MaNagiNg DiREctoR Mark Patterson nexus risk services

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2 Message from the Managing Director From humble beginnings in 1980, Nexus Risk Services is now represented across Australia, with offices in city and regional locations. During this time, Nexus has grown to a team of over 50 high-quality staff members, who work together to create a culture that ensures a continuously high level of service. Our growth has also been enhanced by our willingness to embrace and offer valuable risk mitigation services, including IT infrastructure reviews, workplace health and safety audits, workers compensation and injury management programs, insurance valuations, contractual reviews and complex claims management. As members of AIMS, a joint venture between Austbrokers and the Insurance Brokers Network Australia (IBNA), Nexus accesses significantly enhanced products and services. These represent about $4.5bn in buying power and are supported by Australian underwriters. We are genuinely excited about the future prospects of our group, and we welcome the opportunity to partner with your business. Mark Patterson nexus risk services your trusted partner

3 Industries With expertise in a diverse range of industries, Nexus Risk Services provides insurance and risk management strategies to clients who value quality advice and personal service. When dealing with insurance and risk, Nexus Risk Services is your trusted partner. Mining & Drilling Construction Transport & Logistics Manufacturing Mining and Drilling risks Construction projects are Nexus has the expertise Nexus has the expertise are complex and require complex and diverse and to partner with trucking to provide insurance experience and knowledge involve high levels of risk companies and understand and risk management to ensure the appropriate and numerous stakeholders. the intricacies of the solutions for local and insurance program is Nexus Risk Services has transport industry. From single global manufacturers, those designed for each business experienced risk advisors that vehicle owners to large fleets, manufacturing under licence, particular requirements. provide advice and ensure Nexus designs insurance contract manufacturing and Nexus Risk Services has that you are adequately programs and provides risk for importers that are deemed brokers with the technical insured throughout the management solutions to to be the manufacturer. understanding to provide your insurance solutions. Marine The brokers at Nexus are experienced in this highly diversified and specialised area, providing insurance and risk management solutions for marine hull, cargo and liability risks. Agriculture At Nexus we understand that every farm is different and that a tailored solution is required to cover the specific risks of the various farming disciplines. We review risk exposure and use a combination of risk management and insurance to provide the best insurance solutions. construction phase and beyond. Nexus work to form a comprehensive and consultative approach with you in formulating your insurance program, providing risk management advice, loss control and claims management. Professional Services Businesses providing professional advice and services are being held to higher standards than ever, whilst the accountability of Directors and Officers to meet expectations has never been greater. Nexus provides insurance and risk management solutions to protect your business against financial loss. protect your vehicles and their load. Fisheries From the charterer operator to the professional fisherman, Nexus provides the best advice to ensure your vessel, crew and passengers are adequately insured. Leisure & Hospitality At Nexus we are aware of the increased risk exposures that are experienced by the Leisure & Hospitality Industry. Increased operating costs are just one of many issues requiring risk management and insurance solutions. Nexus provides advice to protect your business now and into the future. Medical & Care Services Health and the Aged Care industry is highly regulated and requires experience and knowledge to ensure that your insurance program best protects your interests. Nexus Risk Services has brokers with the technical understanding to provide you with professional advice, solutions, negotiate with insurers and deliver claims advocacy. In an ever-changing regulative environment, our team ensures that your insurance and risk management programs maintain its efficacy throughout and is tailored specifically to your unique needs and requirements. 3

4 Specialty Services In addition to the service and advice provided by our insurance brokers and risk specialists, Nexus Risk Services offers the following specialty services as a point of difference. IT infrastructure reviews Nexus in-house IT experts can provide an IT review to identify the risks your current IT infrastructure, compliance and risk mitigation practices pose to your business, and recommend improvements to minimise these risks. Our experienced insurance advisors work closely with our IT experts and you to provide a comprehensive solution for managing risk and transferring risk to insurance companies through cyber insurance coverage or any other applicable insurance. Financial services Our financial services company, Nexus Life, can assist you with business succession insurance; key person cover; life, trauma and disability insurance; income protection; superannuation; and estate planning. Workplace health & safety audits We engage independent consultants to facilitate a health and safety audit at your workplace premises and recommend an action plan based on key issues. Should you decide to implement a safety management system, we will negotiate a cost contribution with the workers compensation insurer. Workers compensation and injury management programs Nexus Risk Services provides specialist workers compensation and injury management support including claims assessment and management, monitoring of insurance estimates and communication with insurers. Insurance valuations Underinsurance is a significant and frequent problem in Australia. We will arrange professional valuations of your buildings, contents, plant, machinery and other assets to ensure you are not over or underinsured. In the event of a loss, you will be covered for the full replacement value plus the cost of debris removal and any architect, engineer or council fees. Contractual reviews We retain a pre-eminent and prestigious legal firm, with relevant experience and specific understanding of contractual requirements. Our legal team will review the insurance provisions of your contractual indemnities and provide expert advice and solutions to protect you from onerous contractual arrangements. General Claims The claims process and experience is integral to Nexus offering to our clients. Maintaining control of a claim from notification to settlement and providing peace of mind are our priorities ensuring your business is effected as little as possible. Nexus has the following objectives when settling claims: Accurate and prompt clams settlements Regular updates on progress of claims Provide strategic and technical advice throughout negotiations with insurers Engagement of claims preparers to assist in maximising claims outcomes Nexus is passionate in ensuring the best claims settlement outcomes for our clients and see the claim as evidence of our technical expertise and tailored insurance solutions. nexus risk services your trusted partner

5 Local Presence with Global Capabilities With representation across Australia plus access to Lloyd s wholesale markets and the capability to place insurance worldwide, Nexus is your local partner in a global marketplace. Having such a broad-reaching regional and metropolitan focus allows Nexus Risk Services to build and maintain strong local relationships, whilst drawing upon the broader collective strength of the Nexus Group. This strength has been reinforced by becoming an equity partner with Austbrokers, a top 250 ASX listed company that services more than 450,000 clients across 425 locations and represent in excess of $4.5 billion of insurance premiums. Nexus has access to all major Australian insurance markets and has the global reach to access the London and USA wholesale insurance markets, providing the best solution no matter the size or complexity of the risk. As your company expands internationally, Nexus has the experience and connections to arrange global insurance programs through our global broker network. At the same time we ensure that local policies, compliant with local statutory requirements, are in place in each required jurisdiction. Team Nexus Risk Services employs a specialist team of enthusiastic, highly-qualified insurance broking professionals. We have a shared focus of making the process of purchasing insurance products and risk management services efficient and effective in relation to time, cost and outcomes. Our knowledgeable brokers understand people and business, who work openly and honestly to find the best solutions for our clients. With a primary focus on client services, we have high expectations of our staff and consultants. We employ, train and nurture people who are eager to improve their knowledge and expertise within their chosen fields. This is evidenced by the long-term loyalty of our key staff. 5

6 Governance Nexus Board & Executive Team Mark Patterson, Managing Director and Responsible Manager, acquired Nexus in July Ron Broadbent, Director, joined Nexus in July Ainji Russell, Company Secretary, Operations Manager and Responsible Manager, joined Nexus in August Michael Ellis, Broking Operations Manager, Complaints Officer and Responsible Manager, joined Nexus in October Australian Financial Services Licence (AFSL) Nexus (Aust) Pty Ltd trades as Nexus Risk Services ABN Nexus (Aust) Pty Ltd holds an AFSL number and is licensed under the Corporations Act to advise and deal in relation to general insurance products. Authorised Representatives of Nexus (Aust) Pty Ltd Haydan Holdings Pty Ltd (AR number ) Nexus Aust (NSW) Pty Ltd (AR number ) PRS Group Pty Ltd (AR number ) Australian Financial Complaints Authority (AFCA) In addition to our internal dispute resolution process, Nexus subscribes to the AFCA, formerly FOS, Australia for dispute resolution services. National Insurance Brokers Association (NIBA) Nexus is a proud member of NIBA, the peak body of the insurance broking profession. We advocate the service standards of the Insurance Brokers Code of Practice, which aims to build professional competence and increase consumer confidence. Community At Nexus Risk Services, we invest in our community through a variety of channels, such as sponsorships and donations. Our partnerships aim to support projects that develop commercial and community synergy. We are proud of our relationships, a number of which have continued for over a decade. As a proud corporate sponsor, our employees are similarly enthusiastic about giving their time, with active involvement in raising funds for cancer research, junior sports and vulnerable members of our community.

7 Company history 1980s In 1980, Patterson Wright & Associates was established in Bunbury. A change of ownership over the following years, including Mark Patterson s purchase in 1986, saw the company change its name to Patterson & Associates. 1990s In 1990, Patterson & Associates joined the National Insurance Brokers Association (NIBA). In 1994, Patterson & Associates became a member of the IBNA Group, a cluster of 70 broking firms throughout Australia providing many benefits, including unified negotiating strength. In 1995, Patterson & Associates merged with Southstate Insurance Services and became Patterson Pedler Insurance Brokers. 2000s In 2001, the company expanded its operations, opening offices in Albany and Perth, as well as Geraldton in In 2003, the company was renamed Nexus Risk Services. By 2005, Nexus Risk Services had combined managed premiums of over $20,000,000, serviced by five commercial brokers In 2010, Nexus Life was established, offering life and superannuation solutions to Nexus Risk Services clients. In 2014, Nexus Risk Services managed premiums in excess of $70,000,000. AUB Group Ltd acquired 50% of Nexus Risk Services; a relationship forged with the individual commitment Nexus clients expect, backed with national strength. The company expanded operations to the east coast for the first time in 2017 with the establishment of a Sydney branch Onwards Professional Risk Services were appointed by the company as a Corporate Authorised Representative in Melbourne. Nexus Risk Services continues to expand its opportunities and client base across Australia developing strong ongoing relationships and delivering its high-standard, client-focused service. 7

8 Nexus Risk Services is represented in these locations: Perth Sydney Melbourne Bunbury Albany Katanning Geraldton Designed & Produced by Bonser Design E info@nexusrisk.com.au AFS Licence Number An Austbrokers Member Designed & Produced by Bonser Design