All-You-Need Service System for Thermo Scientific material characterization instruments

Transcription

1 All-You-Need Service System for Thermo Scientific material characterization instruments Our customer-centered service modules Part of Thermo Fisher Scientific

2 All-You-Need Service System Let us handle these problems for you With all your responsibilities, it's something you don't have time to think about on a daily basis: worrying about equipment performance and servicing. It's a headache you can do without. But your reputation depends on instruments that deliver consistent quality and accurate results every time they're used. You want equipment installed correctly and validated by qualified experts. You need to be confident your equipment meets regulatory requirements, such as ISO 9000, DIN, or GMP. Is your staff correctly operating equipment so you get accurate, repeatable results? Will new employees have the necessary instrumentation knowledge to maintain consistent research and quality control procedures? Each year you must anticipate costs for regular maintenance. It's often difficult to forecast. Attempting your own maintenance without proper expertise can lead to costly errors.

3 The Service Module Solution Certified engineers use cutting edge technology to inspect and repair equipment. Pre-set fees achieve better cost control. All flight or drive costs covered at a flat rate for any on-site maintenance. R E PAIR & INSP E C T ION T R AV E L & E X P E NSE S INSTALLAT ION WA R R A N T Y EXTENSION Get the benefits of your original warranty for an additional year: all parts and labor included. Basic and advanced training that delivers increased staff productivity and consistent results. T R AINING INSTALLAT ION MA I N T E N A N CE & C A L I B R AT I ON E ME R G E NC Y R E SP ONSE Get quick on-site repairs and cut downtime to a minimum. Properly validated and serviced equipment ensures 100% accuracy every time it's used. But when you look at service options, you often find manufacturers that enforce inflexible options in their support plans and demand you pay for services you don't use. Your business may have unique service issues that are not covered under a pre-set plan. What's needed is an industry leader with a broader vision.

4 All-You-Need Service System Who you buy from is as important as what you buy We know your needs go beyond product purchases and warranties. That's why we're so much more than an equipment manufacturer. We pioneered innovative workflow solutions for laboratories and production facilities around the world. For over 50 years, we've helped customers produce high quality products with precisionengineered scientific equipment. We've created a wide range of instruments for material characterization rheometry, viscometry, and processability of materials. Whether you require instruments, laboratory equipment, software, or consulting, you can depend on Thermo Fisher Scientific to be a partner in developing solutions every step of the way. And one of the biggest customer concerns is getting the right service support. While many companies stick to one-size-fits-all service plans, we did something different. We let you choose the services you want We created customer-centered service modules to cover every type of service challenge - from installation, inspection, validation, repairs, maintenance, and training. We also provide you with enormous flexibility. Select only the service modules you want. Add modules at time of equipment purchase, during warranty, or after. Combine modules. Or create a customized service plan that matches your unique requirements. We can offer comprehensive consultation to help choose the right options.

5 I N STA L L AT I O N WA R R A N T Y E X T E N SI O N I N STA L L AT I O N MA I N TA N A N C E & C A L I BR AT I O N MAI NTANANCE & C AL I BR ATION I NS TAL L ATI ONTION INSPEC T R AV E L & E X P E NS E S NS TALLATION I NSI TAL L ATI ON R E PA I R & I N SP E C T I O N EMER GENC Y INSTA L L AT I O N EMER GENC Y MAINTENANCE & MAIN TA N A N CE & C A LIBR AT ION R E PAIR & I NS P EC TION CO N SU LTAT I V E T R A I N I NG IN STA LL AT I O N TR AI NI NG I NS TALLATION MAI NT E NANC E & U SE R T R A I N I N G T R AINI NG MAI NTANANC E & Training U S E R T R AINING MAI NTE NANCE & C AL I BR ATI ON With this service, you'll know everything was done right the first time. All labor and travel are included. Our experts will be at your site installing your equipment so T R AVprecision. EL & it operates with They'll INSPEC TIONvisually E X PE NS E S inspect the unit, conduct testing, provide AINING I NS TALLATION operating instructions, and ensure TRthe unit MAI NT EN ANCE & is optimized for your production process. C ALI B R ATI ON After completion of service, you'll receive USER an installation certificate so you know what procedures were conducted. For customers that require IQ/OQ support, we also make sure your equipment is validated for GMP compliance. Your staff must have the proper knowledge and skills to operate instruments properly and get reliable results. Over our many years of experience, we developed first-rate user training methods so your INSPECstaff TION achieves accurate results and consistent quality when using Thermo Scientific products. With application training, employees get solid theoretical knowledge in rheometry. USER E M E R GE NC Y R E SPONSE By completing these well-rounded training programs, staff will be better equipped to meet objectives and deadlines. EMER G ENC Y R ES P O NSE E X TE NSI ON With service coverage, you avoid unexpected fees. Repair costs are up to 50 percent less than servicing equipment not under a support plan. You get accelerated response that can help prevent interruption to your research and quality control initiatives. And by opting for a service plan, you'll always get the best return on your investment. EX T ENS I ON

6 MAI NTANANC E & MAINTANANCE & All-You-Need Service System E X TE NSI ON R E PAI R & I NS PE C T I O N EM E R G E N C Y MAINTENANCE & MA I N TA N ANC E & C A L I BR AT I O N We let you choose the services you want TR AI N I N G CO NS U LTAT I V E T R AI NI NG MAI NTE NANCE & C AL I BR ATI ON EMER GENC Y MAINTENANCE & R E PAI R & IN S P E C TI O N U S E R T R AI NI NG Warranty extension Maintenance and calibration Extending your warranty for an additional year makes good business sense. You continue to get the same benefits as the original warranty all parts and labor are covered. But you get even more... peace of mind TION knowing you won't deal withinspec unexpected repair costs, and the satisfaction of having a firmer handle on your service budget. After the extended warranty expires, our service modules are the best solution for continued USER TR AINING product support. And we can advise you on which service plans would best fit your needs. With this partnership, you focus on creating excellent products, and we focus on delivering product excellence. This module guarantees our rheometers, viscometers, laboratory mixers and extruders and standardization E M Emeet R GEvalidation NC Y R E SPONSE requirements, such as ISO 9000, DIN, and other regulations. Fixing measuring R E PAI R & AVEL & IN S P E C TIsealings ON geometries andtr replacing O-ring are included. You can also opt for COon-site N S U LTATI VE TR AI N I N G service in your plan that covers travel costs. This gives you better control over future expenditures. USE R TR AI N I N G MAINTANANCE & USER E X TE NSI ON

7 WA R R A N T Y E X T E N SI O N MA I N TA N A N C E & C A LI BR AT I O N I N SP E C T I O N I N STA LL AT I O N T R AI NI NG WA RR A N T Y EX T EN SION I N STA L L AT I O N EMERGENCY R E SP O N SE MA IN T EN A NC E & C A LIBR AT I O N E X P E NS E S I NS TALLATION T R A I N I NG IN S TA LL AT I O N I NS TALLATION EMER GENC Y MAI NT E NANC E & TR AVE L & E XPE CO NNSE SU LTATS IVE T R AV EL & EX PT RENS ES AV E L & R E PA I R & I N SP E C T I O N IN S TA L L AT I O N MAI NTANANCE & C AL I BR ATION RE PA IR & INSPEC TI O N R E PA I R & T R AV E L & EX P E N SE S I N STAL L AT I O N E M E R GE NC Y GENC Y R EEMER SPONSE MAINTENANCE & R E PAIR & I NS PEC TION I NS TALLAT I O N I NS TALLAT I O N Repair and inspection Travel and expenses Emergency response We manufacture equipment to the highest quality standards, but should an unexpected repair event occur, the basic plan covers all servicing and travel costs. INSTA LLATION Certified Thermo Fisher Scientific service R E PA I R & R AV E L & I NLLATION SP E C Tand I O N make P E N SE S INSTA engineers TEXcomplete repairs certain they meet internationally recognized CO NS U LTAT I V E TR AI NI NG I N STA L L AT I O N standards. With assistance from stateof-the-art software, our experts can more rapidly analyze problems U SE R Tand R A I N I Ndetermine G solutions. Our travel maintenance options keep our service experts close at hand for your repair and calibration requirements at an economical fee. And because their travel is priced at a flat rate, you can better estimate annual T R AV E L & E X PE NS E S service Tcosts. R AI NI NG With our emergency response option, we guarantee to be at your site within two business days and complete repairs WAR Rany ANT Y X TEdowntime NSI ON to within three days. ThisEcuts an absolute minimum. U SE R T R A I N I N G MAIN TA N A N CE & C A LIBR AT ION Need loaner units? We can incorporate them into your plan. just want TRIfAyou INING assurance your equipment is functioning correctly, our inspection service delivers valuable feedback. U S E R T R AINING MAI NTANANC E & USER On-site service flight: covers all air travel costs to your facilities. If your company is located a long distance from a service depot, this is an excellent option. MAI NT ENANCE On-site service drive:&covers all driving C ALI B R AT I O N costs to your facilities within a designated distance. EMER G ENC Y R ES P O NS E The sooner you call, the sooner we can help EM E R GE NC Y RE SPONSE AINING NS TALLATION Choose the travel Iplan that works TR best for your business. MA INTE NA NCE & C A LIBR ATION Imagine the peace of mind of getting cost-effective installation, servicing, and training handled by the trusted experts in material characterization. If you require services not described here, please call us. We'll develop customized solutions for you. Visit for more detailed information. WAR R ANTAnd Y then phone your Thermo EX T ENS I O N sales representative to Fisher Scientific arrange for your free service assessment. USER

8 Thermo Fisher Scientific Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With an annual revenue rate of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit /02 Thermo Fisher Scientific Inc. All rights reserved LI MC BR 2008/02 This document is for informational purposes only and is subject to change without notice. Specifications, terms and pricing are subject to change. Not all products are available in all countries. Please consult your local sales representative for details. Process Instruments Benelux Tel. +31 (0) info.mc.nl@thermofisher.com China Tel. +86 (21) info.mc.china@thermofisher.com France Tel. +33 (0) info.mc.fr@thermofisher.com India Tel. +91 (22) info.mc.in@thermofisher.com United Kingdom Tel. +44 (0) info.mc.uk@thermofisher.com USA Tel info.mc.us@thermofisher.com International/Germany Dieselstr Karlsruhe Tel. +49 (0) info.mc.de@thermofisher.com