Branch Closure Impact Analysis Boldmere Branch. September 2015

Transcription

1 Branch Closure Impact Analysis Boldmere Branch September 2015

2 Introduction This document provides a summary of the impact assessment for the closure of Boldmere branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May ) Background Information a) Local Information (Source: Office for National Statistics The population is circa 23k The average age is 42; above the England average of 39 years 80% of homes are owned; above the average of 63% for England Levels of unemployment are slightly below the average for England and 19% of the population is retired; just above the average of 16% for England 84% of the population has access to a vehicle b) Broadband availability (source A range of standard & fibre optic broadband services is available c) Closing Branch Details Branch Name: Boldmere (401224) Region: Midlands Opening Hours: Mon-Fri 09:30-15:30 Announcement Date: 06 July 2015 Closure Date: 02 October 2015 at 15:30 Last Bank: Yes d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name: Sutton Coldfield (404328) Distance: 1.5 miles Opening Hours: Mon/Wed/Fri/ Tues Thu 09:00-17:00 09:30-17:00 09:00-18:00 Page: 1

3 2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance Birmingham, Erdington Mon/Wed/Thu/Fri 09:00-17: miles (401107) Tue 09:30-17:00 Kingstanding (402623) Mon-Fri 09:30-15: miles Birmingham, New Street (401118) Mon/Wed/Fri Tue Thu 09:00-18:00 09:30-18:00 09:00-19:00 09:00-17: miles b) Parking Locations near Alternative Branches Sutton Coldfield Victoria Road Mill Street 3 mins away 4 mins away 70p for 2hrs 1 for 2hrs Birmingham, Erdington Hart Road Church Road 4 mins away 6 mins away 90p for 2hrs 90p for 2hrs Kingstanding Kettlehouse Road 1 min away Price not available c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Bus Sutton Coldfield Every few 5-10 Train Sutton Coldfield Every 10 7 Bus Train Birmingham, Erdington Birmingham, Erdington Every few Every Bus Kingstanding Every few Page: 2

4 You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine Lloyds Sutton Coldfield 1.3 miles Mon/Tue/Thu/Fri 09:30-16:30 24hrs Wed 10:00-16:30 Barclays Sutton Coldfield 1.4 miles Mon-Fri 09:30-16:30 10:00-14:00 24hrs Natwest Wylde Green 1.4 miles Mon/Tue/Thu/Fri Wed 09:00-16:30 09:30-16:30 09:00-12:30 24hrs All HSBC and first direct personal current account holders can use the Post Office for cash deposits and withdrawals and to deposit cheques. The nearest Post Office is: Boldmere Road 0.2 miles Mon-Fri 09:00-17:30 09:00-12:30 No ii) Fee-Free ATMs and PayPoint Locations (Source: These local stores have a cash machine, PayPoint or cashback services available. Store Location Distance Opening Hours Tesco Boldmere 0.0 miles Mon-Sun 06:00-23:00 Simply Fresh Sutton Coldfield 0.2 miles Mon-Sun 07:30-22:00 Sainsbury Sutton Coldfield 0.2 miles Mon-Sun 07:00-23:00 Sutton Park Hotel Sutton Coldfield 0.2 miles Mon-Sun 08:00-00:00 Page: 3

5 There are 31 ATMs within a 1 mile radius, of which 20 are fee-free. An ATM will not be left following closure as there is access to fee free and 24 hour ATM s in the area. 3) Community Engagement HSBC has written to customers of Boldmere branch to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted Andrew Mitchell MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted the following organisations, providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations: Black Country Chamber of Commerce Local Council Citizens Advice Bureau St Michaels Church Local Parish Catholic Church of St Nicholas Local Parish As part of the analysis used to inform our decision to close this branch we considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact Sutton Coldfield branch on Braille, Large Print and Audio copies of this document can be provided upon request. Page: 4

6 All information provided was correct at the time of publication. Page: 5