CashPro Online: Global Payments Q Q Q Q Q Q Q Q Q. Frequently Asked Questions. Answer. Inputting Payments

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1 CashPro Online: Global Payments Frequently Asked uestions The following table provides the information needed to answer frequently asked questions about Global Payments. Select to expand answers in the Panel. Select to collapse. Can I input payments directly from my CashPro home page? How do I view account balances in Global Payments to verify there is enough money in the account to make payment? How do I view my accounts in IBAN format within Global Payments to match my records? How do I set up a recurring/repetitive payment? What is the best way to input multiple transactions at the same time? Do I select the Destination Country based on where the Beneficiary lives or where the Beneficiary Account is located? Which Payment Type do I select? Each Payment Type is different; can you give me assistance filling them out? What should I do if the beneficiary name does not fit in the Beneficiary Name field? Are spelling and punctuation validated for payment processing? How do I change the originator (Ordering Customer) details in my payment instructions? CashPro Online uick Reference Card 1

2 Global Payments: Frequently Asked uestions Can I modify the list of available Beneficiary and Originator Parties? Where do I enter an IBAN? Why is my IBAN not being accepted? Why is my Beneficiary Bank ID not being accepted? Are the Beneficiary and Beneficiary Mobile Number sent with my payment? How do I set up and send auto confirmations/notifications? What information is included in the confirmation sent to the Beneficiary? When are Beneficiary s sent? We are mostly invoiced in local currency. How do I change my default Credit Currency to be the currency of the Destination Country? Why is there both a Credit and Debit Amount field? If I have a special FX Rate, how do I get this rate when I initiate a wire? When will I see the actual FX Rate applied to my payment? Are there amount limits on FX or other transactions? How long does an FX wire take to pay my beneficiary? CashPro Online uick Reference Card 2

3 Global Payments: Frequently Asked uestions At what time do I need to have my transaction fully approved to make cutoff? How far in the future can transactions be dated? Why is there a holiday blocked out for a Domestic Wire, but that same date is available if I select an International Wire? Example: Australia AUD in-country payment for the 17th. Domestic High Value (Wire) Friday the 17th is grayed out and cannot be selected. International High Value (Wire) Friday the 17th is available for Value Date selection. Sometimes there are limited or no Beneficiary Information fields? Why? Are BEN/SHA/OUR Charges options available? These options define who pays transaction processing fees: BEN: Beneficiary pays all fees. SHA: Each Party pays their own fees. OUR: Originator pays all fees (also known as Full principal wire). Why do I not see the OUR charge option available for selection? How do I change my default Charges code? What defines a duplicate transaction? How does an Account Transfer function? How do I make a U.S. Federal Tax Payment? CashPro Online uick Reference Card 3

4 Global Payments: Frequently Asked uestions Can I send an Internal Bank Transfer to a trading partner who also banks at Bank of America Merrill Lynch? Approving Payments and Templates Can you proactively notify me that payments or templates require approval? What is a company Payment Approval Profile? Can I assign one account to multiple Payment Approval Profiles? How do I modify a payment after it has been submitted for approval? Is a token required for Approval? When are fully approved, future-dated payments released from Global Payments? Reports Can I cancel a transaction in Global Payments that I just fully approved? What actions can I take on a transaction from the Outbound Payments Report? What is the best way to determine the status of a transaction? How do I change the columns presented on my reports? Can I change the default layout for when I export reports? Within Global Payments, how do I send a service request? Do I need access to Service Center in order to send a service request? CashPro Online uick Reference Card 4

5 Global Payments: Frequently Asked uestions Repair Can you proactively notify me that payments or templates need Repair? What actions can be taken within the Repair tab? Under the Repair tab, can I limit the actions available in the drop-down menu? Will wires that were released from Global Payments and then rejected within the wire room report to the Repair tab, or is the Repair tab for user-specific repair issues only? Does a warning message display if a payment is past value date? If so, can approvers proceed to approve past value payments by ignoring the warning? How long will items remain within the Repair tab? Managing Templates and Template Groups What is the difference between a Template and a Party? Does every user have access to all templates? What does the Restricted Template Access entitlement do? What does the Restrict Access flag within templates do? Why are some template fields locked? How long will templates pending deletion remain within the Templates tab? Are templates deleted when I close an account? Can I change the Debit Account or Payment Type on an existing template? CashPro Online uick Reference Card 5

6 Global Payments: Frequently Asked uestions Importing a File What file formats does Global Payments support? Can I send you my native file, or do I have to adhere to your mapping specifications? How do I set up a file import mapping profile? How do I import a file? Can I test before loading live data? What if there is an error in my file? How do I restrict other users from seeing or taking action on files I have imported? Administration What administrative capabilities does CashPro Payments offer? What is the best way to manage a large number of users? Preferences Is there an Audit Log of actions our users have taken? How do I create a field to capture internal information such as Cost Center or Contact Name/Number that I do not want to go out in payments? How do I tie back to my SAP/TW/CMS/payment origination system? How do I change the columns presented on my tabs to make them relevant to my company? CashPro Online uick Reference Card 6