electronic banking for your convenience driven by you

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1 electronic banking for your convenience driven by you

2 onlin

3 e Burgan Bank offers convenient electronic banking facilities, including telephone banking, mobile banking and secure internet banking, giving you full control of your finances 24 hours a day, no matter where you are. For more information on any of our products or services, just visit one of our branches, call us, or log on to our website. Whatever your banking needs, our staff are always ready to help. 24-hour telephone banking

4 direct phone banking Direct Phone banking with Burgan Bank offers you a fast, easy and convenient way to make enquires and carry out transactions over the phone, any time, anywhere. Simply call and carry out the various banking functions by using the keypad on your phone. Use the self-service Interactive Voice Response menus to get information quickly Speak directly to a customer service agent 24 hours a day for personal support Enquire about Burgan Bank products and services, foreign exchange rates and interest rates Register for mobile banking access Perform the following account-related operations over the phone: > Balance enquiries > Account statement enquiries > Salary transfer enquiries > Fund transfers within your own Burgan Bank accounts > Utility bill payments > Request a new cheque book > Stop a cheque > Obtain interest rates > Get the latest exchange rates > Report lost or stolen cards > Request replacements acces for cards

5 personal communication when you need it smost

6 anyti get online

7 internet banking Access Burgan Bank online from anywhere in the world. Visit and log on to internet banking to make payments, requests, funds transfers or enquiries. You can even apply for loans, credit cards and more. Check your balance on accounts View statements for accounts and credit cards Transfer funds within Burgan Bank accounts Make a repayment on your Credit Card account Draw funds from your Credit Card Make utility bill or loan payments Initiate Standing Order instructions Request a new cheque book Apply for a Credit / Debit card Apply for Demand Drafts Give instructions for time deposits Obtain foreign exchange rates Block lost / stolen cards (ATM, Visa, Visa Electron, MasterCard) me banking in your own time

8 mobile banking Burgan SMS (Short Message Service) is an easy and convenient way of staying connected with your account using your mobile phone. Two methods are available Push Text and Pull Text. Pull Text allows you to pre-request specific details and receive fast responses by SMS for different products and services. Push Text allows you to choose SMS alerts for specified events. For example, you may wish to be alerted on account balance changes, overdrawn account limits, or when your credit card spend exceeds a preset limit, etc. To access, simply SMS a text with the service code (e.g. ACB) to To get a list of the SMS service codes available, text? to Enquiry Type Service Codes Accounts Account balance ACB or 11 Amount and last date of deposit LTC or 12 Amount and last date of debit LTD or 13 Loans Outstanding amount LNB or 51 Amount and last date of deposit LNP or 52 Credit Cards Credit Card outstanding balance CCB or 31 Pre-paid Card outstanding balance PPB or 32 World Stock Market Enter Share Code after Service Code STQ or 71 mobi

9 le reaching out to you

10 envelope free cash deposit With Burgan Cash Deposit machines you never need to wait in a queue to deposit cash or cheques in your account or card again. Safe and user friendly Deposit receipt issued instantly for your records 24 hour accessibility Located in most Burgan Branches in the ATM lobby Deposit Kuwaiti Dinar notes in denominations of KD1, KD5, KD10 and KD20 All you need is your ATM card and PIN ATM network Our ATM network allows you to undertake many of your everyday banking needs, 24 hours a day, at convenient locations. On-site locations at Al-Ahmadi, Al- Adailiya, Al-Fahaheel Branch, Shuwaikh Industrial Area, Al Shaheed, Hawalli, Al-Jahra, Abdullah Al-Salem, Sabhan Industrial Area, Al Qurein, Al-Salmiya, Fahad Al Salem, Shuwaikh, Kuwait Airport, Marina Mall and Riqqa We also have off-site ATMS at shopping malls, Al Soor petrol stations and money exchange houses across Kuwait

11 your bank Burgan Bank is your financial partner, forming a relationship with you based on integrity and trust, providing innovative banking services that understand and support your different needs at every stage of life. We aim to be the best of class financial services provider in the Kuwaiti market through sustained dedication and commitment to best practice, innovation and customer care. We are a bank driven by people and driven by you. Burgan Bank S.A.K. is a public shareholding company incorporated in the State of Kuwait by law decree dated 27 December 1975, making it the youngest commercial bank in the State of Kuwait. Originally a government-owned Bank, in 1997 the Bank s share ownership was dramatically changed through privatisation, which reduced government ownership from 61% to a current stake of under 10%. Kuwait Investment Projects Company (KIPCO), a leading investment institution in Kuwait, now represents the largest single ownership. This change in the ownership structure has paved the way for further growth and expansion of product ranges and services. Burgan is today a leading retail and commercial banking operation. Its retail banking offers include accounts, loans, cards, remittances and other related services. Its corporate unit offers banking solutions to local markets and small businesses including letters of credit, letters of guarantee, overdrafts and business loans, industrial activity financing, project financing, supply contract financing and civil contract financing. The bank s investment unit provides investments and new issues services. Burgan Bank also provides treasury services that cover foreign exchange, money markets and corporate sales, in addition to online banking and international banking services. Today Burgan Bank is committed in developing its activities with diversified and innovative investment and financial products, enhancing treasury operations, increasing syndication activities and expanding the bank s retail network throughout Kuwait and to the wider region. With the introduction of innovative technology systems within the bank and branches, Burgan Bank is able to offer a full range of streamlined and advanced banking services. We are dedicated to a programme of continual improvement that places the needs of you, the customer, first and foremost.

12 Head office: Al Sharq - Abdullah Al Ahmed St. Burgan Tower P.O. Box 5389 Al Safat State of Kuwait Telephone: Fax: hour telephone banking