Party Order Forms Guide with Payment & Delivery Options

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1 Party Order Forms Guide with Payment & Delivery Options There are three types of order forms that you will use at your Shop + Share Parties. There s a supply of the Hostess and Customer forms included in your Share + Earn Kit to get you started. When you re ready to order more forms, simply go to Consultant s Corner (princesshouse.com), select the Order Entry tab and choose Place an Order from the drop-down menu, then place your order for Business Supplies. The green Customer Order Form (9109ES) is used by all Customers to order regular-priced items and Customer Specials. The orange Hostess Order Form (9108ES) is used to order your Hostess s FREE merchandise, Half-Price and Hostess Special Items. The same form is used for Your Previous Hostesses to select their Half-Price Item and Booking Gifts. The pink ShipDirect Order Form (9116ES) allows Customers to ship purchased items or Gift Certificates directly to gift recipients and include a personalized message of up to 50 characters on the packing slip (this form is available for sale on the Business Supplies list). All of these forms are bilingual (English and Spanish) with three copies: one for the Customer, one for you to work from as you submit your order to Princess House and one for the Hostess to keep so she can separate orders for delivery to her guests. There are separate total lines on each form for food purchases. This makes it easier for you to calculate tax in states where food is not taxable or is taxed at a different rate. Each form has a chart with item price ranges and the delivery fee associated with that price. Delivery fees are charged per item. Regular delivery fees plus $5 per item are charged for any items sent ShipDirect. Because Hostesses tend to earn so many items at most parties, the maximum delivery fee for a Hostess and Previous Hostess is $15. If the Hostess chooses to use the ShipDirect option, the $15 maximum does not apply. The delivery fee chart and more information about the ShipDirect option can be found on the last page of our catalog. On the back of the order form, there s a list of states that do not charge tax on delivery fees. Delivery fees are subject to change. Information about the Princess House 45-day complete satisfaction guarantee, our half-price replacement policy and cancellation policy is printed on the back of all order forms. Use the examples on the following pages as a reference when filling out each form.

2 Customer Order Form 1. Write Customer personal information at the top of the order form (name, address, etc.). It s important that this information is complete so you can add guests to your contact list (My Contacts) for future reference. Make sure your name and phone number appear at the top of every Order Form so guests can contact you later with questions, additional orders or to book a party. Consider buying a rubber stamp or personalized labels to easily add your name and contact information to order forms (be sure to stamp/label each copy within the order form), as well as your Catalogs and brochures. It will save you the time and effort of writing out all the information by hand. TIP! 2. List the item number, quantity, description and price of each item being purchased. 3. Enter the product total and food total on Lines A1 and A2. Include regular price and Customer Special items. 6. Add delivery fee to Subtotal and enter new Subtotal. 4. Add product and food totals and enter subtotal on Line A3. 5. Use the delivery fee chart on the form to calculate the delivery fee per item and enter the total on Line B. 7. Enter the sales tax rate for the Hostess s address and calculate tax on product, delivery and food, as applicable, on Line C.* Note: In this example, delivery fees are taxable but food is not. 8. Add Lines A3 + B and C, and enter Total. 10. If a Customer is paying in full with a credit card, check off the card type and enter the credit card number and expiration date. Make sure the Customer signs the order form. 9. Check the appropriate box for the payment method used and enter the amount the Customer is paying on Line F. *If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Hostess or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the Customer Order Form (9109ES).

3 ShipDirect Order Form 1. Check the appropriate box for ShipDirect or Gift Certificate. Please note: Hostesses and Previous Hostesses may use ShipDirect to ship products ordered with merchandise credit only if the entire party order is paid in full. The delivery fee maximum for Hostesses no longer applies. They will be charged per item as indicated on the ShipDirect Order Form. 2. Write Customer information at the top of the form (name, address, etc.). 3. Fill in the Ship To section with the gift recipient information (name, address, etc.) and check Ship To Address below box. Or check the Ship to Address Above box. 5. The gift message section allows a 50 character message (including spaces) to be printed on the packing slip.* 4. Enter the Requested Delivery Date. Requested Delivery and Holiday orders cannot be held longer than 90 days. Please allow for normal processing time when Ship Immediately or a Requested Delivery Date is selected. 6. Enter the item number, quantity, description and price of the items they are purchasing. 7. Add items and enter the totals for product and food on Lines A1 and A2. Add Lines A1 and A2 and enter subtotal on Line A If the Customer is paying in full with a credit card, check off the card type and write in the credit card number and expiration date. 10. Add Lines A3, B and C, enter the Total Order and check the appropriate box for payment method used. ShipDirect orders must be paid in full. 9. Enter the sales tax rate for the Hostess s address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C.** 8. Calculate the total delivery fee and enter on Line B. There is no delivery fee or tax when purchasing Gift Certificates. Tax and a $3.50 per item delivery fee are paid when the Gift Certificate is redeemed by the recipient. *Customer should include her or his name in this section so the recipient will know who the gift is from. **If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Hostess or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the ShipDirect Form.

4 Previous Hostess Order Form 1. Previous Hostess personal information goes at the top of the order form (name, address, etc.). 2. Indicate that this is a previous Hostess. 3. If ordering a Three-Booking Gift, enter the retail value of the item. Enter $85.00 credit if choosing a line item or shopping spree instead of one of the Three-Booking Gift items. 4. Enter the item number, quantity, description and value of the Three-Booking Gift or Shopping Spree items chosen, plus the Previous Hostess Half-Price item. Be sure the items are written on the appropriate line on the order form. 5. Calculate and enter the Total Merchandise Credit Selections amount Enter the total of all product items on Line A1 and the total of all food items on Line A2. 7. Add Lines A1 and A2 to get the total of all Previous Hostess merchandise (Line A3). 8. Calculate delivery fee per item and enter total delivery or $15.00 (maximum delivery charge for Previous Hostesses), whichever is less, on Line B. 9. Enter the sales tax rate* for the ship-to address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C. 14. If the Previous Hostess is paying for these items with a credit card, write in the credit card number and expiration date. Make sure the Previous Hostess signs the Order Form. Hostess check or money order should be made payable to Princess House. 13. Enter the amount the Previous Hostess is paying and check the box for the payment method used on Line F. 10. Add Lines A3 + B and C, and enter Subtotal. 11. Enter the Total Merchandise Credit Available (3) or Total Merchandise Credit Selections (5), whichever is less, on Line E. 12. Subtract Line E from the Subtotal and enter Total. *If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Hostess or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the Customer Order Form (9109ES).

5 Hostess Order Form 1. Hostess personal information goes at the top of the order form (name, address, etc.). 2. Indicate that this is a current Hostess. 3. Using the Hostess Free Credits chart in the Catalog, determine the merchandise credit earned (based on total Customer Sales). If a special program is in effect or the Hostess is using a coupon, indicate amounts in the appropriate boxes. Add all of these boxes to get the Total Credit Available. 4. Enter the item number, quantity, description and value of each item taken with Free Credits, plus the Half-Price and Hostess Special items. Be sure the items are written on the appropriate line on the order form.* 5. Calculate and enter the Total Merchandise Credit Selections amount Enter the total of all product items on Line A1 and the total of all food items on Line A2. 7. Add Lines A1 and A2 to get the total of all Hostess merchandise (Line A3). 8. Calculate delivery fee per item and enter total delivery or $15.00 (maximum delivery charge for Hostesses or Previous Hostesses), whichever is less, on Line B. 15. If the Hostess is paying for a larger portion or the entire order on her credit card, enter that amount and credit card information in the Total Charge Amount box Enter the sales tax rate** for the Hostess s address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C. 10. Add Lines A3 + B and C, and enter Subtotal. 14. If the Hostess is paying for these items with a credit card, write in the credit card number and expiration date. Make sure the Hostess signs the Order Form. Hostess check or money order should be made payable to Princess House. 13. Enter the amount the Hostess/Previous Hostess is paying and check the box for the payment method used on Line F. 11. Enter the Total Merchandise Credit Available (3) or Total Merchandise Credit Selections (5), whichever is less, on Line E.*** 12. Subtract Line E from the Subtotal and enter Total. *When ordering a Hostess Special item that requires a Consultant contribution, indicate the item number, description and write N/C in the amount column. You will be charged for the item via a profit deduction. **If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Hostess or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the Customer Order Form (9109ES). ***If your Hostess does not use all her Free Credits, write the lower amount on Line E. For example, if she is entitled to $145 in Free Credits but only chooses $ in merchandise, write $ on Line E.

6 Got Your Orders. Now What? Entering your party orders online is the best way to submit them to Princess House. Reduce Errors Let us do the math for you. Save Time Entering online is quick and easy. Save Money No postage (or fax machine) to purchase. Simply login to Consultant s Corner and choose Place an Order under the Order Entry tab to get started. Party Order Entry tutorials are available in the Resources & Training section. A full list of the helpful resources available to you is located in your Business Success Planner. Party Order Payment & Delivery Options PAYMENT OPTIONS FEES CHARGED SHIPMENT & DELIVERY INFORMATION PAYMENT TERMS Paid in Full or Pre-Paid None Order is available for shipping immediately upon processing. Full payment is due when order is submitted. 50/50 $9.50 plus tax Processing Fee Products are split into 2 shipments. (With the exception of orders that result in only one carton.) 1st portion is available for shipping when the order is processed. 2nd portion is available for shipping when the order is paid in full. Deposit of 50% is due when order is submitted. Remaining balance must be paid within 30 days of the 1st shipment.* When an order results in only one carton, a letter is sent to the Hostess and no products are shipped until the final payment is received. Layaway $4.50 plus tax Processing Fee Layaway orders do not ship until the entire balance of the order has been paid in full. Deposit of 25% is due when order is submitted. Remaining balance must be paid in full within 60 days* of the order received date. PLEASE NOTE: No commissions or overwrites will be paid until the deposit reaches at least 50% of the total due. Please note: UPS is our preferred carrier and will be selected for all shipments whenever possible. UPS will deliver packages directly to the shipping address you provide. Orders submitted without a UPS shippable address will be shipped via the U.S. Postal Service. This includes all orders shipping to P.O. Boxes, APO/FPO boxes, Guam or the Virgin Islands. Signature required delivery service is available for all orders shipped UPS and costs $5.50 plus tax per order. If no delivery option is selected, layaway will be selected for you. *50/50 and Layaway orders not paid in full by the payment cut-off will be cancelled and 100% of all profits and overwrites previously paid will be deducted from the Consultant s subsequent profit check.

7 Acceptable Forms of Payment when Submitting Party Orders Please Note: Each week when you submit orders, you have until the following Thursday to resolve payment issues, this is called our Payment Cut-Off. The Payment Cut-Off time is Noon PT (3:00 p.m. ET) on Thursday. Payment issues that must be completed by the cut-off include the resolution of invalid or declined credit cards and replacing web checks with credit card payments. Orders with payment issues not resolved by this cut-off, resulting in less than 25% deposit, will be automatically cancelled. Prepaid and 50/50 orders with less than the required deposit but reaching 25% or more will be changed to Layaway. The Payment Cut-Off does not apply to subsequent and final payments on 50/50 & Layaway orders. See Payment Terms in the Party Order Payment & Delivery Options grid for 50/50 and Layaway payment deadlines. WEB ORDERS FAX ORDERS MAIL ORDERS PAY BY: Credit or Debit Card. You will know immediately if your credit or debit cards have been successfully authorized when you submit your online order. If any credit cards are declined, you may still submit the order if needed for a deadline, and you will have until the Payment Cut-Off to resolve the payment. If the issue is not resolved by the Payment Cut-Off, the order will be cancelled. Check or Money Order You may submit orders online and indicate that a check or money order will be mailed. Checks or money orders must be received by the Payment Cut-Off. You have the option to remove the check or money order and pay by credit or debit card prior to the Payment Cut-Off. If no payment is applied by the Payment Cut-Off, the order will be cancelled. PAY BY: Credit or Debit Card. Fax orders must be received with the required minimum deposit in the form of a credit or debit card payment. Authorization for credit and debit cards will occur at the time the order is processed. Fax orders received without appropriate payment will not be processed. You must check the status of your submitted orders online in Consultant s Corner or on the My Princess House app to see if the credit or debit cards on a fax order are invalid or declined. You will have until the Payment Cut-Off to resolve the payment issue and prevent cancellation of the order. PAY BY: Credit or Debit Card, Check or Money Order. Mail orders must be received with the required minimum deposit in the form of a credit or debit card, check or money order payment. Authorization for credit and debit cards will occur at the time the order is processed. You must check the status of your submitted orders online in Consultant s Corner or on the My Princess House app to see if the credit or debit cards on a mail order are invalid or declined. You will have until the Payment Cut-Off to resolve the payment issue and prevent cancellation of the order. There are four ways to: Resolve declined credit or debit cards. Remove check or money order from a web order and apply credit or debit card payment. Apply subsequent payments to 50/50 and Layaway orders. EASIEST! 1. ONLINE: Go to princesshouse.com and login to Consultant s Corner. Click on the Order Entry tab and select Submitted Orders from the drop-down menu. Select the order you wish to apply payment to by clicking on the Hostess name. Click on the Web Payment tab and process your payment. 2. MY PRINCESS HOUSE APP: Open the My Princess House app, and choose Make an Order Payment from the menu icon on the bottom right of your screen. 3. BY PHONE: Call Customer Service at You will be required to provide your order number and credit or debit card information. 4. MAIL: Payment can be mailed to 470 Myles Standish Blvd., Taunton, MA 02780, Attn: Order Processing. Please include your order number on all payments. Princess House is not responsible for lost or delayed mail deliveries. It is important to note: Debit cards have daily limits. For larger orders, it s a good idea to check with your Customer to ensure the card will not be declined. Payment processing systems are not available following the Payment Cut-Off each week: Thursdays from Noon PT (3:00 p.m. ET) until 4:00 p.m. PT (7:00 p.m. ET), or later depending on volume.

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