*ALL CARDS MUST BE PROCESSED AS TAX EXEMPT* 1. Transactions under $100.00:

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1 Electronic Processing for GSA Fleet Account Number *ALL CARDS MUST BE PROCESSED AS TAX EXEMPT* 1. Transactions under $100.00: Vehicle Card Number 1.1 GSA Fleet is to be processed as a Swipe card if the transactions are under $ Provide service recommendations to the customer and perform service if the total amount will be under $ (Over requires prior service authorization see number 2) 1.3 During the cashier ring out select option F5-Tax Exempt. 1.4 This will display the Tax Exemption Number Box for the Tax ID to be entered. 1.5 Enter the GSA Fleet Tax Id Number: Swipe the customers card and follow the requests for information at the card terminal.

2 1.7 After the information has been entered the card terminal will process. Card Terminal is not operational: Note: This process is for GSA Fleet, Department of Defense, and the Department of Energy. These steps must occur while the driver is still at your station: 1 Call for authorization at Take a manual imprint of the card and obtain the following information: 3 Fleet Account Number (located in center of card) 4 Driver ID 5 Odometer Reading 6 Expiration Date (MM/YY) 7 Invoice Number 8 Authorization Number provided to you by GSA 9 Once the terminal is operational, you must enter the sale information, odometer reading, Driver ID number, and authorization number provided to you by GSA. You must complete these steps in order to be paid. Note: Do not run the card manually if the terminal declines the card without calling the customers service number listed on the back of each card. Failure to comply will cause non-payment. 2. GSA Fleet Transactions Over $100.00, Tires or Batteries: 2.1 If during the service review the service(s) will exceed the $ limit you must call GSA at for a work invoice reference number prior to beginning service. 2.2 Be prepared to provide the following information: o Telephone number of the shop o Driver/Vehicle information Odometer reading and License Plate. o Card information: Account number Expiration Date o Sales Information Invoice number Transaction Date Total sales amount (TAX EXEMPT) Note: This number will be provided only if GSA approves the requested service(s) at the time of the call. 2.3 Once the invoice reference number has been issued the service can begin 2.4 Upon completion of the approved work you will be required to call GSA at and give the invoice reference number to complete the transaction. 2.5 Once the transaction is finalized over the phone the GSA representative will provide a Master Card account number, an expiration date, CVC2 number (security code on the back of the card if required by the system) purchase order number (approval code in our system), and approved dollar limit for service that will allowed to be posted to the credit card at ring out.

3 2.6 During the cashier ring out select option F5-Tax Exempt. 2.7 This will display the Tax Exemption Number Box for the Tax ID to be entered. 2.8 Enter the GSA Fleet Tax ID number Select the payment card option and enter the approved dollar amount. Note: This amount must match that of the invoice amount Proceed to the credit card screen 2.11 Select the manual credit option. This will bring you to the manual card section 2.12 In this screen you will need to enter the method of payment issued, the card number issued by the representative, the expiration date, the customers name

4 Note: A CVC2 (security code on the back of the card if required by the system) is issued as well Then click the force box and enter the approval code Verify the information is 100% correct and hit send The invoice will then be processed to the Method of Payment. Note: Do not use this screen to process the credit information provided to you by the representative at GSA. Failure to comply can result in non-payment. 3. Card Types Accepted but not restricted to under and over $ rule: Note: These cards are processed electronically as the GSA Fleet Department is but they do not have a dollar limit restriction. (Ex: number 1) There is no need to call if the services exceed one hundred dollars, enter the tax id and process as a payment card. 3.1 Department of Defense: TAX-ID Account Number 3.2 Department of Energy: TAX-ID Vehicle Card Number Account Number Vehicle Card Number

5 Frequently Asked Questions? Should all GSA Fleet, Dept. of Defense and Dept. of Energy transactions be processed sales tax-exempt? Yes, all transactions should be processed as sales tax-exempt at the point of sale. If needed for your system, Federal Tax ID for GSA Fleet is , for Department of Defense , Department of Energy When can I call to obtain an authorization? Wright Express representatives are available 24 hours a day, 7 days a week, 365 days a year. For GSA Fleet, what can I do to help avoid disputes? It is common practice among merchants to make two phone calls for GSA Fleet transactions over $100. The first call is for your work estimate and, at this time, an invoice reference number will be provided to you. The second call is when you provide the actual transaction amount and the transaction occurs. Although in most cases the estimate is the same as the actual transaction amount, adopting this best practice will help ensure you receive payment and avoid disputes. Some Account Numbers are 13 digits in length, whereas others are 18 digits. Why? At this time, for most Wright Express cards, the Account Number is 13 digits in length and a 5 digit Vehicle Card Number appears on a separate line in the middle of the card. When the Account Number is 18 digits in length, the Vehicle Card Number is located on the same line as the Account Number and is its last 5 digits. When do I get paid for a transaction? For Wright Express transactions, payment Terms and Conditions are contained within your contract. Please refer to this document for payment schedules, fees, terms, fund transfers, etc. For MasterCard single use transactions, follow the existing Terms and Conditions for your MasterCard agreement.