Basic Current Account Information and Specific Conditions

Transcription

1 Basic Current Account Information and Specific Conditions

2 Current Accounts Information Contents The Basic Current Account 03 Opening your Basic Current Account 03 What to expect once we have opened your account 04 Your cash card 04 Keeping track of your money 05 Making payments 05 Making banking easy 10 Jargon buster 12 Basic Account Specific Conditions 14 02

3 The Basic Current Account Opening your Basic Current Account The Basic Current Account makes managing your money easy and straightforward. This guide tells you everything you need to know about opening and using your account. The Basic Current Account makes it easy for you to manage your money from your own home with Online Banking, Telephone Banking, Mobile Banking or at the post office and Santander branches in the UK. Where we mention Santander branches in this guide, we mean Santander branches in the UK. Main features: n A cash card for easy access to your money through Santander and LINK cash machines in the UK. n You can manage your money online, on your mobile, over the phone, or at any post office or Santander branch in the UK. Please see the Making payments section on page 5 for more details. n You can pay regular bills by Direct Debit or standing orders. n We do not pay credit interest on money in your account. n However, there is no overdraft or chequebook facility. We ve made it easy for you to open your Basic Current Account. In this pack are the forms you need to fill in and send back to us, and other documents to help you do this. To apply you must: n fill in the enclosed application form; n get two forms of identification, (or only one form of identification if you have another type of account at Santander), as explained at the start of the application form; and n send black and white photocopies of both forms of identification (originals not required) and a filled-in and signed application form in the envelope provided. Whether we accept your application will depend on your circumstances. We may not be able to offer you an account if you have been declared bankrupt or have another current account in the UK. When you apply we will approach a Credit Reference Agency to confirm some information about you for fraud, identification and eligibility checking purposes. A record of our request will not be seen by others and our decision will not be based on a credit score. We will send you a letter within seven working days to let you know whether we have accepted your application. If you have any questions about your application, you can call us on (Monday to Friday 8am to 8pm and Saturdays 8am to 6pm). 03

4 Current Accounts Information What to expect once we have opened your account n Your cash card and personal identification number (PIN) will come through the post to you within 10 working days of us accepting your application. We will send you your PIN separately to the card. n You ll get your first bank statement a month after you open the account. n Your sort code and your eight-digit account number will be shown on your account confirmation letter, which you ll receive within seven working days of your account being opened. It s a good idea to do the following n Register for Telephone and Online Banking so you can keep up to date with your money 24 hours a day. For Telephone and Online Banking, you can do this on the enclosed application form. For Mobile Banking, using your mobile phone, just type m.santander.co.uk into your mobile s internet browser. To use Mobile Banking, you will need to have registered and logged on to Online Banking at least once. n For added security, change the PIN that we send you. The first time you use your card, use the PIN we have given to you. You can then use a Santander cash machine to change the PIN to any four-digit number you choose. Choose PIN services Follow the instructions on the screen n Read our Interest Rates and Fees Information leaflet which includes details of our charges and fees. Please ask in your local branch for this leaflet or you can also print a copy from our website at Your cash card You can use your cash card to take money out of Santander cash machines in the UK free of charge. You can also use cash machines which display the LINK symbol, and we will not charge you for this. Cash machines give you access to your money 24 hours a day, seven days a week. Other companies may charge you for using cash machines. Please see our Interest Rates and Fees Information leaflet for more information or you can also print a copy from our website at Card security We usually send your cash card in the post. Sometimes, you may have to collect it from a branch for security reasons. If this happens, we will send you a letter to let you know it is there. You will need to bring identification, such as a passport or driving licence when you collect your card. 04

5 Keeping track of your money Making payments We will send you a statement each month to help you keep track of your money. It will give you a breakdown of all the transactions on your account that have taken place since your previous statement. You can also get an instant mini-statement from any Santander cash machine in the UK, over the phone using the Telephone Banking service, or by using Online or Mobile Banking. You can also check your balance over the phone, at any cash machine and at post offices in the UK, and online. You can also use Online and Telephone Banking, which you can apply for on your account application form. As part of the Online Banking service we offer free text message and Account Alerts to help you keep informed about your money. We have a range of options that allow you to make payments into or out of your account in the way that suits you best. These are: n cash; n standing orders; n Direct Debits; and n a bill-payment service. Cash Paying in cash You can pay in cash and cheques at any Santander branch cash machine, or Santander branch in the UK. Knowing when your cash is available If you pay cash in at a cash machine, the money will be made available to you before 12 midnight of the following working day after the day it is paid in. Withdrawing cash You can use your card at any Santander or LINK cash machine to withdraw cash. You can withdraw money over the counter in our branches, as long as your withdrawals are not less than 300. Please call us on if you need more information, or see the Interest Rates and Fees Information leaflet. 05

6 Current Accounts Information Knowing when cheques have cleared If you pay in a cheque over the counter, the money will normally be available on the fourth working day after it is paid in. This does not mean that the cheque has cleared. If a cheque is later returned unpaid, we will take the amount out of your account up to and including the sixth working day after the day you paid the cheque into your account. The timescales in the table below are for cheques paid in over the counter at a branch and show when we aim to make funds available to you. If you pay cheques in using a Santander cash machine, there will be an extra working day before you can withdraw the money and be certain that the money is yours. The timescales given in this table are only a general guide as to when we aim to make funds available to you. The time it takes us to process cheques in a currency other than sterling will vary. Separate conditions apply to paying in foreign currency cheques. Cheque clearance timescales Day cheque paid in Day we allow you to withdraw the money Day you can be sure the money is yours Monday Friday Following Wednesday Tuesday Monday Following Thursday Wednesday Tuesday Following Friday Thursday Wednesday Following Monday Friday Thursday Following Tuesday Saturday Friday Following Wednesday Sunday Friday Following Wednesday 06

7 Your salary You can pay your salary or any other income (for example, benefits, standing orders from other people and so on) into your account automatically. Standing orders You can tell us to pay a set amount out of your account on a regular basis. This can go into any other account; for example, a savings account or someone else s account (for example, to pay rent each month). To set up a standing order, simply fill in a form telling us who to pay, how often and what the amount is. Please give us seven days to deal with your request. You can use Online Banking or visit any Santander branch to set up a standing order. Cancelling or changing your standing order If you need to cancel or change your standing order, you can do so over the phone, through Online Banking or in a branch. You must tell us the day before the payment is due to go out of your account. Direct Debits If you need to make regular payments to suppliers, for example, to pay hire-purchase amounts, gas, electricity or water bills and so on, you can authorise organisations to take money out of your account on a regular basis. Some organisations offer a discount if you pay by Direct Debit. To set up a Direct Debit, get a form from the company you want to pay. Remember to give the Santander address when you fill it in. As long as you have given permission in writing (by signing the form) and the company has been approved by its own bankers, we will arrange for the company to collect the money direct from your account. The Direct Debit Guarantee The form you fill in should have a guarantee attached. If there is a mistake with your Direct Debit, you are entitled to a full refund. If the form does not have a guarantee, the payment is known as a recurring transaction and is not protected in the same way as a guaranteed Direct Debit. Also, you may not be asked to sign anything and a transaction may take place without you receiving anything in writing relating to the payment. Cancelling your Direct Debit You can use Online Banking or go into a branch to cancel a Direct Debit. If you do cancel, please tell both us and the company concerned. You must tell us the day before the payment is due to go out of your account. 07

8 Current Accounts Information Paying bills When you set up your bill payments, we will give you a two-digit number for each bill. You need to use this number to identify the bill that you want to pay when you make payments by phone, Online Banking or through a cash machine. You can pay as much or as little of the bill as you want. Unpaid Transactions Basic Current Accounts do not offer overdraft facilities. Each time you ask us to make a payment and there isn t enough money in your account to cover it, we will not pay it and no fee will be charged for this. International payments We offer you several convenient ways to send and receive money worldwide. The method you choose really depends on how much money is involved, and how quickly you need to move it. n Send a small, non-urgent payment to someone abroad, in a foreign currency. n Send money quickly (in either sterling or in a foreign currency) to a non-uk current account. n Receive money from someone who has a non-uk current account. n Pay in a cheque in a foreign currency. Send a small, non-urgent payment to someone abroad We suggest you use a currency draft. This works just like a cheque, except it s drawn in local currency on a foreign bank. Ask for a currency draft at your branch. Two days after the money is taken from your account, we can send the draft to you, or you can collect it from the Santander branch where you ordered it. Then, simply send it to the person you want to pay. The exchange rate we use will be the rate on the day that we take the money from your account. Send money quickly to a non-uk current account If you need to get money to someone quickly, use a telegraphic transfer. This allows you to send money direct to someone s current account as long as you have the correct account information for the person you want to pay and the details of their bank. We can send telegraphic transfers in most currencies. There may be a charge for this service. Please visit our website for more details. For more information on how much we charge for this service, please ask in branch to see our Interest Rates and Fees Information leaflet. 08

9 If you re transferring money to a country in the European Union (including Iceland, Liechtenstein and Norway), the money should normally arrive in the account of the person you want to pay no later than the end of the working day following the working day on which we receive the instruction. If you re transferring money to other countries, these timescales might be different. Please check with your local branch. The exchange rate we use will be the rate on the day we take the money from your account. Please make sure you bring your Basic cash card and proof of your ID. We may also ask you some standard security questions about your account. For more details of other acceptable identification, please call Receive money from someone who has a non-uk current account Any telegraphic transfer we receive for you, from a bank that is abroad, will be in your account by close of business on the day we receive the payment using our exchange rate on that day. Paying in a cheque in a foreign currency You can pay cheques in foreign currency into your account as long as they ve been made payable to you and are no more than six months old. We use two different ways to clear these cheques. We will normally send the cheque to the bank it came from, asking for payment on your behalf. In this case, we ll need to wait to receive the money before paying it into your account. Just so that you know, cheques cleared this way usually take between four and eight weeks to clear, depending on the country they come from. Or, we can decide to pay money into your account within six working days without needing to receive confirmation of clearance from the bank on which the cheque was drawn. However, we can take the money out of your account if the cheque is later returned unpaid. If this happens, we will make extra charges. In both cases, the amount of the cheque will be converted to sterling at the exchange rate on the day we pay the money into your account. 09

10 Current Accounts Information Making banking easy With over 1,400 Santander branches across the UK, online access 24 hours a day, a dedicated telephone team available seven days a week, and access to your account at post offices, you can manage your money how you want at a time convenient to you. Access at a glance Branch Santander cash machine* Telephone Banking Online Banking Mobile Banking iphone app Check your balance and get a mini-statement Order a copy statement Transfer money to a Santander account Transfer money to another current account (see note 1) Pay a bill View your standing orders and Direct Debits Set up a standing order or bill payment Order a new card if yours is damaged Set up Account Alerts** Manage Account Alerts** *You can only withdraw cash or check your balance from third parties cash machines. Some third parties may charge a fee. **You can set up two or text message alerts in Mobile Banking for when your balance goes above or below a certain amount. You can also see all the other alerts you have set up in Online Banking, such as when a large deposit or payment is made. Note 1: For transfers using our cash machines, Mobile Banking, iphone app or Telephone Banking service, you must register beforehand the account details of the account you want to transfer money to. 10

11 Your account is in safe hands We understand how important it is for you to know your details are protected. That s why we have introduced security measures on our Telephone, Online and Mobile Banking. This means that only you will be able to have access to your account. Remote access in three easy steps Registering for Telephone and Online Banking is simple and you can do it over the phone, online or when you apply for your account on your application form. Just follow these easy steps. Telephone Banking 1 Call us on We will send you a Telephone Banking Number (TBN). 3 Call with your card number and TBN so you can manage your account. There are two options to manage your account by phone, using either the automated service (which is available 24 hours a day) or by speaking to a customer service adviser (Monday to Saturday 7am to 11pm and Sunday 8am to 10pm). Online Banking 1 Go online at call us on or speak to us in any branch. 2 We will send you a Personal ID and Passcode. We will then send you your Registration number. 3 Log on to Personal Online Banking at to manage your account. Mobile Banking You can now manage your accounts on the go with our Mobile Banking service. 1 To access our Mobile Banking service, you need to be registered for Online Banking and have logged on to at least once. 2 Type m.santander.co.uk into your mobile phone s internet browser and use the same Online Banking security information to access your accounts on the move. If you have an iphone or ipad, you can also download our free app from the Apple App Store. 11

12 Current Accounts Information Jargon buster Cash card A card that can only be used in cash machines to take money out or put it in. It also allows you to use other services at a cash machine; for example, to check how much money you have in your account Cheque-clearance timescales When you pay a cheque into your account, we have to check that there is enough money in the other person s account and then get it from their bank. The time it takes is called the cheque-clearance timescales. Direct Debit This is a simple, direct way for companies to take money from your account if you authorise them to do so. You can use it to pay regular bills, such as gas, electricity or mobile phone bills. The company asks us for the money automatically each month. With some bills, for example phone bills, the amount that the company takes may change each month. LINK cash machines LINK is a UK network of cash machines. You can use LINK cards to take out money from cash machines where you see the LINK sign. Online Banking Registration number We use this, along with your Passcode, to confirm your identity when you use Online Banking. PIN This is your personal identification number. It is a four-digit number that we give you with your cash card. You need to type in your PIN when you take money out of a cash machine. You should never reveal your PIN to anyone else. As long as only you know the PIN, then only you can use your cards. Santander branches Where we have referred to Santander branches in this guide, it relates to those Santander branches based in the UK. Standing order This is a way for you to make regular payments to another account. It is useful for payments such as rent or mortgage. When you set this up, we arrange for the money to be paid out of your account on a set date each month. You just need to tell us the amount, the account that it is going to, and the date that you want us to pay out the money. Online Banking This is the service that allows you to manage your money online. It is another name for electronic banking. We have included the benefits of Online Banking and how to register in this guide. 12

13 TBN This is your telephone banking number. It helps us to identify you when you bank with us by phone. As a result it helps to keep your account secure. You should not reveal it to anyone else. Telephone Banking This is the service that allows you to manage your account by phone. You can do things such as listen to your balance, pay bills, or report lost or stolen cards. You can find out how to register for Telephone Banking in this guide. 13

14 Current Accounts Information Basic Account Specific Conditions These Specific Conditions are in addition to the General Terms and Conditions for Current Accounts and Savings Accounts ( the General Conditions ). A1 Eligibility To open an account you must be 16 or over and not already have a Basic Account with us. A2 Joint accounts A2.1 Subject to A2.2, two of you (but not more) may have an account in joint names. A2.2 In some limited circumstances, an account may be opened in sole name only. If this applies, we will tell you at the time of application. A3 Paying money in A3.1 General a) You may pay money into your account over the counter in our branches or by using your card at some of our cash machines. You may only pay in sterling bank notes or coins and sterling cheques made payable to you. b) You cannot pay money in at a Post Office. A4 Taking money out A4.1 In addition to the means stated in the General Conditions, you can carry out transactions at the Post Office. This is limited to two transactions a day per account. There is also a limit to the amount of money you can take out in any one day and we will tell you how much this is before you open your account. A5 Overdrafts Our overdraft services are not available on the Basic Account. A6 Unpaid Transactions If you try to make a payment from your account without enough money in it to cover that amount, we will not let you have that money or make that payment and no fee will be charged for this. 14

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16 Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you would like to register to receive correspondence in an alternative format please visit for more information, ask us in branch or give us a call. Santander UK plc. Registered Office: 2 Triton Square, Regent s Place, London, NW1 3AN, United Kingdom. Registered Number Registered in England. Telephone Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. Our Financial Services Register number is Santander UK plc is also licensed by the Financial Supervision Commission of the Isle of Man for its branch in the Isle of Man. Deposits held with the Isle of Man branch are covered by the Isle of Man Depositors Compensation Scheme as set out in the Isle of Man Depositors Compensation Scheme Regulations In the Isle of Man, Santander UK plc s principal place of business is at 19/21 Prospect Hill, Douglas, Isle of Man, IM1 1ET. Santander and the flame logo are registered trademarks. BANK 0464 OCT 13 HF This item can be recycled.