Bank of Ireland Insurance Services Limited. Terms of Business

Transcription

1 Bank of Ireland Insurance Services Limited Terms of Business

2 Our legal name is Bank of Ireland Insurance Services Limited Contact Details 4th Floor, Block B, Baggot Plaza Upper Baggot St Dublin 4, D04 VX58 Telephone Bank of Ireland Insurance Services Limited ( BIIS ). Terms of Business. The Terms of Business set out below provides the basis on which BIIS will provide business services to you as our customer. Should you have any queries we will be happy to deal with them. Please see contact details above. Bank of Ireland Insurance Services Limited is a member of the Bank of Ireland Group Bank of Ireland Insurance Services Limited is regulated by the Central Bank of Ireland Bank of Ireland Insurance Services Limited is subject to the Consumer Protection Code which offers protection to consumers and this code can be found on the Central Bank s website BIIS is registered on the Central Bank of Ireland Insurance Mediation Register under reference number C4840. The register can be viewed on the Central Bank of Ireland website at BIIS does not charge customers directly for the business services that it provides. However, BIIS is remunerated by the various product producers from whom it holds an appointment in respect of each product introduced. The amount of remuneration in respect of each service is available on request BIIS hold a written appointment for the following product producers ( Underwriters ) BIIS is tied to RSA Insurance Ireland DAC for the purpose of selling Home Insurance and Car Insurance BIIS is tied to AXA Insurance DAC for the purpose of selling Payment Protection Insurance BIIS is an agent of AIG Europe Limited who are our sole provider of Travel Insurance based on a limited analysis of the market BIIS also holds an appointment for the following products which are only available on a renewal basis to existing customers: RSA Insurance Ireland DAC - Hospital Cash Insurance and Personal Accident Insurance, AIG Europe Limited - Hospital Cash Insurance and Stonebridge International Insurance Limited - Accidental Death Insurance. BIIS s policy is to avoid any conflict of interest when providing business services to our clients. However in the unlikely event that an unavoidable conflict arises BIIS will ensure that the client is treated fairly BIIS is a member of the Investor Compensation Scheme, which provides certain remedies to eligible clients in the event of default by BIIS. The main details of the operation and conditions of the scheme are outlined separately below BIIS gathers and processes personal data in compliance with (a) data protection law and (b) any Data Privacy Notices or summaries we may show you or consents we ask you to agree to. BIIS may at its discretion record all or certain telephone conversations including those held between a customer and BIIS The customer s responsibilities to BIIS include providing BIIS with all necessary information and documentation required to enable BIIS to provide its services. Any failure by the customer to provide documentation or information may result in BIIS being unable to provide advice or transmit orders in respect of relevant products. BIIS requires the customer to provide documentation and information that is accurate and complete and BIIS will rely on such documentation or information without any obligation to verify or check it in any way

3 In the event of default by customers in their obligations to BIIS or the Underwriters, either may notify customers of such default requesting action to remedy it to their satisfaction. They will if necessary exercise their legal rights to receive any payments due to them from clients for business services provided by them Notwithstanding any general willingness to provide business services, BIIS shall not be under any obligation to enter into any particular transaction or to accept and act in accordance with any instruction It is hereby agreed that BIIS shall not be liable for the non-performance of any of its obligations by reason of any cause beyond the control of BIIS, including any breakdown or failure of transmission or communication or computer facilities, postal or other strikes or similar industrial action and the failure of any relevant agent or intermediary. In no event will BIIS have any liability for consequential or special damage, whether arising from gross negligence, wilful default, fraud or otherwise If you have any complaint in relation to the business services provided by BIIS you should outline the nature of your complaint to us in writing. The complaint will be fully investigated by us and a full response will be provided to you. While our investigation of any complaint is ongoing we will provide you with a regular written update. In the event that you are dissatisfied with the outcome of a complaint or if your complaint is not resolved within 40 business days you are entitled to refer your complaint to: The Financial Services Ombudsman s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2 Lo Call: , Tel: , Fax: Details of the Investor Compensation Scheme 1. The Investor Compensation Act 1998, as amended ( Act ), provides for the establishment of acompensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. 2. BIIS is a member of that compensation scheme. 3. Compensation may be payable where money or investment instruments owed or belonging to clients and held, or in the case of investment instruments, administered or managed by BIIS, cannot be returned to those clients for the time being and there is no reasonably foreseeable opportunity of BIIS being able to do so. 4. A right to compensation will arise only: a. If the client is an eligible investor as defined in the Act b. If it transpires that BIIS is not in a position to return client money or investment instruments owed or belonging to clients of BIIS and c. To the extent that the client s loss is recognised for the purposes of the Act 5. Where an entitlement to compensation is established, the compensation payable will be the lesser of a. 90 per cent of the amount of the client s net loss as recognised for the purposes of the Act b. Compensation of up to 20,000 Receipt of these Terms of Business constitutes your acceptance of them. These Terms of Business will be governed by the laws of Ireland which shall be deemed to be the proper law and govern all transactions or proceedings in or concerning these Terms of Business. The Courts of Ireland shall have jurisdiction to hear any proceedings. Full Registered Address Bank of Ireland Insurance Services Limited 40 Mespil Road Dublin 4 Registered in Ireland No The effective date of these Terms of Business is April 2018 and apply until further notice.

4 Bank of Ireland is regulated by the Central Bank of Ireland R.19 (04/18)

5 Bank of Ireland Insurance Services Limited Data Privacy Summary How we protect and manage your personal data

6 Bank of Ireland Insurance Services Limited Data Privacy Summary At Bank of Ireland Group, we take your privacy seriously. It is important that you know exactly what we do with personal information that you and others provide to us, why we gather it and what it means to you. This document is being provided to you in line with our obligations under the General Data Protection Regulation (GDPR) which come in to effect on the 25 May This summary explains the most important aspects of how, Bank of Ireland Insurance Services Limited ( BIIS ) use your information and what rights you have in relation to your personal information. This BIIS Summary should be read in conjunction with the Bank of Ireland Group Data Privacy Summary which is included below. You can get more detailed information by viewing our full Bank of Ireland Group Data Privacy Notice at in-branch, by mail to Bank of Ireland, PO Box 12940, Dublin 18 or by contacting Why BIIS processes your Information The personal data (Information) being collected as part of any application and any related process is for the purposes of: enabling BIIS to arrange a suitable product or service for you; providing that product or service; and complying with all legal and/or regulatory requirements that apply in relation to the provision of the particular product or service. BIIS may also use your personal information where the processing is necessary for our legitimate interests in relation to the operation of our business however any such processing will not override your interests, fundamental rights and freedoms. More information on these legitimate interests can be found in the full Bank of Ireland Data Privacy Notice. If you fail or refuse to provide the personal information requested by BIIS or if the personal information provided is not true and/or incomplete or is subsequently (at your request) erased/amended, then BIIS will not be able to arrange a suitable product or service for you. What information BIIS processes As part of an application process, BIIS will seek information from you which may include: Information regarding the item you require to be covered by insurance (e.g. car registration, your home); Special categories of information (e.g. medical information); Information in relation to the circumstances giving rise to a potential claim under your insurance policy (which may include special categories of information such as details of an injury or medical history); Criminal Convictions information for motor insurance. If you give BIIS personal information about other people (such as named drivers) then you confirm that they know you are sharing their personal information with us for the purposes described in the full Bank of Ireland Group Data Privacy Notice. Automated Decisions When you apply for an insurance product(s) or service from BIIS, the relevant insurer may conduct the following activities which involve automated (computer based) decision making: Underwriting and determining the applicable premiums. This process calculates the risks based on the information you have provided. This will be used by the relevant insurer to determine whether BIIS can provide you with an insurance policy and if so calculate the premium you will have to pay The results of these automated decision making processes can limit the products and services BIIS are able to provide you with. If you do not agree with the result, you have the right to request human intervention to allow you to express your point of view and to contest the decision.

7 Sharing information Your personal information will be shared with the following insurers as part of your insurance policy: RSA Insurance Ireland DAC for Home Insurance, Car Insurance, Hospital Cash Insurance and Personal Accident Insurance; AIG Europe Limited for Travel Insurance and Hospital Cash Insurance; Stonebridge International Insurance Limited for Accidental Death Insurance; Axa Insurance DAC for Payment Protection Insurance. BIIS may also share your information with other members of the Bank of Ireland Group such as The Governor and Company of the Bank of Ireland. Bank of Ireland Group Data Privacy Summary 1. Who we are Throughout this document, we, us, our and ours refer to Bank of Ireland and Bank of Ireland Group. Your information is held by The Governor and Company of the Bank of Ireland and members of the Bank of Ireland Group. For more information about us, including a full list of members of the Bank of Ireland Group, see our latest annual report at Your product or service terms and conditions will specify which of our businesses is providing the relevant product or service to you. Some of our businesses have their own Data Privacy Notices, including New Ireland Assurance Company plc and Bank of Ireland UK plc. If you are a customer of one of these businesses, you should read their Data Privacy Notice. 2. The information we collect about you We will hold: data to identify you, including your contact information; your financial details/financial circumstances; your marital status; your financial associations; information about you provided by others e.g. joint account applications; information which you have consented to us using; and other personal information such as: criminal conviction data; telephone recordings; CCTV images at our branches and ATMs and information provided when exercising your rights under Section 10 below. Sometimes we may use your information even though you are not our customer. For example, you may be a beneficiary, guarantor, director, cardholder or representative of a customer of ours or be a potential customer applying for one of our products or services. 3. When we collect your information We collect information: (i) you give us; (ii) information from your use of our products, services or our websites and mobile apps, and; (iii) information provided to us by third parties. 4. How we use your information and the legal basis We use, and share, your data where: you have agreed or explicitly consented to the using of your data in a specific way (you may withdraw your consent at any time); use is necessary in relation to a service or a contract that you have entered into (e.g. to provide you with banking services when you open or use a joint account or product) or because you have asked for something to be done so you can enter into a contract with us (e.g. you have asked us to provide you with a loan offer or quote when you apply to us for insurance); use is necessary because we have to comply with a legal obligation (e.g. complying with our know your client obligations and reporting to the Central Credit Register, regulatory authorities and law enforcement); use is necessary to protect your vital interests in exceptional circumstances; use for our legitimate interests (which you may object to) such as managing our business including credit risk management, providing service information, conducting marketing activities, training and quality assurance, portfolio management and strategic planning and the purchase or sale of assets.

8 5. How we use automated processing or analytics We may analyse your information using automated means to: help us understand your needs and develop our relationship with you; to help us to offer you products and service information we believe will be of interest to you; to make assessments where you apply for a financial product (e.g. a loan) including creditworthiness and affordability. We may make lending decisions based solely on an automated analysis of your information. The types and sources of the information we process by automated means about you are listed above in Sections 2 and 3. We also use automated processing to assist in compliance with our legal obligations in connection with prevention of money laundering, fraud and terrorist financing, for example, to screen for suspicious transactions. 6. Who we share your information with When providing our services to you, we may share your information with: your authorised representatives; third parties with whom: (i) we need to share your information to facilitate transactions you have requested, and (ii) you ask us to share your information; Bank of Ireland Group companies; service providers who provide us with support services; statutory and regulatory bodies (including central and local government) and law enforcement authorities; credit reference/rating agencies; and third parties in connection with a sale or purchase of assets by us: persons making an enquiry or complaint; debt collection agencies, budgeting and advice agencies, tracing agencies, receivers, liquidators, examiners, Official Assignee for Bankruptcy and equivalent in other jurisdictions; trade associations and professional bodies, non-statutory bodies and members of trade associations; pension fund administrators, trustees of collective investment undertakings and pensions trustees insurers/re-insurers, insurance bureaus; healthcare professionals and medical consultants; business or joint venture partners. 7. How long we hold your data How long we hold your data for is subject to legislation and regulatory rules we must follow, set by authorities such as the Central Bank of Ireland and the type of financial product provided to you. 8. Implications of not providing your data If you do not provide information we may not be able to: provide requested products or services to you; to continue to provide and/or renew existing products or services assess suitability; and where relevant, give you a recommendation for a financial product or service provided by us. We will tell you when we ask for information which is not a contractual requirement or is not needed to comply with our legal obligations. 9. Using companies to process your information outside the European Economic Area (EEA) In some cases, we may transfer information about you and your products and services with us to our service providers and other organisations outside the EEA. We will always take steps to ensure that any transfer of information outside of the EEA is carefully managed to protect your privacy rights. Full details of transfers are available in our Data Privacy Notice which you can get online, in branch or by telephone.

9 10. How to exercise your information rights including the right to object From 25 May 2018, you will have several enhanced rights in relation to how we use your information, including the right, without undue delay, to: find out if we use your information, access your information and receive copies of your information; have inaccurate/incomplete information corrected and updated; object to particular use of your personal data for our legitimate business interests or direct marketing purposes*; in certain circumstances, to have your information deleted or our use of your data restricted*; in certain circumstances, a right not to be subject to solely automated decisions and where we make such automated decisions, a right to have a person review the decision*; exercise the right to data portability (i.e. obtain a transferable copy of your information we hold to transfer to another provider)*; and to withdraw consent at any time where processing is based on consent. *These rights will be available from 25 May 2018 If you wish to exercise any of your data rights, you can contact us at in-branch, by mail to Bank of Ireland, PO Box 12940, Dublin 18 or by contacting If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests) we may extend this period by a further two calendar months and shall explain the reason why. If you make your request electronically, we will try to provide you with the relevant information electronically. You also have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at: Telephone: +353 (0) or Lo Call Number Fax: info@dataprotection.ie Postal Address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois. 11. How to contact us and/or our Data Protection Officer If you have questions about how we use your information, you can reach our Data Protection Officer at by mail to Bank of Ireland, PO Box 12940, Dublin 18 or by contacting Updates We will update our Data Privacy Notice from time to time. Any updates will be made available and, where appropriate, notified to you by SMS, or when you log onto 365 online or our mobile banking app. Dated: bankofireland.com Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland Mortgage Bank trading as Bank of Ireland Mortgages and The Mortgage Store is regulated by the Central Bank of Ireland. Bank of Ireland Insurance Services Limited is regulated by the Central Bank of Ireland.

10 Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland Mortgage Bank trading as Bank of Ireland Mortgages and The Mortgage Store is regulated by the Central Bank of Ireland. Bank of Ireland Insurance Services Limited is regulated by the Central Bank of Ireland.