The agenda and supporting materials are included in this package for your review.

Transcription

1 Meeting of the Transportation District Commission of Hampton Roads Thursday, February 28, :00 p.m. 2nd Floor Board Room 509 E. 18 th Street, Norfolk, VA A meeting of the Transportation District Commission of Hampton Roads will be held on Thursday, February 28, 2019 at 1:00 p.m. at 509 E. 18 th Street, Norfolk, VA. The meeting is open to the public and in accordance with the Board s operating procedures and in compliance with the Virginia Freedom of Information Act, there will be an opportunity for public comment at the beginning of the meeting. The agenda and supporting materials are included in this package for your review.

2 Meeting of the Transportation District Commission of Hampton Roads Thursday, February 28, :00 p.m. 2nd Floor Board Room 509 E. 18 th Street, Norfolk, VA. 1. Call to Order & Roll Call 2. Public Comments 3. Approval of January 31, 2019 Meeting Minutes 4. President s Monthly Report - William Harrell A. Board Updates 5. Committee Reports A. Audit & Budget Review Committee - Commissioner Hunter/ Conner Burns, Chief Financial Officer January 2019 Financial Reports Preliminary FY20 Operating Budget B. Management/Financial Advisory Committee Brian DeProfio/ Conner Burns, Chief Financial Officer C. Operations & Oversight Committee - Commissioner Parnell/ Sonya Luther, Director of Procurement Contract No: Information Technology Risk Assessment o Consulting Services Recommending Commission Approval: Award of a contract to Janus Associates to provide information technology risk assessment consulting services in the not-to-exceed amount of 116, Purchase Order No: Light Rail Vehicle Magnetic Track Brakes

3 Recommending Commission Approval: Award of a contract to of a Purchase Order to Knorr Brake Company to provide magnetic track brakes for the State of Good Repair maintenance of HRT s LRVs in the total amount of 343, D. Planning/New Starts Development Committee Commissioner Ross-Hammond E. External/Legislative Advisory Committee - Commissioner Kanoyton F. Paratransit Advisory Subcommittee - Ms. Janice Taylor, Chair G. Transit Ridership Advisory Sub-Committee Ms. Doris Johnson, Chair 6. Old and New Business 7. Comments by Commission Members 8. Closed Session (as necessary) 9. Adjournment The next meeting will be held on Thursday, March 28, 2019 at 1:00 p.m. in the 2nd Floor Board Room at 3400 Victoria Boulevard, Hampton, VA.

4 Meeting Minutes of the Transportation District Commission of Hampton Roads Thursday, January 31, :00 p.m. 2nd Floor Board Room 3400 Victoria Blvd., Hampton, VA Call to order A quorum was attained, and Chairman Fuller called the meeting to order at 3:00 p.m. Commissioners in attendance: Chairman Fuller, Chesapeake Vice Chair Hunter, Portsmouth Past Chair Woodbury, Newport News Commissioner West, Chesapeake Commissioner Pittard, VDRPT Commissioner Gray, Hampton Commissioner Kanoyton, Hampton Alt. Commissioner Inman, Norfolk Commissioner Parnell, Norfolk Alt Commissioner Cipriano, Newport News Alt. Commissioner Jackson, Portsmouth Commissioner Ross-Hammond, Virginia Beach Alt. Commissioner Solis, Virginia Beach Alt. Commissioner Reel, Virginia Beach Hampton Roads Transit Staff in attendance: Kim Ackerman, Chief Human Resource Officer Ray Amoruso, Chief Planning and Development Officer Debbie Ball, Assistant Director of Finance Keisha Branch, Capital Programs & Grant Administration Officer Conner Burns, Chief Financial Officer David Burton, General Counsel, Williams Mullen Alesia Cain, Chief Technology Officer Gene Cavasos, Director of Marketing & Communications Margaret Denoncourt, Internal Auditor Glenda Dixon, Director of ERP Services Sheri Dixon, Director of Revenue Services Angela Glass, Director of Budget & Financial Analysis William Harrell, President and CEO Danielle Hill, HR Compliance Officer Tom Holden, Media Relations Specialist Keith Johnson, Manager of Paratransit 1

5 Sonya Luther, Director of Procurement Shanti Mullen, Auditor I Sibyl Pappas, Chief Engineering & Facilities Officer Jim Price, Chief Transit Operations Officer Luis R. Ramos, Sr. Executive Assistant/Commission Secretary Benjamin Simms, Director of Transportation Brian Smith, Chief of Staff Mark Stemple, Director of Maintenance Brittany Sumpter, DBE & Grants Coordinator Robert Travers, Corporate Counsel Others in attendance: Mary Bunting, Hampton City Manager Judith Brown, League of Women Voters Rob Case, HRTPO Bryan Cunningham, INIT Jessica Dennis, City of Norfolk Denise Johnson, TRAC Janice Johnson, VA Organizing Ina Kreps, Paratransit Customer Amanda Malone, ATU-1177 Doug Smith, Norfolk City Manager Earl Sorey, City of Chesapeake Janice Taylor, PAC Constantinos Velissarios, City of Newport News The TDCHR meeting package was distributed electronically to all Commissioners, the media, and the public in advance of the meeting. The meeting package consisted of: Agenda Meeting Minutes President s Report Presentation Social Media Analytics Committee Reports Public Comments Mr. Doug Smith, City Manager, commented on the budget currently proposed by HRT. Mr. Smith stated that Norfolk supports transit. In light of City s current budget constraints and other fiscal commitments, however, Mr. Smith stated that Norfolk is not able to accommodate a 10% increase in its local share. He noted that a year over year increase of 3% was more in line with available funding. Ms. Mary Bunting, City Manager, Hampton, echoed Mr. Smith s comments stating that Hampton is in the same situation as Norfolk. Ms. Bunting stated that Hampton is committed to supporting public transportation, including with the plans to advance the bus rapid transit project, and believes in HRT s mission. Ms. Bunting stated that she appreciates HRT and is prepared to support a 3% increase in Hampton s local share. 2

6 A motion to close the Public Comments was made by Commissioner Woodbury and properly seconded by Commissioner Hunter. A roll call vote resulted as follows: Ayes: Nays: Abstain: Commissioners Fuller, Hunter, Woodbury, West, Pittard, Gray, Kanoyton, Cipriano, Parnell, Ross-Hammond, and Solis None None Approval of the December 2018 TDCHR Meeting Minutes A motion to approve the amended December 2018 meeting minutes, was made by Commissioner Ross-Hammond and properly seconded by Commissioner Hunter. A roll call vote resulted as follows: Ayes: Nays: Abstain: Commissioners Fuller, Woodbury, Gray, Cipriano, Ross-Hammond, and Solis None Hunter, West, Pittard, Kanoyton, Parnell, Inman, President s Monthly Report Mr. Harrell welcomed everyone to the meeting. Commissioner Woodbury requested additional information from Management and Financial Advisory Committee (MFAC) pertaining to the budget and for the budget discussion to be tabled until such information is received. Mr. William Harrell stated that the budget is not being presented at this time. Chairman Fuller stated that the budget was not on the agenda and that the President and CEO can discuss whatever he feels necessary in the President s Report. There was a discussion regarding state funding. The Commission was advised that in light of the state s new funding scheme, HRT anticipates less state financial support in the future. The Commission was advised that the severity of future state funding cuts could be mitigated by increasing operational efficiency; i.e.; reducing or eliminating poor performing routes. Alternate Commissioner Inman thanked HRT for the information that was provided and stated that she wants to understand what s included in the increase from the FY18 budget to the requested FY19 budget. Ms. Inman stated that MFAC is concerned about the large increase. There was an extended discussion regarding the amount of transit each member city could afford in FY 20. It was noted that this was the beginning of an extended budgetary conversation that would conclude in May with the adoption of the FY 20 budget by the Commission. Mr. Harrell stated that the agency remains committed to working with each city to arrive at a mutually agreeable budget. 3

7 Commissioner West inquired whether service cuts would be necessary and, if so, how would such reductions be implemented. Mr. Harrell stated that a decision related to cutting service would need to be a joint decision with all cities. Ms. Inman asked when they will see the scenarios that were requested by MFAC and staff stated that the scenarios would be provided on February 1, COMMITTEE REPORTS Audit and Budget Review Committee Mr. Conner Burns gave the November and December Financial Reports as enclosed in the meeting package. Commissioner Jackson arrived at 1:33 PM. There was discussion regarding ridership and the national trend that shows a leveling of previously declining ridership levels. While HRT has lost ridership, it has not been as severe as the national average. Likewise, HRT s average ridership levels are stabilizing. Annual Financial Audit There was a request for the Commission to accept the Financial Audit that was presented at last month s meeting. A motion was made to accept the Financial Audit by Commissioner Woodbury and properly seconded by Commissioner Ross-Hammond. A roll call resulted as follows: Ayes: Nays: Abstain: Commissioners Fuller, Hunter, Woodbury, West, Pittard, Gray, Kanoyton, Cipriano, Parnell, Ross-Hammond, and Solis None None Operations and Oversight Committee Ms. Sonya Luther presented the following contracts for approval: Contract No: Automated Bus Technology Consortium (Phase I) Recommending Commission Approval: Award of a contract to AECOM Technical Services, Inc. for participation in a transit agency consortium for an automated bus technology deployment program in the not-to-exceed amount of 100,000. 4

8 No vote was needed for this item as HRT will no longer enter into a contract with AECOM, but partnering with DRPT pursuant to its agreement with AECOM regarding automated buses. Accordingly, the presentation and subsequent discussion was for information purposes only. Contract No: Elizabeth River Ferry Dock Reconstruction Recommending Commission Approval: Award of a contract to Corman Kokosing Construction Company to perform Elizabeth River Ferry dock reconstruction in the not-to-exceed amount of 2,637,000. Contract No: Legal Services (Renewal) Recommending Commission Approval: Award of a renewal contract to Williams Mullen, Vandeventer Black, and Pender & Coward to provide legal services in the combined not-to-exceed amount of 2,975,000 for a term of five (5) years. Commissioner Woodbury stated that in the future HRT may want to internally perform some of the legal tasks being outsourced. Mr. Harrell noted that efficiencies have been made by having separate counsel for various specialties that are separate and apart from in-house counsel. Mr. Harrell stated that staff can provide a detail of the savings. Contract No: Security Guard Services (Renewal) Recommending Commission Approval: Award of a renewal contract to Top Guard Services to provide security guard services in the not-to-exceed amount of 5,636, over a five-year period. Contract No: TRAFFIX General Communications and Marketing Consultant Services Recommending Commission Approval: Award of a contract to Siddall Communications, Inc. to provide HRT s TRAFFIX Department with general communications and marketing consultant services in the not-to-exceed amount of 450,000. Contract No: Two (2) 40 MAX Suburban Diesel Buses Recommending Commission Approval: Award of a contract to Gillig to procure two (2) heavy duty 40 Suburban buses in the total amount of 1,001,306. A motion to approve Contracts , Elizabeth River Ferry Dock, , Legal Services, Contract , Security Guard Services, , Traffix General Communications and Marketing Consultant Service and , Two 40 MAX Suburban Diesel Buses was made by the 5

9 Operations and Oversight Committee and properly seconded by Commissioner West. A roll call vote resulted as follows: Ayes: Nays: Abstain: Commissioners Fuller, Hunter, Woodbury, West, Pittard, Gray, Kanoyton, Cipriano, Parnell, Ross-Hammond, and Solis None None Planning and New Starts Development Committee The Planning and New Starts Development Committee did not meet in January. Commissioner Ross- Hammond will now chair the committee. External Legislative Advisory Committee (ELAC) Commissioner Kanoyton stated that lobbying efforts were held on Monday and that there were several conversations held with legislators regarding transportation Bills including transitional funding assistance to transit agencies impacted by the State s new process for the distribution of operating funds. There was a request for the Commissioners to receive earlier notification regarding trips to Richmond. Commissioner Ross-Hammond gave insight on her experience in Richmond. There was discussion regarding a draft public comments that will be sent to the Virginia Department of Rail and Public Transportation. Mr. Harrell stated that there needs to be an agreement from Commission as to the contents of the letter. Mr. Pittard stated that DRPT is opposed to the deferment request that is listed in the letter and that there is support for transition assistance. It was stated that a discussion needs to take place regarding what will happen if transition assistance is not approved for HRT. Ms. Inman stated that there may some be some changes to the metrics that are being proposed and that any proposed changes should go through a full process of review before being implemented. There was discussion regarding special consideration for HRT as HRT is the only agency in the Commonwealth with light rail and ferry in the Commonwealth. Dr. Brian Smith commented that staff would not recommend changes to the position outlined in the letter that emphasized that deferring implementation would be needed in the case that no transition funding is provided. Dr. Smith also noted that a two-year period of transition funding would be most helpful in light of the time it takes to make any reforms. There was a request to modify the letter and have it resolved so it can be signed and submitted. It was stated that staff would make revisions based in input from Commissioners and once approved it will be submitted by the deadline. 6

10 Commissioner Ross-Hammond left the meeting at 2:26 P.M and Alternate Commissioner Reel replaced her at the table. Management Finance Advisory Committee (MFAC) Mr. Brian DeProfio provided an overview of the MFAC meeting. Mr. DeProfio stated that MFAC has requested an expenditure projection from HRT. It was stated that HRT is tracking around 900,000 under expenditures at this time. It was noted MFAC had not backed away from a compromise position that half of the State funding that is over the budgeted amount be credited back to cities. Ms. Cipriano wanted to make it clear that the localities would only have a lower payment and in no way does it affect the expenditures, only revenue. Ms. Cipriano stated that it is giving relief back to localities to cover the amount that the cities did not budget for. Commissioner Woodbury asked why was MFAC only requesting half of the additional funds that HRT is receiving, and Mr. DeProfio stated that that was the compromise among MFAC members. There was discussion regarding the State funding. It was stated that HRT is not opposed to giving the cities a credit for half of the additional funding received from the State. Commissioner Woodbury made a motion to proportionally credit the cities with one half of the additional state funding received by HRT in FY 19 with the credit to be applied to the final two quarterly payments of the fiscal year. The motion was properly seconded by Alternate Commissioner Inman. A roll call vote resulted as follows: Commissioner Pittard stated that there is a possible 600, reduction in funding HRTcould incur next year but he would not be voting on the matter. Ayes: Nays: Abstain: Commissioners Fuller, Hunter, Woodbury, West, Gray, Kanoyton, Cipriano, Parnell, Ross-Hammond, and Solis None Commissioner Pittard There was a request to move MFAC on the agenda to follow the Audit and Budget item. 7

11 Paratransit Advisory Sub-Committee (PAC) Ms. Janice Taylor stated that the PAC met on Tuesday. Ms. Taylor noted that there were service items that were brought up at the meeting that have been corrected. Other items that were shared by Ms. Taylor were: Problems that customers were having with reservationists, Policy update for changing out of vehicles, Curb to curb versus door to door, and Outreach to disabled community on how they perceive paratransit. Ms. Taylor stated that the PAC partnered with a support group from the Sentara Heart and Stroke Association. Ms. Taylor stated that there was an open invitation to a meet and greet with the new Mayor of Virginia Beach. Ms. Taylor requested that an HRT staff member be responsible for communications among groups and committees. Transit Ridership Advisory Committee (TRAC) Ms. Johnson stated that TRAC met on January 9 th in Hampton. Ms. Johnson stated that HRT s Snow routes and the Transit Transformation Survey were discussed. The next TRAC meeting will be held on March 6th in Norfolk. Old and New Business Mr. David Burton read Resolution No : Authorizing the issuance of bonds, notes and other obligations in a maximum principal amount not to exceed 17,000, to evidence a revolving line of credit. A motion to approve Resolution No : Authorizing the issuance of bonds, notes and other obligations in a maximum principal amount not to exceed 17,000, to evidence a revolving line of credit was made by Commissioner Parnell and properly seconded by Commissioner Gray. There was discussion regarding the current balance of the line of credit. It was stated that there is a current balance of 10.5 million and that the balance will be paid off with the new line. There was a discussion regarding costs for the credit and why there was a current balance. HRT staff stated that there are two cities that have not made their quarterly payment which has contributed to the current balance. 8

12 Mr. Harrell stated that this is one of the many reasons why dedicated funding is necessary for the agency. Commissioner Parnell stated that the cost of doing business without dedicated funding equals 143,000 per year in interest and fees. Ms. Cipriano asked if interest is negotiated each year. It was stated that it fluctuates and has had the same calculation for 5 years. A roll call vote resulted as follows: Ayes: Nays: Abstain: Commissioners Fuller, Hunter, Woodbury, West, Pittard, Gray, Kanoyton, Cipriano, Parnell, Ross-Hammond, and Reel None Commissioner Fuller and Hunter. Commissioner Gray stated that he got a letter from the local Teamster Union who drive for HRT s paratransit contractor, MV. Mr. David Burton provided the history of MV s issues with its union, the Teamsters. Mr. Burton stated that this is a MV contract issue and not an HRT issue. An update was provided regarding the light rail safety issue at Civic Plaza. Alternate Commissioner Inman stated that there was a good meeting held between the city and HRT about the issues. Ms. Inman stated that the issues are being worked out and the city is dedicated to assisting HRT with the issues. Comments by Commissioners There were kudos given to HDR consultants who are doing pop-up meetings as part of the public outreach efforts for the Transit Transformation Project. Adjournment The meeting adjourned at 2:56 p.m. TRANSPORTATION DISTRICT COMMISSION OF HAMPTON ROADS ATTEST: Douglas Fuller Chair Luis R. Ramos, Commission Secretary February 28,

13 TDCHR Board Meeting January 31,

14 Budget Overview FY 20 Objectives and Priorities: Maintain current service levels Add 13,621 hours of new bus service Ensure quality preventive maintenance to support reliable fleet Add new customer amenities (bus shelters) Hire and retain quality workforce Enhance security Enhance cleanliness of facilities (bus stops, LRT stations) Implement updated technology (real-time info, mobile ticketing) 2

15 Cost Factors (YOY Summary) COST FACTORS FY 2019 FY 2020 CHANGE Fleet Maintenance and Achieving State of Good 1 Repair 3,502,403 4,306, ,239 2 Enhanced Passenger Amenities 2,084,203 2,495, ,047 3 Compliance with new Safety Regulations 1,340,998 1,826, ,697 4 Human Capital Investments 45,582,808 46,593,668 1,010,860 5 Investment in Technology 2,550,160 4,348,422 1,798,262 6 Fuel 4,081,760 4,509, ,533 7 Purchased Transportation for Paratransit 8,033,097 8,666, ,399 8 Purchased Transportation for Ferry 973,689 1,170, ,587 Total 5,767,624 3

16 Key Revenue Assumptions State Funding Farebox Revenue 4

17 Budget Overview FY19 Approved Budget: 98,888,609 HRT Preliminary FY20 Cost of Service: 104,667,000 MFAC Discussion: 99,955,746 (1.08% increase over FY19 Total Budget). 5

18 ,653 End of year credit back to localities million reduction 967,698 Reduced contribution of/by the cities. 462,858 End of year credit back to localities 530,576 Managed against a reduction in State funding

19 HRT Financial Performance Measures (WSP Analysis) 7

20 Next Steps MFAC Meeting, Monday, February 4, 2019 Discuss FY20 New Service Requests and Options to Reduce Service Levels February 11 Lock-in date for budget allocations of State and Federal operating assistance February 28 Commission Meeting FY20 Preliminary Budget briefing May 23 Commission Meeting FY20 Budget Adoption 8

21 TDCHR Board Meeting January 31,

22 HAMPTON ROADS TRANSIT President s Report February 2019 FREE RIDES FOR YOUNG RIDERS Last year, over half a million trips were taken by youth 17 and younger. That s a 17% increase from Nearly three years ago, Hampton Roads Transit launched an unusual program to attract young riders, and it has yielded thousands of new boardings every year. The Student Freedom Pass is an annual farecard that offers students unlimited free rides on light rail, bus and ferry. The idea came from a survey that showed fewer than 2 percent of the agency s customers are younger than 18. The goal was simple: encourage young people to choose public transit. Over the years HRT learned that many families using the pass were choosing public transit for the first time. Parents no longer had to provide for all their child s transportation needs and could instead use a safe and reliable public network at no cost to the student. This bus service was never meant to replace the yellow school bus, but an alternative method of transportation to get students to after school programs, recreation, work, or a family member s house. The main contributor to the increase is likely the new mobile fare ID machine that outreach staff can bring to schools and community events to create on-site Student Freedom passes. The Downtown Norfolk Transit Center and Hampton Transit Center also have machines on site to make the passes for youth as well. A total of 3,512 Student Freedom Passes were issued in More than one-third (1,011 passes) were issued at high schools, alternative schools, and community events by our two-person outreach team. Schools must request this service by calling HRT or filling out a form on HRT s website. Our outreach team has partnered with several schools to do how to ride programs that begin with a classroom presentation followed by a half-day outing to ride the bus, light rail and ferry. Norfolk and Hampton have the highest number of youth passholders where Chesapeake and Portsmouth have the least. There is a trend each year where the ridership increases each month and then tapers back down in September. The highest ridership is in the summer months. We are proud of how well this program is doing and the countless partnerships we ve created in the community. It is sure to make a positive impact to our future ridership. Sincerely, William E. Harrell President and CEO Hampton Roads Transit

23 HAMPTON ROADS TRANSIT Social Media Analytics December January 2019 FACEBOOK STATS December 1 December 31, 2018 HRT s Total fans: 12,715 Total posts: 13 Impressions: 27,864 Engagements: 620 Clicks: 550 People engaged: 59% female, 41% male Women between most active users January 1 January 31, 2019 HRT s Total fans: 12,669 Total posts: 14 Impressions: 18,031 Engagements: 294 Clicks: 30 People engaged: 59% female, 41% male Women between most active users FACEBOOK TOP POSTS Post Reactions Comments Engagement Reach Hampton Roads Transit HRT has a new website. Visit GoHRT.com. It s easy to use and now mobile friendly. Post any questions or feedback in the comments below. #gohrt % 912 (Post) January 14, :30 pm Hampton Roads Transit % 1,198 (Post) January 01, :30 am Hampton Roads Transit #ThrowbackThursday to 1894 when the Norfolk Streetcar Railway Company was founded. This company operated for five years independently, and then merged with the Oceanview Railway Company. This merge created the Virginia Railway and Power Company. Together they operated the streetcar system, which ended July #RideTheTide #18thStreetFacilityHistory % 601 (Post) by Alisa C. January 31, :30 am Hampton Roads Transit #ThrowbackThursday to Monday, when we traveled up to Richmond, Virginia for Virginia Transit Association Legislative Day! Though it was cold, we were pleased to be joined by some of our TDCHR Commissioners to visit our elected officials. Mr. Harrell concluded the day with a win for public transit as he testified on behalf of transit legislation that would ensure that our member cities would not be burdened with significant impacts to their local general funds. Stay tuned for more legislative updates soon. #gohrt % 434 (Post) January 31, :07 am Hampton Roads Transit % 658 (Post) January 07, :49 pm

24 HAMPTON ROADS TRANSIT Social Media Analytics December January 2019 TWITTER STATS December 1 December 31, 2018 HRT s Total followers: 6,486 Tweets sent: 56 Retweets: 44 Mentions received: 111 Impressions: 59,663 Engagements: 511 Clicks: 83 People engaged: 54% male, 46% female Men between most active users January 1 January 31, 2019 HRT s Total followers: 6,511 Tweets sent: 63 Retweets: 28 Mentions received: Impressions: 51,484 Engagements: 366 Clicks: 59 People engaged: 54% male, 46% female Men between most active users TWITTER TOP POSTS Tweet Potential Reach Responses Clicks Retweets gohrt_com #DidYouKnow Since 1995, public transportation ridership has increased by 30%, which is higher than the 22% increase in U.S population. 17, (Tweet) by Alisa C. January 22, :37 am gohrt_com #DidYouKnow Millennials consider public transportation as the best option for digital socializing and among the best for connecting with communities. 7, (Tweet) by Alisa C. January 29, :30 am gohrt_com Ride the TIDE, Jan 9th, 11th, & 12th, to the Scope Arena where will be taking on the Orlando Solar Bears. For more info on the 31, (Tweet) January 09, :17 am gohrt_com Ride the Ferry or TIDE, Saturday, February 2nd, 10AM-4PM, to the Half Moone Cruise Terminal for the Lego Shipbuilding event sponsored by the Hampton Roads Naval Museum. For more info on HRT service, @NauticusNorfolk 23, (Tweet) January 29, :46 pm gohrt_com Routes 2, 3, 21. & MAX Routes will see delays entering NAS Norfolk due to traffic. 8 mile backup on I-564 / I-64 West, 1.5 miles on First View, and 3 miles on 6, (Tweet) January 17, :25 am

25 HAMPTON ROADS TRANSIT Web Site Analytics Gohrt.com December January 2019 GOHRT.COM - December 2018 OVERVIEW GOHRT.COM - January 2019 OVERVIEW Sessions 56,418 Users 93,060 Pageviews 131,200 DEVICE USAGE: mobile 72.86% desktop 23.97% tablet 3.18% Sessions 90,110 Users 152,299 Pageviews 230,904 DEVICE USAGE: mobile 77.69% desktop 19.69% tablet 2.63% TRAFFIC SOURCE PER SESSION Organic Search 70.75% Direct 22.91% Referral 4.77% 0.25% (Other) 1.05% Social 0.27% TRAFFIC SOURCE PER SESSION Organic Search 75.53% Direct 19.22% Referral 4.00% 0.42% (Other) 0.67% Social 0.16% PAGEVIEWS BY PAGE (TOP 10) /index.html 21.24% /route/norfolk/index.html 10.86% /route/index.html 10.41% /fares/index.html 9.38% /services/paratransit/index.html 8.90% /route/newport-news/index.html 8.83% /services/the-tide/index.html 8.43% /route/virginia-beach/index.html 8.13% /about/employment/index.html 7.85% /services/ferry/index.html 5.97% STUDENT FREEDOM PASS /studentfreedompass/application/index.html 748 /studentfreedompass/index.html, /studentfreedo.. 1,127 /studentfreedompass/thank-you/index.html 509 PAGEVIEWS BY PAGE (TOP 10) /index.html 30.95% /fares/index.html 13.28% /services/the-tide/index.html 9.85% /route/norfolk/index.html 9.53% /route/newport-news/index.html 8.79% /route/virginia-beach/index.html 7.98% /services/paratransit/index.html 5.72% /route/index.html 5.49% /about/employment/index.html 5.11% /services/ferry/index.html 3.30% STUDENT FREEDOM PASS /studentfreedompass/application/index.html 337 /studentfreedompass/index.html, /studentfreed /studentfreedompass/thank-you/index.html 266

26 JANUARY 2019 FISCAL YEAR 2019 FINANCIAL REPORT 1

27 OPERATING FINANCIAL STATEMENTS JANUARY 2019 FISCAL YEAR 2019 Annual Month to Date Year to Date Dollars in Thousands Budget Budget Actual Variance Budget Actual Variance Operating Revenue Passenger Revenue 15, , , % 9, , % Advertising Revenue % % Other Transportation Revenue 2, % 1, , % Non-Transportation Revenue % % Total Operating Revenue 18, , , % 10, , % Non-Operating Revenue Federal Funding 18, , ,603.9 (218.1) (12.0) % 10, ,974.6 (571.6) (5.4) % State Funding 19, , , % 11, , % Local Funding 43, , ,330.2 (277.3) (7.7) % 25, ,974.6 (277.3) (1.1) % Total Non-Operating Revenue 80, , ,605.9 (449.1) (6.4) % 47, ,652.3 (525.3) (1.1) % TOTAL REVENUE 98, , ,099.5 (308.3) 57, ,774.3 (154.5) Personnel Services 64, , , % 37, , % Contract Services 8, % 4, , % Materials & Supplies (1) 10, (148.4) (18.6) % 6, ,779.5 (646.4) (10.5) % Utilities 1, (0.8) (0.8) % % Casualties & Liabilities 4, % 2, , % Purchased Transportation 8, % 5, , % Other Miscellaneous Expenses 1, (34.8) (23.2) % 1, % TOTAL EXPENSE 98, , , , , ,054.2 SURPLUS (DEFICIT) (196.4) Fuel: MTD Budget 388,751 Actual 504,277; YTD Budget 3,283,498 Actual 3,689,109 2

28 OPERATING FINANCIAL STATEMENTS JANUARY

29 LOCALITY CROSSWALK JANUARY 2019 AS OF JANUARY 31, 2019 Locality Non Locality Consolidated REVENUE Passenger Revenue 8,602, ,441 9,155,956 Advertising Revenue 485,341 28, ,982 Other Transportation Revenue 1,317,215 1,317,215 Non Transportation Revenue 57,368 77, ,910 Federal Funding (PM 5307 & 5337) 8,137, ,451 9,088,998 Project Management Grant Reimbursement 836,267 49, ,617 State Funding 10,906, ,571 11,703,048 Local Funding 24,974,605 24,974,605 TOTAL REVENUE: 54,000,119 3,774,212 57,774,331 TOTAL EXPENSES: 53,479,813 3,394,807 56,874,621 BUDGET STATUS TO DATE: 520, , ,710 4

30 LOCALITY FY2019 YEAR END PROJECTION FY2019 FY2019 Variance Budget Projections + / ( ) REVENUE Operating Revenue 18,067,097 18,636, ,534 Federal Funding (1) 18,024,749 16,870,882 (1,153,867) State Funding 19,507,857 20,062, ,511 Local Funding 43,288,906 43,011,650 (277,256) TOTAL REVENUE 98,888,609 98,581,531 (307,078) EXPENSE Personnel Services 64,147,011 63,450, ,816 Services 8,422,429 8,007, ,252 Materials & Supplies (2) 10,284,125 11,372,987 (1,088,862) Utilities 1,205,285 1,199,886 5,399 Casualties & Liabilities 4,201,057 4,160,672 40,385 Purchased Transportation (3) 8,844,136 8,231, ,424 Other Miscellaneous Expenses 1,784,566 1,732,112 52,454 TOTAL EXPENSE 98,888,609 98,154, ,868 LOCALITY SURPLUS/(DEFICIT) 426, , Federal Funding: grant reimbursable salaries variance to budget (714,000); federal fixed guideway funding variance to budget (440,000) 2. Materials & Supplies: fuel variance to budget 700,000; repairs variance to budget 336, Purchased Transportation: Paratransit variance to budget (730,000); Ferry variance to budget 117,000 Draft Projection 5

31 LOCALITY RECONCILIATION JANUARY 2019 Total Local FISCAL YEAR 2019 Annual YTD JANUARY 2019 (Dollars in Thousands) Budget Budget Actual Variance Locality Operating Share 43, , ,974.6 (277.3) Plus: Local Farebox 14, , ,602.6 (86.2) Locality Share Sub Total 57, , ,577.2 (363.5) Plus: Federal Aid 13, , ,137.6 (32.9) State Aid 18, , , Tota l Revenue Contri buti on 89, , ,621.2 (72.9) Opera ti ng Expens es 89, , ,100.9 (593.2) Budget Status to Date: KPI's Fa rebox Recovery 16.2% 16.5% 16.5% Farebox as a % of Locality Share Sub Total 25.2% 25.6% 25.6% Farebox as a % of Locality Operating Share 33.6% 34.4% 34.4% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Total Local PROJECTED FY19 Budget Actual Variance Locality Operating Share 43, ,011.7 (277.3) Plus : Local Farebox 14, , Locality Share Sub Total 57, , Plus : Federal Aid 13, ,542.5 (433.2) State Aid 18, , Total Revenue Contribution 89, , Operating Expenses 89, ,764.1 (189.0) Year End Projection:

32 LOCALITY RECONCILIATION JANUARY 2019 Chesapeake FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 2, , ,448.9 (15.5) Plus: Local Farebox (0.1) Locality Share Sub Total 3, , ,895.0 (15.6) Plus: Federal Aid (16.1) State Aid 1, Total Revenue Contribution 5, , ,000.5 (21.8) Operating Expenses 5, , ,949.5 (72.8) Budget Status to Date: 51.0 KPI's Farebox Recovery 14.5% 14.8% 15.1% Farebox as a % of Locality Share Sub Total 22.9% 23.4% 23.5% Farebox as a % of Locality Operating Share 29.8% 30.5% 30.8% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Chesapeake PROJECTED FY19 Budget Actual Variance Locality Operating Share 2, ,494.9 (15.5) Plus: Local Farebox Locality Share Sub Total 3, , Plus: Federal Aid (40.9) State Aid 1, , Total Revenue Contribution 5, ,158.7 (2.3) Operating Expenses 5, ,125.3 (35.7) Year End Projection:

33 LOCALITY RECONCILIATION JANUARY 2019 Newport News FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 7, , ,163.8 (47.9) Plus: Local Farebox 2, , , Locality Share Sub Total 9, , ,678.9 (10.1) Plus : Federal Aid 2, , ,558.2 (18.7) State Aid 3, , , Total Revenue Contribution 15, , , Operating Expenses 15, , ,055.7 (37.2) Budget Status to Date: 78.1 KPI's Farebox Recovery 15.9% 16.2% 16.7% Farebox as a % of Locality Share Sub Total 25.5% 26.0% 26.7% Farebox as a % of Locality Operating Share 34.3% 35.1% 36.4% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Newport News PROJECTED FY19 Budget Actual Variance Locality Operating Share 7, ,172.1 (47.9) Plus: Local Farebox 2, , Locality Share Sub Total 9, , Plus: Federal Aid 2, ,591.4 (106.0) State Aid 3, , Total Revenue Contribution 15, , Operating Expenses 15, , Year End Projection:

34 LOCALITY RECONCILIATION JANUARY 2019 Hampton FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 4, , ,589.5 (29.0) Plus: Local Farebox 1, (26.8) Locality Share Sub Total 5, , ,424.3 (55.8) Plus: Federal Aid 1, (23.9) State Aid 1, , , Tota l Revenue Contri buti on 9, , ,501.0 (51.9) Opera ti ng Expens es 9, , ,461.7 (91.2) Budget Status to Date: 39.3 KPI's Farebox Recovery 15.2% 15.5% 15.3% Farebox as a % of Locality Share Sub Total 24.3% 24.8% 24.4% Farebox as a % of Locality Operating Share 32.1% 32.9% 32.2% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Hampton PROJECTED FY19 Budget Actual Variance Locality Operating Share 4, ,459.8 (29.0) Plus: Local Farebox 1, , Locality Share Sub Total 5, ,909.5 (21.7) Plus: Federal Aid 1, ,578.0 (74.1) State Aid 1, , Total Revenue Contribution 9, ,442.8 (38.1) Operating Expenses 9, ,457.4 (23.5) Year End Projection: (14.6) 9

35 LOCALITY RECONCILIATION JANUARY 2019 Norfolk FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 19, , ,103.9 (121.2) Plus: Local Farebox 6, , ,999.1 (4.6) Locality Share Sub Total 25, , ,103.0 (125.8) Plus: Federal Aid 5, , ,996.4 (1.8) State Aid 7, , , Tota l Revenue Contri buti on 39, , ,829.0 (23.9) Opera ti ng Expens es 39, , ,417.5 (435.4) Budget Status to Date: KPI's Farebox Recovery 17.2% 17.5% 17.8% Farebox as a % of Locality Share Sub Total 25.8% 26.3% 26.5% Farebox as a % of Locality Operating Share 34.8% 35.7% 36.0% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Norfolk PROJECTED FY19 Budget Actual Variance Locality Operating Share 19, ,121.9 (121.2) Plus: Local Farebox 6, , Locality Share Sub Total 25, , Plus: Federal Aid 5, ,975.6 (152.9) State Aid 7, , Total Revenue Contribution 39, , Operating Expenses 39, ,572.3 (432.2) Year End Projection:

36 LOCALITY RECONCILIATION JANUARY 2019 Portsmouth FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 2, , ,600.1 (17.6) Plus : Loca l Farebox (21.5) Locality Share Sub Total 3, , ,129.1 (39.1) Plus: Federal Aid State Aid 1, Tota l Revenue Contri buti on 5, , , Opera ti ng Expens es 5, , , Budget Status to Date: 9.1 KPI's Farebox Recovery 15.8% 16.1% 15.4% Farebox as a % of Locality Share Sub Total 24.9% 25.4% 24.8% Farebox as a % of Locality Operating Share 33.2% 34.0% 33.1% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Portsmouth PROJECTED FY19 Budget Actual Variance Locality Operating Share 2, ,755.6 (17.6) Plus: Local Farebox (3.5) Locality Share Sub Total 3, ,673.7 (21.1) Plus: Federal Aid , State Aid 1, , Total Revenue Contribution 5, , Operating Expenses 5, , Year End Projection: (27.0) 11

37 LOCALITY RECONCILIATION JANUARY 2019 Virginia Beach FISCAL YEAR 2019 YTD JANUARY 2019 (Dollars in Thousands) Annual Budget Budget Actual Variance Locality Operating Share 7, , ,068.4 (46.1) Plus: Local Farebox 2, , ,278.5 (71.0) Locality Share Sub Total 9, , ,346.9 (117.1) Plus: Federal Aid 2, , ,531.9 State Aid 3, , , Total Revenue Contribution 14, , ,718.4 (36.0) Opera ti ng Expens es 14, , , Budget Status to Date: (68.7) KPI's Farebox Recovery 15.1% 15.4% 14.5% Farebox as a % of Locality Share Sub Total 24.3% 24.7% 23.9% Farebox as a % of Locality Operating Share 32.0% 32.8% 31.4% PROJECTED FISCAL YEAR 2019 (Dollars in Thousands) Virginia Beach PROJECTED FY19 Budget Actual Variance Locality Operating Share 7, ,007.4 (46.1) Plus : Local Farebox 2, ,227.3 (32.0) Locality Share Sub Total 9, ,234.7 (78.1) Plus : Federa l Ai d 2, ,535.2 (85.1) State Aid 3, , Total Revenue Contribution 14, ,907.0 (40.7) Operating Expenses 14, , Year End Projection: (153.0) 12

38 FY2020 PRELIMINARY OPERATING BUDGET FY2019 FY2020 FY2019 vs. FY2019 vs. Adopted Preliminary FY2020 FY2020 Budget Budget + / ( ) % + / ( ) REVENUE Farebox Revenue 15,160,429 14,311,956 (848,473) 5.6% ERC Revenue 2,046,668 2,085,514 38, % Auxiliary Revenue (Advertising) 800,000 1,075, , % Other Non Transportation Revenue 60,000 60, % 5307 Used for ADA Operating Cost 1,860,478 1,928,780 68, % 5307 Used for Bus PM 11,575,250 12,698,434 1,123, % 5307 Used for Capital Cost of Contract 1,172, ,828 (351,461) 30.0% 5337 Used for Fixed Guideway PM 1,107, ,475 (198,828) 18.0% TDM 458, ,633 99, % UPWP 225, ,195 (26,805) 11.9% Grant Reimbursement 1,625,841 1,352,751 (273,090) 16.8% Operating Assistance State 19,507,857 19,507, % Operating Assistance State Hot Lanes 100, ,000 N/A Local Share Operating 43,288,906 44,725,003 1,436, % TOTAL REVENUE: 98,888, ,330,426 1,441, % EXPENSE Personnel Services 64,055,834 63,572,067 (483,767) 0.8% Services 8,212,109 9,261,122 1,049, % Materials & Supplies 10,287,106 10,446, , % Utilities 1,212,200 1,380, , % Casualties & Liabilities 4,200,857 4,023,966 (176,891) 4.2% Purchased Transportation 9,006,786 9,836, , % Other Miscellaneous Expenses 1,913,717 1,809,573 (104,144) 5.4% TOTAL EXPENSE: 98,888, ,330,426 1,441, % 13

39 FY2020 PRELIMINARY OPERATING BUDGET - LOCAL FY2019 FY2020 FY2019 vs. FY2019 vs. Adopted Preliminary FY2020 FY2020 Local Operating Contribution Budget Budget + / ( ) % + / ( ) Chesapeake (1) 2,510,403 2,693, , % Norfolk 19,243,075 19,398, , % Portsmouth 2,773,167 2,838,667 65, % VA Beach (1) 7,053,516 7,746, , % Hampton 4,488,781 4,657, , % Newport News 7,219,964 7,390, , % Total Local Operating Contribution: 43,288,906 44,725,003 1,436, % Local Contribution Including ACC Chesapeake 2,638,969 2,824, , % Norfolk 19,986,289 20,145, , % Portsmouth 2,904,540 2,972,046 67, % VA Beach 7,429,566 8,130, , % Hampton 4,726,318 4,887, , % Newport News 7,603,224 7,764, , % Total Local Contribution Including ACC: 45,288,906 46,725,003 1,436, % 1. Reflects new service: route 24 for Chesapeake and VA Beach 14

40 PROCUREMENTS BETWEEN 50K-100K JANUARY 2019 Jan 19 Contract Number Contract Description Cost Center Funding Source Method of Procureme nt Award Amount Award Date Awarded Vendor Performance Period PO Light Rail Surveillance Equipment Operations Operating Sole Source 56, /29/2019 Apollo Video Technology, LLC N/A 15

41 Contract No: Title: Information Technology Risk Assessment Consulting Services Total Price: Term: 116, Days Acquisition Description: Enter into a contract with a qualified Consultant to perform an Information Technology (IT) Risk Assessment. Background: Hampton Roads Transit (HRT) has a requirement for performing an IT Risk Assessment in accordance with the Federal Transit Administration s (FTA) regulations. The previous IT Risk Assessment was performed in HRT s requirements are based on specific business needs and regulatory requirements including FTA Financial Management Oversight (FMO) rules and regulations, National Institute of Standards and Technology (NIST), Health Insurance Portability and Accountability Act (HIPAA), and Payment Card Industry (PCI) Compliance. Under the terms of this agreement, the Contractor shall perform a detailed investigation of HRT s system architecture, with a special focus on Sensitive Data systems, to include HRT s financial and associated system, Personally Identifiable Information (PII) management and revenue systems. Security controls shall also be reviewed, documented and assessed against NIST standards and industry best practices. Contract Approach: A Request for Proposals (RFP) was issued on June 1, Fourteen (14) proposals were received on October 30, 2018 from the following firms: Bluestone Analytics, LLC (Bluestone) Canfield Consulting Group, LLC Dixon Hughes Goodman LLP ECFirst G2, Inc. (G2) G2 Ops, Inc. Innovative IT Consulting Integrated Computer Solutions, Inc. Janus Associates (Janus) MGT Consulting Group Radiantere Technologies, Inc. RSI Security Securance Consulting Taranet Inc. Upon review and evaluation of the technical proposals, three (3) firms were rated best to meet the Scope of Work (SOW) requirements. The three (3) firms, Bluestone, G2 and Janus were invited to discuss their proposals and provide technical clarifications on their approach to the SOW.

42 Contract No: Title: Information Technology Risk Assessment Consulting Services Total Price: Term: 116, Days At the conclusion of technical presentations, all three (3) firms were invited for further discussions and negotiations. Negotiations focused on clarifying assumptions made in establishing pricing, estimated hours proposed, reducing their proposed pricing, establishing project staffing, and a timeline for completing the services. At the conclusion of negotiations, Best and Final Offers (BAFOs) were requested. After a review and analysis of the BAFOs received, HRT staff determined that Janus provided the best value to HRT based on a combination of technical capability and price. Janus s total pricing decreased by 44,547.50, or approximately 28%. As a result of a price analysis conducted and the fact that pricing was obtained in a competitive environment, Janus s BAFO is deemed fair and reasonable. A contractor responsibility review confirmed that Janus is technically and financially capable to perform the work. Janus is headquartered in Stamford, CT and, has provided similar services to the Capital District Transportation Authority, in Albany, NY; Texas Tech University Health Sciences Center, in Lubbock, TX; and, the Commonwealth of Pennsylvania. The Contract period of performance is one hundred twenty (120) days from the date specified in the notice-to-proceed. No DBE goal was assigned for this solicitation. Cost/Funding: Project Manager: This contract will be funded with grant funds. Alesia Cain, CIO/CTO Contracting Officer: Jason Petruska, Contract Specialist Recommendation: It is respectfully recommended that the Commission approve the award of a contract to Janus Associates to provide information technology risk assessment consulting services in the not-to-exceed amount of 116,

43 Contract No: Title: Information Technology Risk Assessment Consulting Services Total Price: Term: 116, Days SOLICITATION RESULTS BEST AND OFFEROR OFFER FINAL OFFER RSI Security 57, N/A Radiantere Technologies, Inc. 64, N/A MGT Consulting Group 65, N/A Dixon Hughes Goodman, LLP 91, N/A Innovative IT Consulting 101, N/A Integrated Computer Solutions, Inc. 147, N/A Janus Associates 161, , ECFirst 189, N/A Bluestone Analytics, LLC 193, , Canfield Consulting Group, LLC 224, N/A Securance Consulting 484, N/A G2 Ops, Inc. 559, N/A Taranet Inc. 623, N/A G2, Inc. 1,144, ,335.00

44 Purchase Order No.: Title: Light Rail Vehicle Magnetic Track Brakes Price: 343, Acquisition Description: Award a Purchase Order (PO) for a vendor to provide magnetic track brakes for the State of Good Repair maintenance of Hampton Roads Transit s (HRT s) Light Rail Vehicles (LRVs). Background: HRT currently owns and operates nine (9) LRVs. Each LRV Truck (two powered and one unpowered) is equipped with a magnetic track braking system for use during emergency brake applications, maximum braking, and when commanded by the vehicle operator. Magnetic track brakes provide adhesion to the rail that is independent of the dynamic/friction braking system on the vehicle. A magnetic field generated by the track brake causes the track brake to be pulled down to the rail. Each LRV utilizes six (6) track brakes. The LRV s have all surpassed 300,000 miles and are over eight (8) years old. The magnetic track brakes currently equipped on the LRVs are failing and require replacement to maintain a State of Good Repair. Contract Approach: A Request for Quote (RFQ) was issued on December 17, Two (2) quotes were received on January 8, 2019 from Knorr Brake Company (Knorr) and Siemens Industry, Inc. After review and evaluation of the quotes received, HRT staff determined that Knorr was responsive (in compliance with submittal requirements) and responsible (capable to perform) and eligible for award. Knorr is also the Original Equipment Manufacturer (OEM) of the magnetic track brakes. Based on a price analysis performed, Knorr s quote is deemed fair and reasonable. A contractor responsibility review performed confirmed that Knorr is technically and financially capable to provide the requested items. Knorr is headquartered in Westminster, Maryland and has been a provider for rail and transit authorities for over one hundred and ten (110) years. Knorr has also provided materials and parts to HRT satisfactorily. Cost/Funding: Project Manager: This Purchase Order will be funded by grant funds. Wayne Groover, Senior Manager of Rail Vehicle Maintenance Contracting Officer: Fevrier Valmond, Senior Contract Specialist Recommendation: It is respectfully recommended that the Commission approve award of a Purchase Order to Knorr Brake Company to provide magnetic track brakes for the State of Good Repair maintenance of HRT s LRVs in the total amount of 343,