Detailed Claim Information (DCI) Advanced Reporting Concepts. Objectives

Transcription

1 Detailed Claim Information (DCI) Advanced Reporting Concepts Presented by: Warren Danz and Bruce Hallman Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved. 1 Objectives To understand why we collect Detailed Claim Information, the process to ensure quality DCI data, aggregate data quality observations, and the features in Data Manager Dashboard for monitoring your DCI data. 2 1

2 Agenda Why We Collect DCI Data Quality Initiatives Additional Data Elements and Edits Managing DCI Review 3 Why We Collect DCI Data Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved Data Educational Program 2

3 Why We Collect DCI Data Used extensively for a variety of purposes: State Insurance Department Reporting State Advisory Forums State Legislative Indemnity Pricing Temporary Partial Disability as a proportion of Temporary Disability benefits Payments by type of benefit for Permanent Partial Disability (PPD) claims Vocational rehabilitation benefits Attorney involvement Research Studies 5 Quality Initiatives Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved Data Educational Program 3

4 Quality Initiatives NCCI adopted a three-step process to ensure that our data reporters could produce quality DCI data Certify our DCI participants to submit Edits data Minimal quality checks 7 Quality Initiatives NCCI adopted a three-step process to ensure that our data reporters could produce quality DCI data Edits Minimal quality checks 8 4

5 Quality Initiatives NCCI adopted a three-step process to ensure that our data reporters could produce quality DCI data Certify our DCI participants to submit Edits data Minimal quality checks Monitor claim volume submitted Analyze aggregate data quality observations NCCI continues to adjust outlier thresholds for outreach to target systemic issues at a finer level of detail 9 Monitor Claim Volume Focused on individual states over an extended period of time (6 12 months) Based on state sample ratios Carrier findings Systemic in code/logic Rare cases of sampling deviating from statistical norms 10 5

6 Outreach Monitor Claim Volume Statistical outliers within the industry Carrier volume started in late 2011 State volume started in late 2012 Missing Death and Permanent Total (PT) claims Started in mid-2013 Most common explanation falls into three categories: Lack of sampling correctly Decimal point error in sampling logic (0.30 vs. 0.03) Open and closed claim sampling rates inverted 11 Outreach Monitor Claim Volume Closed Claims Outreach Example for State With 3% Closed Sample 64 Received = 222 Expected = / is about 220 / 22 = Month 1 Month 2 Month 3 Month 4 55 They sampled at 30%, not 3% Expected Received 12 6

7 Outreach Monitor Claim Volume State-level data with lower claim volume though clear outlier to the industry More attention to open claims since losses are higher though volume significantly lower Outreach initiated when data is an outlier to the industry for two consecutive six-month periods 13 Impact Monitor Claim Volume DCI data could be unavailable for research Undersampling in a particular state Skewed data based on population of claims Leads to Leads to Oversampling of closed claims Smaller ratio of more severe claims Research underestimates costs 14 7

8 Monitor Claim Volume Data Manager Dashboard is useful to track state sampling results 15 Monitor Claim Volume Data Manager Dashboard is useful to track state sampling results 16 8

9 Monitor Claim Volume Data Manager Dashboard is useful to keep an eye on state sampling results 17 Monitor Claim Volume Data Manager Dashboard is useful to keep an eye on state sampling results 18 9

10 When Everything Looks the Same 19 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group Prior Year 350% 300% 250% 200% 150% 100% 50% 0% Claims Expected 1,526 Open Claims Expected 1, D&PT Claims Expected All States Closed Claims Expected 346 All Claims D&PT Claims Open Claims Closed Claims Expected Range 20 10

11 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group Prior Year 350% 300% 250% 200% 150% 100% 50% 588 Received (170%) Closed Claims Expected 346 Closed Claims Expected Range 0% All States 21 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group Prior Year % 300% 250% 200% 150% 100% 50% Closed Claims Expected Range 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 22 11

12 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group 1st Half of Prior Year 350% 300% 250% 200% 150% 100% Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 23 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group 2nd Half of Prior Year 350% 300% 250% 200% 150% 100% Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 24 12

13 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group 1st Half of Prior Year 350% 300% 250% 200% 150% 100% Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 25 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group 2nd Half of Prior Year 350% 300% 250% 200% 150% 100% Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 26 13

14 Enhanced Claim Volume Outreach Ratio Received to Expected 400% Outreach Example for Specific Coverage Provider Group States Outside Threshold in Both Periods 350% 300% 250% 200% 150% 100% Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 27 Enhanced Claim Volume Outreach Ratio Received to Expected 400% 350% 300% 250% 200% 150% 100% Outreach Example for Specific Coverage Provider Group States Outside Threshold in Both Periods 1st Half of Prior Year Average for Entire Year 312% 2nd Half of Prior Year Closed Claims Expected Range 50% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 28 14

15 Enhanced Claim Volume Outreach Ratio Received to Expected 6000% Outreach Examples for All Coverage Provider Groups 5000% 4000% 3000% 2000% 1000% Closed Claims Expected Range 50%-200% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 29 Enhanced Claim Volume Outreach Ratio Received to Expected 6000% Outreach Examples for All Coverage Provider Groups 5000% 4000% 3000% 2000% 1000% Closed Claims Expected Range 50%-200% 0% AK AZ AR CO CT FL GA HI ID IL IN IA KS KY LA ME MD MS MO MT NE NV NH NM NC OK OR RI SC SD TN TX UT VT VA WV WI Individual States 30 15

16 Monitor Claim Volume Death and Permanent Total Claims DCI uses Unit Statistical data Search DCI for missing claims already received as Injury Code 01 or 02 in Unit Statistical data Validate all subsequent unit reports received to verify that the severity has not dropped 31 Monitor Claim Volume Death and Permanent Total Claims Supply Unit Statistical claim detail to the carrier Locate missing claim Verify logic for selection of Death and PT claims Submit missing DCI claims Common responses for missing DCI claims Only verifying 1st report level on the unit Not using Injury Codes to identify claims for DCI 32 16

17 DCI Match Game Questions Common sampling issue Poor data quality can lead to Outreach on data quality began Used to identify Death and Permanent Total claims Majority of oversampling Answers Late 2011 Closed claims Incorrect decimal Unreliable research Unit Statistical data 33 Aggregate Data Quality Observations What Are They? Observations look for patterns or anomalies and highlight outliers in the industry Include measures of DCI data elements and comparative analysis between the elements in aggregate over at least six months 34 17

18 Aggregate Data Quality Observations Why Are They Necessary? All DCI data elements are required or conditionally required No optional elements Data grades are Error Free (0), Default (3), and Reject (9) No Suspect data grade DCI elements do not become optional because an edit does not require it Report all DCI elements 35 Aggregate Data Quality Observations This Should Make It Easier to Understand Claims are edited individually Most claimants return to work after recovering Some claimants do not return to work 36 18

19 Aggregate Data Quality Observations Some DCI elements are related Impairment Percentage Impairment Basis Code Body Part Related Elements Impairment Basis Code relates to the Impairment Percentage, not the Body Part 10% or 25% Whole Body or Part of Body Arm or Multiple Keep Them in Sync 37 Necessary Analysis Before Outreach What states are reported, and how does a state s industry results compare to the provider group? What codes are valid in the reported states, and are there state-specific statutes influencing the results? Are sampled open and closed claims, as well as Death and Permanent Total claims, reported as expected? Is this company in a specialized line of insurance? Some fields are not validated at the state level 38 19

20 Certification To ensure data quality, test files must meet minimum editing requirements prior to production reporting All data providers must go through a certification testing process unless submitting through the Detailed Claim Information tool Separate certification is required for each group reported by a data provider Data providers that have made changes to their data reporting system must recertify 39 DCI Match Game Questions Prior to customer outreach All DCI elements Not in the DCI program Why use aggregate data quality observations? Should elements not edited be left blank? Answers Suspect edits No Verify states or line of business Not optional Data looks fine for a single claim 40 20

21 Benefit Type Code Corresponds to the type of indemnity benefits that are being paid to the claimant at valuation Codes are state-specific Benefit Type Code May not be the same as the Injury Code reported on Unit Statistical data If a reserve has been established, report the code that reflects the anticipated indemnity payment 41 Benefit Amount When incurred amounts are greater than zero but there have been no payments: Benefit Type Code Benefit Amount Paid Weekly Benefit Amount Report the appropriate code Report zero Report zero 42 21

22 Benefit Type Code Injury Code Benefit Type Code 43 Benefit Type Code Code Benefit Type Code Used for: 01 Death 02 Permanent Total Disability 03 Scheduled Permanent Partial 04 Unscheduled Permanent Partial 05 Temporary Total Injury 09 Disfigurement 11 Temporary Partial 12 Employers Liability 15 Supplemental (LA, SD only) 50 Other Specified Indemnity Benefits 44 22

23 Benefit Type Code Code Benefit Type Code Used for: 01 Death 02 Permanent Total Disability 03 Scheduled Permanent Partial 04 Unscheduled Permanent Partial 05 Temporary Total Injury 09 Disfigurement 11 Temporary Partial 12 Employers Liability 15 Supplemental (LA, SD only) 50 Other Specified Indemnity Benefits 45 Permanent Partial Disability (PPD) Code Benefit Type Code Used for: 01 Death 02 Permanent Total Disability 03 Scheduled Permanent Partial 04 Unscheduled Permanent Partial 05 Temporary Total Injury 09 Disfigurement 11 Temporary Partial 12 Employers Liability 15 Supplemental (LA, SD only) 50 Other Specified Indemnity Benefits 46 23

24 Permanent Partial Disability (PPD) Code Benefit Type Code Used for: 01 Death 02 Permanent Total Disability 03 Scheduled Permanent Partial 04 Unscheduled Permanent Partial Edit 05 Number Temporary Data Total Field Injury Edit Message Disfigurement Benefit Type Code Must be valid for the reported Jurisdiction 11 Temporary Partial State Code or equal 12 Employers Liability zero. 15 Supplemental (LA, SD only) 50 Other Specified Indemnity Benefits 47 Aggregate Data Quality Observation Comparative Analysis on Benefit Types Within PPD Reported Industry 0.8% BT % BT 03 Group A 22.9% BT 04 Group B 1.0% BT % BT % BT % BT

25 Extended Payments Use the Lump-Sum Payment Amount When payments associated with the weekly indemnity benefit extend beyond the valuation date, the portion that extends beyond the valuation date is reported as Lump Sum Amount Paid Payments that do not extend beyond the valuation date, or any portion of a payment that does not extend beyond the valuation date, are to be reported in Benefit Amount Paid 49 Extended Payment Example Claim Reported to Insurer 1/1/2010 1/1/2011 Paid $20,800 for 104 Weeks 018 Value 7/ Weeks 78 Weeks 104 Weeks 50 25

26 Extended Payment Example Reported to Valuation Benefit Benefit Lump Sum Benefits Covered by Lump Claim Number Insurer Date Level Code Type Code Amount Paid Weekly Benefit Amount Paid Sum Code $200 X 26 = $5,200 $20,800 / 104 = $200 $200 X 78 = $15, Benefits Covered by Lump-Sum Benefit Code Not reported in Benefit Type Code When to report medical dollars as a lump sum Benefits Covered Code 06 Medical Only 49 Indemnity and Medical Combined Description Lump-sum benefit includes only medical payments Lump-sum benefit includes indemnity and medical payments combined 52 26

27 Legal Settlements Medical and Indemnity Comingled Benefits Covered by Lump-Sum Benefit Code Legal Settlements Allocate the appropriate dollars to each benefit type covered in the settlement. Start Finish 54 27

28 Legal Settlements Severity of Benefit Type Payments Benefits Covered by Lump-Sum Settlement Code Legal Settlements Severity of Benefit Type Payments Please Benefits let us know Covered if it s by common Lump-Sum that you cannot Settlement allocate the Code indemnity

29 Aggregate Data Quality Observation Percent Lump-Sum Paid Set to % 80% 60% 40% 20% 0% Percent of Lump-Sum Benefits Set to 49 Indemnity and Medical Combined Coverage Provider Groups Customer contact starts here Expected Range 57 Aggregate Data Quality Observation Return-to-Work Date Missing 100% Customer contact starts here Percent RTW Date Missing 80% 60% 40% 20% 0% Coverage Provider Groups 58 29

30 Return-to-Work (RTW) Date The most recent date on which the claimant returned to work is to be reported unless the claimant has not returned to work. Claimant is classified as Permanent Total Claim is closed with a lump-sum payment prior to returning to work Closed Claim Claimant chooses not to return to work after maximum medical improvement date Claimant leaves company while on disability 59 Return-to-Work (RTW) Date The most recent date on which the claimant returned to work is to be reported unless the claimant has not returned to work. Claimant is classified as Permanent Total Claim is closed with a lump-sum payment prior to returning to work RTW Date should Closed be left Claim blank in these cases Claimant chooses not to return to work after maximum medical improvement date Claimant leaves company while on disability 60 30

31 Aggregate Data Quality Observation Percent RTW Rate Indicator Set to N 100% 80% 60% 40% 20% 0% Return-to-Work Rate of Pay Indicator Set to N (No) Coverage Provider Groups Customer contact starts here 61 Return-to-Work Rate of Pay Indicator If the Claimant goes back to work at the same hours AND rate of pay Claimant has not returned to work Claimant returns to work with ANY of the following: Reduced hours Reduced rate of pay Restrictions Light duty State provides additional benefits Post-injury wage is 5% lower than pre-injury wage Then report Y (Yes) Leave blank N (No) N (No) N (No) 62 31

32 Field-Specific Valuations Unless specified in the guidebook, all elements are valued as of the valuation being reported: Most Recent Weekly Benefit Most Recent Return-to-Work Date Return-to-Work Rate of Pay Indicator Post-Injury Weekly Wage Impairment Percentage 63 DCI Match Game Questions The Return-to-Work Rate of Pay Indicator The Benefit Type Code What does Benefit Type Code 9 represent? In legal settlements When should the Returnto-Work Date be reported? Answers Disfigurement If the claimant has returned to work Will be blank if the claimant has not returned to work May be different from the Injury Code in Unit Stat Try to allocate the dollars to each Benefit Type Code 64 32

33 Additional Data Elements and Edits Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved Data Educational Program Incurred/Paid Amounts Recoveries (Second Injury Fund, Subrogation) Report net value of Incurred (Indemnity and Medical): net = latest value (recovery expenses) Report gross value of Paid Amounts (Benefit, Lump Sum, Claimant Attorney); report recovery in Recovery Reimbursement Amount Deductible Reimbursements Report gross value: gross = latest value prior to application of deductible reimbursement amount 66 33

34 Balancing Paid to Incurred Incurred Indemnity Amount Total All paid benefits (without Medical Only) Four vocational rehabilitation fields Claimant legal amount paid Incurred Medical Amount Total Total paid medical amount Medical-Only Benefit Type Code (06) 67 Balancing Paid to Incurred Edit : Incurred Indemnity Amount Total must be greater than or equal to paid indemnity for open claims Example Open Claim Reported Incurred Indemnity Amount Total = $5,000 Benefits Paid (All Benefit Codes) = $ 500 Lump-Sum Benefits Paid (Exclude 06) = $3,000 Vocational Rehabilitation (All 4 Fields) = $ 500 Claimant Legal Amount Paid = $ 500 Total Paid $4,500 Incurred of $5,000 is Larger Than Paid of $4,

35 Balancing Paid to Incurred Edit : Incurred Indemnity Amount Total must be equal to paid indemnity for closed claims Example Closed Claim Reported Incurred Indemnity Amount Total = $5,000 Benefits Paid (All Benefit Codes) = $ 500 Lump-Sum Benefits Paid (Exclude 06) = $3,000 Vocational Rehabilitation (All 4 Fields) = $ 500 Claimant Legal Amount Paid = $ 500 Total Paid $4,500 Incurred of $5,000 Not Equal to Paid of $4, Balancing Paid to Incurred Edit : Incurred Medical Amount Total must be greater than or equal to paid medical for open claims Example Open Claim Reported Incurred Medical Amount Total = $10,000 Total Paid Medical Amount = $ 2,000 Lump-Sum Benefits Paid (Only 06) = $ 8,000 Total Paid $10,000 Incurred of $10,000 Is Equal to Paid of $10,

36 Enhancements Coming to DCI in 2015 The Search Rejected and Saved Claims screen will display how many days until a claim is purged Edit messages will move to the top of the screen to be more prominently displayed Benefit edits will display the benefit that triggered the edit A saved claim will now be retained for seven days versus 24 hours No more pressing the submit button twice 71 Managing DCI Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved Data Educational Program 36

37 Benefits Data Manager Dashboard Monitors timeliness and quality performance Data is refreshed daily 73 Data Manager Dashboard Current Snapshot Incentive Program 74 37

38 Current Snapshot Summarized Detailed Claim Information by State Reject Information Reports First Valuation Report Overdue Subsequent Report Top 5 Outstanding DCI Reject Reasons 75 Accessing Data Manager Dashboard 76 38

39 Options 77 Expected Claims First Valuation Estimated Expected Estimated Expected uses unit claim data Estimated Expected based on claim type Open, Closed, Death/Permanent Total Expected by state Due date determined by Reported to Insurer Date Subsequent Valuations Expected Expected uses prior open claim valuation All claim types combined All states combined Due date 12 months after the due date of the preceding report 78 39

40 Expected Claims First Valuation Estimated Expected Estimated Expected uses unit claim data Subsequent Valuations Expected Expected uses prior open claim valuation Estimated Expected based on claim type Open, Closed, Death/Permanent Total All claim types combined Expected by state All states combined Estimated Expected will not be calculated for MA, MI, MN, NJ, Due NY, date PA, and determined TX since all by unit data Due is not date yet 12 due months or available after the Reported for estimating to Insurer purposes. Date due date of the preceding report 79 First Valuation Expected Not Yet Received Estimated Expected Not Yet Received Current Month 80 40

41 First Valuation Open Closed Death or Permanent Total 81 First Valuation State View 82 41

42 First Valuation State View 83 First Valuation State View 84 42

43 Subsequent Valuations 85 Subsequent Valuations 86 43

44 Subsequent Valuations Click link for bar graph display 87 Subsequent Valuations 88 44

45 Top 5 Outstanding Reject Reasons Displayed on the First and Subsequent Valuation screens Summary level 89 Print Results Current Snapshot Available for First and Subsequent Valuations Screen Print in PDF Format Reports in HTML or CSV Format 90 45

46 Reports Tab 91 Quarterly Summary First Valuation Report 92 46

47 Overdue Subsequent Report 93 Top 5 Outstanding Rejects Report 94 47

48 DCI Match Game Questions Monitors Timeliness and Quality Original Valuations Expected Subsequent Valuations Expected Recoveries Report Formats Answers Uses Prior Open Claims PDF, HTML, CSV Data Manager Dashboard Uses Unit Claim Data Report Net Amounts 95 Quality Programs Data Quality Incentive Program (DQIP) Carrier Report Card 96 48

49 Incentive Program 97 Incentive Program 98 49

50 Incentive Program 99 Incentive Program Based on Timeliness 18 Month Valuations Past Due > 18 Month Valuations Past Due

51 Volume Eligibility Volume Eligibility 60 Claims Total 18 Month + > 18 Month Valuations Expected Combined 101 Incentive Program Each category is assigned a threshold and an adjustment percentage Adjustment displayed

52 Incentive Program Count 18 Month Valuations Past Due Total 18 Month Valuations Expected Compare to Threshold If > Threshold 18 Month Valuation Past Due 10% Debit Adjustment > 18 Month Valuation Past Due 5% Debit Adjustment 103 Incentive Program

53 Incentive Program 105 Incentive Program Reports

54 Incentive Program Reports 107 Incentive Program Reports

55 Incentive Program Reports 109 Incentive Program Reports

56 Incentive Program Reports 111 Carrier Report Card

57 Carrier Report Card 113 Carrier Report Card

58 Carrier Report Card NCCI Holdings The Report Card evaluates the overall annual reporting performance 115 Includes 18 Month and > 18 Month Valuations separately Based on the number of DCI Valuations expected compared to the number received on time One overall Pass or Fail grade Carrier Report Card

59 Includes 18 Month and > 18 Month Valuations separately Based on the number of Carrier Report Card DCI Valuations expected DCI Timeliness Grading Scale compared to the number received Gradeon time 18 Month > 18 Month Valuation Valuation One overall Pass or Fail gradepass >= 50% and >= 80% Fail < 50% or < 80% 117 Review Copyright 2015 National Council on on Compensation Insurance, Inc. Inc. All All Rights Reserved Data Educational Program 59

60 Review Name one of the ways NCCI uses DCI data: 119 Review What are the three steps NCCI uses to ensure quality DCI data?

61 Review Which of the following is not a current aggregate data quality observation? A. Benefit Type Code B. Deductible Reimbursements C. Impairment Disability Percentage 121 Review Which of the following statements describe why aggregate data quality observations are necessary? A. Edits looking at individual claims cannot determine if the data reported is systemically influenced B. Observations look for patterns or anomalies and check for reasonableness 1. A only 2. B only 3. Both A and B 4. Neither A nor B

62 Review True or False? The Current Snapshot view in Data Manager Dashboard Detailed Claim Information allows you to monitor your expected and received first valuations and subsequent valuations. 123 Review Which of the following is not a report for monitoring your DCI data? A. 18 Month Valuations Past Due B. Top 5 Reject Reasons C. Unit Notification Tracking Report

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65 Supplemental Information

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67 Presenter Biographies Bruce Hallman, AIDM, has worked in NCCI s Data Services Department for 18 years. He is a product support manager, subject matter expert, and the data liaison between NCCI and the independent bureaus. Bruce participates in many projects, including enhancements to Unit and Policy edits. He is actively involved in various industry groups, including the Workers Compensation Insurance Organization, Policy Advisory Task Group, and Advisory Statistical Work Group Committees. Bruce earned the Associate Insurance Data Manager designation from the Insurance Data Management Association (IDMA). Before joining NCCI, he was employed by the Pennsylvania Compensation Rating Bureau. Warren Danz has worked in NCCI s Data Resources Division for 13 years. In his role as DCI data steward, his primary responsibility is delivering quality DCI data to NCCI s actuaries for their research. As a data consultant, Warren has been a subject matter expert on the Voluntary Database, worked extensively on the Medical Data Call and DCI Data Call, and collaborated with NCCI s actuaries as their resource for the data.