care 4u 24hr GREENLIGHT CARE 4U a single call that can save time, effort, heartache or even a life.

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1 24-hour assistance, advice and support for when life happens a single call that can save time, effort, heartache or even a life. care 4u 24hr

2 As the person covered under a standalone GREENLIGHT risk benefit, you and your loved ones have free unlimited access to. This revolutionary support programme, instantly connects you with a comprehensive network of assistance for virtually any necessity, emergency or problem. This unique, holistic, life-assisting support program is exclusive to GREENLIGHT customers so put into your phone today and access a world of assistance anytime of the day or night. Your GREENLIGHT risk solution provides you and your family with help every day of the week leaving you free to celebrate the richness and diversity of your life! In order to access any of these services provided through the programme make your first call for assistance. The call centre will advise you as to the next step. Who can access the programme? The following people are eligible to use the complimentary support: The person whose life is covered by a standalone GREENLIGHT risk benefit Lives Covered under the GREENLIGHT Final Expenses Family Benefit The Life Covered s partner The Life Covered s dependant children The Life Covered s domestic employees Lives covered under the following benefits only will NOT be eligible to use the GREENLIGHT CARE 4U service: Focussed Savings Benefit Flexible Savings Benefit Premium Protection (Death) Benefit Premium Protection (Disability) Benefit Health + Wellbeing s team of experts will help you keep a finger on the pulse of all your important health and wellbeing issues, any time of the day or night. We can also offer advice and information on: Virgin Active joining fee waived and 50% rebate on monthly membership fees if attendance requirements are met. This is for new members that joined Virgin Active through as well as contract renewals done through. (Terms and conditions apply, please contact the call centre for more details). Receive your discount at these selected spas nationwide = Up to 30% discount = 10% discount (Please note however that through CARE 4U no further discounts will be offered on any spa specials running on these websites presently). 25% discount on Vital health supplements Healthy eating and fitness programmes Stress management and relaxation techniques General health and medical topics Travel health and medication Infant care and immunisation Medical terminology, treatments thereof and diagnostic tests explanations Self-care, natural and alternative medicines Referral to treatment and support facilities for dread diseases or chronic illnesses Referral to medical specialists for second opinions on dread disease diagnoses No joining fee for: Shapes for Women and Contours Express. 30% discount on a variety of first aid kits 25% discount on first aid classes 35% refund on Run/Walk For Life annual membership if attending at least 80% of sessions 35% refund on Weigh-Less membership if weight target is reached within agreed upon time period 25% discount on The Best Way to Stop Smoking/Substance Abuse programme 20% refund on Allan Carr s Easyway or Smokenders membership on successful completion 25% discount on AA and BMW ADVANCED driving courses 10% discount on Trellidor and DefenDoor installations

3 Emergencies + Trauma ADT: 50% discount on installation equipment Installation fee waived Up to 10% monthly premium discount Discounts on vehicle tracking products (Altech Netstar, Ctrack, Matrix, Tracker Alert and Tracker Retrieve premiums) Discounts on magazine subscriptions 10% discount on Glasfit Secure Tint 40% monthly discount on STOPALL (In the case of an emergency, for example, the theft of a handbag, you will be able to call STOPALL to have your cards stopped immediately to prevent any further loss) Discounts on THE GOLF PLAYERS CLUB No. of issues Magazine Discount on cover price 12 Compleat Golfer 40 % 12 Longevity 30 % 12 Your Family 25 % 12 Golf Digest 25 % 12 Men s Health 25 % 12 Runners World 25 % 12 SA Sports Illustrated 25 % 12 Shape 25 % 8 Bicycling 25 % 4 Fit Pregnancy 25 % Work + Disability Although it s something none of us ever like to think about, we may, due to an accident or medical condition, be placed in the position of no longer being able to work to support ourselves or our loved ones. The panel of lifestyle adjustment experts will walk you through these challenges, advise you of your options and place you in the best possible position to make the most of every facet of your life. We can also provide advice and information on: The state-of-the-art call centre is standing by 24/7 to assist and support you in the event of an emergency situation. The will put you in touch with the right solution for just about any emergency from the most obvious requirement (such as medical response teams) to the more unheard of (providing childcare during emergency situations). We can also offer advice and information on: Immediate medical response to the scene of the emergency Transfers to the most appropriate medical facilities (only in South Africa) Telephonic emergency medical advice and information on first aid procedures and medication Guaranteed hospital admission (payable by the eligible person or medical aid, up to R5 000) Transport of life-saving medication or blood to victim if required Care for stranded children immediately after incident Transport costs of up to R1 000 for a compassionate visit by a close relative (only in South Africa) Repatriation to South African hometown if hospitalised in South Africa away from home and requiring medical assistance in order to return Medical treatment for injury resulting from assault (maximum R5 000 per person or R per family) Placement of security guards at the scene of a burglary for 48 hours afterwards For potential HIV exposure: Free blood tests at 6 weeks, thereafter 3 months after exposure to potential HIV infection Provision of anti-retroviral medication for 30 days after exposure to potential HIV infection Provision of sexually transmitted infection medication for 7 days following event Registration on an HIV management programme in the event of HIV infection Referral to appropriate therapy providers, such as physiotherapists Provision of advice on how to return to work Provision of advice on UIF procedures Provision of a template for CV compilation 25% discount on driving lessons for the disabled 30% discount on disability aids (maximum discount of R5 000) 30% discount on vehicle modifications for the disabled

4 Counselling s dedicated team of trained experts is standing by to provide you with counselling in the event of any trauma you may experience any time of the day or night. Talk to the team, 24 hours a day, about any traumatic event including: Medical trauma, rape or assault, hijacking, women or child abuse, domestic violence, suicide, fire, motor vehicle accident, kidnapping, potential HIV exposure, dread disease diagnoses, disability, retrenchment, bereavement with specialised support for dealing with the loss of a child. is also able to help you with: Limited face-to-face counseling or psychiatric consultation for each traumatic event, if required on assessment Referral to support groups, including Hospice, AA and FAMSA Psychiatric consultations in the event of an assault or trauma Access to a case counsellor for 12 months for rape survivors Legal Assistance Access Just in case of the inevitable, it helps to have the advice and support of legal professionals on your side. The GREENLIGHT CARE 4U programme provides you with access to a panel of legal professionals that are only a phone call away. They are available 24 hours a day, and are ready to help you with all your legal documentation requirements, telephonic advice and face-to-face consultations. IMPORTANT NOTE: does not provide financial advice. The legal experts will assist you with any general legal issue, including: Winding up of an estate Interpreting a will Divorce The purchase and sale of property Employment labour law and industrial relations Tax can also assist you with: A standard legal document service which includes access to a Small Claims Court kit, a Maintenance kit, a Domestic Workers Agreement and a Will template Access to details of appropriate legal practitioners, if required Limited face-to-face consultation for each legal matter, if required Death + Bereavement None of us can ever be prepared for the life changing event that we re faced with when a death occurs in our family. will comfort, guide and support you or your family members in every way possible, offering expert advice on the where-to-from-here s and practical arrangements, as well as counselling for you and your loved ones. We will support you with: Body repatriation (local and international) to a South African location Assistance in obtaining a death certificate in the case of an unnatural death Referral to a pathologist, where necessary Referral to providers of other funeral related services Children + Schooling can provide access to advice and assistance relating to children. This includes: Advice on the protection of children in their school environment Interventions to protect a child s rights Legal assistance for childcare, adoption and paternity disputes

5 care 4u Call A free emergency, advice and assistance centre for those covered by a GREENLIGHT risk benefit. With a wealth of advice and support now just a phone call away, it s easy to see that provides must-have, potentially life-changing and life-saving aid. For general enquiries about your GREENLIGHT contract, please call our customer call centre on: 0860 WISDOM ( ) When life happens - a single call can save time, effort, heartache or even a life.