Branch Closure Impact Analysis Deptford Branch. March 2016

Transcription

1 Branch Closure Impact Analysis Deptford Branch March 2016

2 Introduction This document provides a summary of the impact assessment for the closure of Deptford branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May ) Background Information a) Local Information (Source: Office for National Statistics The population is circa 16k The average age is 32 years; below England s average of 39 The level of unemployment is 8%; above England s average of 4% 38% of households have access to at least one vehicle; below the England average of 74% 25% of households are owned; below the average for England (63%) and 41% are socially rented; above the average for England (18%) b) Broadband Availability (Source: Superfast broadband is available with reported speeds of up to 76 mbps c) Closing Branch Details Branch Name: Deptford (400225) Region: London Opening Hours: Mon-Fri 09:30-15:30 Announcement Date: 11 January 2016 Closure Date: 8 April 2016 at 14:30 Last Bank: No d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name: Lewisham (400415) Distance: 1.5 miles Opening Hours: Mon/Wed/Thurs/Fri Tues 09:30-17:00 Page: 1

3 2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance Greenwich (400225) Mon/Wed/Thurs/Fri Tues 09:30-17: miles Surrey Quays (400641) Mon-Fri 09:30-16: miles b) Parking Locations near Alternative Branches Lewisham Clarendon Rise / Albion Way 3 mins away 2.80 for 2 hrs Free disabled parking. Greenwich 257 Greenwich High Road 1 min away 4 for 2 hrs Surrey Quays Surrey Quays Shopping Centre 3 mins away 4hrs free parking (customers only) c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Lewisham* Lewisham* Every few mins Every 5-10 mins mins 14 mins Greenwich** Greenwich** 20+ per day Every 10 mins 7-10 mins 10 mins Surrey Quays*** Surrey Quays*** Every 10 mins Every 5-10mins mins 12 mins * Can be walked in 29 mins from Deptford branch and train journey includes 10min walk from station to branch ** Can be walked in 17 mins from Deptford branch & train journey includes 8min walk from station to branch *** Can be walked in 36 mins from Deptford branch and train journey includes an 8min walk from station to branch Page: 2

4 You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine Barclays Deptford 0.0 miles Mon-Fri 09:30-16:30 24 hrs Santander Goldsmiths Uni (New Cross) 0.6 miles Mon/Tues/Thu/Fri Wed 10:00-18:00 10:00-17:00 During Opening Hours TSB Greenwich 0.9 miles Mon-Fri 10:00-16:00 24hrs ii) Post Office Facilities All HSBC and first direct personal current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance. From 22 February 2016, business customers with a business debit card have also been able to carry out cash withdrawals and cash deposits and a current account balance check. The nearest Post Office is: Location Distance Opening Hours Cash Machine New Cross Road London 0.3 miles Mon-Fri 09:00-17:30 09:00-12:30 Yes iii) Fee-Free ATMs and PayPoint Locations (Source: These local stores have a range of cash machine, PayPoint and cashback services available. Store Location Distance Opening Hours Poundland Deptford 0.0 miles Mon- Sun Asda Deptford 0.1 miles Mon- Sun 08:30-19:00 10:00-16:00 07:00-23:00 11:00-17:00 Kims Newsagent Deptford 0.0 miles Mon-Sun 07:00-19:00 Page: 3

5 There are 37 ATMs within a 0.5 mile radius, of which 26 are fee-free. HSBC is working with an independent third party supplier to find an additional solution for the community. A site for a 24 hour BT Kiosk style ATM has been identified and they will look to install subject to planning approval. 3) Community Engagement HSBC has written to customers of Deptford branch to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted Vicky Foxcroft MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted Lewisham Council, South East London Chamber of Commerce, Lewisham Citizens Advice Bureau, The London Enterprise Panel, Federation of Small inesses South East London branch and Goldsmiths University; providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations. Part of the analysis used to inform the decision to close this branch considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact Lewisham branch on Braille, Large Print and Audio copies of this document can be provided upon request. All information provided was correct at the time of publication. Page: 4