Upfront with Holger. Allianz Global Corporate & Specialty

Transcription

1 Allianz Global Corporate & Specialty Edition: October 2014 Upfront with Holger General Manager AGCS, Pacific, Holger Schaefer. CONTENTS 1. Upfront with Holger 2. New PI Products 3. EIL Cover 4. Construction appetite 5. Global claims strategy 5. Strategic direction 6. Aviation Insurance 7. Marine Insurance 9. NZ Update 10. Broker events 11. New starters In the last 5-6 years, the Australian insurance industry has experienced a highly competitive market, driven by global over-capacity resulting in lower premium rates and wider coverages. In 2014 we have seen a number of industry mergers and acquisitions and this trend might continue into 2015 and beyond. The challenges for everybody in the current market will be ongoing and we are all forced to at least compete on price and product offering. AGCS Pacific has therefore re-focused our 2014 strategy to further differentiate ourselves from our competitors through service, relationship and technical expertise. We have, over the last few years, carefully listened to the feedback from clients and brokers to know and understand our customers and their requirements. This has been a Group initiative driven by our Allianz Group Chairman Michael Diekmann. A strong service culture is consequently at the heart of everything we do. At a local level we have now completed a number of service initiatives which were launched months ago. The most significant of these were: Stewardship Meetings with key clients Better understand broker KPIs and align our deliverance Contract certainty and fast policy issuance overseas for all IIP clients Global Client data interface Global Claims Promise International Compliance Guideline Network response agreements Our claims service has been a key topic also globally. AGCS is one of the first carriers to have a board member representing claims. We have also heavily invested in our network capabilities and want to make far better use of our strong position across all product lines within the Allianz Group. No other insurer can offer what the Allianz Group can. Chief Claims Officer Alexander Mack For the first time, AGCS AG created a new Chief Claims Officer position on its Management Board, appointing Alexander Mack to this role effective 1st April Alexander is responsible for the overall management of AGCS claims services worldwide across all product lines. This shows AGCS commitment to achieve holistic excellence across Risk Management, Underwriting and Claims. Prior to this, Alexander joined Allianz in January 2007 as Global Head of Long-Tail Claims and subsequently, Global Head of Claims across all lines in May Allianz Australia Insurance Limited ABN is the insurer for Allianz Global Corporate and Specialty Pacific s policies. Copyright 2012 Allianz Australia Limited ABN

2 Innovation We started 2014 with an array of events in Perth, Brisbane, Melbourne and Sydney and have completed National Roadshows for the launch of our new Professional Indemnity product and AGCS IIP offering. In August, AGCS AG CEO, Axel Theis was in Sydney to meet our key broker partners and clients. He strongly supports our Pacific initiative to further existing relationships with brokers and clients in order to align our strategies to those of our business partners. Axel s two-day stay in Sydney also included an interview with an industry media where he shared AGCS growth plans for the region and the rising importance of technical underwriting for sustainable longterm profitability. International Insurance Programs (IIP) AGCS Pacific s IIP portfolio has increased dramatically from 12 in 2010 to 85 in 2014 YTD. The reason for such success is our effective management of global risks. AGCS has been structured and resourced specifically to meet the needs of international companies. With almost 2,000 IIPs in place globally, AGCS has established a reputation as the leading provider of IIPs for corporate clients with international multi-location exposures. With a dedicated Global Client Team based in Sydney, our team controls and centrally steers all IIPs of our Pacific clients, from risk management to underwriting and claims management. African Network Connected to a large network in Africa, AGCS Pacific is in a unique position to support Australian companies with investments and operations in Africa, through its ability to issue admitted insurance papers in over 40 African countries. Through our robust Allianz/AGCS network and corporate partners, we are able to provide admitted insurance paper in almost every African country. Our network through the region validates our responsiveness to customer needs and augmenting the business relationships on the ground. We have put together a service package to assist Australian companies operating in Africa. One Allianz One Allianz is a key global initiative aiming to combine the knowledge of all Allianz entities to create even broader relationships and provide even greater value to our brokers and clients. The goal is to create new opportunities by leverage the existing relationships we have in other Allianz entities. Our clients will benefit by getting better access to our entire product and service offering across the full spectrum of corporate insurance and financial solutions. To date, some of our clients have already benefited from this holistic offering. Due to the increasing demand, we look to roll it out to more clients in For more information please download our Product Offering Brochure. I would like to take the opportunity to thank AGCS Team for their commitment and dedication to continuously improving our services we provide our broker partners and clients. On behalf of the team, we value and appreciate your support and will continue to work hard to deliver to you the benefit of our expert team and global network supported by our strong financial ratings. I look forward to an interesting One Allianz: To find out more about how the One Allianz team can help you and your clients please enquire about our new brochure. Yours Sincerely, Holger Schaefer, General Manager Allianz Global Corporate & Specialty - Pacific 2

3 Professional Indemnity wordings launched nationally Manager for Professional Indemnity, Max Broodryk. During April to June 2014, more than 100 brokers and partners joined AGCS Pacific for the national launch of the new professional indemnity product suite and to discuss key topics and market trends. Max Broodryk, Regional Manager for Professional Indemnity, opened the launch showcasing his team of experts; then discussed the expansion of AGCS s underwriting appetite in the context of several mega trends. We have invested in building a team of experts, who understand the need to remain at the forefront of the market, based on a detailed understanding of emerging risks and legal developments, Max explained. We have also completely re-written our core product suite from the ground up to significantly enhance the coverage we are offering. During the course of his presentation, Max also provided an in-depth overview of number of mega trends that are driving demand for insurance solutions across a range of industries and professions. These trends and developments include: Growing awareness of cyber-crime and breach of privacy exposures, Increased business investment in mining and government spending on infrastructure projects, A statistically ageing Australian population with growing superannuation assets, Ongoing regulatory change impacting professions in the financial sector, An exponential increase in the demand for protein by China and India, creating demand for Australian beef and dairy products; and The continued growth of the services sector The AGCS Pacific professional indemnity product suite addresses these mega trends by providing comprehensive cover to those professions and industries most affected and for the design and professional risks involved in large construction projects. Furthermore, AGCS has an established reputation as a leading provider of international insurance solutions for corporate clients with international multi-location exposures. AGCS is committed to being a market leader in professional indemnity and has invested in the structure, people, products and claims service to meet the needs of its broker partners and their clients. For further information please refer to the specific product wordings or contact AGCS for more information about how we can provide solutions for your clients. Disclaimer: Please refer to specific product wordings for details of coverage, and applicable terms, conditions or sub-limits that may apply. Pictured above is the Professional Indemnity Team. Neil Bowdrey & Jack Chia are not present. 3

4 AGCS Pacific introduces Environmental Impairment Liability Cover Regional Manager for AGCS Liability, Steve Herron. 4 As legislation and regulatory change continues to augment, more and more businesses are becoming increasingly aware of the environmental liabilities they face and the ongoing need to be accountable for their environmental impact. AGCS Pacific is now supporting businesses with the recent launch of the new Environmental Impairment Liability (EIL) Insurance. Regional Underwriting Manager Liability, Steve Herron, said that while some companies assume higher environmental risks it is a common misnomer that only large companies or industries are affected by environmental risk. The reality is that every company faces some level of exposure, however so many companies believe they have environmental cover, as part of their general liability or property insurance. This is a misconception, as many policies have since become redundant as a result of regulatory change, he said. With rising public concerns about environmental damage, together with increased corporate liability, more companies are looking to protect their reputations when it comes to environmental risks, he said. About the new Environmental Impairment Liability Insurance To complement the Liability Product suite, AGCS Pacific has worked with global experts to develop and deliver the new EIL insurance. EIL covers clients for Environmental Legal Liability, Sudden and Accidental events as well as gradual events for first and third party clean up, third party bodily injury and third party property damage. Our new EIL insurance provides cover for the cost of rectifying imminent threat of damage. This includes, for example, pre-existing contamination discovered during the policy period, he said. According to Steve, EIL cover is the ideal option for businesses that are mindful of their legal and moral obligations, while being committed to reducing their financial and reputational risks. Expert support for brokers and clients Brokers and clients are also supported by an expert team of underwriters, claims and risk consulting professionals (including lawyers, engineers, scientists and industry specialists). This support is underpinned by major capacity for some of the largest business liability insurance challenges, embedded in a service network in more than 160 countries worldwide. AGCS risk consultants offer a tailor made and client focused approach to risk consulting. Clients can expect close collaboration with the team, promoting open dialogue and sharing lessons learned to deliver a flexible and successful solution to the management, control and reduction of risks. Benefits for international companies With legislative changes bearing down on corporate responsibility around the world, international corporations particularly could benefit from having EIL Insurance. In the UK and EU for example, companies that cause environmental damage are legally required to provide compensation arising out of that damage, Steve said. Whilst Australia and NZ are yet to follow suit, our laws do provide heavy penalties for corporations and individuals who breach environmental protection laws. For example, in NSW, executives can be fined up to $1 million and/or imprisoned for up to seven years for breaching environmental protection laws. However, Steve said clients can tailor EIL Insurance to their needs, by way of adding additional insured persons, such as company officers, to the policy.

5 AGCS Pacific expands construction and engineering appetite Regional Manager for AGCS Construction and Engineering Ronan Gallagher. AGCS Pacific has seen some milestone developments in Engineering with the introduction of new products and underwriters and the expansion of its more specialised underwriting approach to include a broadened risk appetite. Strategic realignment offers new opportunities for brokers In late 2012 operational (ISR) mining and power business moved to Engineering from AGCS Property. The move, triggered by the strategic realignment of selected technical risks within AGCS, has proven to be a better fit in Engineering. The initiative also includes operational risks with major civil engineering infrastructure, such as toll roads. Regional Manager, Construction and Engineering, Ronan Gallagher said: Whilst the move has created a number of new opportunities there have also been some rewarding challenges with successes so far, well off the beaten track in places such as Guyana and Senegal. A new Package and Multi-Line team and product suite (P&ML) The expanded appetite has also been complemented with the transfer of the Package and Multi Line portfolio from Allianz Australia to AGCS following a strategic review of AGCS s global capability for this sector. The AGCS P&ML product is exclusively available for international brokers, whilst the Allianz Australia Commercial team will continue to service their national partners. The new P&ML team includes National Manager, Richard Jones and Senior Underwriter, Jonathon Willoughby. AGCS Engineering has traditionally only provided specialist cover for large engineering and construction risks. Through the P&ML product suite we now have a ground-up capability for international partners. Ronan said. The key element of the P&ML offering is the combination of multiple construction and engineering products with for example, Liability, both for annual and project business. It can also include Machinery Breakdown and Business Interruption, Electronic Equipment, Mobile Plant, and Deterioration of Stock. The sub $200M by value project segment will also benefit next year from an improved P&ML capacity and more importantly, a multi-treaty underwriting approach to ensure there is a ready solution for all global broker opportunities in this segment Ronan said. General Manager for AGCS Pacific, Holger Schaefer welcomed Richard and Jonathon to the engineering team, citing their extensive experience and expertise in their respective areas, as intrinsic to the overall expansion of the engineering appetite for AGCS. Furthermore the team collaborates closely with the AGCS Claims and Risk Consulting departments to form a centre of expertise and service for our clients. he said. Inherent Defects Insurance In addition to the expansion of risk appetite and the growing team, AGCS Engineering plans to introduce Inherent Defects Insurance (also known as Latent Defects or Buildings Defects Insurance), which is still undergoing implementation in the Pacific Region. Inherent Defects Insurance is a first party product that protects the policyholder against physical damage resulting from a defect in design, materials or workmanship in the structure, without the need to prove third party negligence. The policy may run for up to 12 years, so is truly a long-term commitment, hence commercial property being preferred over other classes. It is expected that the new product will be available to brokers and clients before the end of the year. I am pleased with what the engineering team has achieved in the last 12 months. I expect that our increased appetite, complemented by the growth of the engineering team and new product suite, will continue to differentiate AGCS as a lead underwriter in the Pacific. Holger said. 5

6 Global claims strategy continues to build a market-leading claims service Regional Manager AGCS Claims, Joerg Ahrens. With a newly restructured team, improved data management and regional empowerment, the AGCS Pacific claims team is better equipped than ever to deliver superior service quality to clients. Claims management is a fundamental element of AGCS Pacific s business and a key cornerstone of broker and client relationships. Investing significant time and effort, both globally and locally, AGCS has optimised and improved central systems, processes and capability in order to deliver the best service. Since the introduction of a dedicated AGCS Pacific claims team in 2013 we ve made a considerable commitment to how we can continue to deliver a competitive customer service, Regional manager, Claims, Joerg Ahrens, said. We ve sought to enhance our claims offering with better data management, loss portfolio monitoring, a stronger alignment with our underwriters and meaningful claims data reports, leading to faster claims management and a more efficient process overall, he said. We are also in the process of developing a new online tool called the Claims Cockpit the tool, developed globally and locally, will streamline the process of data extraction and analysis, Joerg said. Furthermore, we now have stronger regional decisionmaking powers in processing claims, thanks to a global strategy to improve regional service delivery, he said. At a global level, claims has also received greater visibility and dedicated representation at Board level following the appointment of Alexander Mack as the Chief Claims Officer on the AGCS Management Board. AGCS regards claims management as more than a financial obligation it is a core competence that supports clients during the key moment in an insurance relationship. With a seat at the board table, claims are now at the forefront of the AGCS Global Strategy, Joerg said. Alexander will be supported by a global claims management team. Under his leadership, we will work to advocate for the strategic development of AGCS s claims service globally, which is important in delivering practical support for our clients, Joerg said. Some of the initiatives already established include the establishment of Global Practice Groups who share best practice ideas on a global level and facilitate knowledge exchange between operating entities. Other initiatives include AGCS s continued involvement with International Insurance Programs, which provide marketleading capacity to handle large and complex international risks. The past two years have been devoted to strengthening our structures and procedures and building our expertise. I am pleased with what the team has achieved and I look forward to working with the global management team to continue on the journey to delivering a market-leading claims service, he said. Globally, AGCS has a team of more than 450 highly experienced claims experts throughout its network in 28 offices. In 2013 the team paid more than 2.5 billion in claims pay outs to its clients. To find out more about the AGCS Pacific claims service ask for a copy of the Claims Brochure today. 6

7 AGCS CEO shares global strategic direction CEO Allianz Global Corporate & Specialty AG, Axel Theis. During a recent visit to Sydney, Global CEO of AGCS, Dr Axel Theis announced that as at the end of June 2014, AGCS had attracted 531 million in new business, globally, which is 17% increase compared to the same period in The recent results are not only a great outcome, given tough market conditions, but they are a testament to our ongoing investment into new products, rigorous processes for targeting new business and the delivery of better services, Axel said. In 2014 we have focused on profitable growth, which has come from strengthening our position in the markets where we are well established and from seizing opportunities in markets where we are still building our presence. Other key global priorities that have continued to strengthen the AGCS value proposition include the continued development of the AGCS claims service and operations functions. During his brief visit, Axel met with brokers and clients to seek their perspective on local market trends and to discuss the local AGCS strategy. General Manager for AGCS Pacific, Holger Schaefer said he was pleased to welcome Axel to Sydney and that he took the opportunity to meet with brokers and clients. From a regional perspective it is valuable for employees as well as brokers and clients to hear about AGCS s strategic global direction in addition to the global challenges that lay ahead. It also helps to give our clients an understanding of the challenges, opportunities and priorities we face as a company, Holger said 2014 has been a year of growth, development, and realignment to our global strategic direction. I am confident that the service we have delivered to brokers and clients this year will continue to develop and improve as we seek out new opportunities to advance our service and grow our business, he said. AGCS Aviation to introduce Personal Accident Insurance Regional Manager for AGCS Aviation, Michael Dalton. AGCS Pacific has announced that it will launch Pilot and Passenger Personal Accident Insurance by the end of the year. The new Personal Accident Insurance will provide coverage, in the form of a lump-sum benefit, to a pilot or passenger who is injured whilst flying in an aircraft and is not subject to fault or liability. Regional Aviation Manager, AGCS Pacific, Michael Dalton said that while many pilots have made provisions through a private personal accident policy, they may not be aware that they still do not have adequate insurance through a specific aviation personal accident insurance policy. AGCS s Pilot and Passenger Personal Accident Insurance will enable many commercial aircraft operators to comply with their obligations under The Air Pilots Award 2010* while also providing private pilots the ability to purchase cover that may have been otherwise excluded by their existing insurance arrangements. General Manager, AGCS Pacific, Holger Schaefer commented on AGCS s commitment to developing comprehensive and competitive products tailored to the needs of clients and business partners. At AGCS we offer wide-ranging insurance solutions of occupational aviation accident risks as well as for employers. Brokers and clients will benefit from our years of experience, reliable competence and knowledgeable underwriting team, Holger said. We look forward to launching this product and working with our brokers to deliver an enhanced offering in our product suite, he said. The Air Pilots Award 2010 (MA000046) came into force on 01 January 2010 and is enforceable under the Fair Work Act

8 From ocean to ocean, insurers face new challenges with Panama Canal expansion Regional Manager AGCS Marine, Ron Johnson. A new study of the Panama Canal, by AGCS Global, highlights increased political and security risks for clients shipping to the US east coast, as well as the heightened risk exposure, for all businesses involved in international trade, as a result of the increased operation of mega ships. The report, AGCS Panama Canal Shipping safety and future risks, marks the 100th anniversary of the canal and details the impact of its planned expansion, on the maritime industry, to cater for the new and much larger Panamax container vessels. With a total capacity of 12,600 teu (shipping containers) the Panamax class container vessels are far larger than the existing largest vessels currently accessing the canal (4,400 teu). Commenting on the report, AGCS Regional Manager Marine, Ron Johnson, said that the expansion of the Panama Canal, to cope with the New Panamax container vessels, will undoubtedly lead to the canal becoming the preferred shipping route between Asia Pacific and the US east coast. While the move has been welcomed by the maritime industry, brokers and clients need to be aware that the expansion of the famous watercourse, and the introduction of the new mega ships will also present some challenges such as heightened political and security risks for the ships, he said. Other risks arising from increased use of the Panamax vessels include: A greater risk of the new Panamax vessel grounding, which will be significantly worse as a result of limited capability to off load cargos and salvage the vessel, The increased number of vessels using the canal increases the risk of incidents such as collision, which will impede the travel of other ships traversing the canal, Increased congestion and accumulation risks are likely to be created in US ports from the increased use of New Panamax vessels, resulting in increased business interruption and insurance losses, and An increase of the insured value of cargo, as a result of higher cargo volumes, means there is the potential for a sizable loss and greater business interruption should an incident occur. The report also substantiates the emerging shipping industry risk of mega ships as reported by AGCS earlier this year in the Safety and Shipping Review That report outlined some of the increased exposures from the grounding of the mega ships and subsequent complex salvage operations of vessels that exceed 400 metres in length. That is the width of a freeway and the height of an eleven storey office tower, Ron said. Insurers and insureds will need to evaluate the risk to cargo and potential insurance losses, with consideration given to the emerging risks of using the Panamax vessels on the Panama Canal. This includes the potential increase in casualties, groundings and congestion, as well as the salvage operations and pollution risks, he said. With the arrival of the 18,000 teu Triple E class container vessels in 2013 and the planned Chinese/Nicaraguan backed alternate canal capable of taking the Triple E class vessels, cargo interests should consider this when reviewing their marine insurance programs and accumulation limits he said. The report is recommended reading for anyone involved in the international shipping trade and this report as well as the earlier report can both be downloaded from the Allianz Global Corporate & Specialty website at com/insights 8

9 NZ update: An interview with David Sutcliffe, Market Manager New Zealand New Zealand Market Manager, David Sutcliffe. Can you explain your new authority? Having financial lines underwriting authority from January this year has meant that I can now personally underwrite insurance in Professional Indemnity, Director and Officers Liability, as well as a few other areas. This is the first time an AGCS Pacific representative has been given local underwriting authority, so it is very exciting. What does your new underwriting authority mean for brokers and clients? Common feedback from brokers was their concern that decisions might be made in Australia and not locally. New underwriting authority in NZ means that brokers and clients will now be directly talking to a local and informed decision-maker, making the process much faster. While I did have input in the past, I can now make the calls myself. This means that brokers can now speak with an expert in NZ in local time, and the convenience of this will no doubt help strengthen broker and client relationships. Simple things like issuing policy documents, endorsements and certificates can now be done locally. How did it come about? There is currently a global initiative to promote improved service delivery within regions. On top of that, the growth of financial lines specialty insurance has increased markedly in both Australia and New Zealand over recent years. As a result, AGCS Pacific has sought to boost resources within these lines of business and this means allowing further capability to assist with the release of new products locally, such as our latest PI product suite. Speaking of which, how has the new PI wordings been received by brokers? The new market-leading PI wordings have provided additional capability for NZ brokers by expanding the categories of cover we can now offer to clients. PI cover now extends to Miscellaneous, Design & Construct, Architects & Engineers, and Solicitors under the revised wordings, giving us a wider market presence. How will they benefit brokers and clients? Aside from the benefit of locally-tailored wordings that meet NZ needs and legal conditions, these products also give brokers and clients a holistic suite of products, packages and tailored solutions across both Professional Indemnity and Director and Officer liability insurance. How do these projects fit into your overall strategy? Overall, we want to be seen as a leading global financial lines provider. To do so, we are committed to delivering a full range of products that are of high quality and are market-competitive. Now that we have achieved our goal of ensuring that we have the product and underwriting capability available to NZ brokers and clients, we can look forward to developing new localised products in the future. New products boost competition in NZ market This year, AGCS in NZ has finalised local wordings across its Commercial Crime, Cyber and Reputation products to cater more specifically to the local market. NZ Market Manager, David Sutcliffe, said Cyber cover was part of an overall global release strategy, following the release of a similar product in Australia earlier this year It was developed in response to growing cyber threat a real client concern in NZ. Reputational Risk cover was also released as part of a global initiative to deliver a tailored regional and market-competitive product. Some policies offer limited coverage, but our unique product is intended to meet a need from clients who had identified challenges to their reputation as a key risk, David said. The rollout of these policies and wordings has been a great enhancement across the board because previously, we had to rely on manuscript wordings or play only in an excess position. New localised wordings have effectively enabled us to offer products to a larger number of clients, he added. 9

10 AGCS hosts key broker events As part of AGCS Pacific s commitment to communicate with and to further educate brokers and clients about the key developments across all lines of business, AGCS recently hosted a number of broker events throughout Australia and New Zealand. General Manager, AGCS Pacific, Holger Schaefer said that AGCS places an emphasis on hosting events and seminars for brokers and clients, to not only showcase AGCS s expertise and service capabilities but as an important part of building key relationships. I am pleased that we have been able to host events for our brokers and clients, from boardroom lunches to seminars. Events are a key part of our strategy to improve our overall value proposition. They are an opportunity to transfer knowledge, share best practice and again differentiate ourselves as a leader in the market, he said. Launch of new Professional Indemnity wordings To celebrate the rollout AGCS Pacific s new professional indemnity product suite, a series of successful information seminars were held across Australia and New Zealand between April and July this year. The seminars were an opportunity to advise brokers of AGCS s new suite of professional indemnity policy wordings, as well as formally introduce the new professional indemnity team, AGCS Regional Manager, Professional Indemnity, Max Broodryk said. We received ample positive feedback from brokers, who were impressed with the broad range of coverage provided by our products and the broadening of our underwriting appetite, Max said. I am very optimistic that the new wordings will provide an opportunity for AGCS Pacific to further strengthen its position in the Pacific going forward, he said. AGCS s International Insurance Programs During July and August, Technical Manager - Global Clients, Kimberley Harris and Senior Account Technician - Global Clients, Regina Cho visited brokers in Perth and Melbourne to share information about how AGCS Pacific can provide brokers and their clients with a holistic approach to international risk management through AGCS s international insurance programs. Covering more than 160 countries worldwide, AGCS s network ensures that brokers and clients have access to Allianz services wherever and whenever they need it. Lessons learned and opportunities ahead Regional Manager, Claims Joerg Ahrens recently hosted a boardroom luncheon with brokers in Sydney. The luncheon was an opportunity to showcase the growth of AGCS Pacific s claims service and the development of the team over the past 18 months. Key insights highlighted included: AGCS Pacific s extensive knowledge and experience in handling claims both in foreign jurisdictions and locally. An extensive and integrated team involving underwriting, risk consulting and other client service teams. AGCS s established claims philosophy, which is supported by market leading claims handling systems and procedures. The team also sought feedback from brokers that will be used to enhance the overall claims service. We strive to continuously keep our brokers and clients up-todate on developments and changes, as well as provide ample opportunities for brokers to provide us with key insights so that we can continue to improve our service, Joerg said. For more information about our new offering, please review the Professional Indemnity Brochure and new policy wordings. 10

11 New starters Maggie Chen - Senior Account Technician - Global Clients With strong accounting qualifications and hands-on advisory experience within the insurance industry, Maggie joins AGCS Pacific to facilitate and manage our International and National Insurance Programs. Keren Verdon - Account Technician - National Clients Keren has 15 years industry experience in administration and has worked within the broking and underwriting sectors. Keren provides valuable support to the back-office operations for both the Financial Lines and Construction and Engineering Package and Multi-line teams. Vanessa Lupton - Account Technician - Global Clients As a Senior Associate (CIP) of ANZIIF, Vanessa uses her experience and knowledge in insurance to help service and coordinate policies for brokers and clients, particularly those relating to liability cover. Megan Simmonds - Account Technician - Operations Megan s experience in building strong broker relationships assists her new role, which involves corresponding with overseas partners for global risks. Megan also manages other operational aspects of insurance, such as policy issuance and responding to claims enquiries. Max Broodryk - Underwriting Manager - Professional Indemnity, Pacific Region Max heads up the Professional Indemnity team and has been committed to the launch of our new policy wordings this year. Max will continue to source opportunities where we can align our PI products with broker and client needs. With significant broker, underwriting and leadership experience in financial lines business across Australia, New Zealand and South Asia, we are sure Max will continue to deliver an outstanding contribution to our Financial Lines team. Alberto Piccenna - Senior Underwriter - Financial Lines Joining our newly-structured Financial Lines team, Alberto provides senior underwriting services across our Financial Lines products. As an Italian-born Australian citizen, Alberto has over 10 years industry experience in large brokerage firms across Italy, the UK and most recently, Australia. His international background will help identify overseas opportunities and forge strong client relationships. Scott Butcher - Underwriter - Financial Lines Also new to the Financial Lines team is Scott, who brings to the team a solid academic and work background in Law and Business Administration, focusing on insurance litigation and corporate liabilities. With a strong commercial and business acumen, we welcome Scott to the team. Roger Smith - Manager - Professional Indemnity, NSW Backed with over 25 years insurance broker experience in London, Sydney and Brisbane, Roger currently underwrites a wide range of our Professional Indemnity products. His ability to build and enhance broker relationships, coupled with his wealth of insurance knowledge and market understanding make him an asset to our new Financial Lines team. 11

12 Regional Management Team General Manager Holger Schaefer (02) Market Management Willem Van Wyk (02) Financial Lines Bill Hassos (02) Aviation Michael Dalton (03) Liability Steve Herron (02) Marine Ron Johnson (03) Property Graham Silton (02) Risk Consulting Iain Ritchie (02) Engineering Ronan Gallagher (02) Energy Andrew Seeley (03) Claims Joerg Ahrens (02) New Zealand David Sutcliffe (09) Operations Tralia Tsang (02) About Allianz Global Corporate & Specialty Pacific AGCS is a dedicated global carrier for corporate and specialty insurance solutions. We are structured to service the specific needs of the most complex international businesses, working in partnership with our clients and brokers to help them manage their risks responsibly. AGCS Global has a Standard and Poor s rating of AA with a Stable outlook. Our Client Segment Multinational Companies (International Insurance Programs) Energy (Oil and Gas) / Aviation Professional Indemnity Construction Package & Multiline Project business (Marine and Construction) Financial Lines Property / Liability / Engineering / Marine All clients All clients All clients - International brokers All clients - International brokers Values exceeding AU$200million Turnover exceeding AU$200million Turnover exceeding AU$1billion 12

13 Regional Directory AGCS Directory - regional teams Pacific Energy Andrew Seeley / andrew.seeley@allianz.com.au Marine Ron Johnson / ron.johnson@allianz.com.au Package and Multiline Professional Indemnity Perth Richard Jones Max Broodryk / richard.jones@allianz.com.au / max.broodryk@allianz.com.au Liability Doug Anderson / doug.anderson@allianz.com.au Property Graham Silton / graham.silton@allianz.com.au Engineering Ronan Gallagher / ronan.gallagher@allianz.com.au Financial Lines Neil Bowdrey / neil.bowdrey@allianz.com.au Jack Chia / jack.chia@allianz.com.au Aviation Chris Rose / christopher.rose@allianz.com.au Brisbane Liability Peter McPherson /peter.mcpherson@allianz.com.au Property Matthew Hart / matthew.hart@allianz.com.au Engineering Markus Klein /markus.klein@allianz.com.au Aviation Tom Laine / tom.laine@allianz.com.au Financial Lines Bill Hassos / bill.hassos@allianz.com.a Adelaide Liability Doug Anderson / doug.anderson@allianz.com.au Property Matthew Hart /matthew.hart@allianz.com.au Financial Lines Michael Eastmure / michael.eastmure@allianz.com.au Aviation Tom Laine / tom.laine@allianz.com.au Engineering Ronan Gallagher / ronan.gallagher@allianz.com.au Melbourne Liability Doug Anderson / doug.anderson@allianz.com.au Property Sue Anderson / sue.anderson@allianz.com.au Engineering Roger Errington / roger.errington@allianz.com.au Financial Lines Michael Eastmure / michael.eastmure@allianz.com.au Aviation Michael Dalton / michael.dalton@allianz.com.au New Zealand Liability Peter French / peter.french@allianz.com.au Financial Lines Michael Johnston / michael.johnston@allianz.com.au Property Graham Silton / graham.silton@allianz.com.au 13