Cayan (Gateway) Credit Card / Debit Card Processing in Retail/Quick Service

Transcription

1 One Blue Hill Plaza, 16 th Floor, PO Box 1546 Pearl River, NY PC-AMERICA, (Voice) (Fax) Cayan (Gateway) Credit Card / Debit Card Processing in Retail/Quick Service The following documentation will provide instructions for configuring Cayan via their gateway to process credit and debit cards with CRE in a (US) retail or quick service environment. Be sure that your merchant information is present so that the integration can be completed. You can receive your information directly from Cayan. Note: To use Cayan you must be using version 12.6 or above. 1 P a g e

2 Overview When using Cayan in a (US) retail/quick service environment the transactions are processed via Host Capture* (see below) and the following steps should be completed: *Host Capture All transaction information is saved by the payment processor. Host capture via Cayan allows CRE/RPE to send a settlement command, or have the option to auto-settle at a certain time of the day. Installing a Pinpad to Process Debit Card Transactions Other Options: Max Cash Back Configuring CRE/RPE for Credit Card and Debit Card Transactions with the Cayan (Gateway) Platform Processing a Credit Card Transaction Processing a Debit Card Transaction Transaction Settlement Transaction Settlement: On EOD Transaction Settlement: Auto Settlement Processing Returns with Cayan For instructions on configuring other payment types offered by Cayan in a retail / quick service environment please see below: EBT (Electronic Benefits Transfer) o Gift Card o 2 P a g e

3 Installing a Pinpad to Process Debit Card Transactions To process Debit Card transactions (using a pin number) a pinpad must be installed. Note: Pinpad must be pre-loaded with the correct encryption key (from the processor) prior to configuration and may require software to be running. For instructions on installing a supported pinpad please see below: 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup then, Setup Screen. 4. At the Setup Screen select the Hardware tab. 5. All of the settings for configuring the pinpad are under the PinPad Port section. 6. When finished configuring your pinpad select Update. 3 P a g e

4 Other Options: Max Cash Back 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup then, Setup Screen. 4. At the Setup Screen select the Payment Processing tab then, select the Other Options tab underneath that. 5. We can set the cash back amount here under Max Debit Cashback. 6. When finished configuring your options select Update. 4 P a g e

5 Configuring CRE/RPE for Credit Card and Debit Card Transactions with the Cayan (Gateway) Platform 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup then, Setup Screen. 4. At the setup screen select the Payment Processing tab. 5. Select Credit/Debit. 6. Select Cayan as the Payment Processor. 7. Under the Primary URL make sure the appropriate URL is entered: 8. The following information should be provided from Cayan: Site ID Key Company Name Note: The Account setup information may be the same information used for EBT and Check transactions (provided the account has been provisioned, accordingly). 9. If Debit cards (with pin) will be accepted as a tender type, Process Debit Cards through this Credit Card Processor MUST be checked. 10. Select Require CVV2 for non-swiped CC s (if you would like to require the security number to be entered from the back of the card). 11. Select Update to save your changes. 5 P a g e

6 Processing a Credit Card Transaction 1. On the invoice screen of Cash Register Express, ring up some inventory item(s). 2. Select the Pay button and choose one of the following: Credit Card This will be shown when the option Process Debit Cards through this Credit Card Processor is not checked. Or Debit/Credit This will be shown when the option Process Debit Cards through this Credit Card Processor is checked. 6 P a g e

7 3. The Credit Card Information window will appear where the Credit Card can be swiped, either through the MSR (attached to computer) or pinpad built in MSR (if applicable). Note: If no pinpad is installed, Debit Cards (with a credit card logo) will be processed as credit cards. 7 P a g e

8 Processing a Debit Card Transaction 1. On the invoice screen of Cash Register Express, ring up some inventory item(s). 2. Select the Pay button and then select Debit/Credit. This will be shown when the option Process Debit Cards through this Credit Card Processor is checked. 8 P a g e

9 3. The window will appear where the Debit Card can be swiped, either through the MSR (attached to computer) or pinpad built in MSR (if applicable). If prompted for debit or credit, make a selection accordingly (in this example debit). The pinpad that has been installed may allow for cash back. After the customer enters their pin they will be asked if they would like cash back. If no is selected customer will be asked to confirm amount and then the transaction will process for the price of the items on the invoice. If yes is selected customer will be asked to enter the cash back amount. They will then be asked to confirm the total price of the items on the invoice plus the cash back amount requested. Note: A Max Cash Back amount must be specified, in order to get cash back on a debit transaction. Note: If no pinpad is installed, Debit Cards (with a credit card logo) will be processed as credit cards. 9 P a g e

10 Transaction Settlement 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Administrative then, Credit Card Settlement. 4. Select Settle. You should receive notification that the transactions settled successfully. 10 P a g e

11 Transaction Settlement: On EOD CRE/RPE can settle the credit card transactions when the end of day is run. To configure this feature please see below: 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup then, Setup Screen. 4. At the Setup Screen select the Payment Processing tab then, select the Other Options tab underneath that. 5. Select the option Perform Batch Settlement On EndofDay. 6. When finished configuring your options select Update. When running the End of Day by one of the two ways below, the credit card transactions will be settled. Selecting File from the login screen, then selecting End of Day. Or Selecting End of Day from the Tools menu of the Manager/Options screen. 11 P a g e

12 Transaction Settlement: Auto Settlement CRE/RPE can settle the credit card transactions automatically on one station at a specific time. This feature will also send an to a specified address when the settlement is complete. To configure this feature please see below: 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup then, Setup Screen. 4. At the Setup Screen select the Payment Processing tab then, select the Other Options tab underneath that. 5. Select the option Perform Auto Settlement then: Enter a Settlement Time. It is recommended to have the settlement run after the business closes. Enter an Address. This will send an with the status to the specified address. 6. When finished configuring your options select Update. Note: If a manual transaction settlement is performed before the scheduled auto-settlement, then the auto-settlement will not occur until the next scheduled time. The auto-settlement feature runs on a 24 hour clock, meaning the auto-settlement will only run if 24 hours have passed and no manual settlement has been performed. For example: If the auto-settlement is configured for 10:00 pm and a manual settlement is performed on Monday at 9:00pm, the auto-settlement will not run until Tuesday at 10:00 pm. Auto Settlement Customers using Cayan in a retail / quick service environment can also contact Cayan for auto settlement options. 12 P a g e

13 Processing Returns with Cayan To process returns to a credit card with Cayan information off of the original invoice that the transaction was processed on is required. Returns can be performed by selling a negative quantity of the item to be returned. To do so, open CRE, log in, and add the item being returned to the invoice. 1. Select the item on the invoice if it has not already been selected. 2. Select QUAN CHANGE. 3. When prompted for a new quantity, type -1 and select OK. 13 P a g e

14 4. Select PAY. 5. Select Credit/Debit. 6. Enter the Reference Code that was printed on the original receipt. For more information on obtaining the reference code please see below. 14 P a g e

15 When the sale is completed the Ref Num will print on the receipt. This information is REQUIRED to process returns to a Credit Card with Cayan. If the original receipt is not present, there are two options: 1. Select the Manager/Options button, then select Cashier and finally Recall Invoice. We can then enter the invoice number that the item was sold on. This invoice can be printed which will give the required information (REF NUM). 2. If the original invoice number is not known then please contact Cayan to obtain the Reference Number (REF NUM). 15 P a g e