensure the offers are provided as described, but cardholders shall not make any claim or seek compensation against the bank, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of the hotels or the bank). 13. The bank shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by the hotels, or (b) any refusal or failure on the part of the hotels to provide or honour any of the offers, or benefits or privileges given under the offers, for any reason whatsoever. 14. The bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of any of the offers at any time without giving any notice. 15. Reservation is subject to availability at time of confirmation. 16. The bank and participating properties reserve the right to vary the terms and conditions of this offer. 17. For updated list of participating properties, please call Citibank Ultima Lifestyle Relationship Manager for details. Page 20 of 32

21 AVIS CAR RENTAL PRIVILEGES Benefit Details Enjoy up to 35% savings on Standard Rates Enjoy up to 30% savings on International Leisure Rates Complimentary Avis Preferred Membership Terms & Conditions: I. General Conditions 1. Offer is valid until 31 December Offer is open to primary and supplementary Citi Ultima Cardholders ( Cardholders ) 3. Reservations under this offer must be made through Citi Lifestyle Relationship Managers. 4. All rentals must be booked and taken within the promotion dates. 5. Offer not valid on domestic rentals (where country of residence is the same as country of rental). 6. All bookings must be completed at least 72 hours prior to arrival. 7. Savings will be applied at point of reservation and will apply to the time, mileage and insurance portion of the rental. 8. Savings are subject to availability and may not always be available at all locations at all times. 9. Savings cannot be applied to ancillary products, purchasable at the counter. 10. Avis Preferred promotion is not applicable to residents from Australia and New Zealand. 11. Cardholder must present his/her valid, eligible Citi Ultima card, used at time of booking, together with a valid and acceptable driver's license when arriving at the Avis desk to pick up the vehicle. 12. Please visit for full terms and conditions. 13. No other alternative method of payment will be accepted for this offer. 14. The promotion cannot be combined with any other offer, sale promotion, or prior purchase/reservation. 15. Any booking made under this promotion is subject to the Avis Rental Agreement and related terms and conditions, as amended from time to time. Any such booking is between the cardholder and Avis. 16. To the extent permitted by law, the Promoter reserves the right to change the terms and conditions for this promotion without any notice. 17. Savings is subject to availability. Savings may not always be available at all locations at all times. II. III. Reservations 1. Reservations under this offer must be made through Citi Lifestyle Relationship Managers. Cancellation and Amendment 1. To cancel or change a reservation, please contact your Citibank Ultima Lifestyle Relationship Manager at least 24 hour prior to arrival. 2. The bank and Avis reserve the right to reject requests for cancellation or change in less than 24 hours from arrival. 3. Cancellation and amendment charges may apply, subject to the cancellation and amendment policy of Avis, and shall be borne by the cardholder. Page 21 of 32

22 HERTZ CAR RENTAL PRIVILEGES Benefit Details o Complimentary HERTZ Gold membership the First Class in car rental service o 10% savings on self-drive rentals in USA, Canada, Europe, Australia, New Zealand and Asia. o One complimentary day of rental with rentals of 6 or more days in a booking (may be combined with the 10% savings) o One class upgrade on rentals of three or more days in a booking (may be combined with the 10% savings) Terms & Conditions: I General Conditions 1. All HERTZ car rental offers are valid until 31 December Offer is open to primary and supplementary Citi Ultima Cardholders ( Cardholders ) 3. Usage of the offers must be done through your Citibank Ultima Lifestyle Relationship Manager 4. Advance reservations required. 5. *Participating locations in Europe include Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and United Kingdom. 6. Participating location in Asia include Brunei, Hong Kong, Korea, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka and Thailand. 7. Offer is valid only when you pay with your Citi Ultima card. 8. Blackout periods may apply. 9. Offer is valid on Hertz Affordable Rates (leisure retail rates) for self-drive rentals and applies to time and mileage charges only, not taxes, tax reimbursement, government surcharges or optional services, such as refueling. 10. The offers under this promotion may not be combined with any other offer, discount, coupon or promotion. 11. The bank shall not be responsible or liable in any manner whatsoever for any deficiency or inadequacy of service rendered by Hertz or for any loss whatsoever of any nature suffered by any Cardholder. 12. Cardholders shall not be entitled to compensation/ benefits in any form whatsoever in lieu of any of the offers. Offers cannot be exchanged or redeemed for cash. 13. Cardholders are not bound in any manner to participate in this offer. Any participation by the Cardholder shall be voluntary. By participating in or attempting to utilize any of the offers, the Cardholder irrevocably agrees to be bound by the terms and conditions herein. 14. The bank will use best efforts to ensure the offers are provided as described, but Cardholders shall not make any claim or seek compensation against the bank, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of Hertz or the bank). 15. The bank shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by Hertz, or (b) any refusal or failure on the part of Hertz to provide or honor any of the offers, or benefits or privileges given under the offers, for any reason whatsoever. 16. Hertz reserves the right to modify and/or cancel the offer(s) without prior notice. Page 22 of 32