LegacyShield is an independent cloud-based document storage provider.

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1 Frequently Asked Questions What is LegacyShield? LegacyShield is an independent cloud-based document storage provider. The platform enables your clients to build a lasting legacy for their loved ones. Your clients can securely upload files such as their life insurance policies, create life stories, relay their wishes and update important information for their loved ones to have at the time of their passing. What can your clients do with LegacyShield? Store a copy of their life insurance policy in the vault to make sure their beneficiaries have access to it when they are gone. Keep everything categorized and organized for their easy reference. Ensure that their pictures, videos, stories and other important information get passed on at the time of their passing. Securely store their personal and financial information. Store key information such as passwords, insurance information, and investments for their loved ones. Create a team and designate recipients for important messages and documents.

2 Is LegacyShield secure? LegacyShield is dedicated to keeping your clients information safe and secure. LegacyShield adheres to military-grade standards and encrypts all information including file names. No one, including LegacyShield or SBLI employees, has access to anything your clients store within Shield. How much storage does LegacyShield provide? LegacyShield allows unlimited storage. Why should your clients use LegacyShield? There is a $58 Billion¹ dollar unclaimed property issue, and that number continues to grow. This is a result of heirs not knowing about assets such as life insurance policies, pensions, bank accounts, prepaid cards and more. In fact, the amount of information lost between generations is growing at an alarming rate. More of our everyday lives are becoming digitized, making things much easier to capture but also much more dispersed and easy to lose. From one s pictures on a mobile device to all of one s online accounts, valuables and intangible values are disappearing. Shield is an easy-to-use, intuitive system that securely organizes one s entire life and provides access points to share the information now, later or when one is unable to. ¹Source: CNN Money, January 27, 2013 What do your clients get access to as part of their SBLI application? Effective April 12th, SBLI will include a subscription to LegacyShield s: Shield - a legacy planning platform that provides unlimited, secure cloud-based storage for your client s life insurance policy and other important documents, last wishes, life lessons, and personal items such as family photos and videos. FinancialView gathers all of your client s account balances from multiple financial institutions and organizes them into a single, intuitive online dashboard.

3 Are these subscriptions free? Yes, Shield will be provided at no cost to the client and will continue without termination. SBLI will also provide FinancialView to the policyholder for a guaranteed minimum of one year and thereafter, at no cost, while the relationship with LegacyShield exists. The current cost of FinancialView is $49.95 per year if the free subscription is no longer available, and it will be at the discretion of the policyholder. What information is going to be shared? The following information will be shared with LegacyShield only if the policy owner authorizes it at the time of application: a. Policy Number b. Owner Name c. Owner d. Agency Information When is this information shared? The client s contact information (name, address and policy number) is shared at the time the application is acknowledged, but only if the client authorizes SBLI to share information with LegacyShield. If the client does not give permission to share information with LegacyShield, this information will never be shared. However, the opportunity to register with LegacyShield will be offered to SBLI clients via an Onboarding Program and/or a LegacyShield mailer in the client s mailed policy package. How often is this information shared? The client s contact information (name, address and policy number) is only shared once at the time the application is acknowledged, and only if the client authorizes SBLI to share information with LegacyShield.

4 How long is the registration option available for my clients? The ability to register with LegacyShield for the free subscription is open to all existing SBLI policy owners and applicants while SBLI remains contracted with LegacyShield. What are the service hours of LegacyShield? Online: 24/7/365 Telephone: 10:00am-12:00am (midnight) ET Offer & Registration Why is SBLI offering my clients LegacyShield? Our job at SBLI is to protect families. Providing affordable, dependable life insurance is only part of the solution. Our partnership with LegacyShield can help make sure families receive the benefits they are entitled to. How can my clients register for LegacyShield? If your clients received the about SBLI offering LegacyShield, they can click on the link inside the to start the registration. If your clients received the statement stuffer in their mailed policy packages, they can register for free at or call LegacyShield s Customer Service team at Is SBLI sharing my client s information with LegacyShield Active, in-force SBLI policyholders can ask SBLI to share policy details with LegacyShield - these details will be populated within LegacyShield. Any further information that your clients share with LegacyShield will be between your clients and LegacyShield.

5 Do we have to pay for this? No, agents or agencies do not need to pay for this as SBLI is providing LegacyShield as a new free service to its policyholders, applicants, distributors and agents. Note, Shield will be provided at no cost and will continue without termination while FinancialView will be provided for a guaranteed minimum of one year and thereafter, at no cost, while the relationship with LegacyShield exists. What happens if my client s SBLI policy is cancelled? The LegacyShield subscription provided by SBLI may be impacted. Please contact LegacyShield at ( ) for further information. If my client cancels LegacyShield, will it affect his or her SBLI policy? No, it will not affect your client s policy. Do my clients have to purchase additional products from LegacyShield? No, although LegacyShield does have a variety of additional products, which can be added to your client s account, there is no requirement to purchase additional products. Can my client s save his or her SBLI policy in LegacyShield? Yes, your clients can scan a copy of their SBLI policy and save it to their Vault in LegacyShield. Additionally, policyholders can request for SBLI to send their policy information directly into LegacyShield s system. If my client changes his or her recipient in LegacyShield for his or her SBLI policy, does it change his or her beneficiary? No, nothing your clients do inside LegacyShield will affect their SBLI policy.

6 Is my client s beneficiary the same person as their recipient? SBLI and LegacyShield are separate. Who your clients determine as their beneficiary and/or recipient is up to your clients. What if my clients have multiple SBLI policies? If your clients have multiple SBLI policies, your clients can enter any active policy number to get access. How many accounts can my clients have? One per applicant. For the education of producers/brokers only. Not for use with the public. Any clients relationship or agreements with LegacyShield are separate from your relationship or agreements with SBLI. The Savings Bank Mutual Life Insurance Company of Massachusetts, Woburn, MA All rights reserved. NAIC # /18.