FASCON Years of Professional Training Support

Transcription

1 Insurance & Management Consultants 35, Olowu Street, P. O. Box Ikeja, Lagos. w w w. f a s c o n s u l t a n t s. c o m DESIGN + PRINT=HAMA GRAPHICS MEMBER FASCON Years of Professional Training Support

2 2019 TRAINING PLAN PROGRAMME TITLE DURATION CATEGORY LOCATION VENUE FEES 2019 raining rochure INSURANCE FOR NON- INSURANCE GRADUATES 2 DAYS INTERMEDIATE LAGOS LAGOS N69, FUNDAMENTALS OF INSURANCE OPERATIONS 2 DAYS INTERMEDIATE IBADAN UI CONFERENCE CENTER N69, PERSONAL ACCIDENT INSURANCE U/W AND CLAIMS 1 DAY INTERMEDIATE LAGOS LEADWAY CENTER N38, EFFECTIVE CLAIMS MANAGEMENT FOR BROKERS 1 DAY INTERMEDIATE LAGOS LEADWAY CENTER N32, CUSTOMER SERVICE AND CLAIMS MANAGEMENT FOR SENIOR OFFICERS/MANAGERS 2 DAYS SENIOR/MGT KANO QUATERMASTER HOTEL, KANO N74, GENERAL INSURANCE U/W AND CLAIMS 2 DAYS INTERMEDIATE ABUJA ABUJA N72, INTERMEDIATE WORKSHOP ON GENERAL INSURANCE PRACTICE 2 DAYS INTERMEDIATE PORT HARCOUT MINA HOTEL, PH N72, ADVANCED WORKSHOP ON BUSINESS INTERRUPTION INSURANCE U/W & CLAIMS 1 DAY SENIOR/MGT LAGOS LCCI N45, Insurance & Management Consultants 35, Olowu Street, P. O. Box Ikeja, Lagos. w w w. f a s c o n s u l t a n t s. c o m HR CONFERENCE DAY SENIOR/MGT LAGOS RADISSON BLU N54, UPDATED SKILLS IN PROPERTY UNDERWRITING AND CLAIMS 3 DAYS INTERMEDIATE LAGOS LEADWAY CENTER N78, INTERMEDIATE COURSE IN ENGINEERING INSURANCE 2 DAYS INTERMEDIATE LAGOS LEADWAY CENTER N72, GENERAL ACCIDENT INSURANCE PRACTICE 2 DAYS INTERMEDIATE LAGOS LEADWAY CENTER N70, INTERMEDIATE COURSE IN LIFE ASSURANCE AND ANNUITY 2 DAYS INTERMEDIATE LAGOS LEADWAY CENTER N74, ADVANCED WORKSHOP ON PROFESSIONAL INDEMNITY AND D&O INSURANCE 1 DAY SENIOR/MGT LAGOS LCCI N45, ADVANCED WORKSHOP ON MARINE HULL U/W AND CLAIMS - LCCI 1 DAY SENIOR/MGT LAGOS LEADWAY CENTER N45, RATING SKILLS FOR TODAYS LEADWAY UNDERWRITERS 2 DAYS INTERMEDIATE LAGOS CENTER N70,

3 2019 TRAINING PLAN INTRODUCTION Following the remarked growth in the number of firms operating in the Nigerian Insurance market over the years, it became very clear that there existed a wide gap in the quality of support services offered the industry in the area of technical training and manpower development. FAS Consultants FASCON was established in January 1993 to promote technical and management education to both insurance practitioners and consumers of Insurance services. Our courses are designed to provide and complement the technical knowledge of participants with a view to enhancing their performance on the job. In addition, we design comprehensive, practical, challenging and stimulating Management Development Programmes for Managers of the various sectors of the Nigerian economy. The services rendered by our Consultancy and Personnel Recruitment Divisions make us a complete consultancy outfit in every respect. ORGANIZATION To facilitate effective and efficient services to our client, the operations of FASCON center around the following divisions: A. TRAINING DIVISION: This division undertakes open and in-plant training on various aspects of insurance operations, marketing and general management. Specific programmes are also designed to meet our customers peculia needs. B. CONSULTANCY DIVISION: Project Feasibility Studies, Market Research, Product Development, Corporate Promotions, Organizational Development and Performance Improvement Programme 'OD/PIP' 3 4

4 C. EXECUTIVE SEARCH, RECRUITMENT AND PLACEMENT DIVISION FASCON undertakes recruitment and placement of various cadres of Insurance and other personnel for the operators of the insurance industry and other sectors of the Nigerian economy. Our knowledge of the market and its personnel, makes FASCON the company to talk to in this area. D. RISK MANAGEMENT/SURVEY This division undertakes risk management and property survey services. CATEGORIES OF TRAINING PROGRAMMES Courses undertaken are in three main areas: l. SHORT-TERM/REGULAR/WORKSHOPS AND SEMINARS These are short-term courses organized for the various cadres of staff. They are either: a. Technical Courses and/or b. Management /Leadership / Marketing Courses Details of our Workshops and Seminars for the current year are found in this handbook. 2. TAILOR MADE IN PLANT TRAINING In addition to our regular open workshops, FASCON, is involved in the design and presentation of in-house tailor made programmes for underwriting houses, insurance brokers, loss adjusters and insured organisations. Banks and other financial institutions who are interested in insurance, marketing, leadership, computer and management education can also benefit from our over twenty four years of experience in training and manpower development. 3. SEMINARS/CONFERENCES Our organization has become very popular for organizing timely Seminars on current issues in the society including Insurance Consumers' Forum and Accountants/Auditors Seminar. THE MANAGEMENT TEAM The management team is led by Mr. Felix Adebayo Samagbeyi. Mr. Samagbeyi is a seasoned administrator, an author, outstanding scholar, an insurance technocrat and a trained and a highly experienced trainer. 'Bayo holds a National Diploma in insurance, a Bsc degree in Insurance from the University of Lagos and a Master of Business Administration (MBA) from the Obafemi Awolowo University, Ile - Ife. He is a Fellow of the Chartered Insurance Institute, London. He started his insurance career in 1982 when He worked with Landway Insurance Brokers. He has worked with Hogg Robinson Nigeria, Time Insurance Brokers, Eco-Pillar Insurance. He left in November, 1992 to start FASCON. Mr. Samagbeyi has been involved in training insurance personnel since 1987 as one of the founders of Klass Insurance Training Centre, Maryland, Lagos. He was at a time a part time lecturer at the Lagos State Polytechnic, Isolo. He has presented papers at many seminars, workshops and conferences. PROGRAMME ADMINISTRATION A. THE FACULTY: In addition to our consulting and teaching faculty, facilitators are carefully selected from eminent practicing underwriters, brokers, financial consultants and other experienced and seasoned management experts. They will blend theory with their wealth of experience and expose participants to practical cases, which will be most useful in their daily assignments. 5 6

5 B. TEACHING METHOD: The syllabuses of the various courses are covered by formal lectures, group discussions, international and local case studies as well as practical exercises, games and role-playing. Tutorial notes are given to course participants for reference. Films and other Audio-Visual Aids are used extensively to illustrate various points, techniques and skills. C. COURSE VENUE: Our venues offer accessible and conducive environment for learning supported by superb catering services including some five star hotels. D. COURSE FEES: The fees charged by FASCON vary with the nature and level of courses, duration and venue. The fees for each of our programme are stated in the Brochure. They are subject to changes. Such changes would however be communicated early to minimize any inconveniences. The fees cover tuition, course materials, Workshop bag, Stationery as well as Lunch, Coffee/Tea and Snacks. Participants are expected to settle their hotel bills for non-residential courses. E. AWARD OF TRAINING COURSE CERTIFICATE: Course Certificates are awarded at the end of each Workshop or Seminars. To qualify for a certificate, a Trainee must satisfy the In-House Course attendance requirements. F. METHOD OF APPLICATION: On request, FASCON, will send Nomination Forms. Nominating officers can however send a letter to: The Managing Consultant FAS Consultants 35 Olowu Street Off Obafemi Awolowo Way, Ikeja Lagos or - admin@fasconsultants.com Tel: , Course fees shall be settled by Bank Draft or cheque. It is advisable that both the Nomination form and the course fee reach FASCON not later than two days before the commencement date of each course. Please note that registration is on the basis of first come first served because of the limited space available for an effective programme. G. INDUSTRIAL TRAINING FUND FASCON is a registered member of the NIGERIAN INSTITUTE FOR TRAINING AND DEVELOPMENT (NITAD) with CERTIFICATE NO It is therefore easy for our clients to obtain refund from ITF. H. CANCELLATION: Sponsors are to note that it is our organization's policy to charge 20% of course fees for cancellation made before three days before the commencement of any programme to cover administrative costs. The full fees may be forfeited if a participant fails to attend the course without due notice. I. CHANGES IN OUR TRAINING PLAN The Dates, Venues & Fees stated in this Handbook are tentative and may be changed without notification. Such changes may therefore not form a subject of litigation in any court of law. J. ENQUIRIES: All enquiries in respect of training or research programmes should be directed to: The Managing Consultant FAS Consultants. 35 Olowu Street, Off Obafemi Awolowo Way, P. O. Box Ikeja Lagos. TEL , , bsamagbeyi@fasconsultants.com Website

6 WORKSHOP NO. 1 INSURANCE FOR NON-INSURANCE GRADUATES - LAGOS At the end of the workshop, participants should be able to: Discuss the scope of the various insurance policies issued by a composite office. Identify essential factors for the underwriting and rating of General and Life assurance risks. Effectively follow up claims in major classes of insurance. Introduction to risks and insurance Risk Management Introduction to the Cover, Exclusions and Underwriting of: Burglary Insurance Engineering /Contr. All risks Bonds Personal Accident Insurance General Accident Insurance Marine Insurance Motor Insurance Fire and Special Perils Insurance Life Assurance Claims Administration Non-insurance graduates of insurance organizations working as marketers, underwriters or support staff. TH ST DATE: March, 2019 FEES: N69, (Sixty Nine Thousand, Five Hundred Naira Only) per participant VENUE: LAGOS WORKSHOP NO. 2 FUNDAMENTALS OF INSURANCE OPERATIONS - IBADAN At the end of the workshop, participants will be able to: Discuss the scope of the various insurance policies issued by a composite office. Identify essential factors for the underwriting and rating of general insurance risks. Effectively follow up claims in major classes of insurance. Introduction to risks and insurance Risk Management Introduction to the Cover, Exclusions and Underwriting of: Burglary Insurance Engineering /Contr. All risks/bonds Personal Accident Insurance General Accident Insurance Marine Insurance Motor Insurance Fire and Special Perils Insurance Life Assurance Claims Administration Non-insurance graduates of insurance organizations working as marketers, underwriters or support staff within Ibadan and the Western Nigeria zone DURATION: 2 DAYS DATE: 27th 28th March, 2019 FEES: N69, (Sixty - Nine Thousand, Five Hundred Naira Only) VENUE: IBADAN 9 10

7 WORKSHOP NO. 3 PERSONAL ACCIDENT INSURANCE Discuss the wordings and clauses used in personal accident insurance Identify essential factors for underwriting and rating of personal accident insurance risks Manage personal accident insurance claims Personal Accident Insurance Cover Personal Accident Insurance Clauses Personal Accident Insurance Rating and Underwriting Combined GPA/Employers' Liability Personal Accident Insurance Claims Management Technical officers and marketers of insurance companies and insurance brokers th DATE: 4 April, 2019 (1 Day) FEES: N38, (Thirty Eight Thousand Five Hundred Naira Only) VENUE: LAGOS WORKSHOP NO. 4 EFFECTIVE CLAIMS MANAGEMENT FOR BROKERS - LAGOS At the end of this workshop, participants would be able to: Effectively proffer solutions to various challenges facing claims administration today. Provide total customer service in area of claims. Develop strategies to minimize incidents of fraud in claims. Brokers and Claims management Property Claims Management Motor Claims Management Negotiating the Terms and Conditions of Settlement General Accident Insurance Cases Managers and Senior staff of Claims departments of Insurance companies and Broking firms. Lectures, Group Discussions and Audio-Visual Aids. TH DATE: 9 APRIL 2019 FEES: N38, (Thirty Eight Thousand, Five Hundred Naira Only) VENUE: LAGOS 11 12

8 WORKSHOP NO.5 CUSTOMER SERVICE AND CLAIMS MANAGEMENT FOR SENIOR OFFICERS/MANAGERS - KANO This workshop will enable participants to: Provide excellent customer service in all areas. Effectively and efficiently handle various aspects of insurance claims Develop new human relations skill required in effective claims management Quality Customer Service Knowing the customers' business Managing Customers Expectations Keys issues in Claims Administration Issues in Motor insurance claims Bodily injury claims Property claims management The claims highway Relationship Officers, Marketers, Claims Officers and Managers of insurance companies and brokers in and around the Northern Region. DURATION: 2 days rd th DATE: April 2019 FEES: N74, (Seventy Four Thousand, Five Hundred Naira Only) VENUE: KANO WORKSHOP NO. 6 GENERAL INSURANCE UNDERWRITING AND CLAIMS - ABUJA At the end of the workshop, participants should be able to: Discuss the wordings and clauses used in General Insurance. Assess risks properly and competitively with focus on underwriting profit Effectively manage General insurance claims in the light of current market challenges. Cover, Underwriting in: Engineering Insurances Contr. All risks/bonds Fire and Special Perils Insurance Motor Insurance Underwriting and Claims General Accident underwriting and rating Claims Administration and Customer Service. Lectures, group discussion CASE study and Audio-Visual Aids Underwriters and Marketers of insurance companies and broking houses in and around FCT Abuja. th th DATE: APRIL, 2019 FEES: N72, (Seventy Two Thousand, Five Hundred Naira Only) VENUE: TOPVIEW HOTEL, WUZE 5, ABUJA 13 14

9 WORKSHOP NO 7 INTERMEDIATE WORKSHOP ON GENERAL INSURANCE UNDERWRITING PRACTICE - PORT HARCOURT Discuss the wordings and clauses used in the various policies issued in general insurance Identify essential factors for underwriting and rating of general insurance risks General Insurance Risk Assessment and Control Liability Insurance Assessment and Underwriting General Accident Insurance Underwriting Property Insurances Underwriting Transportation Insurance Underwriting Technical officers, Marketers, non-insurance graduates of insurance houses and insurance officers of insured organizations in and around Port Harcourt, Warri, and the South-South region. th th DATE: 8 9 May, 2019 (2 Days) FEES: N72, (Seventy Two Thousand, Five Hundred Naira Only) VENUE: PORT HARCOURT WORKSHOP NO 8 ADVANCED WORKSHOP ON BUSINESS INTERRUPTION INSURANCE - LAGOS At the end of the Workshop, participants should be able to: X ray the cover provided under Business Interruption insurance today. Effectively rate and underwrite Business Interruption Insurances. Fully understand the principles and procedures for adjusting Business Interruption Claims. Business Interruptions Insurance Covers today Alternative Definitions and Cover Extensions Assessment and Rating of Interruption Risks Loss Settlement in Business Interruption Insurance. Lectures, case studies, group discussion and audio-visual aids. Managers of Underwriting and Broking Houses, Loss Adjusters involved in Business Interruption insurance underwriting and claims. DATE : 14th May 2019 FEES : N45, (Forty Five Thousand Naira Only) VENUE : LCCI Conference Center, LAGOS 15 16

10 WORKSHOP NO 9 UPDATED SKILLS IN PROPERTY INSURANCE UNDERWRITING AND CLAIMS - LAGOS At the end of the workshop, participants should be able to: Update their knowledge on scope of the various Property Insurance policies. Identify essential factors for underwriting and rating of property risks. Effectively manage property insurance claims in the light of current market challenges. Cover, Underwriting and best practices in: Engineering Insurance Contr. All risks/bonds Property General Accident Insurance Motor insurance practice Fire and special perils Insurance Property Risk Assessment and Control Claims Administration in today's insurance market Lectures, group discussion CASE study and Audio-Visual Aids Senior Underwriters and Marketers of insurance companies and broking houses. ST RD DATE: May 2019 (3 Days) FEES: N78, (Seventy Eight Thousand, Seven Hundred and Fifty Naira Only) VENUE: LAGOS WORKSHOP NO. 10 INTERMEDIATE COURSE IN ENGINEERING INSURANCE - LAGOS Identify the nature and types of engineering and construction risks Discuss the scope of the wordings and clauses used in Contract and Engineering Insurances. Assess and rate Engineering risks. Discuss claims procedure for both Engineering and Contract Works Insurances. Construction Works and Contract Conditions. Contractors All Risks Insurance Erection All Risks Insurance. Plant All Risks and Machinery Breakdown. Computer All Risks and Boiler Insurance. Electronic Equipment Insurance Risk Assessment and Rating in Engineering Insurance. Principles and procedures for investigating, reserving and settling claims. Contract Bonds/Public Liability Insurance. Senior staff of Insurance companies and Brokerage firms involved in Engineering and C.A.R underwriting and claims management Lectures, Group Discussions, Audio-Visual Aids and SITE VISIT. TH ST DATE MAY, 2019 FEES N72, (Seventy-Two Thousand, Five Hundred Naira Only) VENUE LAGOS 17 18

11 WORKSHOP NO. 11 GENERAL ACCIDENT INSURANCE PRACTICE At the end of this workshop, participants will be able to: Discuss the scope of the various policies issued in the General Accident department of an insurance company Assess and rate risks in this class of insurance Handle various general accident claims Policy Construction, Clauses and Underwriting of: Burglary Insurance Liability insurances Householders Comprehensive/All Risks Goods in Transit Insurance Money and Fidelity Guarantee Insurance Personal Accident Insurance General Accident Claims Management Underwriters, Marketers and managers of insurance companies and brokerage firms DATE: 6th - 7th June, 2019 FEES: N70, Per participant VENUE: LAGOS WORKSHOP NO. 12 INTERMEDIATE COURSE IN LIFE ASSURANCE AND ANNUITY Discuss the scope of various life policies and their uses. Identify essential factors for underwriting and rating of both individual and group life risks Employ effective strategies in winning and retaining life customers Effectively follow up claims in life assurance Life Assurance Policies Success in Life Assurance Marketing Group Life Assurance Life Assurance and Taxation Life Assurance Underwriting Mortgage Assurance Annuities Maturity and Death Claims Officers of insurance companies and brokerage firms involved in Life Assurance marketing underwriting and claims. th th DATE: 6-7 June, 2019 FEES: N73, (Seventy Three Thousand, Five Hundred Naira Only) VENUE: LEADWAY TRAINING CENTER, IGANMU - LAGOS 19 20

12 WORKSHOP NO. 13 ADVANCED WORKSHOP ON PROFESSIONAL INDEMNITY AND DIRECTORS'& OFFICERS' LIABILITY INSURANCE-LAGOS OBJECTIVES Discuss the scope and challenges faced in the underwriting of Professional Indemnity Insurance and D & O Differentiate between PI and D & O liability insurances Assess and rate Directors and Officers liability risks Handle various Liability Claims under these policies Liability Insurance wordings Professional Liability Insurance Challenges of underwriting and rating various P & I risks. Differentiate between PI and D and O liabilities. Sources and Types of Claims Against Directors Directors and Officers Liability Insurance Assessment and Underwriting of D & O Claims Management Managers and Senior Officers of Insurance companies and Brokers involved in Liability Insurance Underwriting and Claims Management TH DATE: 11 June, 2019 FEES: N45, (Forty Five Thousand Naira Only) VENUE: Lagos WORKSHOP NO. 14 ADVANCED WORKSHOP ON MARINE HULL AND MACHINERY INSURANCE Discuss nature and essential features of marine hull and machinery practice Appreciate the role of marine surveyors and classification societies Underwrite, Assess and rate more efficiently Marine Hull Insurance. Discuss claims procedure for marine hull insurance Hull Classification, Ownership and Management Marine Hull and Machinery Insurance Clauses and Cover Marine Hull risks assessment and underwriting Marine Liability including Protection and Indemnity Clubs Marine Hull Claims handling Hull War and Strikes Cover Managers and Senior Officers of insurance companies and brokers involved in Marine insurance underwriting and claims. DURATION: 1 day th DATE: 13 June, 2019 FEES: N45, VENUE: Conference Room of LCCI, Lagos 21 22

13 WORKSHOP NO. 15 RATING SKILLS FOR TODAY'S UNDERWRITERS Enhance the profit of their organization through correct pricing Update their skill on rating Non-Life insurances Meet the challenges of competitive pricing Rating Types and Methods Competition, Pricing and Profitability Rating in Engineering/ Contr. All Risks/ Bonds Rating in Accident Insurances Pricing and Rating in Marine Insurance Fleet Rating in Motor Insurance F.G/Money Insurance for Banks Fire and Special Perils Insurance Business Interruption Insurance Rating Lectures, group discussion CASE study and Audio Visual Aids Senior officers and Managers responsible for underwriting and or marketing in insurance houses. th th DATE: June, 2019 FEES: N70, VENUE: LAGOS WORKSHOP NO. 16 MARINE AND AVIATION INSURANCE PRACTICE - ABUJA At the end of the workshop, participants should be able to: Discuss the nature and characteristics of Maritime and Aviation risks. Identify the wordings and Clauses used in both Marine and Aviation Insurances Point out the underwriting factors in Marine and Aviation Insurances Effectively follow up claims in Marine and Aviation insurances The Marine and Aviation Insurance Market Aviation Law/Conventions Passenger, Operational and Cargo Liabilities Aviation Hull Classifications, Cover and underwriting Principal Aviation Clauses Principal Marine Cargo Clauses Marine Hull and Machinery Insurance Marine Insurance Claims Senior Officers and Managers of insurance companies and brokers involved in marine and aviation insurance underwriting and claims in Abuja DATE: 26th 27th JUNE, 2019 FEES: N73, VENUE: ABUJA 23 24

14 WORKSHOP NO. 17 WORKSHOP TITLE: GENERAL ACCIDENT INSURANCE UNDERWRITING Discuss the wordings and clauses used in the various policies issued in general accident insurance Identify essential factors for underwriting and rating of general accident insurance risks General Insurance Risk Assessment and Control Liability Insurances Assessment and Underwriting Personal Accident Insurance Underwriting General Accident Property Insurances General Accident Pecuniary Insurances Lectures, Group discussions, CASE Studies and Audio-Visual Aids Technical officers, Marketers, non-insurance graduates of insurance houses and insurance officers of insured organizations rd DATE: 3 July 2019 (1 Day) FEES: N42, (Forty Two Thousand, Five Hundred Naira Only) VENUE: LAGOS WORKSHOP NO. 18 ADVANCED WORKSHOP ON MARINE INSURANCE CARGO UNDERWRITING & CLAIMS Discuss maritime risks and the role of the various professionals involved in the sector. Underwrite, assess and rate more efficiently Marine Cargo Insurance. Discuss claims procedure for marine cargo insurance Cargo types and matters arising therefrom Marine Cargo Risks/Critical underwriting and rating factors Marine Cargo Claims Role of Surveyors/Superintendents Marine Cargo Claims cargo lost, damaged or discrepant Loss Adjusting formulas Managers and Senior Officers of insurance companies and brokers involved in Marine insurance underwriting and claims. DURATION: 1 day TH DATE: 4 JULY, 2019 FEES: N45, VENUE: Lagos 25 26

15 WORKSHOP NO. 19 NEGOTIATION SKILLS FOR MARKETERS AND CLAIMS MANAGERS Discuss how to negotiate for a win-win result Discover how to manage power with specific reference to brokers' power Understanding the principles of preparation and engagement during negotiations Preparing for negotiations Get your facts right Insurance terms and conditions The negotiation table Before you say YES Managing the Broker's Power Negotiations in Claims management Lectures, group discussions, CASE studies and Audio-Visual Aids Marketing Managers and Senior Officers of insurance companies and brokers. th DATE: 9 July, 2019 FEES: N45, VENUE: Lagos WORKSHOP NO. 20 ADVANCED UNDERWRITING AND CLAIMS MANAGEMENT PORT HARCOURT At the end of the workshop, participants will be able to: Rate general insurance risks profitably and competitively. Discuss the implications and actions required by the RBS as initiated by NAICOM. Effectively follow up claims in major classes of general insurance. Individual Vs Portfolio Risk Assessment Risk Based Supervision and the implications Underwriting for profit Key Underwriting and rating skills in: Engineering /Contr. All Risks/Bonds Personal Accident Insurance General Accident Insurance Marine Insurance Motor Insurance Fire and Special Perils Insurance Claims management and profitability Senior Officers and Managers of insurance organizations based in the South-South and South-East Region. th th DATE: July 2019 FEES: N74, VENUE: PORT HARCOURT 27 28

16 WORKSHOP NO. 21 WORKSHOP ON CUSTOMER SERVICE AND CLAIMS MANAGEMENT- IBADAN This workshop will enable participants to: Effectively and efficiently handle various aspects of insurance claims Provide total customer service in the area of claims Develop new human relations skill required in effective claims management WORKSHOP CONTENT Quality Customer Service Knowing the customers' business Managing Customers Expectations Keys issues in Claims Administration Issues in Motor insurance claims Bodily injury claims Property claims management Disruptions and trends in Claims administration today Lectures, Group discussions, CASE Studies and Audio-Visual Aids Relationship Officers, Marketers, Claims Officers and Managers of insurance companies and brokers in around Ibadan and the South West zone. DURATION: 2 days th th DATE: July, 2019 FEES: N72, (Seventy Two Thousand, Five Hundred Naira Only) VENUE: IBADAN WORKSHOP NO. 22 CURRENT ISSUES IN PROFITABILITY OF LIFE ASSURANCE & ANNUITY Discuss issues affecting the profitability of life assurance and annuity Identify essential factors for costing of annuity risks today Effectively calculate annuity benefits Issue in Profitability of Group Life Assurance Annuities types/uses and Challenges Longevity - Life assurance vs annuity Annuity underwriting and costing Challenges of Guaranteed Annuity Issues in Annuity Investment Annuity benefit calculation and Claims management Senior Officers and Managers of insurance companies and brokerage firms involved in Annuity marketing underwriting and claims. th th DATE: July 2019 FEES: N74, (Seventy Four Thousand, Five Hundred Naira Only) VENUE: LAGOS 29 30

17 WORKSHOP NO 23 SENIOR CLAIMS ADMINISTRATION COURSE - LAGOS At the end of this workshop, participants should be able to: Proffer solutions to various challenges facing claims administration today. Use technology in quick and equitable administration of insurance claims Provide total customer service in area of claims. Develop strategies to minimize incidents of fraud in claims. Challenges of Claims Management today Best Fair Claims Practices Managing the Cost of Claims Claims Fraud Types and Solution Marine Claims Management Issues in Motor Claims Management Negotiating the Terms and Conditions of Settlement Key issues in Fatal Accident Cases Managers and Senior staff of Claims departments of Insurance companies and Broking firms. Lectures, Group Discussions and Audio-Visual Aids. th th DATE: August 2019 FEES: N73, (Seventy Three Thousand, Five Hundred Naira Only) VENUE: LAGOS WORKSHOP NO. 24 ADVANCED WORKSHOP ON CUSTOMER SERVICE AND CLAIMS MANAGEMENT- LAGOS This workshop will enable participants to: Develop proactive skills required in today's customer service and claims management Effectively and efficiently handle various aspects of insurance claims Provide total customer service in the area of claims WORKSHOP CONTENT Demography and Technology as disruptions Knowing the customers' business Managing Customer's Expectations Claims Administration Service today. Issues in Motor insurance claims Bodily injury claims Property claims management Lectures, Group discussions, CASE Studies and Audio-Visual Aids Senior Relationship Officers, Claims Managers and Business Development Managers of insurance companies and brokers. DURATION: 2 days st nd DATE: August, 2019 FEES: N72, (Seventy Two Thousand, Five Hundred Naira Only) VENUE: Lagos 31 32

18 WORKSHOP NO 25 WORKSHOP ON CLAIMS NEGOTIATIONS AND RECOVERY - LAGOS At the end of this workshop, participants should be able to: Negotiate without hurting the insured or the insurers. Use technology in quick and equitable administration of insurance claims Develop strategies for effective recovery of claims outlays. Effective Claims Negotiations Your Reinsurers and recoveries Issues in Salvage and other recoveries Negotiating the Terms and Conditions of Settlement Managers and Senior staff of Claims departments of Insurance companies and Broking firms. Lectures, Group Discussions and Audio-Visual Aids. WORKSHOP NO. 26 ADVANCED COURSE IN AVIATION INSURANCE Discuss the nature and characteristics of aviation risks. Understand the scope of policy wordings as well as clauses used in Aviation Insurance. WORKSHOP CONTENT The Aviation Insurance Risks Aviation Underwriting and Placement Aviation Insurance Wordings/Clauses Lectures, group discussions, CASE studies and Audio-Visual Aids Managers and Senior Officers of insurance companies and brokers involved in aviation insurance underwriting and claims. th DATE: 29 August, 2019 FEES: N45, VENUE: Lagos th DATE: 18 August 2019 FEES: N45, (Forty Five Thousand Naira Only) VENUE: LAGOS 33 34

19 WORKSHOP NO. 27 MARKETING THE INVISIBLE Discuss how to grow their market shares in the light of market challenges Discover and discuss how to retain customer Understanding the principles of adding value and managing customers' expectations Understand the role of partners in the marketing chain. Critical issues in Insurance Marketing The Butterfly effects Letting the client set the Standard Challenges of Marketing insurance today Getting Better vs Getting different Marketing Plan Creating Customer Value Managing Clients Expectations Personal Branding Hold on to what you have. Lectures, group discussions, CASE studies and Audio-Visual Aids Marketing Managers and Senior Officers of insurance companies and broking firms WORKSHOP NO 28 GENERAL INSURANCE CLAIMS ADMINISTRATION COURSE - LAGOS At the end of this workshop, participants should be able to: Effectively follow up general insurance claims. Use technology in quick and equitable administration of insurance claims Provide total customer service in area of claims. Best Practices in Claims admin. Property Claims admin. Marine Insurance Claims Motor Claims Management General Accident Claims Officers and intermediate personnel of Claims departments of Insurance companies and Broking firms. Lectures, Group Discussions and Audio-Visual Aids. th DATE: 10 September, 2019 FEES: N38, (Thirty-Eight Thousand Five Hundred Naira Only) VENUE: LAGOS th - th DATE: 4 5 September, 2019 FEES: N73, VENUE: Lagos 35 36

20 WORKSHOP NO 29 INSURANCE ACCOUNTANTS CONFERENCE TH DATE: 12 SEPTEMBER, 2019 DETAILS: TO BE ANNOUNCED BEFORE THE CONFERENCE FOR WHOM: Senior Accountants/Managers of insurance and reinsurance companies VENUE: RADDISON BLU HOTEL WORKSHOP NO. 30 FIRE AND BUSINESS INTERRUPTION INSURANCE PRACTICE At the end of the Workshop, participants should be able to: Understand the cover provided by the Standard Fire Policy and its extensions to Special Perils. Effectively rate and underwrite Fire & Business Interruption Insurances. Recommend risk improvement and loss control measures. Fully understand the principles and procedures for adjusting fire and business interruption claims The Standard Fire Policy and Special Perils Fire Insurance Underwriting and Rating Implications of Fire Clauses and Extensions Business Interruption Cover and Clauses Assessment and Rating of Interruption Risks Business Interruption Claims Lectures, group discussion CASE study and Audio-Visual Aids Senior Officers and managers involved in Fire insurance underwriting and claims administration. th DATE: 17 September, 2019 FEES: N42, Per participant VENUE: Lagos 37 38

21 WORKSHOP NO. 31 WORKSHOP ON MARINE CARGO INSURANCE PRACTICE Appreciate maritime risks and the role of the various professionals involved in the sector. Underwrite, Assess and rate Marine Cargo Insurance. Discuss claims procedure for marine cargo insurance The Geography Of Shipping Principal Cargo Clauses Trade Clauses Marine Cargo Risks/Underwriting Marine Cargo Claims War and Strike Cover Officers of insurance companies and brokers involved in Marine insurance underwriting and claims. DURATION: 1 day RD DATE: 23 SEPTEMBER 2019 FEES: N42, WORKSHOP NO. 32 MODERN INSURANCE BROKING PRACTICE OBJECTIVES Fit in to their role as a broker and relate better with clients and underwriters Perform their functions more effectively and efficiently. Provide timely claims services CONTENTS The Law and Regulation of Insurance Broking In Nigeria Responsibilities of a Broker in the Modern World Errors and Omissions Risk Management and Consultancy Services Superior Claims Service Lectures, group discussions, CASE studies and Audio-Visual Aids Managers and Senior Officers of insurance brokerage firms. DURATION: 1 day th DATE: 30 September, 2019 FEES: N38, VENUE: Lagos VENUE: Lagos 39 40

22 WORKSHOP NO. 33 ADVANCED WORKSHOP IN OIL AND GAS INSURANCE FOR YOUR IN-PLANT / CUSTOMISED TRAINING ON Discuss various aspects of Energy insurance package. Rate risks in the Oil and Gas Industry. Effectively follow up Oil and Gas claims. The Energy Package Rating and Underwriting in oil and gas Claims Handling and Documentation (i) (ii) (iii) (iv) (v) (vi) (vii) (viii) GENERAL INSURANCE UNDERWRITING, CLAIMS MANAGEMENT, AGENCY FORCE MANAGEMENT, LIFE ASSURANCE UNDERWRITING & CLAIMS, ANNUITY, INSURANCE MARKETING, LEADERSHIP AND GENERAL MANAGEMENT Managers, Assistant Managers and Senior staff of Insurance companies and Brokerage firms involved in Oil and Gas insurance. PLEASE CONTACT th DATE: 14 November, 2019 FEES: N52, (Fifty Two Thousand, Five Hundred Naira Only) VENUE: HOTEL - LAGOS Insurance & Management Consultants 35, Olowu Street, P. O. Box Ikeja, Lagos. w w w. f a s c o n s u l t a n t s. c o m Address: 35 Olowu Street, Ikeja, Lagos Tel: bsamagbeyi@fasconsultants.com admin@fasconsultants.com 41 42