UK Personal Injury Litigation 2002

Transcription

1 Brochure More information from UK Personal Injury Litigation 2002 Description: UK Personal Injury Litigation 2002 examines the growth, dynamics and future of the personal injury claims market and as such is essential reading for all competitors. The key issues are examined in detail in this report, revealing the role played by each form of insurance and competitor. Legal developments and key players are assessed for their strengths and weaknesses and the future cost and number of claims is also projected.key segments examined: total number of personal injury claims, split by insurance type including motor, public liability and employers' liability.legal update: Breakdown of legal issues affecting claims and compensation and their impact on competitors.marketing activity: Data and analysis of advertising and marketing activities of major competitors with suggestions for improved effectiveness.profiles: Appreciation of strengths, weaknesses, threats and opportunities for insurers, trade unions, accident intermediaries and law firms.forecasts: Future growth for claims numbers and costs projected to 2006 according to 3 possible scenarios.the actual number of claims fell by 7.4 per cent to 689,000 claims in This was entirely driven by a substantial decrease in disease claims, while accident claims rose slightly. The average cost of claims has risen dramatically since Motor claims have risen by 28.6 per cent to 5,424, employers liability claims now cost an average of 8,859 - an increase of 18.6 per cent, while public liability claims have increased by 12.4 per cent to 5,993.There has been a major decrease in spending on advertising for accident intermediaries, although their marketing tactics still leave a lot to be desired. The public is increasingly irritated and suspicious of the no win no fee message and find doorstep canvassing distasteful. Solicitors and insurers also have weak marketing strategies to capture claimants.legal hold ups and the collapse of Claims Direct have added to the tension in the marketplace. Results from Callery v Gray shed little light on the future of the After-the-Event insurance market, while questions over the future of the accident intermediary market are unsettling customers and competitors alike. Enthusiastic forecasts show the number of claims will grow by an annual average of 9.9 per cent to 2006, with the cost rising 36.5 per cent annually to a total of 17.2 billion.how will claims numbers and costs progress in the next five years? Current claims numbers are high, but what is their real potential?is the UK developing a compensation culture or is this just an insurance myth?are the marketing tactics of accident management companies working? What are the threats and opportunities open to accident intermediaries?is there a future for the After-the Event insurance market? What will be the key legal issues affecting claims and what will their impact be?how should law firms go about improving their pure share of the personal injury market? Contents: Overview Introduction UK Personal Injury Litigation 2002 examines the growth, dynamics and future of the personal injury claims market and as such is essential reading for all competitors.

2 The key issues are examined in detail in this report, revealing the role played by each form of insurance and competitor. Legal developments and key players are assessed for their strengths and weaknesses and the future cost and number of claims is also projected. Scope Key segments examined: total number of personal injury claims, split by insurance type including motor, public liability and employers' liability. Legal update: Breakdown of legal issues affecting claims and compensation and their impact on competitors. Marketing activity: Data and analysis of advertising and marketing activities of major competitors with suggestions for improved effectiveness. Profiles: Appreciation of strengths, weaknesses, threats and opportunities for insurers, trade unions, accident intermediaries and law firms. Forecasts: Future growth for claims numbers and costs projected to 2006 according to 3 possible scenarios. Report Highlights The actual number of claims fell by 7.4 per cent to 689,000 claims in This was entirely driven by a substantial decrease in disease claims, while accident claims rose slightly. The average cost of claims has risen dramatically since Motor claims have risen by 28.6 per cent to 5,424, employers liability claims now cost an average of 8,859 an increase of 18.6 per cent, while public liability claims have increased by 12.4 per cent to 5,993. There has been a major decrease in spending on advertising for accident intermediaries, although their marketing tactics still leave a lot to be desired. The public is increasingly irritated and suspicious of the no win no fee message and find doorstep canvassing distasteful. Solicitors and insurers also have weak marketing strategies to capture claimants. Legal hold ups and the collapse of Claims Direct have added to the tension in the marketplace. Results from Callery v Gray shed little light on the future of the After-the-

3 Event insurance market, while questions over the future of the accident intermediary market are unsettling customers and competitors alike. Enthusiastic forecasts show the number of claims will grow by an annual average of 9.9 per cent to 2006, with the cost rising 36.5 per cent annually to a total of 17.2 billion. Reasons to Purchase How will claims numbers and costs progress in the next five years? Current claims numbers are high, but what is their real potential? Is the UK developing a compensation culture or is this just an insurance myth? Current claims numbers are high, but what is their real potential? Are the marketing tactics of accident management companies working? What are the threats and opportunities open to accident intermediaries? Is there a future for the After-the Event insurance market?what will be the key legal issues affecting claims and what will their impact be? How should law firms go about improving their pure share of the personal injury market? EXECUTIVE SUMMARY Introduction Market context Customer focus Competitor dynamics The future decoded INTRODUCTION

4 What is this report about? Who is the target reader? How to use this report MARKET CONTEXT Introduction Key findings Personal injury claims numbers Compensation claims split by insurance category Personal injury within motor insurance Road Traffic Accidents Road accidents by type of injured party The potential number of RTA claims Personal injury within Employers Liability Workplace injuries Work-related ill-health The overlap between employment tribunals and personal injury claims Personal injury within General Liability

5 Injuries in the home Leisure-related injuries Slips and trips Schools are the new breeding ground of claims Legal issues Access to Justice Act 1999 Legal Expenses Insurance The recoverability question Conflict resolution: legal v insurance camps The impact on the insurance industry Poor underwriting results Rising motor claims Insurers under fire? The impact of legal reforms What can insurers do? Premium increases General liability shies away from pressure Risk management Rehabilitation

6 Speed is of the essence Fraud CUSTOMER FOCUS Introduction Key findings Advertising Overload of adverts causes customers to switch off Advertising difficulties for law firms Canvassing Image problems What can accident intermediaries do to restore their reputations? Customer thoughts Solicitors Solicitors benefit from bad publicity Customer Orientation Insurers Accident Intermediaries Solicitors

7 COMPETITIVE DYNAMICS Introduction Key findings Insurers Trade Unions Accident Intermediaries Growth Marketing Service Costs The rise and fall of Claims Direct Future prospects Legal firms Size of the market Business feed Key problems Future prospects Competitor Developments

8 National Accident Helpline Accident Line Shoosmiths THE FUTURE DECODED Introduction Key findings Blame and claim culture Situation in the US Motor claims Workplace injury claims Factors affecting future UK personal injury claims ATE versus BTE The accident intermediary market Legislation Safety improvements Claims rush is over Rehabilitation

9 Mediation Forecasts Three scenarios for the future The Insurance View The US experience The Harvest Scenario Forecast cost of claims APPENDIX Supplementary data Definitions Research methodology References Bibliography Future readings Relevant links SPP writing team How to contact experts in your industry Ordering: Order Online - visit

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